# Page 5 | 8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187525/Virtual-Office/reviews --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 5 - Reviews of 8x8 Work ## Showing most helpful reviews Showing 101-125 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Sc C. Director of Statutory Accounting Insurance Used the software for: 1-2 years ### "8x8 review" May 23, 2023 5.0 To be fair, I have yet to use 8x8 for meetings or messages, but it has been very helpful with calls and voicemails. Pros I like the easy to use nature that allowed me to quickly use it for my more simplistic needs. Cons Not a whole lot really, so far 8x8 has effectively met my needs. Review Source AS Andrey S. Network Administrator Warehousing Used the software for: 1-2 years ### "8x8 Review" August 10, 2021 4.0 Overall it is an ok voip system, however recently there have been more issues with the desktop app. Pros What I like most about this software is that it has a mobile application and I am able to take the calls practically anywhere I am, even when I am away from the computer. I am then able to connect back to the computer with a press of a button. Cons What I liked least about the software was whenever there is some sort of bug or issue, it is difficult to get support to fix the issue quickly. Especially lately it seems that there have been more and more bugs in the desktop app. Notifications haven't been showing up for call queues on time causing us to miss calls. Customers get a voicemail box is full even though there is no notice of it being full. Review Source Response from 8x8 December 20, 2021 We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone! AT Alan T. Service Director Financial Services Used the software for: 6-12 months ### "Practical but limited" April 26, 2022 3.0 No major issues, but no one jumped up and shouted "this is great!". Rollout and implementation was quick and easy, but support needs work. Pros Competitively priced, easy setup, mobile friendly Cons Limited analytics, no ala carte options to add countries to calling plans, limited productivity features compared to competitors Review Source Response from 8x8 April 27, 2022 We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! Dan O. CEO / CTO Computer Software Used the software for: 6-12 months ### "Useful Product, but Suffers from QA Issues" September 11, 2018 3.0 Useful product that could use some additional QA TLC Pros Virtual Office includes a good number of features and options to link in to my phone, such as online chat, messaging, VM, Fax, and in-app meeting invites. The product is getting some attention from the dev staff in-house and new features are being rolled out at a reasonable pace. Cons There is a disparity between the "Classic" version and "New Look" in which features disappear from one to other. So you need to choose between a full featured app with an old clunky UI or a slick UI with limited features. We also suffer from frequent disconnects from the messaging service. As a result, we would often receive messages sent a day or more earlier. Review Source SR Salvatore R. consultant Insurance Used the software for: 2+ years ### "Extremely easy" December 21, 2021 5.0 Pros Call centers in three countries… The software is plug-and-play and easy to train new employees on, regardless of their business experience or education Cons Would prefer if 8 x 8 had their own cloud storage for recorded calls… Given that memory is so inexpensive now – and that the links would be stored in salesforce but the memory will remain in a cloud space as part of my 8 x 8 relationship Reason for choosing 8x8 Work Customer support and ease-of-use Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! JI Jahiezer I. Desarrollador Information Technology and Services Used the software for: 2+ years ### "the ofice is any place in the world with this app" June 27, 2018 4.0 Pros It is very helpful, i work with people in diferents place in my contry and allover the world, with this app bussines not only become more eassier, also become more productive and successful. The UI make you want to married te app and the features that they provied you are just the one me and my team need Cons They have a lot to immproved in some OS like android or linux, in this OS the app go into bugs and some features stop working, things that do not happent in IOS, and the support center can not solve this issues. Another thing that is menor but still i think is a problem is the fac taht they shot down the fax feature, ok i understand that fax are becoming obsolet but when you work with people in diferents areas that tool is very time saver Review Source JG Jackie G. Recruiting Staffing and Recruiting Used the software for: 1-2 years ### "Awesome and a great product and service!" December 28, 2021 5.0 I am very pleased and have no complaints. I love 8x8!!! Pros Love how I can text to phone numbers from my computer. This is a vital function and has produced great results. Cons I can't really think of any negative aspects. Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5-star review! Taylor B. Owner Marketing and Advertising Used the software for: 2+ years ### "Works fine but terrible support. " June 25, 2020 3.0 Not a great company to deal with, look elsewhere. Pros The phone system did what it was supposed to do and was relatively easy to configure despite a somewhat outdated looking interface and backend. Cons Custom support is really poor with this company. I would spend your money elsewhere with someone that takes care of paying customers. Review Source CF Connie F. Legal Analyst Apparel & Fashion Used the software for: 2+ years ### "Great for those who are not always at desk phone" July 20, 2021 4.0 Great tool to have - especially if you work remotely a lot. But, it’s also handy to have if you move around in office and not always at desk phone. Pros Ease of mobility so I can take calls from ANYWHERE! Love that I can take call from desk phone, app on my mobile or thru app on computer- whichever is most convenient at the time. Cons Although, I do like the video conference feature sometimes it does glitch. Also, if app on computer desktop is not open then you don’t get chat messages or in coming calls. I have it to automatically open when I start computer but sometimes accidentally close it. Review Source Response from 8x8 December 20, 2021 We are so grateful for your review. Thanks for sharing your rating with us! KC Kimberly C. Computer Software Support and Development Computer Software Used the software for: 2+ years ### "8x8 Business Use" September 19, 2019 4.0 Overall, as long none of the 'cons' above are happening, it functions just fine! Pros \- I use the phone app for 8x8 so when I work remotely, I can take work calls. - I use the desktop application when I'm in the office to see who's on calls. - Pretty easy to change internal ring groups. Cons \- Frequently have to re-download the desktop application because it will start locking up, or showing co-workers on their phones, when they are not. - Frequently have to re-boot deskphone because 8x8 will show I have / don't have voicemails when I have / don't have any. Review Source WC Wayne C. IT Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Easy Implementation " March 19, 2024 5.0 Pros This product was easy to implement and training of staff was made easy with lots online KB videos. Cons There is nothing negative I can say about the product. Review Source Response from 8x8 March 20, 2024 Hi Wayne, we appreciate you taking the time to leave a review. It's great to hear you found 8x8 easy to implement and use. Thank you for choosing 8x8! RL Rustam L. owner of the company Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Recommend to use" December 22, 2021 4.0 Pros When I started to use it last year the line was clear and convinient to use, but the last three month it is difficult to fix it, the conection is bad . Cons I have purchased three devices from this company, but I couldn't fix it to 8&8 hone number. Futhermore team have insructed me for 2 hours but no results . Review Source Response from 8x8 January 5, 2022 Thank you for your review. We will share this with the team to let them know how we are doing. VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "Great product, but only if you have less than 50 employees" May 29, 2019 3.0 As we grew, 8x8 just wasn't a viable option for us any more. The call quality wasn't reliable enough. Pros I liked the UX of their desktop and mobile apps. it was really easy to use. integrated well with Salesforce as well. Cons call quality was always horrible. Got a little glitchy as well. Review Source Daniel W. Talent Advocate (DevOps) Staffing and Recruiting Used the software for: 1-2 years ### "8 x 8 " February 5, 2019 4.0 Pros I like 8 x 8 for the fact that it is easy to use. Makes calling people very easy as well as texting very simple. Plus you can keep your privacy and have all the messages in one place. Cons This software honestly crashes quite a bit on my Mac set up and can cause some issues with connectivity. I don't know if it is the application that is doing it or the VoiP having issues with it however it does not work 100%. Review Source VR Verified Reviewer Client Account Manager Legal Services Used the software for: 2+ years ### "8x8 Virtual Office" October 9, 2018 5.0 Pros Super-easy integration with VoIP service provider, lots of different functions and tools for customization of utilization. Cons Can get a little too technical sometimes, which can lead to lots of confusion for the novice user. Review Source VR Verified Reviewer Sr Program Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "My Experience" November 22, 2019 3.0 Pros One of the things that attracted me to the 8x8 platform was that I was able to record conversations automatically and that it also announced if I was being recorded. Cons I didn't enjoy that the customer support team took too much time to resolve an issue due to updates on the platform. Sometimes new releases were buggy and required me to download a previous version. Review Source VR Verified Reviewer Marketing Manager Building Materials