# Page 3 | hellotax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is hellotax the right Sales Tax solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187594/Hellotax/reviews --- hellotax 4.7 (109) [View alternatives](https://www.capterra.com/p/187594/Hellotax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of hellotax ## Showing most helpful reviews Showing 51-75 of 109 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TE Tobias E. Gesellschafter Retail Used the software for: Less than 6 months ### "hellotax, Nur zum Empfehlen!! " October 8, 2024 5.0 Sehr angenehmes Onboarding. Alles sehr gut erklärt und umgesetzt. Bei fragen sehr schnelle und gute Antwort. Pros Sehr guter und schneller Service. Sehr gute Erreichbarkeit und schnelles abarbeiten von Themen. Sehr freundlich und höflich. Preislich top. Cons Es gibt bis jetzt keine punkte die ich monieren kann. Alternatives considered [Taxdoo](https://www.capterra.com/p/246136/Taxdoo/) Reason for choosing hellotax Preis und das erst Gespräch waren entscheident Review Source Response from Hellotax December 4, 2024 Dear Tobias, Thank you for your fantastic feedback! We’re delighted to hear that you had such a positive experience with our service, from the smooth onboarding process to the quick and effective resolution of issues. Providing friendly, professional, and efficient support is our top priority, and we’re thrilled that our team met your expectations. Your kind words about our pricing and communication mean a lot to us. If you ever have further questions or need assistance, we’re always here to help. Thank you for recommending hellotax! Warm regards, The hellotax Team LD Luca D. Data Analyst Consumer Goods Used the software for: Less than 6 months ### "Great communication and fast results" August 27, 2024 4.0 Pros HelloTax is a reliable service and the support is very responsive. Their team acts promptly and is always ready to help with any tax problem or if you need to provide additional documents/information to the authority. Excellent communication is one of the main reasons why you can rely on them - they answer every question quickly and clearly. HelloTax the ideal partner for anyone looking for hassle-free tax solutions. Choose HelloTax for your business and you're in good hands. Cons Complex User Interface: The platform's interface may not be intuitive, making it difficult to navigate or find certain features, which could impact the overall user experience. Review Source Response from Hellotax September 11, 2024 Dear Luca, Thank you for your great review! We’re glad to hear that you found hellotax to be a reliable service with responsive support, and that our team has been prompt in helping you with your tax needs. Your kind words about our communication mean a lot to us, and we’re happy to know that you feel in good hands. We appreciate your feedback regarding the user interface and will work on making it more intuitive to enhance your overall experience. If you need any further assistance, we’re always here to help! Kindest regards, The hellotax team IM Ionut M. Manager Cosmetics Used the software for: Less than 6 months ### "Highly recommended!" January 7, 2025 5.0 Pros A very professional service, highly recommended! Cons none, there is really nothing to complain about Review Source Response from Hellotax March 31, 2025 Dear Ionut, Thank you very much for your kind review and recommendation. We’re delighted to hear that you’ve had a positive experience with our service and found it professional and reliable. Your satisfaction means a lot to us, and we’re here to continue supporting your VAT compliance as your business grows. Kind regards The hellotax team GM Galina M. Accounts Assistant Building Materials Used the software for: Less than 6 months ### "Very helpful and thorough " August 19, 2024 5.0 Good business to deal with! We were impressed with quick service for obtaining VAT number for Belgium. We feel all our inquiries are promptly handled with great care and professionalism! Pros We were impressed with quick service for obtaining VAT number for Belgium. We feel all our inquiries are promptly handled with great care and professionalism! Cons No negative experience to be described as of yet. Review Source Response from Hellotax September 11, 2024 Dear Galina, Thank you for your fantastic review! We’re delighted to hear that you were impressed with the speed of our service in obtaining your VAT number for Belgium. It’s great to know that your inquiries have been handled promptly and professionally. Your satisfaction is our top priority, and we’re happy to have met your expectations. If you ever need further assistance, don’t hesitate to reach out! Kindest regards, The hellotax team AS Andreas S. COO Consumer Goods Used the software for: 6-12 months ### "Switching to hellotax was the right desicion " August 26, 2024 5.0 Very good. UI is easy enough to use, support is answering questions quickly. Pros Quick and easy communication with real people, no chatbots. The entire workflow is much easier than with our previous tax partner. Cons Some of the error messages on hellotax are crytic and we had no idea what was wrong with uploaded data. Had to contact support. Review Source Response from Hellotax September 11, 2024 Dear Andreas, Thank you for your detailed review! We’re delighted to hear that switching to hellotax was the right decision for your business, and that you appreciate the quick and easy communication with