# Tiledesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Tiledesk Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/187541/Tiledesk/pricing --- # Tiledesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tiledesk ## What is Tiledesk? Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted. It includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger. Tiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs. ## What is Tiledesk used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 154 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price €49 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tiledesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://tiledesk.com/&name=Tiledesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tiledesk 4.6 (154) VS. [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price €49 Per Feature, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (154) Ease Of Use 4.4 (73) Value For Money 4.6 (126) Value For Money 4.0 (58) Customer Service 4.4 (132) Customer Service 4.3 (52) ## Tiledesk alternatives [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Highest Rated [4.8 (5)](https://www.capterra.com/p/10031687/Text-App/#reviews) Starting price $25.00 Per User, Per Month [4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [View all alternatives](https://www.capterra.com/p/187541/Tiledesk/alternatives/) ## Who uses Tiledesk? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Transcripts/Chat History 4.5 (61) 37.70% of 61 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Live Chat 4.6 (57) 50.88% of 57 reviewers that rated this feature as important or highly important Ability to chat online in real time Mobile Access 4.2 (57) 45.61% of 57 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Reporting/Analytics 4.4 (49) 44.90% of 49 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Support Ticket Management 4.3 (44) 43.18% of 44 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Customizable Branding 4.2 (41) 36.59% of 41 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Tiledesk 103 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more For the intention to be used by developers Caters to sales teams Used as a promotional or demonstration tool in sales and marketing presentations Geographic location of visitors determines behavior of the software Group messaging lets multiple people carry on a group conversation Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available Send personal messages to clients or attendees A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Define, track, and/or automate sales activities and sales processes Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (154) 4.4 Based on 154 reviews ## Pricing Value for money 4.6 (126) Free Trial Starter €49.00 Per Feature,Per Month It includes: - Telegram integration - OpenAI integration - Make and n8n integrations - AI Reply Assistant - AI to Human handover - Live Chat - Notifications - CRM - Conversation history - User ratings - Webhooks - Team inbox - Private notes - Working hours - Canned responses - Mobile apps for iOS and Android - Basic widget customization - Multilanguage support - Widget visibility options Pro €149.00 Per Feature,Per Month It includes: - Telegram integration - OpenAI integration - Make and n8n integrations - AI Reply Assistant - AI to Human handover - Live Chat - Notifications - CRM - Conversation history - User ratings - Webhooks - Team inbox - Private notes - Working hours - Canned responses - Mobile apps for iOS and Android - Basic widget customization - Multilanguage support - Widget visibility options - WhatsApp Business integration - Facebook Messenger integration - HubSpot integration - Customer.io integration - Brevo integration - Qapla’ integration - Unlimited groups - Unlimited departments - Advanced analytics - Data export Value for money 4.6 (126) 4.6 Based on 126 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Brevo](https://www.capterra.com/p/132996/brevo/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (132) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (132) 4.4 Based on 132 reviews ## User reviews Overall rating 4.6 Based on 154 reviews Filter by rating 5(94) 4(55) 3(3) 2(1) 1(1) Mentioned topic Sorted by most recent NZ Nelson Z. Chief Data Officer Information Technology and Services ### "A Fast, Flexible, and Reliable Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 Our overall experience with Tiledesk has been very positive. The platform fully aligned with our architecture strategy to deliver an end-to-end solution, and adoption was very fast thanks to its low complexity. A single subscription allowed us to implement multiple agents for different purposes. In addition, we successfully integrated Tiledesk with our CRM, which created great value for the company by automating interactions and centralizing customer data efficiently. . Finally, the SLAs provided by Tiledesk met our expectations, giving us confidence in the reliability of the service. Pros What I liked the most about Tiledesk was how easy it is to use APIs and integrate with other LLMs. I also really appreciated how intuitive it is to manage the entire knowledge base connected to the agents. The learning curve was extremely fast, which allowed us to start generating value right away. Cons While we didn’t face significant downsides, new users without technical knowledge may need some initial guidance to fully understand all the features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VM Valentino M. Developer Information Technology and Services ### "Excellent chatbot with ai functionalities " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2025 I enjoy using tiledesk for my clients. Good chatbot for frequently asked question that can be automatized Pros Easy to implement, easy to set up flows and chatbots Cons Nothing. Everything is good also the support from the tiledesk team Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Chiara R. Art Director Arts and Crafts ### "Drag and Drop platform to build AI Agent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2025 Pros Automating customer inquiries and product recommendations. Cons Everything has been nice and clean so far, and the support team has been timely and helpful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Maurizio B. Product