# Page 8 | Doctible Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Doctible the right SMS Marketing solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187669/Doctible/reviews --- Doctible 4.8 (265) [View alternatives](https://www.capterra.com/p/187669/Doctible/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 8 - Reviews of Doctible ## Showing most helpful reviews Showing 176-200 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SV Sal V. Dentist Medical Practice Used the software for: 2+ years ### "Doctible Review " August 29, 2023 5.0 Pros Very easy to use, keeps our patient reviews in order and easy to reply to them from website. Cons No Cons for this platform in my opinion. Review Source OG Octaviano G. Practice Management Company Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy and Effective" September 12, 2019 5.0 It worked right away, signed up my other clients after it proved to be useful. Pros The fact that they a "no commitment policy" makes it more inviting. They prove it works and you stay on board because it does. The software is very user friendly, big buttons and clean interface. Cons Wish it would add more a la carte items, instead of having to take the leap for a bigger package. Review Source MD Maria D. Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Doctible is FABULOUS!" July 2, 2020 5.0 Experience with Doctible has been wonderful. Customer service was prompt in answering any questions that may have occurred. During our Covid-19 shut-down, they did not charge the very low monthly fee. Pros Getting reviews for our office has never been easier. Doctible sends a request for our patients who have had appointments, to write a review and then Doctible posts those reviews on Google. We have never gotten so many reviews on Google until we enlisted Doctible. Cons Can not think of anything I disliked about the software Review Source LM Lynette M. admin asst Medical Practice Used the software for: 1-2 years ### "Great service" February 13, 2020 5.0 WONDERFUL Pros Loved how easy it was to use this software. Support was always right there and very knowledgeable and kind. Would still be using if we did not get a confirmation service that already did this in the price. Cons People would only leave stars and no comments. but that is the users fault not the programs I guess. Review Source LW Linda W. Administrative Assistant Medical Medical Practice Used the software for: 2+ years ### "Great product." May 15, 2023 4.0 Pros Ease in which to send messages and to tract those that have responded. Cons I'm comfortable with all aspects that we use. Review Source NT Nancy T. Dentist/owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Doctible implementation" August 17, 2019 5.0 It was wonderful from the start. Met the customer service rep at Agd annual meeting he was very helpful and instrumental on getting the ball rolling. From there it has been all good. Even recommended to our state affinity program. Pros Very user friendly and our patients loved it also. Saves us alot of tmie Cons It is for the future iand relates to my only "4". Which is still very good. Going forward it would be beneficial if we could also chose a language. We manually write some txt in spanish. We have many spanish speaking patients and they would be better served if their appointments and reminders were in spanish. Reason for choosing Doctible Linked directly on your end to eaglesoft no soft wear adjustments needed ,Ease of implementing, cost. Review Source DC David C. Owner Hospital & Health Care Used the software for: 6-12 months ### "Great Support Team" April 9, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] with Doctible support treated me with genuine care and concern. My dental office is closed during the COVID-19 pandemic and he showed tremendous empathy in listening and providing me with a resolution to my problem. He was so helpful. I truly appreciate it. Thank you, \[SENSITIVE CONTENT HIDDEN\]. Thank you to Doctible! Pros I don’t work with the software. I know Doctible has been a good addition to my practice communication systems. Cons I don’t work with the software. I am not aware of any concerns. Review Source MD Megan D. Director of Marketing Health, Wellness and Fitness Used the software for: 2+ years ### "Close to perfect" February 20, 2020 5.0 Pros The ease of use, the ease of access, and the data it supplies. Cons The lack of sync with our PMS--we are having to send doctible notices manually. Review Source CM Connie M. Office Manager Medical Practice Used the software for: 6-12 months ### "Doctible has helped our office with patient communication and patient feedback ten fold!" June 10, 2020 5.0 Our on-line reviews have exploded since using Doctible! Reviews make or break a business so having our patients prompted to leave feedback has been crucial! Pros The