--- title: "Tiledesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tiledesk Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/187541/Tiledesk/" page_type: "product" language: "en" --- # Tiledesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tiledesk ## What is Tiledesk? Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted. It includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger. Tiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs. ## What is Tiledesk used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 154 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price €49 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Conversational AI Platform / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tiledesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://tiledesk.com/&name=Tiledesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tiledesk 4.6 (154) VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price €49 Per Feature, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (154) Ease Of Use 4.7 (73) Value For Money 4.6 (126) Value For Money 4.4 (58) Customer Service 4.4 (132) Customer Service 4.7 (52) ## Tiledesk alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (705)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (389)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [View all alternatives](https://www.capterra.com/p/187541/Tiledesk/alternatives/) ## FAQs about Tiledesk Overview ### What problems does Tiledesk solve? Tiledesk solves slow response times, repetitive support tickets, and fragmented customer conversations by combining AI chatbots, live chat, and messaging channels like WhatsApp and Facebook in one workflow. Customer support, sales, and marketing teams benefit most, especially when they need quick handoffs to agents, lead capture, and CRM-connected customer data. Answer based on 120 reviews Overview ### Which roles and teams benefit most from Tiledesk? Tiledesk is most used by software developers, engineering teams, and technical leaders who need to build, customize, and manage chat automation and customer messaging workflows. CEOs, owners, and directors use it to improve customer support efficiency, while managers and analysts track conversations, streamline service processes, and monitor team responsiveness. Answer based on 154 reviews Overview ### What company size and industries is Tiledesk built for? Tiledesk is built for small businesses first, with 57% of reviewers, and most commonly used in Information Technology and Services at 18%. It also serves the mid-market and enterprises described by the vendor, with 22% midsize and 21% enterprise reviewers, plus Computer Software at 15% and Management Consulting at 5%. Answer based on 154 reviews Features and Usability ### What are the key features of Tiledesk? Tiledesk includes core live chat and chatbot features, with automated responses, human handover, and real-time notifications for customer support. Differentiators include open-source deployment, code-free chatbot building, customizable chat widgets and workflows, plus multi-channel integrations for WhatsApp, Telegram, Facebook, and CRM systems through its API. Answer based on 91 reviews Pricing ### How much does it cost and what fees or limitations are included? Tiledesk starts at €49/month per feature for the Starter plan, with a 14-day free trial. Starter includes one user, 800 conversations, five AI Agents, and five knowledge bases; Pro costs 149/month per feature for three users and 3,000 conversations. Reviewers often call it cost-effective, though some want lower-priced tiers. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does Tiledesk integrate with? Tiledesk integrates with 16 third-party tools and platforms, with reviewer-confirmed connections to Telegram, Dialogflow, and Rasa. Its catalog also includes WhatsApp API, Messenger, Twilio, HubSpot CRM, Shopify, and WordPress, spanning messaging, chatbot development, CRM, ecommerce, and website publishing. Answer based on 40 reviews Getting Started and Support ### How easy is it to onboard and train a team on Tiledesk? Tiledesk is relatively quick to onboard for agents and developers, with live online sessions, webinars, videos, and documentation supporting adoption. Reviewers say nontechnical users can need initial guidance, especially with advanced features and setup. Admins and teams handling integrations, customization, or conversational design typically need more time to get fully comfortable. Answer based on 13 reviews Getting Started and Support ### What customer support options does Tiledesk offer, and how do users rate the experience? Tiledesk offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as timely, helpful, and available when issues arise, especially during setup. Some report slower responses, unresolved technical installation problems, and a need for more specialized assistance in complex deployments. Answer based on 71 reviews User interface ### Is Tiledesk easy to use and navigate? Tiledesk offers an interface that feels easy to learn and practical for daily customer support work. Many support teams and small businesses find the dashboard clear, with chat, tickets, and chatbot tools easy to access, though some users mention clunky flows, slower performance at higher volume, and a short learning curve. Answer based on 28 reviews ## Who uses Tiledesk? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Tiledesk includes all three features that reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep teams updated as customer messages come in, allowing teams to deliver more timely and consistent support. Chat/Messaging 4.8 (18) 55.56% of 18 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.6 (37) 43.24% of 37 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.4 (31) 41.94% of 31 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.2 (57) 45.61% of 57 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.5 (61) 37.70% of 61 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Live Chat 4.6 (57) 50.88% of 57 reviewers that rated this feature as important or highly important Ability to chat online in real time Tiledesk 103 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Developers: For the intention to be used by developers - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Geotargeting: Geographic location of visitors determines behavior of the software - Group Messaging: Group messaging lets multiple people carry on a group conversation - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (154) 4.4 Based on 154 reviews ## Pricing Value for money 4.6 (126) Free Trial [View pricing plan details](https://www.capterra.com/p/187541/Tiledesk/pricing/) Starter €49.00 Per Feature,Per Month It includes: - Telegram integration - OpenAI integration - Make and n8n integrations - AI Reply Assistant - AI to Human handover - Live Chat - Notifications - CRM - Conversation history - User ratings - Webhooks - Team inbox - Private notes - Working hours - Canned responses - Mobile apps for iOS and Android - Basic widget customization - Multilanguage support - Widget visibility options Pro €149.00 Per Feature,Per Month It includes: - Telegram integration - OpenAI integration - Make and n8n integrations - AI Reply Assistant - AI to Human handover - Live Chat - Notifications - CRM - Conversation history - User ratings - Webhooks - Team inbox - Private notes - Working hours - Canned responses - Mobile apps for iOS and Android - Basic widget customization - Multilanguage support - Widget visibility options - WhatsApp Business integration - Facebook Messenger integration - HubSpot integration - Customer.io integration - Brevo integration - Qapla’ integration - Unlimited groups - Unlimited departments - Advanced analytics - Data export Enterprise Quote available on request It includes: - Telegram integration - OpenAI integration - Make and n8n integrations - AI Reply Assistant - AI to Human handover - Live Chat - Conversation history - Notifications - User ratings - Team inbox - Private notes - Basic widget customization - WhatsApp Business integration - Multilanguage support - Widget visibility options - Facebook Messenger integration - HubSpot integration - Customer.io integration - Brevo integration - Qapla’ integration - Unlimited groups - Unlimited departments - Advanced analytics - Data export - SMS integration - Voice integration - Email ticketing - IP filtering - Activities log - Bring your own AI - SMTP settings - Smart assignment - Ban visitors - Widget unbranding - Email templates customization - Self-hosting or private cloud deployment options Value for money 4.6 (126) 4.6 Based on 126 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Brevo](https://www.capterra.com/p/132996/brevo/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (132) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (132) 4.4 Based on 132 reviews ## User reviews Overall rating 4.6 Based on 154 reviews Filter by rating 5(94) 4(55) 3(3) 2(1) 1(1) Mentioned topic Sorted by most recent NZ Nelson Z. Chief Data Officer Information Technology and Services ### "A Fast, Flexible, and Reliable Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 Our overall experience with Tiledesk has been very positive. The platform fully aligned with our architecture strategy to deliver an end-to-end solution, and adoption was very fast thanks to its low complexity. A single subscription allowed us to implement multiple agents for different purposes. In addition, we successfully integrated Tiledesk with our CRM, which created great value for the company by automating interactions and centralizing customer data efficiently. . Finally, the SLAs provided by Tiledesk met our expectations, giving us confidence in the reliability of the service. Pros What I liked the most about Tiledesk was how easy it is to use APIs and integrate with other LLMs. I also really appreciated how intuitive it is to manage the entire knowledge base connected to the agents. The learning curve was extremely fast, which allowed us to start generating value right away. Cons While we didn’t face significant downsides, new users without technical knowledge may need some initial guidance to fully understand all the features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VM Valentino M. Developer Information Technology and Services ### "Excellent chatbot with ai functionalities " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2025 I enjoy using tiledesk for my clients. Good chatbot for frequently asked question that can be automatized Pros Easy to implement, easy to set up flows and chatbots Cons Nothing. Everything is good also the support from the tiledesk team Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CR Chiara R. Art Director Arts and Crafts ### "Drag and Drop platform to build AI Agent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2025 Pros Automating customer inquiries and product recommendations. Cons Everything has been nice and clean so far, and the support team has been timely and helpful Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Maurizio B. Product Owner Telecommunications ### "Good experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 