# hellotax Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is hellotax the right Sales Tax solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/187594/Hellotax/reviews

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hellotax

4.7 (110)

[View alternatives](https://www.capterra.com/p/187594/Hellotax/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated June 3rd, 2026

# Reviews of hellotax

Ease of use

4.6

Customer Service

4.7

## Pros and Cons in Reviews

SH

Sascha H

Managing DirectorConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months.

“Secondly, the user-friendly online platform, which automatically imports the relevant data and serves as an exchange platform with the tax advisors.“

March 24, 2026

AW

Anna W

Finance DirectorConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years.

“This has led to us experiencing compliance issues with various tax authorities, as well as having to pay for the services of another VAT filing company despite the continued illegal direct debit of our bank account for their VAT filing services.“

June 23, 2025

SH

Sascha H

Managing DirectorConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months.

“What sets Hellotax apart are two things: Firstly, the network of tax advisors in the respective countries, allowing us to benefit from country-specific expertise.“

March 24, 2026

AW

Anna W

Finance DirectorConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years.

“Appalling customer service, and continued illegal direct debiting of our company bank account despite 6 months of attempts for this to cease.“

June 23, 2025

FA

Felix A

OPC OwnerFood & Beverages, Self-employedUsed the software for: Less than 6 months.

“The registration was completed within a reasonable timeframe and we were kept informed at every stage.“

June 9, 2026

TO

Timothy O

Co-founder CEORetail, 2 - 10 employeesUsed the software for: Less than 6 months.

“Shopify integration and upload template does not work - this means you have to manually process your data, but this was not straightforward and no help was ever provided.“

March 18, 2025

TP

Tomas P

CEOBuilding Materials, 2 - 10 employeesUsed the software for: 6-12 months.

“I am super happy to have one contact point for VAT and OSS support across EU.“

April 10, 2026

JS

Joergen S

Member of ManagementConsumer Goods, 2 - 10 employeesUsed the software for: 6-12 months.

“In our case, there were some delays, which may have been due to our company name - GmbH & Co. Vertriebs KG - a type of company name with which tax offices abroad seem to have problems.“

February 10, 2025

## Showing most helpful reviews

Showing 1-25 of 110 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Miha M.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "I recommend!"

February 26, 2026

5.0

Hellotax provided us with very good support in obtaining a German tax number. Communication was very fast, instructions regarding the required documents were clear, emails were answered very accurately and quickly, and every procedure was approached professionally.

Pros

Very fast communication, good responsiveness, precise instructions regarding the documents, so that no additional documents were needed.

Cons

For us beginners, the price could have been a little more affordable and would have taken into account our initial high costs in other areas as well.

Alternatives considered

[Taxdoo](https://www.capterra.com/p/246136/Taxdoo/)

Reason for choosing hellotax

Very fast communication, good responsiveness, precise instructions.

Review Source

MW

Mareile W.  
CEO  
Biotechnology  
Used the software for: Less than 6 months

### "Great Experience – Clear, Transparent, and Customer-Oriented!"

February 25, 2025

5.0

Hellotax provided an incredibly clear explanation of our tax situation—far better than other service providers we've worked with. The initial consultation was excellent: open, transparent, and truly focused on finding the right solution for us, rather than just the most profitable one for Hellotax. We really appreciate their customer-first approach. Thank you!

Pros

Great first call to understand our needs Transparent Very good sales person

Cons

Support less skilled / many copy paste text modules are used

Switched from

[Taxdoo](https://www.capterra.com/p/246136/Taxdoo/)

unhappy with setup, bad support, price to high

Review Source

Response from Hellotax

March 31, 2025

Dear Mareile, Thank you for your detailed and thoughtful review. We’re very pleased to hear that your initial experience with hellotax was clear, transparent, and aligned with your business needs. It’s especially rewarding to know that you felt truly supported in finding the right solution rather than being offered a one-size-fits-all approach. We also appreciate your honest feedback regarding the support experience. We take your comments seriously and are continuously working to ensure that every interaction is as tailored and helpful as possible, beyond standardised responses. Thank you for choosing to work with us—we’re committed to delivering ongoing value and improving wherever we can. Kind regards The hellotax team

