# Page 4 | 8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187525/Virtual-Office/reviews --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 4 - Reviews of 8x8 Work ## Showing most helpful reviews Showing 76-100 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tatyanna B. Office Administrative Assistant Legal Services Used the software for: 6-12 months ### "Very Convenient! " February 5, 2019 5.0 Overall I love 8x8 I truly enjoy the conference calls, the fact I can arrange calls choose the host for other people not only myself! I arrange for my boss to have calls, I receive real time confirmation as to who accepts the invite to join her conference call as well! 8x8 is very convenient, when I hover over an employee's name I am able to tell if they are away, busy , or available. I am also supplied with extension and direct dial. I highly recommend this program, especially for businesses with multiple offices. Pros I have caller ID on my computer when a call comes through. It offers the option to video chat. I am able to schedule calls for my director. The calls have the option to be recurring! Super Cool features! Cons I do not like that the software rings my computer and my phone simultaneously. There probably is a feature to disable however. I also do not like that when I forward my calls, I do not have a caller Id to know that I am receiving a forwarded call from the office. However, again this could be user error and or my phone's setting. :) Review Source NM Ndara M. SEEK Coordinator Education Management Used the software for: 1-2 years ### "Great tool when your office is on the go!" September 6, 2022 5.0 It’s been great I’ve had no issue especially after I’ve learned all of its features. Pros I am able to access phone calls and voicemails from virtually anywhere. Cons Often when I try to end a call if I click on the notification that displays sometimes it takes me to a call i may not want to answer. Review Source Response from 8x8 October 5, 2022 Hi Ndara! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! SL Scott L. Insurance Agent Insurance Used the software for: 2+ years ### "Great product and works as advertised along with great service." December 20, 2021 5.0 Great, I have been using this for years and have recommended to others and will again. Pros I like that it always works and when there have been very few issues they are resolved quick and efficiently with the staff at 8x8. Cons There are no complaints about the software or the product. Everything works and has been enjoyable and easy to use. Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Cinthya G. Office Lead Outsourcing/Offshoring Used the software for: 2+ years ### "This is an amazing dialer software for mid to large size contact centers." November 29, 2019 4.0 Very pleased with the overall experience, 8x8 is an amazing tool for Contact Center and call-driven interactions, keep in mind you will still need a softphone software to sync it with. I would gladly recommend 8x8 to other users. Pros This an optimal tool for many platforms like Salesforce, Zendesk, and many other softphone platforms, it allows multi-way calls and also comes with its own monitoring/Storing platform which is suitable for Quality assurance and overall interaction tracking. Cons It can come a little pricey, and, its UI is a little too mechanical compared to other platforms in the market. nonetheless, its capabilities overcompensate for such details. Review Source RM Ralph M. Owner Telecommunications Used the software for: 2+ years ### "Great product - wouldn't want to be without it. " December 23, 2021 5.0 In general, I have been very happy with 8x8, and would not want to be without it. Pros Easy to use, dependable, and administering the system is one of the simplest I have done. . Cons Nothing comes to mind; I have no suggestions. Alternatives considered [BroadVoice Cloud PBX](https://www.capterra.com/p/146949/Cloud-PBX/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing 8x8 Work Again, ease of use, simple administration, and free call recording. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Call recording is included with 8x8. Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5-star review. JD Jono D. IT Support Hospital & Health Care Used the software for: 2+ years ### "One of the Most Stable VOIP Systems" December 13, 2023 5.0 Pros They have all the necessary functions used for our business Cons Some of the staff members needs a longer time to adapt to the 8x8 system Review Source Response from 8x8 December 21, 2023 We are incredibly grateful that you took the time to leave us a 5-star review. Your review means a lot to us. Thank you for choosing 8x8! SZ Sinisa Z. Technology Manager Translation and Localization Used the software for: 2+ years ### "Great experience" February 13, 2024 5.0 Pros We've been using 8x8 for years, and our experience has been consistently positive. It is highly user-friendly for both regular users and administrators. On a few occasions, we encountered connection issues, but 8x8's support promptly assisted in troubleshooting. It turned out the problem was with our team members' internet connection. We give it a perfect 10/10 and highly recommend it. Cons We didn't run into any issues that we couldn't solve. Review Source Response from 8x8 April 24, 2024 Hi, Sinisa. Thank you for leaving such a positive review. It's great to hear you had a positive experience with 8x8 and that when you needed support, you were promptly assisted. Thank you for your support! RM Risorse M. Sales Manager Real Estate Used the software for: 1-2 years ### "Improved Business COmmunication With 8x8" April 16, 2024 5.0 Pros We use 8x8 as our primary VoIP solution and it is a great phone system too. It comes with amazing conferencing features too. Cons With 8x8, it has been flawless when it comes to handling business communications. Review Source Response from 8x8 April 17, 2024 Thank you for taking the time to leave such a positive review. We are delighted that it makes handling business communications effortless. Thank you for choosing 8x8! aI angie I. IT Support Health, Wellness and Fitness Used the software for: 1-2 years ### "8x8: Best option for optimal business" December 13, 2023 5.0 Pros 8x8 provides exceptional