# Page 2 | typedesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is typedesk the right Live Chat solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187611/typedesk/reviews --- typedesk 4.6 (49) [View alternatives](https://www.capterra.com/p/187611/typedesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of typedesk ## Showing most helpful reviews Showing 26-49 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emmanuel L. Head of Customer Experience Logistics and Supply Chain Used the software for: Less than 6 months ### "Where have you been all my life?" September 24, 2020 5.0 Fast, Capable, and SUCH a god-send time saving tool... Pros Anyone running a Customer Experience, Customer Service, Customer Support desk/team, etc needs to be using TypeDesk. While it has not been around a long time, it sure is already quite powerful and more features are added regularly. Keyboard shortcuts for all the important use of the product makes it lightning fast and efficient!!! Fast and friendly support and a real willingness to listen and build a truly useful product! Cons So far, very few bugs, and very few negative things to say. The one feature that is not quite there yet is being worked on and will be updated in the next two weeks so even less to consider as Cons very soon... Review Source Response from typedesk September 29, 2020 Thanks Emmanuel! Much appreciated, we're working on a couple of updates you'll love! :) VR Verified Reviewer Business and Quality Assurance Analyst Information Technology and Services Used the software for: 6-12 months ### "TypeDesk - Help is just a click away" August 21, 2021 5.0 Customer Support is a vital aspect in modern day business. Customers often expects prompt responses with details and solution to their issues. Typedesk is just the answer for your customer support team. With growing business, number of customer incidents increase and with limited budget, one can employ not too many support associates. Using typedesk and canned responses, not only keep your customers happy but grow your business as well. Pros It organize your canned responses very neatly and effectively with the power of customization. Application is very smooth and occupies very less space as compare to other apps. Current age is all about the response time and if your customer observes an unexpected delay, they will move to some other vendors. With typedesk, your business grows as your customer remains happy with the prompt support you can offer and provide. Cons Nothing much to add here. As a user, I just love typedesk Review Source AR Aaron R. President Real Estate Used the software for: 1-2 years ### "Typedesk 100% Time Saver " November 20, 2023 5.0 Pros Saves a ton of time. Ensures my team answered questions just the way I would and the same way each time. Cons None - It is a great product. I would recommend it. Review Source Curt C. Founder & CEO Marketing and Advertising Used the software for: 6-12 months ### "A handy tool for those who send a ton of emails" September 9, 2020 5.0 Great customer support whenever a few initial onboarding and basic usage questions arose...definitely recommended! Pros I really like the ease of use TypeDesk, and its easy accessibility when sending repetitive and routine responses...it's a great tool! Cons The only cumbersome aspect is having to re-login each time on boot-up, but it's a small price to pay for the convenience the tool provides. Reason for choosing typedesk While I'm exposed to tons of new tools every day, I really haven't seen any products that do what TypeDesk does as conveniently as TypeDesk does it. Review Source Response from typedesk September 29, 2020 Thanks Curt! I'm glad to read your review, and we'll have a look and fix this annoying issue that logs you out every reboot (feel free to reach out with details if you get a chance). Sorry about that! Diana V. Owner Design Used the software for: Less than 6 months ### "Typedesk saves me hours a week" October 14, 2021 5.0 Just plain awesome Pros Before Typedesk I had a wiki that I used for my templates. Mostly I used the templates for my mails, social media and random info. Every time I had to copy and paste and then read the whole text and adjust it as needed. And now? I answer a few questions and the whole text is ready to go! Typedesk is saving hours a week :-) Cons There is absolutely nothing I don't like about Typedesk! Of course a few things I would love to be added in the future, but it's already on the roadmap :-) Review Source PP Puck P. Technical VA Online Media Used the software for: Less than 6 months ### "Awesome!" December 6, 2021 5.0 I didn't think it was very useful for my small business but I tried it and within a day I purchased a code! It is so awesome and helpfull. Saves me loads of time and I no longer make the mistake of putting someone elses name in an email when copying the text. I use it to put in my brand color codes everywhere when needed, fast reply's and so much more. Really love it. Pros I use it everywhere. I like that is just so easy to set up and to work with. And when I miss some responses I just add them really quick. Love it! Makes everything so much faster. Cons I would like it to be used on my phone. That way I have the flexibility to work from anywhere and have a consistant response. Also, I use Calibri light in my mail and I am not able to when using Typedesk, so I would like to use Calibri Light :) Review Source