# Infraon IMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Infraon IMS the right Network Monitoring solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/187651/Everest-IMS/reviews

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Infraon IMS

4.2 (25)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Infraon IMS

Ease of use

4.2

Customer Service

4.2

## Pros and Cons in Reviews

PK

Praveen K

Network EngineerComputer & Network Security, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Easy to use, Device Availability report is very helpful to know the device availability or showing CPU utilization & Memory Utilization which has very useful.“

September 2, 2022

SB

Shilpa B

Manager Defense & Space, 51 - 200 employeesUsed the software for: 1-2 years.

“Very delayed response by support team.“

September 1, 2022

RK

Ramesh K

Manager - NOC Shift OperationsTelecommunications, 10,001+ employeesUsed the software for: More than 2 years.

“Host of features and customization by Everest IMS Team offers top-notch user experience to Customers and NOC Team.“

July 7, 2020

## Showing most helpful reviews

Showing 1-25 of 25 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KA

Karthik A.  
Sr. Network Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Infraon IMS Review"

September 8, 2022

4.0

Customer support is fantastic, i didn't face any negative experience with support team, Infraon IMS can monitor all of our on-perm network/server devices,

Pros

Alerts and Notification and alarms dashboard which enable our IT support to act proactively for any kind of outage alerts and abnormality, This is great feature.

Cons

Reports need some detailed graphical view and drill down option for layman person to understand.

Alternatives considered

[PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)

Reason for choosing Infraon IMS

PRTG have limitation to monitor all the resources and interfaces and License is too cost, But Infraon IMS can monitor all the interfaces without any limit and License also is economical to purchase this product

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Karthik, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

AL

Astha L.  
Presales Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Infraonims"

September 6, 2022

5.0

Very pleasant experience with the installation team,good support

Pros

Application monitoring, ISP Link monitoring,network topology and the dashboard is very nice

Cons

Cost could be little bit competitive and should allow partners to perform the installation.

Alternatives considered

[Cacti](https://www.capterra.com/p/213077/Cacti/)[PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)

Reason for choosing Infraon IMS

Best combination of feature sets available.

Switched from

[PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)

More feature set was available in Infraonims.

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Astha, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

HA

Harish A.  
Director - IT  
Staffing and Recruiting  
Used the software for: 2+ years

### "Director - IT"

September 8, 2022

2.0

ok

Pros

Initially the demo and product was good.. however after deployment it is not really not seeing the value ad or

Cons

This toll has lot of issues in terms of stabelity and also functanality.

Review Source

Response from EverestIMS Technologies

October 11, 2022

Hi Harish, Thank you for your feedback. We appreciate your bringing this to our attention. We strive to provide all our customers with satisfaction and a positive experience. We will look into your issue and try to resolve it as soon as possible. Kind Regards, Gayathri RL

VL

Vishal L.  
Consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "Product deliverency "

June 10, 2020

4.0

As an implementation process, we have learned more functionality and process level stability from on-site team

Pros

As user console and administrator, the console is different and the application gives of the 100% discoverability

Cons

Mine suggestion is based on user module and customer onboarding creation of profile wise authentication creations are more so, try to reduce on that make without complication on it

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)

Reason for choosing Infraon IMS

Accuracy in the report for product and alert wise triggering

Switched from

[Nagios XI](https://www.capterra.com/p/152793/Nagios-XI/)

Accuracy in the report for product and alert wise triggering

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Vishal, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

RK

Ramesh K.  
Manager - NOC Shift Operations  
Telecommunications  
Used the software for: 2+ years

### "Outstanding Centralized Infrastructure Management Solution suitable for networks of any scale"

July 7, 2020

4.0

Everest IMS is an outstanding infrastructure management solution that helps in managing networks of any scale centrally. With wide range of features and customized dashboards, it's very impressive in terms of performance and presenting vibrant dashboards & reports. A must consideration while evaluating network monitoring tools.

Pros

It works with all kind of Network and Satellite communication equipment be it Serial port based or Ethernet Port based. Host of features and customization by Everest IMS Team offers top-notch user experience to Customers and NOC Team. Being a "Made in India" tool and having their R&D center in Bangalore, very reliable support mechanism is in place. This tool can cater monitoring requirements of almost any Industry.

Cons

Bundled solution consisting of Hardware, Software & Support services of the Everest IMS solution would make it more dependable.

Reason for choosing Infraon IMS

Cost effective solution compared to most of the other products with similar features. Product capabilities. Customization possibility for Serial Port devices and satellite communication equipment. Scalable architecture to address future expansions. Excellent customer support. Conformance to most of the ISO 27001 & ITIL recommendations.