KC

Kadir C.  
Geschäftsführer  
Cosmetics  
Used the software for: Less than 6 months

### "Professional, Reliable and Highly Recommended VAT Partner"

April 17, 2026

5.0

I have been selling on Amazon for nearly 15 years and worked with a UK-based tax company for a long time. Switching to hellotax has been a great decision. Their team is highly professional, proactive, and always supportive. They guide you through complex VAT processes in a very structured and understandable way. I genuinely wish I had started working with them earlier. I would definitely recommend hellotax to any Amazon seller dealing with EU VAT.

Pros

The team is extremely responsive, professional, and knowledgeable. Every step of the process is handled clearly and efficiently. Communication is fast and reliable, which is very important when dealing with VAT across multiple countries

Cons

Honestly, nothing significant so far. The process can take time, but that is mostly due to tax authorities rather than hellotax itself

Review Source

CX

Christoph X.  
managing director  
Warehousing  
Used the software for: 6-12 months

### "Attention, very bad experience"

December 9, 2025

1.0

Several months ago, I switched to Hellotax after Taxfish discontinued its VAT and OSS services. Hellotax promised first-class support – unfortunately, this promise has not been fulfilled. By now, I am so desperate that I am considering seeking legal assistance. Working with the ticket system is extremely frustrating: every follow-up question seems to take me right back to the starting point, without any real progress being made. The current situation with the Polish tax office is particularly stressful. Due to a goods transfer to Poland, I am now facing significant trouble because Hellotax is apparently unable to submit my documents correctly or clearly explain where the problem lies. Since my Polish language skills are limited, I rely on clear and reliable support – but that is precisely what I am not receiving. Despite the high costs, practically nothing works. From my point of view, I am left with no choice but to give one star. The entire process has been a complete disaster. If you have the option to switch to another provider, do yourself a favor and choose a better service provider.

Pros

Very expensive. Poor performance. Unfortunately, I paid for a year. The support team seems incompetent. Uploading data to the app is very difficult. Period/comma errors, etc.

Cons

Ticket system Inexperienced employees You're just a number Tickets are passed on with a (stupid) follow-up question Problems are not solved, just postponed

Review Source

Mutlu A.  
Founder  
Retail  
Used the software for: 1-2 years

### "A Trustworthy Partner for UK & EU VAT Compliance"

August 7, 2025

5.0

Working with HelloTax for nearly a year has been a trustworthy and professional experience. Their team consistently delivers strong communication, reliable follow-up, and comprehensive VAT support across the UK and EU. Despite some delays, they remain transparent and responsive, making them a dependable partner for cross-border VAT compliance.

Pros

The Sales and Support team is very responsive, even when immediate resolution isn’t possible—they always follow through until the issue is resolved. Emails are never left unanswered, and communication is consistently timely, even under the New Seller subscription. As an American company, we received full support in navigating UK VAT and HMRC processes, with issues resolved within an exemplary timeframe. Currently working with them on Germany VAT registration, and their Sales team is again assisting us professionally and thoroughly.

Cons

Some solutions can take longer than expected, especially when third-party partners in different countries are involved. While they do keep you updated throughout, there is room for improvement in speeding up the resolution time.

