--- title: "Efecte IT Service Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Efecte IT Service Management Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/187633/Efecte/" page_type: "product" language: "en" --- # Efecte IT Service Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Efecte IT Service Management ## What is Efecte IT Service Management? Efecte makes work seamless across different practices through a single-platform approach without independent modules. Efecte ITSM is a proven and easy-to-use tool for digitizing all IT practices allowing services, people, and assets to be consolidated and managed from one solution. We pride ourselves in producing modern solutions; and were the first ITSM tool provider to receive Serview CERTIFIEDTOOL certification for all 19 ITIL4 practices and associated processes. ## What is Efecte IT Service Management used for? [ITSM](https://www.capterra.com/itsm-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Efecte IT Service Management?[Manage this product listing](https://www.g2.com/products/efecte-it-service-management/claim_requests/new?auto=true) ## Efecte IT Service Management Overview Updated September 2026 AI summary Efecte IT Service Management supports organizations of all sizes in managing IT service processes, combining ITSM and service desk capabilities. It offers incident, change, and problem management, asset tracking, and a self-service portal, with features like customizable workflows, reporting, and API integrations. Deployment is cloud-based, providing flexibility for teams handling IT support and service operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Efecte IT Service Management 4.6 (11) VS. [4.6 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price Contact vendor Starting Price $104 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (11) Ease Of Use 4.5 (52) Value For Money 4.5 (10) Value For Money 4.5 (51) Customer Service 4.7 (9) Customer Service 4.5 (52) ## Efecte IT Service Management alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/187633/Efecte/alternatives/) ## FAQs about Efecte IT Service Management Overview ### Which roles and teams benefit most from Efecte IT Service Management? Efecte IT Service Management is most used by IT service managers, ITSM leaders, and service desk teams that need to standardize incident, request, and change workflows. IT managers, systems specialists, and ICT professionals use it to improve service visibility, while developers and development managers support cross-team issue resolution and process coordination. Answer based on 11 reviews Overview ### What company size and specific industries is Efecte IT Service Management built for? Efecte IT Service Management is designed for mid-sized public and private sector organizations that need service management software. It is aimed at companies and institutions in both government-related and commercial environments, rather than small businesses or large enterprise-only deployments. Features and Usability ### What are the key features of Efecte IT Service Management? Efecte IT Service Management offers CMDB, incident management, change management, and problem management for IT operations. It also includes asset tracking, inventory management, and configuration management, plus service catalog, SLA management, self service portal, workflow management, reporting and analytics, and role-based permissions. Getting Started and Support ### What training and onboarding options does Efecte IT Service Management offer? Efecte IT Service Management provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online training support guided instruction, while documentation and videos offer self-paced reference material for learning features and following setup steps. Getting Started and Support ### What customer support options does Efecte IT Service Management offer? Efecte IT Service Management provides email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live rep support. No reviewer feedback is available to describe response times, helpfulness, or common support issues, so the listed channels are the only support details that can be confirmed. ## Features AI summary Based on 834 ITSM reviews Capterra data shows that buyers of ITSM software rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Efecte IT Service Management supports all three of the features reviewers value most: **Asset Tracking**, **Support Ticket Management**, and **Incident Management**. Together, these capabilities help businesses keep visibility into IT assets, manage user issues efficiently, and respond to service disruptions faster, allowing teams to maintain service quality and improve day-to-day IT operations. Asset Tracking 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Incident Management 4.5 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Problem Management 3.8 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Service Level Agreement (SLA) Management 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Change Management 4.3 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Knowledge Base Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Efecte IT Service Management 44 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMDB: Configuration Management Database - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (11) 4.4 Based on 11 reviews ## Pricing Value for money 4.5 (10) ### Starting price Free trial available Value for money 4.5 (10) 4.5 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (9) 4.7 Based on 9 reviews ## User reviews Overall rating 4.6 Based on 11 reviews Filter by rating 5(7) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JT Juhamatti T. IT manager Higher Education ### "Efecte ITSM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2023 we are using efecte service management as enterprise service management tool, not just IT. Support and consulting services has been very good. Pros Platform allows model pretty much any process you can imagine. Once you get to know how things work inside efecte, it is quite easy to configure. Cons UI is little bit oldish compared to peers, especially admin side. Switched from [System Center](https://www.capterra.com/p/70929/System-Center/) Microsoft never really developed Service Manager product Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Reasons for choosing Efecte IT Service Management Price Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Riya J. Developer Telecommunications ### "A Platform to easily manage Customer issues" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 9, 2022 The problems my team is solving with Efecte are customer facing incidents on production deployed by us. The concern is immediately addressed through efecte. Pros I like most about Efecte is how it's compatible to give mail alerts and customisable the tickets are with respect to the category of the incident or service. Cons Sometimes it's bulk select feature doesn't work properly, which creates an issue to handle multiple tickets at once. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EK Essi K. ICT-Specialist Retail ### "Reliable and easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 3, 2021 At efecte, we deal with multi-industry tickets such as IT, marketing, etc. The main benefit is the reduction in personal emails and phone calls. Pros The best thing about the product is the versatile functionalities and the possibilities to expand and add functionalities to suit our needs in our company. Virtual Coach is also a really good extra help in solving tickets. Cons Currently, the most needed feature in the product would be that within the team we could see the opened tickets. Our ad structure does not currently allow for functionality, i.e. it should get according to office information, and not according to ou. Sometimes i feel that for example workflows are not so easy to use or configure. Reasons for choosing Efecte IT Service Management I didn't work in our company, while they decided to buy this product, so I do not know why. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OB Oliver B. System Specialist Transportation/Trucking/Railroad ### "It was the right descision" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2021 Great, we're happy with it! Pros Efecte has been accepted really quickly by all our users. It has lots of really good features. Missing features can be placed online. Updates all 3 month - great. It also is running very fast and smooth. There are some things that are a bit tricky to understand or learn, but once that has been done, this software really is very flexible. Most desired features for upcoming versions: Better mail handling (for Admins) / sizable columns for views. Cons Better mail handling (for Admins) / sizable columns for views / a graphical Phyton editor would be great (I know, whishful thinking). Reasons for choosing Efecte IT Service Management Good demo, good service, good price, flexible, fast. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Teppo S. ICT-kehittämispäällikkö Government Administration ### "Easy to modify" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 20, 2021 Good, but is not easiest system anymore. Pros Easy to modify or even create new things, reporting is good (could be better) Cons Efecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User IT Service manager Electrical/Electronic Manufacturing ### "Efecte Self-service and Efecte ITSM opinion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 20, 2021 We are supporting many ITIL practices like Incident management, Change management, Service request fulfillment, Event management and many others. Pros Efecte Self-service and Efecte Service management is user friendly application. End users, users and administrators have good functions and available software. Cons We are using many ITIL practices in Efecte environment. There are areas to improve like Efecte Self-service for better user experience, but this is not crucial at the moment. Efecte provider all the time is gathering all improvements initiatives and some of them are implemented. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reasons for choosing Efecte IT Service Management Price was at lower level then SeviceNow and functionality was similar. Also the size of the company was similar to our, so we thought the service will be at a good level. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS Jukka S. Service Manager Information Technology and Services ### "Agile all purpose Service Management system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2021 Most important thing is able to succesfully implement all the ITIL processes, track service level based on customer agreement and of course Pros Easy to use and agile to develop all the features needed in order to successfully run service management. Cons Self-Service portal could be little more agile what comes to creating different kind of forms but there is a lot of developing going on in that area already. Switched from [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WW Wenzhao "Weni" Z. Information Systems Specialist Hospital & Health Care ### "Information Systems Specialist" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2021 As mentioned in many occasions, Efecte is very flexible and easy to to use for small/mid-size companies. I have totally used over 8 years and I'm very pleased to product and its support. Pros I think overall Efecte ITSM (ESM and ESS) is very easy and user friendly to use. As one of the administrators, I also like the product that's very easy make changes/configurations etc and it's very flexable. Cons Most likely the functions that in our company needs (dedicated pop up messages etc.) and the software development rate is a bit slow. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MR Miika R. IT Service Manager Civil Engineering ### "Versatile ITSM solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 14, 2021 Pros The system is quite easy to use for the IT staff as you can customize the templates for your needs and also add scripts and flows to automate your processes. Cons A bit complex to configure but after admin training course you'll start to get a hang of it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Mariusz M. ITSM manager Information Technology and Services ### "Efecte reviev" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 11, 2021 Efecte is very good ESM tool. Pros \- modern, easy to use self service - cloud based system - graphical workflow editor - easy to customize - easy to itroduce other than IT processes Cons \- operator interface needs improvment - design transfer between dev and prod enviroment should be introduced Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/187633/Efecte/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.