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LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience. Using LogRocket, Software teams can fix user-reported issues faster, de-noise their error alerts, and see the "why" behind their product analytics graphs and funnels. Make sure your team is focusing on the digital experience issues with the biggest impact at all times. And now, with the release our machine learning functionality, LogRocket Galileo, you'll
Provider
LogRocket
Located In
United States
Foundation
2016
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows
Training
Videos, Documentation, Webinars, Live Online
Support
FAQs/Forum, Email/Help Desk, Chat
Engineers, support agents, designers, and product managers use LogRocket every day to make users happier.
Content Source: LogRocket
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LogRocket Reviews
Pros
The perfect software to use for your developers, designers and support teams to improve your website and app.
Whole team was amazed first time we tried it out and we purchased it immediately. It super good to see in realtime how users are using our platform and to address bugs.
What I like in particular is watching sessions live. It's great for tracking user issues and guiding them on the go how to do something in an app.
It's a must have software for Customer Success and Customer Support. It helps me with analytics, finding users' issues and solving them in the shortest possible time.
Cons
With most of my team being experienced in other tools, training them to use this was trouble.
Still looking for something to dislike about it.
Maybe optionally have it capture some specific XHR/Rest calls. Maybe show what tags are firing via GTM.
Probably the aesthetic is the weakest part of this product. I could be much more modern.
"Good simple tool For recording user activity"
Overall: I love using this tool but may have to find a different tool because of price
Pros: Does an excellent job in recording not only screen activity but network and location information.
Cons: the price between free and the next teir send to high. Also does not have a mobile version.
"A bang for your buck at a tenth of the price of its competitor"
Overall: First of all, I was looking for a simple solution to just monitor
Pros: Setting up was really easy and straight forward. Also, the documentation for setting it up with different frameworks was very useful. Also it provides integration with services like Sentry which is really useful in our industry we you don't really get to have a test and a production environment
Cons: There wasn't much to not like about this.
"Great Front End monitoring tool"
Pros: Able to look at real user sessions and pick out bugs.
Cons: What is represented in the session log is not a 100% true representation of what the user saw.
"Helpful in understanding user needs and debugging the product"
Overall: Its been really helpful for our team overall in understanding what is going on with the way users interact with our product. I highly recommend using it for product teams.
Pros: It is really easy to take a look through recent sessions each day and understand where users are getting stuck and which issues we might need to solve urgently. My eng team also likes using it to debug when needed.
Cons: I'd love some more insights served up in a sort of report that isn't manual or doesn't require me to go do the digging myself.
"A very powerful product "
Pros: Log rocket was very simple to use. Our engineering team uses it on a weekly basis for bug catching and troubleshooting for our product. Also, other non-dev team members use Logrocket to troubleshoot as well. The interface was very intuitive.
Cons: I am very happy overall with Logrocket.
