# Page 2 | 8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187525/Virtual-Office/reviews --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 2 - Reviews of 8x8 Work ## Showing most helpful reviews Showing 26-50 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Katie C. Admin Accounting Used the software for: 2+ years ### "Good VOIP Solution, Although not the cheapest" October 1, 2024 4.0 We have used 8x8 for several years. We purchased around 10 deskphones originally and later switched to just using the PC app on our computers. The phone service was reliable although expensive. Pros My favorite thing about 8x8 work is their desktop app that you can download to your PC or mobile device. You can make and receive calls from the app and even text message. Cons 8x8 is expensive compared to other VOIP software. Review Source eB emma B. recruitment consultant Staffing and Recruiting Used the software for: Less than 6 months ### "Great product" January 9, 2025 5.0 really good service you have this on laptop as well as mobile app Pros great service so easy to use both mobile and laptop Cons Dont like when you transfer you can still here conversation Review Source Response from 8x8 January 10, 2025 Hi Emma, we appreciate you taking the time to provide feedback, which is helpful to us. We are pleased to hear you find 8x8 a great service! SC Samuel C. IT helpdesk administrator Facilities Services Used the software for: 1-2 years ### "8x8 all in one self service program" September 25, 2024 5.0 8x8 is very robust , it packs an all feature experience with self supporting features to configure. Rarely have to call in for support which is good. Pros I like the self service portal and admin dashboard. All the tools and features are available for you to configure. Cons The menu hamburger bar has a lot of features that you need to get familiar with. Sometimes finding the right menu can be difficult to find. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) New technology and company got a good deal Review Source TD Tony D. IT tech Education Management Used the software for: 2+ years ### "3+ years of 8x8 admin" September 27, 2024 4.0 Good 8x8 for mobile devices and laptops apps Pros Admin console are easy to use, self explained, layout good organized Cons Tech support is delayed/ slow. Blocking spam call request for example Switched from [Jive](https://www.capterra.com/p/189555/Jive/) Looking for better quality service and cost Review Source Response from 8x8 October 3, 2024 Hi Tony, thank you for taking the time to leave a review. We're pleased you find 8x8 easy to use and we appreciate your feedback on how we can improve. RD Rick D. CEO Retail Used the software for: 2+ years ### "Came for price, staying for features" August 16, 2024 5.0 From my first contact with 8x8 I was helped to understand the product and its benefits. Once I signed up 8x8 took care of porting my work number to the system and setting up my personal line and a line for our fax (fax calls to that number are routed to our 800 fax number). I got our automated attendant going well and added a PLT headset I purchased online, but had trouble setting up the fax. 8x8 help jumped in and coached me to complete the setup. Pros Price and features, especially Automated Attendant, additional fax line, automatic call forwarding to my cell if I'm away from my desk, and the Caller Popup Window, which enables me to display customer order info on my monitor as soon as the call comes in with minimal effort. Cons I'm pretty satisfied but often lose calls when they are transferred to my cell and caller disconnects before I can answer the call. Review Source Response from 8x8 August 21, 2024 Hi Rick, we appreciate your feedback. We are pleased you are satisfied with 8x8 and you have received help when needed. BB Britta B. Senior Marketing Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Works for what I need it to" November 25, 2024 5.0 Pros We use 8x8 as the phone system. At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice. Cons I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change and not an actual con). Review Source Response from 8x8 December 2, 2024 Dear Britta, thank you for taking the time to leave a review. We're please to hear your experience is positive. If you need help with your phone settings please don't hesitate to contact our support tea. Thanks again! MW Marc W. Resource Mgmt Specialist Outsourcing/Offshoring Used the software for: Less than 6 months ### "8x8 review" January 16, 2025 5.0 Good, dependable product. Very easy to use. Fit for purpose Pros Ease of use in and out of office. Very good system Cons No real issues. Sometimes calls come through when put status as busy Review Source Response from 8x8 January 23, 2025 Dear Marc, we appreciate your review, and we are delighted you find 8x8 easy to use and dependable. HX Hillary X. CEO Non-Profit Organization Management Used the software for: 2+ years ### "8x8 is a great upgrade!" August 12, 2024 5.0 Overall my organization is very happy with 8x8. It gets the job done at an affordable price, which is perfect for my small team. Pros The text function is gamechanging versus our previous provider. As a nonprofit, it is nice to have the ability to use this as a "personal work" number that people can call/text without having to share my real personal number. Cons The most difficult thing about 8x8 is the fact that we cannot text groups. We would love the ability to group program participants into a single message. Review Source Response from 8x8 August 14, 2024 Hi Hillary, thank you for your