# hellotax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is hellotax the right Sales Tax solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187594/Hellotax/reviews --- hellotax 4.7 (109) [View alternatives](https://www.capterra.com/p/187594/Hellotax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of hellotax Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews SH Sascha H Managing DirectorConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “Secondly, the user-friendly online platform, which automatically imports the relevant data and serves as an exchange platform with the tax advisors.“ March 24, 2026 AW Anna W Finance DirectorConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “This has led to us experiencing compliance issues with various tax authorities, as well as having to pay for the services of another VAT filing company despite the continued illegal direct debit of our bank account for their VAT filing services.“ June 23, 2025 SH Sascha H Managing DirectorConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “What sets Hellotax apart are two things: Firstly, the network of tax advisors in the respective countries, allowing us to benefit from country-specific expertise.“ March 24, 2026 AW Anna W Finance DirectorConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “Appalling customer service, and continued illegal direct debiting of our company bank account despite 6 months of attempts for this to cease.“ June 23, 2025 TP Tomas P CEOBuilding Materials, 2 - 10 employeesUsed the software for: 6-12 months. “I am super happy to have one contact point for VAT and OSS support across EU.“ April 10, 2026 TO Timothy O Co-founder CEORetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Shopify integration and upload template does not work - this means you have to manually process your data, but this was not straightforward and no help was ever provided.“ March 18, 2025 Mutlu A FounderRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Emails are never left unanswered, and communication is consistently timely, even under the New Seller subscription.“ August 7, 2025 CX Christoph X managing directorWarehousing, Self-employedUsed the software for: 6-12 months. “Hellotax promised first-class support – unfortunately, this promise has not been fulfilled.“ December 9, 2025 ## Showing most helpful reviews Showing 1-25 of 109 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Miha M. Manager Food & Beverages Used the software for: Less than 6 months ### "I recommend!" February 26, 2026 5.0 Hellotax provided us with very good support in obtaining a German tax number. Communication was very fast, instructions regarding the required documents were clear, emails were answered very accurately and quickly, and every procedure was approached professionally. Pros Very fast communication, good responsiveness, precise instructions regarding the documents, so that no additional documents were needed. Cons For us beginners, the price could have been a little more affordable and would have taken into account our initial high costs in other areas as well. Alternatives considered [Taxdoo](https://www.capterra.com/p/246136/Taxdoo/) Reason for choosing hellotax Very fast communication, good responsiveness, precise instructions. Review Source MW Mareile W. CEO Biotechnology Used the software for: Less than 6 months ### "Great Experience – Clear, Transparent, and Customer-Oriented!" February 25, 2025 5.0 Hellotax provided an incredibly clear explanation of our tax situation—far better than other service providers we've worked with. The initial consultation was excellent: open, transparent, and truly focused on finding the right solution for us, rather than just the most profitable one for Hellotax. We really appreciate their customer-first approach. Thank you! Pros Great first call to understand our needs Transparent Very good sales person Cons Support less skilled / many copy paste text modules are used Switched from [Taxdoo](https://www.capterra.com/p/246136/Taxdoo/) unhappy with setup, bad support, price to high Review Source Response from Hellotax March 31, 2025 Dear Mareile, Thank you for your detailed and thoughtful review. We’re very pleased to hear that your initial experience with hellotax was clear, transparent, and aligned with your business needs. It’s especially rewarding to know that you felt truly supported in finding the right solution rather than being offered a one-size-fits-all approach. We also appreciate your honest feedback regarding the support experience. We take your comments seriously and are continuously working to ensure that every interaction is as tailored and helpful as possible, beyond standardised responses. Thank you for choosing to work with us—we’re committed to delivering ongoing value and improving wherever we can. Kind regards The hellotax team KC Kadir C. Geschäftsführer Cosmetics Used the software for: Less than 6 months ### "Professional, Reliable and Highly Recommended VAT Partner" April 17, 2026 5.0 I have been selling on Amazon for nearly 15 years and worked with a UK-based tax company for a long time. Switching to hellotax has been a great decision. Their team is highly professional, proactive, and always supportive. They guide you through complex VAT processes in a very structured and understandable way. I genuinely wish I had started working with them earlier. I would definitely recommend hellotax to any Amazon seller dealing with EU VAT. Pros The team is extremely responsive, professional, and knowledgeable. Every step of the process is handled clearly and efficiently. Communication is fast and reliable, which is very important when dealing with VAT across multiple countries Cons Honestly, nothing significant so far. The process can take time, but