Best For

We serve private practices and groups and who are focused on providing a great patient experience while retaining their most loyal patients.

Product Details

Allows private practices to retain their most loyal patients by tracking their experience and generating positive reviews.

Contact Details

Doctible

https://www.doctible.com

Located in United States

No Media

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Doctible Features

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls/Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Appointment Confirmation Tracking
Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Reminders
Appointment Management
Appointment Reminders
Charting
Claims Management
Client Management
Imaging and X-rays
Medical Billing
Patient Records Management
Treatment Planning
Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking
Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring

Doctible Reviews

Showing 5 of 39 reviews
Overall
4.9/5
Ease of Use
4.8/5
Customer Service
4.9/5
Paul M.
Doctor of Chiropractic
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 12, 2019

“Great company, great product...”

OverallLeon and his crew are amazing~ I never have problems, but on 1 or 2 occasions I forgot my PW or need them to reconnect the data base b/c I was beta testing for ChiroTouch they are quick to reply and jump on my computer and solve it...
ProsIntegrates with my E.H.R. software database (ChiroTouch) and will send a email to my patients asking for a honest review. If I get 4 or more stars it will give them the option to post to Google, Yelp, etc... It they give 3 stars or less it immediately shoots me a email so I can call the patient and address their concerns, before it is sent to the Google or Yelp!
ConsAfter posting the 4 or 5 star review to Google or Yelp... It needs to have ALSO have the option to post the review to Instagram/Facebook with "one click of the button..."
Reviewer Source 
Source: Capterra
August 12, 2019
Megan D.
Director of Marketing
Health, Wellness and Fitness, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 15, 2019

“Close to perfect”

OverallOur experience with Doctible has been amazing. The service has allowed us to improve our customer service on multiple fronts, by keeping us in touch with people who come in contact with our office and brand. It has also allowed us to repair relationships and reach out to less-than-thrilled clients, many times before they review us negatively on public sites. The only hiccup came when we switch to a cloud-based PMS and had to start sending the notices out manually for our four locations.
ProsWe love the usable feedback,the ease of use for our staff and reviewers, and the analytics.
ConsWe wish you had a sync with our practice management software (Eyefinity, cloud-based), so notices could go out automatically instead of us having to send them manually.
Reviewer Source 
Source: Capterra
August 15, 2019
josephine g.
marketing
Marketing and Advertising, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 13, 2019

“Doctible is the BEST!”

OverallService is top-notch, pricing is amazing, and it offers so many options. You can customize the message and so much more. They have been so kind and helpful through all aspects of integration and after.
ProsWe received a very welcomed phone call that informed the practice of Doctible.
ConsI can't say anything negative. We love everything!
Reviewer Source 
Source: Capterra
September 13, 2019
Alex P.
Owner
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 9, 2019

“Doctible experience”

OverallDoctible has provided an excellent return on investment. The positive Google reviews are money. We are now getting new patients who when I asked who referred them they are saying "great online reviews." Another plus is if a patient wants to leave a negative review, it goes directly to me the owner instead of being posted online so I get a chance tor respond. Overall we went from about a 3.5 star average rating on Google to about a 4.9 now!
ProsI like that it makes it so easy to get surveys to patients in order to get reviews. You can always ask someone to give you a good review online, but that is hit or miss. With Doctible they automatically get a prompt for a review with the option to post on Google, Yelp or Facebook, so that makes it really easy to do.
ConsI have so many reviews linked to my website, that I would be Ok to stop that part of the program if it saved me a few bucks.
Reviewer Source 
Source: Capterra
August 9, 2019
Quinn C.
Owner Dentist
Health, Wellness and Fitness, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 18, 2019

“User-friendly and simple!”

ProsSimplicity. Multiple users may be added.
ConsThe frequency in which the software checks for updates in schedule, which is too short at 1 hour.
Reviewer Source 
Source: Capterra
September 18, 2019