--- title: "Doctible Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Doctible Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/187669/Doctible/" page_type: "product" language: "en" --- # Doctible Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Doctible ## What is Doctible? HIPAA Compliant patient communication software built specifically for dental and medical practices. Affordable, flexible and powerful. Our tools are purpose built for busy healthcare practices. Our Patient Communicator platform allows practices to text patients. Practice staff or patients can initiate a message. Staff can send custom messages, or use unlimited message templates. Ask patients to send their insurance cards by texting an image. Help keep your practice responsive & contactless. ## What is Doctible used for? [Dental](https://www.capterra.com/dental-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Recognitions Shortlist Overall rating Based on 265 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Starting price $249 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Appointment Reminder / 2025 - HIPAA Compliance / 2025 - Patient Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Doctible?[Manage this product listing](https://www.g2.com/products/doctible/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Doctible 4.8 (265) VS. [### ModMed](https://www.capterra.com/p/124590/EMA/) [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price $249 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (265) Ease Of Use 4.6 (566) Value For Money 4.7 (245) Value For Money 4.3 (447) Customer Service 4.8 (254) Customer Service 4.3 (555) ## Doctible alternatives [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [Emitrr](https://www.capterra.com/p/215815/Emitrr/) [4.8 (150)](https://www.capterra.com/p/215815/Emitrr/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/215815/Emitrr/) [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) [4.7 (70)](https://www.capterra.com/p/157424/Review-Wave/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157424/Review-Wave/) Highest Rated [Dialog Health](https://www.capterra.com/p/215666/Dialog-Health/) [5.0 (64)](https://www.capterra.com/p/215666/Dialog-Health/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/215666/Dialog-Health/) [View all alternatives](https://www.capterra.com/p/187669/Doctible/alternatives/) ## FAQs about Doctible Overview ### What problems does Doctible solve? Doctible solves slow patient outreach, missed appointment confirmations, scattered review management, and lost feedback by centralizing texting, reminders, digital forms, and review requests. Dental, medical, and chiropractic front-desk teams, office managers, and practice owners use it to reduce phone-tag, catch service issues early, and strengthen Google visibility. Answer based on 226 reviews Overview ### Which roles and teams benefit most from Doctible? Doctible is most used by office managers, practice managers, and front-desk teams that handle patient communication, scheduling, and reputation management. Dentists, doctors, and chiropractors benefit from streamlined reminders and review requests, while practice owners and administrators use it to improve patient experience, retention, and day-to-day office efficiency. Answer based on 265 reviews Overview ### What company size and industries is Doctible built for? Doctible is built for small healthcare practices, with 98% of reviewers from small businesses and Medical Practice leading at 39%. It serves private practices and groups, with additional use across Health, Wellness and Fitness at 30% and Hospital & Health Care organizations at 25%, focused on patient experience and retention. Answer based on 265 reviews Features and Usability ### What are the key features of Doctible? Doctible includes core patient communication features like 2-way texting, SMS appointment reminders, confirmations, and customizable message templates. Review generation and review monitoring are key differentiators, along with patient surveys and feedback. It also offers digital forms, web chat, and practice management integrations for scheduling and follow-up workflows. Answer based on 92 reviews Pricing ### How much does it cost and what fees or limitations are included? Doctible starts at $249/month flat rate for Gold, with Gold Plus at 399/month, and a free trial is available. Reviewers often call it affordable and cheaper than alternatives, but some cite extra charges for multiple locations, paying more for added automation or features, and periodic rate increases. Answer based on 46 reviews Integrations ### Which third-party tools and platforms does Doctible integrate with? Doctible integrates with dental and practice-management systems including Dentrix, ChiroTouch, Compulink Healthcare Solutions, Compulink, Dentrix Enterprise, Dolphin Management, and Vision. Reviewer feedback most often confirms Dentrix and ChiroTouch connections, while other integrations support scheduling, patient data syncing, reminders, and forms workflows across healthcare practices. Answer based on 35 reviews Getting Started and Support ### What training and onboarding options does Doctible offer? Doctible provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and future review of product steps and features. Answer based on 2 reviews Getting Started and Support ### What customer support options does Doctible offer, and how do users rate the experience? Doctible offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive, friendly, knowledgeable, and easy to reach, with strong onboarding and follow-up. Some users report delays during technical issues, difficulty escalating complex problems, and frustration when support resolutions did not match expectations. Answer based on 85 reviews Review management ### How well does Doctible handle patient review management? Doctible makes patient review management easy for healthcare practices by automating review requests, collecting feedback, and directing patients to sites like Google and Facebook. Dental offices and multi-location clinics value the simple dashboard and location-specific links, though some teams want better timing controls, more reporting, and less manual entry. Answer based on 78 reviews ## Who uses Doctible? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra reviewers highlight these as the features buyers care about most when choosing SMS Marketing software: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Doctible supports **SMS Messaging** and **Mass Texting**, so businesses can send direct customer communications and reach larger contact lists efficiently. However, it does not include **Campaign Scheduling**. Instead, it offers other important features that reviewers also value, including **API** (**54%**), **Contact Database** (**52%**), and **Scheduled Messaging** (**49%**). These features help businesses connect messaging with other systems, keep customer information organized, and plan timed outreach, providing teams with better control over communication and follow-up efforts. SMS Messaging 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Send messages via SMS Mass Texting 5.0 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time API 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Contact Database 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Scheduled Messaging 4.7 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Confirmations/Reminders 4.8 (73) 56.16% of 73 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Doctible 72 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM Integration: Integration with third-party CRM systems - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Healthcare: Software designed for the healthcare industry - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Interaction Tracking: Track interaction history by documenting conversations for contacts - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Messaging: Communicate using messages within the system - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Alerts: Notifications via mobile devices - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Online Booking: Book meetings and appointments through a website or digital platform - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Payment Reminders: Reminders sent for balance/payment due - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Rescheduling: Manage the rescheduling of appointments - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Communication: Send, receive, and respond to messages - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.8 (265) 4.8 Based on 265 reviews ## Pricing Value for money 4.7 (245) Free Trial [View pricing plan details](https://www.capterra.com/p/187669/Doctible/pricing/) Gold $249.00 Flat Rate,Per Month It includes: - Two-way HIPAA compliant texting - Bulk messaging - Manage templates - Flag messages - Appointment confirmations - Reminder messages - Online reputation monitoring and alerts - Testimonial widget for website - EHR Integration Gold Plus $399.00 Flat Rate,Per Month It includes: - Send images via text - Patient grouping - Digital Forms - Smart Messaging - Voice Reminders - Smart Scheduler - Birthday Email Messages Platinum Custom Quote Available It includes: - Custom website - Website messenger Value for money 4.7 (245) 4.7 Based on 245 reviews ## Integrations [ Vision](https://www.capterra.com/p/142377/Vision/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (254) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (254) 4.8 Based on 254 reviews ## User reviews Overall rating 4.8 Based on 265 reviews Filter by rating 5(228) 4(29) 3(3) 2(2) 1(3) Mentioned topic Sorted by most recent SJ Shawn J. Office Manager Medical Practice ### "Totally Worth It" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2025 Pros It is very easy to use especially if you are not a computer guru. The messages are instant. So far I have not had any security issues. Our patients tells us everyday how much they love the service and how much it has helped them keep up with their appointments. It has cut down on phone calls during office hours and it has 100% been the best decision our office has made! Cons You cannot edit info easily or at all on certain situations. There needs to be new campaign templets. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 18, 2025 Thank you so much for sharing! We’re thrilled to hear that Doctible is making a difference for your practice. AF Annie F. Office manager Medical Practice ### "Life changing, lifesaver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2025 Doctible has saved me so much time with their reminders and recall. I know there are so many things I can use it for I am still learning Pros The patient communicator is life changing! I didn't have the ability to text before and this has saved me so much time. Cons I honestly have zero complaints. Honestly I do not use it to it's full capacity, but I truly can't complain. If I have an issue I can call and thy walk me through whatever I need. Switched from [Engagement Hub](https://www.capterra.com/p/163808/Engagement-Hub/) It just didn't have the tools this does and it was too new, it had too many kinks to work out. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 18, 2025 Thank you for the great feedback! We’re excited to keep bringing you tools that save time and strengthen your patient relationships. We appreciate you choosing Doctible. NH Nathan H. Chiropractor Alternative Medicine ### "Great communication software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 23, 2025 Pros Great communication software. The two way texting and appointment reminder software are wonderful to use. Cons Honestly it all works really well haven’t had many issues with it. Everything has worked for the time being. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Tamara R. Sales Manager Medical Practice ### "Doctible exceeded our expectations!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2025 Doctible has been a game-changer for our practice! They offered solutions for every challenge we faced—whether it was improving communication with patients, streamlining digital forms, or managing reviews. Their platform is intuitive and efficient, and the support team is absolutely brilliant. We’re extremely satisfied with their customer care and highly recommend them to any healthcare practice looking to elevate their operations. Pros Digital Forms! It changed our lives! We used to have constant issues and frustrated patients filling out paper forms in the office or sending them back and forth by email. Nothing integrated properly with our EHR, and it was a mess. With Doctible’s digital forms, everything is smooth, efficient, and easy—for both staff and patients! Cons We would love to see full integration with NextGen. While the current features are incredibly helpful, a deeper integration—especially one that pulls demographic and medical info directly into the EHR—would make the workflow even more seamless. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mark M. chiropractor Alternative Medicine ### "Don't sign the contract" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 25, 2025 Underwhelmed with entire experience. Would not recommend. Pros The onboarding presentation was great. The thought of getting more reviews is obvious, but they don't really stand behind their product. Cons Doesn't integrate with EMR, making for more steps for my staff. Also, they rope you into a self-renewing contract for $300/mo. Not worth it. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reasons for choosing Doctible Professional colleague was already using them Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Angela B. Office Manager Hospital & Health Care ### "Ease of Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 1, 2024 Pros Doctible is very user friendly. The patients love that they can text, the appointment reminders are great. The ease of also using the campaign to send out messages to more than one patient at a time is nice. Cons The fact the campaigns can only be emailed and not able to text if over 500 people Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LN linh N. practice manager Medical Practice ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 22, 2024 Great experience. Helped our staff understand importance of customer service. Pros Easy to use even for people who are not tech savvy. Straight forward. Cons I wish it could connect with Yelp platform. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FZ Fanrui Z. Dentist Hospital & Health Care ### "Doctible " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2023 It's great, our patients love the appt reminders and being able to communicate with the office via text message. Pros How easy the program is to use, the reminders our patients get are wonderful and customizable Cons I don't have any dislikes for the program Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RC Richard C. Provider Health, Wellness and Fitness ### "Excellent Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2023 Very pleased. I have recommended Doctible to many of my colleagues Pros The ease of getting quality reviews. I simply ask to sent a text that allows them to say something nice about their experience. EVERYONE has gladly accepted! Cons I haven't found any problems whatsoever. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Denise M. Practice Manager Medical Practice ### "medical office" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 7, 2023 It has increase our engagement and the number of our reivews. Pros Easy to use and manage for our team. It does what it promises to do. Cons I do not really have a con for Doctible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/187669/Doctible/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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