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Pros
He explains the many questions I have and helps me understand processes. I am very excited about using this product, as most of what was done at this facility has been manual.
The SportsPlus app has been a godsend for my organization. It’s ease of use and comprehensive features has made it invaluable.
They have been great to work with. The staff seems to want to truly help the users be successful.
The app feature is a fantastic element to the scheduling platform and what makes it worth while for us.
Cons
It sends duplicate emails of information. This can be frustrating to my parents.
I needed an opt out for our candy sales this year. This caused a lot of trouble for us and we had to create something that was very confusing for folks as they register.
We need the feature that if a PAID PLAYER has registered in the wrong group, you need the function to transfer this entire profile to the destination Group to include the fees that have been paid.
The mobile app is unavailable. This is very disappointing.
Showing Most Helpful
Showing 25 of 35 reviews
"Affordable, Feature-Packed Offering"
Overall: We are entering our 5th year utilizing SportsPlus. Over that time, we've seen features continue to improve and licensing cost remain stable. Most importantly, any time we've had a question or problem, the SportsPlus staff was very quick to response and help us resolve our issue. There may be some sites with a bit more modern interface to navigate, but none that we've found that pack so many features in for an affordable price - which are savings we can pass along to our athletes.
Pros: We run a fairly large non-profit to assist our student athletes obtain their goals. All of our coaches and staff are volunteers and it's important for us to keep participation affordable. SportsPlus offered numerous features out-of-the-box at a very reasonable price.
Cons: Some of the administrative interface navigation can be a bit tricky but has improved over time. There are so many features and offerings within SportsPlus, that it can sometimes take a bit to find what you're looking for. However, with regular usage this is not an issue. We created an internal abridged Coaches Guide to help our staff navigate the features they use the most.
"Great sports management software!"
Overall: They have been responsive and helpful when I have asked for assistance. I do, however, have to wait for responses due to their primary development team being in another country.
Pros: It's full integration and ability to help me manage all our different sports.
Cons: It's app needs so user interface updates. It's not intuitive, and they should continually seek feedback from the parents, players, and team staff to improve it.
"Feedback for the app"
Overall: Good thus far still learning. I would like to get all my things up and running.
Pros: I enjoy all the features thus far I am still learning.
Cons: It sends duplicate emails of information. This can be frustrating to my parents.
"Great sports team tool"
Overall: migrated our entire club site in just a few days with excellent and dedicated support from staff at sports plus. we were able to cancel other services as this tool does it all and does it better
Pros: customer support is incredible! features address all our needs.
Cons: web site changes require some training but customer support always there to help
"Amazing Club Management Software"
Overall: Great product, amazing support and feature rich
Pros: Feature rich, highly responsive support staff
Cons: UI takes getting used to, isn't for the beginner
"Turned out to be a good decision to go with SportsPlus"
Overall: Now everybody in the club uses SportsPlus. SportsPlus saved us a lot of money by giving us a good payment processing rate.
Pros: We have been using SportsPlus for about a year. Other than a few minor issues, overall, it is working well for us. Now all the coaches adopted it, and they use it regularly. The scheduling part works well. The organization schedulers add the schedules, then the team coaches can independently manage them on their own. Also, the team app and mobile app comes for free. Now all the teams are using the mobile app. As an admin, it gives me full control over all the teams.
Cons: Nothing much. Initially, during the first few weeks, we had a few minor issues which were addressed by the support. We need to customize certain email message templates which they are going to provide. I wish there are most templates for the website.
"SPORTSPLUS review"
Overall: I just made the renewal payment. Thank you for keeping updating the app, each time more features and better way to organize my program. Looking forward to another year of membership with Sports plus.
Pros: Easy way to manage, and they keep updating it.
Cons: The management of the tool learning process.