easy to use software and instant communication with our patients has been fantastic. In the current society environment, clear communication with our patients is a must! I have received wonderful customer support with any questions I have had. I highly recommend Doctible. Cons I do not have any dislikes with Doctible. Review Source JG James G. Business Manager Medical Practice Used the software for: 6-12 months ### "Awesome" September 13, 2019 5.0 It has been a pleasurable experience dealing with Doctible since the beginning and I am hoping that you will offer new options in the future. Pros The ease of use & customer the service especially Cara! Cons At this moment I have no immediate dislikes of what were are getting from Doctible. Review Source DC Deana C. Office Manager Medical Practice Used the software for: Less than 6 months ### "Great program" August 7, 2023 5.0 Doctible Is great in keeping our patients reminded of appointments as well as templates for sending new patient forms. Customer Service is always very helpful if I have a question or request. Pros I love the fact that is a very simple and user friendly Cons As of June I have not had experienced any features that I dislike Reason for choosing Doctible More cohesive Review Source GM George M. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Doctible is the best option out there" June 1, 2023 5.0 I am easily interfacing with clients to solicit reviews which helps to effectively promote my business. Pros Doctible has been the most effective way to solicit reviews from clients. It does not feel saleman-y, is easy to implement, and has a reasonable price. Cons I wish I could use it for multiple locations without an additional charge. Review Source ST Sean T. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Product and Service" August 15, 2019 5.0 Pros Doctible simplifies the process for patients to write reviews on sites such as Google and Facebook which makes it easy for offices to increase the number of quality reviews they receive from patients. Cons We so far have no cons since we started using Doctible. Review Source Response from Doctible May 21, 2020 We're pleased to know that your experience with us was a good one, Dr. Toomey! Thank you for entrusting with the process of attaining reviews from your patients. We look forward to continuing to serve you and your practice! SM Stephanie M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Ellis Chiropractic Doctible Review" June 22, 2020 5.0 Overall we're having better success with patients responding via text and our Google and Facebook reviews! Pros The ease of texting w/patients and the Google Reviews - our reviews went from 20 to 72 within 2 months! I also like that the texts display the practice phone number, and the reminder texts are minimal so patients don't get overwhelmed Cons We would really like patient recall - if a patient hasn't been seen in 3-4 weeks an automatic text and/or email would be sent to them Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Because \[SENSITIVE CONTENT HIDDEN\] brought up some great points and did an amazing job of explaining the benefits Review Source HS Halana S. Office Coordinator Hospital & Health Care Used the software for: I used a free trial ### "Great Product" June 22, 2020 5.0 We have had a good experience so far with the product. Pros You an personalize messages that are sent out to customers vs calling to have an operator create what you want with the software. Cons The only con with this product is that there isn't an easy way to contact past due clients by an integrated list as our old product had. Switched from [Lighthouse 360](https://www.capterra.com/p/141843/Lighthouse-360/) Lighthouse was having multiple issues that was causing the software not to work and with our busy practice and all the covid changes it was creating a multitude of issues in the practice other than that we enjoyed their software. Review Source AH Ashley H. Office Manager Medical Practice Used the software for: 6-12 months ### "Easy to use and helpful to our patients" December 18, 2019 4.0 I think Doctible is super helpful despite the technical errors. Pros I love the patient communicator. It makes it very easy for us to get in touch with our patients for urgent maters. Our patients also find it very helpful that we're able to send them text messages. Cons There was a time where a patient received a reminder text for an appointment that wasn't in the schedule. There are also times where patients wont get their reminder text. Review Source LO Liz O. Front Desk Medical Practice Used the software for: 2+ years ### "Doctible" June 17, 2020 5.0 Pros Very user friendly for all ages. Simple to navigate. Cons Wish we could send images/emojis in patient communicator. Review Source cP cindy P. front desk Hospital & Health Care Used the software