Review Source

TO

Timothy O.  
Co-founder CEO  
Retail  
Used the software for: Less than 6 months

### "Countless system errors and incompetent account management and support - business owners beware"

March 18, 2025

1.0

A message to other business owners - incompetent VAT tax company. Here's the details on our experience. We're a mid 7 figure LED lighting company with our own products, patents, etc. selling on Shopify and Amazon. 3 months later and we still cannot file any returns with Hellotax because their system is filled with errors and the Shopify upload did not work. Amazon integration does not work - there are errors mislabeling sales as inventory movement between amazon facilities and incorrect sales prices, which will get is in trouble with tax authorities. Shopify integration and upload template does not work - this means you have to manually process your data, but this was not straightforward and no help was ever provided. We had to troubleshoot this process ourselves over the course of a month using trial and error. When we reached out for help multiple times, the account manager knew nothing about their system, VAT, or ecommerce in general. It was bewildering how they knew nothing about their system or VAT taxes. We would ask for help either receive a copy pasted response that had nothing to do with our solution or we would be told they will get back to us with an answer and then never respond. We have now been requesting a refund for 3 weeks, and they kept passing us to other reps and making up excuses. Now they are saying they just won’t give any refund after wasting our time and not keeping up their end of the agreement. We paid them roughly $4,000 for the yearly plan for UK, NL, DE, and OSS VAT filings. We already have our VAT registrations, so we did not need this service from them. We’ve been filing our VAT for a year now, so we know how this process works. These folk are incompetent and shady to think they can keep company's money after so many errors on their part. We’ll see if they finally do the right thing and give us our money back. They have performed NONE of the services we agreed upon, and we have spent so much time trying to make this work. Do NOT work with them.

Pros

Nothing - a total waste of time.

Cons

A total waste of time. Errors in sales data would lead to incorrect filings. No services delivered by them and shady business practices not giving any refund. DO NO WORK WITH THEM.

Review Source

Response from Hellotax

April 1, 2025

Dear Timothy, Thank you for your honest and detailed feedback. We truly regret that your experience with hellotax did not meet your expectations, and we sincerely apologise for the frustration this caused. After reviewing your case, it’s clear that several issues contributed to the breakdown—technical problems with data integrations, delays in communication, and confusion during the onboarding process. While some delays were linked to external dependencies and missing documentation, we fully acknowledge that our support and communication in your case were not up to the standard we aim to deliver. We understand how critical reliable VAT compliance services are for growing e-commerce businesses. Your concerns have been taken seriously, and we are implementing improvements across our processes to ensure more accurate onboarding, clearer integration guidance, faster issue resolution, and a more proactive and informed support experience. We deeply regret that we were not able to provide

SH

Sascha H.  
Managing Director  
Consumer Goods  
Used the software for: Less than 6 months

### "Valuable service provider"

March 24, 2026

5.0

Overall, hellotax is an extremely helpful service provider that leaves a professional impression. Communication with the contact person works perfectly.

Pros

What sets Hellotax apart are two things: Firstly, the network of tax advisors in the respective countries, allowing us to benefit from country-specific expertise. Secondly, the user-friendly online platform, which automatically imports the relevant data and serves as an exchange platform with the tax advisors. This increases the efficiency of VAT returns in each country.

Cons

The dashboard could be technically improved, as not all workflows run smoothly. Furthermore, the onboarding process and help pages should be expanded. It's not easy for new users to find their way around at first.

Review Source

TP

Tomas P.  
CEO  
Building Materials  
Used the software for: 6-12 months

### "Value for money"

April 10, 2026

5.0

Overall I am super happy and have trust to their services. Never had any issue and must say their customer support is great.

Pros

I am super happy to have one contact point for VAT and OSS support across EU. We are small company and Hellotax helps with admin, registration and filing related to VAT as we are active in several EU countries. We have been working together for 10 months already and never have had any issue.

Cons

Nothing major, but we communicate via email and sometimes it is not so user friendly as I receive it twice with the message itself and then info that my request was updated. Some communication portal would be good.

Review Source

VR

Verified Reviewer  
CEO  
Sports  
Used the software for: Less than 6 months

### "Really good, I would use them again"

December 17, 2024

5.0

Pros

Really good service, I would use them again.

