# Page 9 | 8x8 Work Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is 8x8 Work the right Business Phone Systems solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187525/Virtual-Office/reviews --- 8x8 Work 4.1 (309) [View alternatives](https://www.capterra.com/p/187525/Virtual-Office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of 8x8 Work ## Showing most helpful reviews Showing 201-225 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan S. Account Executive Information Technology and Services Used the software for: Less than 6 months ### "One service instead of many." December 14, 2016 5.0 Key differentiator for me is that it allows unification of service and abilities. I can be just as productive ( maybe more so ) at home or in the field as I am in the office with the 8x8 app! Also, being able to text from my work number has been a big differentiator and a key capability for some of my customers! Pros Allows for easy integration and is device agnostic. Cons Sometimes gets confused on phones after software updates. Review Source MB Manoj B. Team Lead - Recruitment Used the software for: 2+ years ### "Customer experience" April 4, 2018 4.0 Pros Sound quality is excellent Voice message is pretty easy to use and can do auto messages Creating conferences is an excellent feature recorder Cons The UX part of the software is not that eye catching, Need more enhancements Addons- Need more addons to support various platforms Review Source DL David L. Litigation & Technology Specialist Legal Services Used the software for: 6-12 months ### "Great product!" November 18, 2019 5.0 Pros Ease of use and iOS app. Also, the Office 365 add-in works great. Cons Need to download the software to take control and share screen during presentations. Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) The call quality was bad. Review Source CF C. F. CEO Hospital & Health Care Used the software for: 1-2 years ### "Terrible for business" May 30, 2018 1.0 We have used this service for over a year with over 150 users accounts. It has been terrible and unreliable, leadership has been unresponsive to requests to removes our many documented issues. Pros Seemless service, and that is it, but that is only when it works, which is 1 out of 10 times. very buggy. Cons It never works, and I mean never...app's are buggy, clients and customers do not care for s/w download to join a conference, its a large and clunky file. Review Source JM Jacob M. Office Manager Consumer Services Used the software for: 1-2 years ### "Our VOIP Provider" May 16, 2017 4.0 Pros \- Easy to use online interface. - Can make changes to the phone system via web portal - updates deploy immediately. - A lot of good features for the price. Cons \- Terrible customer service; if you have to call, you'll most likely get a support rep from overseas. - The Android app has major problems, it seems every update gets worse not better and they don't seem to really care that it doesn't work properly. Review Source RF Roger F. Owner Management Consulting Used the software for: 2+ years ### "How Virtual Office by 8x8 is helping our business" October 16, 2015 5.0 Pros To start with vendor, we have used 8x8 since 2007 and they have always been helpful in sales and, occasionally, technical support. The product is reliable, performs well and is fairly priced. When we have experienced a problem, it has almost always been our fault and 8x8 has helped fix it promptly. I spend a lot of time in the UK and the Virtual Office by 8x8 helps keep me in touch with our US headquarters and clients in both countries - and saves me a fortune on cell phone charges. I no longer worry about call duration, or if a call is costing more than it is worth to our business. Cons I can't think of a response to this question. Review Source VR Verified Reviewer Customer Success Manager/Solutions Consultant Computer Software Used the software for: Less than 6 months ### "Great for Phone" May 27, 2020 5.0 It's a great platform for streamlining communication between clients and having visibility across multiple platforms. Pros I liked that I didn't really have to set anything up. My voicemails came directly to my email so I could retrieve them and listen to them quickly. This helped a lot when my company went to WFH during the pandemic as I wasn't in the office to receive phone calls. This made it easy to continue to receive them while I was away. Cons I really didn't use the landline phone that much as most clients connected with me over email but didn't have any issues when they did. Again, it was really helpful to be able to use the system remotely when my company had us all working from home. Review Source MZ Meryl Z. Field clinician Hospital & Health Care Used the software for: 6-12 months ### "Very buggy mobile app" June 9, 2017 3.0 Would love for the app to be optimized. Pros Really like the convenience of being able to take my office phone with me where ever I am. Useful in