# Page 3 | 8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187525/Virtual-Office/reviews --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 3 - Reviews of 8x8 Work ## Showing most helpful reviews Showing 51-75 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder & CEO Computer Software Used the software for: 2+ years ### "Good VOIP phone service, but support has turned to garbage and apps are laggy" January 26, 2019 4.0 Sadly, after many years of use, I can't recommend it anymore due to the problems described above with support and their poorly-written apps. Their core technology is good though and it would be possible to return to good service and bring in some good talent to fix these issues, but who knows if that will happen. Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days? Pros We use desktop VOIP phones, the mobile app, and the desktop app. They offer a "call park" feature that other system don't, allowing a parked call to be picked up from any other phone in the office, as opposed to other systems where you only put a call on hold and can then only pick up from the same line. The call quality is good, regardless of which access method used. Cons TERRIBLE support. Years ago, support was US-based, fast answer, easy to understand (native English), and always had the right answer. Reps used and knew the system. In the past years it has all shifted to Singapore where they are hard to understand, hardly understand your question, and don't seem to know the answer to anything without putting you on hold and going somewhere to look it up. Obviously a cheap off-shore call center. I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats. The desktop app is pretty poor. They gave it a facelift, but its super slow to open and use - not sure what language they wrote it in. Half the time I use it to try to play back a voicemail, I have to hit the play button multiple times as it's unresponsive. The "new message" indicator never seems to clear. I use their web interface to play back call recordings for training. Most of the time they won't play through their antiquated web interface, giving only a spinning "wait" cursor. Instead, I have to select a batch to download as a ZIP file and play them locally. Even when the web interface does work, there's no area for taking notes or anything to attach to the recording for future reference. A colleague with a Mac can't even use the client anymore because it won't work on newer versions of macOS. Their support was unable to solve. He gave up. I can no longer recommend 8x8. Review Source JS Joshua S. Director of Information System Wholesale Used the software for: 6-12 months ### "Needs Help" October 25, 2023 2.0 Probably one of the biggest headaches I have had to deal with with a vendor. Literally almost cost me my job. The only reason I was able to save my job was my documentation. Pros There really was not anything I liked about 8x8. I am no longer using as result. When I attempted to give them the right to keep my business, they did not compete but tried vehemently to continually lock me back into my contract. Cons 8x8 does not even compare to the lowest on the market. When I took over an IT department, part of my duties was to locate a new VoIP service. 8x8 was the service at the time. Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest of call centers, and there is no reporting. The support is impossible to deal with. They require a 90 day cancellation notice, when I was with 8x8 i notified them 5 months before contract cancellation, after the cancellation was completed 2 months later they tried to bill me again for the annual fee. It took 6 months of arguing and showing them the documents to get them to agree. Email chains and everything. If you are a customer, document everything, especially if you are planning on leaving. Their customer support is impossible to talk to and the only way to get anything taken care of is to use their chat feature, but it never works. Reason for choosing 8x8 Work I chose other products instead of 8x8 Review Source VR Verified Reviewer Operations Manager Telecommunications Used the software for: 2+ years ### "reliable UCaaS solution" December 12, 2022 5.0 Overall, 8x8 is a good option especially if you are starting out with a few users and a small team. It has gone better as well over the years. Pros I like how easy it is to use daily... it is very user friendly in most days and it was not hard to integrate with CRMs. Cons The process of engaging support and how long it takes to get anything resolved. Also, how difficult it is to listen to calls (they have to be live calls before you can barge). Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing 8x8 Work Pricing Review Source Response from 8x8 January 19, 2023 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! LP Laura P. Principal, CFO Architecture & Planning Used the software for: 1-2 years ### "8x8 Overall Review" March 20, 2024 4.0 Overall, when the system runs as designed, it is pretty good. The inconsistent performance is frustrating. The implementation team was helpful but regular setup is a bit clunky. Once figured out, it is ok. Pros Interface - VoIP system. Implementation process. Cons Inconsistent performance. Poor call quality. Clients complaining they call and no one answers - our phones don't always ring. Poor interface with Outlook. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing 8x8 Work Recommendation of IT support person. He thought 8x8 was a better product. Review Source Response from 8x8 March 25, 2024 Hi Laura, thank you for taking the time to leave a review. We are sorry you are experiencing poor call quality. We'd like to help with this, so if you could provide more details to reviews@8x8.com, we will investigate. VR Verified Reviewer Premium Support Outsourcing/Offshoring Used the software for: 6-12 months ### "One of the Best!" January 2, 2023 5.0 With 8x8, you can park your car, transfer calls, and have different phones ring based on who is unavailable. These features are fantastic. It would be wonderful to have more alternatives when deciding between a desk phone and a cell phone, such as the ability to silence calls on a cell phone when in the workplace. When making less straightforward requests, it helps to be able to clearly describe what you need and understand how the system operates. On a few occasions, I had to urge that something could be done even though they insisted it couldn't, and then we worked together to find a solution. While I had a positive experience overall, other members of my organization encountered greater support challenges. Pros 8x8 is ideal for small to medium-sized businesses that don't need outbound dialing methods like predictive, progressive, IVR Blast, etc.The greatest platform to use for IB auto-attendant features is 8x8. It's incredibly great and simple to use to construct call flows. The GUI is quite easy to use. Cons At least I have not seen any flaws yet in the product, but I hope this is not something serious that we look for in the near future. Review Source Response from 8x8 January 19, 2023 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Jisselle B. Managing Director Staffing and Recruiting Used the software for: 1-2 years ### "8x8 is easy to use, cost-effective but a bit backdated with design (if you're a streamlined UX lover!)" October 27, 2023 3.0 It's easy to use, it's easy to setup but the design could use some updating. Pros 8x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for a straightforward and reliable solution, 8x8 may be worth considering. Just be prepared to deal with an interface that can feel a bit clunky and unintuitive at times. Cons Unfortunately, the user interface is a bit outdated and could use an update to bring it up to modern standards. However, despite the backdated UX, the software is still functional and gets the job done. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing 8x8 Work IVR capabilities and call recording capabilities Review Source LEB Luis Eduardo B. Manager Logistics and Supply Chain Used the software for: 2+ years ### "Great overall" March 27, 2024 4.0 Good overall, has its flaws, but nothing that affects the performance everyday. Little slow on setting up the SMS. Pros Accesibility anywhere and compatibility with different devices. Cons The contracts that don't let you make changes during the period of a year. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 8x8 Work I know the system and the features it includes. Review Source Response from 8x8 March 27, 2024 Hi Luis, thank you for leaving a review; we appreciate it. It's great to hear you find 8x8 great overall. David K. Vice President, Sales Computer Software Used the software for: Less than 6 months ### "One of the worst customer experiences I have ever had" July 16, 2020 1.0 After several back and forth emails with the support team, they tell me to forget about it, I signed an agreement. I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets. I understand that they were probably hit with a huge rush of new customers because of work from home, I can attribute that to the delays in getting back to me, but the refusal to not provide a refund or cancel my agreement because of their delayed service is frankly unacceptable. Pros As a cloud-based phone system, that is a huge plus, but there are far too many negatives and so many other options that you can consider in place of 8x8 Cons Let's talk about deployment. First, it worked quite well on my Android phone, loaded it up and got it going. I did have a number of issues with 'what program' I was on, okay, well not me but 8x8. The reason was they had me sign up two times because I was porting a number in. I opted not to do that until I had tried the program. That is when things didn't go so well. I have a Chromebook and it took WEEKS for me to get it to work on my Chromebook. The team at 8x8 adequate in responding, but it took a long time. After telling me that I would be unable to use it both on my Chromebook and phone, I decided that this was not the solution for me. So, I canceled my subscription. They then proceed to charge me for full year's worth of service stating that I had signed an agree for 12 months and my trial was