VOIP service. Crystal-clear calls, robust features, and reliable connectivity make it a game-changer for our business. The user-friendly interface and excellent customer support add immense value. Highly recommended for seamless communication! Cons The application has its bugs, sometimes. Review Source Response from 8x8 December 21, 2023 We are incredibly grateful that you took the time to leave us a 5-star review. Your review means a lot to us. We appreciate you being our customer and helping to share the word about us! Ivan C. Founder and Director of Business Development Used the software for: 2+ years ### "We use 8x8 to manage our business phone and voicemail" January 18, 2018 3.0 virtual phone system that manages our voicemail, multiple lines, and mutliple numbers. Pros I like 8x8 because it has some modern features like sending an email with voice recording of your messages. Cons The price is high compared to the function of the service. It limits your voicemail so you can only store about 30 messages before you have to login and delete them. The user interface is very complicated. Took me forever to figure out how to update my credit card on file because I can't tell how to login to the admin from the personal phone account. Review Source VR Verified Reviewer Finance and Accounting Lead Outsourcing/Offshoring Used the software for: Less than 6 months ### "This is an amazing tool to use as the main driver for your CRM/CS operations" April 8, 2021 4.0 My overall experience was amazing, I was able to manage both my clients and my teams with this platform, from making and receiving calls to QA sessions and live tracking for my peers, I surely recommend this platform for anyone in the need of a call management service. Pros This service is great for both inbound and outbound calls coming directly from any type of CRM you are using, it could be custom-built or salesforce directly. The best feature is the call recording for QA management purposes, it allows you to both load and downloads any phone interactions for you to be able to monitor quality. Cons What I liked the least is the need for a softphone integration to be able to make it work, take this with a grain of salt since I used the tool about two years ago when it was still developing into a better service so it is possible that now it is unified and you don't need a softphone platform anymore. Review Source Response from 8x8 December 20, 2021 Thank you so much for this review. We really appreciate you being a customer. We're here for you anytime. VR Verified Reviewer Administrative Assistant Machinery Used the software for: 6-12 months ### "Easy to use" September 12, 2018 3.0 We use Virtual Office daily with great satisfaction. Another plus is also being able to use a cell phone to receive calls. We are not always at our desk so if we are not, it will ring at our desk and then forward to our cell phone which is a huge plus if we are waiting on a very important call! Pros I like how easy it is to log onto 8 x 8 website and switch over our company messages under the auto attendant. It is also easy to add and/or subtract people from ring groups. There is also a nice selection of hold music to pick from! I never even thought about the hold music but we do have a lot of customers compliment us on the good hold music. Cons We are having issues with our main receptionist not receiving incoming calls, the phone will ring once for her and then goes on to the next person in line to receive calls. We are working with customer service to fix this issue but no solution yet. Review Source JB John B. Corporate Services Manager Real Estate Used the software for: Less than 6 months ### "Initial setup is going well - easy to get started" January 18, 2022 5.0 Pros Ease of setup, access to tech support through chat quickly gets questions answered Cons Not a con, just too early to see what features will be of benefit to us. Review Source Response from 8x8 January 20, 2022 Thank you so much for taking the time to leave us a 5-star review! MS Michael S. Insurance Agent Insurance Used the software for: 2+ years ### "Great product and service for a great rate!!!" December 22, 2021 5.0 Absolutely fantastic product and customer service is a great. A+++++ Pros Where do I begin? The system is very easy to navigate, and I love the fact that I can fax documents right from my desktop without printing out paper. The setup was quite simple and when I do have an occasional rare issue, their customer service always exceeded my expectations and went above and beyond to take care of me. It's really a small price to pay for everything I get and I ignore any offers I get from the competitors. I've been using this service for at least 5 years and I'm a customer for life. Cons Honestly, I can't think of anything. I use the basic functions for phone calls, voicemails and faxing and that's about it. This service fits all of my needs. Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5-star review. KC Kenny C. Customer service representative Consumer Services Used the software for: 6-12 months ### "Great software" June 24, 2023 5.0 It has been an excellent call system because it is very easy to use and very reliable. Pros the way to make calls and make transfers is very easy to use Cons It would be good if he stopped doing meetings by video calls Review Source VR Verified Reviewer IT System Admin Construction Used the software for: 2+ years ### "great for offices of 5-15" April 30, 2019 2.0 our experience was mixed. At the start of the service, it was great. We had a small group of number and users. as our company grew, the service could not keep up with our needs and the changing communications environment (video conference integration) Pros Great software to use for smaller to mid-size offices limited functionality means there is less to mess-up Cons Several outages that impacted their support group and our phones limited functionality when it came to routing calls across groups and attempting to integrate video conferencing equipment Review Source FH Frank H. VP Computer Software Used the software for: 1-2 years ### "Very good value and features for our small business" December 20, 2021 5.0 Overall, we've been very happy with the experience and support we've received from 