# XG Firewall Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is XG Firewall the right Firewall solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/187688/Sophos-XG-Firewall/reviews

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XG Firewall

4.5 (35)

[View alternatives](https://www.capterra.com/p/187688/Sophos-XG-Firewall/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of XG Firewall

Ease of use

4.3

Customer Service

4.3

## Pros and Cons in Reviews

SK

Steve K

Systems DeveloperFinancial Services, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Absolutly fine, configuring certain features and getting used to the way Sophos does things can take time but once you know your way round the interface“

July 13, 2023

DC

Deepak C

IT AdminInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years.

“The complexity of new users, sometimes it's more challenging if the admin doesn't have experience.“

January 26, 2025

YG

Yolanda G

ventasTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years.

“makes managing network security easier with all-new navigation.“

October 16, 2023

sr

satish r

IT ManagerAccounting, 51 - 200 employeesUsed the software for: 6-12 months.

“Sohpos have a very bad customer service. When you will on the toll-free number that is only for ticket generation they will not provide support.“

February 26, 2021

Robert L

ParterInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“These work well and while you do need a subscription they don't turn into useless bricks if it expires.“

December 20, 2022

Valeria R

Support EngineerComputer & Network Security, 51 - 200 employeesUsed the software for: 1-2 years.

“It is very easy to administer, with the best security against attacks on your network, keeping your equipment always updated from any type of attack, the web interface is very friendly in which you can manage any rule to keep your infrastructure more secure.“

November 6, 2020

## Showing most helpful reviews

Showing 1-25 of 35 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Manuel F.  
CISO  
Computer & Network Security  
Used the software for: 2+ years

### "One of the best options for simple security management"

May 23, 2023

5.0

It is an easy product to have, excellent integration with other Sophos products' metrics. Overall Sophos include a lot of features that make XG firewalls, especially XGS firewalls, an excellent option for companies from small to mid-size.

Pros

Integration with Sophos products ecosystem. Easy to use and configure, Cloud management, SD-WAN, and VPN orchestration. Unlimited VPN options with no additional licenses needed.

Cons

By far logs and reporting must improve dramatically. The competency is better at this point.

Alternatives considered

[FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/)[WatchGuard Firebox](https://www.capterra.com/p/154706/Unified-Threat-Management/)

Reason for choosing XG Firewall

More features included, best security integration with endpoints and servers

Review Source

AS

Ashfaque S.  
Manager IT  
Information Technology and Services  
Used the software for: 6-12 months

### "Sophos: Seamlessly Combining Ease of Use with Powerful Cybersecurity Defenses"

April 5, 2024

5.0

We have had a positive experience with the product from the deployment phase to the point where we can now fully utilize it. The product's major strength is its ease of control and breadth of protection across many tiers, allow us to achieve robust protection at all times.

Pros

1\. Having user authentication capabilities, including LDAP connectivity and multi-factor authentication, without the requirement for additional licensing, is a plus. 2. The ZTNA feature that was just implemented is fantastic to have without the need to setup any more gateways. 3. SD-WAN routing capabilities allow us properly use the available gateways utilizing multiple Service Level Agreements.

Cons

1.The firewall should have a third-party threat telemetry feature for ingesting threat data such as SHA values. 2.Reporting should be more granular and configurable. 3.The OEM should provide a specialized on-premise reporting device to meet the needs of air gap network reporting/logging for an extended length of time.

Alternatives considered

[FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/)

Reason for choosing XG Firewall

Overall cost. Product function and performance Strong service expertise. Product Roadmap and Future Vision. Strong user community. Strong customer focus.

Review Source

Juan Martin C.  
IT Adminstrator  
Information Technology and Services  
Used the software for: 1-2 years

### "Disappointing"

August 3, 2019

1.0

Not good. Used it for a year, before that used Kerio Control, after many problems and failures went back to Kerio.

Pros

Support is good, also the warranty. Bought 2 XG 210 appliances for HA, had to replace them on warranty 3 times, it was done without issues. Antivirus and overall filtering is good.

Cons

Used it on versions 15 and 16, each update broke something, even minor ones. HA in paper sounds good but it was a risk, almost every time we updated it crashed and had to force a restart. Interface is slow and poorly designed. Its almost impossible to get a clear view of what traffic is passing in real time. Overly complex and limited at the same time.

