--- title: "Surefire Local Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Surefire Local Software - reviews, pricing plans, popular comparisons to other Web Analytics products and more." source_url: "https://www.capterra.com/p/187660/Surefire-Cloud/" page_type: "product" language: "en" --- # Surefire Local Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Surefire Local ## What is Surefire Local? Maintain your web presence and view your website traffic in one place. ## What is Surefire Local used for? [Social Media Management](https://www.capterra.com/social-media-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Content Management](https://www.capterra.com/content-management-software/) Overall rating Based on 27 user reviews Reviews sentiment Positive 22% Neutral 0% Negative 78% Starting price $499 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Surefire Local?[Manage this product listing](https://www.g2.com/products/surefire-local/claim_requests/new?auto=true) ## Surefire Local Overview Updated September 2026 AI summary Surefire Local equips small and midsize businesses with tools for social media management, campaign oversight, content scheduling, lead management, and reputation monitoring. Supporting features like automated publishing, keyword tracking, and multi-account handling, it helps teams coordinate marketing activities and analyze results across channels. The platform is delivered as a cloud-based SaaS solution with mobile apps for iPhone and Android. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Surefire Local 1.9 (27) VS. [### Instagram](https://www.capterra.com/p/210721/Instagram/) [4.7 (5,220)](https://www.capterra.com/p/210721/Instagram/reviews/) Starting Price $499 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.1 (27) Ease Of Use 4.7 (5,194) Value For Money 1.7 (26) Value For Money 4.6 (3,638) Customer Service 1.9 (27) Customer Service 4.1 (3,667) ## Surefire Local alternatives [Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10,787)](https://www.capterra.com/p/169007/Wix/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169007/Wix/) Highest Rated [Publer](https://www.capterra.com/p/177145/Publer/) [4.8 (974)](https://www.capterra.com/p/177145/Publer/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177145/Publer/) [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) [4.4 (1,014)](https://www.capterra.com/p/213339/Google-Ads/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/213339/Google-Ads/) [MailerLite](https://www.capterra.com/p/136603/MailerLite/) [4.7 (2,324)](https://www.capterra.com/p/136603/MailerLite/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136603/MailerLite/) [View all alternatives](https://www.capterra.com/p/187660/Surefire-Cloud/alternatives/) ## FAQs about Surefire Local Overview ### Which roles and teams benefit most from Surefire Local? Surefire Local is most used by business owners, presidents, founders, and other executives who need to oversee local marketing, lead generation, and online reputation from one place. Marketing managers, coordinators, office managers, and sales-focused teams use it to manage listings, reviews, campaign performance, and customer outreach more efficiently. Answer based on 27 reviews Overview ### What company size and industries is Surefire Local built for? Surefire Local is built for small businesses, with 100% of reviewers from that segment, especially construction companies at 67%. It supports single-location businesses and local offices within multi-site enterprises, with additional use in automotive at 7% and building materials at 4%. Answer based on 27 reviews Features and Usability ### What are the key features of Surefire Local? Surefire Local offers review generation, review monitoring, and response management for reputation work, plus SEO management, keyword tracking, and website analytics for search and traffic analysis. It also includes campaign management, lead capture, lead nurturing, email marketing, SMS messaging, and reporting and analytics across multiple channels. Integrations ### Which third-party tools and platforms does Surefire Local integrate with? Surefire Local integrates with 10 third-party tools, including Instagram and Meta for Business, plus Google Analytics 360, LinkedIn for Business, Medallia Experience Cloud, QuickBooks Online Advanced, Synup, Twilio, WordPress, and Yext. These integrations cover social media, analytics, CRM, communication, publishing, and business management. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Surefire Local offer? Surefire Local provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Surefire Local offer? Surefire Local provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. User feedback is mixed: some report fast, helpful responses from representatives, while others describe delayed ticket handling, unresolved issues, and poor follow-up that left them waiting for answers and fixes. Answer based on 2 reviews ## Features AI summary Based on 6,202 Web Analytics reviews Capterra data shows that buyers of social media management software rank the following features as their top priorities: - **Social Media Integration** (**55%** of reviewers rated this feature as critical) - **Post Scheduling** (**57%**) - **Automated Publishing** (**54%**) Surefire Local supports all three of the features reviewers value most: **Social Media Integration**, **Post Scheduling**, and **Automated Publishing**. Together, these capabilities help businesses manage connected social accounts, plan content in advance, and publish posts consistently, allowing teams to save time and maintain a more reliable social media presence. Social Media Integration 1.