--- title: "hellotax Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is hellotax the right Sales Tax solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/187594/Hellotax/reviews/" page_type: "reviews" language: "en" --- hellotax 4.7 (112) [View alternatives](https://www.capterra.com/p/187594/Hellotax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of hellotax Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews SH Sascha H Managing DirectorConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “Secondly, the user-friendly online platform, which automatically imports the relevant data and serves as an exchange platform with the tax advisors.“ March 24, 2026 RY Rodel Y Business OwnerWholesale, Self-employedUsed the software for: Less than 6 months. “The setup guide is not yet done because the location of the setup box is too deep, and I cannot access the rest of my setup“ July 14, 2026 SH Sascha H Managing DirectorConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “What sets Hellotax apart are two things: Firstly, the network of tax advisors in the respective countries, allowing us to benefit from country-specific expertise.“ March 24, 2026 AW Anna W Finance DirectorConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “This has led to us experiencing compliance issues with various tax authorities, as well as having to pay for the services of another VAT filing company despite the continued illegal direct debit of our bank account for their VAT filing services.“ June 23, 2025 RY Rodel Y Business OwnerWholesale, Self-employedUsed the software for: Less than 6 months. “Very accommodating and welcoming, after I have confirmed my agreement with hellotax, their team contacted me, welcome me aboard and give me overview on how the VAT registration will proceed, and now I have already have my VAT registered.“ July 14, 2026 TO Timothy O Co-founder CEORetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Shopify integration and upload template does not work - this means you have to manually process your data, but this was not straightforward and no help was ever provided.“ March 18, 2025 FA Felix A OPC OwnerFood & Beverages, Self-employedUsed the software for: Less than 6 months. “The registration was completed within a reasonable timeframe and we were kept informed at every stage.“ June 9, 2026 AW Anna W Finance DirectorConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “Appalling customer service, and continued illegal direct debiting of our company bank account despite 6 months of attempts for this to cease.“ June 23, 2025 ## Showing most helpful reviews Showing 1-25 of 112 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Miha M. Manager Food & Beverages Used the software for: Less than 6 months ### "I recommend!" February 26, 2026 5.0 Hellotax provided us with very good support in obtaining a German tax number. Communication was very fast, instructions regarding the required documents were clear, emails were answered very accurately and quickly, and every procedure was approached professionally. Pros Very fast communication, good responsiveness, precise instructions regarding the documents, so that no additional documents were needed. Cons For us beginners, the price could have been a little more affordable and would have taken into account our initial high costs in other areas as well. Alternatives considered [Taxdoo](https://www.capterra.com/p/246136/Taxdoo/) Reason for choosing hellotax Very fast communication, good responsiveness, precise instructions. Review Source MW Mareile W. CEO Biotechnology Used the software for: Less than 6 months ### "Great Experience – Clear, Transparent, and Customer-Oriented!" February 25, 2025 5.0 Hellotax provided an incredibly clear explanation of our tax situation—far better than other service providers we've worked with. The initial consultation was excellent: open, transparent, and truly focused on finding the right solution for us, rather than just the most profitable one for Hellotax. We really appreciate their customer-first approach. Thank you! Pros Great first call to understand our needs Transparent Very good sales person Cons Support less skilled / many copy paste text modules are used Switched from [Taxdoo](https://www.capterra.com/p/246136/Taxdoo/) unhappy with setup, bad support, price to high Review Source Response from Hellotax March 31, 2025 Dear Mareile, Thank you for your detailed and thoughtful review. We’re very pleased to hear that your initial experience with hellotax was clear, transparent, and aligned with your business needs. It’s especially rewarding to know that you felt truly supported in finding the right solution rather than being offered a one-size-fits-all approach. We also appreciate your honest feedback regarding the support experience. We take your comments seriously and are continuously working to ensure that every interaction is as tailored and helpful as possible, beyond standardised