Review Source

Response from Sophos

August 5, 2019

I'm sorry to hear you had such a disappointing experience with early versions of the product. We've invested heavily in our quality and testing processes since then. I hope you'll consider giving us another chance in the future.

Robert L.  
Parter  
Information Technology and Services  
Used the software for: 2+ years

### "Enterprise grade firewalls for SMB"

December 20, 2022

5.0

Pros

I know having a firewall is important to protect a business from the outside. These work well and while you do need a subscription they don't turn into useless bricks if it expires.

Cons

Some of the features take some time to learn which should be expected.

Alternatives considered

[Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)[Sonicwall Network Security Manager](https://www.capterra.com/p/219070/Sonicwall-Network-Security-Manager/)

Reason for choosing XG Firewall

Better support and better pricing. The account manager actually seems to care.

Review Source

DC

Deepak C.  
IT Admin  
Information Technology and Services  
Used the software for: 2+ years

### "Review of Sophos XG Firewall"

January 26, 2025

5.0

Overall experience is good, I have been using the XG model since 2019, during this period i observed a lot of changes, security upgrades and etc, their primary focus is to provide high-level security.

Pros

The Interface, it's a very user-friendly interface and the support is very good.

Cons

The complexity of new users, sometimes it's more challenging if the admin doesn't have experience.

Review Source

VR

Verified Reviewer  
IT Supervisor  
Education Management  
Used the software for: Less than 6 months

### "Takes Getting Used To..."

October 12, 2020

5.0

I realize that it sounds overall negative, but I do actually expect to have a positive term (committed to a minimum of 3 years). Learning curves are inevitable. I really enjoy the flexibility, the power, and the ability to keep multiple firewalls in sync with each other. Security is complicated, and so far I feel like it will get the job done, and done well.

Pros

I feel pretty confident in its ability to keep the network secure. Ours is connected to the Sophos UTM and Endpoint Protection software, and I do really like how they are able to talk to each other. There is good amount of customizability, and since switching to Sophos from our previous vendor, I've enjoyed that ability to better differentiate the networks and even time-based access on a per network basis.

Cons

There's a few things I wish were different. The biggest gap is that it doesn't have any sort of mDNS reflector. Our previous router had that, and needing to configure a separate server for that purpose has been far more involved that I would like. If the router had the feature built-in, it would bring me much joy. The other big one is the logging. It's really designed more for a business environment where you "trust" your employees. So the logs aren't designed to help you figure out if someone is trying to break rules, but rather to find potentially compromised devices. Since I work at a boarding school, we really want to work with the families to correct bad behavior, not just set up some obstacles and walk away. And then, coming from Ubiquiti, I have found the interface cumbersome to understand. It's taken a fair amount of getting used to. While there are many features, I feel like I have to do a lot of clicking and hunting to get changes implemented, confirmed, and troubleshot.

Reason for choosing XG Firewall

They were able to provide a device that didn't compromise performance for security, and they were willing to work with us regarding budget, needs, and support. Ubiquiti's device loses a lot of performance when features are enabled, and still only provides medium security. Untangle looked fantastic, but they refused to budge with the payment options/costs if we wanted support. PfSense physical devices are a bit pricey, but their software is a blizzard of options, and I just couldn't see finding the time or energy to learn it and then teach it to others. Our Sophos vendor was willing to work with us all around help us meet our budget, along with help us get everything configured to our needs. And that... is worth a lot.

Review Source

VR

Verified Reviewer  
Support Engineer  
Computer & Network Security  
Used the software for: 1-2 years

### "The best Next Generation Firewall"

November 6, 2020

5.0

As an administrator level, I have had good results offering and implementing XG Firewall Sophos, first with an easy installation, in addition to the equipment configuration and the different nat rules, it also has a very intuitive and friendly interface in which you can make any configuration for keep your network more secure, compared to other equipment such as Fortinet, Sophos at the moment of its installation in the network of your company, in the dashboard it shows the statistics of attempted attacks that are being registered, and not only shows that, it shows more description such as the ips of where they attack you, what type of attack is the one they are trying to carry out, there is no vulnerability if the equipment is properly configured. Best of all, is the synchronization technology, since you can have a centralized console to manage more than one XG Firewall, this central console, you do not need to be in a VPN to enter your firewall, from the centralized console you can access your equipment without any problem.

