# typedesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about typedesk Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/187611/typedesk --- # typedesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) typedesk ## What is typedesk? typedesk is a keyboard automation app that allows users to create text shortcuts and canned responses that work across apps and websites. The software aims to help teams improve workflow efficiency by eliminating repetitive typing and ensuring consistency in messaging. typedesk offers cross-platform apps for Windows, Mac, Chrome, Firefox, and the web so anyone on a team can create and access shared response templates to save time replying to customers and colleagues. ## What is typedesk used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Productivity](https://www.capterra.com/productivity-software/)[Document Generation](https://www.capterra.com/document-generation-software/) Top alternative Featured Overall rating Based on 49 user reviews Reviews sentiment Positive 94% Neutral 0% Negative 6% Starting price $8 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for typedesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.typedesk.com&name=typedesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### typedesk 4.6 (49) VS. [4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $8 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (49) Ease Of Use 4.6 (28,862) Value For Money 4.8 (44) Value For Money 4.5 (20,447) Customer Service 4.4 (37) Customer Service 4.4 (18,481) ## typedesk alternatives [4.5 (13,570)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (6,035)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) [4.7 (28,939)](https://www.capterra.com/p/160756/Google-Docs/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160756/Google-Docs/) Highest Rated [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) [4.8 (19,447)](https://www.capterra.com/p/176574/Excel/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176574/Excel/) [View all alternatives](https://www.capterra.com/p/187611/typedesk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Canned Responses 4.8 (23) 78.26% of 23 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Customizable Templates 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Productivity Tools 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Tools to facilitate the production of information and promote efficiency Alerts/Notifications 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Content Creation 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important The ability to create unique content Email Management 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps typedesk 48 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Create, edit, and revise contracts/written agreements Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Automated or logic-based workflows that assist in the creation of electronic documents Custom forms to streamline repetitious aspects of a document Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Public or private sharing of digital files such as documents, audio/video, images, and more Caters to sales teams Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Track interaction history by documenting conversations for contacts Enable businesses to implement machine learning algorithms on business data such as sales and revenue Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Process and analyze human language in text or audio form Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Tools to facilitate the production of information and promote efficiency Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity Search and filter data across systems to locate required information by entering keywords or certain criteria Allow multiple team members to edit and work on the same document Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Get Advice We can help you find the software with the features you need. Features 4.3 (49) 4.3 Based on 49 reviews ## Pricing Value for money 4.8 (44) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/187611/typedesk/pricing/) Free $0.00 Basic $8.00 Flat Rate,Per Month Value for money 4.8 (44) 4.8 Based on 44 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (37) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (37) 4.4 Based on 37 reviews ## User reviews Overall rating 4.6 Based on 49 reviews Filter by rating 5(36) 4(10) 3(0) 2(0) 1(3) Mentioned topic Sorted by most recent JP Josep P. CXM Health, Wellness and Fitness ### "Worst customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 24, 2025 I reported an issue over 5 months ago. The company was sold in the meantime, and I reported the issue again after that. It’s now been more than 2 months since my follow-up, and I’m still waiting for a solution — and that’s only because I had to remind them again. I have an annual membership, and while the tool itself is useful, the customer support has been extremely disappointing. Pros The tool itself is easy to use. Cons Customer support and the inability to resolve bugs efficiently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 4, 2025 Thank you for taking the time to share your feedback. I’m sorry to hear about the delays and the frustration you’ve experienced with our customer support. That’s definitely not the experience we want for our members. I want you to know that we’re taking your concerns seriously, and we’ll do our best to improve things moving forward. Your support means a lot to us, and we appreciate your patience as we work on making it right. PC Paul C. CEO Mental Health Care ### "One of the most important tools in my arsenal as an entrepreneur" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2025 I've been using it for well over two years without issue. It stores everything I need. It's the most satisfying and efficient tool I own. It would be very difficult to live without. Pros Time saving to the max. It keeps everything for me and makes my life so much easier. I can categorize canned text responses and I can add as many as I need. Love that I can use links and RTF in my responses, too. Works every time. Cons No mobile app, could be awesome if I had a synched mobile app. They updated the app recently (as of this review) so I can no longer complain about the Edit option being laborious to select. Now there's a preview pane with an easy to click edit button. I have no other issues with the app. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) I was using Outlook's Quick Text or whatever it's called before using Typedesk. Outlook's tool was just okay, but clunky and difficult to edit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 4, 2025 Thank you for the feedback! It's great to hear that you find it time-saving and efficient, and I'm glad the recent updates have improved your experience. Your suggestions are valuable as we continue to enhance our services. SB Steve B. CEO CTO Marketing and Advertising ### "Very disappointed !" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 13, 2025 Good if you stay stuck in 2022. I wanted to import my canned response : you must send a CSV to the team but they never answer ! Pros At the begining the interface was looking and the promise was great : android app was coming and other great stuff. Cons No update (no android app), no new features since 2y, no response from the support team, very disappointed. I should never migrate from TextExpander to Typedesk. Definitely a bad app and a bad team. Switched from [TextExpander](https://www.capterra.com/p/180916/TextExpander/) User interface is bette in Typedesk but the features are less. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jim S. Owner Information Technology and Services ### "Exactly what I have been wanting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2025 While I don't have a lot of boilerplate text I type repeatedly, I do have small things like my email address and a phrase or two I repeat all the time. Typedesk does save me time from these small repetitive typing tasks. Pros Typedesk is exactly what I have been looking for a while. It is easy to set up and I keep on learning new things to do with it. Cons I can't wait for this to become available on my Android. Alternatives considered [Windows 11](https://www.capterra.com/p/251507/Windows-11/) Reasons for choosing typedesk The ability to use a "." before the alternate short block of text keeps TypeDesk from interfering with normal Windows shortcuts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Thomas M. Director Legal Services ### "Not great, especially if you need support" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 February 5, 2025 For one user, it works ok - syncing edits from the desktop version to your online version takes ages and often is not working. Pros We can create unlimited custom email templates Cons Syncing of edits is not working if you have several users. Software too often "not responding." No support if things don't work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Bud R. Consultant Information Services ### "TypeDesk makes good on support and it rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2024 Easy to have the text blocks I use all day long and with a shortcut the whole text goes in with NO TYPOS!! Pros Easy to create shortcuts which makes it easy to remember what the text block was. Cons I had trouble getting my license key registered but once I asked for help it was taking my key and everything is working great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TN Tiago N. Creative Director and New Business Design ### "Great productivity tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 29, 2024 Pros Easy to use. Saves a lot of time. Free plan available. Cons Nothing so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RN Ryan N. Manager E-Learning ### "Must have prodctivity tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 11, 2024 Now that I am finally making use of this app, it is on my essential apps for writing emails and quotes. Pros It's super easy to use and very fast. You can be up and running in less than 20 minutes - seriously. Cons I wish it was there were more keyboard shortcuts. Reasons for choosing typedesk It is by far the most advanced tool that I found at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Shaun S. Creative Director Design ### "Such a timesaver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2024 I think its a great tool and for the price it cost its incredibly valuable, time saving and great value Pros It allows me to use canned responses and speed through my support jobs Cons The interface is easy to use and very straightforward saving me time and effort Alternatives considered [TextExpander](https://www.capterra.com/p/180916/TextExpander/) Reasons for choosing typedesk I prefered the interface to typedesk and features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Maximilian W. CPO Real Estate ### "Typedesk my favourite text expander with potential" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 26, 2024 Overall typedesk delivers what we need and we hope the mentioned functionalities will be added in the future. Pros Typedesk is easy and fast to setup and integrates seamlessly into your work setup. It is easy to to use (hotkeys) and has a good feel and modern design. The possibility to add an api key is very useful and is used by our team. Furthermore it is exactly what we need. Cons As we are an organization that depends on a lot of texts, typedesk delivers, but is missing out on core functionalities. - nested folders (We have a lot of texts of different topics) - limited copy paste history (5) (My important copies are always older) - More logic (If variable = "happy" than add this text) (We don't have a use for the current logic) - Shared folders without manually assigning people to them. (A lot of work when a new folder is created) Switched from [Phrase Express](https://www.capterra.com/p/234697/Phrase-Express/) Phrase Express caused problems. Not suitable for Mac. Insufficient customer support and in general old a bad feel while using the software. Reasons for choosing typedesk \- Cloud sync and user roles with an easy login and download. (That already is missing in the general market) - Modern look and feel Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/187611/typedesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Google Docs vs typedesk](https://www.capterra.com/compare/160756-187611/Google-Docs-vs-typedesk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)