that is mostly due to tax authorities rather than hellotax itself Review Source CX Christoph X. managing director Warehousing Used the software for: 6-12 months ### "Attention, very bad experience" December 9, 2025 1.0 Several months ago, I switched to Hellotax after Taxfish discontinued its VAT and OSS services. Hellotax promised first-class support – unfortunately, this promise has not been fulfilled. By now, I am so desperate that I am considering seeking legal assistance. Working with the ticket system is extremely frustrating: every follow-up question seems to take me right back to the starting point, without any real progress being made. The current situation with the Polish tax office is particularly stressful. Due to a goods transfer to Poland, I am now facing significant trouble because Hellotax is apparently unable to submit my documents correctly or clearly explain where the problem lies. Since my Polish language skills are limited, I rely on clear and reliable support – but that is precisely what I am not receiving. Despite the high costs, practically nothing works. From my point of view, I am left with no choice but to give one star. The entire process has been a complete disaster. If you have the option to switch to another provider, do yourself a favor and choose a better service provider. Pros Very expensive. Poor performance. Unfortunately, I paid for a year. The support team seems incompetent. Uploading data to the app is very difficult. Period/comma errors, etc. Cons Ticket system Inexperienced employees You're just a number Tickets are passed on with a (stupid) follow-up question Problems are not solved, just postponed Review Source Mutlu A. Founder Retail Used the software for: 1-2 years ### "A Trustworthy Partner for UK & EU VAT Compliance" August 7, 2025 5.0 Working with HelloTax for nearly a year has been a trustworthy and professional experience. Their team consistently delivers strong communication, reliable follow-up, and comprehensive VAT support across the UK and EU. Despite some delays, they remain transparent and responsive, making them a dependable partner for cross-border VAT compliance. Pros The Sales and Support team is very responsive, even when immediate resolution isn’t possible—they always follow through until the issue is resolved. Emails are never left unanswered, and communication is consistently timely, even under the New Seller subscription. As an American company, we received full support in navigating UK VAT and HMRC processes, with issues resolved within an exemplary timeframe. Currently working with them on Germany VAT registration, and their Sales team is again assisting us professionally and thoroughly. Cons Some solutions can take longer than expected, especially when third-party partners in different countries are involved. While they do keep you updated throughout, there is room for improvement in speeding up the resolution time. Review Source SH Sascha H. Managing Director Consumer Goods Used the software for: Less than 6 months ### "Valuable service provider" March 24, 2026 5.0 Overall, hellotax is an extremely helpful service provider that leaves a professional impression. Communication with the contact person works perfectly. Pros What sets Hellotax apart are two things: Firstly, the network of tax advisors in the respective countries, allowing us to benefit from country-specific expertise. Secondly, the user-friendly online platform, which automatically imports the relevant data and serves as an exchange platform with the tax advisors. This increases the efficiency of VAT returns in each country. Cons The dashboard could be technically improved, as not all workflows run smoothly. Furthermore, the onboarding process and help pages should be expanded. It's not easy for new users to find their way around at first. Review Source AW Anna W. Finance Director Consumer Goods Used the software for: 1-2 years ### "0 stars - Do not sign up with Hellotax" June 23, 2025 1.0 0 Stars. Despite our initial good relationship with Hellotax, since December 2024 they have continued to direct debit our bank account despite failing to file our VAT data or address the technological issues with their online platform that have prevented us from paying our VAT to the appropriate tax authorities. This has led to us experiencing compliance issues with various tax authorities, as well as having to pay for the services of another VAT filing company despite the continued illegal direct debit of our bank account for their VAT filing services. DO NOT SIGN UP TO HELLOTAX. They are a fraudulent company engaging in theft and serious mismanagement. Pros I have no Pros to report. Hellotax are very obviously engaging in fraudulent and illegal practices, and are continuing to steal from our small business whilst not providing the services that we have paid for. I have been trying to deal with this escalating situation since December 2024 and have still not been able to find a resolution. Cons Appalling customer service, and continued illegal direct debiting of our company bank account despite 6 months of attempts for this to cease. Review Source TP Tomas P. CEO Building Materials Used the software for: 6-12 months ### "Value for money" April 10, 2026 5.0 Overall I am super happy and have trust to their services. Never had any issue and must say their customer support is great. Pros I am super happy to have one contact point for VAT and OSS support across EU. We are small company and Hellotax helps with admin, registration and filing related to VAT as we are active in several EU countries. We have been working together for 10 months already and never have had any issue. Cons Nothing major, but we communicate via email and sometimes it is not so user friendly as I receive it twice