over. I had been working with their support team for more than 30 days to get the software to work and I explained that to them (they could also see that I had made less than 5 calls). I offered to pay for the month of service that I had and thought all was good and we were settled. The next month comes and my card is charged again. I contact them and I am told that the 'cancellation process can take up to 30 days and that I will be refunded when it is all cleared up.' Great, no biggie I think. Then I get an email that says we understand you want to cancel, but we need to charge you the remaining months on your agreement. Review Source HO Howard O. Managing Partner Law Practice Used the software for: 2+ years ### "Run away from this Company" September 15, 2023 1.0 When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund our money. Their service team was not able to fix our technical issues. There are much better phone companies out there. Just do not choose this one. Pros Not much. The Cons out-way the Pros. The phone units they provided work, sometimes. Cons They lied. They said that they can integrate. But they can't. Do not believe the sales people. They will tell you what you want to hear and not the capabilities of the system. Review Source KH Kimberly H. Attorney Law Practice Used the software for: Less than 6 months ### "Initial review of 8x8" March 26, 2020 5.0 Thus far my experience has been completely positive. The product is very easy to use. The intuitive menu makes navigating simple, even for luddites like myself. Being able to quickly and easily switch from calling to texting (or do them at the same time) is exactly what I was looking for. The call quality has been better than my prior service, though I have had some static-filled calls. There weren't enough to make me question the service though. Setting up a web meeting is easy, one-click easy, and screen sharing works perfectly. For participants on phones, they are asked to download the 8x8 app in order to join the web meeting, but once they do any future meetings are one-click entry. I have had a few clients struggle to get into the meetings but honestly that seems to be user-error and there have been no difficulties with mac v. pc, etc. Overall, I'm very pleased with the service and recommend giving them a try if you're in the market. Pros Everything is in one place, on one dashboard - phone, fax, text messaging, calendaring, web meeting with video and screen sharing. Adding lines with company growth is easy as well. Cons It took a few weeks from initial order to the actual installation meeting with tech support BUT there is tech support! I wasn't able to test the texting feature while in the porting process. Review Source Kurt J. Database and Process Manager Health, Wellness and Fitness Used the software for: 2+ years ### "I hope you speak Filipino or Tagalog." April 3, 2019 2.0 Very poor service. Their call center is based in the Philippines and a huge language/sentence structure barrier exists. Every level o support you are transferred to you have to explain yourself multiple multiple times. It is exhaustive and a giant time vacuum. Their administration dashboard is very easy to navigate, but there are 2 to 3 different administration portals that you can access for reporting or analytics, but they contradict. It is almost impossible to figure out individual rep information and the logic in what they display is tied to useless information or information that leads the viewer down the wrong path and can cause a lot of confusion. There is minimal to no support for Mac OS users (we use both Mac and PC) and the versions don't talk to each-other. So our Mac users can not communicate via their chat-ap with our PC users. Overall, its system 'works', but God forbid if anything breaks or you need to expand or anything more complicated than a basic phone ring group needs to be set up. Be prepared to set aside an afternoon at minimum to try and accomplish anything. Pros Response time from support is quick. Online self service portal is a good source of info as well. Cons Support language barrier, limited or no Mac OS support, Overly complex reporting features and analytics. Review Source Ashley D. Operations Manager Staffing and Recruiting Used the software for: 2+ years ### "Perfect Business Phone System!! " April 6, 2021 5.0 We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further! Pros 8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time. Cons there are sometimes some delays, but very rarely is there any issues! Reason for choosing 8x8 Work N/A - we always went straight to 8x8 virtual office. Review Source Response from 8x8 December 20, 2021 We're happy to see that you had a 5-Star experience at 8x8. Thanks for sharing! JL Jonathan L. Carrier sales Logistics and Supply Chain Used the software for: 1-2 years ### "8x8 " July 3, 2023 5.0 I use this app every day making more than 100 calls per day, for sure i will recomend this app Pros Easy to use, very friendly app , good connection and good quality in the calls also in the call recording you have the advantage to use it in your pc and