Used the software for: 2+ years ### "Used for phone and chat but has other capabilities" March 13, 2019 4.0 Pros An easy to use chat interface. Worked in our office and with remote employees. Good for basic use. Cons Not the best for conference calls and meetings. We also used this for faxing and that was always a challenge. Review Source NOE T. Insurance Agent Used the software for: Less than 6 months ### "I had to Cancel my order" May 18, 2018 1.0 Absolutely none. Pros The quote I received was very good, I was going to save my money per month to transfer my 2 lines with similar features. Cons As of the date of this review: Pictures can not be sent via text using their mobile app. It was becoming a burdensome to finalize the transfer, I kept getting emails that the transfer was not complete, and there were errors, I called them gave them all my account information and still no luck on getting transfer complete, after almost 3 weeks of trying and a couple of calls, I decided to cancel order. It has been over 45 Days since I cancelled the order and they have not refunded the initial payment, which according to the terms of the agreement I was entitled to, I keep calling and I get transfer from department to department. Case # C1214093, Case # C2542447, Case # C2542551, so that 8X8 Can check what went wrong. Review Source JP John P. Owner Sporting Goods Used the software for: 2+ years ### "Great service " December 20, 2021 5.0 Great Pros Easy to use and more cost effective mama a Cons No complaints No least likes-what the heck Review Source Response from 8x8 January 5, 2022 We are incredibly grateful that you took the time out to leave us a 5-Star review! SB Sheryl B. Customer Service Mgr Retail Used the software for: 2+ years ### "Reliable" February 8, 2020 5.0 Pros Reliable Easy to use and maintain Easy to add and remove users as well Cons The call queue gets stuck sometimes and it shows a call on hold for like 15 minutes even when there's no one in the queue. I wish I could control the volume of just the ringer and also modify the ringtones. I wish the caller ID would show the name as well as the number. It would be nice if I could make the page slimmer, I like to keep it on the right side monitor and all the way to the right so I can also have an internet window open but it will not allow me to make the window less than 5 inches wide. Review Source VR Verified Reviewer Director Of Engineering Financial Services Used the software for: 2+ years ### "Great Voip service, can route to smartphone and originate smartphone calls appeariong as desktop" September 5, 2018 5.0 Pros great flexibility for hardware and portability to personal smartphones Cons occasionally one phone extension locks up, but is same single user phone so perhaps it is the physical phone Review Source ZP Zarik P. Owner Automotive Used the software for: 1-2 years ### "Best system for small business" December 20, 2021 5.0 Never miss a call or voice mail. Pros Ability to use phone and cloud base fax system remotely. Cons Sometimes the Mobile phone system app does not work properly. Reason for choosing 8x8 Work The same features with less money spent. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) More functions and lower price Review Source Response from 8x8 January 5, 2022 Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Linda H. Sales Agent Real Estate Used the software for: 2+ years ### "Not great for online meetings" February 13, 2019 3.0 It is useful as desktop app but not good for the audio portion on staff meetings Pros It works on multiple platforms (phone and laptop) Cons when using for online meetings, the audio cuts out and echos Review Source JC John C. RN Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy telephone use" July 16, 2021 5.0 The benefits are quite simple. You can have the app downloaded on a device and be mobile while not having to use a cell number. When you want to not take calls (perhaps when business hours are closed), simply log off the app and you have your phone/tablet/laptop/computer back to it's normal self. Easy to use, quite reliable and a must for small businesses. Pros It is excellent for small businesses who don't want to have a landline physical phone or who like to move around with their laptop and not run to the phone every time it rings. Cons Not particularly outstanding vs other virtual/telephone applications. Occasionally buggy. Relies solely on internet, so if you do not have a reliable connection, it will not be a good primary phone. Review Source Response from 8x8 December 20, 2021 Thank you so much for taking the time to leave us a 5-star review. VR Verified Reviewer President Airlines/Aviation Used the software for: 2+ years ### "Fraud support" December 18, 2019 4.0 Horrible customer service Pros not much. It wasn't really the best experience I ever had Cons Poor customer support for a fraud case. They don't even care. Reason for choosing 8x8 Work good sales person Review Source Similar Products Featured ## Related categories [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.