# Page 8 | 8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187525/Virtual-Office/reviews --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 8 - Reviews of 8x8 Work ## Showing most helpful reviews Showing 176-200 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aaron D. QA Analyst Leisure, Travel & Tourism Used the software for: 6-12 months ### "It works, but could use some updates" November 20, 2018 4.0 Pros The mobile app is a great offering. Integrates with Salesforce. Cons running reports could be easier. Call status for the team needs work. Review Source AL Alli L. Referral Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Frustrating but it works" August 29, 2019 3.0 Overall I was pretty frustrated with it, but I have since figured out a loophole system to make sure it is working every morning. Pros Easy to take phone calls anywhere, anytime. Cons Every morning when I open my computer to use the application, I first must quit 8x8, re-open it and check for updates. If I don't, my calls will not work properly and nobody will be able to hear me on the other line. Review Source MD Mario D. General Manager Construction Used the software for: Less than 6 months ### "Lack of MMS was a deal breaker" March 11, 2020 3.0 We were not thrilled with our current provider and decided to try 8X8 after the sales person has courted us for a while. We quickly realized that the lack of MMS was a deal breaker and informed the sales person that we would not be moving forward. We didn't get a reply, but assumed no news was good news. A few months later our credit card started being charged. A few hours on the phone later, we are assured that everything has been taken care or, that our account was canceled and we would be getting a refund. Several days later our card was charged again, followed by an email stating that we would be charged a cancellation fee. Replying to that email us in touch with a person in the cancellation department who had no clue about what had transpired earlier. I sent her all the documentation including the email we have sent the sales person asking for our service to be canceled thinking that was the end of it. After a few days I sent another email to make sure everything has been resolved which has gone unanswered. Several days later we got another email stating that the cancellation is taking place, and our credit card would be charged. I tried replying to that email as it stated to do so if it was in error only to get an auto reply stating that I reached an email address in error. I resorted to getting a new credit card and hopefully this is the last we'll hear from them. Will not be using them if they are the last VOIP provider on the planet. Pros Did not try most things as MMS is a must feature for us. Cons Lack of MMS. Lack of communication. Dishonesty. Review Source GP Gaurav P. Manager Restaurants Used the software for: 6-12 months ### "Lots of Spam calls" September 24, 2020 4.0 Overall experience is good but I think still has to catchup with other products in the maret. Pros Good lightweight application works seamlessly on both Apple iPhone and windows laptop along with VOIP. Cons Lots of spam calls everyday. Not sure how to get rid of them. I generally keep on mute mode to avoid the incoming calls. Review Source VR Verified Reviewer Financial Analyst Accounting Used the software for: Less than 6 months ### "8x8 - solid virtual phone" April 17, 2019 4.0 It's just a good virtual phone option - similar to RingCentral. Pros This works well as a virtual phone that I can use as a remote employee and not need to have a full desk phone on my desk. It also syncs with bluetooth headsets so you can use it for that too. Cons I may not have learned everything yet but when the App is closed. It doesn't show that you have a call so someone called me and I didn't realize that it was closed so I missed it. Hopefully it's just a setting adjustment though. Review Source VR Verified Reviewer Clinical Education Leader Used the software for: 1-2 years ### "Great VOiP system that allows office calls to seamlessly pass to your cell phone. " July 2, 2018 4.0 Pros I loved having the app on my phone and my pc so that incoming calls could be answered anywhere, without having to share my mobile phone number. Cons Some of the menus in the phone itself were a bit complicated. Also the app on the pc didn't always work. It seemed like some of the features were disabled even though they were included in our service. Review Source VR Verified Reviewer Director of Client Success Media Production Used the software for: 2+ years ### "Very glitchy" December 17, 2019 1.0 We use this to replace our physical phone lines, but unfortunately it was a terrible experience company wide. This is constantly crashing and has terrible sound quality. I have never once completed a call without the other end asking me to dial back in from my cell phone instead. Pros It has a convenient app, which allows you to make global phone calls. It has a text chat and phone services option, allowing you to communicate in different formats. Cons The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue. Review Source AM Analise M. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Mobile App is very Glitchy" May 24, 2017 3.0 Pros We use 8x8 for our office and we typically don't experience issues with our in office phones. The service is pretty reliable for in office phones. Cons The mobile app is SO glitchy. There is a large delay from when a call is received in office versus when it starts ringing from the mobile app. It causes a lot of our calls to be missed. Sometimes, the app won't open fully in order for us to hit the answer button. It will freeze a lot and requires a lot of forcing close and reopening the app so it will function properly. Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: Less than 6 months ### "Fairly Decent" February 7, 2017 2.0 Use this every day to make and track my calls made. Currently in a sales role where the number of calls made it tracked and used to measure performance. There have been many times when 8x8 doesn't accurately depict what was actually done. Also, I get their idea to make it sleek and simple, but there isn't enough info on the home page you help you easily navigate. Pros Gets the job done I suppose. Cons Takes significant time to figure out use, been using it for 6+ months and still trying to figure aspects of it out. Not intuitive. Review Source MM Matt M. Manager Real Estate Used the software for: Less than 6 months ### "Not bad and easy to set up, but a few issues" October 4, 2022 4.0 Pros Low price, pretty easy set up, was up and running within an hour. Cons Hard to distinguish 8x8 incoming calls from standard direct dials to my phone. Software has jot replaced getting calls as I had hoped. Review Source Response from 8x8 October 5, 2022 HI Matt! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead! JP John P. CS Team Lead Computer Software Used the software for: 2+ years ### "program freezes often" June 12, 2018 3.0 Team members are able to accept/transfer calls. Having the queue system helps with work flow. Pros The UI is fairly easy to navigate. Also, the reporting and monitoring features come in handy for data collection and analysis. Cons The program freezes quite frequently. Team members are forced to restart the program on an almost daily basis, which ends up wasting a fair amount of time. Review Source KK Kody K. Patient Coordination Manager Health, Wellness and Fitness Used the software for: 2+ years ### "8x8 gets the job done" October 3, 2018 4.0 Pros 8x8 allows us to make calls to our customers. Their reporting is very easy to read. Cons Pricing is expensive and it is hard to scale as the company grows. Review Source Andrew Z. Account Executive Computer Software Used the software for: Less than 6 months ### "Great Software highly recommended" March 21, 2018 5.0 Pros I did a lot of research on virtual offices before going with 8x8. From what I could find they provided everything we needed a reasonable price. Us going with them probably had more to do with the lack of viable options for small businesses then 8x8 but we are happy. Cons The set up was not the most fun like most of this software and it is okay from an ease of use standpoint but could definitely use some improvement. Review Source CC Carl C. Sales Management Consulting Used the software for: Less than 6 months ### "Behind the curve on features and below par on customer service." October 25, 2016 2.0 As a manager for an inbound tech support call center, 8x8 did a decent job accomplishing most of what we needed. It allowed us to answer calls, manage queue schedules and priorities, etc. The agent interface was easy to use, but the admin interface was fairly difficult and required some sort of a programming background to make full use of it. The biggest problem with 8x8 is its lack of features such as: automated reporting and live metric dashboards. Also, the email client was difficult to use and was very glitchy sometimes resulting in losing emails. The customer service was also below par. Most of the times that I called in, the agent on the other side, did not know the answer and took way too much time to get back to me (if they did). In a span of 6 months, I was assigned 3 different customer success managers making it confusing on who my go-to person was. We eventually stopped using 8x8 and went with a newer competitor that was in front of the pack in terms of features and quality. Pros It's a cloud solution allowing you to employ remote call center agents Cons The worst part was the lack of support especially when things were down. Most of my agents used the word 'hate' when it came to the email interface. Review Source VR Verified Reviewer Services Manager Hospitality Used the software for: 1-2 years ### "Not worth the effort" November 7, 2017 3.0 Pros I love the idea of it; you can block numbers, make calls from a remote location, etc. And the conference call setup is really great, love being able to set something up for a one-time or on-going basis and I can access it from any phone, anywhere. Cons It resets itself whenever a software