our team. We’re also glad that our workflow has been more efficient compared to your previous tax partner. We appreciate your feedback regarding the error messages, and we’ll work on making them clearer to improve your experience. If you ever encounter any issues, our support team is always here to help! Kindest regards, The hellotax team DW Deborah W. owner Consumer Goods Used the software for: Less than 6 months ### "RUN AWAY and find another VAT service!" July 31, 2024 1.0 Frustrating! Every day I get a different reason from a different staff person with an excuse for not filing my VAT. Pros I so regret that I signed up with Hello Tax. It's been more than a month and they have yet to do anything. I get contradictory emails from their staff- one tells me they're all set with access to the VAT Gateway and then another email comes telling me they have no access. i no longer believe anything they tell me. Clearly they do not communicate with each other. Cons They are completely incompetent and their staff doesn't have a clue. Their email is a general "support" email so you never know if your message will reach the person who you are working with. Review Source SP Sandra P. Administration Retail Used the software for: 1-2 years ### "Good service" August 9, 2024 5.0 Pros The best thing about Hellotax is its user-friendly platform, which automates and simplifies the complex process of VAT registration and management across different EU countries. Cons The least favorable aspect of Hellotax is the occasional delays in customer support response times, which can be frustrating when dealing with time-sensitive tax issues. Review Source Response from Hellotax September 11, 2024 Dear Sandra, Thank you for your great review! We’re glad to hear that you find our platform user-friendly and that it helps simplify VAT registration and management across different EU countries. Your feedback is invaluable, and we appreciate your honesty regarding the occasional delays in support response times. We're always striving to improve and ensure timely assistance, especially for time-sensitive matters. If you ever need further support, we’re here to help! Kindest regards, The hellotax team UA Umar A. Managing Partner Retail Used the software for: 6-12 months ### "Brilliant Experience" August 2, 2024 5.0 Pros 1\. The costing/pricing is very clear 2. Clear communication on what is needed for VAT registration and the filings 3. The support provided by the registration team (I was working with a lady called Judeanne) is brilliant. It makes your execution smooth. Cons Nothing bad, really. The experience has been very good Review Source Response from Hellotax September 11, 2024 Dear Umar, Thank you for your brilliant review! We’re thrilled to hear that you had such a positive experience with hellotax, and that our clear pricing, communication, and support helped make your VAT registration process smooth and efficient. Your satisfaction is our top priority, and we’re delighted that everything met your expectations. If you ever need further assistance, we’re always here to help! Kindest regards, The hellotax team AH Anthony H. Business owner Retail Used the software for: 2+ years ### "Horrible horrible experience" November 9, 2020 1.0 As described above, this is a terrible company that really needs to be put out of its misery for all the chaos and suffering they inflict on their users. As long as these users do not check up on them and understand that big mistakes are made they'll feel fine and happy. But sooner or later the situation will explode. They are one of the cheapest in this line of business, but you get what you pay for. Bad advice, horrible service and no idea of what they are doing. I urge anyone considering going to these people to really stay away from them. Pros The price was one of the lowest when I was comparing them to the other options and they offered fiscal representation. I needed that as a non-EU business, so my options were limited. Cons \- Letters from tax offices delivered after 6 months if at all. This leads to problems and fines escalating. - Mistakes are made with settings. This company for example did not take into account that in order to charge VAT to the destination country, you first need to either breach the distance selling threshold to that country or you need to inform the local tax office that you will lift the thresholds. They never bothered to do that for any of their customers and just went ahead charging destination country VAT everywhere. This means A LOT of the tax returns they file have been incorrect since they started. They also quite bluntly refuse to correct them. As the customer it is YOUR problem and they really do not care about you. - For most of the mistakes they make, they will try to charge you a fee of £200-250 or €200-250 (the amount and currency kind of change a lot). Fines that are sent by a tax office are on you, even if it was their mistake. - When you make it clear to them that you are not going to pay anything anymore until they fix the problems they created, they will abandon you and ignore you. - They do not generate invoices for transactions, which meant I had to use another company for those. In the mean time I guess Amazon is doing that. - Many mistakes with zero-rated zones like the Canary Islands, where they happily charged Spanish VAT. Reason for choosing hellotax Price Review Source mK mert K. Founder partner Textiles Used the software for: 6-12 months ### "Professional Service" April 21, 2024 5.0 The customer service team is very kind and responds very quickly to all demands. Thanks to Hellotax, I had no problems with tax on the European marketplace. Pros We were in a very difficult situation due to the missing declaration of the previous company. HelloTax's professional team solved all our problems and prevented the penalties. I am grateful to them. Cons The system we need to reach to read the letters from the tax office sometimes does not open on my personal computer. Review Source Response from Hellotax May 20, 2024 Dear Mert, Thank you for your wonderful review! We are thrilled to hear that our professional team was able to resolve your issues and prevent penalties, especially after the challenges you faced with your previous provider. It's great to know that our customer service team has been responsive and helpful. We appreciate your feedback about the system access issue. We will look into this to ensure a smoother experience for you and all our clients. Your satisfaction is our priority, and we are grateful for your trust in hellotax. We look forward to continuing to support you with your tax needs on the European marketplace. Best regards, the hellotax team Grzegorz C. Operations Manager E-Learning Used the software for: 2+ years ### "professional tax compliance across EU" August 31, 2022 5.0 Pros I am with hello tax for over 2 years now, if you are looking for a company to complex look after you tax liabilities across EU, they are definitely recommended. I you use additionally amazon platform, they have 100% integrated platform for automated data downloads, really useful. 5/5 Cons sometimes breaks down for few hours, but not more often then once per month Review Source Response from Hellotax October 27, 2023 Dear Grzegorz, We're delighted to hear that you've had a positive experience with our tax compliance services across the EU, especially the integration with the Amazon platform. Your continued trust over the past two years is greatly valued. We acknowledge the occasional system downtimes you mentioned and appreciate your understanding. We are actively working to minimize these instances to ensure uninterrupted service. Your feedback is invaluable to us, and we look forward to serving your tax needs consistently in the future. Best regards, The hellotax team KC Katarina C. Director Cosmetics Used the software for: 2+ years ### "A reliable partner for Amazon seller" February 10, 2024 5.0 Pros They always communicate, and try to find a solution. Cons There is always room for improvement, but I haven't found anything negative yet Review Source Response from Hellotax February 23, 2024 Dear Katarina, Thank you for your kind words on Capterra about your experience with hellotax. We're delighted to know you find us a reliable partner for your business. Your appreciation for our communication and solution-driven approach means a lot to us. We agree there's always room for improvement and welcome any suggestions you have to make our services even better. Thank you for choosing hellotax, and we look forward to continuing to support your business's VAT compliance needs. Best regards, The hellotax team RC Richard C. Director Internet Used the software for: 6-12 months ### "Hellotax review" February 15, 2024 5.0 \[sensitive content hidden\] are great and the process has been seamless Pros The team at Hellotax are great to work with and very helpful. Making our business more streamline Cons No negatives, the team are always on hand to help Review Source Response from Hellotax February 23, 2024 Dear Richard, Thank you for sharing your positive experience with hellotax on Capterra. We're delighted to hear that our team has been instrumental in streamlining your business operations in the internet industry. Your feedback reinforces our commitment to providing exceptional service and support. Knowing that you've found our processes seamless and our team always ready to assist is a great encouragement to us all. We appreciate your high recommendation and are here to continue supporting your business's success. If there's anything more we can do for you, please let us know. Best wishes, The hellotax Team AE ATAKAN E. MANAGER Textiles Used the software for: 1-2 years ### "expert and helpfuller team." January 25, 2024 5.0 Support was always reliable and they did the best they can to handly my issuesand the team is very friendly . I recommend Pros They reply my questions as soon as possible and solve my problems. Cons The dashboard can be developed. Letters from taz office can be done more quick. Review Source Response from Hellotax February 2, 2024 Dear Atakan, Thank you for recognizing our expert and helpful team. We're glad to hear that our prompt responses and problem-solving have met your expectations. Your suggestions for dashboard improvement and quicker processing of tax office letters are valuable, and we're actively working on these areas. We're delighted that you've found our support reliable and our team friendly. Thank you for recommending us! Best regards, The hellotax team SBM Serkan Baris M. Co-founder Retail Used the software for: 6-12 months ### "Excellent solution for VAT Filing" February 13, 2024 5.0 Pros Fully automated operation, excellent support whenever you need. Cons I hope they will add IOSS services also. Review Source Response from Hellotax February 23, 2024 Dear Serkan, Thank you for your excellent review on Capterra and for