# Page 12 | 8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187525/Virtual-Office/reviews --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 12 - Reviews of 8x8 Work ## Showing most helpful reviews Showing 276-300 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Arjun M. Web Content Writer (work from home) Information Technology and Services Used the software for: 6-12 months ### "Useful cloud communications system" October 3, 2019 5.0 Pros The best part about 8x8 Virtual Office is its robust feature set that I can easily adapt for our needs. Cons This office communications software covers all the bases and gives you no chance to complain. Review Source NZ Nilda Z. medical assistant Hospital & Health Care Used the software for: 1-2 years ### "8x8 Review" June 23, 2016 4.5 Pros This product is user friendly. I was able to start using it successfully with little training. Cons Sometimes I do not get the info of when the message was left so I'm not sure how old the message is. Review Source AZ Adam Z. Lawyer Legal Services Used the software for: I used a free trial ### "You could accomplish more with different software" August 21, 2018 3.0 Good idea but in all honesty I think it would have done a lot better probably a decade ago. I just don't see a reason to have this anymore in the face of global technology as it stands Pros The price is reasonable and the concept makes sense. It is a powerful communication tool if you lack access to other software. It's actually pretty easy to use when you get the hang of it Cons I have staff who is just as efficient without this by using desktop versions of WhatsApp and other types of messages. For voice calls conference calls we use Skype for business and it works just fine and now even FaceTime has multiple callers so I don't really see a need when most things are going mobile to have this type of app tied down to a PC or a Mac Review Source FH Fabiana H. Used the software for: ### "Ease of use!" January 11, 2017 5.0 I use 8x8 on a daily basis and at my organization, it's integrated with salesforce and there is no smoother way of tracking calls, offline time and a number of employees on a specific project than 8x8. I love recording the calls and having a specific time set to save them. Cons Not easy to use at the very beginning. It's hard to get the hang of it as an admin Review Source VR Verified Reviewer Children's Program Worker Individual & Family Services Used the software for: Less than 6 months ### "Fast and easy" March 9, 2019 5.0 Pros this app is fast and convenient; it is also reliable Cons i do not have any complaints that come to mind Review Source TA Tammany A. MA Referral Coordinator Hospital & Health Care Used the software for: 6-12 months ### "User Friendly" June 21, 2016 5.0 Pros What I liked about this product is that I am notified via email about voicemail messages. I often neglect the blinking light on my actual office phone due to not knowing if the voicemail is specifically for me or for another department. Cons Not quite sure how fast the email notification come in after voicemail has been received. Review Source AA Audrey A. .Net web developer Used the software for: 6-12 months ### "The technical support group is the BEST ! " January 30, 2019 4.0 Worth your time! Pros Great effort for technical support to know every details of there product they are so knowleadgable of there product , Even this product needs a lot of improvements. Cons Virtual office has a lot of bug to be repair , but we are hoping for its improvement so we can continue using it. Review Source JT Jan T. LNP manager Used the software for: Less than 6 months ### " 8x8 is ok however I prefer other Voip services " December 8, 2017 3.0 Pros 8x8 is easy to operate. Plug and play . It is also affordable and flexible in terms of pricing. It also work with other tools such as outlook and Netsuite. Cons There is no heads up display messaging option unlike what Fonality has. There is no 24/7 support and limited phone selection. Review Source OP Omarie P. Front Office Coordinator Used the software for: 6-12 months ### "Great for Telecommuters and More" February 15, 2019 5.0 Pros I can easily take calls from home when the office is closed. Patients can contact the clinic director without access to any personal cell phone info! It's so cool! Cons They took away the fax feature, which was super handy! Now just using adobe's scanning app. It's working well. Review Source CL Christine L. Admin Construction Used the software for: 6-12 months ### "Great Product!" December 12, 2018 4.0 Overall its a great virtual office product. I can't think of anything functionally wrong with it. Pros I like that I can see who is calling my phone from my computer screen without turning my head! I love that VM's go to my e-mail. Cons I wish that there were more options for the ringtone on the computer module. Review Source JJ Jon J. Data Services Manager Market Research Used the software for: I used a free trial ### "Great product" September 6, 2019 5.0 Good. No issues. Technical support is great, but you will pay a premium for it Pros Great product. Very useful for team collaboration. Support