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Ramesh, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

RK

Raju K.  
System Engineer-Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "InfraonIMS"

August 21, 2022

5.0

Very Good

Pros

Easy to use dashboard,Intuitive buttons/links,good overall design

Cons

Need of implementation services from Infraon was quite bad,it should be optional and customers should be allowed to perform the installation.

Alternatives considered

[PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)

Reason for choosing Infraon IMS

Found this good in comparision to other

Review Source

Response from EverestIMS Technologies

September 8, 2022

Hi, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers!

PK

Praveen K.  
Network Engineer  
Computer & Network Security  
Used the software for: 2+ years

### "Dynacons Team- Tool Overall review "

September 2, 2022

5.0

This tool is very useful as per our project. easy to use, easy to learn, easy to describe to another person. showing everything which you want.

Pros

Easy to use, Device Availability report is very helpful to know the device availability or showing CPU utilization & Memory Utilization which has very useful.

Cons

There was one error which we are seen. When we discovered the Site in this tool, we have seen that node is showing under maintenance. but site was working. that point is showing some disadvantage of this tool another tool has superb.

Review Source

Response from EverestIMS Technologies

September 7, 2022

Hi, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers!

ST

Suresh T.  
Pre-Sales  
Information Technology and Services  
Used the software for: Less than 6 months

### "Best IMS Application"

September 6, 2022

5.0

It help me a lot, as i do not have to sit in the chair and look after all devices and server for their healt,

Pros

Alert, Email and SMS notification, are the most i like.

Cons

Dashboard creating can be made easy or can have more template as it make easy for novice user.

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Suresh, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

AK

Avijit K.  
IT Executive  
Information Technology and Services  
Used the software for: 2+ years

### "Everest IMS Tools "

September 9, 2022

5.0

Good for network monitoring and log management.

Pros

Installation and customisation is very easy. As per requirement anybody can change after one or two training. Support team also very good, any problem we received prompt support.

Cons

Nothing to say about this, already explained.

Reason for choosing Infraon IMS

User friendly, cost effective solution.

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Avijit, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

VP

Vikas P.  
Engineer-NSG  
Telecommunications  
Used the software for: 2+ years

### "Everest EMS software Review"

September 9, 2022

3.0

Software is Good in terms of User experience ,but customer support is average.

Pros

Software is User friendly & easy to understand , customization is very Good for report generation.

Cons

Alert & alarm notifications can be improved .

Review Source

Response from EverestIMS Technologies

October 11, 2022

Hi Vikas, Thank you for your feedback. We appreciate your bringing this to our attention. We strive to provide all our customers with satisfaction and a positive experience. We will look into your issue and try to resolve it as soon as possible. Kind Regards, Gayathri RL

VM

Vikas M.  
Sr Manager  
Information Technology and Services  
Used the software for: 2+ years

### ""

September 8, 2022

1.0

Cons

Service Support Skill of teams very Bad

Review Source

Response from EverestIMS Technologies

October 11, 2022

Hi Vikas, Thank you for your feedback. We appreciate your bringing this to our attention. We strive to provide all our customers with satisfaction and a positive experience. We will look into your issue and try to resolve it as soon as possible. Kind Regards, Gayathri RL

jG

joel G.  
network engineer  
Information Technology and Services  
Used the software for: 2+ years

### "the app is very userfriendly ."

September 8, 2022

4.0

overall satisifed with ims

Pros

network monitoring, sms alerts,mail alerts, scheduled reports

Cons

need to add scripts so that when a internet link goes down, directly it can send alert to provider.

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Joel, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

SK

Sobars K.  
Server Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "Perfect for IT Administrator"

September 8, 2022

5.0

Perfect for IT Administrator use

Pros

Monitoring Logs and reports variety. alaram message and easy to handle.

Cons

LDAP configuration. syslog view to check events of critical servers.

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Sobars, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

PK

Pavan K.  
Project Manager  
Information Services  
Used the software for: 6-12 months

### "Excellent Product "

April 24, 2020

4.0

As EverestIMS provide template based monitoring from day one we can start the monitoring of the device. CSV template is on add on feature to onboard the device. Support is extremely good compared to other OEM.

Pros

User Friendly, Easy of use, Value for money and support from EverestIMS is very good.

Cons

Support for L2 layer switch and need to have more inbuilt report

Reason for choosing Infraon IMS

Integrated NMS + Ticketing solution helps in complete NOC operations management with option to track vendor SLAs,No additional cost for supporting softwares,Feature-rich reporting module & Simple device-based licensing policy

Switched from

[Nagios XI](https://www.capterra.com/p/152793/Nagios-XI/)

Agent less approach, highly scallable and good support from OEM & Mutili tenancy feature for MSP providers.

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Pavan, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

AK

Arun K.  
System Administrator  
Information Technology and Services  
Used the software for: 1-2 years

### "Review By Arun"

September 6, 2022

5.0

Pros

Integration as well as easy to use and understand

Cons

Not right now but if there is any feature required i will contact the support.

