# Page 10 | 8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187525/Virtual-Office/reviews --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 10 - Reviews of 8x8 Work ## Showing most helpful reviews Showing 226-250 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Kathleen G. IT System Support Specialist Consumer Goods Used the software for: Less than 6 months ### "Secure Connectivity That You Already Paid For" May 7, 2020 4.0 Virtual Office has been a critical piece in getting our Call Center reps working remotely with complete access during COVID19 stay at home orders. Pros Relatively easy to set up and use, came with our new firewalls, so there's no licensing fees (that escalate evrey year for no benefit/platform upgrade, LogMeIn!). Cons Occasionally it freaks out and disconnects you, but it's easy to get back in. Screen resolution is meh. Review Source JB Jisselle B. HR Manager Public Relations and Communications Used the software for: 1-2 years ### "8x8 is a great tool, we love it. " July 16, 2018 4.0 Easy communication, phone calls & text! Pros I like that there's a text message integration. That is really helpful & handy. Easily our favorite feature. Cons A lot of times the call log does not load. It will show me missed calls on my screen but in the call log, not have a list. Review Source DJ Diendéré J. Social media manager Marketing and Advertising Used the software for: 1-2 years ### "My overall experience with this software " December 22, 2022 5.0 Pros This software contains so many interesting features and the customer service is always ready to help you in case of problems or questions Cons Frankly it's a good software I liked everything with it does its job Review Source Response from 8x8 January 19, 2023 Hi Diendéré! Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! EF Ella F. associate Used the software for: 1-2 years ### "Makes life easier to track your calls and hear your voicemails." April 9, 2018 5.0 Pros I love how simple and easy the interface is. When I have missed calls or voicemails it only takes a moment to access them. Cons Sometimes the system gets a hiccup after listening to voicemails, and it takes a couple tries to delete old voicemails. Review Source GL Glenn L. HR Administrator Used the software for: Less than 6 months ### "\*8\*8 allows our entire staff to view messages make and save calls and so much more!" April 10, 2018 5.0 8\*8 allows our employees more function ability to work from just about anywhere, whether it is for work or pleasure or just to stay updated with the ongoings in the office Pros The ease of 8\*8 for our office is incredible. The entire staff uses it daily as it has become our virtual offices. It is great for our employees who travel. Cons In the short period of time that we have had it, many employees claim that it freezes quite often, specifically those with android phones. The Customer service team has been helpful with idea and suggestions . We think this is just temporary. Review Source SN Sara N. Client Relationship Manager Management Consulting Used the software for: 1-2 years ### "The 8x8 app is great for working on the go." April 24, 2018 4.0 Pros Using the 8x8 desktop and Android application makes connecting with clients much easier, especially on the go. Cons The 8x8 desktop application freezes frequently, making it difficult to successfully complete an outgoing call. Review Source KD Kristen D. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Small Office, Big Image" June 15, 2016 5.0 Pros The helped with setup with all questions that we had. Ease of use with mobile handsets, real phones, or "phones" using your computer. Cons Dependent on internet connection. If your internet connection is slow, this may not be the solution/program for you. Review Source CS Cosmin S. Network Engineer Information Technology and Services Used the software for: Less than 6 months ### "This is a great cloud telefony service" September 13, 2018 4.0 This is a great cloud-based call-centre service and most of the things are working fine. Pros \- cloud-based - good web interface - very good android app - great call quality Cons \- on macOS, the softphone somehow changes the audio driver settings and when the app is running the sound quality through the headset is really bad systemwide (Spotify, Youtube) - there is no way to forward calls through the headphone (you must use the webpage or the softphone for that) - on the hard-phone from time to time the line gets disconnected for a second or so. Review Source DL Derek L. Project Manager Used the software for: 2+ years ### "Easy to use and figure out!" December 12, 2017 3.0 Pros Everything is laid out in front of me and very intuitive to figure out. Fax, call, listen to VM's and organizing things is nice. Cons The cost. I hate per user fees. I don't feel that is fair but that is the market and how it is going. Review Source JH Joe H. Marketing Consultant Financial Services Used the software for: 1-2 years ### "null" August 8, 2018 5.0 Review Source Rob B. C. Co-Founder Internet Used the software for: 1-2 years ### "null" October 8, 2015 3.0 Review Source JW Julia W. Director of Administrative Services Computer Software Used the software for: 2+ years ### "Overall it serves its purpose." June 11, 2018 3.0 You can message with your coworkers easily. Pros I like that it allows you to message with the members of your organization easily. I like that it lets you know when other coworkers are on the phone. Cons Very glitchy and causes your computer to run very slow as it uses a lot of computer recourses. Many times you have to shut the program down and reopen it just to be able to toggle off DND or just because it stopped working. Review Source KG Katie G. Client Manager Marketing and Advertising Used the software for: Less than 6 months ### "Decent Phone Software, App is a Plus" December 14, 2019 3.0 Now we don't have to be in the office to take every call and we don't have to give clients our cell numbers with the app that allows you to use your work number on your cell phone! Pros The 8x8 app makes it easy to make call directly from my cell phone when I am out of the office. I am able to text from the app and track every call I get, rather than being tied to my desk afraid to miss a call. Cons The app, while very useful, is somewhat glitchy. The texting is inconsistent and I do not always get texts clients say they have sent. Review Source ZO Zack O. BDR Computer Software Used the software for: 6-12 months ### "Great for Working from Home" April 2, 2020 5.0 The overall