# Efecte IT Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Efecte IT Service Management the right ITSM solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187633/Efecte/reviews --- Efecte IT Service Management 4.6 (11) [View alternatives](https://www.capterra.com/p/187633/Efecte/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Efecte IT Service Management Ease of use 4.5 Customer Service 4.7 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Riya J. Developer Telecommunications Used the software for: 1-2 years ### "A Platform to easily manage Customer issues" September 9, 2022 4.0 The problems my team is solving with Efecte are customer facing incidents on production deployed by us. The concern is immediately addressed through efecte. Pros I like most about Efecte is how it's compatible to give mail alerts and customisable the tickets are with respect to the category of the incident or service. Cons Sometimes it's bulk select feature doesn't work properly, which creates an issue to handle multiple tickets at once. Review Source VR Verified Reviewer IT Service manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Efecte Self-service and Efecte ITSM opinion" July 20, 2021 5.0 We are supporting many ITIL practices like Incident management, Change management, Service request fulfillment, Event management and many others. Pros Efecte Self-service and Efecte Service management is user friendly application. End users, users and administrators have good functions and available software. Cons We are using many ITIL practices in Efecte environment. There are areas to improve like Efecte Self-service for better user experience, but this is not crucial at the moment. Efecte provider all the time is gathering all improvements initiatives and some of them are implemented. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Efecte IT Service Management Price was at lower level then SeviceNow and functionality was similar. Also the size of the company was similar to our, so we thought the service will be at a good level. Review Source TS Teppo S. ICT-kehittämispäällikkö Government Administration Used the software for: 2+ years ### "Easy to modify" August 20, 2021 4.0 Good, but is not easiest system anymore. Pros Easy to modify or even create new things, reporting is good (could be better) Cons Efecte's projects for IGA was not easy task, almost everything had to do by consultant and no ready made solutions were used at the workflows or templates. Review Source JT Juhamatti T. IT manager Higher Education Used the software for: 1-2 years ### "Efecte ITSM" April 28, 2023 5.0 we are using efecte service management as enterprise service management tool, not just IT. Support and consulting services has been very good. Pros Platform allows model pretty much any process you can imagine. Once you get to know how things work inside efecte, it is quite easy to configure. Cons UI is little bit oldish compared to peers, especially admin side. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Reason for choosing Efecte IT Service Management Price Switched from [System Center](https://www.capterra.com/p/70929/System-Center/) Microsoft never really developed Service Manager product Review Source W”Z Wenzhao ”Weni” Z. Information Systems Specialist Hospital & Health Care Used the software for: 2+ years ### "Information Systems Specialist" June 16, 2021 4.0 As mentioned in many occasions, Efecte is very flexible and easy to to use for small/mid-size companies. I have totally used over 8 years and I'm very pleased to product and its support. Pros I think overall Efecte ITSM (ESM and ESS) is very easy and user friendly to use. As one of the administrators, I also like the product that's very easy make changes/configurations etc and it's very flexable. Cons Most likely the functions that in our company needs (dedicated pop up messages etc.) and the software development rate is a bit slow. Review Source EK Essi K. ICT-Specialist Retail Used the software for: 2+ years ### "Reliable and easy to use " November 3, 2021 5.0 At efecte, we deal with multi-industry tickets such as IT, marketing, etc. The main benefit is the reduction in personal emails and phone calls. Pros The best thing about the product is the versatile functionalities and the possibilities to expand and add functionalities to suit our needs in our company. Virtual Coach is also a really good extra help in solving tickets. Cons Currently, the most needed feature in the product would be that within the team we could see the opened tickets. Our ad structure does not currently allow for functionality, i.e. it should get according to office information, and not according to ou. Sometimes i feel that for example workflows are not so easy to use or configure. Reason for choosing Efecte IT Service Management I didn't work in our company, while they decided to buy this product, so I do not know why. Review Source JS Jukka S. Service Manager Information Technology and Services Used the software for: 2+ years ### "Agile all purpose Service Management system" June 24, 2021 5.0 Most important thing is able to succesfully implement all the ITIL processes, track service level based on customer agreement and of course Pros Easy to use and agile to develop all the features needed in order to successfully run service management. Cons Self-Service portal could be little more agile what comes to creating different kind of forms but there is a lot of developing going on in that area already. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Review Source OB Oliver B. System Specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "It was the right descision" November 3, 2021 5.0 Great, we're happy with it! Pros Efecte has been accepted really quickly by all our users. It has lots of really good features. Missing features can be placed online. Updates all 3 month - great. It also is running very fast and smooth. There are some things that are a bit tricky to understand or learn, but once that has been done, this software really is very flexible. Most desired features for upcoming versions: Better mail handling (for Admins) / sizable columns for views. Cons Better mail handling (for Admins) / sizable columns for views / a graphical Phyton editor would be great (I know, whishful thinking). Reason for choosing Efecte IT Service Management Good demo, good service, good price, flexible, fast. Review Source LN Lauri N. Development manager Information Technology and Services Used the software for: 2+ years ### "Endless possibilities" June 8, 2021 5.0 We are utilising Efecte for Service Desk ticket handling, CMDB for tens of thousands of devices via SCCM, organisational data and so forth. We have also deployed Efecte ESS for internal and external end users, to contact Service Desk or specific teams. Pros Efecte ESM is practically unlimited in its possibilities. You can create new templates, add attributes, automate tasks, notifications and pretty much anything you want. You can do it yourself via training, or as a service from Efecte. Cons Because Efecte is so highly configurable, you can easily work your way into a sort of a trap. If you deviate too much from the default configuration, you might end up in a dead end over the years. Review Source MR Miika R. IT Service Manager Civil Engineering Used the software for: 6-12 months ### "Versatile ITSM solution" June 14, 2021 5.0 Pros The system is quite easy to use for the IT staff as you can customize the templates for your needs and also add scripts and flows to automate your processes. Cons A bit complex to configure but after admin training course you'll start to get a hang of it. Review Source MM Mariusz M. ITSM manager Information Technology and Services Used the software for: 6-12 months ### "Efecte reviev" June 11, 2021 4.0 Efecte is very good ESM tool. Pros \- modern, easy to use self service - cloud based system - graphical workflow editor - easy to customize - easy to itroduce other than IT processes Cons \- operator interface needs improvment - design transfer between dev and prod enviroment should be introduced Review Source Similar Products Featured ## Related categories [ITSM](https://www.capterra.com/itsm-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.