8, 2025 It is globally very positive,epsecially the learning curve is really short. Pros Easiness of the application Updates frequency Cons absence of an admin UI to control and manage the different tenants Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Matteo S. CEO Consumer Electronics ### "Ottimo software di live chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 30, 2024 Questa è la mia prima recensione con Capterra. Le mie opinioni le trovate nella sezione Pro/Contro. Questa è solo una sezione di conclusioni: Sono una start-up, sicuramente con i loro difetti, ma i pregi sono molto di più: con Tiledesk sono libero di creare senza troppi paletti, certo ci sono un po’ di bug, ma in quei casi il team di Tiledesk può aiutare. Pros \- Il contatto con il team - L’integrazione con l’AI. - La libertà che ti lascia nel realizzare quello che vuoi, senza vincoli, problemi o lock-in - La semplicità di utilizzo della piattaforma Cons \- L’integrazione con le e-mail. Purtroppo ad oggi non è funzionante l’integrazione con le e-mail - a volte la piattaforma può risultare un po’ buggata, perché a volte lanciano novità probabilmente prima di testarle totalmente, ma nell’insieme si tratta di poco e considerando che hanno anche piani che non costano troppo non è male. - Non hanno una knowledge base integrata Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) La piattaforma è sincrona, io volevo qualcosa di asincrono. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Sofia B. Marketing Specialist Computer Software ### "Never going back" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 30, 2024 My overall experience is pretty positive, I've never had problems and even when I struggled with the set-up, the customer care not only guided my buy suggested me new ways to do what I wanted, more efficiently Pros I'm using the tool in its simplest mode but I can see all the capabilities and strengths of a tool that grows with your business. Cons There's nothing I didn't like. Something I would suggest is to get a demo to explore all the features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Irsyad Nurwidianto B. Software Engineer Intern Information Technology and Services ### "Tiledesk’s Capabilities: Simply Amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 29, 2024 I have tried to find a proof of concept of Tiledesk for my company I'm working, it made me explore the whole Tiledesk application. All of the feature is easy to use and very straightforward. I love how the dashboard is very well designed so it does not make any confusion. The documentation is quite clear, providing for anyone looking to use Tiledesk quickly. However, it could be improved in offering more examples or use cases for advanced functionalities. Tiledesk open architecture and APIs also allows me to easily connect Tiledesk with my company CRMs and it works very smoothly. Pros I like the whole idea of the business model. Tiledesk helps you to automate and to eliminate inefficiency on handling customer supports or even marketing. I love how the dashboard gives you ease of use on how to make the agents, or how to match the automation on your company workflow. Making AI agents learning curves is not as steep as one might think, thanks to Tiledesk’s intuitive interface and supportive resources. I personally love how Tiledesk still give you flexibility on integrating with external third party application, for example your own web application that can be easily plugged into Tiledesk. This level of customization gives the way for scalable growth. Cons I think for enterprise use cases, Tiledesk could offer more specialized features and dedicated support especially valuable considering it already provides a free trial for all functionalities, allowing companies to thoroughly test the platform before committing. I had difficulties on trying all the features even though we've contacted the Tiledesk team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Abi P. Head of Content Marketing and Advertising ### "The WhatsApp marketing platform we love the most" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2024 With Tiledesk chatbots, we enable our customers to reach us via WhatsApp for instant support. We also share our promotions there, as the open rates of messages exceed 90% Pros Thanks to Tiledesk, we’re able to engage with our customers on WhatsApp. This not only accelerates our sales cycle by 7x, but also cultivates lasting relationships with our customers. Cons I’ve requested video support for WhatsApp from the team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Ingegnere Mechanical or Industrial Engineering ### "Best chatbot for your bussines!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 I use Tiledesk on my site for conversations with visitors, real-time chat and scheduling appointments. Pros Tiledesk Chatbot is a game-changer! Exceptionally efficient and customizable, it has transformed our customer support, providing 24/7 assistance and invaluable data insights. High praise for this fantastic tool! Cons Nothing. Furthermore, now with the new designer it is also very convenient to program chatbots Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VN Vitor N. Student Sports ### "Review Tiledesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 25, 2023 Pros This product is great in the way we can communicate Cons Maybe the product could be faster but in overall its great Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/187541/Tiledesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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