with the message itself and then info that my request was updated. Some communication portal would be good. Review Source Luana A. Financial Retail Used the software for: 2+ years ### "VAT solutions-Service and Expertise!" October 2, 2024 5.0 The support was always timely and comprehensive, and I felt well-informed at every stage and every country compliance. Additionally, their commitment to customer satisfaction truly stands out. For VAT solutions, I highly recommend Hellotax! Pros Professional & accuracy: I recently worked with Hellotax to secure many VAT numbers for Amazon sales in Europe, and I couldn't be more pleased! Their team provided exceptional guidance throughout the process, making it seamless and efficient. Cons Although Hellotax provides excellent support, a more detailed initial guide would help new clients navigate the VAT registration process even more easily. Review Source Response from Hellotax December 4, 2024 Dear Luana, Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our VAT solutions and that our team was able to guide you seamlessly through the process of securing multiple VAT numbers for Amazon sales in Europe. Providing professional, accurate, and efficient support is our goal, and your satisfaction means a lot to us. We also appreciate your feedback about having a more detailed initial guide for new clients. This is valuable input, and we’ll use it to improve the onboarding experience for future clients. It’s fantastic to know that our timely and comprehensive support helped you feel well-informed throughout the entire process. Thank you for recommending hellotax—we look forward to continuing to support your business! Warm regards, The hellotax Team AS Amanjit S. Enterpreneur Apparel & Fashion Used the software for: Less than 6 months ### "Helpful tax tool" July 13, 2025 5.0 All in all, a helpful addition for building a business in other markets from a tax perspective. A must-have for anyone looking to expand or relocate their business abroad. Pros A very fast and helpful support team that truly strives to find a quick solution if unexpected problems or limitations arise. Also features a user-friendly interface. Cons In my opinion, HelloTax could be a bit more affordable or flexible for beginners, especially when it comes to backdating. Still, you do get what you pay for. Review Source AB Andreas B. CEO Retail Used the software for: 6-12 months ### "Recomment that service" December 19, 2024 5.0 good experience. I can recomment it at all Pros Good service, you get there. I can recomment it Cons some cases need to be explained to long. I can recomment it Switched from [Avalara](https://www.capterra.com/p/75673/AvaTax/) they closed and had a bad service. I can recomment hellotax Review Source Response from Hellotax March 31, 2025 Dear Andreas, Thank you for your positive review and for recommending hellotax. We’re glad to hear that you had a good overall experience and that our service met your expectations. We appreciate your feedback regarding the clarity of certain cases—this is something we’re actively working on to ensure smoother and more efficient communication moving forward. It means a lot to us that you chose to switch to hellotax, and we’re committed to continuing to deliver reliable support for your VAT compliance. Kind regards The hellotax team AS Allan S. Director Sporting Goods Used the software for: Less than 6 months ### "Top company to get you VAT compliance" October 10, 2024 5.0 We have just received our VAT number with the great help of Hellotax and we couldn't have done this without them. A lot of very communication and we were always kept in the loop of what was going on and also plenty of help with answering questions. Pros Constant and timeliness of their communication Cons No complaints here at all, everything was made easy. Review Source Response from Hellotax December 4, 2024 Dear Allan, Thank you for your fantastic review! We’re thrilled to hear that our team was able to support you in obtaining your VAT number and that you found our communication timely and consistent. Keeping our clients informed and making the process easy is always our goal, so it’s wonderful to know we met your expectations. If you ever have more questions or need further assistance, please don’t hesitate to reach out. We’re here to help! Thank you for choosing hellotax for your VAT compliance needs. Warm regards, The hellotax Team EB Emre B. Owner Retail Used the software for: 2+ years ### "Excellent Service" September 6, 2024 5.0 We needed a company to do our VAT registration and tax filings for our e-commerce company that was based in the US. I worked with Hellotax for over 2 years, it was a bit stressful that we didn't know EU customs but they helped us with an excellent support along the way. All our needs were covered without no issues. Big thanks to \[sensitive content hidden\] for her amazing support. Pros Smooth experience, excellent customer service Cons No bad experiences really in our 2 years of time Review Source Response from Hellotax September 11, 2024 Dear Emre, Thank you for your excellent review and for being with us for over two years! We’re delighted to hear that you had a smooth experience with hellotax and that our customer service met your expectations. Navigating EU customs can be challenging, and we’re glad that our support helped make the process stress-free for your e-commerce business. If you ever need further assistance, we’re always here to help! Kindest regards, The hellotax team AA Arman A. Director Cosmetics Used the software for: Less than 6 months ### "Great tax agent for VAT fillings" November 27, 2024 5.0 The transition was smooth! Their software is also good. Pros Communication is very important for me. So far it was great to have