SW Sasha W. Rental Manager Hospitality Used the software for: Less than 6 months ### "The missing link for canned responses" February 17, 2022 5.0 I LOVE this. My team has a lot of responses we use repeatedly, and we can store them all where we can each access them easily. We can even create our own specific responses to use when we want to add a little personality to things. It's easy to create, edit, organize or remove any response. There's basic formatting available, including bold/italic/underline and bullet/number lists. It only took 2 days of the trial period for me to decide we would purchase the subscription. Highly recommend! Pros The best part is that it's not browser-based, which means it works anywhere you can type. Also, the shortcuts are invaluable and were a feature we were missing in a different solution we tried. Cons It's clear that this is still being developed, but it feels very polished given that this is the case. The core functions always work, there are just little bugs here and there. I've received regular emails about fixes and updates since I started using it less than a month ago, so they are working on it actively. Review Source PH Philipp H. Office Administrator E-Learning Used the software for: Less than 6 months ### "big time saver" June 12, 2023 4.0 It simplifies my work immensely. Since I write a lot of emails, I can put them together with the small building blocks. Or even prepare and insert completely finished e-mail. Pros In the beginning I had to learn to find the right abbreviations for me and also to learn them. But that happens very quickly and can be changed very easily. Cons Sometimes it does not respond. And I do not understand why. Then I restart TypDesk.And in the app icon occasionally a black dot appears that I can't interpret? Reason for choosing typedesk My boss heard about it on a podcast and showed it to me. After I successfully introduced it, we both use it now. Review Source VR Verified Reviewer Designer Design Used the software for: Less than 6 months ### "A gamechanger for support tickets " August 9, 2021 5.0 Pros Typedesk is an amazing time-saver! I'm always creating canned responses for emails and chats, but it was a pain to have to retype the same responses over and over again. Typedesk is so easy to use with one click there's nothing to remember. I don't know what I would do without it! The support by its \[SENSITIVE CONTENT\] is also generous. Cons A problem I had was solved by the \[SENSITIVE CONTENT\] very quickly and since then everything is working fine. Review Source Christopher F. Self-employed Marketing and Advertising Used the software for: Less than 6 months ### "Responding just got boosted! " February 12, 2023 5.0 Pros I really like how easy it was to put it to use. It's working great and helps a lot in my day to day work. Cons The biggest missing piece is the lack of a mobile version. Cherry would be if it's synced for the responses.Additionally I'd love to see some more abilities to create conditions and have spintax work to make responses more variable. Review Source BS Bob S. Owner Internet Used the software for: 1-2 years ### "The ease of Typedesk" October 5, 2022 5.0 I like to make responses. Pros Easy to setup responses and quick to add to social media fields. Cons Seemed difficult for me to understand how to add team members. Review Source LR Luca R. Co Founder Marketing and Advertising Used the software for: Less than 6 months ### "The most complete for a great price" December 8, 2020 4.0 It works very well and all the people who use it are very satisfied and happy. we found some minor bugs, already reported, and the Typedesk team seems very reactive working on them for resolving. Pros I liked first of all the quantity of functionalities because it covers practically every use case, the overall very good quality, the 6-stars support quality (yes, six stars, I rarely found such a big availability and courtesy in 10 years, only from the high ticket tools with subscription fees of hundreds of $ each month) Cons The tool is still a startup project and I found some bugs and it could be improved with some minor functionalities that competitors already offer. Reason for choosing typedesk It offers more functionalities and the pricing is more worthwhile Review Source ND Nicholas D. Chat Agent - CSR Consumer Services Used the software for: I used a free trial ### "TypeDesk - A must for online support" January 25, 2021 5.0 It made me fast and efficient at my job where I am taking three chats at the same time. I love it, I think I would quit without this level of canned response. The free apps just weren't as smooth. Pros \[SENSITIVE CONTENT HIDDEN\] I posted a review here? Thought that was it. Anyways I like the easy hotkey and quick search and how fast it is. I like the templates, and look forward to seeing new ones. I wish there were more content packs and templates to choose from. I like that it saves on the cloud. Looks nice. Cons Not enough template functions. And the customer.name function I am not sure how that would work, given specific websites have different code. I tried using that template to no luck. Also the only available content packs were not very good at all, and limited, I thought maybe there'd be a whole store of them, or people uploading their own. But I was fine making my own. Reason for choosing typedesk Same as above? Review Source MS Melanie S. Customers Team Docs