before the sale is very good. Testing and implementation is very easy. Cons The price. With how much this costs, I do not think it is worth it. There are a lot of other options out there that have a lot of the same options, they just do not have the bells and whistles that 8x8 has. Review Source KW Kira W. Client Support Used the software for: Less than 6 months ### "Such a great virtual office" June 14, 2018 5.0 Pros Streamlines working from home and makes it so much simpler by having the app so I don't have to haul my office phone home. Cons I don't care for the fact that the google extension will pop up in the middle of your screen every phone call Review Source MT Maulik T. Recruiter Management Consulting Used the software for: 6-12 months ### "Good product, but bad connection quality. " September 7, 2016 2.0 Pros Its a Virtual phone service, that way can accessed from anywhere with a phone app and laptop. Cons Very bad connectivity. We have a decent internet connection and we still have call drops or loss of connection. if not that call will echo. Review Source Zachary S. Head of Sales Development | Join our team! Internet Used the software for: I used a free trial ### "null" December 18, 2015 4.0 Review Source Robin H. Talent Acquisition Consultant Staffing and Recruiting Used the software for: Less than 6 months ### "null" May 26, 2016 5.0 Review Source GT Gina T. Marketing Intern Philanthropy Used the software for: Less than 6 months ### "Decent product but lacks quality customer service " October 10, 2018 5.0 Pros While I can’t say there is anything standout about this software, it works well for its purpose and always delivers the expected results. Cons My team has consistently reported non-responses or incredibly slow or unhelpful responses from the customer support team which seems to be disconnected completely from the tech and IT team. Review Source P Patrick Used the software for: ### "I would recommend them to anyone" January 11, 2013 5.0 My company handles nearly 3,000 phone calls a day with a staff of only 15 people. 8x8 has created a system for us to handle these calls in a timely and organized manner. I would recommend them to anyone with a business that includes a staff of 1 or 10,000. The phone's are slick, new and never cut out. Since we have started using 8x8 our customers have commented repeatedly about how our calls are being handled in a much more expedited manner Review Source AE Alan E. Vice President Used the software for: Less than 6 months ### "Over promised under delivered" March 3, 2016 1.5 Pros Can access from any internet device, laptop, desktop, smartphone. Home, office, travel.... Cons Promised analytics, after delivery the analytics are an extra cost and poorly designed. Promised seemless click-to-dial with my ATS software, completely untrue and for the service I need IF they could create it, additional costs. Review Source ND Nyl D. Director Computer Software Used the software for: I used a free trial ### "Terrible Customer Service" May 31, 2022 1.0 I was SCHEDULED TO TALK TO ONE OF THE SALESPERSON AND FOR 30 MINS. 8:30-9:00 AM NZT. BUT THE SALESPERSON DID NOT SHOW UP AND DID NOT EVEN RESPOND TO ALL MY MESSAGES. IT WAS VERY UNPROFESSIONAL AND I WAS VERY DISAPPOINTED. Pros If YOU SEARCH ON GOOGLE FOR PHONE SYSTEM 8X8 IS ONE OF THE BEST OPTIONS. Cons International Calls ARE NOT CLEAR TO ME AND I ASKED SOMEONE TO TALK TO SOMEONE FOR CLARITY AND NO ONE ANSWERED. Review Source Response from 8x8 June 7, 2022 Hi! We apologize for the delay in communication - please share your account details with reviews@8x8.com and someone will be in touch ASAP to help you resolve the issue. Thanks! BF Brett F. Marketing Director Used the software for: Less than 6 months ### "I don't love it" February 8, 2018 2.0 Pros The concept is great. The main thing I like is the ability to take calls from my laptop while I'm out. Cons I just didn't get it at first, and then I went a while without logging in, and now I can't login, and I have no idea how to get help. Review Source FB Fred B. Director of Managed Services Information Technology and Services Used the software for: 6-12 months ### "Decent VoIP and Apps but bad customer support" October 5, 2018 3.0 Pros 8x8's app and VoIP platform is actually pretty good and cost effective Cons Terrible customer support and sales staff. As soon as the solution was installed and billing started, the support disappeared. Review Source VR Verified Reviewer Empreendedor Marketing and Advertising Used the software for: I used a free trial ### "It's usefull voIP service" March 13, 2018 4.0 Pros You can manage and use your phone online, checking your consumption and bills, even when you are offline it continue redirecting and receiving your calls. Review Source JI Jimmy I. Used the software for: ### "null" April 2, 2019 1.0 Review Source AB Antonio B. Auxiliar administrativo Logistics and Supply Chain Used the software for: ### "null" February 22, 2019 2.0 Review Source AC Alan C. Used the software for: ### "null" May 29, 2019 5.0 Review Source Similar Products Featured ## Related categories [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.