a very smooth communication line with hellotax. Cons I have not encountered with any issues so far. Review Source Response from Hellotax December 5, 2024 Dear Arman, Thank you for your kind feedback! We’re thrilled to hear that the transition from your previous tax agent was seamless and that you appreciated the smooth communication with our team. Clear and effective communication is something we prioritize, and it’s great to know it made a difference for you. If you ever need further assistance, we’re always here to help. Thank you for choosing hellotax! Warm regards, The hellotax Team IM Ionut M. Manager Cosmetics Used the software for: Less than 6 months ### "Highly recommended!" January 7, 2025 5.0 Pros A very professional service, highly recommended! Cons none, there is really nothing to complain about Review Source Response from Hellotax March 31, 2025 Dear Ionut, Thank you very much for your kind review and recommendation. We’re delighted to hear that you’ve had a positive experience with our service and found it professional and reliable. Your satisfaction means a lot to us, and we’re here to continue supporting your VAT compliance as your business grows. Kind regards The hellotax team FV Freek V. Founder Medical Devices Used the software for: Less than 6 months ### "Great support" September 26, 2024 5.0 Pros Super good support and clear steps. We have dedicated support staff that helps us a lot. Cons The pricing could have been a little more clear upfront. Review Source Response from Hellotax December 4, 2024 Dear Freek, Thank you for your kind review! We’re delighted to hear that you found our support exceptional and appreciated the clarity of our process. Having dedicated support staff to assist our clients is something we pride ourselves on, and it’s great to know it has been helpful for you. We also appreciate your feedback about pricing transparency and will take it into account as we continue to improve our services. If you have any additional suggestions or need further assistance, please don’t hesitate to reach out—we’re here to help! Thank you for choosing hellotax, and we look forward to supporting your business further. Warm regards, The hellotax Team maÇ mehmet ali Ç. trade Alternative Medicine Used the software for: Less than 6 months ### "I have been working with hellotax" June 12, 2024 5.0 Pros I have been working with hellotax for over 2 years. Whenever I have any issues, I always receive very quick responses and my problems are resolved in a short time. If you are looking for full integration with Amazon and compliance with European tax obligations, I definitely recommend them. I am very satisfied. Cons Honestly, there are no negative aspects. I have been working with them for over 2 years. Whether it’s their systems or their employees, I have not experienced any problems. Review Source Response from Hellotax June 28, 2024 Dear Mehmet Ali, Thank you so much for your glowing review! We are thrilled to hear that you have had such a positive experience with Hellotax over the past two years. Your satisfaction with our quick responses, problem resolution, and integration with Amazon and European tax compliance is incredibly encouraging. We greatly appreciate your recommendation and your kind words about our systems and employees. It’s wonderful to know that you haven’t encountered any issues. If you ever need further assistance or have any questions, please don’t hesitate to reach out. We are always here to help and support you. Best regards, The hellotax Team mK mert K. Founder partner Textiles Used the software for: 6-12 months ### "Professional Service" April 21, 2024 5.0 The customer service team is very kind and responds very quickly to all demands. Thanks to Hellotax, I had no problems with tax on the European marketplace. Pros We were in a very difficult situation due to the missing declaration of the previous company. HelloTax's professional team solved all our problems and prevented the penalties. I am grateful to them. Cons The system we need to reach to read the letters from the tax office sometimes does not open on my personal computer. Review Source Response from Hellotax May 20, 2024 Dear Mert, Thank you for your wonderful review! We are thrilled to hear that our professional team was able to resolve your issues and prevent penalties, especially after the challenges you faced with your previous provider. It's great to know that our customer service team has been responsive and helpful. We appreciate your feedback about the system access issue. We will look into this to ensure a smoother experience for you and all our clients. Your satisfaction is our priority, and we are grateful for your trust in hellotax. We look forward to continuing to support you with your tax needs on the European marketplace. Best regards, the hellotax team RC Richard C. Director Internet Used the software for: 6-12 months ### "Hellotax review" February 15, 2024 5.0 \[sensitive content hidden\] are great and the process has been seamless Pros The team at Hellotax are great to work with and very helpful. Making our business more streamline Cons No negatives, the team are always on hand to help Review Source Response from Hellotax February 23, 2024 Dear Richard, Thank you for sharing your positive experience with hellotax on Capterra. We're delighted to hear that our team has been instrumental in streamlining your business operations in the internet industry. Your feedback reinforces our commitment to providing exceptional service and support. Knowing that you've found our processes seamless and our team always ready to assist is a great encouragement to us all. We appreciate your high recommendation and are here to continue supporting your business's success. If there's anything more we can