--- title: "Electric AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Electric AI Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/187542/Electric-AI/" page_type: "product" language: "en" --- # Electric AI Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Electric AI ## What is Electric AI? Electric makes it easy for SMBs to manage their IT. Providing real-time AI-powered IT support through our IT assistant, called Gigawatt. Electric has nearly 50,000 users and 1000 businesses. With Electric small and medium-sized companies save thousands annually on IT costs. Electric IT management software helps centralize IT management in one place and keeps compliance and security up-to-date across devices, apps, and networks, whether you're on-site or remote. Try Electric's IT management platform for free today! ## What is Electric AI used for? [IT Management](https://www.capterra.com/it-management-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/)[Onboarding](https://www.capterra.com/onboarding-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 71% Neutral 8% Negative 21% Starting price $25 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Electric AI 3.6 (24) VS. [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price $25 Per User, Per Month Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (24) Ease Of Use 4.0 (253) Value For Money 3.5 (22) Value For Money 3.9 (239) Customer Service 3.5 (22) Customer Service 3.9 (242) ## Electric AI alternatives Highest Rated [4.9 (493)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.9 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/187542/Electric-AI/alternatives/) ## FAQs about Electric AI Overview ### Which roles and teams benefit most from Electric AI? Electric AI is most used by IT administrators, helpdesk teams, and technical leads who need reliable device management, user support, and infrastructure oversight. Operations managers and office leaders use it to streamline employee onboarding and daily systems access, while executives and finance-oriented leaders value stronger security, reduced downtime, and predictable IT support. Answer based on 24 reviews Overview ### What company size and industries is Electric AI built for? Electric AI is built for small businesses, which make up 88% of reviewers, especially in Marketing and Advertising at 17%. It is positioned for SMBs switching MSPs or improving in-house IT visibility, with additional adoption among Computer Software companies at 12%, Internet businesses at 8%, and some midsize firms at 12%. Answer based on 24 reviews Features and Usability ### What are the key features of Electric AI? Electric AI offers remote monitoring and management, endpoint management, ticket management, and help desk management for IT support workflows. It also includes access controls and permissions, patch management, vulnerability scanning, device management, monitoring, reporting and analytics, and third-party integrations for broader system administration. Pricing ### How much does it cost and what fees or limitations are included? Electric AI starts at $25 per user per month for the IT Hub plan, and a free version is available. The plan includes application management, device insights, Gigawatt AI assistant, HR system integration, hardware procurement, personalized IT planning, and mobile device management security. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does Electric AI integrate with? Electric AI integrates with over 20 third-party tools, including Microsoft Outlook, Gmail, Google Calendar, Google Docs, Google Forms, Asana, ClickUp, Jira, Confluence, Box, Basecamp, Freshdesk, HubSpot CRM, Dashlane for Business, and Canva. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Electric AI offer? Electric AI provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and ongoing use. Answer based on 1 reviews Getting Started and Support ### What customer support options does Electric AI offer, and how do users rate the experience? Electric AI offers email/help desk, FAQ/forum, phone support, and chat. Users often describe support as accessible, knowledgeable, and quick to respond, with some appreciating conversational help desk interactions and account management. Others report inconsistent service, slower resolution times, onboarding issues, and cases where help desk responses felt ineffective. Answer based on 10 reviews ## Features AI summary Based on 5,645 IT Management reviews Capterra data shows that buyers of IT Management software rank the following features as their top priorities: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Remote Monitoring & Management** (**47%**) Electric AI supports all three of the features reviewers rate most important: **Patch Management**, **Real-Time Monitoring**, and **Remote Monitoring & Management**. Together, these capabilities help businesses keep systems updated, track issues as they happen, and manage devices remotely, allowing teams to maintain system health, reduce downtime, and respond faster to IT needs. Patch Management 2.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Real-Time Monitoring 2.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Remote Monitoring & Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Remote Access/Control 3.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Real-Time Notifications 2.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Ticket Management 3.1 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Electric AI 91 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Monitoring: Track and report on everything that happens within the system or network - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API Integration: Connect to databases, web services, or APIs for robust data integration - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automatic User/Device Recognition: The system can automatically recognize a user and/or device - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Management: Ability to handle large datasets - Deployment Management: Manage the processes involved when making the application ready for use - Device Management: Maintenance and upkeep of physical and/or virtual devices - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Forms: Digital forms that are shared and accessed online - Electronic Signature: Digitally sign online documents - Employee