responses. Thank you for choosing to work with us—we’re committed to delivering ongoing value and improving wherever we can. Kind regards The hellotax team RY Rodel Y. Business Owner Wholesale Used the software for: Less than 6 months ### "German VAT Registration " July 14, 2026 5.0 Excellent experience in processing my VAT registration. I was advised on how long the process would take and what the required documents are. Pros Very accommodating and welcoming, after I have confirmed my agreement with hellotax, their team contacted me, welcome me aboard and give me overview on how the VAT registration will proceed, and now I have already have my VAT registered. Thank you hellotax for your kind assistance. Cons Nothing much, just room for improvement for the software. The setup guide is not yet done because the location of the setup box is too deep, and I cannot access the rest of my setup Review Source CX Christoph X. managing director Warehousing Used the software for: 6-12 months ### "Attention, very bad experience" December 9, 2025 1.0 Several months ago, I switched to Hellotax after Taxfish discontinued its VAT and OSS services. Hellotax promised first-class support – unfortunately, this promise has not been fulfilled. By now, I am so desperate that I am considering seeking legal assistance. Working with the ticket system is extremely frustrating: every follow-up question seems to take me right back to the starting point, without any real progress being made. The current situation with the Polish tax office is particularly stressful. Due to a goods transfer to Poland, I am now facing significant trouble because Hellotax is apparently unable to submit my documents correctly or clearly explain where the problem lies. Since my Polish language skills are limited, I rely on clear and reliable support – but that is precisely what I am not receiving. Despite the high costs, practically nothing works. From my point of view, I am left with no choice but to give one star. The entire process has been a complete disaster. If you have the option to switch to another provider, do yourself a favor and choose a better service provider. Pros Very expensive. Poor performance. Unfortunately, I paid for a year. The support team seems incompetent. Uploading data to the app is very difficult. Period/comma errors, etc. Cons Ticket system Inexperienced employees You're just a number Tickets are passed on with a (stupid) follow-up question Problems are not solved, just postponed Review Source FA Felix A. OPC Owner Food & Beverages Used the software for: Less than 6 months ### "Reliable German VAT Registration Service for Amazon Sellers" June 9, 2026 5.0 We used hellotax to register for German VAT as a small e-commerce business launching on Amazon.de. The process was straightforward and well-managed. Althea guided us through the requirements, communicated clearly, and delivered results. Would recommend to any small business needing EU VAT compliance support Pros Efficient and reliable service. The team handled our German VAT registration smoothly from start to finish. Althea was our assigned agent and was consistently responsive and professional throughout the process. The registration was completed within a reasonable timeframe and we were kept informed at every stage. Cons The dashboard could be more intuitive for first-time users, but the support team more than compensates for this Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing hellotax Cost was cheaper than competition and it was more flexible. Review Source Mutlu A. Founder Retail Used the software for: 1-2 years ### "A Trustworthy Partner for UK & EU VAT Compliance" August 7, 2025 5.0 Working with HelloTax for nearly a year has been a trustworthy and professional experience. Their team consistently delivers strong communication, reliable follow-up, and comprehensive VAT support across the UK and EU. Despite some delays, they remain transparent and responsive, making them a dependable partner for cross-border VAT compliance. Pros The Sales and Support team is very responsive, even when immediate resolution isn’t possible—they always follow through until the issue is resolved. Emails are never left unanswered, and communication is consistently timely, even under the New Seller subscription. As an American company, we received full support in navigating UK VAT and HMRC processes, with issues resolved within an exemplary timeframe. Currently working with them on Germany VAT registration, and their Sales team is again assisting us professionally and thoroughly. Cons Some solutions can take longer than expected, especially when third-party partners in different countries are involved. While they do keep you updated throughout, there is room for improvement in speeding up the resolution time. Review Source KC Kadir C. Geschäftsführer Cosmetics Used the software for: Less than 6 months ### "Professional, Reliable and Highly Recommended VAT Partner" April 