--- title: "Tiledesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tiledesk the right AI Agents for Customer Support solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/187541/Tiledesk/reviews/" page_type: "reviews" language: "en" --- Tiledesk 4.6 (154) [View alternatives](https://www.capterra.com/p/187541/Tiledesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Tiledesk Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews NZ Nelson Z Chief Data OfficerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “In addition, we successfully integrated Tiledesk with our CRM, which created great value for the company by automating interactions and centralizing customer data efficiently. .“ September 10, 2025 Irsyad Nurwidianto B Software Engineer InternInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I had difficulties on trying all the features even though we've contacted the Tiledesk team.“ December 29, 2024 Irsyad Nurwidianto B Software Engineer InternInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Tiledesk helps you to automate and to eliminate inefficiency on handling customer supports or even marketing.“ December 29, 2024 GM Geeti M Doctoral studentManagement Consulting, 501 - 1,000 employeesUsed the software for: Less than 6 months. “On the other hand, the most disliked feature of Tiledesk is that it does not have a ticketing system, which can be useful for tracking and managing customer requests.“ March 8, 2023 Irsyad Nurwidianto B Software Engineer InternInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Making AI agents learning curves is not as steep as one might think, thanks to Tiledesk’s intuitive interface and supportive resources.“ December 29, 2024 KJ Kristian J DeveloperEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “Tiledesk does not integrate with some other chat platforms, which limits the ability to reach all of our customers.“ April 16, 2023 NZ Nelson Z Chief Data OfficerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The platform fully aligned with our architecture strategy to deliver an end-to-end solution, and adoption was very fast thanks to its low complexity.“ September 10, 2025 Carmelo S Chat ModeratorPublic Relations and Communications, 201 - 500 employeesUsed the software for: I used a free trial. “the layout isn't customizable and this may cause some issues for whose that haven't a really good eyesight , especially at night“ January 13, 2023 ## Showing most helpful reviews Showing 1-25 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alejandro D. App Developer Automotive Used the software for: 6-12 months ### "A system of communication with customers directly" November 29, 2022 5.0 My problem was to communicate with my clients during business hours in a more dynamic way, since at the beginning I only had email through the app, and this is much slower for a quick help process for clients, in addition to the help provided by the Bot is super important, it allows me to only focus on the complicated problems that the bot can't solve. Pros In our project, the most important thing was to have an online chat that had a Bot that we could train to answer basic questions, since many questions were very repetitive, and this helped us a lot to focus on the most important thing, which was programming.The initial process was really simple, of course in my case with years of programming experience it wasn't a problem, but I'm sure an average user wouldn't have any problem getting started.The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple Cons One of the biggest problems is the lack of a good application for Android and iOS that allows you to respond in a good way to all the chats that are assigned to you.The current app is very basic and reliably lacks push notifications, and that's why I'm inclined to generate my own solution with WebHooks and a group on Telegram. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Tiledesk Our business at the beginning did not have much capital, and the basic functions of the free plan are essential for what we need, thanks to the fact that we are developers, we were able to supply the missing things. Review Source Ahmed A. Founder, Biomedical Engineer & Data Scientist Information Technology and Services Used the software for: 6-12 months ### "Streamlining Your Support Operations with Tiledesk" January 18, 2023 4.0 Tiledesk is a powerful customer support platform that can help any business to improve customer support operations and increase efficiency, which can have a positive impact on the business, with ticket management system, real-time notifications, reporting and analytics capabilities, live chat, chatbot, multi-channel communication, knowledge base management, email management, activity tracking, CRM, performance metrics, customizable fields, third-party integrations, API, social media integration, customizable branding, Surveys & Feedback, activity dashboard, and customer history, are some of the features that can help businesses to improve customer support operations and increase efficiency. Pros \- Comprehensive ticket management system.