Lead Internet Used the software for: Less than 6 months ### "Great lightweight option when you want just a tool to insert text!" June 2, 2021 5.0 Productivity goes up with quick access to my most recently typed bits, and their support has been stellar. Pros The interface is lovely, and intuitive, which is appreciated. It's easy to hit the ground running and things just work. It's lightweight (not a system resources hog) and doesn't conflict with my other apps. Cons Nothing that I don't like. There are some small bits and bobs that can be improved, but I see movement from them every day so I fully expect to see further improvement. Review Source Response from typedesk June 3, 2021 Thanks a million, Melanie! Appreciate the feedback, we're so happy you found us and love typedesk! Here's to years of typing superpowers :) MO Mitchell O. Senior Practitioner Law Practice Used the software for: 6-12 months ### "Super app, but takes time to integrate it into your workflow" October 6, 2022 4.0 The more I use it, the better it gets. Pros It does what it says on the tin! It saves time and standardizes the look and feel of external responses to third parties. Cons It takes a while to get used to. It would be great if the app recognized standard replies and sentences typed by the user, and then automatically saved those. Review Source TW Timo W. Self Employed Writing and Editing Used the software for: 6-12 months ### "Awesome Product" June 8, 2023 5.0 Easy to use, very understandable, good value for money, game and time saver. Pros I like the Shortcodes, that I can create my Templates and use them for example on my Mail Accounts, and for Web Design if I want to inject some HTML or Code instead of using Emmet or searching for the Code again Cons Nothing Actually, I like that they are till improving, so no Cons to say about it. Reason for choosing typedesk Good offer =) Review Source keith S. Managing director Automotive Used the software for: Less than 6 months ### "Typedesk " September 5, 2020 4.0 Excellent Pros Integration with internet browser and ease of access to text required Cons Sometimes there are bugs in using the software but these are quickly delt with by developers Review Source Response from typedesk September 18, 2020 Thanks Keith! We do work on typedesk every single day to make it more powerful and stable over time! Feel free to reach out anytime you have a question :) VR Verified Reviewer Principal Consultant Professional Training & Coaching Used the software for: I used a free trial ### "Time saver, easy to use. Ideal for repetitive tasks." February 12, 2021 5.0 Very easy to use, saves a ton of time. Pros I love how easy is to create a response that I use for emails, linked in or answering frequent questions. Cons Nothing much it works as promised. And the dev team got back to me saying the phone app is coming. Review Source RL Rob L. CEO Financial Services Used the software for: Less than 6 months ### "Very Good Product!!!" August 5, 2021 5.0 Very good, very easy to set up and an overall great product! Pros It speeds up our support and responses to repetitive questions, so much that it allows us to focus on other things to improve our product. Cons at first was a little unclear about how to use the short cuts, but support cleared that up right away. Review Source JJ Jen J. Web Chat Agent Automotive Used the software for: Less than 6 months ### "Typedesk saved my life" March 17, 2021 5.0 I am very pleased with typedesk. Pros I am using canned messages as part of my job and I rely heavily on them. Typedesk saved my life because I can have all my canned messages organized in one place and I can easily click and copy them onto my chats with customers. Cons I wish I could change the size of the typedesk box as it takes up a lot of my screen when it's open. I wish I could place my cursor in the chat box where I type to the customers, right click and have a type desk windiw open there. Review Source VR Verified Reviewer Founder E-Learning Used the software for: Less than 6 months ### "An aweosme tool that does exactly what I need" September 4, 2020 5.0 it's very good, i like it Pros very simple and quick to use, does exactly what i need Cons would be great to have more features some day :) Review Source Response from typedesk September 18, 2020 Thanks! Much appreciated :) VC Vipin C. Ceo Consumer Services Used the software for: Less than 6 months ### "Great Product and help us lot and we dont need to type more now" February 10, 2023 5.0 5 start ou of 5 star Pros Every thing good Just press short cut and magic happen Cons not find any bug till. This is great toll which works at our We use same with whats appwith support boards with mails with chatand many more places Review Source cB chris B. Letting Agent Real Estate Used the software for: Less than 6 months ### "The biggest time saver" November 20, 2020 5.0 Pros The well-programmed software that has no bugs that I can tell. Friendly interface and very easy to use. Cons Unfortunately, this does not work in one of our online software - Inspect real estate AU Review Source NM Nadia M. Accounting Assistant Accounting Used the software for: 6-12 months ### "Typedesk Review" June 6, 2021 4.0 Pros This software is a life saver, I don't have to be typing responses over and over, this software is so smart, I feel like it reads mind lol Cons Some of the features needs to be improved Review Source Similar Products Featured