17, 2026 5.0 I have been selling on Amazon for nearly 15 years and worked with a UK-based tax company for a long time. Switching to hellotax has been a great decision. Their team is highly professional, proactive, and always supportive. They guide you through complex VAT processes in a very structured and understandable way. I genuinely wish I had started working with them earlier. I would definitely recommend hellotax to any Amazon seller dealing with EU VAT. Pros The team is extremely responsive, professional, and knowledgeable. Every step of the process is handled clearly and efficiently. Communication is fast and reliable, which is very important when dealing with VAT across multiple countries Cons Honestly, nothing significant so far. The process can take time, but that is mostly due to tax authorities rather than hellotax itself Review Source SH Sascha H. Managing Director Consumer Goods Used the software for: Less than 6 months ### "Valuable service provider" March 24, 2026 5.0 Overall, hellotax is an extremely helpful service provider that leaves a professional impression. Communication with the contact person works perfectly. Pros What sets Hellotax apart are two things: Firstly, the network of tax advisors in the respective countries, allowing us to benefit from country-specific expertise. Secondly, the user-friendly online platform, which automatically imports the relevant data and serves as an exchange platform with the tax advisors. This increases the efficiency of VAT returns in each country. Cons The dashboard could be technically improved, as not all workflows run smoothly. Furthermore, the onboarding process and help pages should be expanded. It's not easy for new users to find their way around at first. Review Source TP Tomas P. CEO Building Materials Used the software for: 6-12 months ### "Value for money" April 10, 2026 5.0 Overall I am super happy and have trust to their services. Never had any issue and must say their customer support is great. Pros I am super happy to have one contact point for VAT and OSS support across EU. We are small company and Hellotax helps with admin, registration and filing related to VAT as we are active in several EU countries. We have been working together for 10 months already and never have had any issue. Cons Nothing major, but we communicate via email and sometimes it is not so user friendly as I receive it twice with the message itself and then info that my request was updated. Some communication portal would be good. Review Source FM Franko M. ceo Consumer Goods Used the software for: Less than 6 months ### "VAT number" August 13, 2026 5.0 Worked with an agency which I found on google, looked at reviews and decided to go with them. Easygoing, effective, responsive, very happy to have chosen them. Pros They lead all in one thread, very simple, pragmatic and effective. Super responsive, within hours from your question or doubt. Very professional account administrators. Cons Genuinely I really had no issues with HELLOTAX, and was satisfied with their service and proffesionalism. Review Source KD Konstantin D. Managing Director Consumer Electronics Used the software for: 6-12 months ### "Hellotax - Top VAT Experts" February 11, 2025 5.0 Great cooperation and service. Pros Very reliable and expireinced team with a profound knowledge of EU VAT. Cons Nothing. The cooperation was customer oriented and easy. Review Source Response from Hellotax March 31, 2025 Dear Konstantin, Thank you very much for your kind words and for sharing your positive experience. We’re delighted to hear that you found our team reliable, knowledgeable, and easy to work with. It’s our goal to provide expert, customer-oriented support, and we’re glad that this was reflected in your cooperation with us. We look forward to continuing to support your VAT compliance needs. Kind regards The hellotax team HR Helmut R. CEO Medical Devices Used the software for: Less than 6 months ### "Good solution for our VAT issus" January 10, 2025 5.0 Everything has gone very well so far. The registration of the VAT ID was completed even faster than expected. All our contacts have been easy to communicate with. Pros \- The consultant did an excellent job explaining the process and even suggested a less expensive plan after fully understanding our needs. - Applying for a VAT ID was straightforward, thanks to the clear instructions provided on which documents we needed to submit. - We encountered issues with the German tax authorities during our VAT ID application. They requested a document that no longer exists due to changes implemented by the Estonian tax authorities. After persistent back-and-forth communication, your consultant successfully convinced the German tax authorities, and our application was approved. - The instructions were clear, and whenever we had questions, the support team responded to our emails very quickly. - Pricing is very competitive. Cons The knowledge base