- Real-time notifications.- Chatbot capabilities.- Robust analytics and reporting capabilities.- Multi-channel communication.- Knowledge base management.- Third-party integrations.- API and REST API. Cons \- Limited customization options.- Limited Third-party integration. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Tiledesk \- Tiledesk offer a list of features & functionality that is not available in many alternatives.- Tiledesk have a more competitive pricing structure compared to the other alternatives.- Tiledesk have a better UI & ease of use compared to the other alternatives. Review Source AB Adelle B. Supervising Solicitor Law Practice Used the software for: Less than 6 months ### "My experience hasnt been great" August 31, 2023 2.0 overall, i miss the programme we had before which was clearer, easier to navigate, easier to download documents from Pros the autobot feature Cons its really clunky, and difficult to navigateunclearDifficult to access documents that clients send to us Switched from [Bird](https://www.capterra.com/p/160795/Bird/) operations made decision Review Source VR Verified Reviewer President Sporting Goods Used the software for: Less than 6 months ### "Open-source CX with a future" March 11, 2023 4.0 Tiledesk is great to get going and I was able to get it to 90% of expectation in a very short amount of time. The pricing is extremely competitive and the open-source license is a panacea for commitmentphobes. Pros Tiledesk was incredibly easy to get up and running and all of the features just worked. It is also extremely cost effective, and the open-source aspect of the licensing makes it possible to effect change if one is motivated enough. Cons There are a handful of visual/UI flows that feel somewhat cumbersome. Unsure if that is an issue of refinement, or if that is by design. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing Tiledesk For the stage of my operation, the pricing and the ease of implementation were key. Review Source Andrew S. DevOps engineer Information Technology and Services Used the software for: Less than 6 months ### "Friendly Intuitive Chat Platform" April 12, 2023 5.0 Overall, I had a positive experience with Tiledesk. It is a powerful customer service platform that is easy to use and affordable. I would recommend it to businesses of all sizes. It has everything needed for live chat deployments and scale. Pros I'm always on the lookout for tools that provide robust functionality in an intuitive interface. Tiledesk hits that sweet spot, offering a full set of live chat features with an easy to use design.Pros: What I appreciated most about Tiledesk was the breadth of capabilities. It includes chat, cobrowsing, agent routing, canned responses, visitor monitoring and more. Despite the depth of features, the interface remains clean and simple to navigate. Cons If I had to point out a downside, I'd note that: Some of the advanced features may have a learning curve for new users. Some of Tiledesk's most powerful features are only available in the paid plans. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Tiledesk I chose Tiledesk simply because it was the most affordable option that offered the combination of features I needed. Review Source Peter X. Co-Founder Internet Used the software for: Less than 6 months ### "The best open source live chat, especially with its bot replies" July 11, 2022 5.0 Pros We switched to Tiledesk from Drift, and are not looking back! Tiledesk is more lightweight (better for pagespeed), far, far less expensive, with way better chatbot support. Cons Some of the API docs were slightly out of date when we last checked it, but overall, have minimal complaints. Reason for choosing Tiledesk We also specifically were looking for an open source solution, so narrowed it down to Chatwoot, Chaskiq, and Tiledesk. Chatwoot had worse bot support -- they only supported chatbots using Rasa and Google Dialogflow, which would be another platform (more complexity) and another cost to absorb. Chaskiq is a much smaller company with less of a track record, so we weren't sure about support and viability. But really, Chatwoot's chat bots (and built-in natural language processing/NLP) was amazing and really put it above the alternatives in our evaluation Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Drift's simply far too expensive for the value that they provide: their pricing really starts at over $1,000 per year, which was too much for a small startup. Review Source Cynthia N. Software Entrepreneur Information Technology and Services Used the software for: Less than 6 months ### "A good and affordable messaging software" March 19, 2023 4.0 I really do like the software. It saves a lot of time in attending to customers because of it's automated chatbot feature. I will recommend this messaging tool to any business. Pros It has a user-friendly interface and can be intergrated into multiple channels. It's customization option is really beneficial to my business and customer needs. Cons It could be updated with multiple language support for wide use. