# LogRocket Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LogRocket the right Bug Tracking solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187552/LogRocket/reviews --- LogRocket 4.9 (28) [View alternatives](https://www.capterra.com/p/187552/LogRocket/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LogRocket Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Kevin F StudentInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Providing deep insights into the data it collects through powerful visualizations and analytics for daily analysis and debugging“ July 30, 2021 Kevin F StudentInformation Technology and Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “With most of my team being experienced in other tools, training them to use this was trouble.“ July 30, 2021 AF Allie F CooFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s easy to navigate and critical to seeing how users interact across our site.“ August 21, 2020 Garwin P Team LeadComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “I love using this tool but may have to find a different tool because of price“ March 24, 2021 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Garwin P. Team Lead Computer Software Used the software for: 6-12 months ### "Good simple tool For recording user activity" March 24, 2021 5.0 I love using this tool but may have to find a different tool because of price Pros Does an excellent job in recording not only screen activity but network and location information. Cons the price between free and the next teir send to high. Also does not have a mobile version. Alternatives considered [Smartlook](https://www.capterra.com/p/164713/Smartlook/) Switched from [Rollbar](https://www.capterra.com/p/158230/Rollbar/) Didn't have the features I wanted Review Source GB Gus B. Senior Customer Support Agent Computer Software Used the software for: Less than 6 months ### "Great software, powerful and detailed, a bit complicated to use at first but you get used to it quite fast." April 29, 2025 5.0 I was hesitant at first when my company changed from FullStory to LogRocket because I was already an expert using FS, but I was surprised after my first week using LR of how powerful is and how detailed the information can be. Pros It gives a lot more detail than other tools, at first it might look challenging because it has so many options, but you can get used to it in matter of a few days. Cons The user interface could be a little more user-friendly, I understand it is a tech tool and as such it can't be super simple, but smoother edges and maybe slightly larger buttons could help a bit. Switched from [Fullstory](https://www.capterra.com/p/153721/FullStory/) Company decided to switch, I didn't understand why at first, then I realized it was because LogRocket offers more advanced features. Review Source WR Will R. Product Manager Information Technology and Services Used the software for: 2+ years ### "Great Front End monitoring tool" March 22, 2022 4.0 Pros Able to look at real user sessions and pick out bugs. Cons What is represented in the session log is not a 100% true representation of what the user saw. Review Source VR Verified Reviewer Tech Lead Financial Services Used the software for: Less than 6 months ### "A bang for your buck at a tenth of the price of its competitor" October 22, 2019 4.0 First of all, I was looking for a simple solution to just monitor Pros Setting up was really easy and straight forward. Also, the documentation for setting it up with different frameworks was very useful. Also it provides integration with services like Sentry which is really useful in our industry we you don't really get to have a test and a production environment Cons There wasn't much to not like about this. Reason for choosing LogRocket Yandex Replay is a free software but meaning that it's free probably means that it has a bunch of clauses associated with it and we don't want our customer's data to leak out. Switched from [Fullstory](https://www.capterra.com/p/153721/FullStory/) Just look at the pricing of FullStory and LogRocket, both basically provide the same service but this one does so much more and at a tenth of the price of FullStory. Review Source ET Emily T. Product Manager E-Learning Used the software for: 1-2 years ### "Helpful in understanding user needs and debugging the product" August 27, 2020 5.0 Its been really helpful for our team overall in understanding what is going on with the way users interact with our product. I highly recommend using it for product teams. Pros It is really easy to take a look through recent sessions each day and understand where users are getting stuck and which issues we might need to solve urgently. My eng team also likes using it to debug when needed. Cons I'd love some more insights served up in a sort of report that isn't manual or doesn't require me to go do the digging myself. Switched from [Fullstory](https://www.capterra.com/p/153721/FullStory/) We only needed one and FullStory seemed like a competitor without all of the debugging functionality that our eng team needed. Review Source KG Kailu G. Co-Founder and Product Lead Cosmetics Used the software for: 6-12 months ### "A very powerful product " August 21, 2020 5.0 Pros Log rocket was very simple to use. Our engineering team uses it on a weekly basis for bug catching