--- title: "Doctible Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Doctible Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/187669/Doctible/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Doctible Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Doctible ## What is Doctible? HIPAA Compliant patient communication software built specifically for dental and medical practices. Affordable, flexible and powerful. Our tools are purpose built for busy healthcare practices. Our Patient Communicator platform allows practices to text patients. Practice staff or patients can initiate a message. Staff can send custom messages, or use unlimited message templates. Ask patients to send their insurance cards by texting an image. Help keep your practice responsive & contactless. ## What is Doctible used for? [Dental](https://www.capterra.com/dental-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 265 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Starting price $249 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Appointment Reminder / 2025 - HIPAA Compliance / 2025 - Patient Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Doctible?[Manage this product listing](https://www.g2.com/products/doctible/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Doctible 4.8 (265) VS. [4.5 (568)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price $249 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (265) Ease Of Use 4.6 (568) Value For Money 4.7 (245) Value For Money 4.3 (449) Customer Service 4.8 (254) Customer Service 4.3 (557) ## Doctible alternatives [4.4 (708)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (860)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [Emitrr](https://www.capterra.com/p/215815/Emitrr/) [4.8 (150)](https://www.capterra.com/p/215815/Emitrr/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/215815/Emitrr/) Highest Rated [Dialog Health](https://www.capterra.com/p/215666/Dialog-Health/) [5.0 (64)](https://www.capterra.com/p/215666/Dialog-Health/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/215666/Dialog-Health/) [View all alternatives](https://www.capterra.com/p/187669/Doctible/alternatives/) ## FAQs about Doctible Overview ### What problems does Doctible solve? Doctible solves the burden of manual appointment confirmations, missed visits, and unanswered phone calls by sending reminders and enabling two-way texting. It also automates review requests, centralizes feedback, and lets practices address service concerns promptly. Dental, medical, and other patient-facing clinics benefit most, especially front-desk teams, providers, and practice managers. Answer based on 215 reviews Overview ### Which roles and teams benefit most from Doctible? Doctible is most used by dental and healthcare office managers, practice managers, and administrators handling patient communication, scheduling, and reputation management. Front-desk teams and coordinators use it to manage appointment reminders, recalls, and patient follow-up, while dentists, chiropractors, optometrists, and practice owners monitor patient engagement and support practice operations. Answer based on 265 reviews Overview ### What company size and industries is Doctible built for? Doctible is built for small private practices and groups, with 98% of reviewers from small businesses and Medical Practice its top industry at 39%. It also serves Health, Wellness and Fitness organizations (30%) and Hospital & Health Care providers (25%) focused on patient experience and patient retention. Answer based on 265 reviews Features and Usability ### What are the key features of Doctible? Doctible includes appointment confirmations and reminders to help patients confirm or reschedule visits, plus two-way messaging for text-based patient communication. It supports review generation, review monitoring, and response management for handling online feedback. Customizable templates support reminder and marketing messages, and it also covers HIPAA Compliant requirements. Answer based on 41 reviews Pricing ### How much does it cost and what fees or limitations are included? Doctible starts at $249 per month for the flat-rate Gold plan, with Gold Plus at $399 per month. A free trial is available. Gold includes HIPAA-compliant texting and reminders; Gold Plus adds digital forms and scheduling. Reviewers often find pricing reasonable, though some report rate increases, location charges, and paid automation or features. Answer based on 46 reviews Integrations ### Which third-party tools and platforms does Doctible integrate with? Doctible integrates with five third-party platforms: Dentrix, ChiroTouch, Compulink Healthcare Solutions, Compulink, and Vision. These integrations support practice-management and patient-record workflows, including appointment-schedule and contact-data access. Integration capabilities can vary by platform; reviewers note that some Dentrix and Compulink workflows may not write information back automatically. Answer based on 33 reviews Getting Started and Support ### What training and onboarding options does Doctible offer? Doctible provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation gives written reference material for self-paced review of features and steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does Doctible offer, and how do users rate the experience? Doctible offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users commonly describe representatives as friendly, knowledgeable, and prompt, with helpful onboarding and live-chat assistance. However, some reviewers report difficulty reaching support during technical issues, delayed ticket handling, and dissatisfaction with resolutions for online-forms problems. Answer based on 85 reviews Review management ### How well does Doctible manage patient reviews? Doctible helps healthcare practices request, monitor, and respond to patient reviews across Google, Facebook, and other selected channels. Dental offices and multi-location clinics value its simple dashboard, location-specific links, and feedback alerts. Some users want more timing controls, clearer request reporting, and less manual data entry for outreach. Answer based on 78 reviews ## Who uses Doctible? