--- title: "Tiledesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tiledesk Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/187541/Tiledesk/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Tiledesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tiledesk ## What is Tiledesk? Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted. It includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger. Tiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs. ## What is Tiledesk used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 152 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price €49 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Conversational AI Platform / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tiledesk?[Manage this product listing](https://www.g2.com/products/tiledesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tiledesk 4.6 (154) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting Price €49 Per Feature, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (154) Ease Of Use 4.8 (73) Value For Money 4.6 (126) Value For Money 4.4 (58) Customer Service 4.4 (132) Customer Service 4.7 (52) ## Tiledesk alternatives Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (410)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [View all alternatives](https://www.capterra.com/p/187541/Tiledesk/alternatives/) ## FAQs about Tiledesk Overview ### What problems does Tiledesk solve? Tiledesk solves slow, email-based customer support and repetitive inquiry backlogs by combining automated chatbots, live-agent handoffs, ticket handling, and real-time messaging across web, WhatsApp, Telegram, and Facebook. Customer support teams, small businesses, ecommerce operators, and developers benefit from faster responses, lead qualification, appointment scheduling, and customizable, self-hosted chat deployments. Answer based on 117 reviews Overview ### Which roles and teams benefit most from Tiledesk? Tiledesk is most used by software developers, engineering teams, and technology leaders who build and maintain customer messaging workflows, integrations, and support automation. CEOs, owners, directors, and managers use it to oversee customer communication and service operations, while analysts, researchers, and project leaders track inquiry patterns, test conversational flows, and coordinate digital initiatives. Answer based on 154 reviews Overview ### What company size and industries is Tiledesk built for? Tiledesk is built for enterprises and mid-market teams, while 57% of reviewers come from small businesses and Information Technology and Services leads adoption at 18%. It supports customer support, sales engagement, and internal operations across multichannel deployments, with reviewer representation from Computer Software (15%) and Management Consulting (5%). Answer based on 154 reviews Features and Usability ### What are the key features of Tiledesk? Tiledesk includes live chat and customizable branding for customer conversations, plus chat transcripts and reporting/analytics to track interactions and review bot performance. Its chatbot, support ticket management, and multi-channel communication organize customer requests across channels. Mobile access, real-time notifications, and email management support responsive service. Answer based on 31 reviews Pricing ### How much does it cost and what fees or limitations are included? Tiledesk offers the Starter plan at €49 per month per feature, with one user and 800 conversations, while Pro costs 149 for up to three users and 3,000 conversations. Both include a 14-day trial. Reviewers generally consider pricing cost-effective, though one noted that messaging-app access tiers could be lower. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does Tiledesk integrate with? Tiledesk integrates with 10 third-party tools, including Telegram, WhatsApp, Facebook Messenger, Twilio, HubSpot CRM, Shopify, Stripe, and WordPress. Its connections span messaging channels, CRM, e-commerce, payments, and website platforms, while Zapier and webhooks provide options for linking additional services. Answer based on 38 reviews Getting Started and Support ### How easy is it to onboard and train a team on Tiledesk? Tiledesk offers live online training, webinars, documentation, and videos to support team onboarding. Reviewers report that users can quickly learn core chatbot, knowledge-base, and integration tasks, especially developers and technically comfortable teams. Nontechnical users, admins configuring advanced features, and teams building complex customizations may need initial guidance and time with the documentation. Answer based on 13 reviews Getting Started and Support ### What customer support options does Tiledesk offer, and how do users rate the experience? Tiledesk offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as timely, helpful, and responsive during setup and troubleshooting. However, some report slower replies, difficulties resolving specialized technical deployments, and a need for more responsive assistance in enterprise scenarios. Answer based on 71 reviews User interface ### Is Tiledesk easy to use for customer support teams? Tiledesk provides an intuitive interface that helps customer support teams manage chats, tickets, and customer requests with little training. Small business teams and agents value the clean dashboard and practical navigation, although some users find certain visual workflows awkward, time-based views unfamiliar, or performance slower during high-volume use. Answer based on 28 reviews ## Who uses Tiledesk? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 6,967 AI Agents for Customer Support reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Tiledesk supports all three of the features reviewers rate highest: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer communication organized, allowing teams to deliver timely support and improve the customer experience. Chat/Messaging 4.8 (18) 55.56% of 18 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.6 (37) 43.24% of 37 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.4 (31) 41.94% of 31 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.2 (57) 45.61% of 57 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.5 (61) 37.70% of 61 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Live Chat 4.6 (57) 50.88% of 57 reviewers that rated this feature as important or highly important Ability to chat online in real time Tiledesk 98 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Geotargeting: Geographic location of visitors determines behavior of the software - Group Messaging: Group messaging lets multiple people carry on a group conversation - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (154) 4.4 Based on 154 reviews ## Pricing Value for money 4.6 (126) Free Trial [View pricing plan details](https://www.capterra.com/p/187541/Tiledesk/pricing/) Starter €49.00 Per Feature,Per Month It includes: - Telegram integration - OpenAI integration - Make and n8n integrations - AI Reply Assistant - AI to Human handover - Live Chat - Notifications - CRM - Conversation history - User ratings - Webhooks - Team inbox - Private notes - Working hours - Canned responses - Mobile apps for iOS and Android - Basic widget customization - Multilanguage support - Widget visibility options Pro €149.00 Per Feature,Per Month It includes: - Unlimited groups - Telegram integration - OpenAI integration - Make and n8n integrations - AI Reply Assistant - AI to Human handover - Live Chat - Notifications - CRM - Conversation history - User ratings - Webhooks - Team inbox - Private notes - Working hours - Canned responses - Mobile apps for iOS and Android - Basic widget customization - Multilanguage support - Widget visibility options - WhatsApp Business integration - Facebook Messenger integration - HubSpot integration - Customer.io integration - Brevo integration - Qapla’ integration - Unlimited departments - Advanced analytics - Data export Enterprise Quote available on request It includes: - OpenAI integration - Make and n8n integrations - AI Reply Assistant - AI to Human handover - Live Chat - Conversation history - Notifications - User ratings - Team inbox - Private notes - Basic widget customization - WhatsApp Business integration - Multilanguage support - Widget visibility options - Facebook Messenger integration - HubSpot integration - Brevo integration - Customer.io integration - Qapla’ integration - Unlimited groups - Unlimited departments - Advanced analytics - Data export - SMS integration - Voice integration - Email ticketing - IP filtering - Activities log - Bring your own AI - SMTP settings - Smart assignment - Ban visitors - Widget unbranding - Email templates customization - Self-hosting or private cloud deployment options - Telegram integration Value for money 4.6 (126) 4.6 Based on 126 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Brevo](https://www.capterra.com/p/132996/brevo/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (132) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (132) 4.4 Based on 132 reviews ## User reviews Overall rating 4.6 Based on 152 reviews Filter by rating Counts reflect reviews available in this feed. 5(92) 4(55) 3(3) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer App Developer Used the software for: Less than 1 year ### "A system of communication with customers directly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 30, 2022 My problem was to communicate with my clients during business hours in a more dynamic way, since at the beginning I only had email through the app, and this is much slower for a quick help process for clients, in addition to the help provided by the Bot is super important, it allows me to only focus on the complicated problems that the bot can't solve. Pros In our project, the most important thing was to have an online chat that had a Bot that we could train to answer basic questions, since many questions were very repetitive, and this helped us a lot to focus on the most important thing, which was programming.The initial process was really simple, of course in my case with years of programming experience it wasn't a problem, but I'm sure an average user wouldn't have any problem getting started.The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple Cons One of the biggest problems is the lack of a good application for Android and iOS that allows you to respond in a good way to all the chats that are assigned to you.The current app is very basic and reliably lacks push notifications, and that's why I'm inclined to generate my own solution with WebHooks and a group on Telegram. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ahmed A. Founder, Biomedical Engineer & Data Scientist Used the software for: Less than 1 year ### "Streamlining Your Support Operations with Tiledesk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 18, 2023 Tiledesk is a powerful customer support platform that can help any business to improve customer support operations and increase efficiency, which can have a positive impact on the business, with ticket management system, real-time notifications, reporting and analytics capabilities, live chat, chatbot, multi-channel communication, knowledge base management, email management, activity tracking, CRM, performance metrics, customizable fields, third-party integrations, API, social media integration, customizable branding, Surveys & Feedback, activity dashboard, and customer history, are some of the features that can help businesses to improve customer support operations and increase efficiency. Pros \- Comprehensive ticket management system.- Real-time notifications.- Chatbot capabilities.