# Page 5 | Doctible Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Doctible the right SMS Marketing solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187669/Doctible/reviews --- Doctible 4.8 (265) [View alternatives](https://www.capterra.com/p/187669/Doctible/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 5 - Reviews of Doctible ## Showing most helpful reviews Showing 101-125 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Crissy D. Manager Medical Practice Used the software for: 6-12 months ### "Dr. Lear" May 12, 2023 3.0 Very friendly. Easy to use. Pros The potential of reminders & confirmations are great Cons For the price, should already be automatic. I still have to do the work unless you pay more for automation. Review Source MH Michelle H. Practice Manager Medical Practice Used the software for: 1-2 years ### "Amazing Service" June 13, 2023 5.0 Pros Doctible has made it super easy for my patients to respond to request for reviews. Better than the other companys we've used in the past. Super streamline Cons So far we haven't had one issue with Doctible Alternatives considered [GrowthPlug](https://www.capterra.com/p/205024/GrowthPlug/) Reason for choosing Doctible Easier platform Switched from [GrowthPlug](https://www.capterra.com/p/205024/GrowthPlug/) Functionality and reputation Review Source CO Courtney O. Patient Experience Coordinator Hospital & Health Care Used the software for: 2+ years ### "Excellent source for feedback and service recovery!" August 12, 2019 5.0 Since our facility started using Doctible it has increased our star rating on sites like Google, and has also lessened the need for patients to vent on Social Media and given them direct access to leave their positive experiences improving our presence there. It has allowed us to correct things that the patient is dissatisfied with before receiving other surveys or sometimes before even leaving the facility, and has also given them a direct line to us. We love it. Pros Real time feedback. Hand feeds you opportunities for service recovery. EXTREMELY fast customer support that is friendly and courteous. Ability to connect directly with patients. Cons I can't think of anything right off the top of my head. Review Source Response from Doctible May 21, 2020 Thank you so much for your kind words, Courtney. We really appreciate you taking the time out to share your experience with us and we agree, our customer support team are truly gems! We're glad that you're able to receive feedback efficiently to help your patients. We look forward to working with you! ES Erin S. Office Manager Alternative Medicine Used the software for: 2+ years ### "SFN Review" August 14, 2023 5.0 It's been positive overall other than rather substantial rate increase. Pros I appreciate having our reviews appear directly to our website. Cons We are a very small 2 employee practice with very limited budget. I wish Doctible would consider that in degerming our monthly rate which has gone up. Anymore increase, and although we love the product, we may not be able to afford it. Review Source VS Vanessa S. Front Office Hospital & Health Care Used the software for: 6-12 months ### "Doctible is awesome!" February 17, 2023 5.0 Pros Doctible is very easy to use and very organized. It makes communication with patients flow easily. Cons Sometimes there are too many texts being sent out but I know that is a setting that fixes that. The website updates a little later than eaglesoft so if an appointment is moved or canceled last minute, it still sends a reminder to the patient. Switched from [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Revenuewell had many IT issues frequently. It would take a while to get a hold of someone and get some help with whatever issue we were having. Review Source MH Misty H. Financial Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Best reminder system we've used" August 29, 2023 5.0 We are all very happy with it. Pros I love the text feature, it allows me to communicate with patients in real time. Cons At this time I do not have any feature that I don't like. Alternatives considered [Lighthouse](https://www.capterra.com/p/157963/Lighthouse/) Reason for choosing Doctible Cost and text feature Review Source TN Taylor N. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Patients LOVE it!" April 6, 2023 5.0 Pros The reminders and how easy it is for our patients to use. Cons The limit of characters we are allowed to use. Review Source AF Ali F. Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "Performance " May 11, 2023 5.0 I have had very good experience with doctible Pros Getting patient reviews online which helps getting patients Cons The price is somewhat high when compared to some other companies that offer the same service Review Source SP Sara P. Marketing Coordinator and Office Admin Medical Practice Used the software for: 2+ years ### "Review" August 7, 2023 5.0 Very simple and easy to use. We only use it for the review system and has helped our office get true genuine reviews Pros Very easy to use and is user friendly... Cons Nothing to complain about at the moment Review Source MB Michelle B. front desk manager Hospital & Health Care Used the software for: 2+ years ### "front desk" June 6, 2023 5.0 Pros The program is easy to use, we love all the feedback we receive from patients. Cons we have no issues with doctible, we are satisfied with your program Review Source MC Michele C. Practice Owner Hospital & Health Care Used the software for: Less than 6 months ### "Terrible Product" May 19, 2020 1.0 Pros The product is inexpensive than better known alternative companies but for a reason. They cannot deliver. Buyer beware. Cons This company offers poor integration with practice management software. They are unable to read an existing schedule and will send review requests to patients with unconfirmed appointments and to patients who didn't actually present for treatment. I asked to not have any review requests sent during the time that my office was closed for routine care and only providing emergency treatment. Doctible did not honor this request, but began sending review requests immediately after my training was completed. They sent requests to patients whom we had contacted to reschedule their appointments because we were still closed during the COVID-19 Pandemic. I was told during the onboarding and training that requests would be sent once the appointment was marked as completed. This was an untruth. Doctible has no true integration and cannot read any aspect of a schedule and will send requests to any name on the schedule regardless of the status of the appointment. They even sent requests to new patients who had never been to the