# Page 11 | 8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187525/Virtual-Office/reviews --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 11 - Reviews of 8x8 Work ## Showing most helpful reviews Showing 251-275 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AT Andy T. Owner Legal Services Used the software for: 2+ years ### "I'm a Huge Fan of 8x8" October 27, 2015 5.0 Pros The call quality is excellent, comparable to a landline. I will rarely have a call drop or otherwise mess up. Also, their excellent customer support is excellent. Cons I don't really have any complaints. Years ago, I had a less-than-perfect (although not all that bad) experience with a technician, but I haven't had any problems since. Review Source SG Sara G. Owner Hospital & Health Care Used the software for: 6-12 months ### "8x8 was a great choice!" February 6, 2018 5.0 Pros Very easy to keep track of calls and viewing caller ID; also good for inter office message communications Cons It is runs on the internet so if the internet is out, then our phone system does not work. Also there will be some settings glitches sometimes. Review Source VR Verified Reviewer Enterprise Account Executive Computer Software Used the software for: 1-2 years ### "Great "new age" phone system" November 29, 2018 5.0 Pros Ability to use on both cell phones and office phones, ability to send and receive text messages, total portability. Cons Need to continually login can be a pain when you're not using the software on a regular basis. Review Source BM Brad M. Principal Education Management Used the software for: 1-2 years ### "8x8 has been good to us" March 6, 2019 4.0 There 8x8 service had helped me respond more quickly to voicemail messages. Pros Since the phone service is internet based, the best part is accessing my voicemail from and device. Cons Sometimes when I dial a number within our Network, occasionally it doesn't connect. Review Source Cliff S. Mobile Specialist Used the software for: I used a free trial ### "null" April 20, 2017 5.0 Review Source TT Tasha T. Owner Legal Services Used the software for: 2+ years ### "Flexibility to Control Your Office Phone System from Anywhere!" October 16, 2015 5.0 Pros We enjoy having the options to control our phone system from anywhere. On days when we have to work out of the office, the ability to forward phones and use the app on our mobile phones makes it easy to make and receive business calls from anywhere. Cons We really don't have any complaints about the product. Review Source RM Ronnie M. Owner Insurance Used the software for: 6-12 months ### "8x8" November 9, 2019 4.0 Pros It is a good system over all. The phones generally seem to work and they are reasonably priced. The only downside I see is that they are not as tech focused as some competitors. A few others have been more innovative (voicemails as emails, able to combine multiple companies under one call in, etc). Cons It’s not priced that well compared to competitors that offer more. Review Source VR Verified Reviewer IT Analyst/Technician Veterinary Used the software for: Less than 6 months ### "8x8 Virtual Office" October 13, 2020 4.0 Overall it has been a great transition a way from cisco products. Pros The ability to set voicemail, how many times it rings and to what device is very helpful. Its is all cloud based. Cheaper than cisco. Installation is easier with an MSI Cons More expensive than other phone systems. Isn't has well polished as cisco jabber. A lot of features may be overwhelming for some users. Review Source AG Ashley G. Accountant Used the software for: 2+ years ### "Love the software" July 11, 2017 5.0 Pros The app on the computer is great. Shows me calls coming in to different extensions. I am able to fax right from my computer with is amazing!! Cons The only con is not with the software itself. Customer support is can be a little difficult. Some of them understand others do not. Review Source MW Mark W. Vice President Hospital & Health Care Used the software for: 1-2 years ### "Works great! " October 16, 2015 4.5 Pros The product works as desired and has all the features of a much more expensive system. And the people are very supportive whenever you need help. Cons No excuse to miss calls. Can't hide anymore. Calls follow me wherever I am. Review Source MC Martin C. Director of Operations Philanthropy Used the software for: 1-2 years ### "8x8 Virtual Office " January 19, 2016 5.0 Pros I like the portability factor, I can be away from my workstation and still receive calls on my tablet, laptop or phone. I can even send and receive faxes with the pro version. It makes it easy to work away from my desk and clients and staff can't tell that I'm not at my desk. Cons Because I often use more than one mobile device, it would be to be able to remain logged in to more than one device at a time. Review Source SS Stacey S. Owner Management Consulting Used the software for: 1-2 years ### "Extremely easy and efficient software to use" September 13, 2016 4.5 Pros 8x8 is a very efficient and reasonably priced solution for Call Centers. They have everything you need in one place. 