Cons

Service was a really bit pricey but it was worth $$$

Review Source

Response from Hellotax

March 31, 2025

Dear valued customer, Thank you for your great feedback and for taking the time to share your experience. We're glad to hear that you were satisfied with the service and would choose us again. While we understand that pricing is an important factor, we're happy to know you found the value worthwhile. We look forward to supporting your business again in the future! Kind regards The hellotax team

Luana A.  
Financial  
Retail  
Used the software for: 2+ years

### "VAT solutions-Service and Expertise!"

October 2, 2024

5.0

The support was always timely and comprehensive, and I felt well-informed at every stage and every country compliance. Additionally, their commitment to customer satisfaction truly stands out. For VAT solutions, I highly recommend Hellotax!

Pros

Professional & accuracy: I recently worked with Hellotax to secure many VAT numbers for Amazon sales in Europe, and I couldn't be more pleased! Their team provided exceptional guidance throughout the process, making it seamless and efficient.

Cons

Although Hellotax provides excellent support, a more detailed initial guide would help new clients navigate the VAT registration process even more easily.

Review Source

Response from Hellotax

December 4, 2024

Dear Luana, Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our VAT solutions and that our team was able to guide you seamlessly through the process of securing multiple VAT numbers for Amazon sales in Europe. Providing professional, accurate, and efficient support is our goal, and your satisfaction means a lot to us. We also appreciate your feedback about having a more detailed initial guide for new clients. This is valuable input, and we’ll use it to improve the onboarding experience for future clients. It’s fantastic to know that our timely and comprehensive support helped you feel well-informed throughout the entire process. Thank you for recommending hellotax—we look forward to continuing to support your business! Warm regards, The hellotax Team

AS

Andreas S.  
COO  
Consumer Goods  
Used the software for: 6-12 months

### "Switching to hellotax was the right desicion "

August 26, 2024

5.0

Very good. UI is easy enough to use, support is answering questions quickly.

Pros

Quick and easy communication with real people, no chatbots. The entire workflow is much easier than with our previous tax partner.

Cons

Some of the error messages on hellotax are crytic and we had no idea what was wrong with uploaded data. Had to contact support.

Review Source

Response from Hellotax

September 11, 2024

Dear Andreas, Thank you for your detailed review! We’re delighted to hear that switching to hellotax was the right decision for your business, and that you appreciate the quick and easy communication with our team. We’re also glad that our workflow has been more efficient compared to your previous tax partner. We appreciate your feedback regarding the error messages, and we’ll work on making them clearer to improve your experience. If you ever encounter any issues, our support team is always here to help! Kindest regards, The hellotax team

JG

Juliana G.  
Controller  
Retail  
Used the software for: Less than 6 months

### "Excellent Tax Compliance Service for E-commerce Sellers!"

October 28, 2024

5.0

From the beginning, their team was incredibly supportive, helping me navigate complex VAT compliance across multiple countries with ease. They really understand the challenges of managing taxes as an online seller, especially when expanding across borders. The platform is intuitive and user-friendly, making it easy to stay on top of my VAT obligations. I particularly appreciate how responsive and knowledgeable the customer service team is—they’re always available to answer questions and provide solutions quickly. HelloTax’s automated tools save me so much time by streamlining my filing processes. Their compliance solutions are also highly accurate, which gives me peace of mind knowing everything is handled properly. I highly recommend HelloTax to any online seller who wants a reliable, hassle-free solution for their VAT compliance needs.

Pros

Responsive Customer Support: Their support team is highly knowledgeable and quick to respond. I’ve reached out a few times with questions, and they always provided helpful answers.

Cons

Initial Setup Time: Getting everything set up initially required a bit of back and forth, but the customer service team was supportive throughout.

