# Orbit Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Orbit Suite the right Utility Management Systems solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/187600/Orbit-Suite/reviews

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Orbit Suite

4.9 (10)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Orbit Suite

Ease of use

4.7

Customer Service

4.9

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MD

Miller D.  
Administrator of Finance & Office Services  
Utilities  
Used the software for: 2+ years

### "A great product with exceptional support"

July 3, 2019

5.0

The transition to the software package was fairly difficult, but once we adjusted to the program, our employees have enjoyed using the suite. It is definitely seen as a major upgrade over what we had in the past.

Pros

Our industry requires creativity and adaptability to meet the needs of our members, employees, and technology. Orbit offers us a product that can be continuously customized to fit our ever evolving organizational requirements.

Cons

A great product often comes with a high price. We are a small utility so the cost does seem relatively high.

Review Source

KF

Kelly F.  
Accounting Manager  
Utilities  
Used the software for: 2+ years

### "CSA Orbit Suite"

July 3, 2019

5.0

We've reduced a significant amount of data entry in the form of journal entries by using Orbit Suite. This reduces errors that are often associated with manual data entry.

Pros

I love the flexibility of the product and the ability to export anything into excel for analysis. CSA stands behind their software and is always available to help with questions. You'll will not find better support in the utility software market.

Cons

It takes sometime to learn about all the customization features because there are just so many options.

Review Source

KE

Kathryn E.  
LSM  
Broadcast Media  
Used the software for: 2+ years

### "A program that is mulit-level"

September 8, 2021

4.0

Solid product

Pros

Solid program that offers all your media needs in execution and implementation.

Cons

So many ways to get to the end point. At times, errors can develop since there are so many customized options.

Review Source

WL

Willette L.  
Finance Manager  
Utilities  
Used the software for: 2+ years

### "Overall Very Satisfied"

August 9, 2019

5.0

Our billing company, Central Service Association, has been able to make this a great product for us.

Pros

Users are able to customize it for what they use most.

Cons

Sometimes when updates are applied some issues fall 'through the cracks' and the data doesn't show up on our reporting as expected.

Review Source

KM

Kathy M.  
CSM/Billing  
Utilities  
Used the software for: 2+ years

### "Excellent Customer Service"

August 9, 2019

5.0

Since we began in October, 2005, CSA has been responsive in our needs.

Pros

Multiple products interface together to serve all facets of our utility

Cons

As with any software product you use there is always room for improvement

Reason for choosing Orbit Suite

Best product for the price - we also had an excellent established partnership with CSA

Review Source

JW

Jeff W.  
Office Manager  
Utilities  
Used the software for: 2+ years

### "Orbit suite FES"

August 9, 2019

5.0

Better plant records along with processing better records and reports. Provides a robust list of reports to help make a more informed decision.

Pros

The One stop shop advantage All the products you need that coordinate together as one.

Cons

Even though it is a windows based concept, it takes a lot of time learning how to navigate through the system.

Review Source

CR

Carol R.  
Accountant  
Utilities  
Used the software for: 2+ years

### "CSA Orbit Review"

August 9, 2019

5.0

Pros

The availability of information available through reports and inquiries as well as the ease of entries.

Cons

The speed at which some reports and/or inquiry screens take to come up.

Review Source

DG

Darrell G.  
General Manager  
Utilities  
Used the software for: 2+ years

### "CSA Orbit Solutions"

July 3, 2019

5.0

Very are very pleased

Pros

Solves and make easy task of everyday work. The system is very comprehensive.

Cons

Has several steps, new hires take to the system very easily.

Review Source

kM

kristie M.  
water accounting manager  
Utilities  
Used the software for: 2+ years

### "user friendly"

July 3, 2019

5.0

Pros

very user friendly. and lots of different applications on it

Cons

there is nothing I don't like about it.

Review Source

MC

Monica C.  
City Clerk  
Government Administration  
Used the software for: 2+ years

### "Great software"

August 9, 2019

5.0

Pros

The accuracy & popularity of the software.

Cons

There was nothing that I didn't like about the software.

Review Source

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