and troubleshooting for our product. Also, other non-dev team members use Logrocket to troubleshoot as well. The interface was very intuitive. Cons I am very happy overall with Logrocket. Switched from [Fullstory](https://www.capterra.com/p/153721/FullStory/) The previous product we used was much more expensive for what we need. Review Source CM Celina M. Accountant Entertainment Used the software for: 1-2 years ### "A Must Have Solution - LogRocket" April 29, 2024 4.0 Pros I like the website analytics as well as website testing and bug tracking. Cons No major issues as LogRocket has been helpful. Review Source BS Ben S. CTO Restaurants Used the software for: 6-12 months ### "Use this product, your users will thank you." August 24, 2020 5.0 I used it at my last company Sworkit and at my new startup Table Needs. I consider it an essential part of any web based product business. Pros LogRocket is an essential part of our business. We review it each morning to glean information about how the previous night of service went throughout our userbase and it catches things that users do not report more times than not. Cons There are some issues still with the ionic framework on ios, but I think this is more on safari than the LogRocket folks. But, they are all aware of it (LogRocket and Ionic) and I am hopeful a fix will be implemented. Review Source Varun B. Co-Founder Logistics and Supply Chain Used the software for: Less than 6 months ### "Good Product, Lightweight" January 4, 2020 5.0 Overall a very lightweight product. Really helped us in capturing sessions Pros It captures the user sessions really well. Extremely lightweight so no impact on your application performance. Helps us resolve production issues with valid data Cons They really need to work on mobile SDK and get the product ready to capture android and ios sessions Review Source Kevin F. Student Information Technology and Services Used the software for: Less than 6 months ### "Product Managers Analytics Tool" July 30, 2021 5.0 Overall, this is an excellent tool and a huge part of my day to day activities however with the time required to train the members of my team, I would prefer using tools like Mixpanel Pros As a Product Manager, I am highly dependent on LogRocket on a daily basis. Providing deep insights into the data it collects through powerful visualizations and analytics for daily analysis and debugging Cons With most of my team being experienced in other tools, training them to use this was trouble. Additionally, until my team was experienced in using this tool, they needed one expert user to navigate this tool. Review Source NS Nikola S. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Essential software for customer support and UX" March 31, 2021 5.0 The perfect software to use for your developers, designers and support teams to improve your website and app. No complaints! Pros Logrocket allows you to view how people that visited your site interacted with all of your pages and the app you built. It's essential software if you want to improve the UX/UI of your website or tool. We use it with our designer, when we want to redesign landing pages, and also with our support team when a customer complaints about a bug and we can view his session and confirm where the bug is and solve it for him. Cons There's nothing I don't like about Logrocket. The only thing I would say is that it takes up a lot of energy for the computer to run, so if you have other programs running in the background, it could slow down your computer, or get a little buggy. But the value Logrocket provides far outweighs this con. Review Source PB Peter B. Chief Janitor Information Technology and Services Used the software for: 6-12 months ### "Platform Support" August 28, 2020 5.0 Pros We maintain a SaaS portal with 1000's of subscribers. Being able to replay a session enables us to spot user errors, or issues that effect the user experience and that is enormously helpful! Cons We have to use a separate product to manage the back end of our application and it would be helpful if we could use one solution to see both the client and the server side. LogRocket is without peer when it comes to monitoring the client side. Reason for choosing LogRocket easy of use, configuration and technical support Review Source EM Ensar M. Software engineer Information Technology and Services Used the software for: 1-2 years ### "Amazing tool" August 28, 2020 5.0 Whole team was amazed first time we tried it out and we purchased it immediately. It super good to see in realtime how users are using our platform and to address bugs. Pros Super easy to configure, easy to navigate and to view user recordings. Cons I don't have anything specific. I know that there are some features like advanced statistics and insights but haven't tried it since we don't have a need for it currently. It would be good to try out for free. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LogRocket Ease of use. Review Source SL Sander L. Developer Computer Software Used the software for: 1-2 years ### "See what the customers sees." June 5, 2022 5.0 Pros Bughunting: Logrocket shows you the steps a customer makes. Therefore is easy to reproduce steps wich triggers an error Cons Replay speed can not be slowed down. A speed of .5 would be a welcome addition. Review Source CP Corey P. CTO Automotive Used the software for: 6-12 months ### "The engineering version of FullStory for a fraction of the price" August 26, 2020 5.0 We use LogRocket as a customer support tool as well as for debugging purposes. Pros Being able to view network requests out of the box is HUGE, followed closely by tracking Vuex mutations. Cons I'd like to be able to add avatars to users. Honestly there's not much I don't like. Reason for choosing LogRocket Price, network requests Switched from [Fullstory](https://www.capterra.com/p/153721/FullStory/) Price, features Review Source BB Ben B. Process Improvements Engineer Civil Engineering Used the software for: 2+ years ### "LogRocket - The saviour for devs" December 15, 2022 5.0 Pros Ever had a user report a bug that you cant replicate? Now you don't need to. Simply replay the users session with your app. Logs and all included. This is invaluable! Cons I have had some sessions not recorded or cut out too soon. But this is infrequent Review Source HT Hien T. Software Consulting Legislative Office Used the software for: I used a free trial ### "Hien Log Rocket Review" September 13, 2020 5.0 Overall I like logrocket alot it sucha a pretty good tool to get thing going Pros I like the fact that it record your session Cons It doesn't work so well over vpn because it asn't able to record the css aspect of our intranet dashboard. The document to enable it work better over VPN doesn't seem to be helpful are very hard to figure out. Reason for choosing LogRocket It because my main job used it and I really like it. THe implantation was easy but a I still didn't get a chance to try other product yet. Review Source BP Bartosz P. Customer Success Specialist Information Technology and Services Used the software for: Less than 6 months ### "Does everything I need and more" November 19, 2019 5.0 It's a must have software for Customer Success and Customer Support. It helps me with analytics, finding users' issues and solving them in the shortest possible time. It does everything I need and just works great. Pros What I like in particular is watching sessions live. It's great for tracking user issues and guiding them on the go how to do something in an app. It's a life saver for customer support. Cons Probably the aesthetic is the weakest part of this product. I could be much more modern. Review Source SA Sunil A. Frontend Developer Information Services Used the software for: Less than 6 months ### "Software that is necessary for UX and assistance to customers" September 18, 2023 5.0 Pros Simply said, Logrocket enables you to see how visitors engaged with all of your sites and the custom app you created. If you want to enhance the UX/UI of your website or tool, you must use this program. Cons It would be beneficial if we could use one solution to view both the client and the server side instead of having to utilize a different product to handle the back end of our program. Review Source AV Andrew V. CTO Food & Beverages Used the software for: Less than 6 months ### "It's a blessing and a curse, but a MUST." August 23, 2020 5.0 Pros Well you learn a lot about how your users behave and try to use your site in odd ways. You find yourself wondering who on earth would use a screen with such odd resolutions, and you force yourself to look at your application in I.E. 11. Cons Maybe optionally have it capture some specific XHR/Rest calls. Maybe show what tags are firing via GTM. Review Source AF Allie F. Coo Financial Services Used the software for: Less than 6 months ### "Great, affordable option to watch user logs" August 21, 2020 5.0 Pros We’ve had a great experience with LogRocket — we use it every day. It’s easy to navigate and critical to seeing how users interact across our site. One of the most affordable options to do so on the market. Cons Only thing we’d add is to have heat-mapping and more analytics—Which I understand they include at higher pricing levels. Review Source JM Janos M. Senior Software Engineer Hospitality Used the software for: 1-2 years ### "Great product, easy to use, helps find issues for our guests" August 28, 2020 5.0 I'm very happy with it Pros I love the replay functionality and that I can see the network requests made by the users. Cons Nothing really, I like this software and like using it Review Source GO Gbolade O. Chief Product Manager Printing Used the software for: Less than 6 months ### "Logrocket helped us understand our audience" September 8, 2020 5.0 It's been great, support is good, it's easy to use. Pros Being able to have such insight into how our audience interacts with our website. Cons It doesn't have heatmaps, which I would have liked bundled with the other features Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: Less than 6 months ### "User logs for web applications (And hybrid mobile apps)" July 17, 2019 5.0 Solves the problem of fixing bugs in early releases Pros Entire replays of user activity which makes debugging a whole lot easier. Cons The price can be made a little more competitive. Review Source EJ EJ J. Founder Design Used the software for: 6-12 months ### "LogRocket saves my butt" August 30, 2020 5.0 Pros Makes it super easy to search for sessions, events, errors, etc Cons Still looking for something to dislike about it! 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