in your smartphone Cons It will need a good internet speed to be more stable also if you are logged in your pc and smarphone if you receive an inbound both will ring at the same time pc and smartphone Review Source Anthony "Tony" K. Used the software for: Less than 6 months ### "Best VoIP" December 10, 2016 5.0 We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I. Pros Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it. Cons I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message. Review Source Thomas F. System Engineer Information Technology and Services Used the software for: Less than 6 months ### "8x8 has some work that needs to be done" October 19, 2022 3.0 Pros Their customer service was extremely helpful and very nice Cons When working with the sales rep when initially purchasing this plan we were told several things that were unfortunately not able to be completed. From the beginning we constantly had issues from our soft phones not working to our best phones restarting randomly Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Quo](https://www.capterra.com/p/199031/OpenPhone/) I was trying to integrate multiple applications into one platform Review Source Response from 8x8 October 24, 2022 Dear Thomas, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at reviews@8x8.com. We would be more than happy to assist you. Best Regards. JS Joseph S. IT Business Owner Information Technology and Services Used the software for: 2+ years ### "Great system for small and medium businesses; If you know how to set it up" December 22, 2021 5.0 Pros This software is fairly intuitive but can be frustrating for customers if they are coming from existing analog phone lines. 8x8 X Series really shines with remote administration. It is easy for admins to get feedback from their customers and implement the features they want. Cons There are some ring group issues that could be better. Sometimes you want ring groups to be different based on a certain set of criteria, however frequently I have customers that want only one VM box with 2 different ring groups. I would be a great addition to be able to define where a VM can go. Review Source Response from 8x8 January 5, 2022 Thank you so much for leaving a review Joseph, I understand the challenge you have with the ring group. You may follow the steps provided on this article so you can route where the VM will go > https://support.8x8.com/cloud-phone-service/voice/admin-console/work-group-settings/ring-groups/how-to-forward-calls-from-a-ring-group-to-voicemail-if-no-one-answers JH Joel H. Technology Consultant Used the software for: 2+ years ### "I Recommend 8x8 All the Time!" August 17, 2018 5.0 I work with a lot of different companies and help them choose a variety of software and technology vendors. Normally when we are replacing phone systems I look at 8x8 as one of my top three choices for each client. So far we have only had one client where it wasn't a fit due to the large number of lines they needed 8x8 to manage and the cost associated with that. Overall every client I have connected with 8x8 has ended up loving them. The service is excellent as long as you have stable Internet and their customer service is outstanding. Pros \- Feature rich VoIP system for low monthly cost per line - Get discounts the more lines you add - Offers virtual soft phones for no additional cost - Solid variety of physical office phones to choose from; phones come pre-programmed just plug them in and they work - Call management and users can be edited from the portal easily - Very reliable servers and service - Offers free testing tool to see how well your Internet and network would handle their service - Port your existing numbers and add new ones Cons \- Completely dependent on your Internet connection; if you have bad or spotty Internet your phone call quality will be poor - If you have a lot of numbers to port over (more than 100 or 1000 for a call center) their per number port fees are higher than other providers even at the discounts Review Source Swapnil T. Software Architect Financial Services Used the software for: 1-2 years ### "Easy to set up and easy to use VOIP phone system" January 16, 2018 5.0 Modernized our 8-year-old phone systems. Easy to use for the young crowd. Pros 1\. Ease of setup of physical phones in the office 2. Cloud management and cloud access with adequate permissions to everyone 3. I love the Fax feature as we have to send out faxes to old-school customers and/or government agencies. This fax feature is similar to uploading documents in an email. 4. I love the voicemail to email feature too. When there are a lot of voicemails, instead of going through multiple messages serially, you can just open email to hear it on your phone or PC. 5. Their call forwarding feature is great too. When you are not on the phone, or when management is at some conference, they get their calls on their cell phones if needed. Cons 1\. The phone ethernet line has to go through your PC. So every time you restart your PC/shutdown your PC, the phone restarts. 