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra reviewers highlight these as the features buyers care about most when choosing SMS Marketing software: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Doctible supports **SMS Messaging** and **Mass Texting**, so businesses can send direct customer communications and reach larger contact lists efficiently. However, it does not include **Campaign Scheduling**. Instead, it offers other important features that reviewers also value, including **API** (**54%**), **Contact Database** (**52%**), and **Scheduled Messaging** (**49%**). These features help businesses connect messaging with other systems, keep customer information organized, and plan timed outreach, providing teams with better control over communication and follow-up efforts. SMS Messaging 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Send messages via SMS Mass Texting 5.0 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time API 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Contact Database 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Scheduled Messaging 4.7 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Confirmations/Reminders 4.8 (73) 56.16% of 73 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Doctible 72 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM Integration: Integration with third-party CRM systems - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Healthcare: Software designed for the healthcare industry - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Interaction Tracking: Track interaction history by documenting conversations for contacts - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Messaging: Communicate using messages within the system - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Alerts: Notifications via mobile devices - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Online Booking: Book meetings and appointments through a website or digital platform - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Payment Reminders: Reminders sent for balance/payment due - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Rescheduling: Manage the rescheduling of appointments - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Communication: Send, receive, and respond to messages - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.8 (265) 4.8 Based on 265 reviews ## Pricing Value for money 4.7 (245) Free Trial [View pricing plan details](https://www.capterra.com/p/187669/Doctible/pricing/) Gold $249.00 Flat Rate,Per Month It includes: - Two-way HIPAA compliant texting - Bulk messaging - Manage templates - Flag messages - Appointment confirmations - Reminder messages - Online reputation monitoring and alerts - Testimonial widget for website - EHR Integration Gold Plus $399.00 Flat Rate,Per Month It includes: - Send images via text - Patient grouping - Digital Forms - Smart Messaging - Voice Reminders - Smart Scheduler - Birthday Email Messages Platinum Custom Quote Available It includes: - Custom website - Website messenger Value for money 4.7 (245) 4.7 Based on 245 reviews ## Integrations [ Vision](https://www.capterra.com/p/142377/Vision/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (254) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (254) 4.8 Based on 254 reviews ## User reviews Overall rating 4.8 Based on 265 reviews Filter by rating Counts reflect reviews available in this feed. 5(228) 4(29) 3(3) 2(2) 1(3) Mentioned topic Recent reviews first, then most helpful OM Office Manager Office Manager Used the software for: 3-5 years ### "Totally Worth It" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2025 Pros It is very easy to use especially if you are not a computer guru. The messages are instant. So far I have not had any security issues. Our patients tells us everyday how much they love the service and how much it has helped them keep up with their appointments. It has cut down on phone calls during office hours and it has 100% been the best decision our office has made! Cons You cannot edit info easily or at all on certain situations. There needs to be new campaign templets. OM Office manager Office manager Used the software for: Less than 1 year ### "Life changing, lifesaver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2025 Doctible has saved me so much time with their reminders and recall. I know there are so many things I can use it for I am still learning Pros The patient communicator is life changing! I didn't have the ability to text before and this has saved me so much time. Cons I honestly have zero complaints. Honestly I do not use it to it's full capacity, but I truly can't complain. If I have an issue I can call and thy walk me through whatever I need. EG Everything Girl Everything Girl Used the software for: 1-3 years ### "Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 14, 2020 I think it's great and defiantly provides us with an easy way to gather reviews from our patients. Pros We started utilizing the Doctilbe service so we could easily gather Google reviews from our exiting patients. We went from only having 5 Google reviews to 99 5 start reviews. We also have the reviews connected to our website as a testimonials page and have over 900 5 star reviews there as well. Cons My biggest problem with the software is the fact that we still had a lot of people simply entering a review with Doctible but not taking the extra step to visit Google. I spoke to a rep today and apparently there has been a change on that format. I'm excited that the new text will provide us with even more great google reviews. PA Practice Administrator Practice Administrator Used the software for: 3-5 years ### "Works very well for our office!