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Tiledesk Was recommended by a colleague and decided to try it and it worked for me. Review Source NZ Nelson Z. Chief Data Officer Information Technology and Services Used the software for: 6-12 months ### "A Fast, Flexible, and Reliable Platform" September 10, 2025 5.0 Our overall experience with Tiledesk has been very positive. The platform fully aligned with our architecture strategy to deliver an end-to-end solution, and adoption was very fast thanks to its low complexity. A single subscription allowed us to implement multiple agents for different purposes. In addition, we successfully integrated Tiledesk with our CRM, which created great value for the company by automating interactions and centralizing customer data efficiently. . Finally, the SLAs provided by Tiledesk met our expectations, giving us confidence in the reliability of the service. Pros What I liked the most about Tiledesk was how easy it is to use APIs and integrate with other LLMs. I also really appreciated how intuitive it is to manage the entire knowledge base connected to the agents. The learning curve was extremely fast, which allowed us to start generating value right away. Cons While we didn’t face significant downsides, new users without technical knowledge may need some initial guidance to fully understand all the features. Review Source VM Valentino M. Developer Information Technology and Services Used the software for: 2+ years ### "Excellent chatbot with ai functionalities " March 31, 2025 5.0 I enjoy using tiledesk for my clients. Good chatbot for frequently asked question that can be automatized Pros Easy to implement, easy to set up flows and chatbots Cons Nothing. Everything is good also the support from the tiledesk team Review Source CR Chiara R. Art Director Arts and Crafts Used the software for: 6-12 months ### "Drag and Drop platform to build AI Agent" March 31, 2025 5.0 Pros Automating customer inquiries and product recommendations. Cons Everything has been nice and clean so far, and the support team has been timely and helpful Review Source MB Maurizio B. Product Owner Telecommunications Used the software for: 1-2 years ### "Good experience" January 8, 2025 5.0 It is globally very positive,epsecially the learning curve is really short. Pros Easiness of the application Updates frequency Cons absence of an admin UI to control and manage the different tenants Review Source RM Richard M. CTO Computer Software Used the software for: 2+ years ### "Great system with lots of features" October 5, 2022 5.0 The system was easy to integrate, and whilst we rarely needed to contact the support staff, they were immediately available and always helpful. Pros The Tiledesk platform offers a fully hosted real time chat system that takes mere minutes to implement. We were able to get our app integrated and packaged with the Tiledesk system in a single afternoon, with Agents responding to live chat requests from our customers immediately. Cons Notifications were a bit of a challenge to implement, but the documentation was clear enough to work past the challenges. Reason for choosing Tiledesk We reviewed several other real time chat products when we were deciding on what platform to use. Tiledesk offered the features that we most needed at the most attractive price point. Review Source Response from Tiledesk October 6, 2022 Dear Richard, thank you so much! About notifications we released some new quick guides few months ago. They are available here: https://gethelp.tiledesk.com/categories/notifications/ KM Kumar M. Associate Principal Engineer Information Technology and Services Used the software for: 6-12 months ### "This platform for building, deploying, and managing chatbots and live chat systems" April 18, 2023 4.0 For businesses in the gaming industry, Tiledesk is a useful tool for building and managing chatbots and live chat systems. Its customization options, ease of integration, and developer-friendly features make it an attractive option. However, businesses must consider the platform's learning curve and limited features when deciding whether to use Tiledesk. Additionally, the limited documentation may pose a challenge for developers looking to build more complex chatbots and live chat systems. Pros Tiledesk is highly customizable, allowing businesses to tailor their chatbots and live chat systems to their specific needs. This level of flexibility can be particularly beneficial for the gaming industry, where companies require chatbots and live chat systems that cater to the unique needs of gamers. It is easy to integrate with existing systems, making it an attractive option for companies in the gaming industry that are looking to incorporate chatbots and live chat systems into their existing workflows. It provides developers with an API and SDKs, making it easy for them to build and customize chatbots and live chat systems to meet the needs of their clients. Cons Tiledesk may not have all the features required by businesses in the gaming industry, particularly those that have complex workflows or require advanced integrations with