highlighting the benefits of our fully automated VAT filing solution. It's great to hear that our support team has been there for you whenever needed. Your suggestion for adding IOSS services is well noted. We're always looking for ways to enhance our offerings and better serve our clients' needs, and your feedback is invaluable in this process. We appreciate your trust in hellotax and look forward to delivering even more value to your retail business. Warm regards, The hellotax Team EM Ekaterina M. Manager online sales Textiles Used the software for: 2+ years ### "Perfect job" November 30, 2023 5.0 You can count on them and their attitude is very professional Pros Fast service, very responsible and professional service. Cons I have no complaints about the service. Review Source Response from Hellotax December 7, 2023 Dear Ekaterina, Thank you for your wonderful feedback! We're thrilled to hear that you were satisfied with the speed and professionalism of our service. At hellotax, we strive to deliver responsible and efficient solutions to our clients, and it's rewarding to know that we've met your expectations. We appreciate your recognition and the time you took to share your experience. If there's anything more we can do to assist you or improve our services further, please don't hesitate to let us know. Thank you once again for choosing us and for your kind words. We look forward to continuing to serve you with the same level of excellence in the future. Best regards, The hellotax team Ece O. sales and operations manager Textiles Used the software for: Less than 6 months ### "SK VAT ID registation" February 1, 2024 5.0 Pros They were always very proactive and responsive during our SK VAT ID application process. \[sensitive content hidden\] was always answering fastly and positively to any of our concerns. Cons Maybe the interface of the application can be more user friendly. Review Source Response from Hellotax February 12, 2024 Dear Ece, Thank you for taking the time to review hellotax on Capterra and for sharing your experience with our SK VAT ID registration service. We're thrilled to hear that our team provided fine support throughout the application process. Your feedback is invaluable to us. We've taken note of your comment regarding the interface of our application. Continuous improvement is at the core of what we do, and suggestions like yours help us enhance our user experience. Rest assured, we are working on making our interface more user-friendly. Thank you for choosing hellotax for your VAT needs. We look forward to continuing to support your business in the textiles industry. Best regards, The hellotax Team DD Detlev D. CEO Consumer Electronics Used the software for: 2+ years ### "Excellent service, very good workflow and service" April 16, 2023 5.0 Pros We have been using Hellotax's service for about 2 years now to process our Amazon Pan EU VAT returns for the countries IT, ES and FR. Both the registration / registration with the tax authorities worked without any problems. The monthly reports and the entire workflow are just as smooth. Conclusion: we can absolutely recommend Hellotax with a clear conscience. Cons There are no negative features. We're just happy Review Source Response from Hellotax October 27, 2023 Dear Detlev, We are thrilled to hear about your positive experience with our Amazon Pan EU VAT returns service for Italy, Spain, and France. It's rewarding to know that our registration process and monthly reporting have met your expectations over the past two years. Your endorsement means a lot to us, and we're delighted you're happy with our services. Should you have any future VAT or compliance needs, please don't hesitate to contact us. Best regards, The hellotax team IF Ilian F. Project Manager Cosmetics Used the software for: Less than 6 months ### "Keep up the good work!" February 20, 2024 5.0 Pros As an international company, we are extremely satisfied with the services provided by Hellotax. Everything happens extremely easily, quickly and without any complications. All employees are very responsive, explain and help with cases. We can safely say that their service is at a very high level compared to their competitors. Cons There is no such thing since we only work together since few months. Review Source Response from Hellotax May 20, 2024 Dear Ilian, Thank you so much for your glowing review! We are delighted to hear that you are extremely satisfied with the services provided by hellotax. It's wonderful to know that our team has been responsive and helpful, making the process easy and complication-free for your international company. We truly appreciate your kind words and your high rating. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. Best regards, the hellotax team FD Frank D. Owner Retail Used the software for: 2+ years ### "Perfect software and personal help" February 11, 2022 5.0 Hellotax is not only about the perfect software, the personal help you get is from another level. They have created the total package, so you can keep focussing on your sales. Pros The software makes a really difficult VAT task, easy to mange. Especially when selling pan European. Cons Nothing, they managed everything so only pros if you ask me! Switched from [Avalara](https://www.capterra.com/p/75673/AvaTax/) No personal help Review Source Response from Hellotax February 14, 2022 Hi Frank, Thank you very much for your appreciation, we are very happy to read your kind words and we'll do our best to keep the high standards. All the best, hellotax team MG Michael G. Managing Director Retail Used the software for: 2+ years ### "Hello Tax - an integral part of my business." September 13, 2023 5.0 I find Hello Tax very easy to work with , very professional and reactive to any queries, a much valued business partner! Pros The knowledge that my VAT returns are filled correctly. Cons The fact that they yell me how much tax I have to pay, no other complaints! Review Source Response from Hellotax October 27, 2023 Dear Michael, We're really happy to hear that you find our VAT services helpful and easy to use. Thank you for calling us a valued business partner; we feel the same about working with you. If you have any more questions or need further help, just let us know. We're here to assist you. Best regards, The hellotax team TR Tony R. Director Logistics and Supply Chain Used the software for: Less than 6 months ### "EORI Number" October 18, 2023 4.0 If it wasn't for the customer service team mainly Judeanne then the process would have been frustrating. Pros The customer service was 100%, I cannot fault Judeanne. Her customer service skills were 5\*. I was kept informed of all steps! Cons The process took slightly longer than I expected. Review Source Response from Hellotax October 27, 2023 Dear Tony, We're pleased to hear that you found our customer service, particularly from Judeanne, to be excellent. It's rewarding to know that her efforts made the process smoother for you. We acknowledge that the process took longer than expected, and we appreciate your patience. Your feedback helps us improve, and we'll look into ways to expedite similar processes in the future. Kindest regards, The hellotax team AC Andrea C. VP Wholesale Used the software for: 1-2 years ### "hellotax for VAT" February 15, 2022 5.0 As a US company, we are not very well versed in how VAT is calcualted. hellotax handheld us throughout the process of applying for VAT and filed our VAT returns regularly. Any changes in tax regulations are notified to us immediately through the portal. Pros The portal is extremely easy to use. Once you connect it to your Amazon Seller account, all data is automatically fed through. For selling channel that are not connected, you can upload a spreadsheet. Cons Nothing really. It takes little time to learn the software and everything is quite self-explanatory. Reason for choosing hellotax The service won us over. Even with the time difference, we are able to get our questions answered quickly (within reasonable EU operating hours). Their customer service is impeccable, and they are very knowledgeable as well. Review Source Response from Hellotax March 16, 2022 Dear Andrea, We couldn't be happier about reading your kind words! It's great you enjoy the software functionality and appreciate our customer service. Looking forward to continue working with you for many years to come! Best regards, hellotax team PG Pascal G. CEO Import and Export Used the software for: 1-2 years ### "Grund Solides Programm " February 19, 2022 5.0 Ich habe erst nach einer Software gesucht, die mir die Umsatzsteuermeldungen für Polen und Tschechien machen und bin so zu Frieden, dass ich jetzt auch den ganzen europäischen Markt wechsel. Der Kontakt funktioniert und bei Problemen wegen Finanzämtern etc. Haben wir immer eine Lösung gefunden. Im großen und ganzen hat es langfristig für mich erheblich Kosten gespart und dazu noch Zeit weil ich mich nicht mehr selbst um alles kümmern muss was Steuern betrifft. Pros Hellotax ist eine sehr günstige und einfache Software, um seine Steuern und Umsatzsteuervoranmeldungen für dass Ausland zu machen. Die Anbindung an die Onlineshops geht schnell und einfach. Der Support ist freundlich u und Hilfsbereit und man bekommt alles zur Verfügung gestellt was man benötigt. Cons Das schöne ist, dass das ganze voll automatisiert abläuft und ich mich um gar nichts mehr kümmern muss, wenn es einmal läuft. So kann ich mich mehr um mein Geschäft kümmern und kann sehr einfach noch in weitere Länder verkaufen ohne Mehraufwand. Review Source Response from Hellotax March 1, 2022 Hi Pascal, We appreciate you like to automation our tool provides in VAT management, so you can focus more on your business. We'll do our best to keep the high standards for the service provided and to develop even more useful features within our software! All the best, hellotax team UY Umut Y. E-Commerce Director Apparel & Fashion Used the software for: Less than 6 months ### "German VAT Registration" November 23, 2023 5.0 We had to register German VAT number for our UK Company to sale on Amazon Germany. Our integration solution provider recommended Hellotax. In 3 months we've got our German VAT Certificate thanks to my Hellotax assistants. We just sent the documents and they did the rest for us. Pros Interest of the Hellotax team Ease of Use API Integration with Amazon Cons The process took slightly longer than I expected. Review Source Response from Hellotax December 1, 2023 Dear Umut, Thank you for your feedback regarding our German VAT Registration service. We're glad you found our team's interest and our API integration with Amazon to be beneficial. We apologize for any delay in the process and will continue to work on improving efficiency. If you have more feedback or need assistance, please don't hesitate to reach out. Thank you for choosing Hellotax. 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