--- title: "Page 3 | 8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/187525/Virtual-Office/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 3 - Reviews of 8x8 Work ## Showing most helpful reviews Showing 51-75 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anthony "Tony" K. Used the software for: Less than 6 months ### "Best VoIP" December 10, 2016 5.0 We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I. Pros Ease of use, and I can adapt it to my needs whenever I want. The list is long: Record your voice mail message for different situations. Set your auto attendant to direct calls to your employees. Voice mail messages emailed to you. Forward voice mail through email. Make changes through the app or online. Answer your phone thorough the app...You don't have to be in the office to answer the office phone. We have bus, ness cards with one number and let the auto attendant direct the call. Best cost I found for office systems. And you can expand it. Cons I have found none. The system works great and gives me access to things like voice mail messages emailed to me. So, I can listen to voice mail right then and there. No need to call in and punch numbers to get a voice mail message. Review Source RM Rod M. VP Philanthropy Used the software for: 2+ years ### "Poor Customer Service" December 21, 2021 5.0 The product is sound and fair but as stated they have a real problem with support. When things are going well it's great. However, when you have a business phone down, it makes for a nasty experience. Pros They can correct the issue once you actually get a person to talk to. Cons Connecting to a Rep was beyond challenging. Virtually impossible to talk with someone. They set it up so they send you a message and when they have time .. we'll call you type of service. Totally worthless customer support if that's what they call it. They can do better but only if they really want to gain more customers. Reason for choosing 8x8 Work They had growth features I liked better Review Source Response from 8x8 January 5, 2022 Thank you for your review. We will share this with the team to let them know how we are doing. If you need follow up to a specific case please do not hesitate to send us email on reviews@8x8.com AC Andrea C. Controller Construction Used the software for: 1-2 years ### "8x8 review" March 19, 2026 5.0 Overall my experience with 8x8 has been a good one. I've been able to navigate through the system, and no major issues have raised any red flags. Pros 8x8 is great for our phone system. They get the job done and whenever we need to have a conference call between the office, we are able to do so. Cons I do not like the voicemail feature, it often cuts off my voicemails and will not let the voicemail completely finish. Review Source JH Joel H. Technology Consultant Used the software for: 2+ years ### "I Recommend 8x8 All the Time!" August 17, 2018 5.0 I work with a lot of different companies and help them choose a variety of software and technology vendors. Normally when we are replacing phone systems I look at 8x8 as one of my top three choices for each client. So far we have only had one client where it wasn't a fit due to the large number of lines they needed 8x8 to manage and the cost associated with that. Overall every client I have connected with 8x8 has ended up loving them. The service is excellent as long as you have stable Internet and their customer service is outstanding. Pros \- Feature rich VoIP system for low monthly cost per line - Get discounts the more lines you add - Offers virtual soft phones for no additional cost - Solid variety of physical office phones to choose from; phones come pre-programmed just plug them in and they work - Call management and users can be edited from the portal easily - Very reliable servers and service - Offers free testing tool to see how well your Internet and network would handle their service - Port your existing numbers and add new ones Cons \- Completely dependent on your Internet connection; if you have bad or spotty Internet your phone call quality will be poor - If you have a lot of numbers to port over (more than 100 or 1000 for a call center) their per number port fees are higher than other providers even at the discounts Review Source ZH Zach H. Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Solid Call Software" October 6, 2022 4.0 I am overall very pleased with 8x8 and will continue to use it daily! Pros 8x8 has a great amount of features that are very helpful for my day to day. I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to reject a call, go on break or work offline. It is a software that is relatively easy to use! Cons With the 8x8 mobile version I am not able to see the caller ID. Also if you do not have great service or solid WiFi then the calls have terrible quality but is understandable. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage did not offer as simple call routing (call center). 8x8 allows us to have features that are easier to use. Review Source Response from 8x8 October 24, 2022 Hi Zach! Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day. Swapnil T. Software Architect Financial Services Used the software for: 1-2 years ### "Easy to set up and easy to use VOIP phone system" January 16, 2018 5.0 Modernized our 8-year-old phone systems. Easy to use for the young crowd. Pros 1\. Ease of setup of physical phones in the office 2. Cloud management and cloud access with adequate permissions to everyone 3. I love the Fax feature as we have to send out faxes to old-school customers and/or government agencies. This fax feature is similar to uploading documents in an email. 4. I love the voicemail to email feature too. When there are a lot of voicemails, instead of going through multiple messages serially, you can just open email to hear it on your phone or PC. 5. Their call forwarding feature is great too. When you are not on the phone, or when management is at some conference, they get their calls on their cell phones if needed. Cons 1\. The phone ethernet line has to go through your PC. So every time you restart your PC/shutdown your PC, the phone restarts. 2. I had initial privacy concerns due to the line going through the PC. We agreed to it due to the reputation of the company. Review Source SC Samuel C. IT helpdesk administrator Facilities Services Used the software for: 1-2 years ### "8x8 all in one self service program" September 25, 2024 5.0 8x8 is very robust , it packs an all feature experience with self supporting features to configure. Rarely have to call in for support which is good. Pros I like the self service portal and admin dashboard. All the tools and features are available for you to configure. Cons The menu hamburger bar has a lot of features that you need to get familiar with. Sometimes finding the right menu can be difficult to find. Switched from [MiVoice Business](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) New technology and company got a good deal Review Source Alicha K. Manager of Customer Care - Post Install Automotive Used the software for: 2+ years ### "A perfect 10" December 8, 2016 5.0 I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it. Pros Ease of use; ease of access; remote access Cons I have honestly not found anything I dislike about this app Review Source LH Laurie H. Contract Attorney Legal Services Used the software for: 6-12 months ### "Okay, but a few issues" August 19, 2024 4.0 Experience is similar to other products I've used Pros Fairly easy to navigate and keep track of calls Cons Sometimes have problems with calls not going through or dropping Review Source Response from 8x8 August 20, 2024 Hi Laurie, thank you for taking the time to leave a review. We're pleased to hear you find it easy to navigate. Sorry you have had some issues, please feel free to contact our support team if they happen again. TD Tony D. IT tech Education Management Used the software for: 2+ years ### "3+ years of 8x8 admin" September 27, 2024 4.0 Good 8x8 for mobile devices and laptops apps Pros Admin console are easy to use, self explained, layout good organized Cons Tech support is delayed/ slow. Blocking spam call request for example Switched from [Jive](https://www.capterra.com/p/189555/Jive/) Looking for better quality service and cost Review Source Response from 8x8 October 3, 2024 Hi Tony, thank you for taking the time to leave a review. We're pleased you find 8x8 easy to use and we appreciate your feedback on how we can improve. Brett S. Account Executive Computer Software Used the software for: 2+ years ### "Pros and Cons" July 26, 2019 4.0 Now that we've ironed out most of the issues we had initially, I like the product and would recommend that people consider it if they are shopping for alternatives. Pros I like that I can utilize the IOS application to receive calls business calls to my business number on my personal cell phone. It allows me to leave me desk more frequently. Cons The set-up process was a disaster for us. I'm sure there is blame on both ends, but it took our company roughly three months to get all of the kinks worked out. Reason for choosing 8x8 Work Price. Review Source TA Thomas A. Insurance agent Insurance Used the software for: 2+ years ### "Review of 8x8" August 6, 2024 4.0 It was fine, i've used better but i've used far worse as well. Pros It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder. Cons It makes me reset my password WAY to often, and I also have to get a code to email far to often. Review Source Response from 8x8 August 12, 2024 Hi Thomas, thank you for taking the time to leave an honest review, we appreciate your feedback to help us improve. Dallas M. account manager Computer Software Used the software for: 2+ years ### "8x8 works great for an ip phone client" March 6, 2020 4.0 Works well to manage and make calls from my computer, nice that I can connect it to my actual deskphone or just use the internet to make calls all from my work number. The mobile android app was not as easy to use and receive calls on. Pros I use the computer app to manage my phone calls and texts from my work