Pros

It is very easy to administer, with the best security against attacks on your network, keeping your equipment always updated from any type of attack, the web interface is very friendly in which you can manage any rule to keep your infrastructure more secure.

Cons

There is nothing I don't like about the firewall.

Review Source

Dennis S.  
Quality Management Representative  
Information Technology and Services  
Used the software for: 2+ years

### "Better insight to Network and internet usage"

September 17, 2019

5.0

Bandwidth control, intrusion prevention and network security

Pros

The indepth reports on the users activity with ability tonrestrict access to specific network resource in a user friendly interface.

Cons

The enduser access to their usage report. It would be great if the user can have a portal to check on activities on their account

Review Source

Umair Ali K.  
Deputy Manager - IT Operations  
Automotive  
Used the software for: 1-2 years

### "A cost effective and feature rich UTM"

February 13, 2020

5.0

Sophos is one of the best UTM devices in the market and it is a reliable product. we have been using it in our remote offices to control internet traffic and it has never let us down.

Pros

it has all UTM features in a single box like web filtering, IPS, anti-virus, URL filtering, application filtering, VPN and even anti-spam. the GUI is very user friendly and you can easily navigate through basic features without any training or tutorial. the software updates are regular and easy to deploy. web and URL filters are simple and straight forward to apply and works the way you want them to.

Cons

the only drawback is lack of local support in different countries and lack of training material and training centers available to users.

Reason for choosing XG Firewall

it was the best solution within our budget

Review Source

AD

Abhishek D.  
Joint Director  
Oil & Energy  
Used the software for: Less than 6 months

### "Sophos XG Firewalls-Elegant security solution"

October 21, 2020

5.0

It has been a very steady experience with the device. The UI information is very straightforward with no requirement of going through manual or training. The web filtering also works very well. The box itself is very compact and elegant.

Pros

Easy to use. The interface is clutter-free and clear. Deployment was also very easy.

Cons

As of now, we have not faced any issues or limitations in our day-to-day work.

Reason for choosing XG Firewall

Comparatively low price with all required functionalities.

Review Source

Felipe R.  
Analista de Soluciones  
Information Technology and Services  
Used the software for: 2+ years

### "XGS: La nueva generación, para el nuevo mundo."

October 10, 2023

5.0

Ha aportado el control total del perímetro en la organización.

Pros

La integración en los procesos de la empresa fue lo más fluido, así como la implementación de nuevas capacidades incorporadas en el firewall que se ajustan a medida en la realidad de hoy.

Cons

Si bien la interfaz es amigable, podría ser más fluida .

Review Source

KH

Kane H.  
Network Engineer  
Computer & Network Security  
Used the software for: 2+ years

### "Amazing Firewall that does what you need and more."

February 17, 2023

5.0

even with how user-friendly it is. they have Heartbeat which basically means if a computer on your network gets a virus, the heartbeat will detect that. Sophos Firewall then drops the computer off the machine until the virus has been dealt with so it can't infect the entire system.

Pros

The layout is user-friendly, the tabs are very easy to follow to get to where you want to go.

Cons

if you're not used to firewalls it can be a bit confusing.

Review Source

AB

Andre B.  
Leiter IT Systeme  
Wholesale  
Used the software for: 2+ years

### "Stabil seit Jahrzehnten und weiterhin innovativ"

February 3, 2025

5.0

Seit fast zwei Jahrzehnten setzen wir nun Sophos Produkte, einschließlich der Sophos XGS Firewall ein und sind immer wieder begeistert, mit welchen neuen Funktionen die Lösung permanent aufgewertet wird. Von uns eine uneingeschränkte Empfehlung.

Pros

Vielfältige Funktionen, decken alle Anforderungen moderner Sicherheitssysteme ab. Perfekte Integration anderer Sophos Produkte über Sophos Central und den Heartbeat

Cons

Leider war der Umstieg von Sophos UTM auf XGS mit großem Lernaufwand verbunden. Die Systeme unterscheiden sich stark. Anfangs war die Lösung noch nicht ganz fehlerfrei, wurde aber mittlerweile in allen Kritikpunkten stark aufgewertet.

