--- title: "XG Firewall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about XG Firewall Software - reviews, pricing plans, popular comparisons to other Firewall products and more." source_url: "https://www.capterra.com/p/187688/Sophos-XG-Firewall/" page_type: "product" language: "en" --- # XG Firewall Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) XG Firewall ## What is XG Firewall? Sophos XG Firewall provides comprehensive next-generation firewall protection powered by deep learning and Synchronized Security. Offering unmatched insights, XG Firewall exposes hidden user, application, and threat risks on the network and is unique in its ability to respond automatically to security incidents by isolating compromised systems with Security Heartbeat. ## What is XG Firewall used for? [Firewall](https://www.capterra.com/firewall-software/)[Network Security](https://www.capterra.com/network-security-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 94% Neutral 0% Negative 6% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for XG Firewall?[Manage this product listing](https://www.g2.com/products/sophos-firewall/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### XG Firewall 4.5 (35) VS. [4.5 (246)](https://www.capterra.com/p/172277/ManageEngine-Firewall-Analyzer/reviews/) Starting Price Contact vendor Starting Price $395 Other, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (35) Ease Of Use 4.5 (4,462) Value For Money 4.2 (31) Value For Money 4.6 (3,353) Customer Service 4.3 (29) Customer Service 4.6 (3,035) ## XG Firewall alternatives [4.5 (95)](https://www.capterra.com/p/172324/NetFlow-Analyzer/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (294)](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) Starting price $238.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) [4.4 (4,462)](https://www.capterra.com/p/648/Norton-Security/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/648/Norton-Security/) Highest Rated [NordVPN](https://www.capterra.com/p/166743/NordVPN/) [4.6 (1,395)](https://www.capterra.com/p/166743/NordVPN/reviews/) Starting price $11.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/166743/NordVPN/) [View all alternatives](https://www.capterra.com/p/187688/Sophos-XG-Firewall/alternatives/) ## FAQs about XG Firewall Overview ### Which roles and teams benefit most from XG Firewall? XG Firewall is most used by IT administrators, network engineers, and security leaders who manage threat prevention, network access, and policy enforcement. IT operations and helpdesk teams rely on it to maintain uptime and troubleshoot connectivity, while managers and directors use its visibility and controls to support compliance, risk reduction, and secure growth. Answer based on 35 reviews Overview ### What company size and industries is XG Firewall built for? XG Firewall is for businesses of all sizes, with strongest adoption among small businesses at 66% and Information Technology and Services at 29%. It also serves enterprise and midsize companies, each at 17%, with additional use in Computer & Network Security at 11% and Automotive at 9%, primarily for firewall use. Answer based on 35 reviews Features and Usability ### What are the key features of XG Firewall? XG Firewall offers next-generation firewall controls, intrusion detection system, intrusion prevention system, content filtering, and IP filtering for traffic inspection and policy enforcement. It also includes VPN support, access management, alerts/notifications, network monitoring, reporting/analytics, compliance management, log access, and AI/Machine Learning for threat response. Integrations ### Which third-party tools and platforms does XG Firewall integrate with? XG Firewall integrates with Intercept X Endpoint for endpoint protection and EDR connectivity, tying into Sophos Endpoint and Intercept X workflows. It supports 1 confirmed third-party integration from the provided data, centered on endpoint security rather than a broad app marketplace. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does XG Firewall offer? XG Firewall provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote learning, webinars cover product topics in a group format, and documentation offers written reference material for setup and ongoing use. Answer based on 3 reviews Getting Started and Support ### What customer support options does XG Firewall offer? XG Firewall provides 24/7 live rep support and chat. Users describe the technical team as capable, but some report slow follow-up through ticket-based help and difficulty understanding agents, while others are frustrated by long delays before getting a solution. Answer based on 2 reviews Security ### How does XG Firewall handle data security and access control? XG Firewall uses Sync Security with Sophos Endpoint, centralized management through Sophos Central, detailed security rules, intrusion prevention, LDAP authentication, multi-factor authentication, ZTNA, and time-based network access controls. It also surfaces attack statistics and source IP details. Some reviewers note missing Azure AD SSO, no secure DNS support, and clunky MFA for SSL VPN. Answer based on 13 reviews Features and Usability ### Is XG Firewall easy to use for everyday management? XG Firewall makes everyday firewall management fairly approachable, especially for IT admins handling setup, rules, VPN, and web filtering. Many teams find the interface clear and installation straightforward, but newer administrators may face a learning curve, and some users find navigation, logging, and certain advanced tasks more cumbersome. Answer based on 15 reviews Features and Usability ### How good is the XG Firewall interface? XG Firewall offers a generally clear web interface for managing rules, dashboards, reporting, and network