number. It works as needed, and it's nice that I can even text from there too. Cons I downloaded the app to my phone to make calls from my work number using my cell phone, and when receiving and making calls from there, I had multiple people tell me they couldn't hear me, and then I will hang up and call again using my cell phone's default dialer, and it's better. The mobile app had some other small hangups, ended up deleting it and just using the computer program while at my desk. Review Source KS Katja S. call center ambassador Hospitality Used the software for: 1-2 years ### "Buggy but Simple to Use!" October 14, 2022 3.0 8x8 is pretty simple and easy to navigate. It satisfies all of the basic requirements for our call center, albeit with a few bugs. Overall, however, there are a large number of pros that outweigh the cons. Pros 8x8 is very easy to use. Training new employees to use the app for calling and texting is very straight-forward and requires minimal instruction. It also satisfies the majority of our duties in the call center. Cons Sometimes calls come in and the notification is delayed or there is no audio notification. I also wish there were a way for users to block individual callers than having to ask our IT department to block their numbers. Sometimes the audio sequence is not initialized and there is no discernible audio. Finally, connecting bluetooth headphones to the app is also more complicated than it should be. Review Source Response from 8x8 October 24, 2022 Dear Katja, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at reviews@8x8.com. We would be more than happy to assist you. Best Regards. TB Thomas B. IT Specialist Medical Devices Used the software for: 1-2 years ### "No-Nonsense VOIP" August 2, 2024 5.0 It was the first VOIP system I deployed and it was rather striaghtforward. Pros Provides a simple interface for IM, SMS, and phone calls Cons The deployment of the application is different for shared workstations and designated workstations Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing 8x8 Work Microsoft did not answer our sales inquiry Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Our phone came from our security vendor and we switched security vendors Review Source Response from 8x8 August 8, 2024 Hi Thomas, It's great to hear you have found your experience with 8x8 straightforward and easy to use. We appreciate your feedback. RW Ron W. assistand Insurance Used the software for: 2+ years ### "How I use 8x8 telephone systems " December 22, 2021 5.0 We had 8x8 and made the mistake of switching vendors. that was 3 month disaster. We came flying back to 8x8. Pros Ease of use and prompt follow up serice Cons there is no pure answer to that question. Alternatives considered [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Reason for choosing 8x8 Work answered already Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5-star review. RE Ronen E. pre Wholesale Used the software for: 2+ years ### "Very good quality and value " December 22, 2021 5.0 I've been so happy since we got this system, I never miss a call and the app is easy to use on my cellphone Pros Easy set up and easy management on the software Cons All the features in one package and they look great and work great Great quality Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5-star review. KK Keyana K. Senior Administrator Used the software for: 2+ years ### "8x8 is especially useful when employees are working from home and need to be accessible to clients." April 10, 2018 4.0 Pros Without this software - particularly, its mobile app - it would not be possible for me to work from home ever. With the app, I am able to keep in touch with clients by phone, without them ever having access to my personal cell phone number or even knowing that I'm not actually in the office. The call quality is sometimes even better than that of my Verizon cell phone quality, which says a lot. I am continuously surprised and pleased by how clear and loud each call is, even when clients are calling from a mobile line. Cons The desktop app and website could use a refresh. They're both easy enough to navigate, but are a bit dated in appearance. In terms of functionality, I find that the mobile app will sometimes "time out" when I start using another program, and I realize once I'm back in the office that I've missed a call or two. I've had that happen on two different cell phones, so I'm certain it's 8x8 and not anything I'm doing. That's obviously a major con for the software, so a bug like that needs to not happen ever. Review Source Tatyanna B. Office Administrative Assistant Legal Services Used the software for: 6-12 months ### "Very Convenient! " February 5, 2019 5.0 Overall I love 8x8 I truly enjoy the conference calls, the fact I can arrange calls choose the host for other people not only myself! I arrange for my boss to have calls, I receive real time confirmation as to who accepts the invite to join her conference call as well! 8x8 is very convenient, when I hover over an employee's name I am able