# Page 7 | Doctible Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Doctible the right SMS Marketing solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187669/Doctible/reviews --- Doctible 4.8 (265) [View alternatives](https://www.capterra.com/p/187669/Doctible/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 7 - Reviews of Doctible ## Showing most helpful reviews Showing 151-175 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Stuart S. Practice Executive Hospital & Health Care Used the software for: 2+ years ### "Great Patient Review Generator" February 26, 2020 5.0 We use Doctible to capture the thoughts of our valuable patients, good and bad, so we can become better at serving the people of Oklahoma by improving their oral health. Pros We love how easy this product is to use and it truly does increase the numbers of reviews we receive from our patients. Cons N/A...there isn't anything I do not like about Doctible and we appreciate their occasional updates making it better in areas we had not thought about. Review Source MM Melinda M. Office Manager Medical Practice Used the software for: 1-2 years ### "Made our office THRIVE!!" July 29, 2019 5.0 INCREDIBLE! I need something and it happens like magic. Adding online pay button, adding pictures, removing information etc. They are super efficient. Pros How easy it is for people to leave a review. The texting to confirm appointments is easy and effective. Cons Would have like to have been able to change contact phone numbers to update as needed. Reason for choosing Doctible Price and the sales person. Review Source Response from Doctible May 15, 2020 Hi Melinda, thank you for your lovely note! We appreciate you taking the time to share your experience with Doctible. We're thrilled that you love the user friendly format of our product. We try our best to be as efficient as possible and we're glad that we met that mark! TC Taylor C. Office Manager Consumer Services Used the software for: 6-12 months ### "doctible review" March 7, 2023 5.0 I don't use it for anything other than to confirm the schedule Pros I like that doctible had pre-set messages to quickly send to patients Cons I do not like that once someone chooses to opt out they can no longer ever be messaged again. Some patients accidentally opt out and still want to be messaged. Review Source RR Raina R. Insurance Coordinator Hospital & Health Care Used the software for: 2+ years ### "Dental Office Review" May 23, 2023 5.0 Pros This product is easy to use and integrated well with our business. Cons We have no complaints with the Doctible service. Review Source AY Amor Y. Clinical Administrator Hospital & Health Care Used the software for: 1-2 years ### "Easy to use" January 10, 2023 5.0 Pros I love the alerts we get from patient reviews! Cons It doesn't seem to be able to fully integrate with the Dentrix. Review Source LS Linda S. owner Mental Health Care Used the software for: 2+ years ### "Doctible Review Excellent Product" May 1, 2020 5.0 My experience with Doctible has been excellent with the product and receiving help when I needed it. My clients found it very easy to use as well Pros Doctible was easy to set up and implement--my clients loved being able to text and I loved being hipaa compliant. Cons I used this software for texting appt reminders and communication with my clients Reason for choosing Doctible I trusted the referral and at the time the price was right. Review Source CJ Casey J. office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Review Platform" June 17, 2020 5.0 Amazing! Pros This software is very user friendly. Easy to set up and use! Cons All is great! There is nothing not to like! Reason for choosing Doctible price and flexibility Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Ability to choose who gets review request Review Source PR Patricia R. Director of Marketing Health, Wellness and Fitness Used the software for: I used a free trial ### "A Great Addition to our Marketing!" December 31, 2019 5.0 A very pleasant experience from start to finish. During the initial call, I really felt as if I were having a conversation and not just hearing a sales pitch. I greatly appreciated the followup calls as well. Everyone always wanted to ensure that we were comfortable with the new program and offered to answer any questions that we had. Pros The software is very user friendly. Simple and easy to connect to Google and Facebook platforms. Plus, you have all the reviews stored in one place for easy reference. You can set up an auto reply or log onto the platforms to respond individually. Plus, the receivers can opt out of the service via text if needed, saving time and potential frustration/complaints. Cons The only con I have (and its not even really a con) is that the people that do not have a Google or Facebook account have no where to leave reviews. We have received a few feedback submissions (usually reserved for potentially bad reviews), but were in fact good reviews from people that didn't have either of the accounts. We'll be putting those reviews on our website for sure! Reason for choosing Doctible N/A Review Source JM James M. Dentist Hospital & Health Care Used the software for: 1-2 years ### "Easy and Convenient " June 8, 2023 4.0 Pros Helps to cut down on confirming appointments and getting patients to respond. Cons Cost-only in office 3 days a week. If we were here more then I feel the cost would be competitive. Review Source AH April H. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "First Time Doctible User" August 1, 2023 4.0 Overall the system has been working well. Pros I like that Doctible offers more characters for you to type our patients. The intake forms are very easy for patients to complete. Cons I do not like that Doctible does not automatically integrate with our system unless the patient has an appointment. Meaning we have to manually put in the patients information in order to send them a message. Review Source SD Stephanie D. Office Manager Medical Practice Used the software for: Less than 6 months ### "Doctible Office Review" July 14, 2023 5.0 The system has worked great for our office. Pros How easy the Doctible system was to launch in our office. Also, how easy it was to get my office staff trained on the system. Cons As of right now, there is nothing that we have found that we do not like about Doctible. Review Source JS Jackie S. Business Assistant Medical Practice Used the software for: 6-12 months ### "Doctible Review " February 1, 2023 5.0 Pros Very easy to customize a text message to patients, also the response time / time management is awesome. Very fast. Cons The fact that we are limited to the amount of characters per text message. Review Source KS Kellee S. Front office Hospital & Health Care Used the software for: 6-12 months ### "5 Satr" February 16, 2023 5.0 Pros This software is not only user friendly it is also customizable to fit the needs of our practice. Cons There is really nothing negative to say about this software. Review Source JD Jyoti D. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Patient reviews" April 23, 2020 5.0 Pros It is very easy and reliable. I get e mail next day with a list of pts to receive review request and I can choose. They also upload the reviews to my website. Cons There is not much that I don't like about this company. I never had any other company before so I can not compare. Review Source AR Andrew R. owner Hospital & Health Care Used the software for: 2+ years ### "Review" February 14, 2023 5.0 Pros automatic review requests sent directly to patients Cons the features that are used for review management work for our organization, we do not use all features Review Source SR Stephen R. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Saving valuable time at the office" February 21, 2020 4.0 The office manager appreciated the help in doing her job proficiently and time managed Pros The fact that the patients liked the text confirmations Cons Nothing really it saved a lot of time and made it easier to confirm patients appointments by the multiple texts sent at different time intervals. Review Source AG Angie G. Front Office Medical Practice Used the software for: 1-2 years ### "Outstanding Results" March 12, 2020 5.0 Wonderful! We are very pleased with Doctible. Pros Doctible is easy to use (literally effortless) with immediate, desired results. Because our office is referral based, patient feed back is vital for our practice. Doctible enabled potential patients and referring doctors to review patient testimonies of their experience in our office. I highly recommend Doctible! Cons I wouldn't change anything. They delivered what was promised. Review Source JL Jordan L. Optometric Technician Medical Practice Used the software for: 2+ years ### "Informational Meeting " July 15, 2020 5.0 Customer service is outstanding! Pros User and patient friendly in a fast paced world. Cons I have been working with the software for a short time (a few months) at this point the only drawback I see is the inability to connect with our scheduling system, Revolution (REV) . Review Source QC Quinn C. Owner Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "User-friendly and simple!" September 18, 2019 5.0 Pros Simplicity. Multiple users may be added. Cons The frequency in which the software checks for updates in schedule, which is too short at 1 hour. Alternatives considered [Yapi](https://www.capterra.com/p/120854/YAPI/) Reason for choosing Doctible Ease of use. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Price and features. Review Source KH Kim H. Office Manager Medical Practice Used the software for: Less than 6 months ### "Cornerstone Review " August 3, 2023 5.0 So far, no complaints! Pros We only utilize the document portion of Doctible. It was simple to start up and easy to get the forms created. Cons Although it does integrate with Dentrix, it does not put the completed forms directly into the pt health history. It only saves a copy into the doc center. Review Source LH Leslie H. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Patient Feedback" June 21, 2023 5.0 Pros Doctible is very easy to use. We get good feedback from patients regarding their first visit. It's nice that if it's not totally positive, it goes to us first without going directly to Google Reviews. Cons I have had no problem with using Doctible. Review Source YS Young S. Dentist Hospital & Health Care Used the software for: 6-12 months ### "Excellent customer service" May 22, 2020 5.0 I especially love this service because we can connect with our patients with just one text message using Patient Communicator function. Pros For everything we use or buy, we always have a problem using it. Doctible customer service is right there in the chat, and always responds very promptly. They can solve almost all your questions or problems right there right away. Love it! Cons If there is a selection of time frame when it sends out review request or follow up e-mail, it would be fantastic. For example, in dental offices, we want to follow up cases after a certain number of days. Review Source CC Christina C. owner Hospital & Health Care Used the software for: Less than 6 months ### "Customer Service" April 1, 2020 5.0 Pros After we were shut down by Covid 19, Doctible was extremely efficient, kind and helpful in putting a pause on our account and granting 2 free months. They understand the relationships necessary in business and that is extremely valuable to me as many other companies exist. It truly is a team. Cons There isn't anything every experience has been excellent linking to google reviews has been great Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing Doctible had better reviews by users Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) they were not user friendly and their customer service was unlovely. Review Source PC Philippe C. Office Manager Medical Practice Used the software for: 1-2 years ### "Doctible in the office" September 12, 2019 5.0 I was hesitant at first to use doctible but we needed a way to have reviews done for us (we live in a small town and it is very competitive). It is very easy to set up and use. We are thankful that we now get to see reviews daily and even get feedback from our patients. Pros How easy it is to use. Great customer service. Cons I wish people didn't have to have a google account in order to leave a google review but we understand this isn't your fault. Reason for choosing Doctible N/A Review Source LF Lori F. Practice Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Doctible user" October 6, 2020 5.0 Patient Reviews Pros It integrated well with our software and linked to our website and social media Cons Nothing that I can think of. The product did everything we wanted it to do. Reason for choosing Doctible Ease, integration and overall function of the program Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.