other systems. It's documentation is limited, which may pose a challenge for developers who require more in-depth information about the platform's features and capabilities. Review Source Abhishek G. Sales Executive Consumer Services Used the software for: 1-2 years ### "Great platform to improve interaction with customers " March 18, 2023 4.0 The over all experience with tiledesk was good as we use it regularly and interaract with lot of customers using it. It does its purpose by making a strong relation with our company and the customers with its AI features Pros It is one of the best platforms that provide real-time chatting with customers and gives notifications if a person contacts you. It can be also used as an AI-based chatbot that can assist customers. Cons The options available on tiledesk are great and very useful but there are limited customization options available on the software for interacting with customers. The performance of the software can also be improved a little bit. Review Source EB Elijah B. Data Scientist Computer Software Used the software for: 6-12 months ### "Tildesk, an Avant-garde in AI-oriented chatbots" September 12, 2022 4.0 Pros As an AI engineer, the least headache you ask for is from infrastructure capabilities and deployment procedures. Tiledesk although a new player in the realm, has done avant-garde movement and provided complete AI-considered support for the whole procedure. Cons There are no big issues with Tiledesk generally, the fact is that the software and the company both are new in the field and still evolving to meet the high standards. So the maturity may not be as the same as the other main players in this field. Review Source Arun G. Graphic designer Design Used the software for: 6-12 months ### "Great easy to use chatbot system for my clients " February 24, 2023 5.0 I recommend Tiledesk to companies trying to increase chatbot-human support collaboration. Its seamless communication, greater productivity, adaptability, and easy integration make it a great tool for enterprises of all sizes. As someone who values customer happiness and support, I think Tiledesk is a good solution. Pros I benefit from Tiledesk's conversational architecture which helps me to rapidly and asynchronously contact multiple stakeholders. This makes it easier for me to hand off my chatbot to a human customer service operator. This helps me save time and money, as well as providing me with a better customer service experience. Cons As I am new to conversational architecture and support, I am finding that there is a bit of a learning curve with Tiledesk. Although it is easy to use, Tiledesk is mainly focused on communication and handoff between chatbots and human support operators, so it may not have as many features as some other customer support tools. Review Source VR Verified Reviewer Business Analyst Information Technology and Services Used the software for: 2+ years ### """Tiledesk""" December 24, 2022 4.0 Pros All digital channels can use adaptable chatbot technology. Tiledesk will handle the legwork for you by dynamically adjusting the button to all the channels after you design our conversational flow once and execute it on all the channels, from WhatsApp to your website. Cons NO dislike Tiledesk it a best website tool that work very effectively. Review Source Susan D. Administrative Clerk Retail Used the software for: 6-12 months ### "Excellent platform for setting efficient customer support services" February 13, 2023 4.0 The set communication interface has enabled organization to operate with reliable AI-Powered Chatbots. I have been able to reach our managers easily when there is request from our clients. It is easy to interact and familiarize with the operation of this platform. Pros Tiledesk has created reliable platform for better conversation between customers, partners and business departments. The 24/7 live support channel enables reliable service delivery to our potential customers. It is easy to setup and integrate with other applications. Cons I have not experienced challenge from the performance of this platform since we started working with it. We have achieved the main communication objectives. Review Source TV Thanos V. Web Development Specialist Non-Profit Organization Management Used the software for: I used a free trial ### "TileDesk LiveChat Review" January 6, 2023 4.0 The overall experience is good but they need more work with installing the software on Azure. It seems that they have experience installing it on a local server/PC but not on Azure.Also, the answers to our questions came, sometimes, after many days. I suppose that this was because we were using the free version, so we didn't have priority.In general the product looks very professional and at an exceptionally good price or even free for the basic version which is suitable for small e-commerce and early-stage startups. Pros We wanted an open source webchat app for one of our businesses. TileDesk looked a good option so we gave it a try. It was very easy to install and use the cloud solution they provided. Easy to customize the