Handbook: Create and share a new employee handbook with helpful information - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Firewalls: Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats - For MSPs: Intended to be used by managed service providers - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Incident Management: Manage and track all disruptions and incidents - Intrusion Detection System: Identify and alert about security breaches by third parties - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Job Description Management: Create, share, and manage the distribution of job descriptions/duties - Kiosk Mode: Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Content Management: Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - Orientation Workflow Management: Create orientation programs for new employees or students - Patch Management: Install software updates and bug fixes remotely - Policy Management: Create, manage, and track policies and procedures within an organization - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Projections: Estimate or forecast of a future scenario based on the study of present trends - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Single Sign On: Allow users to access multiple services after entering their login credentials once - Software Management: Allows businesses to manage the software installed on their devices. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Synchronization Scheduling: Create a schedule when files and folders are synchronized - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Training Management: Track employee/learner's progression through training programs - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - VPN: Extend virtual private network over public networks to enable protected information exchange - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Wireless Internet Access Control: Control and manage access to wireless networks - Wireless Troubleshooting: Take actions to resolve performance issues for devices wirelessly - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.6 (24) 3.6 Based on 24 reviews ## Pricing Value for money 3.5 (22) Free Version [View pricing plan details](https://www.capterra.com/p/187542/Electric-AI/pricing/) IT Hub $25.00 Per User,Per Month It includes: - Personalized IT Plan - Security through Mobile Device Management - HR System Integration - Device insights, visibility, and management - Hardware procurement - Application management - Gigawatt – AI-Powered IT Assistant Custom IT Hub Custom Quote Available It includes: - Your Network - Your Data - Your Devices Value for money 3.5 (22) 3.5 Based on 22 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Canva](https://www.capterra.com/p/168956/Canva/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (22) 3.5 Based on 22 reviews ## User reviews Overall rating 3.6 Based on 24 reviews Filter by rating 5(7) 4(10) 3(2) 2(1) 1(4) Mentioned topic Sorted by most recent AL Andrew L. SYS Admin Consumer Goods ### "STAY AWAY FROM THESE PEOPEL- THEY ARE ELECTICALLY AWFUL" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 5, 2026 IT WAS ABSOLUTELY AWFUL. THIS COMPANY IS TERRIBLE AND WILL SCREW YOU OVER WITHOUT A THOUGHT. THEY REPEATEDLY VIOLATED OUR NETWORK SECURITY PROTOTCOLS, AND VIOLATED OUR CONTRACTUAL AGREEMENT TO USE A VPN TO REMOTE INTO OUR ENVIRONMENT Pros Nothing. Electric AI is the worst company to work with possible. They outsource all of their support to India, and refuse to use proper network security controls. They repeatedly logged into our devices/networks without using their US based VPNs, like we contractually required them to do. STAY AWAY FROM THIS COMAPNY. DO NOT USE DO NOT USE Cons EVERYTHING. This company is hands down, awful. Stay away, stay far far far far far away. Their support stafff cant even follow BASIC SOPs and they have abysmal network security practices when it comes to remoting into customer environments. This isn't heresay - they REPEATEDLY remoted into secure environments FROM INDIA WITH NO VPN. They were contractually required to use a VPN to remote into our environment, and did not. We eventually cancelled our contract and blocked them from everything. STAY AWAY. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Ajay G. IT helpdesk Computer Software ### "Good for IT and employee onboarding/offboarding, not so good for security" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 August 21, 2025 I have had mixed experience while dealing with devices, getting them unlocked when a user sends them back without properly cleaning them. In one case we lost the MDM account they were using and had to go to apple with receipts to get things fixed. Pros It is a good tool for employee onboarding and offboarding. It helps ships laptops, get them back and set up accounts. Cons They are bundling a lot of different tools, which makes it harder to have a unified platform. They use a different tool for MDM, another one for EDR and our team now has to deal with many tools or ask them for help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KF Keely F. Engineer Civil Engineering ### "Impressive AI Automation with Fast Result" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2025 Electric AI exceeded my expectations. Once we got past the initial learning curve, it became an essential part of our daily operations. I’d recommend it to anyone looking to streamline and scale their business using intelligent automation. Pros Electric AI has significantly improved the speed and accuracy of our workflow. The automation tools are intuitive and have saved us countless hours on repetitive tasks. I was especially impressed with how quickly the platform adapts to different inputs and provides smart recommendations. Their customer support is also top-notch—responsive and knowledgeable. Cons While powerful, it took some time to fully understand and customize the features to fit our specific needs. The initial onboarding could benefit from a more hands-on walkthrough or tutorials. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Celeste M. Head of Partnerships Alternative Medicine ### "It’s Electric! The IT Savior" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 9, 2025 Pros Super easy way to fulfill all of your HR needs Cons From onboarding to activation, Electric simplifies IT Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Mrunmayee P. self employed Retail ### "Fast IT Support on Demand" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 20, 2024 Electric AI is a reliable solution for managing IT needs with minimal disruption." Pros Whenever our team had device issues, Electric AI resolved them quickly, saving us from downtime during busy periods. Cons Adding advanced customizations required assistance, but support was very responsive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sayma B. It Technician Primary/Secondary Education ### "Great asset management tool." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 1, 2024 For what it is, it's a nice add on to have. The asset management system is very easy to use. Pros Focusing on security is a pretty unique selling point. It has a good plan system and also uses Ai which reduces planning time. Cons It doesn't have many functions besides asset and employee/ user management. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PL Pedro L. It Consumer Electronics ### "Electric AI helps me keep my workflow organized and efficient." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 26, 2024 Pros The software's intuitive interface makes it easy to manage tasks and deadlines. Cons I wish there were more customization options for organizing projects and tasks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FP Fernando P. Administrative Computer Software ### "Electric AI helps me keep all my tasks and projects organized in one place, making it easy to stay on top of things." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 1, 2024 Pros The AI-powered task prioritization feature is a game-changer for me! It helps me focus on what matters most. Cons I wish the mobile app had more functionality and a smoother user experience. It's a bit clunky at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AZ Ana Z. It Administrative Consumer Electronics ### "{"comment"=>"Electric AI helps me stay organized and efficient with my daily tasks. It's a game changer!"}" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 29, 2024 Pros {"comment"=>"The software's intuitive interface makes it easy to manage tasks and collaborate with team members. The AI-powered suggestions are incredibly helpful."} Cons {"comment"=>"However, the mobile app needs improvement in terms of functionality and speed. It would be great to see more integrations with other tools."} Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User CEO Construction ### "Business is struggling: Layoffs and Leadership effecting customer experience." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 August 25, 2023 Our journey with Electric AI was fraught with challenges. An initially promised dedicated account manager was overshadowed by company changes, impacting our onboarding.Service quality wavered, especially with our Microsoft and Meraki license deployments. A Meraki licensing error halted our operations for two hours. Electric AI couldn't help, leaving us to solve the problem alone.Communicating concerns to their executives yielded unsatisfactory responses. Issues included license over-purchasing, incorrect assignments, and missing security software deployments.Considering Electric AI's premium rates, the value for our investment was questionable. While they have potential as a leading IT provider, our experience prompts caution for potential clients. If Electric AI addresses these issues and prioritizes customer experience, they could reclaim their status as a top managed IT provider. Pros Initial Promises: The company began with the assurance of a dedicated account manager, indicating a willingness to provide personalized service.Potential for Growth: Their internal restructuring suggests that they are aware of issues and are attempting to pivot or grow, which might indicate a forward-thinking approach.Investment in Customer Success Team: The existence of a customer success team showed an initial commitment to client satisfaction and experience. Cons Unfulfilled Commitments: Despite the promise of a dedicated account manager, the experience didn't align with initial assurances.Impact of Internal Changes on Customers: The major layoff and other internal challenges directly impacted the onboarding process, indicating a lack of contingency planning.Lack of Responsiveness: Despite reaching out to the highest levels of customer service, concerns weren't adequately addressed, which can be a red flag for future support interactions.Trust Issues: The initial setbacks created a foundation of mistrust, which can be challenging to overcome in a business relationship.Prolonged Resolution: Even after expressing concerns, the expected resolution time was significantly longer than anticipated. Reasons for choosing Electric AI When I initially signed up with Electric AI, I was under the impression that I was investing in a top-tier service. Their rates were among the highest in the industry, and after speaking with several current users, I felt confident that the premium price would correspond with premium service.However, my experience turned out to be significantly different from what I anticipated:Staff Layoffs: Soon after I began my onboarding process, Electric AI underwent major staff layoffs. This internal change directly impacted the quality of service and attention I received. While I understand that companies undergo restructuring, the ripple effect on customers, especially without adequate communication or contingency plans, was deeply unsettling.Leadership Concerns: Beyond the staff changes, there were evident leadership challenges that further exacerbated the situation. Whether it was a lack of clear communication, delay in addressing pressing issues, or an overall disjointed approach, the leadership's handling of these transitions was far from ideal.In hindsight, while the company might have been a top choice in the past, the changes they've undergone over the last year have taken a toll on their service quality. I genuinely hope Electric AI can turn things around, but for potential customers reading this review, I recommend proceeding with caution and considering the current climate of the company before making a decision. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/187542/Electric-AI/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.