that aspect. Cons The app is very buggy. It goes offline after each call and if you don't restart the app, the next call that comes in will freeze on the screen. I've also noticed that the calls that come through on the app are delayed. The phone will ring twice in the office before my cell phone rings which causes a lot of missed calls if I'm not able to answer right away. Especially if the app doesn't respond quick enough. Review Source DH Daniel H. Business Development and Knowledge Management Coordinator Financial Services Used the software for: Less than 6 months ### "8x8's inability to get our service running" October 6, 2016 2.0 When I signed up for 8x8 my company was in the process of moving all of their employees to one centralized office. As soon as we signed our lease I began signing up for services such as 8x8. Initially, I really liked 8x8. Their reviews were solid, my account manager was friendly and I thought I'd made the right choice. Unfortunately, when it came time to set up all of our phones, I felt mislead. I was told it would take approximately 10 minutes to get each phone up and running. It's been about a month now and our phones still cannot receive incoming calls. 8x8 has diagnosed the problem as an systematic malfunction with our (and all) Gateway router. I am dissatisfied because we had subscribed to 8x8 before we chose our router. If I knew this, we might have purchased a different router. I believe we'll be able to solve this issue once we've picked the IT company we'd like to outsource this to but this problem is going to end up costing countless dollars and man-hours. I feel like it was avoidable. Pros Price, domestic customer service, features. Cons Lack of transparency about their systems limitation. Review Source CA Candace A. Administrative Assistant Financial Services Used the software for: 1-2 years ### "Easy to communicate with my coworkers " January 23, 2019 4.0 Pros I found that this is nice when working in an office setting. Transferring and tracking calls while working in an office at at home has been easy and reliable. I like that the fax, phone, and messaging are all located in a place where I can see the icons and if they need my attention. Cons I wish there way a way for me to take notes in the phone call management screen. Review Source GR Gerlinda R. Rotational Support Airlines/Aviation Used the software for: 6-12 months ### "Great for communication " September 18, 2020 3.0 Get tool and easy to use anywhere you are or need to be. Pros I like it because when I log in it pops up and I don’t have to log in each time. As well I can get access of it on my phone anywhere Cons The update is not the best but it doesn’t lag in call and easy to share screen. Or I have to continue to pair my headset each time I log in is not fun. Review Source LR Larry R. Legal Assistant Law Practice Used the software for: 1-2 years ### "8x8 is a very reliable program to streamline office communication" August 1, 2019 5.0 Pros Like that everything (email, fax, telephone) is accessible from you desktop. Cons We have only been using 8x8 for a little over a year but I can not recall and negative issues. Review Source JH James H. IT Admin Used the software for: 2+ years ### "It's ok, cheap but not the best" July 18, 2017 3.0 Pros It's cheap, really cheap respectively. You get a lot of features for not a whole lot of actual investment. Cons It's software is super out of date, awful to use, and their websites are severely behind the times. Review Source VR Verified Reviewer AE Information Services Used the software for: 1-2 years ### "it's ok" March 13, 2019 3.0 Pros Helpful to use on phone, desktop. they just updated the interface which is better than the previous one. looks nice Cons Bad quality, dropped calls, not intuitive software Review Source BH Bill H. Director of Marketing Management Consulting Used the software for: Less than 6 months ### "Reasonable platform for business phone systems" June 16, 2016 3.5 Pros Virtual Office by 8x8 definitely delivers a lot of value in the product as well as resources outside of the the system alone. This includes an 8x8 academy that teaches basic users all the way to admins how to set up and run the platform so there's never a question. This was a brilliant move on their part as i'm sure it cuts down on all of the smaller businesses like me going to contact their support team for help. Cons I didn't have this system for long because I felt like I was nickel and dimed the whole way through it. While they have every service I would need in a traditional PBX, and at a much cheaper price than a traditional price, I've found other SaaS offer pretty much the same product at a better value for the small team I have. I've noticed a couple of other services I've tried are fairly plug-in-play, meaning quick and easy setup with straightforward prompts to get you going in no time. With a service this large and comprehensive, I don't blame them for