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Post Scheduling 1.7 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Schedules specific times for content to appear on social media platforms, blogs, websites etc. Automated Publishing 1.4 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Establish rules for automatic propagation of social media posts across one or more channels Content Management 1.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Reporting/Analytics 1.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Campaign Management 1.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Surefire Local 62 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Automated Publishing: Establish rules for automatic propagation of social media posts across one or more channels - Autoresponders: Create and automatically send premade copy in response to customer messages - Brand Tracking: Monitor social media posts or web that mention a particular brand - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Tracking: Track the performance of marketing campaigns across multiple channels. - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Management: Store, manage, and track all electronic documents in a centralized location - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Image Library: Store and manage images - Interaction Tracking: Track interaction history by documenting conversations for contacts - Keyword Tracking: Track and monitor a specific set of keywords - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Account Management: Manage and post content across multiple social media accounts and platforms simultaneously - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Attribution: A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Ratings/Reviews: Ratings/Reviews - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Promotion: Market event via social media tools - Video Support: Supports various video file formats - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Website Analytics: Track and analyze information regarding website visitors --- Get Advice We can help you find the software with the features you need. Features 2.1 (27) 2.1 Based on 27 reviews ## Pricing Value for money 1.7 (26) Basic $499.00 Per Feature,Per Month Value for money 1.7 (26) 1.7 Based on 26 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Yext](https://www.capterra.com/p/140176/Yext/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.9 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.9 (27) 1.9 Based on 27 reviews ## User reviews Overall rating 1.9 Based on 27 reviews Filter by rating 5(5) 4(1) 3(0) 2(1) 1(20) Mentioned topic Sorted by most recent Shane W. Owner Building Materials ### "Do not sign up with Surefire! they will not fulfill promises. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 31, 2026 Nearly six weeks into my contract, my website is still not live. The sales materials stated that I could expect a website preview within seven days after selecting a template, but it took several weeks just to receive a staging site. Even after requesting that the website be published without every remaining correction, it still hasn't happened. The directory management has also fallen well short of expectations. I was told my business would be listed in approximately 67 directories, yet that progress has remained at only 17 for weeks. I have repeatedly requested corrections to inaccurate directory information, including the removal of my full business address from one listing, and those requests have gone unresolved. Google Business Profile management has been another disappointment. The posts created by Surefire have been rejected by Google, so the only activity on my profile has been the content I created myself. One of the primary reasons I hired Surefire Local was to handle this work so I could focus on serving customers. Throughout the process, I have spent a significant amount of time following up on items that I believed would already be in progress. Rather than seeing steady execution, I have felt like I needed to continually ask for updates and remind the team about unresolved issues. Because of my concerns with the pace of progress, I removed my Local Services Ads from Surefire's management. I simply wasn't comfortable continuing to trust another important part of my marketing until the existing commitments were fulfilled. I understand that marketing results take time, and I wasn't expecting instant rankings or immediate leads. My frustration comes from the lack of progress on the foundational work that was promised—publishing the website, completing directory listings, correcting inaccurate information, and actively managing my Google Business Profile. At this point, I feel that the service has not met the expectations set during the sales process. I hope the company improves communication between departments, sets more realistic timelines, and focuses on delivering the core services customers are paying for before making additional promises. As it stands today, based on my experience, I cannot recommend Surefire Local. Pros Not much to like after signing to get involved. The promises they made were the most liked but have yet to deliver. Cons I signed with Surefire Local expecting help with my website, Google Business Profile optimization, directory listings, and local SEO. Unfortunately, my experience has been disappointing. Nearly six weeks into the process, my new website is still not live despite being told I would receive