widget, change the style, the language (10+ are available) and insert a logo.Also, bring a Chatbot onboard, if there is such need.There is the option to install the software on premises, on your own servers, which gives full control over the software. We have tried this option but had issues installing it on our Azure platform. Cons We tried to install the software on our Azure platform. There are 2 options:1. Install Tiledesk with Kubernetes and Helm2. Deploying Tiledesk Community using Docker ComposeWe have tried both options and although we managed to install the backend, we couldn't make the widget work. We were able to log into the Tiledesk backend and customise the widget but the widget didn't appear in the website, although we followed the instructions Tiledesk provided.The technical support they provided didn't solve the problem, i think that they don't have enough experience with installing it on Azure. Reason for choosing Tiledesk Free with option to upgradeOpen-SourceOnline servers in EUEasy to customize widgetChatbots Review Source Abhishek S. Associate Consultant Market Research Used the software for: Less than 6 months ### "Best chatbot service tool for customer support!" December 25, 2022 4.0 Overall, it's a great tool for chatbot services. Easy to use and integrate. Its real-time chat system provides a seamless experience to the customers. Pros The best part of this tool is that it is very simple and easy to use. Conversational workflow is very easy to create and its 24x7 chat service with addition of local language feature is super helpful in resolving customer's queries. Cons Templates are very basic and standard. More attractive templates and chat boxes can be added. Addition of contact form can bean added advantage. Review Source KH Klodian H. Production technician Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Automated Chat Bot " March 12, 2023 5.0 Generally happy. Pros Automated chat with Bots its really Handy when it comes to costumer chat. Cons It was really helpfull. Had a good experience. Review Source csM chandra sekhar M. Junior associate Information Technology and Services Used the software for: 1-2 years ### "Great product with cool features" July 29, 2022 4.0 Pros It's effortless for a chatbot integration and it's free forever plan. Cons As of now, I don't have any and it's cool to use. Review Source GM Geeti M. Doctoral student Management Consulting Used the software for: Less than 6 months ### "Tiledesk is an efficient solution for customer engagement " March 8, 2023 4.0 Tiledesk is an excellent customer service chat platform that helps businesses engage customers and provide help desk solutions. However, there is also room for improvement in some of its features. Pros The most liked feature of Tiledesk is that it facilitates easy communication between customers and agents. The platform has various chat functions such as chatbots, instant messaging, emailing and more, making it easy to respond to customer queries quickly and effectively. Besides, the platform provides an intuitive user interface which makes it easy to navigate and use. Cons On the other hand, the most disliked feature of Tiledesk is that it does not have a ticketing system, which can be useful for tracking and managing customer requests. Additionally, there is no reporting system, which can be used for analyzing customer interactions. Furthermore, the system does not have AI-based features to make the customer experience easier and more efficient. Review Source Kiran S. Social Media Manager Hospital & Health Care Used the software for: 1-2 years ### "Best easy to use chat software" February 12, 2023 5.0 Tiledesk is one of the best text messaging software. It is easy to use, has customizable templates and delivers what it promises. Pros 1\. Ease of use2. Lead gen templates3. Integration with social channels Cons 1\. Pricing2. Could support more channels3. Reporting could get better Alternatives considered [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) Reason for choosing Tiledesk Pricing, templates and features. Review Source Daniel S. IT Helpdesk Support Consumer Services Used the software for: Less than 6 months ### "Quality made in Italy. Easy to use and efficient" November 3, 2022 5.0 So far, I am completely enthusiastic about Tiledesk and would recommend it to anyone who wants a good live chat software. The team behind Tiledesk has always been friendly and able to answer my questions promptly. Pros Tiledesk is very easy to use and set up. If you need help, the official Discord is the best place to go where you will be greeted in a friendly manner and you will also receive uncomplicated help. Cons So far I have not found any real negative points. I only miss the option of an automatic translation of the chats, but on Discord I learned that such a feature is already being worked on. Reason for choosing Tiledesk In addition to its own cloud solution, Tiledesk also offers the option of hosting the software itself. This is a point that was very important in the selection process. 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