update occurs. So all the blocked numbers are lost. Also, people who don't use the features like making and receiving calls using your office number from your desk phone, cell phone, computer or tablet, video conferencing, etc. often don't remember how to do it and subsequently just don't use the software at all. Review Source JC Jessica C. Client Support Used the software for: 2+ years ### "Good for working from home" June 11, 2018 4.0 Pros I like that I can easily use 8x8 Virtual Office from my cell phone when I am working from home. It is easy to download and use the app. Cons I do not like that 8x8 has so many glitches. Sometimes our whle department can't use the phone. Also it does not notify us when our mailbox is getting too full to take messages. Review Source TA Tammy A. Paralegal Legal Services Used the software for: 2+ years ### "We use this phone system for our entire office" April 15, 2019 5.0 Pros Ease of use is my favorite thing about this software. Cons I don't like that when our internet is out our phone is out. Review Source VR Verified Reviewer Manger of Customer Success/Support Used the software for: 1-2 years ### " used as tool for interoffice communication" June 15, 2018 4.0 Pros it connected to our phones and made it easy to talk and chat with coworkers. Could click on coworker's name just to call them. Cons It seemed like it worked well for the most part. Every now and again it would crash and we wouldn't be able to access our phones or chat. Review Source VR Verified Reviewer Senior Sales Director Telecommunications Used the software for: Less than 6 months ### "A must have for every business" May 7, 2021 5.0 Set up to training to just learning all the features so quickly and effortlessly was huge. I was up and running in 1,2,3. Pros It's an all in one solution. I love I can get my phone calls, VM's messages, etc. all in one place... Cons Nothing, it's amazing how they take so much technology and have it all work seamlessly together. Makes it easy for me to be reached. Review Source Response from 8x8 December 20, 2021 Thank you so much for taking the time to leave us a 5-star review. JM Jim M. Director Of Data Services Used the software for: 2+ years ### "Great solution for telecommuting" January 21, 2018 4.0 Pros Full featured. Great sound quality on laptop mic and speakers. Appears to inbound and outbound parties that you are at your desk. Same phone number with an internet connection. Cons A little on the finicky side. Little things like password/username requirements, and occasionally challenging configuration. Review Source Ryan A. Account Services Executive Used the software for: 1-2 years ### "Light on features and a bit clunky" June 5, 2018 3.0 Pros For the most part, it seems to do the job as intended. It allows me to make/receive business phone calls from my cell phone, receive voicemails, etc. Cons I think the integration between platforms could be improved (i.e. between the phone and the phone app and the PC app). I found the app very difficult to set up, especially things like call forwarding. And I think the app signs you out frequently and unless you go into the app you don't know that, so you think you're signed in and ready to receive calls but you're really signed out. I've missed calls for this reason. Review Source DF Daphne F. Office administrator Legal Services Used the software for: 2+ years ### "Conference calls" November 18, 2019 4.0 Good Pros This feature makes scheduling conference calls easy. Cons The app will not load from time to time. Review Source LJ Lisa J. Manager Used the software for: 2+ years ### "VoIP business solution" July 25, 2018 4.0 Pros Works well for enterprise environments. Many features with low overhead. Easy to navigate menus and easy to manager settings. Cons Can be sketchy when cloud servers go down. Find that support for this product is sometimes difficult. Frequent updates can cause more issues than they fix. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 6-12 months ### "Not Recommended if you want Salesforce Integration" March 21, 2019 1.0 We purchased 8x8 to be used by our sales team and track call activity in Salesforce. The Salesforce plugin never worked well. Some times it logged calls other times it didn't. Technical support was exceptionally unhelpful. They just suggested reinstalling the Salesforce integration again and again. We couldn't cancel fast enough. Pros The basic telephony worked fine. Nothing else to like. Cons The Salesforce integration is a piece of sh\*\*. The admin interface is primitive. Review Source AG Ashley G. Accountant Outsourcing/Offshoring Used the software for: 2+ years ### "Easy and Cheap" April 11, 2018 5.0 Pros The online app is so easy to use, everything that is needed is in one place, fax and call quality are unmatched for the price Cons Sometimes the call centers has issues and don't know how to solve problems that arise, some call center employees don't know how to fix all problems Review Source Similar Products Featured ## Related categories [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.