"Sportsplus Review"
Pros: I want to give the highest of compliments to your staff member, [sensitive content hidden] From our first conversation in just wanting general information to all of the calls and assistance in getting me set up with your product, he has been nothing but professional and very helpful. He explains the many questions I have and helps me understand processes. I am very excited about using this product, as most of what was done at this facility has been manual. In the customer service arena, so many negative comments and interactions take place. I want to give positive feedback when applicable. You are fortunate to have [sensitive content hidden] on your team!
Cons: I have not worked long enough to develop or experience to form anything negative .
"Great Team Management Software"
Overall: We went from a paper process to a completely digital process in one off-season, which was very beneficial for our entire organization.
Pros: Great management tool for multiple teams and easy to implement.
Cons: Because the software is so powerful it takes a little time to get used to where everything is located for managing different aspects of your organization. But I do still think it's easy to use.
"SportsPlus review"
Pros: This app is very intresting for me, and have a lot of functions like Field Reservation or Player Registration, try it!
Cons: You need more marketing investment, for more customers, and then software will be more useful.
"First time user"
Pros: Pricing vs all the features SportsPlus has available for my organization.
Cons: I had a difficult time registering family members, but customer support assited me in a matter of minutes.
"City Parks & Rec department review of SportsPlus"
Overall: We use SportsPlus to organize our City Park & Recreation programming from adult and youth sports leagues, classes, camps and events. We did not have an online registration or payment system until SportsPlus, we were using Excel and Outlook to communicate and manage our programs. SportsPlus has allowed us to manage over 2200 athletes, 10 sports leagues some in both youth and adult (football, soccer, basketball, volleyball, softball, baseball, lacrosse, dodge-ball, corn-hole and pickle-ball), 40 summer camps, and over 40 classes with 3 different administrators not to mention about 200 coaches and volunteers. SportsPlus has made all the above possible with only 2 full time employees because of what this program can do.
Pros: SportsPlus offers it's entire programming at a good cost, it does not nickle and dime you to death with having to purchase modules. It does everything that a sports program should do like take online registration and payment, organize staff, athletes, teams, games, practices and events. Then if offers more like reminders to parents, coaches and referees of games or practices and up coming events, the system even offers athlete fitness levels and parents able to volunteer for game snacks or car pooling and if you don't need that feature, you can turn them on or off with a button. The programmers are always willing to help and improve the system they get a 5 star rating for customer service. SportsPlus also have an app which allows parents and coaches information right on the field, I even make my coaches use the mobile app to give the referees the roster prior to games so no more "I forgot the roster at home" and the system can be locked down to where only admin can add players to teams, there is even a player card section. They added a section for me to assign referees to games, they even made it to where my referees get reminder emails with the parents and coaches for games. It is the only program you need. They know that people are navigating toward mobile devices and apps they have been working on improving their app to stay ahead of the curve, the parents can view all their kids schedules (even subscribe to their SportsPlus calendar all their kids schedules in 1 place)
Cons: Just like every sports application program it took some time to get familiar with, it was not easy, but the programmers made huge improvements to the system over the last year and a half to make things easier. Even with the extra time it took to get familiar with SportsPlus, once you have it down it was worth the time you save by only having to use the 1 program for everything.
"Year end review"
Overall: It was good once I learned the program, but it took time. Something helpful would be more videos on the features of the program to walk us through how to most effectively design a baseball program.
Pros: The ability to register many different age groups and teams. The way it processes payments is fantastic.
Cons: Special features in the registration process. I needed an opt out for our candy sales this year. This caused a lot of trouble for us and we had to create something that was very confusing for folks as they register. It would have been nice to have a clickable button to opt in or opt of out our candy sale and have the check out price reflect that. I also wish that parents could register on the site then register their kids for a program once they were logged in. I would very much like a phone conversation about these two things.
"Sports Plus - Incredible Value and Easy to Use"
Overall: We’ve had a great experience. App is user friendly.
Pros: We are a baseball organization and I enter 75 or more teams a season. Uploading game schedules is easy. This is user friendly for all our players and families to find their game schedules and standings.