needs improvement. Many of the questions we had were not addressed, which required us to contact support for clarification. Review Source Response from Hellotax March 31, 2025 Dear Helmut, Thank you for your thorough and thoughtful review. We’re very pleased to hear that your experience with hellotax has been positive and that our consultant was able to support you effectively—from identifying the best plan for your needs to resolving challenges with the German tax authorities. It’s great to know that the VAT registration process was smooth and faster than expected. We also appreciate your constructive feedback regarding our knowledge base. This is an area we are actively working to improve so that clients can find answers more easily without always needing to contact support. Thank you again for your trust in our team. We're committed to continuously improving our services and supporting your VAT compliance moving forward. Kind regards The hellotax team YL Yongpyo L. Director Consumer Goods Used the software for: 2+ years ### "Good to recommend non EU Amazon sellers" November 24, 2024 5.0 It is okay overall specially for non EU Amazon sellers as compliance is simple and no need to spent high amount. Pros Prompt contact and communication of coordinators for registration and reporting. This type of software quality are basically same but the matter is how fast communicate to solve issues. Communication is the most important part. Registration team quality is good anyway. Cons Quality of service for EU customers are not good. As it is complicated, it is not recommended to EU established companies. Review Source Response from Hellotax December 4, 2024 Dear Yongpyo, Thank you for sharing your feedback and for recommending hellotax to non-EU Amazon sellers. We’re pleased to hear that you appreciated the prompt communication and support from our registration and reporting teams. Clear and fast communication is indeed essential, and we’re glad it stood out to you. We value your input regarding service quality for EU-established companies and recognize the complexities involved. Your comments are important to us as we continuously strive to improve and provide a seamless experience for all clients. Thank you for choosing hellotax as your VAT compliance partner. If you have any further suggestions or need assistance, we’re always here to help. Warm regards, The hellotax Team IM Ionut M. Manager Cosmetics Used the software for: Less than 6 months ### "Highly recommended!" January 7, 2025 5.0 Pros A very professional service, highly recommended! Cons none, there is really nothing to complain about Review Source Response from Hellotax March 31, 2025 Dear Ionut, Thank you very much for your kind review and recommendation. We’re delighted to hear that you’ve had a positive experience with our service and found it professional and reliable. Your satisfaction means a lot to us, and we’re here to continue supporting your VAT compliance as your business grows. Kind regards The hellotax team AS Allan S. Director Sporting Goods Used the software for: Less than 6 months ### "Top company to get you VAT compliance" October 10, 2024 5.0 We have just received our VAT number with the great help of Hellotax and we couldn't have done this without them. A lot of very communication and we were always kept in the loop of what was going on and also plenty of help with answering questions. Pros Constant and timeliness of their communication Cons No complaints here at all, everything was made easy. Review Source Response from Hellotax December 4, 2024 Dear Allan, Thank you for your fantastic review! We’re thrilled to hear that our team was able to support you in obtaining your VAT number and that you found our communication timely and consistent. Keeping our clients informed and making the process easy is always our goal, so it’s wonderful to know we met your expectations. If you ever have more questions or need further assistance, please don’t hesitate to reach out. We’re here to help! Thank you for choosing hellotax for your VAT compliance needs. Warm regards, The hellotax Team cK cagdas K. GM Apparel & Fashion Used the software for: Less than 6 months ### "NL VAT Registration" September 20, 2024 5.0 Worked with them for NL VAT registration, it was super fast. Will be working with them to get OSS registration and VAT returns. Special thanks to \[sensitive content hidden\] for their assistance! Pros I thought it would take at least 3 months to complete VAT registration from the Netherlands. It was completed in a short time of 1 month. Cons I haven't had any negative experiences so far. Everything is as it should be. Review Source Response from Hellotax December 4, 2024 Dear Çagdas, Thank you for your fantastic feedback! We’re thrilled to hear that your NL VAT registration was completed much faster than expected. It’s wonderful to know that you’re planning to continue working with us for OSS registration and VAT returns. Your