# Infraon IMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Infraon IMS Software - reviews, pricing plans, popular comparisons to other Network Monitoring products and more. Source: https://www.capterra.com/p/187651/Everest-IMS --- # Infraon IMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Infraon IMS ## What is Infraon IMS? Infraon ITIM is your go-to tool for supercharging the availability and performance of your IT infrastructure. It covers everything from networks and servers to applications, CCTVs, Wi-Fi, and cloud systems. Integrated into the Infraon Suite, it offers a robust solution for seamless IT asset monitoring and management. Experience Infraon ITIM’s vendor-neutral support for diverse IT devices with real-time incident management, predictive analytics, and a centralized dashboard. Key features include cloud monitoring, network discovery, inventory management, and automated workflows to reduce downtime and enhance service. Advanced flow analytics provide crucial insights into network traffic, helping to pinpoint bottlenecks and optimize performance. Opting for Infraon ITIM means simplifying, modernizing, and automating IT infrastructure management, enhancing user experiences, and ensuring compliance with global standards like GDPR and SOC-2. ## What is Infraon IMS used for? [Network Monitoring](https://www.capterra.com/network-monitoring-software/)[Server Monitoring](https://www.capterra.com/server-monitoring-software/)[Network Management](https://www.capterra.com/network-management-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 84% Neutral 8% Negative 8% Starting price $1000 Per Feature, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Infraon IMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.everestims.com&name=Infraon IMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Infraon IMS 4.2 (25) VS. [4.7 (347)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price $1000 Per Feature, Per Year Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (25) Ease Of Use 4.5 (206) Value For Money 4.2 (25) Value For Money 4.5 (144) Customer Service 4.2 (25) Customer Service 4.5 (131) ## Infraon IMS alternatives [4.5 (274)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (36)](https://www.capterra.com/p/10008506/ManageEngine-OpManager-Plus/#reviews) Starting price $1233.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (251)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. IP Address Monitoring 4.0 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Monitor the IP addresses of the incoming traffic Server Monitoring 3.8 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Alerts/Notifications 4.0 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Dashboard 3.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Uptime Reporting 4.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Track the availability time for a designated network or website over a given period of time Network Analysis 3.8 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Run tests on a network to find the root cause of network issues Infraon IMS 113 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically identify unusual behavior Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Measure the actual bandwidth available on a local network (LAN or WiFi) Define network parameters and threshold settings to monitor network health and take necessary precautions Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Conduct tracking and assessment of application and device behavior without breaks or interruptions Track, store, and access client contracts or licenses Monitor performance details involving CPU/memory utilization Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Collect, process and structure data from multiple sources for further analysis Import and export data to and from software applications Graphical representation of data Analyze the performance of Databases Automatically scan the network for devices and take pre-defined actions upon discovery Access client's system information, including hardware and software configuration, to perform diagnostics Assemble applications and processes by dragging over and arranging pre-built components Receive and/or send email notifications for urgent updates, requests, or other information Ability to oversee and optimize the operations of a mail server A chronological record of actions or occurrences within a network, software, or process Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Monitor the IP addresses of the incoming traffic Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Gather metrics to assess the performance of IT infrastructure and network in real-time Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Collects and aggregates data from various systems within the IT environment Splits and groups log data automatically or according to user-defined rules Automatically renames, resizes/compresses, archives or deletes old or oversized log files Schedule predetermined or ad hoc maintenance services and labor requests Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Support multiple types of devices Run tests on a network to find the root cause of network issues Tracks and makes accessible data on the health of servers and other network components. Set up and configure network resources to make them accessible for authorized users, devices and servers Monitor and manage resource utilization for network infrastructure Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitoring and measurement of relevant metrics to assess the performance of IT resources Create, manage, and track policies and procedures within an organization Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Identify and orchestrate execution of actions needed to restore systems to optimal conditions Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Notifying as a warning or reminder of a potential or imminent hazard Set & manage permission levels based on user roles and restrict access to only authorized individuals Identify and analyse the reasons behind accidents Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Log files automatically created for all activities performed by servers, such as a history of web page requests Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Internet standard protocol for collecting information about managed devices on a network Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Track, manage, or resolve user requests and IT incidents/issues Review data from past periods to reveal recurring tendencies and predict future performance Take actions to troubleshoot issues for networks, devices, etc. Track