# Page 6 | 8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187525/Virtual-Office/reviews --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 6 - Reviews of 8x8 Work ## Showing most helpful reviews Showing 126-150 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BD Basilio D. Consultant Information Technology and Services Used the software for: 6-12 months ### "Great System" March 19, 2024 5.0 Pros The flexibility and ease of use of 8x8 is a definite plus for those looking for a robust but easy to setup/maintain a hosted system. The call quality is consistently incredibly good. Cons I've only helped implement the system a few times and have not encountered any cons. Review Source Response from 8x8 March 20, 2024 Hi Basilio, thank you for leaving a review. It's great to hear you find 8x8 easy to use and the call quality excellent. Thank you for choosing 8x8! Casey B. Account Manager Construction Used the software for: 6-12 months ### "Mediocre" December 10, 2019 4.0 It has done its job. Can't say I love it but also can't dislike it. Functions well Pros I have not found a lot to be excited about with this product. While it does what it is supposed to, I have found it very frustrating to log in and change some of my settings (call forward etc). Cons Seems like every time I try to do something I need administration access. That may be on my end but it is annoying. I can't even log in via the app with out an admin key code so I do not use the app. Review Source VR Verified Reviewer Sales Specialist and Client Success Specialist Computer Software Used the software for: 1-2 years ### "Some hiccups with UI -- otherwise seamless" February 11, 2019 4.0 Overall, I'd recommend the process solely due to the great customer support. Once you get your ideal settings -- stick with them. Pros Easy to communicate with co-workers. Made it easy to work from home and take calls from my cell phone as opposed to desk phone. Cons Some hiccups with the UI and settings slow down the work process. Review Source kA kim A. division manager Construction Used the software for: 2+ years ### "Perfect Product for our needs" February 8, 2019 5.0 I would recommend them highly for businesses. Pros After much research we went with 8x8. Their customer support and ease of use was the deciding factor. After getting everything was imported I had 90 days of unlimited support. They helped me set up the call flows and explained all the terminology that you need to know when going digital. Cons We wanted to add out on music on hold. as I have different music for different lines, after much searching by both myself ans support it was determined that the system does not allow for this. Review Source VR Verified Reviewer Client Services Representative Computer Software Used the software for: 1-2 years ### "Use this software everyday for calls." June 12, 2018 3.0 Voicemail, voice calls, monitoring, call recording, soft phone Pros I like that it is virtual and does not require a physical phone, I also like that it works with any of the browsers I choose to use. Cons Pretty outdated as far as style, my software personally is very buggy, but could be related to my PC Review Source VK Vince K. Owner Marketing and Advertising Used the software for: 2+ years ### "Very happy with 8x8" January 24, 2017 5.0 We have been very happy with 8x8. We serve clients that use lots of other VoIP options and we get to see inside when we provide service...and what I see makes me like 8x8 even more. 8x8 has proven to be very reliable. The call quality is great and managing our settings is super simple. I have referred 8x8 to several of our customers that have also grown to love it. Pros Great call quality. Easy to use. Overall good value. Cons Can't upload your own custom voicemail greeting via the user portal. You have to send it though their customer service department, but it's usually pretty quick. Review Source VR Verified Reviewer Owner Law Practice Used the software for: 6-12 months ### "Useful for VOIP and in house messaging" December 13, 2018 5.0 Overall my experience was very positive. Pros 8x8 was useful for VOIP, voicemail, recording client calls, and chats with other employees. I used it as an employee of a small law firm and the chat function was especially useful to touch bases quickly. Cons After I started my own law firm, to keep my costs low I ended up going with other options. 8x8 is not the least expensive option for a business line, but it is a good paid option. Review Source jI jarmi I. Asociado de marketing Information Technology and Services Used the software for: 1-2 years ### "get in touch with all coworkers and clients faster than ever" June 30, 2018 4.0 Pros Before i started to use this app i haved a slow perfomance when i try to keeped in touch with my team becouse we live in diferent areas, but when we find this app, things change, now we can keep in touch all the time any moment, just like we were together. the software run on multiple plataforms so we dont have to adap to the software. The tools to integrate all the team members in one screen, i love it Cons the price is a little to hig for smalls bussines. Altough works in multiple plataforms, the perfomance tends to change depends on wich system you are, for example: In iOS system works great but in Android divices some times get bugged Review Source SC Sabrina C. Office Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable and easy to set up" August 30, 2022 5.0 Pros It's a very easy and helpful way to communicate with customers. Very reliable, not many times had I had to contact support. Great features and options: web, desktop and phone app. Good sound and call quality. Cons Their customer support could be improved. Review Source Response from 8x8 October 5, 2022 Hi Sabrina! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! VR Verified Reviewer Analyst Marketing and Advertising Used the software for: 1-2 years ### "Great product, awful customer service" January 15, 2020 2.0 Pros Relatively intuitive to use and good functionality. Cons When looking to upgrade our package we had huge issues, including 2 days with no phones. When trying to rectify this the customer support team were really difficult to contact and not very helpful. Review Source Danny F. Manager of Network Operations Information Technology and Services Used the software for: ### "Cloud based PBX and contact center." December 15, 2016 4.0 Our company recently moved from an on-prem system to 8x8 as a full cloud based solution for phone services. We were able to move all our services, and port over all our numbers with no impact to our clients. Pros Flexibility and mobility of deployment anywhere. Single dashboard to report on usage per user or per line Compatible with our existing phones Mobile App Cons The PBX solution is very easy to use and convenient. The contact center while its easy to use it is managed through a web browser. This took a new learning curve for our staff to get used to and be able to properly use the system. Review Source MW Michele W. Sr. Technical Recruiter Computer Hardware Used the software for: 2+ years ### "Easy to use!" February 15, 2018 5.0 Pros This software is very easy to use on my laptop of mobile phone. We collaborate a lot with international offices and 8x8 makes it really easy to call internationally from my phone or laptop. They also send voicemails directly to your email, which is a nice feature for people who work remotely. Cons Every once in a while it crashes and I have to restart the app. Also, sometimes it hangs when I try to shutdown my Mac so I have to force-quit to turn my laptop off. Review Source AL Amber L. Office Staff Retail Used the software for: 2+ years ### "Horrible Product" February 20, 2019 2.0 It was terrible and they were more trouble then they were worth. Pros There was nothing I liked about this software. Cons Tons of issues with callers not being able to hear us but we could hear them, dropped calls, calls being forwarded to cell phones were of horrible sound quality so more often than not, we had to call the caller back directly from cell phone. The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old. Replaced the phones through 8x8 only to have the same exact issue. Then told it was issue with router. Replaced the router and still had same issues. Canceling this service was an absolute nightmare! Beware! I had to escalate call to get to a supervisor to cancel- she ended up giving me her direct number and apologized for issues I was having with customer service to cancel. Review Source AD Adam D. Digital Marketing Coordinator Medical Devices Used the software for: 2+ years ### "Flawed, but not terrible" August 22, 2019 3.0 It's been ok. Gets the job done. Has its issues, but not a bad platform overall. Pros User interface is fairly intuitive. It's really easy to use instant messaging, access voicemail, and find contacts. The instant messaging feature is probably the best tool 8x8 Virtual Office has to offer. Cons It's very buggy. There will be times where it says I have unread messages when my mailbox is clear. It also crashes on me a lot. These are annoying issues, but they could also be much worse. Review Source KW Keegan W. Caregiver Hospital & Health Care Used the software for: 6-12 months ### "Good, but cumbersome and under-supported" April 27, 2017 3.0 Pros \- The ability to fax electronically. Being able to have updates emailed in about received faxes come was helpful for my HR team and having faxes come in as .PDF's made them much more malleable with our paperless systems. Cons \- I have had numerous people comment on the horrible audio quality while talking over the mobile app (Android). - The limit of one account in the organization with the ability to fax was highly annoying. It limited the potential for the application in our use (Windows). - The GUI could have been organized more intuitively. It always seemed more complicated to change Forwarding settings than it needed to be to get the set up I needed (which was complex, but not the reason for the problems I was experiencing). (Windows and Android) Review Source JP John P. Owner Management Consulting Used the software for: 1-2 years ### "I'm a big fan of Virtual Office and here's why" June 28, 2016 4.5 Pros Virtual office provides so much value for my company. At first, I thought it may be out of my price range but once I started it up and tried it out, I realized it's a steal for everything they offer. Not only does the Virtual Contact Center work as a medium between the customer and whoever can get to the phones at that time, it frees up so much of the middle-man work and the cost I would be spending on someone to be a greeter can go to more lucrative programs. The Contact Center sure is valuable, but the real value comes from the Virtual meetings office software. I say this because my team does a lot of off-site work as well as hiring freelancers for shorter jobs. Being able to meet with a whole room of people in any country and time-zone is so valuable for my business! Cons Like I described in the top paragraph, I initially had doubts about the cost. These doubts were crushed when I saw all of the value that this product adds, however it could always be cheaper. The only other qualm I have is that it definitely seems to be more positioned to larger companies. I have a smaller business with fluctuating team sizes so Virtual Office isn't quite as agile as my team. Review Source Jerred H. MD Human Resources Used the software for: 1-2 years ### "8x8 Virtual Office" December 5, 2019 3.0 Used them for years and was positive. Seems like when we started having issues, we continued to have issues. They logged into our servers, etc, but nothing seemed to work. We changed from them, but they are a good reputable company. Pros Great features and started out very strong product for us. The features are great and I know many who use 8x8 and recommended to us. I've used to call from computer, phone, and desk phone, and nice product. Cons There is a big delay when using it over data. Also, there can be distorted sound while using the Virtual Office. We changed and went to landline but thinking about going back or to a similar VOIP provider. Review Source MS Mark S. Director of Technology Information Technology and Services Used the software for: 2+ years ### "8x8 is the best UCaaS out there!" September 21, 2022 5.0 Pros Our client love it and so do we! So easy to install and the app is amazing! Cons Their support is outsourced to India and is horrible. Review Source Response from 8x8 October 5, 2022 Hi Mark! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! VR Verified Reviewer Social Event Planner Hospitality Used the software for: 6-12 months ### "Overall great software for big offices!" May 15, 2018 4.0 Pros 8x8 was very useful in a big office where you do not know all employees extensions. You can easily call, transfer phone calls, listen to your voicemail from the software/app and even 'text' your coworkers Cons The design is pretty attractive and easy to use but the software encountered a lot of bug and internal issues that were very disturbing for daily users. Review Source AH Andrew H. Support Analyst Information Technology and Services Used the software for: 2+ years ### "Great software" December 8, 2020 5.0 8x8 has made working from home much more seamless than it would otherwise have been. It's a fantastic replacement for a desk phone as it has much better features for meetings and also video calls. Pros Great for calls and meetings, I can be anywhere and receive calls on my office number. Ideal for mobile and home workers, all you need is a headset. Very reliable too. Cons Cons? I can't think of a single one! Features are great and it's easy to use. Review Source CS Chirag S. CITO Insurance Used the software for: I used a free trial ### "Good alternative for Internet telephony" February 11, 2021 4.0 The overall experience was poor. Sales was eager to give us a free proof of concept during the discovery phase. Their billing team eagerly started invoicing us when we were not even their customers. Sales stopped answer our questions. Support wasn't useful in resolving matters. The entire process looked chaotic. 8x8 could have had a great sales cycle and they could have had a great shot it but they blew their chances. Pros 8x8's video conferencing system was really. Their system allowed the organizer of a video conferencing meet to see each participant's talk time, which can allow the organizer or facilitator to prompt for opinion and ask a frequent talker to give others a chance to speak. This was a unique and useful feature. Cons 8x8's didn't have a great faxing solution for our needs. Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large volume of faxes on a daily basis. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Reason for choosing 8x8 Work We did NOT choose 8x8 due to poor experiences with their sales, billing and support. We went with RingCentral due to a polar opposite and positive experience with RingCentral. 8x8 has a good product but they need to shore up people skills and responsiveness to win more businesses. Review Source Response from 8x8 December 20, 2021 Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better. KR Kevin R. Logistics rep. Logistics and Supply Chain Used the software for: 6-12 months ### "Excelente producto" June 28, 2023 5.0 Pros Es un software bastante facil de usar y provee al usuario lo necesario para tener todo a la mano en el dia a dia. Cons A veces tiene problemas cuando se esta usando en el sentido que se congela o muchas veces tarda mucho en aparecer la grabacion de la llamada realizada. Review Source Andrew B. Engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "8x8 Review" April 29, 2019 2.0 Pros 8x8 is great because you no longer need an office phone! It is all on your computer! Cons Downside is it is a computer phone... So if your computer is down you cannot contact IT. Review Source DM Daniela M. Industrial and Business Administrator Commercial Real Estate Used the software for: I used a free trial ### "It is good for customer service but not the best for real estate industry" April 24, 2021 4.0 The experience was great, however, I would not recommend it if you spend long portions of your day on meetings or working on the field, since the equipment required to fully use this is not one you can carry in your pocket, nonetheless, it still provides lots of value to those who spend the biggest part of their day in an office. Pros My favorite part is the value it brings to all CRM platforms by adding a direct contact service, it allows for you to keep a more efficient workflow if you deal with customers or partners during a big portion of your day via phone. Cons I do not like that this platform is not mobile friendly, while working in the real estate industry you happen to deal with many customers on the field and it is hard to walk around with a computer just to have access to all the functionalities of this platform, this keeps you from being able to fulfill field work effectively. Review Source Response from 8x8 December 20, 2021 We are so grateful for your review. Thanks for sharing your rating with us, please know that you can take advantage of our 8x8 mobile service. You may use the guide provided to install it from your phone Link: https://support.8x8.com/cloud-phone-service/voice/work-mobile/how-to-set-up-8x8-work-for-mobile VR Verified Reviewer Used the software for: ### "Cool Admin Features" December 7, 2016 4.0 8x8's account manager gives me the ability to easily set-up, change and perform general administrative functions for the phone system. All kinds of cool features - reporting, recording virtual faxing, ring groups etc... Pros Ease of changing membership of ring groups Virtual fax can route to up to 5 emails ease of conference call set-up Cons Skill of customer support reps. varies widely Pro bundle features cost too much for the value they add Would like to be able to record conference calls set up through conference bridge Review Source Similar Products Featured ## Related categories [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.