kind words about our service mean a lot to us, and we’re committed to providing the same level of efficiency and support moving forward. If you ever have questions or need assistance, don’t hesitate to reach out—we’re always here to help! Warm regards, The hellotax Team DW Deborah W. owner Consumer Goods Used the software for: Less than 6 months ### "RUN AWAY and find another VAT service!" July 31, 2024 1.0 Frustrating! Every day I get a different reason from a different staff person with an excuse for not filing my VAT. Pros I so regret that I signed up with Hello Tax. It's been more than a month and they have yet to do anything. I get contradictory emails from their staff- one tells me they're all set with access to the VAT Gateway and then another email comes telling me they have no access. i no longer believe anything they tell me. Clearly they do not communicate with each other. Cons They are completely incompetent and their staff doesn't have a clue. Their email is a general "support" email so you never know if your message will reach the person who you are working with. Review Source EB Emre B. Owner Retail Used the software for: 2+ years ### "Excellent Service" September 6, 2024 5.0 We needed a company to do our VAT registration and tax filings for our e-commerce company that was based in the US. I worked with Hellotax for over 2 years, it was a bit stressful that we didn't know EU customs but they helped us with an excellent support along the way. All our needs were covered without no issues. Big thanks to \[sensitive content hidden\] for her amazing support. Pros Smooth experience, excellent customer service Cons No bad experiences really in our 2 years of time Review Source Response from Hellotax September 11, 2024 Dear Emre, Thank you for your excellent review and for being with us for over two years! We’re delighted to hear that you had a smooth experience with hellotax and that our customer service met your expectations. Navigating EU customs can be challenging, and we’re glad that our support helped make the process stress-free for your e-commerce business. If you ever need further assistance, we’re always here to help! Kindest regards, The hellotax team SBM Serkan Baris M. Co-founder Retail Used the software for: 6-12 months ### "Excellent solution for VAT Filing" February 13, 2024 5.0 Pros Fully automated operation, excellent support whenever you need. Cons I hope they will add IOSS services also. Review Source Response from Hellotax February 23, 2024 Dear Serkan, Thank you for your excellent review on Capterra and for highlighting the benefits of our fully automated VAT filing solution. It's great to hear that our support team has been there for you whenever needed. Your suggestion for adding IOSS services is well noted. We're always looking for ways to enhance our offerings and better serve our clients' needs, and your feedback is invaluable in this process. We appreciate your trust in hellotax and look forward to delivering even more value to your retail business. Warm regards, The hellotax Team LD Luca D. Data Analyst Consumer Goods Used the software for: Less than 6 months ### "Great communication and fast results" August 27, 2024 4.0 Pros HelloTax is a reliable service and the support is very responsive. Their team acts promptly and is always ready to help with any tax problem or if you need to provide additional documents/information to the authority. Excellent communication is one of the main reasons why you can rely on them - they answer every question quickly and clearly. HelloTax the ideal partner for anyone looking for hassle-free tax solutions. Choose HelloTax for your business and you're in good hands. Cons Complex User Interface: The platform's interface may not be intuitive, making it difficult to navigate or find certain features, which could impact the overall user experience. Review Source Response from Hellotax September 11, 2024 Dear Luca, Thank you for your great review! We’re glad to hear that you found hellotax to be a reliable service with responsive support, and that our team has been prompt in helping you with your tax needs. Your kind words about our communication mean a lot to us, and we’re happy to know that you feel in good hands. We appreciate your feedback regarding the user interface and will work on making it more intuitive to enhance your overall experience. If you need any further assistance, we’re always here to help! Kindest regards, The hellotax team DW Duane W. CEO Consumer Goods Used the software for: 6-12 months ### "Good service" February 16, 2024 4.0 I appreciate the overall positive experience with HelloTax and the effectiveness of their services in VAT registration across multiple countries. I hope the company considers implementing additional support channels to further enhance the overall customer satisfaction. Pros I recently utilized HelloTax's services for registering VAT numbers in Germany, Poland, Czech