Switched from

[WatchGuard Firebox](https://www.capterra.com/p/154706/Unified-Threat-Management/)

Schlechter Support von Watchguard, fehlerhafte Produkte

Review Source

DH

Dan H.  
Helpdesk Analyst  
Education Management  
Used the software for: 2+ years

### "XG Firewall"

June 10, 2024

4.0

Pros

I like the power of the tool, it's granularity and general ease of use

Cons

Their dashboards are not useful other than to tell you there is an issue but not where or why, you have to know your way around the product to get any meaningful data from it. Their support is terrible, often you get multiple follow up emails from different people who don't, won't read the notes of the last person and in order to kick the ticket along will send you steps you've already tried and shown to not resolve the issue. When you do finally close the issue, you get constant emails asking if they can close the ticket. Their departments do not talk to one another which leads to confusion all round and a ticket that never seems to close and then constant requests for surveys on how they did over and over even if you complete one.

Reason for choosing XG Firewall

We already had sophos so the move was easy enough.

Review Source

TF

Tim F.  
Systems Analyst, Enterprise Systems  
Higher Education  
Used the software for: 6-12 months

### "Great Product, easy implementation, excellent service, offers tier 2 support for extra fee"

January 18, 2023

5.0

Protect Endpoints, Servers, and Users from bad guys. Implementation was very easy using the implementation support we purchased, has great feature set and value for the money compared to competitors, tier 2 support is great, although the engineers have thick accents.

Pros

I like the tier 2 support, which was well worth the extra cost, they have been able to solve issues fairly quickly. Has everything we need to protect our users and endpoints. This is a zone based firewall. We went from having about 300 firewall policies on the Cisco Meraki to about 125 on the Sophos. Implementation was very straightforward with the implementation support.

Cons

Lacks Azure AD for SSO support, lacks secure DNS support, the Multifactor implementation for the SSL VPN needs work (requires you to enter the MFA code as part of the password, would rather have an MFA box to enter the code instead), the technical support engineers while highly capable to assist with issues have heavy accents making it difficult to understand them

Reason for choosing XG Firewall

Price/features, value for the money. The Palo Alto checked off every box for features (including the ones lacking for this product), but was considerably overpriced and way outside our budget.

Review Source

SM

Siddhesh M.  
System Administrator  
Utilities  
Used the software for: 2+ years

### "Best Network security appliance "

July 17, 2023

4.0

Overall the Sophos xg firewall have helped our business tremendously and due to hassle free administration and management it is been company wide.

Pros

Ease of deployment and overall administration of the devices.

Cons

EOL of devices is 5 yrs which should be increased

Alternatives considered

[FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/)

Review Source

SK

Steve K.  
Systems Developer  
Financial Services  
Used the software for: 2+ years

### "Pretty powerfull for what you get"

July 13, 2023

5.0

Absolutly fine, configuring certain features and getting used to the way Sophos does things can take time but once you know your way round the interface it's fine.

Pros

Some nice changes in version 19 compared to previous versions makes it alot easier to use and manage - sophos central has improved a ton for management.

Cons

HA failover can be a little slow in certain scenarios, local DNS server options are non existent and support is alot better through resellers.The onboard Wireless controller is really lacking options compared to managing them through Sophos Central

Reason for choosing XG Firewall

We've been running Sophos UTM's for years and it was a natural upgrade path, doing the first few migrations with our VAR were very smooth along with the knowledge transfer to do the rest.

Review Source

MB

Matt B.  
Sr Network Administrator  
Printing  
Used the software for: 2+ years

### "Pay for what you get... Sort of"

January 13, 2023

5.0

We've gone from a single firewall to 11 across multiple locations. They have done right by us.That said, in 2022&2023 they raised their product pricing multiple times with 2023 being a much higher than inflation pricing. I think they need to reconsider this level of price increase considering they are not yet competing in the top tier of firewall manufacturers.We will most likely stay a customer of theirs but I don't see as many new customers because of this price hike. If there is any more price increases we will most likely start looking around.One last thing on pricing. I rated this review solely on our purchased amount for firewalls. If we had it to do over again at this new pricing, it would have been more like a 2.5-3 star rating.

Pros

The feature set of their firewall product line was a great value and I also use their free home product at home because I am that type of IT nerd.

Cons

Going into the product I knew it wasn't considered a top tier product. Over the last few years they have made really good improvements but they didn't do the best at providing free training on these changes.The VPN client is adequate but needs to be enhanced to what others are capable of for multifactor. Their token based option to me is just OK.