8x8. Pros We switched from our business land lines to the 8x8 offering about 1.5 years ago. Not only did we realize a significant cost savings, we also enjoy numerous features not available via our prior land-line carrier. The seamless integration between the VOIP handsets and mobile app has been great. Call quality has always been clear. Cons Sometimes it takes a bit to work through the web interface, but we don't use it that often. Review Source Response from 8x8 January 5, 2022 We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. If anything please do not hesitate to email us on reviews@8x8.com JP Joel P. Project Manager/Owner Internet Used the software for: 2+ years ### "Simple to use phone system management" November 7, 2017 4.0 The biggest benefit gained is simple incoming and outgoing call management. I have over 70 clients who could call at any given time and it is important to be able to easily view any missed calls/voicemails/text messages so that I can return the calls. I've found 8x8's service to be more than satisfactory, especially considering the price point. Pros The visual layout of this application is intuitive and easy to use. It is easy to mange incoming and outgoing phone calls from my desktop. I also appreciate how easy it is to add contacts as they call in. The application provides handy desktop notifications which allow me to stay on top of any missed calls/voicemails/text messages I missed while I am away from my business phone. Cons This application can be a bit of a resource hog. My computer is a few years old already and runs it just fine but anything older would cause me concern. If you do not restart your computer periodically, the application can start to have issues showing notifications. I've begun restarting my computer every 3-4 days (for reasons including 8x8 software and more) and have not seen the issue since. Review Source VR Verified Reviewer Managing Partner Law Practice Used the software for: 2+ years ### "Solid, Mid-Tier Option" January 13, 2023 4.0 Pros 8x8 is standard, reliable telephone service for small business. No complaints here! Cons Customer service could be better... hard to get in touch with people and get problems solved Review Source Response from 8x8 January 19, 2023 We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! AA Aywad A. Track and Trace Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "8x8 In Transportation" June 29, 2023 4.0 Pros 8x8 allowed us to make quick calls 24/7 which is important when it comes to the logistics and transportation industry. The software is intuituve and easy to use and the calls always go smoothly with no interference. Cons Sometimes the web version of 8x8 woukd not work unless switched to the beta version Review Source SG Shelby G. QA & Environmental Manager Pharmaceuticals Used the software for: 6-12 months ### "8x8 Fair Review " June 23, 2023 4.0 Pros A simple, and easy system to use 8x8 has been very useful for the business to ensure communications. The system was set up into our polycom telephones systems by our IT team simply and easily.The app and lay out of the system is easy to use. Cons The call transfer was not straight forward unless you were trained to do so. Review Source GU Ganesh U. Technical Recruiter Management Consulting Used the software for: 2+ years ### "Best Communication Software" August 18, 2018 4.0 small UI mistakes make it look bad, But overall a good product. Pros Best softphone services with multiple changeable numbers, Its the best virtual office with multiple features when compared to its competitors. It also provides visual voicemails, phone directory, corporate directory, instant messaging, presence, video calling, fax, call recording, web conferencing and many more. Cons There aren't many cons I faced. The con that I feel is with instant messaging. When you and your colleague are using virtual office and there is a new update and if your colleague updates the software and if you didn't then neither of your would be able to communicate, until you both are on the same version of the software. When you add a new unknown number to chat and didn't send any kind of text to that number and you suddenly switched to another chat, BOOM then you won't be able to find that number, you need to add that number again. (Only in New updated UI version) These are some of the minor Cons I faced in my everyday usage Review Source VR Verified Reviewer IT Manager Food Production Used the software for: 1-2 years ### "Excellent for Bottom line" November 15, 2022 4.0 All in all it is a great service, easy to implement and use Pros It has lots of features, mobile calling has improves easy to set up for mobile and desktop. It is a solid business VoiP contender. It integrates with Outlook calendar and can easily switch between mobile and deskphone Cons It could have better analytics and there are some features I would like to see in the future Review Source Response from 8x8 January 19, 2023 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! VR Verified Reviewer Software Engineer Computer Software Used the software for: 2+ years ### "Decent communications suite for in-office and remote users" June 19, 2018 4.0 Pros Overall, Virtual Office is easy to use with a nice set of tools. The mobile application allows for calls to be taken seamlessly on the go. Meetings and conference bridges can be configured quickly and there are available browser extensions that extend the features. Cons The virtual meeting has improved since it's introduction, but it is cumbersome to use when compared with similar online meeting offerings. Review Source Bethany T. Executive Assistant and Office Manager Hospital & Health Care Used the software for: 2+ years ### "We switched to a new phone system because of flaws in 8x8" July 27, 2018 4.0 Not the worst but not the best phone system Pros It has all the functions that are desirable in a phone system. Calls, IMs, faxing, etc. It is a classic phone system that can meet your minimum requirements and the dial-in app for creating meetings works well. Cons Our company switched to a new phone system because we would have frequent dropped calls and the IMs would not notify when a message was sent until hours later. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.