Review Source

Response from Hellotax

December 4, 2024

Dear Juliana, Thank you for your incredible review! We’re delighted to hear that you found our customer support team responsive and knowledgeable and that we were able to assist you in navigating complex VAT compliance with ease. Supporting online sellers as they expand across borders is our mission, and it’s wonderful to know we could help make this process smooth for you. We appreciate your feedback on the initial setup time and are glad our team could provide the support you needed throughout. It’s also great to hear that you found our platform intuitive and our automated tools time-saving and accurate. Your recommendation means a lot to us, and we’re here to assist you whenever you need. Thank you for choosing hellotax as your trusted partner for VAT compliance! Warm regards, The hellotax Team

SS

Silvia S.  
founder  
Retail  
Used the software for: Less than 6 months

### "Very helpful and professional"

October 28, 2024

5.0

Our overall experience with Hellotax has been excellent. They provided close guidance throughout the VAT setup process and continue to offer valuable consultations whenever needed.

Pros

What I liked most about Hellotax was their dedicated and responsive support. They were always available to answer our questions and guided us through each step with clarity and professionalism.

Cons

There was nothing negative to mention; everything went smoothly.

Review Source

Response from Hellotax

December 4, 2024

Dear Silvia, Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience with hellotax and that our dedicated and responsive support made a positive impact. Guiding our clients with clarity and professionalism through each step is something we prioritize, and it’s great to know we met your expectations. We’re delighted that everything went smoothly for you and that you continue to find value in our consultations. If you ever have more questions or need assistance, we’re always here to help. Thank you for choosing hellotax! Warm regards, The hellotax Team

IM

Ionut M.  
Manager  
Cosmetics  
Used the software for: Less than 6 months

### "Highly recommended!"

January 7, 2025

5.0

Pros

A very professional service, highly recommended!

Cons

none, there is really nothing to complain about

Review Source

Response from Hellotax

March 31, 2025

Dear Ionut, Thank you very much for your kind review and recommendation. We’re delighted to hear that you’ve had a positive experience with our service and found it professional and reliable. Your satisfaction means a lot to us, and we’re here to continue supporting your VAT compliance as your business grows. Kind regards The hellotax team

EB

Emre B.  
Owner  
Retail  
Used the software for: 2+ years

### "Excellent Service"

September 6, 2024

5.0

We needed a company to do our VAT registration and tax filings for our e-commerce company that was based in the US. I worked with Hellotax for over 2 years, it was a bit stressful that we didn't know EU customs but they helped us with an excellent support along the way. All our needs were covered without no issues. Big thanks to \[sensitive content hidden\] for her amazing support.

Pros

Smooth experience, excellent customer service

Cons

No bad experiences really in our 2 years of time

Review Source

Response from Hellotax

September 11, 2024

Dear Emre, Thank you for your excellent review and for being with us for over two years! We’re delighted to hear that you had a smooth experience with hellotax and that our customer service met your expectations. Navigating EU customs can be challenging, and we’re glad that our support helped make the process stress-free for your e-commerce business. If you ever need further assistance, we’re always here to help! Kindest regards, The hellotax team

DW

Deborah W.  
owner  
Consumer Goods  
Used the software for: Less than 6 months

### "RUN AWAY and find another VAT service!"

July 31, 2024

1.0

Frustrating! Every day I get a different reason from a different staff person with an excuse for not filing my VAT.

Pros

I so regret that I signed up with Hello Tax. It's been more than a month and they have yet to do anything. I get contradictory emails from their staff- one tells me they're all set with access to the VAT Gateway and then another email comes telling me they have no access. i no longer believe anything they tell me. Clearly they do not communicate with each other.

Cons

They are completely incompetent and their staff doesn't have a clue. Their email is a general "support" email so you never know if your message will reach the person who you are working with.

Review Source

AH

Anthony H.  
Business owner  
Retail  
Used the software for: 2+ years

### "Horrible horrible experience"

November 9, 2020

1.0

As described above, this is a terrible company that really needs to be put out of its misery for all the chaos and suffering they inflict on their users. As long as these users do not check up on them and understand that big mistakes are made they'll feel fine and happy. But sooner or later the situation will explode. They are one of the cheapest in this line of business, but you get what you pay for. Bad advice, horrible service and no idea of what they are doing. I urge anyone considering going to these people to really stay away from them.