for: 6-12 months ### "doctible review" August 12, 2019 5.0 very good and helpfull Pros using it for PR and our reviews with google and facebook. seeing responses from patients Cons not much to report as of today, still working with it Reason for choosing Doctible looked like it was used and had good reviews. Review Source Response from Doctible May 21, 2020 Hi Cindy! Thank you so much for sharing this review. We're happy you're enjoying our products and we're glad to be useful at your office. We're looking forward to seeing more responses from your patients! ES Edward S. Dentist Medical Practice Used the software for: 1-2 years ### "\[SENSITIVE CONTENT HIDDEN\] is an Amazing Rep!!" September 1, 2020 5.0 I really like \[SENSITIVE CONTENT HIDDEN\] they are great reps and very knowledgeable and do everything they can do to help me in a timely manner! Pros that it runs smoothly and meets my expectations! Cons The password requirement, I wish it can bypassed. Review Source HC Hernando C. Pediatrician Health, Wellness and Fitness Used the software for: 6-12 months ### "Two way communication with your customer (or patient) base" June 24, 2020 5.0 We are able to get appointment confirmations and we were able to reschedule patients that did not show up for their scheduled visit. Pros I like how it allows for patients to be nudged into getting you reviews. Cons The campaign and emails were kind of klunky to use at first, but it works well. Reason for choosing Doctible We needed a product to help us with mass communications during the COVID-19 lockdown. Review Source DR Debbie R. Medical Clerk Medical Practice Used the software for: Less than 6 months ### "Excellent Tool for any business" February 12, 2020 5.0 Doctible helps us stay on top of the daily schedules and also with notifying patients that their glasses and or contact lenses are in. Patients tend to respond to text messages faster then making the phone call. Love the communication!! Pros Doctible gives our office a feeling of having an extra employee to help out with all the bits and pieces that can slip through the cracks. It gives me such a feeling of control with scheduling and communicating with our patients. And, our patients like it as well. The element of communication is such a priority when you want a successful business. Cons Having to go into REV and hit the confirm button when the patients confirm they are coming to their appointment. Reason for choosing Doctible Price and reviews from other users. Review Source JC Jenny C. patient care representative Hospital & Health Care Used the software for: 6-12 months ### "Patient Care Representative" September 19, 2019 5.0 it has brought to light a few dis-satisfied patients that we had the opportunity to make their experience better! Pros It is really great how automated the service is and how easy the feedback is to get and integrate to all of our social media. Cons When the list of patients was being generated, it sometimes would include patients that had cancelled or rescheduled. Review Source RT Ron T. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "It is a simple mass messaging system that does the job" June 21, 2020 5.0 Pros It is simple to use and the effectiveness is high because almost everyone reads text messages. Cons The fact that we cannot customize emails. Alternatives considered [RevenueWell](https://www.capterra.com/p/160904/RevenueWell/) Reason for choosing Doctible I believe it was for the cost and we were looking for text messages only. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Because our main focus was to be able to text our patients. Review Source FJF F. Joseph F. Dentist Hospital & Health Care Used the software for: 1-2 years ### "Great service" April 6, 2020 4.0 Good feedback from patients in a convenient format Pros Helps to promote great online reviews without much effort Cons A bit clunky to navigate if there are multiple people I need to deselect. Review Source MN Michele N. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Why your company should use Doctible" August 1, 2019 5.0 The customer support is excellent! Pros I researched the company and decided to hire them on a trial base. I need had an outside company for Social Media. I decided to cut back on our listing with the Yellow Pages Online and give Doctible a change. We are extremely happy with the program and their service. I highly recommend this company. Cons Being still new... so far things are flawless. Nothing bad to report Review Source Response from Doctible May 15, 2020 Hello Michele! Thank you for the wonderful review and for taking the time to share your feedback with Doctible. Our priority is excellent customer service and we are ecstatic that we were able to provide that! Kind folks like you make our job a pleasure. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.