--- title: "PBXware Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PBXware Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/187684/PBXware/" page_type: "product" language: "en" --- # PBXware Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) PBXware ## What is PBXware? The Bicom Platform is an all-in-one, white label Unified Communications & Collaboration suite for telecom service providers. Our UCaaS Solution was built with 20+ years of experience and partner feedback. PBXware is our powerful PBX software with advanced communication features, maximum flexibility and scalability, and cost-effective options. Multi-Tenant PBX allows you to efficiently manage and maintain a diverse customer base from a single installation. Contact Center PBX, our CCaaS solution, prioritizes customer experience, efficiency, and productivity through Omnichannel tools and features, including WhatsApp and FB Messenger integration. gloCOM is our UC desktop and mobile app that integrates VoIP, video conferencing, hybrid meetings, chat, file sharing, and other collaboration features. SERVERware is our UC virtualization platform for hosting telephony in the Cloud. Geo-redundancy protects your setup from disasters through separate server replications in distant locations. ## What is PBXware used for? [Call Center](https://www.capterra.com/call-center-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PBXware?[Manage this product listing](https://www.g2.com/products/pbxware/claim_requests/new?auto=true) ## PBXware Overview Updated September 2026 AI summary PBXware is a cloud-based call center and telephony platform designed for small and midsize businesses seeking unified communications. It covers call center, cloud PBX, contact center, and VoIP needs, offering features such as automatic call distribution, call logging, monitoring, IVR, CRM, and reporting. Deployment options include web, desktop, and mobile, with multi-channel and integration capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PBXware 0.0 VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (888) Value For Money 0.0 (0) Value For Money 4.3 (798) Customer Service 0.0 (0) Customer Service 4.1 (819) ## PBXware alternatives [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) ## FAQs about PBXware Overview ### What company size and specific industries is PBXware built for? PBXware is designed for telecom service providers of all sizes, from smaller operations to larger enterprises. It is built for the telecommunications sector and suits providers that need unified communications and collaboration tools with flexible customization to support growth, productivity, and efficiency. Features and Usability ### What are the key features of PBXware? PBXware offers call routing, automated routing, automatic call distribution, IVR, ring groups, and queue management for inbound and outbound call handling. It also includes call recording, call logging, call monitoring, reporting and analytics, CRM, computer telephony integration, voicemail, video conferencing, chat/messaging, and third-party integrations. Getting Started and Support ### What training and onboarding options does PBXware offer? PBXware provides in-person training, live online sessions, webinars, documentation, and videos. In-person training supports guided instruction, live online sessions and webinars allow remote learning, documentation offers written reference material, and videos provide visual walkthroughs for reviewing features and setup steps. Getting Started and Support ### What customer support options does PBXware offer? PBXware provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. These channels give users multiple ways to ask for help and find answers. No reviewer feedback about support quality is available here, so user experience details on response speed or helpfulness cannot be assessed. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) PBXware supports all three features that reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and oversee agent performance, allowing teams to improve service quality and handle calls more efficiently. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Conferencing Facilitate virtual conferences that connect multiple people remotely Caller ID Identify the number and contact information of a caller before answering the phone PBXware 34 features ### All Features - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Email Management: Manage, store and organize emails within the system or via third-party apps - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.