a preview within seven days and have a fast implementation. I've repeatedly requested corrections and even asked them to publish the site without all the remaining changes just to get something live, but that still hasn't happened. Directory management has also fallen short. I was told my business would be submitted to around 67 directories, but after several weeks only 17 have been completed. I have also requested multiple times that my business address be removed from one directory, and that correction still hasn't been made. Another major issue has been my Google Business Profile. The posts created by Surefire have been rejected by Google, so the only content appearing on my profile has been the posts I've created myself. Since managing my GBP was one of the primary reasons I hired Surefire Local, this has been frustrating. Communication has been courteous, but progress has been much slower than expected, and I don't feel the deliverables have matched what was presented during the sales process. I ultimately removed my Local Services Ads from Surefire's management because I had lost confidence that these issues would be resolved promptly. I hope the company improves its onboarding, communication between departments, and delivery timelines. At this point, I cannot recommend the service based on my experience. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) I switched because of the promises made by the sales team. These promises have just not come true. Alternatives considered [ScreenCloud](https://www.capterra.com/p/147087/ScreenCloud/) Reasons for choosing Surefire Local Because of the promises made by the sales team. These promises have just not come true. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Stacy R. Owner Construction ### "Please don't waste your time and money." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 5, 2026 I will start with I am a very easy going person and do not complain or ever leave bad reviews. I know things happen. So I suppose my easy going attitude is why this went on for so long and I was taken advantage of and it cost me thousands of dollars. I was with Surefire for over 5 years. In the beginning (prior to them changing and outsourcing everything) they were decent. Nothing amazing, but the website they built was decent and their platform was handy. My rep was even very helpful at first. We weren't seeing great results but kept being reassured it takes time. Then after a couple years everything went way down hill. I started getting a new rep every month b/c of the employee changeover. Half of them I couldn't understand (outsourced overseas maybe?) and the other half would just try to explain things on the platform that I have been doing for years. In fact I had to show some of them things on the platform they didn't know. But they knew nothing about the SEO i was paying for other than the "reports" on my platform. Which I'm not sure how accurate or legit those reports were anyway. Finally it got so bad and our rankings were so far down on the search page I expressed my concerns to my fresh new rep. I told here these were things I was paying them to do and I should not have to point out to them it wasn't working. She had no clue how to help or answer me and just kept telling me things on the patform to better my ratings. I then told her I was done and going to look for another company and her response was "Ok, is there anything else I can help you with?". It's obvious their employees don't care and come and go so quickly that there is no way they can actually do anything to help your business. I told her to transfer me to a manager that can help me cancel. She did and this guy just kept trying to sell me more and more. Ignoring the fact that they were not doing what they were supposed to be doing for the past several years. I also later found out that most of what they were charging me for was something that was free for everyone anyway. That's my fault for not doing my homework on that. So finally I told them this was it and I was done. It was a catastrophe trying to actually cancel with them. They kept charging me but not providing anything I was paying for. 2 months of bills came and I paid them b/c I was in the middle of transferring my site and I did not want any issues. Finally I told them no more and asked them to help provide some information on the website to make the transition easier. That information was never provided. They then continued to bill me. When I called they said oh ok, we will issue you a refund and it will take 2-3 days. Ok fine. 3 weeks later still no refund. I called back and got the run around when trying to speak to the "managers" I had previously spoken to. Finally I just kept calling back so much they said ok, we initiated the refund today and you should see it in 3-5 days. Yep, the same refund they "issued" 3 weeks ago. I doubt I ever see that refund and now I am going to have to cancel my credit card so they can't keep charging each month. Horrible company - please don't waste your time and money. Pros Their platform was easy to use and helpful but that is about the only good thing I can say about them. Cons Customer service was horrible. Actual SEO they were supposed to provide was not good. They just take your money and do not provide anything that will actually help your company like they say they will. Alternatives considered [HVACBizPro](https://www.capterra.com/p/195648/HVACbizPro/) Reasons for choosing Surefire Local They promised me good results and told me everything I wanted to hear about improving my business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Bruce