this, but it wasn't necessarily a fit for my team's needs. Review Source aT ana T. customer support Real Estate Used the software for: 6-12 months ### "8x8 user " October 20, 2019 4.0 8X8 helps us interact with our customer in a convenient way of improving the business. Pros It is very simple to use, all the functions are understandable. Is an accessible service, you can login from anywhere there is internet. Cons There is a lot of service down time, sometimes it takes a while for the software work again. Review Source BA Barbara A. Recruiter Used the software for: 1-2 years ### "Great for remote workers or individuals that have to make international calls often" April 4, 2018 4.0 Pros Easy to set up and use via computer with wifi. Makes clear international and local calls via wifi, you can also receive calls directly if program is open. Cons If your wifi signal is not strong the calls with drop, have good headphones with a clear microphone. You will only see calls coming in if you have the program open. Review Source Wesley D. Junior Art Director Used the software for: 6-12 months ### "Not very good, hard to use." May 1, 2018 3.0 Cons The call quality is usually pretty bad. Hard to set up. Had a lot of trouble activating. Fine once you get passed all that. Dont really have anything I like about this software. It has always been hard to use and I must use it for my work. Review Source VR Verified Reviewer Marketing Specialist Human Resources Used the software for: 6-12 months ### "Great for team weekly calls! " July 19, 2019 5.0 Pros You can keep your call organized and share your screen. The team can also comment through the chat and ask questions. You can use either a link or app. Cons The connectivity is not the best and we have had troubles sharing our screens once. Review Source KC Kathleen C. Psychiatric Rehabilitation Specialist Consultant Mental Health Care Used the software for: 1-2 years ### "VOIP For Small Businesses" July 16, 2019 4.0 Pros Inexpensive, worked even in offices spread out over an office complex Cons Not as robust as some other VOIP software available Review Source Nathan H. Sales Development Representative Information Technology and Services Used the software for: Less than 6 months ### "High End" December 21, 2016 5.0 Works very well. I use 8x8 on a daily basis for work and it has simplified my job tremendously. The ease of having the app on your phone is fantastic. Pros They built a top of the line app to use. Cons The missed calls that pop up on the app don't go away. Review Source GT Gina T. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Great for working remotely" July 20, 2018 3.0 Pros We were able to all work remotely on some days and 8x8 allowed us to do that. We had ease of access to everyone. Cons We would have a lot of voicemail issues. It was very hard for our office to access individual extensions. It was a very long learning curve with this product. Review Source JP Joel P. Owner Insurance Used the software for: 1-2 years ### "Great Phone System" August 28, 2018 5.0 Pros Easy to set up and Manage. accessible on desktop and mobile devices. I can work remote and answer calls like I'm in the office without using my cell callerID Cons can only be logged in to one mobile device at a time. Can't easily switch from cell to tablet without logging in again. Review Source JW Justin W. Office Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good company, easy to use software" October 31, 2015 4.0 Pros The company is great to work with. I never had an issue getting my sales rep or being put in contact with a tech when I needed one. The product is pretty easy to use and once you get it set up works great. Also, in my 3 years of using it there was never any downtime. Cons The product is coming along with new innovations, but it feels like its way too expensive. There are a lot of great features, but everything costs just that much more to put in place. Also, it worked great with the Netsuite integration. Review Source JS James S. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Value, Beta Product" February 12, 2018 3.0 Customer service is off-shore and usually takes a day or two to solve the issue. However, they have been able to to correct every weird mishap, every time. Pros Our monthly costs have dropped dramatically with VoIP service through 8x8. The sound quality blows analog lines out of the water as well. They run promotions from time to time that give you an easy way to get brand new Polycom Phones at low or no cost. Cons They have transitioned to a new web platform with the X2/X5/X7 plans which gets you a different management portal than Virtual Office Classic. It is still rather buggy which is not something you want in a phone system. Weird error messages will appear, sometimes it takes several times for a feature change to implement. If they are able to improve it, I can see it being an excellent product. Review Source Similar Products Featured