2. I had initial privacy concerns due to the line going through the PC. We agreed to it due to the reputation of the company. Review Source Alicha K. Manager of Customer Care - Post Install Automotive Used the software for: 2+ years ### "A perfect 10" December 8, 2016 5.0 I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it. Pros Ease of use; ease of access; remote access Cons I have honestly not found anything I dislike about this app Review Source VR Verified Reviewer Director of Operations/Marketing Director Events Services Used the software for: 2+ years ### "Great for the price though a little clunky" April 18, 2018 4.0 all the benefits of a complex multi line phone system with none of the cost, maintenance or headache. Pros 8x8's Virtual office has made it easy to setup our own VOIP phone system without an in house IT guy. It allows us to have multiple lines, mailboxes and to customize our phone system to make it easier for both employees and our customers calling in. It is great that we can easily update extension number, greetings and voicemail messages on the fly. Also, the cell phone app and the ability to take my office extension on the go is wonderful. Cons The interface for desktop in particular seems old and outdated. It is not always easy to find what you need. The App for cell phone has vastly improved over the years and has become much easier to use, it would be nice to see the website follow suit. Review Source Brett S. Account Executive Computer Software Used the software for: 2+ years ### "Pros and Cons" July 26, 2019 4.0 Now that we've ironed out most of the issues we had initially, I like the product and would recommend that people consider it if they are shopping for alternatives. Pros I like that I can utilize the IOS application to receive calls business calls to my business number on my personal cell phone. It allows me to leave me desk more frequently. Cons The set-up process was a disaster for us. I'm sure there is blame on both ends, but it took our company roughly three months to get all of the kinks worked out. Reason for choosing 8x8 Work Price. Review Source Dallas M. account manager Computer Software Used the software for: 2+ years ### "8x8 works great for an ip phone client" March 6, 2020 4.0 Works well to manage and make calls from my computer, nice that I can connect it to my actual deskphone or just use the internet to make calls all from my work number. The mobile android app was not as easy to use and receive calls on. Pros I use the computer app to manage my phone calls and texts from my work number. It works as needed, and it's nice that I can even text from there too. Cons I downloaded the app to my phone to make calls from my work number using my cell phone, and when receiving and making calls from there, I had multiple people tell me they couldn't hear me, and then I will hang up and call again using my cell phone's default dialer, and it's better. The mobile app had some other small hangups, ended up deleting it and just using the computer program while at my desk. Review Source KS Katja S. call center ambassador Hospitality Used the software for: 1-2 years ### "Buggy but Simple to Use!" October 14, 2022 3.0 8x8 is pretty simple and easy to navigate. It satisfies all of the basic requirements for our call center, albeit with a few bugs. Overall, however, there are a large number of pros that outweigh the cons. Pros 8x8 is very easy to use. Training new employees to use the app for calling and texting is very straight-forward and requires minimal instruction. It also satisfies the majority of our duties in the call center. Cons Sometimes calls come in and the notification is delayed or there is no audio notification. I also wish there were a way for users to block individual callers than having to ask our IT department to block their numbers. Sometimes the audio sequence is not initialized and there is no discernible audio. Finally, connecting bluetooth headphones to the app is also more complicated than it should be. Review Source Response from 8x8 October 24, 2022 Dear Katja, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at reviews@8x8.com. We would be more than happy to assist you. Best Regards. RW Ron W. assistand Insurance Used the software for: 2+ years ### "How I use 8x8 telephone systems " December 22, 2021 5.0 We had 8x8 and made the mistake of switching vendors. that was 3 month disaster. We came flying back to 8x8. Pros Ease of use and prompt follow up serice Cons there is no pure answer to that question. Alternatives considered [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Reason for choosing 8x8 Work answered already Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5-star review. RE Ronen E. pre Wholesale Used the software for: 2+ years ### "Very good quality and value " December 22, 2021 5.0 I've been so happy since we got this system, I never miss a call and the app is easy to use on my cellphone Pros Easy set up and easy management on the software Cons All the features in one package and they look great and work great Great quality Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5-star review. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.