to tell if they are away, busy , or available. I am also supplied with extension and direct dial. I highly recommend this program, especially for businesses with multiple offices. Pros I have caller ID on my computer when a call comes through. It offers the option to video chat. I am able to schedule calls for my director. The calls have the option to be recurring! Super Cool features! Cons I do not like that the software rings my computer and my phone simultaneously. There probably is a feature to disable however. I also do not like that when I forward my calls, I do not have a caller Id to know that I am receiving a forwarded call from the office. However, again this could be user error and or my phone's setting. :) Review Source JB Jennifer B. Collections Specialist and IT Real Estate Used the software for: 1-2 years ### "It works when it works" August 7, 2024 4.0 Challenging at times. I find when I request assistance via email they call instead. When the program works it is great. We have physical phones as well and I find that the techs are not really sure how to solve the issues and we spend alot of time as they research how to correct the issue. Pros I can change from physical phone, computer to cell phone. Cons Sale Representatives not knowing they are not able to offer credits for products we declined. Review Source Response from 8x8 August 12, 2024 Hi Jennifer, Thank you for your feedback. We're sorry to hear you have found using 8x8 challenging at times, we appreciate your feedback to help us improve. SL Scott L. Insurance Agent Insurance Used the software for: 2+ years ### "Great product and works as advertised along with great service." December 20, 2021 5.0 Great, I have been using this for years and have recommended to others and will again. Pros I like that it always works and when there have been very few issues they are resolved quick and efficiently with the staff at 8x8. Cons There are no complaints about the software or the product. Everything works and has been enjoyable and easy to use. Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Cinthya G. Office Lead Outsourcing/Offshoring Used the software for: 2+ years ### "This is an amazing dialer software for mid to large size contact centers." November 29, 2019 4.0 Very pleased with the overall experience, 8x8 is an amazing tool for Contact Center and call-driven interactions, keep in mind you will still need a softphone software to sync it with. I would gladly recommend 8x8 to other users. Pros This an optimal tool for many platforms like Salesforce, Zendesk, and many other softphone platforms, it allows multi-way calls and also comes with its own monitoring/Storing platform which is suitable for Quality assurance and overall interaction tracking. Cons It can come a little pricey, and, its UI is a little too mechanical compared to other platforms in the market. nonetheless, its capabilities overcompensate for such details. Review Source RM Ralph M. Owner Telecommunications Used the software for: 2+ years ### "Great product - wouldn't want to be without it. " December 23, 2021 5.0 In general, I have been very happy with 8x8, and would not want to be without it. Pros Easy to use, dependable, and administering the system is one of the simplest I have done. . Cons Nothing comes to mind; I have no suggestions. Alternatives considered [BroadVoice Cloud PBX](https://www.capterra.com/p/146949/Cloud-PBX/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 8x8 Work Again, ease of use, simple administration, and free call recording. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Call recording is included with 8x8. Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5-star review. JD Jono D. IT Support Hospital & Health Care Used the software for: 2+ years ### "One of the Most Stable VOIP Systems" December 13, 2023 5.0 Pros They have all the necessary functions used for our business Cons Some of the staff members needs a longer time to adapt to the 8x8 system Review Source Response from 8x8 December 21, 2023 We are incredibly grateful that you took the time to leave us a 5-star review. Your review means a lot to us. Thank you for choosing 8x8! SZ Sinisa Z. Technology Manager Translation and Localization Used the software for: 2+ years ### "Great experience" February 13, 2024 5.0 Pros We've been using 8x8 for years, and our experience has been consistently positive. It is highly user-friendly for both regular users and administrators. On a few occasions, we encountered connection issues, but 8x8's support promptly assisted in troubleshooting. It turned out the problem was with our team members' internet connection. We give it a perfect 10/10 and highly recommend it. Cons We didn't run into any issues that we couldn't solve. Review Source Response from 8x8 April 24, 2024 Hi, Sinisa. Thank you for leaving such a positive review. It's great to hear you had a positive experience with 8x8 and that when you needed support, you were promptly assisted. Thank you for your support! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.