Republic, France, and the UK, and overall, I am pleased with the efficiency and speed of the process. The smooth and hassle-free experience during the registration in these countries exceeded my expectations. Cons The only downside I encountered was the limited customer support options. The support is exclusively provided through email, and unfortunately, responses are often delayed due to the need for our contact person to consult with colleagues for specific inquiries. This results in prolonged email exchanges that sometimes lead to no resolution. I believe HelloTax could significantly enhance the customer experience by introducing phone support. The ability to address issues directly over the phone would not only expedite problem resolution but also provide a more immediate and interactive avenue for clients seeking assistance. This improvement would undoubtedly contribute to a more well-rounded and customer-centric service. Review Source FD Frank D. Owner Retail Used the software for: 2+ years ### "Perfect software and personal help" February 11, 2022 5.0 Hellotax is not only about the perfect software, the personal help you get is from another level. They have created the total package, so you can keep focussing on your sales. Pros The software makes a really difficult VAT task, easy to mange. Especially when selling pan European. Cons Nothing, they managed everything so only pros if you ask me! Switched from [Avalara](https://www.capterra.com/p/75673/AvaTax/) No personal help Review Source Response from Hellotax February 14, 2022 Hi Frank, Thank you very much for your appreciation, we are very happy to read your kind words and we'll do our best to keep the high standards. All the best, hellotax team MG Michael G. Managing Director Retail Used the software for: 2+ years ### "Hello Tax - an integral part of my business." September 13, 2023 5.0 I find Hello Tax very easy to work with , very professional and reactive to any queries, a much valued business partner! Pros The knowledge that my VAT returns are filled correctly. Cons The fact that they yell me how much tax I have to pay, no other complaints! Review Source Response from Hellotax October 27, 2023 Dear Michael, We're really happy to hear that you find our VAT services helpful and easy to use. Thank you for calling us a valued business partner; we feel the same about working with you. If you have any more questions or need further help, just let us know. We're here to assist you. Best regards, The hellotax team AC Andrea C. VP Wholesale Used the software for: 1-2 years ### "hellotax for VAT" February 15, 2022 5.0 As a US company, we are not very well versed in how VAT is calcualted. hellotax handheld us throughout the process of applying for VAT and filed our VAT returns regularly. Any changes in tax regulations are notified to us immediately through the portal. Pros The portal is extremely easy to use. Once you connect it to your Amazon Seller account, all data is automatically fed through. For selling channel that are not connected, you can upload a spreadsheet. Cons Nothing really. It takes little time to learn the software and everything is quite self-explanatory. Reason for choosing hellotax The service won us over. Even with the time difference, we are able to get our questions answered quickly (within reasonable EU operating hours). Their customer service is impeccable, and they are very knowledgeable as well. Review Source Response from Hellotax March 16, 2022 Dear Andrea, We couldn't be happier about reading your kind words! It's great you enjoy the software functionality and appreciate our customer service. Looking forward to continue working with you for many years to come! Best regards, hellotax team AG Adem G. CEO Consumer Electronics Used the software for: 2+ years ### "Difficult start but later self running system" March 15, 2022 5.0 2016 we started with Amazon's own tax system. That was a total disaster. After that we switched to another provider, where things went just as badly. Nothing worked, communication was extremely poor. After two years full of problems, we switched to HelloTax. Due to the previous problems, the change was not easy and there were many problems, but this was due to the preparatory work of the other providers. After the change was made after almost half a year, everything slowly began to find a rhythm and became a self-running system Pros Easy to use, intuitiv, very detailed, many options Cons At the beginning we had some problems with our account. The mail communication were blocked. Our mails never got where they were supposed to go. It took a long time to fix the problem Review Source Response from Hellotax March 21, 2022 Thank you for being our client for years and for recommending us! We are happy and honored to be a part of your success story and we'll continue to work on offering VAT compliance services at the highest possible standards. All the best, hellotax team Similar Products Featured