- Robust analytics and reporting capabilities.- Multi-channel communication.- Knowledge base management.- Third-party integrations.- API and REST API. Cons \- Limited customization options.- Limited Third-party integration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Supervising Solicitor Used the software for: Less than 1 year ### "My experience hasnt been great" 2.0 September 1, 2023 overall, i miss the programme we had before which was clearer, easier to navigate, easier to download documents from Pros the autobot feature Cons its really clunky, and difficult to navigateunclearDifficult to access documents that clients send to us Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer President Used the software for: Less than 1 year ### "Open-source CX with a future" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 13, 2023 Tiledesk is great to get going and I was able to get it to 90% of expectation in a very short amount of time. The pricing is extremely competitive and the open-source license is a panacea for commitmentphobes. Pros Tiledesk was incredibly easy to get up and running and all of the features just worked. It is also extremely cost effective, and the open-source aspect of the licensing makes it possible to effect change if one is motivated enough. Cons There are a handful of visual/UI flows that feel somewhat cumbersome. Unsure if that is an issue of refinement, or if that is by design. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrew S. DevOps engineer Used the software for: Less than 1 year ### "Friendly Intuitive Chat Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 14, 2023 Overall, I had a positive experience with Tiledesk. It is a powerful customer service platform that is easy to use and affordable. I would recommend it to businesses of all sizes. It has everything needed for live chat deployments and scale. Pros I'm always on the lookout for tools that provide robust functionality in an intuitive interface. Tiledesk hits that sweet spot, offering a full set of live chat features with an easy to use design.Pros: What I appreciated most about Tiledesk was the breadth of capabilities. It includes chat, cobrowsing, agent routing, canned responses, visitor monitoring and more. Despite the depth of features, the interface remains clean and simple to navigate. Cons If I had to point out a downside, I'd note that: Some of the advanced features may have a learning curve for new users. Some of Tiledesk's most powerful features are only available in the paid plans. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Peter X. Co-Founder Used the software for: Less than 1 year ### "The best open source live chat, especially with its bot replies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2022 Pros We switched to Tiledesk from Drift, and are not looking back! Tiledesk is more lightweight (better for pagespeed), far, far less expensive, with way better chatbot support. Cons Some of the API docs were slightly out of date when we last checked it, but overall, have minimal complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cynthia N. Software Entrepreneur Used the software for: Less than 1 year ### "A good and affordable messaging software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 21, 2023 I really do like the software. It saves a lot of time in attending to customers because of it's automated chatbot feature. I will recommend this messaging tool to any business. Pros It has a user-friendly interface and can be intergrated into multiple channels. It's customization option is really beneficial to my business and customer needs. Cons It could be updated with multiple language support for wide use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Chief Data Officer Used the software for: Less than 1 year ### "A Fast, Flexible, and Reliable Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2025 Our overall experience with Tiledesk has been very positive. The platform fully aligned with our architecture strategy to deliver an end-to-end solution, and adoption was very fast thanks to its low complexity. A single subscription allowed us to implement multiple agents for different purposes. In addition, we successfully integrated Tiledesk with our CRM, which created great value for the company by automating interactions and centralizing customer data efficiently. . Finally, the SLAs provided by Tiledesk met our expectations, giving us confidence in the reliability of the service. Pros What I liked the most about Tiledesk was how easy it is to use APIs and integrate with other LLMs. I also really appreciated how intuitive it is to manage the entire knowledge base connected to the agents. The learning curve was extremely fast, which allowed us to start generating value right away. Cons While we didn’t face significant downsides, new users without technical knowledge may need some initial guidance to fully understand all the features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Developer Used the software for: 3-5 years ### "Excellent chatbot with ai functionalities " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2025 I enjoy using tiledesk for my clients. Good chatbot for frequently asked question that can be automatized Pros Easy to implement, easy to set up flows and chatbots Cons Nothing. Everything is good also the support from the tiledesk team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Art Director Used the software for: Less than 1 year ### "Drag and Drop platform to build AI Agent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2025 Pros Automating customer inquiries and product recommendations. Cons Everything has been nice and clean so far, and the support team has been timely and helpful Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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