Alternatives considered

[FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/)[WatchGuard Firebox](https://www.capterra.com/p/154706/Unified-Threat-Management/)[pfSense Plus](https://www.capterra.com/p/230104/pfSense-Plus/)

Review Source

AA

Ali A.  
Network Specialist  
Facilities Services  
Used the software for: 2+ years

### "Sophos Firewall Examination"

September 12, 2022

5.0

The sophos firewall log system works very well. Thanks to this feature, I can see everything and every step every user takes. This makes our job easier.

Pros

If you want to set or create a rule, the assistant provides ease of use to the user and more stable rule creation is provided.

Cons

my least favorite interface needs further development and more features to be introduced in response to competing products.

Review Source

SS

Sidhant S.  
Warehouse Executive  
Warehousing  
Used the software for: 2+ years

### "Secured your organization network with advanced technology"

January 14, 2023

5.0

It is one of the best firewall to protect organization network from malware. With policies configuration you can optimize your internet links utilisation or restrict users from web and application access.

Pros

It helps to protect organization network from malware and virus attacks.It also helps to optimize internet uses by its load balancing features.We can configure group or user level policies to restrict web access.

Cons

It's advanced features helps to protect organization network in best possible ways. So nothing to dislike it from my side.

Review Source

YG

Yolanda G.  
ventas  
Telecommunications  
Used the software for: 2+ years

### "XG Firewall"

October 16, 2023

5.0

you can meet all business requirements with Sophos XG

Pros

makes managing network security easier with all-new navigation.

Cons

The firewall works very well, you just have to know how the product works and adapt it to the needs of each company

Review Source

BS

Brijesh S.  
Warehouse Executive  
Warehousing  
Used the software for: 1-2 years

### "Secure your organization network with Sophos XG firewall"

September 26, 2022

5.0

We are using Sophos xg firewall since last 3 years. It is helping us to optimise bandwidth uses, restrict user's web access. It is also helping us to protect our organization network from malware attacks.

Pros

1) It protects organization network from malware attacks. 2) It helps to restrict web and application uses. 3) it helps to optimise bandwidth uses. 4) It's load balancing feature helps to use both primary and secondary links simultaneously. 5) It has option to automatically switch to backup link after primary links gets down.

Cons

We are using Sophos xg firewall since last 3 to 4 years and we didn't faced any single issue with it.

Review Source

TD

Thierry D.  
Manager  
Computer Networking  
Used the software for: 2+ years

### "Sophos XG Firewall"

September 24, 2019

4.0

Le rapport qualité/prix comparé à ceux des autres marques offrant des produits de cette qualité fait de Sophos un très bon choix en matière de pare-feu.

Pros

La gamme XG des pare-feu Sophos comporte des produits de qualité et aux performances très élevées. La gestion intégrée des Access Points Wifi pour le mesh est un plus intéressant pour les environnements comportement de nombreux AP.

Cons

Les sites devant permettre la gestion distantes des équipements est actuellement très lent et compliqué à utiliser.

Alternatives considered

[FortiClient](https://www.capterra.com/p/151916/FortiClient/)

Reason for choosing XG Firewall

Sophos est moins cher et plus simple à paramétrer.

Review Source

JK

Jakub K.  
IT Specialist  
Automotive  
Used the software for: 1-2 years

### "great NGFW"

June 8, 2022

5.0

Pros

Migration to XG firewall was quite tedious, but it was mostly just because we was moving from "stupid" firewall to NGFW. Otherwise XG is one of the better solutions on the market, with greate value and whole portfolio of network products.

Cons

with SOFOS v19 i cant say there is much to improve atm.

Alternatives considered

[FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/)

Reason for choosing XG Firewall

better value, simplicity

Review Source

sR

satish R.  
IT Manager  
Accounting  
Used the software for: 6-12 months

### "Customer Support"

February 26, 2021

2.0

Sohpos have a very bad customer service. When you will on the toll-free number that is only for ticket generation they will not provide support. After your ticket generation they will call you 10 to 12 days later for your query or solution. I am totally unsatisfied from the services

Pros

Nothing is good in this firewall. When you require support they only generate ticket that time they cant provided the support

Cons

functionality is not good everything is not working unfunctional. Firmware is too slow. login takes too much time

Reason for choosing XG Firewall

Sophos has very bad customer service. When you will on the toll-free number that is only for ticket generation they will not provide support. After your ticket generation, they will call you 10 to 12 days later for your query or solution. I am totally unsatisfied with the services

Review Source

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