Pros

The price was one of the lowest when I was comparing them to the other options and they offered fiscal representation. I needed that as a non-EU business, so my options were limited.

Cons

\- Letters from tax offices delivered after 6 months if at all. This leads to problems and fines escalating. - Mistakes are made with settings. This company for example did not take into account that in order to charge VAT to the destination country, you first need to either breach the distance selling threshold to that country or you need to inform the local tax office that you will lift the thresholds. They never bothered to do that for any of their customers and just went ahead charging destination country VAT everywhere. This means A LOT of the tax returns they file have been incorrect since they started. They also quite bluntly refuse to correct them. As the customer it is YOUR problem and they really do not care about you. - For most of the mistakes they make, they will try to charge you a fee of £200-250 or €200-250 (the amount and currency kind of change a lot). Fines that are sent by a tax office are on you, even if it was their mistake. - When you make it clear to them that you are not going to pay anything anymore until they fix the problems they created, they will abandon you and ignore you. - They do not generate invoices for transactions, which meant I had to use another company for those. In the mean time I guess Amazon is doing that. - Many mistakes with zero-rated zones like the Canary Islands, where they happily charged Spanish VAT.

Reason for choosing hellotax

Price

Review Source

RC

Richard C.  
Director  
Internet  
Used the software for: 6-12 months

### "Hellotax review"

February 15, 2024

5.0

\[sensitive content hidden\] are great and the process has been seamless

Pros

The team at Hellotax are great to work with and very helpful. Making our business more streamline

Cons

No negatives, the team are always on hand to help

Review Source

Response from Hellotax

February 23, 2024

Dear Richard, Thank you for sharing your positive experience with hellotax on Capterra. We're delighted to hear that our team has been instrumental in streamlining your business operations in the internet industry. Your feedback reinforces our commitment to providing exceptional service and support. Knowing that you've found our processes seamless and our team always ready to assist is a great encouragement to us all. We appreciate your high recommendation and are here to continue supporting your business's success. If there's anything more we can do for you, please let us know. Best wishes, The hellotax Team

SBM

Serkan Baris M.  
Co-founder  
Retail  
Used the software for: 6-12 months

### "Excellent solution for VAT Filing"

February 13, 2024

5.0

Pros

Fully automated operation, excellent support whenever you need.

Cons

I hope they will add IOSS services also.

Review Source

Response from Hellotax

February 23, 2024

Dear Serkan, Thank you for your excellent review on Capterra and for highlighting the benefits of our fully automated VAT filing solution. It's great to hear that our support team has been there for you whenever needed. Your suggestion for adding IOSS services is well noted. We're always looking for ways to enhance our offerings and better serve our clients' needs, and your feedback is invaluable in this process. We appreciate your trust in hellotax and look forward to delivering even more value to your retail business. Warm regards, The hellotax Team

DD

Detlev D.  
CEO  
Consumer Electronics  
Used the software for: 2+ years

### "Excellent service, very good workflow and service"

April 16, 2023

5.0

Pros

We have been using Hellotax's service for about 2 years now to process our Amazon Pan EU VAT returns for the countries IT, ES and FR. Both the registration / registration with the tax authorities worked without any problems. The monthly reports and the entire workflow are just as smooth. Conclusion: we can absolutely recommend Hellotax with a clear conscience.

Cons

There are no negative features. We're just happy

Review Source

Response from Hellotax

October 27, 2023

Dear Detlev, We are thrilled to hear about your positive experience with our Amazon Pan EU VAT returns service for Italy, Spain, and France. It's rewarding to know that our registration process and monthly reporting have met your expectations over the past two years. Your endorsement means a lot to us, and we're delighted you're happy with our services. Should you have any future VAT or compliance needs, please don't hesitate to contact us. Best regards, The hellotax team

FD

Frank D.  
Owner  
Retail  
Used the software for: 2+ years

### "Perfect software and personal help"

February 11, 2022

5.0

Hellotax is not only about the perfect software, the personal help you get is from another level. They have created the total package, so you can keep focussing on your sales.