do for you, please let us know. Best wishes, The hellotax Team SBM Serkan Baris M. Co-founder Retail Used the software for: 6-12 months ### "Excellent solution for VAT Filing" February 13, 2024 5.0 Pros Fully automated operation, excellent support whenever you need. Cons I hope they will add IOSS services also. Review Source Response from Hellotax February 23, 2024 Dear Serkan, Thank you for your excellent review on Capterra and for highlighting the benefits of our fully automated VAT filing solution. It's great to hear that our support team has been there for you whenever needed. Your suggestion for adding IOSS services is well noted. We're always looking for ways to enhance our offerings and better serve our clients' needs, and your feedback is invaluable in this process. We appreciate your trust in hellotax and look forward to delivering even more value to your retail business. Warm regards, The hellotax Team EM Ekaterina M. Manager online sales Textiles Used the software for: 2+ years ### "Perfect job" November 30, 2023 5.0 You can count on them and their attitude is very professional Pros Fast service, very responsible and professional service. Cons I have no complaints about the service. Review Source Response from Hellotax December 7, 2023 Dear Ekaterina, Thank you for your wonderful feedback! We're thrilled to hear that you were satisfied with the speed and professionalism of our service. At hellotax, we strive to deliver responsible and efficient solutions to our clients, and it's rewarding to know that we've met your expectations. We appreciate your recognition and the time you took to share your experience. If there's anything more we can do to assist you or improve our services further, please don't hesitate to let us know. Thank you once again for choosing us and for your kind words. We look forward to continuing to serve you with the same level of excellence in the future. Best regards, The hellotax team FD Frank D. Owner Retail Used the software for: 2+ years ### "Perfect software and personal help" February 11, 2022 5.0 Hellotax is not only about the perfect software, the personal help you get is from another level. They have created the total package, so you can keep focussing on your sales. Pros The software makes a really difficult VAT task, easy to mange. Especially when selling pan European. Cons Nothing, they managed everything so only pros if you ask me! Switched from [Avalara](https://www.capterra.com/p/75673/AvaTax/) No personal help Review Source Response from Hellotax February 14, 2022 Hi Frank, Thank you very much for your appreciation, we are very happy to read your kind words and we'll do our best to keep the high standards. All the best, hellotax team TR Tony R. Director Logistics and Supply Chain Used the software for: Less than 6 months ### "EORI Number" October 18, 2023 4.0 If it wasn't for the customer service team mainly Judeanne then the process would have been frustrating. Pros The customer service was 100%, I cannot fault Judeanne. Her customer service skills were 5\*. I was kept informed of all steps! Cons The process took slightly longer than I expected. Review Source Response from Hellotax October 27, 2023 Dear Tony, We're pleased to hear that you found our customer service, particularly from Judeanne, to be excellent. It's rewarding to know that her efforts made the process smoother for you. We acknowledge that the process took longer than expected, and we appreciate your patience. Your feedback helps us improve, and we'll look into ways to expedite similar processes in the future. Kindest regards, The hellotax team AT Alex T. Director Sporting Goods Used the software for: 2+ years ### "Great software and customer support" February 16, 2022 5.0 Since 2017, I have been using the services of hellotax (former FBA-hero), and this experience has so far been strictly positive. Pros Convenient software (web client). You need to set everything up once, and then everything happens automatically. Each reporting period, you receive a notification about how much and where to pay. They know how to turn the paid import VAT into a tax deduction. All you need to do is fill out an excel file according to their template and upload it to the web client. Lightning fast support, with answers detailed and really to the point. For this kind of software, this is extremely important, IMHO. Cons Not much to say, but maybe my case is too simple. I set everything up once and haven't touched anything since - I check in once a month to see how much to pay in taxes. Review Source Response from Hellotax March 16, 2022 Hi Alex, Thank you very much for your kind words! We are happy to see you are satisfied with our service and appreciate the tax automation opportunities we provide. All the best, hellotax team AC Abdullah C. Founder Textiles Used the software for: Less than 6 months ### "The company that fulfills the requirements quickly" January 17, 2024 5.0 Pros They respond quickly to every e-mail and take care of them. Cons There is nothing I don't like about hellotax. Review Source Response from Hellotax January 19, 2024 Dear Abdullah, Thank you so much for your positive review. We're really pleased to hear that our quick response to emails and our efficiency in handling your needs have met your expectations. It's great to know that there's nothing you dislike about our services at hellotax. We're committed to maintaining this level of satisfaction and are always here to assist you with any future requirements you may have. Thank you again for choosing us and for sharing your experience. Best regards, The hellotax team Similar Products Featured ## Related categories [Sales Tax](https://www.capterra.com/sales-tax-software/)[Corporate Tax](https://www.capterra.com/corporate-tax-software/)