office. Additionally, their campaign feature is lacking in its capabilities. The user cannot attach a file or prepare a document that can be saved and attached to send as a mass email. I honestly do not understand what the worth or value is of this company. Review Source LK Lacey K. Office manager Medical Practice Used the software for: 1-2 years ### "Review " March 1, 2023 5.0 Overall experience is great. Like I said before Customer service is alway quick to answer questions or help with a problem and makes communicating with patients easy. Pros Easy to use, Customer service is always quick and helpful, templates are easy to change and update, makes communication with patients easy. Cons I use the “flagged” feature a lot if I am waiting on a response from a patient. It seems to get lost in the automated messages through out the day. Review Source CM Cassandra M. Treatment Coordinator Medical Practice Used the software for: 2+ years ### "Doctible" April 6, 2023 5.0 Pros I love the flexibility it has to any future patients wanting any of our services. Cons Nothing to complain about! They have been amazing! Review Source CR Calley R. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Doctible Reviews are so helpful!!" December 19, 2022 5.0 We have been very pleased with our experience. Pros I think the biggest benefit we've noticed from using Doctible is the increase in reviews from patients. It's been hugely beneficial and has allowed us to maintain steady growth with new patients, even though we are not on PPO's. Cons We have had issues accessing our documents online previously, but those issues seemed to have been resolved. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The value and products Review Source IB Ira B. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Best review service to use" July 20, 2023 5.0 What can I say but, GREAT!!!!! Pros It is so easy to use. Just ask the patient if they can be sent a message to their smartphone, asking for a review and the rest is simple for the patient to post a review of your practice. Cons Love it all, nothing not to love. It is so easy to use. Reason for choosing Doctible Great pricing, ease of use, and can use a boost so all the reviews show up on your website. Review Source LF Lorena F. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Customer Support" November 8, 2019 4.0 It has been a positive experience with helping us get reviews posted on our social media sites. Pros I love how easy it is to send out requests to our patients to ask them to give us feedback. I like how I can see quickly and easily the review that a patient left for us. I contacted customer support for assistance and did not have to wait at all for a live person! \[SENSITIVE CONTENT HIDDEN\] was so very helpful in explaining the answers to my questions and directing me to the appropriate places to make the desired changes. He was friendly, knowledgeable and quick! Cons I don't see a manual or "how to" on the software page. It would be nice to see a list of the requests that were submitted and percentages of how people responded to the requests being sent. Review Source RM Ruth M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Works great with Chirotouch" May 16, 2023 5.0 We have liked working with doctible so far no problems Pros Texting and reminders are great and like that it is internet based so can use it from anywhere Cons Doesn't go in and find old missed or inactive patients and try to reactivate Review Source AM Ann M. Front Office Health, Wellness and Fitness Used the software for: 2+ years ### "reviews" June 21, 2023 5.0 Our experience has been very good Pros We really like the review generator so we receive feed back from our patients Cons Nothing in particular all works as we need it Reason for choosing Doctible cost and wanted to give a try to see how it would work for us Review Source KH Karen H. Treatment Coordinator Hospital & Health Care Used the software for: 2+ years ### "Wonderful Service " April 14, 2023 5.0 Pros The team at doctible is very responsive and easy to work with. Cons We have no complaints, they deliver optimal work. Review Source TW Tiffani W. Office Manager Medical Practice Used the software for: 2+ years ### "Need Google reviews?" May 22, 2023 5.0 Pros We needed a better online presents with organic origins. Doctible made this happen for us! Cons I wish we could generate Yelp reviews to improve the rating but I understand Yelp is challenging to work with. Review Source pL pat L. Office manager Medical Practice Used the software for: 2+ years ### "Great product for dental practice!" June 20, 2023 5.0 Pros Easy to use and administer. Great for patient review management within our practice! No complaints! Cons unable to take reviews if discontinue program Review Source CC Christine C. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Patient Reviews" June 29, 2023 5.0 I am able to track patient reviews and address any issues immediately. Love the ease of use and quick notification. I am able to print out all reviews on a monthly basis to share at our team meeting. Pros I am able to track patient reviews and address any issues immediately. Cons We only use the review management and have no issues to comment on. Review Source GC Grace C. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Optometry" January 29, 2020 5.0 Doctible has been a fantastic company to work with and I will keep them in mind for future reference should things go south with the new system we are working with Pros This software boosted our online reviews to the top of all review lists. We loved how this was able to transform our online presence. Cons I probably would have kept this if it was able to more then just surveys Switched from [Weave](https://www.capterra.com/p/141842/Weave/) THis is an all in 1 sysytem that integrates with our software and phones. With the price increase and this new software there was no reason to have 2 review systems. Review Source ND Nikole D. Manager Medical Practice Used the software for: 1-2 years ### "Big fan of Doctible" August 31, 2023 5.0 Pros I love the daily review feature and how easy it is to track the reviews that come in. Cons Having to manually send out the review requests. Review Source NS Nancy S. Front OFfice mgr Medical Practice Used the software for: 2+ years ### "Doctible Review" January 25, 2023 4.0 Over all good experience. Pros Gave us option of who to send reviews to, ease of use for our customers Cons It was an extra job to do daily, but it is a good benefit for what it does. I would reccommend it to our friends. Reason for choosing Doctible the above mentioned benefits and also price. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.