Owner Telecommunications ### "Good experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 8, 2025 It is globally very positive,epsecially the learning curve is really short. Pros Easiness of the application Updates frequency Cons absence of an admin UI to control and manage the different tenants Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Matteo S. CEO Consumer Electronics ### "Ottimo software di live chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 30, 2024 Questa è la mia prima recensione con Capterra. Le mie opinioni le trovate nella sezione Pro/Contro. Questa è solo una sezione di conclusioni: Sono una start-up, sicuramente con i loro difetti, ma i pregi sono molto di più: con Tiledesk sono libero di creare senza troppi paletti, certo ci sono un po’ di bug, ma in quei casi il team di Tiledesk può aiutare. Pros \- Il contatto con il team - L’integrazione con l’AI. - La libertà che ti lascia nel realizzare quello che vuoi, senza vincoli, problemi o lock-in - La semplicità di utilizzo della piattaforma Cons \- L’integrazione con le e-mail. Purtroppo ad oggi non è funzionante l’integrazione con le e-mail - a volte la piattaforma può risultare un po’ buggata, perché a volte lanciano novità probabilmente prima di testarle totalmente, ma nell’insieme si tratta di poco e considerando che hanno anche piani che non costano troppo non è male. - Non hanno una knowledge base integrata Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) La piattaforma è sincrona, io volevo qualcosa di asincrono. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Sofia B. Marketing Specialist Computer Software ### "Never going back" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 30, 2024 My overall experience is pretty positive, I've never had problems and even when I struggled with the set-up, the customer care not only guided my buy suggested me new ways to do what I wanted, more efficiently Pros I'm using the tool in its simplest mode but I can see all the capabilities and strengths of a tool that grows with your business. Cons There's nothing I didn't like. Something I would suggest is to get a demo to explore all the features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Irsyad Nurwidianto B. Software Engineer Intern Information Technology and Services ### "Tiledesk’s Capabilities: Simply Amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 29, 2024 I have tried to find a proof of concept of Tiledesk for my company I'm working, it made me explore the whole Tiledesk application. All of the feature is easy to use and very straightforward. I love how the dashboard is very well designed so it does not make any confusion. The documentation is quite clear, providing for anyone looking to use Tiledesk quickly. However, it could be improved in offering more examples or use cases for advanced functionalities. Tiledesk open architecture and APIs also allows me to easily connect Tiledesk with my company CRMs and it works very smoothly. Pros I like the whole idea of the business model. Tiledesk helps you to automate and to eliminate inefficiency on handling customer supports or even marketing. I love how the dashboard gives you ease of use on how to make the agents, or how to match the automation on your company workflow. Making AI agents learning curves is not as steep as one might think, thanks to Tiledesk’s intuitive interface and supportive resources. I personally love how Tiledesk still give you flexibility on integrating with external third party application, for example your own web application that can be easily plugged into Tiledesk. This level of customization gives the way for scalable growth. Cons I think for enterprise use cases, Tiledesk could offer more specialized features and dedicated support especially valuable considering it already provides a free trial for all functionalities, allowing companies to thoroughly test the platform before committing. I had difficulties on trying all the features even though we've contacted the Tiledesk team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Abi P. Head of Content Marketing and Advertising ### "The WhatsApp marketing platform we love the most" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2024 With Tiledesk chatbots, we enable our customers to reach us via WhatsApp for instant support. We also share our promotions there, as the open rates of messages exceed 90% Pros Thanks to Tiledesk, we’re able to engage with our customers on WhatsApp. This not only accelerates our sales cycle by 7x, but also cultivates lasting relationships with our customers. Cons I’ve requested video support for WhatsApp from the team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Ingegnere Mechanical or Industrial Engineering ### "Best chatbot for your bussines!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 I use Tiledesk on my site for conversations with visitors, real-time chat and scheduling appointments. Pros Tiledesk Chatbot is a game-changer! Exceptionally efficient and customizable, it has transformed our customer support, providing 24/7 assistance and invaluable data insights. High praise for this fantastic tool! Cons Nothing. Furthermore, now with the new designer it is also very convenient to program chatbots Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VN Vitor N. Student Sports ### "Review Tiledesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 25, 2023 Pros This product is great in the way we can communicate Cons Maybe the product could be faster but in overall its great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/187541/Tiledesk/reviews/) Popular comparisons [Tidio vs Tiledesk](https://www.capterra.com/compare/144040-187541/Tidio-Chat-vs-Tiledesk)[ChatGPT vs Tiledesk](https://www.capterra.com/compare/187541-10009334/Tiledesk-vs-ChatGPT)[Wati vs Tiledesk](https://www.capterra.com/compare/187541-204314/Tiledesk-vs-WATI)[Intercom vs Tiledesk](https://www.capterra.com/compare/134347-187541/Intercom-vs-Tiledesk) [LiveAgent vs Tiledesk](https://www.capterra.com/compare/102188-187541/LiveAgent-vs-Tiledesk)[Freshchat vs Tiledesk](https://www.capterra.com/compare/158117-187541/Freshchat-vs-Tiledesk)[Gladly vs Tiledesk](https://www.capterra.com/compare/156723-187541/Gladly-vs-Tiledesk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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