Cons: I wish it was easier to add scores in on an iPhone. When I go into schedules and updates scores from my phone, the list or games doesn’t show the teams. You have to click to see which teams. I’m sure it has to do with too much info on screen for an iPhone. Often if I am adding one score I have to click on several score buttons to find the right team to enter. Minor thing. I just like to enter as they come in instead of doing it once.
"Senior League"
Overall: Sports Plus team works aggressively to resolve issues when they are identified and is very open to enhancements to the overall program that lend itself to help make a better product.
Pros: The reason we decided to switch to Sports Plus was, it was the one software that offered complete management of our league, from people to schedules and asset management. It also allowed us to tie in a robust Website into all the other functions the software allows.
Cons: Took a little time to adjust to a new way of doing things and the fact that the software target users were parents and kids, where we are all senior citizens with in some cases little to no computer understanding.
"Great software. Backbone of my organization "
Overall: The SportsPlus app has been a godsend for my organization. It’s ease of use and comprehensive features has made it invaluable.
Pros: I love the ease of use and the customer servise
Cons: It was slightly intimidating at first glance.
"Movement of PAID Accounts"
Pros: The Calendar schedule the registration of players that get imported to the correct teams
Cons: We need the feature that if a PAID PLAYER has registered in the wrong group, you need the function to transfer this entire profile to the destination Group to include the fees that have been paid. You allow it for a user that has not paid to be transferd. Also When you move that account it removes itself completely from the source team and appears in the destination team ( A COMEPLETE TRANSFER OF RECORDS ) Need this option ASAP. SportsConnect allowed for thiss.
Vendor Response
"All about Sports"
Overall: The software program has served our association well. The app connects all of our members to their account and personalizes their experience. The software developers at SportsPlus have provided great support along the way and tailored features to suit our needs better.
Pros: SportsPlus is easy to use and suits our organization well. The app is great for teams, coaches, players, administrators.
Cons: The transition from one season to the next may be easier to accomplish.
"Better Customer Support"
Overall: I like teh product but with better customer support the product would get 4s and 5s.
Pros: The software is great! Easy to use for the most part.
Cons: Customer support has been very difficult. The same agent helps every time when he is available. Support is unavailable to help per issue so you have to schedule live tutorials. Customer service never calls you back!!
"Sports App that is Easy to Use and Manage"
Overall: This app has made it simple and easy to communicate and schedule all information for our parents and players. It is very helpful to have all of the organizations information in one place. The mobile app continues to improve making it simple to have information on the go.
Pros: All of my team scheduling can be done in one place and I can see the entire organization's schedule . This helps with communication and tracking attendance for practice and games. I can easily move players from one team to the other with the click of a button.
Cons: The inability to set new default settings. No process to delete old information.
"SportsPlus "
Pros: The customer service is great. They get right back to you. They are very good at taking your suggestions to make your experience with the software positive.
Cons: Can be hard to find how to change a option. But customer service responds quickly yo help you.
"Good Service"
Overall: Good software
Pros: Easy to use and fast and convenient. Import of schedule works great
Cons: Playofff Brackets can’t make changes once games at set.
" SportsPlus Review"
Pros: The software is comprehensive and has diverse features
Cons: The software has a difficult learning curve
Vendor Response
"Great All round software for Sports Clubs"
Overall: Very proactive and prompt in responses.
Pros: All key functions are available to manage registrations, players, games for coaches and players. Designed for sports clubs, academies for managing self registrations, games etc
Cons: The app could be more robust and easier to use with more functionality for players and parents. It would be great if the emailing function could be enhanced to lever the CRM aspect of the database further. Connection to banks for payments would be an advantage
"Missing Mobile App?"
Pros: I'm just trying to let you all know I am unable to download the mobile app. Is it unavailable? This would have been nice to know before I spent the money on a year's subscription.
Cons: The mobile app is unavailable. This is very disappointing.
Vendor Response