8x8 helps me run my business more smoothly than any other services I have used before. It's very easy to setup and use and help is there when you need it. Cons I can honestly say that I have nothing that I am unimpressed with with this company. So far they have lived up to their standards. Review Source EM Erika M. Paralegal Legal Services Used the software for: 6-12 months ### "Nice Service to Track Calls" June 12, 2018 4.0 Pros This product has made it easy to go in and run reports on days and time periods to determine when phone calls were made and the duration. Cons The layout of the website is not very user-friendly. Navigating the website takes some practice but once you have the hang of it and are familiar with it, it becomes easier. Review Source VR Verified Reviewer Regional Marketing Specialist Computer Software Used the software for: 6-12 months ### "So clunky" April 10, 2018 2.0 Pros It's great to have a direct line without needing the hardware. As someone who works remotely and travels quite a bit, that's very helpful. Cons The UI is horrible. It constantly freezes, and freezes to such a crazy extent that it prevents my entire computer from shutting down. Horrible. Review Source JL Jeanette L. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great phone system" August 31, 2016 4.0 Pros Provides unique features. We really like the consistency of the service and the texting feature is very useful for our business when it works. Cons We've have had issues with the texting. We rely pretty heavily on that feature and it shut down on us 3 times and we were unable to get it working again. Customer support could not figure out the issues either. Review Source CL Christopher L. Director of Sales Management Consulting Used the software for: 2+ years ### "VP of Sales" October 16, 2015 5.0 Pros Awesome VOIP product -- meets all the demands of any size office at a fraction of the costs. Cons The unit in my mind is a little pricey -- but all in all its a good product so worth the investment. Review Source DG Deirdre G. IBO/CSP Used the software for: I used a free trial ### "Nice Cloud Communications System" January 4, 2019 5.0 Pros Very reliable. I trust it to always be available. I have never experienced downtime. Cons I don't have anything negative to say about. Review Source JW Jon W. IT Director Philanthropy Used the software for: 2+ years ### "Helpful tool to enhance productivity" October 22, 2015 4.5 Pros Good customer support. Useful features. Pretty easy to use. Cons Auto attendant takes a lot of manual work to set up. It could be more streamlined and easy to adjust. Review Source VR Verified Reviewer Enterprise Account Executive Computer Software Used the software for: Less than 6 months ### "Great Voip" January 9, 2018 4.0 Pros Great Voip system. When compared with Aircall 8x8 is light years ahead. No real connectivity problems Cons Major problems include having to set up audio device every time I use it if the headset is bluetooth. Review Source MC Martin C. Director of Operations Philanthropy Used the software for: 2+ years ### "Great product" September 10, 2016 4.5 Pros Easy to use. . Intuitive. Great support when you need it. Cons Pretty straightforward ..hard to pick an area for improvement. Review Source JW Jennifer W. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Call center review" November 3, 2015 4.0 Pros The data provided by stat reports and real time monitoring window Cons occassionally when trying to monitor a live call I will click on a specific agent but I obtain a different agent's line instead. This is an intermittent problem and not consistent enough for reporting value Review Source Adam G. IS Site Administrator Real Estate Used the software for: ### "null" January 29, 2018 4.0 Review Source AG Alfredo G. Executive Director Philanthropy Used the software for: Less than 6 months ### "Great product/service at a very affordable price." December 5, 2016 5.0 I am with a Non-Profit Organization and started to use 8x8 after dealing with a very old phone system. All I can say that is that we get great customer support, great service, up to date technology and best of all very affordable. I definitely recommend this company to anyone. Pros Up to date technology, great customer service, very affordable, many options to keep in communication with your clients and customers. Cons None that I can think. Review Source Trisha M. Salesforce Administrator Information Technology and Services Used the software for: Less than 6 months ### "Better than Avaya" September 30, 2015 5.0 Our company used this for awhile before switching to Avaya. It was easy to use and install. We didn't experience half of the issues we have had with Avaya Pros Easy to use and install Cons Nothing comes to mind at this time Review Source MK Meier K. President Used the software for: Less than 6 months ### "Great Product, CS needs improvement!" November 8, 2016 4.0 Switched to 8x8 from another popular VOIP system, due to profit loss issues with other system, and great recommendations from trustworthy business connections. I overall love the experience and the system, how easy it is to use and navigate. However it was a bit overwhelming at first, you get used to how its used fairly fast! If you need help from customer service though, be careful it could become a headache and a lot of wasted time and frustration really quickly! 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