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 7, 2023 It has been a game changer for us communication with our patient and also to manage recalls and appointment reminders. Support is always helpful and professional. Pros User friendly platform, you get suggestions for number of reminders that should go out but can easily change it if needed. Templates are easy to change, and to upload photos. The morning email will let you know how many unconfirmed patients we have for the next few days so you can focus on those. Many patients prefer text messaging, and this allows us to meet their needs. Cons If you need technical support, it is not 24 hrs./ at times you have to wait a few hours until they open since we are clearly not in the same time zone. CA Consumer Advocate Consumer Advocate Used the software for: I used a free trial ### "Dental Offices Beware" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 9, 2023 If I could I would give this company 0 stars. There is something fishy about them. They have completely veiled their contact numbers, their emails, and any attempt to reach anyone with decision making authority is futile. We yielded to their way too aggressive, over-the-top offer of trying their patient communicator system for 30 days, and by day 28 we had encountered a technical problem that was disastrous for our patients, ie showing up on the wrong day and the wrong time. Like I mentioned above, getting ahold of anyone directly was futile and it took two days from the time we encountered this glitch to reach anyone, both y telephone and email. From that point on, it took another 13 days to get a ticket issued for technical support. By then, we are out of the 30-day trial period, and we have run out of patience to try to reach them. They are unyielding in nullifying our contract and refunding our money, so now we will take this up with the California Department of Consumer Affairs, BBB, and all noteworthy and reputable dental associations. Consumer beware... this is a company that is run by a bunch of unprofessional amateurs, plagued by false advertising and their website is filled with inaccuracies. Probably wont be in business much longer than the 13 month contract signed. Pros Not one thing. It messed up our patient recall and reminder efforts Cons Messed up our patient reminders and had patients coming on on the wrong day/time. PM Practice Manager Practice Manager Used the software for: 3-5 years ### "Amazing Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2023 In my personal experience Doctible is the best review platform out there. We left Doctible twice, not because we weren't happy, but because our management software offered us the ability to send patient reviews included in the cost of what we were paying. We thought financially it made sense to leave because of this; however, both times we were highly disappointed and came back to Doctible. Our practice is in a highly competitive market and it is important to maintain a visible online presence. With our previous company we received very few reviews during our time with them and upon switching back to Doctible we immediately began averaging between 4-7 Google reviews a week. We have learned our lesson not once, but twice and will not be leaving again! Pros Doctible is user friendly - not only for our business in sending reviews, but for our patients to receive them and go straight to the review platform to review us or leave feedback that comes directly back to us. Cons There is nothing that I would change in their review platform. OM Office Manager Office Manager Used the software for: 3-5 years ### "Love Doctible !!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2023 Excellent. Always great service and never any problems with the technology. Ive never had to make a call to support for anything. Pros Building our Google reviews and communication with patients Cons Unable to attach a photo or picture to a text, but I believe you updated this. It would also be nice if the campaigns would do a text blast instead of just email. Paul M. Pres/ CFO Used the software for: 3-5 years ### "Fantastic service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2023 Review management, & patient communication Pros Great at boosting reviews and facilitating conversations with new and existing patients! Cons Needs to have capability of toggle a switch for English/Spanish for individual accounts, or a translate button maybe? BO Business Office Supervisor Business Office Supervisor Used the software for: 1-3 years ### "Good value, great for texting patients" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 August 4, 2023 Good. Customer support can be hard to get on the phone, but the chat feature is great. Pros We love being able to text our patients. Many times they'll answer a text when they won't answer a phone call Cons Appointment reminders can be customized by appointment type, but only if you choose from our pre-loaded list of appointment types. If you free-type an appointment type for an odd situation, Doctible loses that customization and won't do the specific reminders you had set up. PA Practice Administrator/Manager Practice Administrator/Manager Used the software for: Less than 1 year ### "Doctible Services and Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2020 This experience has been overall a great experience. The rep has been great and responsive, the customer services has been great and quickly responsive to anything we need and the get detailed information from us to ensure we have it right the first time! This takes a huge relief off of my shoulders as I have so much I already do day to day. Pros I love the simplistic fashion in which our patient surveys are quick and easy for them to use and for our team to use. It has helped us with our reviews, receiving more raw feedback and the website messenger has helped with our community and patients inquiring about us and our services to give people options. This has helped with those who aren't fond of phone calls anymore. Cons The software had opened us up or made us possibly have issues with malware/viruses but Doctible seemed to have acted quickly and moved forward to take care of the issue. [View all Reviews](https://www.capterra.com/p/187669/Doctible/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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