W. President Construction ### "extremely unhappy customer" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 12, 2026 HORRIBLE. They do not complete the work in the promised time frames and just leave you hanging for weeks on end. Pros Their sales team sales a great product or so they say. The offerings sounded like they would help us greatly. Cons The set up and follow up team does not do their job. I have been ignored and promised things for 2 months that have not been completed yet as of this writing 3/12/26. All but a couple of pictures in our gallery are not our pictures and I have asked for over 2 months to have them changed. Switched from [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Was only using them for website management Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2026 Bruce, we hear you—onboarding timelines and getting your content right are things we hold ourselves accountable to, and it sounds like we've fallen short on both. Please reach out to us at info@surefirelocal.com and we'll make sure the right team addresses the gallery images and any outstanding deliverables right away. GR Gordon R. President Construction ### "Liars and Thieves" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 27, 2025 Liars and Thieves. They did almost nothing. The results was zero. I'm going to have to close my bank account to keep them from charging me again. Pros I liked what they said, it all sounded very convincing and made a lot of sense, but it was not true. Cons I don't like being lied to. I don't like being scammed. I don't like being robbed in broad daylight with my eyes open. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2025 Hi Gordon, We are disappointed to read your review. Our records show you agreed to a 6 month term, paid for the initial 3 months, and then month-to-month after that. During your sales call, it was explicitly stated you were entering a 6-month contract. When we sent these details via email, you accused our staff of “hacking” your email. Let us be clear: no staff member would engage in illegal activity, have the capability, or any reason to do so. Additionally, you stopped using the platform after the first month, impacting your results. While we understand your frustration, we feel we’ve exhausted efforts to accommodate you. Nevertheless, we would welcome another opportunity to help. Please contact info@surefirelocal.com at your convenience. AP Arthur P. Owner Mechanical or Industrial Engineering ### "Scammers scammers scammers " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 24, 2025 That's the worst advertising company I ever had, they promised me that, since the day I signed with them will pass three weeks and then I'll be receiving so many calls, but never happened, I wish I can get back all the money, around $1.700 plus tha I paid with my credit card Pros The way they sell them selves Sweet talk and lots of promises. Cons That always waiting and scheduling another meeting two weeks after you calling Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2025 Hi Arthur, we truly appreciate your feedback. A member of your account management team will be in touch promptly to address this and work closely with you to get you back on track. We’re here to ensure everything is taken care of! TP Trent P. Owner Construction ### "Scam of a company " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 15, 2025 A scam company that has yet to be shutdown Pros Absolutely nothing. To fill in the remain 40 characters i wrote this sentence. Cons They are lying scamming thief’s that promise all the things they will do for you and literally not do a thing for you after you agree to contract and make payment. A literal scam. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2025 Dear Trent, We are disheartened to read your reviews, and see that you feel this way about your experience. Our records show, we were able to reach an amicable agreement with you, and your cancellation was processed. It is our understanding this settlement was accepted by you and this case is now closed. Should you still feel there are issues left unaddressed, please contact info@surefirelocal.com. MP Michael P. CEO Computer & Network Security ### "A Disheartening Experience with Surefire Local" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 5, 2024 From the outset, Integrity Device Repair's journey with Surefire Local has been fraught with unfulfilled promises and persistent issues. Despite the initial assurance of a seamless experience, the reality was starkly different. The platform consistently failed to meet the expectations set forth in the SLA agreement, with frequent delays and unresolved issues that hindered our operations. One of the most frustrating aspects was the delayed response time from customer care. Our ticket submissions often languished without timely resolutions, leaving us unable to effectively utilize key features like GeoJuice or respond to customer reviews. This lack of support severely impacted our ability to engage with our clientele and manage our online presence effectively. The website development process was another area of significant disappointment. Promised a completion timeframe of 30-45 days, we found ourselves waiting far longer, with resolutions taking an exasperating 5-8 days to materialize. When the website was finally nearing completion, the quality was subpar, with mismatched font families and other design inconsistencies. Despite our repeated requests for corrections, these issues were never adequately addressed. Our attempts to seek a refund were met with silence, as our inquiries went unanswered despite multiple follow-ups. This lack of communication only compounded our dissatisfaction, leaving us feeling neglected and undervalued as clients. Ultimately, Surefire Local failed to deliver on its promises, resulting in a deeply unpleasant experience for Integrity Device Repair. The breach of the SLA and the refusal to issue a refund have left us with no choice but to express our discontent. Based on our experience, we cannot, in good conscience, recommend Surefire Local to any business seeking reliable and responsive service. Pros Initially, GeoJuice was the most appealing feature, but it never worked properly, and the delayed content upload times were horrendous. Cons The customer response times and the website development timeframe expectations were horrendous. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 28, 2025 Hi Michael, We are disheartened to read your reviews, and see that you feel this way about your experience. Your refund has been issued. Our records indicate an amicable settlement was reached for your account. Should you still feel there are issues left unaddressed, please contact info@surefirelocal.com. CK Clayton K. Owner Automotive ### "Don't recommend Surefire Local" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 26, 2024 I would describe the overall experience as terrible. Pros Platform is promising, but the company is abysmal. Cons Onboarding took over a month and was still charged for no service. Requested to cancel and was not allowed to do so. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 12, 2024 Thank you for sharing your feedback, Clayton. We’re sorry to hear about your experience and understand your frustration. This situation is certainly not typical of our service, and we take such matters very seriously. To address your concerns and resolve this issue, please contact us directly at info@surefirelocal.com or use our 24/7 chat support. Our goal is to support our clients and ensure they achieve the best possible results with our platform. We are proud to have thousands of companies successfully utilizing our marketing services and would like to help you get back on track. Thank you for bringing this to our attention. JM Jessica M. Sales Estimations Marketing Construction ### "Fraudulent Business" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 10, 2024 We are thoroughly disappointed with Surefire Local. Their promises of boosting our online presence, lead generation, SEO optimization, and so on fell flat, leaving our company to question the value of this business. The communication from their team is deplorable! We found ourselves days, even weeks, for responses to our questions and concerns, any responses given were vague and unhelpful. They severely undervalue their clients. Surefire's strategies yielded no results, we continue to work on our marketing efforts in house although WE ARE STILL BEING CHARGED. Our marketing investment continues to be wasted. You're not paying for a collaboration or service, you are paying to use their software and that IT. We warn all other businesses to not work with Surefire Local. The lack of communication, ineffective strategies, and overall unprofessionalism make then a horrible choice for businesses looking to improve their online presence. I regret investing in their services and would not recommend them to anyone. Pros The software is good, but Surefire is a marketing SERVICE, not just a software subscription. Cons See overall experience with Surefire below for feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 14, 2024 Hello Jess, we are saddened to read your reviews and see that you feel this way. Our records show we have been in regular contact with you, and that you are an active customer within our platform. Please reach out to us at info@surefirelocal.com. We would like to get more information to better address your concerns. AN Anonymous User President Information Services ### "BE AWARE OF THIS SCAMMER" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 25, 2024 The application is okay. It is priced way too much. We hired Surefire in November of 2023, not knowing all our options, and used their platform for the contract length of three months plus a couple more. The web interface is okay. We found Thrive CRM, which does the same function, plus we get a database function with it for a fraction of the cost. I canceled well before they charged our card again in March 2024. They charged it anyway and then tried to contact me to save the business. I had to dispute the charge with American Express and waste a lot of time going back and forth with Surefire Local. I would recommend you check out Thrive CRM and compare. Surefire is not a great marketing partner at all. Pros Single Platform to publish content to Facebook, Google Business and Linkedin Cons The cost is way too much. We looked for alternatives once we saw the most essential assistance provided by Surefire Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 12, 2024 Thank you for sharing your feedback. We’re sorry to hear that you found our pricing and service unsatisfactory. We appreciate your insights and understand your decision to explore other options. Should you re-evaluate your marketing needs in the future, we hope you’ll consider giving Surefire Local another look. Our platform serves thousands of successful companies, and we’re committed to delivering value and would welcome the opportunity to address any concerns you might have. Thank you again for your feedback. 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