experience once you know how to use it is great, and very effective. Pros What I like most about this, being in sales I am able to use my work phone virtually. Not all the time I want to make calls from my personal cell phone number, and 8x8 allows me to virtually call prospects with my work number on my personal cell. Cons What I like least was learning how to use the software. My company didn't give me a great rundown on the product, so it was on my own to learn it which was a little difficult. Review Source ES Edward S. Attorney Alternative Medicine Used the software for: 1-2 years ### "Good solution for small to medium-sized organizations" January 12, 2021 4.0 Pros This is cost effective solution for small and growing companies and it's easy to use Cons Needs better app integration functionality; quality is an issue as an organization scales from a workforce of a few hundred to thousands. Review Source Response from 8x8 December 20, 2021 Thank you so much for taking the time to share your experience at 8x8 We take pride in knowing our customers are happy with their experience. BC Brittney C. Marketing Assistant Publishing Used the software for: 6-12 months ### "Great Idea. Needs to be simpler." August 21, 2018 4.0 Pros I love being able to see and hear my voicemail and missed calls from my computer. It's much easier and simpler than the manual process of going through them on your actual phone. It also comes in handy when I'm not near my phone during meetings or when I'm working from home. Cons I find it difficult to do anything on 8x8 besides look at my missed calls and voicemails. I needed help from IT to figure out how to redirect calls from my desk phone to my iPhone when I'm out of the office, I wish the process were simpler. Review Source VR Verified Reviewer National Seminar Speaker, Federal Employee Retirement Income Expert, Safe Money Advocate Medical Practice Used the software for: 6-12 months ### "Been a while but it was great when we had it" November 21, 2018 5.0 Pros Easy to use, fast, clean interface that I enjoyed using Cons Not many. Overall for what we needed at the time it was robust Review Source JP JOE P. Regional Director Performing Arts Used the software for: 1-2 years ### "Slow, mediocre iphone integration" September 25, 2018 3.0 Pros It's nice to have an "office" line on my mobile from which I can also text. Cons It does not seem to integrate well with the iphone. I seem to miss a lot of calls. Or it will ring once and go to voicemail. Also, it randomly logs me out and I don't know it so I'll open it and realize I've missed a bunch of calls. Review Source JH Jim H. Director of IT Food & Beverages Used the software for: Less than 6 months ### "8x8 VOIP and Video Conf" April 17, 2020 5.0 we cut our cost for VOIP significantly, users are happy. Pros good value fairly easy to use integrated with conference, outlook, etc Admin console and control better than we had with Fusion/Megapath. Cons not thinking of any off hand. possible cost to get more features, like video conf still working thru that Reason for choosing 8x8 Work easy of use on Admin console, and pricing. Review Source RD Robin D. Customer Success Manager Hospital & Health Care Used the software for: 6-12 months ### "Easy to use, annoying to integrate with CRMs" December 18, 2018 3.0 Pros Works great on mobile and desktop. The call quality was overall consistently good and it did integrate with Salesforce Cons User experience wise, while being integrated with salesforce, there were constant pop ups throughout the day to log in, even if I was already logged in. It was not efficient Review Source JF Josh F. Director of Marketing Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Suited for everyone, from small businesses to large companies" January 31, 2017 4.0 This product offers pretty much everything you'd expect from a high-end VoIP without the high-end price, including call recording and faxing. For most the faxing functionality is just a "nice to have" but for us, it was a feature we were specifically looking for. It also integrates with Salesforce and Microsoft Outlook, so old timers in the office will be more comfortable using it over some of the other VoIP options out there. Cons Not to be particular, but the interface is pretty ugly and clunky. Think login web portals in the mid-2000s. Review Source HP Henry P. NAS SME, ESE Hospital & Health Care Used the software for: 1-2 years ### "Outsource VoIP Trouble" December 23, 2015 4.0 8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs. Pros 8x8 Virtual Contact Center Helps Software Developer Deliver Support Excellence Cons The total united communication integration still got a lot of work to do. Review Source Rebecca S. Office Coordinator Information Technology and Services Used the software for: Less than 6 months ### "Thank you, next" January 29, 2019 2.0 None, because it doesn't work properly smh Pros There are some really cool features but unfortunately, they haven't worked for us. Cons My company implemented 8x8 back in October and at first I had a lot of hope. As I mentioned, they have really cool features. But they don't work, it is extremely unreliable. I have I get calls and I can hear it ringing through my headset but nothing pops up on the screen for me to actually pick up the call. Review Source CD Cassandra D. Office Manager Medical Devices Used the software for: 6-12 months ### "Using this product was great. I never had any bad issues with the software. " June 7, 2017 5.0 I benefited by not having to worry about doing my job on a daily basis because the software was so reliable. Pros I liked the fact that it was easy to use and did not give me any problems. I would definitely recommend this software to a company that has a high volume of customer service calls. Review Source JB Jonathan B. Schulleiter Education Management Used the software for: 6-12 months ### "Mittelmäßiges Produkt mit betrügerischen Qualitäten" December 11, 2021 3.0 Am Ende, rate ich davon ab, dieses Produkt zu abonnieren. Pros Relativ einfach und günstig. Sehr unkompliziert, bietet aber auch nicht to viel. Cons Die Kündigung - die Firma macht es äußerst schwierig und unübersehbar zu kündigen! Review Source Response from 8x8 December 20, 2021 Thank you for your review. We are sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. If you could share with us your latest case ID, we will investigate internally, please do send it on reviews@8x8.com , Thank you! Similar Products Featured ## Related categories [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.