security settings. Many IT teams find navigation friendly after initial setup, especially for routine tasks, but some administrators say the layout can feel cluttered, slow, or harder to interpret when troubleshooting traffic or advanced configurations. Answer based on 12 reviews ## Features AI summary Based on 762 Firewall reviews Capterra data shows that buyers of firewall software rank the following features as their top priorities: - **Intrusion Prevention System** (**56%** of reviewers rated this feature as critical) - **Intrusion Detection System** (**51%**) - **Policy Management** (**49%**) XG Firewall supports all three of the features reviewers consider most important: **Intrusion Prevention System**, **Intrusion Detection System**, and **Policy Management**. Together, these capabilities help businesses detect and block threats in real time while maintaining consistent security rules across the network, allowing teams to reduce risk, improve visibility, and manage firewall protection more efficiently. Intrusion Prevention System 4.8 (10) 50.00% of 10 reviewers that rated this feature as important or highly important System that monitors network traffic to prevent malicious activity. Intrusion Detection System 4.4 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Identify and alert about security breaches by third parties Policy Management 4.6 (12) 25.00% of 12 reviewers that rated this feature as important or highly important Create, manage, and track policies and procedures within an organization VPN 4.8 (13) 38.46% of 13 reviewers that rated this feature as important or highly important Extend virtual private network over public networks to enable protected information exchange Content Filtering 4.4 (11) 27.27% of 11 reviewers that rated this feature as important or highly important Control or restrict access to web content or applications Firewalls 4.9 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats XG Firewall 17 features ### All Features - Access Management: Control and manage access to company resources - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Content Filtering: Control or restrict access to web content or applications - Filtering: Find & retrieve relevant data or documents - Firewalls: Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats - Intrusion Detection System: Identify and alert about security breaches by third parties - Intrusion Prevention System: System that monitors network traffic to prevent malicious activity. - IP Filtering: Control or restrict network traffic based on the source and destination of IP addresses, protocols and ports. - Log Access: Collection, search, and analysis of access logs and audit logs - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Policy Management: Create, manage, and track policies and procedures within an organization - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - VPN: Extend virtual private network over public networks to enable protected information exchange --- Features 4.5 (35) 4.5 Based on 35 reviews ## Pricing Value for money 4.2 (31) Value for money 4.2 (31) 4.2 Based on 31 reviews ## Support, customer service and training options Customer Service 4.3 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (29) 4.3 Based on 29 reviews ## User reviews Overall rating 4.5 Based on 35 reviews Filter by rating 5(24) 4(9) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent AB Andre B. Leiter IT Systeme Wholesale ### "Stabil seit Jahrzehnten und weiterhin innovativ" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 3, 2025 Seit fast zwei Jahrzehnten setzen wir nun Sophos Produkte, einschließlich der Sophos XGS Firewall ein und sind immer wieder begeistert, mit welchen neuen Funktionen die Lösung permanent aufgewertet wird. Von uns eine uneingeschränkte Empfehlung. Pros Vielfältige Funktionen, decken alle Anforderungen moderner Sicherheitssysteme ab. Perfekte Integration anderer Sophos Produkte über Sophos Central und den Heartbeat Cons Leider war der Umstieg von Sophos UTM auf XGS mit großem Lernaufwand verbunden. Die Systeme unterscheiden sich stark. Anfangs war die Lösung noch nicht ganz fehlerfrei, wurde aber mittlerweile in allen Kritikpunkten stark aufgewertet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Deepak C. IT Admin Information Technology and Services ### "Review of Sophos XG Firewall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2025 Overall experience is good, I have been using the XG model since 2019, during this period i observed a lot of changes, security upgrades and etc, their primary focus is to provide high-level security. Pros The Interface, it's a very user-friendly interface and the support is very good. Cons The complexity of new users, sometimes it's more challenging if the admin doesn't have experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Dan H. Helpdesk Analyst Education Management ### "XG Firewall" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 June 10, 2024 Pros I like the power of the tool, it's granularity and general ease of use Cons Their dashboards are not useful other than to tell you there is an issue but not where or why, you have to know your way around the product to get any meaningful data from it. Their support is terrible, often you get multiple follow up emails from different people who don't, won't read the notes of the last person and in order to kick the ticket along will send you steps you've already tried and shown to not resolve the issue. When you do finally close the issue, you get constant emails asking if they can close the ticket. Their departments do not talk to one another which leads to confusion all round and a ticket that never seems to close and then constant requests for surveys on how they did over and over even if you complete one. Reasons for choosing XG Firewall We already had sophos so the move was easy enough. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Ashfaque S. Manager IT Information Technology and Services ### "Sophos: Seamlessly Combining Ease of Use with Powerful Cybersecurity Defenses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 5, 2024 We have had a positive experience with the product from the deployment phase to the point where we can now fully utilize it. The product's major strength is its ease of control and breadth of protection across many tiers, allow us to achieve robust protection at all times. Pros 1\. Having user authentication capabilities, including LDAP connectivity and multi-factor authentication, without the requirement for additional licensing, is a plus. 2. The ZTNA feature that was just implemented is fantastic to have without the need to setup any more gateways. 3. SD-WAN routing capabilities allow us properly use the available gateways utilizing multiple Service Level Agreements. Cons 1.The firewall should have a third-party threat telemetry feature for ingesting threat data such as SHA values. 2.Reporting should be more granular and configurable. 3.The OEM should provide a specialized on-premise reporting device to meet the needs of air gap network reporting/logging for an extended length of time. Alternatives considered [FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/) Reasons for choosing XG Firewall Overall cost. Product function and performance Strong service expertise. Product Roadmap and Future Vision. Strong user community. Strong customer focus. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YG Yolanda G. ventas Telecommunications ### "XG Firewall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2023 you can meet all business requirements with Sophos XG Pros makes managing network security easier with all-new navigation. Cons The firewall works very well, you just have to know how the product works and adapt it to the needs of each company Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Felipe R. Analista de Soluciones Information Technology and Services ### "XGS: La nueva generación, para el nuevo mundo." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 10, 2023 Ha aportado el control total del perímetro en la organización. Pros La integración en los procesos de la empresa fue lo más fluido, así como la implementación de nuevas capacidades incorporadas en el firewall que se ajustan a medida en la realidad de hoy. Cons Si bien la interfaz es amigable, podría ser más fluida . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Siddhesh M. System Administrator Utilities ### "Best Network security appliance " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 17, 2023 Overall the Sophos xg firewall have helped our business tremendously and due to hassle free administration and management it is been company wide. Pros Ease of deployment and overall administration of the devices. Cons EOL of devices is 5 yrs which should be increased Alternatives considered [FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Steve K. Systems Developer Financial Services ### "Pretty powerfull for what you get" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 13, 2023 Absolutly fine, configuring certain features and getting used to the way Sophos does things can take time but once you know your way round the interface it's fine. Pros Some nice changes in version 19 compared to previous versions makes it alot easier to use and manage - sophos central has improved a ton for management. Cons HA failover can be a little slow in certain scenarios, local DNS server options are non existent and support is alot better through resellers.The onboard Wireless controller is really lacking options compared to managing them through Sophos Central Reasons for choosing XG Firewall We've been running Sophos UTM's for years and it was a natural upgrade path, doing the first few migrations with our VAR were very smooth along with the knowledge transfer to do the rest. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Manuel F. CISO Computer & Network Security ### "One of the best options for simple security management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 23, 2023 It is an easy product to have, excellent integration with other Sophos products' metrics. Overall Sophos include a lot of features that make XG firewalls, especially XGS firewalls, an excellent option for companies from small to mid-size. Pros Integration with Sophos products ecosystem. Easy to use and configure, Cloud management, SD-WAN, and VPN orchestration. Unlimited VPN options with no additional licenses needed. Cons By far logs and reporting must improve dramatically. The competency is better at this point. Alternatives considered [FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/) Reasons for choosing XG Firewall More features included, best security integration with endpoints and servers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kane H. Network Engineer Computer & Network Security ### "Amazing Firewall that does what you need and more." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2023 even with how user-friendly it is. they have Heartbeat which basically means if a computer on your network gets a virus, the heartbeat will detect that. Sophos Firewall then drops the computer off the machine until the virus has been dealt with so it can't infect the entire system. Pros The layout is user-friendly, the tabs are very easy to follow to get to where you want to go. Cons if you're not used to firewalls it can be a bit confusing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/187688/Sophos-XG-Firewall/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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