--- title: "Unduit Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Unduit the right IT Asset Management solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/187683/Unduit-Wireless/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Unduit 4.8 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Unduit Ease of use 4.9 Customer Service 4.7 ## Showing most helpful reviews Showing 1-12 of 12 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner Used the software for: 3-5 years ### "Excellent Total Customer Experience" July 25, 2019 5.0 Pros \- Full Life Cycle View - Point of Contact at all steps - Economical - Intuitive - Excellent back-end support Cons Nothing yet Review Source R Reviewer SVP Corporate Strategy Used the software for: Less than 1 year ### "Drives value day one, on-boarded users in less than 2 wks, needs more apps on the platform" July 24, 2019 5.0 Overall experience has been great. We are already starting to see business outcomes based on which we opted for the software i.e. Tighter device security compliance ( big for us), improved employee productivity and significant savings from buy-back and repair program Pros No upfront costs for software platform and pay as you go The apps based platform makes it very easy to use; we only did three one hour training sessions across various timezones for national roll out The software allows setup for offices spread nationally with support for virtual employees all over US Enhanced device security leading to audit compliance HOt swap overnight replacements of devices for our management was a must Lastly, massive savings from repairs and disposition of devices Cons So far haven't run into any technical or service related issues. However I can see how there is a need to add more apps to the ecosystem to drive end to end management of devices Not having an ability to integrate into our ticketing system yet Single Sign On will be very helpful in driving enhanced user experience Review Source R Reviewer IT Director Used the software for: 1-3 years ### "If you can't get to an Apple Store...." July 24, 2019 4.0 We use it for our sales field who use iOS devices exclusively. Repairs and battery replacements are quick and easy. Pros It has a great GUI and is extremely easy to use Cons There isn't anything I don't like about this software. Review Source R Reviewer Sr IT Manager Used the software for: 1-3 years ### "Absolute game changer!" July 23, 2019 5.0 Unduit allows us to expedite device repairs from 13 different branches around the country. They make the logistics of gettings devices to and from repair centers easy and cost-effective. We tried using local shops for a while, but it was a nightmare. Pros Makes it extremely easy to track devices being repaired and also keep track of the cost center that needs to be charged for the repair. Cons Honestly, there is nothing I would change, I just wish end-users would stop breaking devices. Review Source R Reviewer Remote Connectivity & Mobility Analyst Used the software for: 1-3 years ### "Using Unduit as a Repair Service" July 31, 2019 5.0 Pros The new dashboard is very easy to navigate. They make it very straight forward and simple. Cons Sometimes the orders get confused or delayed, but that does not happen very often at all. Review Source R Reviewer Support Analyst Used the software for: 1-3 years ### "One less thing to worry about" July 24, 2019 5.0 Great Service. Questions always answered. Thankssupport team for your continued guidance and support. Pros Ease of use and very helpful customer service. Cons Nothing to report as a Con. Very satisfied. Review Source R Reviewer IT Support Used the software for: Less than 1 year ### "IDI Distributors, Inc." July 19, 2019 5.0 Great web interface. Minimum effort. My emails and questions are answered immediately. Pros I like the ease of use of the web portal. I can send a label to a branch office and the process of completing the repairs and shipping the device is handled by the employees at the branch. I don't have to micromanage. Cons I'm struggling to find something I like least. So far this is a great tool for us. Review Source R Reviewer IT Manager Used the software for: 3-5 years ### "Unduit Review" July 24, 2019 4.0 Pros Customer Service, Ease of use and multi-platform updates. Cons I don't use it regularly enough so tough question for me to answer. Review Source R Reviewer Senior Mac Support Specialist Used the software for: 1-3 years ### "Great Interface" July 26, 2019 5.0 Very easy to get used to, just a little adjusting. Pros Very straightforward interface, just like using apps on a mobile device. Cons Was a sudden switch, took just a little while to get oriented to it. Review Source R Reviewer Sr. Network Engineer Used the software for: Less than 1 year ### "Unduit Wireless Review" July 19, 2019 5.0 Pros I liked the ease at which I could place an order and track it start to finish. I found the buy back prices for our old equipment very competitive. Cons There is currently no way to manage how you want to withdraw funds from your walled via the software. Customer service has to get involved. Review Source R Reviewer Assistant Used the software for: Less than 1 year ### "Review for Unduit " July 25, 2019 5.0 Unduit was very efficient with communication Pros very professional and the quality of the repairs were good Cons took alittle longer than expected to receive device returned Review Source PN Peter N. Application System Analyst Used the software for: Less than 1 year ### "Unduit Return" July 25, 2019 5.0 Pros The ease of use of the GUI on the website. Cons I have no bad things to say about this software. It is very easy to use. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.