the availability time for a designated network or website over a given period of time Interact with data visualization elements, such as charts and graphs, to drill down into data Discover patch statuses and vulnerabilities Collect and analyze traffic data about website visitors Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (25) 4.3 Based on 25 reviews ## Pricing Value for money 4.2 (25) Free Trial Basic $1,000 Per Feature,Per Year Value for money 4.2 (25) 4.2 Based on 25 reviews ## Integrations [ Infraon Infinity](https://www.capterra.com/p/10006061/Infraon-Infinity/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (25) 4.2 Based on 25 reviews ## User reviews Overall rating 4.2 Based on 25 reviews Filter by rating 5(13) 4(8) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent AK Avijit K. IT Executive Information Technology and Services ### "Everest IMS Tools " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2022 Good for network monitoring and log management. Pros Installation and customisation is very easy. As per requirement anybody can change after one or two training. Support team also very good, any problem we received prompt support. Cons Nothing to say about this, already explained. Reasons for choosing Infraon IMS User friendly, cost effective solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 3, 2022 Hi Avijit, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L VP Vikas P. Engineer-NSG Telecommunications ### "Everest EMS software Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 September 9, 2022 Software is Good in terms of User experience ,but customer support is average. Pros Software is User friendly & easy to understand , customization is very Good for report generation. Cons Alert & alarm notifications can be improved . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 11, 2022 Hi Vikas, Thank you for your feedback. We appreciate your bringing this to our attention. We strive to provide all our customers with satisfaction and a positive experience. We will look into your issue and try to resolve it as soon as possible. Kind Regards, Gayathri RL MB Manoj B. IT Executive Retail ### "Great Service Quality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2022 Pros Monitoing, Also knowledge the Back end work Activity Cons User Friendly. Also Build the Knowledge to Modify the Works Activity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 3, 2022 Hi Manoj, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L HA Harish a. Director - IT Staffing and Recruiting ### "Director - IT" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 September 8, 2022 ok Pros Initially the demo and product was good.. however after deployment it is not really not seeing the value ad or Cons This toll has lot of issues in terms of stabelity and also functanality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 11, 2022 Hi Harish, Thank you for your feedback. We appreciate your bringing this to our attention. We strive to provide all our customers with satisfaction and a positive experience. We will look into your issue and try to resolve it as soon as possible. Kind Regards, Gayathri RL JG joel g. network engineer Information Technology and Services ### "the app is very userfriendly ." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2022 overall satisifed with ims Pros network monitoring, sms alerts,mail alerts, scheduled reports Cons need to add scripts so that when a internet link goes down, directly it can send alert to provider. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 3, 2022 Hi Joel, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L KA Karthik A. Sr. Network Engineer Information Technology and Services ### "Infraon IMS Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 8, 2022 Customer support is fantastic, i didn't face any negative experience with support team, Infraon IMS can monitor all of our on-perm network/server devices, Pros Alerts and Notification and alarms dashboard which enable our IT support to act proactively for any kind of outage alerts and abnormality, This is great feature. Cons Reports need some detailed graphical view and drill down option for layman person to understand. Alternatives considered [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/) Reasons for choosing Infraon IMS PRTG have limitation to monitor all the resources and interfaces and License is too cost, But Infraon IMS can monitor all the interfaces without any limit and License also is economical to purchase this product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 3, 2022 Hi Karthik, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L SK Sobars K. Server Administrator Information Technology and Services ### "Perfect for IT Administrator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2022 Perfect for IT Administrator use Pros Monitoring Logs and reports variety. alaram message and easy to handle. Cons LDAP configuration. syslog view to check events of critical servers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 3, 2022 Hi Sobars, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L VM Vikas M. Sr Manager Information Technology and Services ### "" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 8, 2022 Cons Service Support Skill of teams very Bad Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 11, 2022 Hi Vikas, Thank you for your feedback. We appreciate your bringing this to our attention. We strive to provide all our customers with satisfaction and a positive experience. We will look into your issue and try to resolve it as soon as possible. Kind Regards, Gayathri RL ST Suresh T. Pre-Sales Information Technology and Services ### "Best IMS Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2022 It help me a lot, as i do not have to sit in the chair and look after all devices and server for their healt, Pros Alert, Email and SMS notification, are the most i like. Cons Dashboard creating can be made easy or can have more template as it make easy for novice user. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 3, 2022 Hi Suresh, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L AK Arun K. System Administrator Information Technology and Services ### "Review By Arun" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 6, 2022 Pros Integration as well as easy to use and understand Cons Not right now but if there is any feature required i will contact the support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 3, 2022 Hi Arun, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L [View all Reviews](https://www.capterra.com/p/187651/Everest-IMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)