feedback, we're pleased to hear you are happy with 8x8. We will pass on your comments about group texting to our product team. Thank you! MC Matthew C. Helpdesk Support II Paper & Forest Products Used the software for: 6-12 months ### "Just watched the 8x8 Work Demo" August 18, 2024 5.0 I just watched the training video, so i have not had the opportunity to use it. But I do like the features highlighted. Even the ability to switch a call from the PC to a cell phone. Pros Have not used it yet. looking forward to using presence, and quiet hours. Cons I wish it were standard with 8x8. I am not sure if this is going to cost more to use / implement. It does solve some of the pain points we have been experiencing between TEAMS and calls from 8x8 interrupting live TEAMS calls / meetings. Review Source Response from 8x8 August 20, 2024 Hi Matthew, thank you for leaving a review. We hope you find using 8x8 easy and efficient, we are here to help if you need us. DL Debi L. Assistant Director Aging Programs Government Administration Used the software for: 1-2 years ### "Solid Performer " August 2, 2024 4.0 8x8 is a solid product that performs well with a strong network or wif-fi signal. Learning library and support are both helpful. Pros The ease of use in the VOIP space is great. It has features of calling using computer, texting (until recently) and faxing which we still use with some of our case management services. Also has virtual meeting options. Intuitive administrative dashboard for onboarding new users and reports. Cons Typically, our biggest issue is with the quality of calls. Relies heavily on a strong signal or network that can be challenging for folks in the field. Call quality can suffer and often are dropped. Lately, the loss of the SMS texting has been a blow to our client communication. It has taken weeks to set up the "campaign" and we are still not functional. Review Source Response from 8x8 August 6, 2024 Dear Customer, thank you for taking the time to leave a review. It's great you find 8x8 a solid product. We apologize you have had difficulties with SMS, campaigns are approved by a third party. Thank you for choosing 8x8! MS Michelle S. Accounting Manager Design Used the software for: 6-12 months ### "Functional and convenient" August 12, 2024 4.0 The admin area was a bit hard to setup the users and phones, but Customer Service was VERY helpful. Pros I like being able to answer my work phone through the app when I am not in the office. Cons I would love it if voicemails left for me could be translated into written words, so I wouldn't have to listen to them if I don't really need to. I would also like the ability to delete the voicemail from the written word notification or email, however it is delivered. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Too expensive and not enough features. Customer service was terrible! Review Source Response from 8x8 August 21, 2024 HI Michelle, thank you for your review and ideas on how we can approve, we appreciate it. MY Maria Y. Sales Manager Information Technology and Services Used the software for: 1-2 years ### "The Best Communication Service For Today" August 12, 2024 5.0 We use 8x8 every day. we use the app from our personal phones it allows me to stay on top of every opportunity. Great features great support team./ Pros We can set up easy conference calls with our team Cons I would love to be able to use it with my family too :) Review Source Response from 8x8 August 13, 2024 HI Maria, it's wonderful to hear how much you love using 8x8. It's great it's helping you stay organized. Thank you for choosing 8x8! CL Cris L. Owner Computer Software Used the software for: 2+ years ### "It meets the needs for a small business " August 7, 2024 4.0 I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small business throughout the years of using the service. Pros Quality and price of the product is ideal for small businesses Cons Support at times doesn't follow instructions such as requesting email response on an issue and they will call multiple times even after business hours. If reselling the product and you contact support for an issue with a user in that company, they will contact whoever entered the ticket and not the person with issue even if indicating to contact that user with the issue. Poor acknowledgment or reading the requests when entered. Review Source Response from 8x8 August 12, 2024 Hi Cris, we appreciate your feedback. Engineers should not be phoning you outside your working hours, so we will look at providing further training. We're glad you have found 8x8 ideal for your small business. TS Tom S. President Management Consulting Used the software for: 2+ years ### "8x8 Work Handles Almost All Tasks" September 12, 2024 4.0 Pros Powerful functionality, ability to change configurations without having to call/chat with 8x8. Changes are immediate. Cons Website/app organization is not straightforward, and can be difficult to find what you are looking for. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Costs were increasing and wanted more flexibility. Review Source AC Andrea C. Controller Construction Used the software for: 1-2 years ### "8x8 review" March 19, 2026 5.0 Overall my experience with 8x8 has been a good one. I've been able to navigate through the system, and no major issues have raised any red flags. Pros 8x8 is great for our phone system. They get the job done and whenever we need to have a conference call between the office, we are able to do so. Cons I do not like the voicemail feature, it often cuts off my voicemails and will not let the voicemail completely finish. Review Source TA Thomas A. Insurance agent Insurance Used the software for: 2+ years ### "Review of 8x8" August 6, 2024 4.0 It was fine, i've used better but i've used far worse as well. Pros It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder. Cons It makes me reset my password WAY to often, and I also have to get a code to email far to often. Review Source Response from 8x8 August 12, 2024 Hi Thomas, thank you for taking the time to leave an honest review, we appreciate your feedback to help us improve. DW Darren W. Systems Administrator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "8x8 your VOIP solution" August 5, 2024 5.0 Very positive review of the product- It is very easy to maintain- Pros It was very easy to setup and configure- Cons Probably the cost was a bit more than I expected- Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) The cost to maintain was much cheaper going with VOIP Review Source JB Jennifer B. Collections Specialist and IT Real Estate Used the software for: 1-2 years ### "It works when it works" August 7, 2024 4.0 Challenging at times. I find when I request assistance via email they call instead. When the program works it is great. We have physical phones as well and I find that the techs are not really sure how to solve the issues and we spend alot of time as they research how to correct the issue. Pros I can change from physical phone, computer to cell phone. Cons Sale Representatives not knowing they are not able to offer credits for products we declined. Review Source Response from 8x8 August 12, 2024 Hi Jennifer, Thank you for your feedback. We're sorry to hear you have found using 8x8 challenging at times, we appreciate your feedback to help us improve. kA khadija A. Sales Civil Engineering Used the software for: 2+ years ### "SUPER EXPERIENCE WITH 8x8" August 8, 2024 5.0 really good experience, immer wieder gerne mit 8x8 Pros Man kann 8x8 problemlos von jeder Hardware nutzen Cons keine Nachteile bemerkt, ich würde 8x8 immer wider nutzen wollen Review Source Response from 8x8 August 13, 2024 Hi Khadija, we are delighted you find using 8x8 a super experience, it's what we aim for and it's great to hear we are delivering. TB Thomas B. IT Specialist Medical Devices Used the software for: 1-2 years ### "No-Nonsense VOIP" August 2, 2024 5.0 It was the first VOIP system I deployed and it was rather striaghtforward. Pros Provides a simple interface for IM, SMS, and phone calls Cons The deployment of the application is different for shared workstations and designated workstations Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing 8x8 Work Microsoft did not answer our sales inquiry Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Our phone came from our security vendor and we switched security vendors Review Source Response from 8x8 August 8, 2024 Hi Thomas, It's great to hear you have found your experience with 8x8 straightforward and easy to use. We appreciate your feedback. SC Shane C. Systems Administrator Hospital & Health Care Used the software for: 1-2 years ### "8x8 Work Review" August 5, 2024 5.0 I have no complaints using 8x8 work. it is easy to use and manage. Pros 8x8 Work is easy to use, offers calling on non physical devices. App can be installed on PC and on the mobile phones. Cons Not really a con but the biggest complaint is the notifications of service outages, which seems to happen frequently Review Source RM Rachel M. Donations Specialist Fund-Raising Used the software for: 1-2 years ### "Great Service and Support" August 2, 2024 5.0 Great replacement to our old phone system. Pros Simplicity of using the product and customer service. Cons There really is not anything that I do not like about 8x8 work. Switched from [PBXact](https://www.capterra.com/p/213663/PBXact/) Outdated technology that needed to be updated. Review Source Response from 8x8 August 8, 2024 Hi Rachel, thank you for taking the time to leave a review. It's great to hear there's nothing you don't like. JM Joseph M. Practice Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "8 X 8 work experience" August 30, 2024 3.0 We are no longer using them, due to the fact of not great support Pros It was a pleasure when they had better staff Cons Long hold time on calls looking for support Review Source ND Natasha D. Therapist Telecommunications Used the software for: 6-12 months ### "Useful tool" August 10, 2024 5.0 very easy to use and extremely user friendly Pros being able to text and call, in addition to being able to transfer calls to other extensions, very easy to use. Cons There isn't anything that I dislike about it Review Source Response from 8x8 August 13, 2024 Hi Natasha, thank you for your glowing review, we appreciate it. It's great to hear you find it so easy to use. Thank you! VR Verified Reviewer Track and Trace Logistics and Supply Chain Used the software for: 6-12 months ### "Easy and friendly Software. " June 29, 2023 5.0 Excellent tool to help with the traffic of calls within company and place outbound calls to follow up on this business. Great tool to follow up internally with each agent/worker. Pros Upload picture, personalize theme and the call recording option. If I couldn't hear or understand a part of the conversation I am able to go back and listen to it. Cons The only thing I would say is that the ring tone is not friendly at all. You should have more options for ringtone. I've tried the other one that it has and it is awful. Review Source Similar Products Featured ## Related categories [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.