Pros

The software makes a really difficult VAT task, easy to mange. Especially when selling pan European.

Cons

Nothing, they managed everything so only pros if you ask me!

Switched from

[Avalara](https://www.capterra.com/p/75673/AvaTax/)

No personal help

Review Source

Response from Hellotax

February 14, 2022

Hi Frank, Thank you very much for your appreciation, we are very happy to read your kind words and we'll do our best to keep the high standards. All the best, hellotax team

MG

Michael G.  
Managing Director  
Retail  
Used the software for: 2+ years

### "Hello Tax - an integral part of my business."

September 13, 2023

5.0

I find Hello Tax very easy to work with , very professional and reactive to any queries, a much valued business partner!

Pros

The knowledge that my VAT returns are filled correctly.

Cons

The fact that they yell me how much tax I have to pay, no other complaints!

Review Source

Response from Hellotax

October 27, 2023

Dear Michael, We're really happy to hear that you find our VAT services helpful and easy to use. Thank you for calling us a valued business partner; we feel the same about working with you. If you have any more questions or need further help, just let us know. We're here to assist you. Best regards, The hellotax team

AC

Andrea C.  
VP  
Wholesale  
Used the software for: 1-2 years

### "hellotax for VAT"

February 15, 2022

5.0

As a US company, we are not very well versed in how VAT is calcualted. hellotax handheld us throughout the process of applying for VAT and filed our VAT returns regularly. Any changes in tax regulations are notified to us immediately through the portal.

Pros

The portal is extremely easy to use. Once you connect it to your Amazon Seller account, all data is automatically fed through. For selling channel that are not connected, you can upload a spreadsheet.

Cons

Nothing really. It takes little time to learn the software and everything is quite self-explanatory.

Reason for choosing hellotax

The service won us over. Even with the time difference, we are able to get our questions answered quickly (within reasonable EU operating hours). Their customer service is impeccable, and they are very knowledgeable as well.

Review Source

Response from Hellotax

March 16, 2022

Dear Andrea, We couldn't be happier about reading your kind words! It's great you enjoy the software functionality and appreciate our customer service. Looking forward to continue working with you for many years to come! Best regards, hellotax team

UY

Umut Y.  
E-Commerce Director  
Apparel & Fashion  
Used the software for: Less than 6 months

### "German VAT Registration"

November 23, 2023

5.0

We had to register German VAT number for our UK Company to sale on Amazon Germany. Our integration solution provider recommended Hellotax. In 3 months we've got our German VAT Certificate thanks to my Hellotax assistants. We just sent the documents and they did the rest for us.

Pros

Interest of the Hellotax team Ease of Use API Integration with Amazon

Cons

The process took slightly longer than I expected.

Review Source

Response from Hellotax

December 1, 2023

Dear Umut, Thank you for your feedback regarding our German VAT Registration service. We're glad you found our team's interest and our API integration with Amazon to be beneficial. We apologize for any delay in the process and will continue to work on improving efficiency. If you have more feedback or need assistance, please don't hesitate to reach out. Thank you for choosing Hellotax. Best regards, The hellotax team

JF

Josh F.  
Dir. of Sales  
Consumer Goods  
Used the software for: Less than 6 months

### "Simple easy straightforward product and service"

January 8, 2024

5.0

So far they have been a wonderful partner for out international VAT needs.

Pros

The team at HelloTax is extremely helpful and communicative in getting you all set up. We were up and running in just a few short weeks after providing the necessary documentation and HelloTax team took all the guess work out of it for us.

Cons

Communicating with a few different parties can get a bit confusing. One centralized contact is best.

Review Source

Response from Hellotax

January 12, 2024

Dear Josh, Thanks for the positive feedback on Hellotax. We're committed to simplifying VAT management for our partners. Noted on the communication aspect – we're looking into ways to make it more seamless. Delighted to be supporting your international VAT journey. Best, The hellotax team

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