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Arun, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

SB

Shilpa B.  
Manager  
Defense & Space  
Used the software for: 1-2 years

### "Everest IMS NMS is a one of the monitoring system we used for our project. The customer is happy. "

September 1, 2022

5.0

Good software for monitor and manage the network devices.

Pros

The customisation support by the development team.

Cons

Very delayed response by support team. Please work on the same.

Reason for choosing Infraon IMS

Inexpensive with all competitive features

Review Source

Response from EverestIMS Technologies

September 8, 2022

Hi, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers!

rM

rvvsn M.  
Manager  
Defense & Space  
Used the software for: 1-2 years

### "Infraon "

September 3, 2022

4.0

Good

Pros

Dashboards and reports are very useful

Cons

Auto Topology not up to the mark by default topology not updating

Review Source

Response from EverestIMS Technologies

September 7, 2022

Hi,  Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers!

RK

Rajib K.  
Head - Service Delivery  
Information Technology and Services  
Used the software for: 2+ years

### "Everest IMS Review"

March 26, 2020

3.0

Pros

Like other monitoring products it covers all basic requirements.

Cons

It does not cover all the products and not so flexible from integration point of view

Review Source

Response from EverestIMS Technologies

October 11, 2022

Hi Rajib, Thank you for your feedback. We appreciate your bringing this to our attention. We strive to provide all our customers with satisfaction and a positive experience. We will look into your issue and try to resolve it as soon as possible. Kind Regards, Gayathri RL

SK

Sreejith K.  
IT Manager  
Banking  
Used the software for: 1-2 years

### "Everest NMS & Netflow review"

September 2, 2022

5.0

Pros

These are very useful product and we are using the same for our day to day operations. Netflow is vey good tool for our data centre

Cons

As of now No. All existing features are good

Review Source

Response from EverestIMS Technologies

September 8, 2022

Hi, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers!

MB

Manoj B.  
IT Executive  
Retail  
Used the software for: 2+ years

### "Great Service Quality"

September 8, 2022

5.0

Pros

Monitoing, Also knowledge the Back end work Activity

Cons

User Friendly. Also Build the Knowledge to Modify the Works Activity.

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Manoj, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

SL

Sanjeev L.  
Manager IT  
Retail  
Used the software for: 1-2 years

### "Ease to use and all te features availble ,Cost benefit in comparison of another tools,Best Support "

March 30, 2020

5.0

Cost saving solution with all the require features ,Available in other tools for similar solution. Best support team available .

Pros

Easy to use, email communication module ,Cost benefit

Cons

one issue ,we have faced, After version upgrade ,Old data can not sync ,If you are switching from old to new version.

Reason for choosing Infraon IMS

Cost saving solution with all the require features ,Available in other tools for similar solution.

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Sanjeev, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

AG

Aashish G.  
CTO  
Computer & Network Security  
Used the software for: 1-2 years

### "Infraon IMS Usability Review"

August 21, 2022

4.0

Great

Pros

Integration and single solution for ITSM management,Automation and monitoring. Ease of use,Customization of dashboard is easy,Service monitoring and map visualization is great ,with overall topology view of the infra

Cons

They have been providing regular updates for any add-on features we we're expecting.

Review Source

Response from EverestIMS Technologies

September 8, 2022

Hi Aashish, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers!

RP

Rohit P.  
Sr. Technical consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "Infron IMS A Unique Morning Tool "

September 1, 2022

5.0

Pros

It's a India base company which provides the feasibility to manage and monitor network device, server, security devices. Easy to use. Effective support from OEM for deployment.

Cons

Initial Installation and configuration of the product.

Review Source

Response from EverestIMS Technologies

September 8, 2022

Hi, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers!

NP

Nitin P.  
Customer Support Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Everest is an application where we can configure customer i,where can monitor the additional service"

June 10, 2020

5.0

Everest IMS is good application we can manage customer infra by the ITIL process

Pros

Discovery feature is good we can discover the devices. Easy to use the application integration with any of monitoring application

Cons

Everest is little bit complex to configure the details

Alternatives considered

[Summit](https://www.capterra.com/p/146506/SUMMIT/)

Reason for choosing Infraon IMS

Because Everest team is giving quick support and resolving issues on time.

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Nitin, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

MPK

Md Parvez K.  
System Administrator  
Automotive  
Used the software for: 6-12 months

### "Value for Money"

March 26, 2020

4.0

Pros

ping node feature, backup and compare backup version, etc....

Cons

add netflow operations... and little bit more user friendly...

Review Source

Response from EverestIMS Technologies

October 3, 2022

Hi Parvez, Thank you so much for your positive feedback! We're glad to have you as our customer. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Gayathri R L

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