# Needle Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Needle Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/187693/Ecommerce-Live-Chat --- # Needle Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Needle ## What is Needle? Web-based solution that provides e-commerce live chat through real-time chatting, customizable branding, mobile access and more. This advocate-powered customer experience platform identifies cutomers who need help and match them with certified advocates. Agent resources, FAQs, best practices and collaboration tools are available to brand advocates. ## What is Needle used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Needle?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.needle.com&name=Needle) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Needle 5.0 (1) VS. [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (16,400) Value For Money 0.0 (0) Value For Money 4.5 (11,459) Customer Service 0.0 (0) Customer Service 4.4 (10,675) ## Needle alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Needle Overview ### What company size and specific industries is Needle built for? Needle is designed for eCommerce businesses of all sizes, from small companies to larger enterprises, that need live chat support with brand advocate profile creation, customization, and image sharing. It is built specifically for the retail and online selling sector rather than for general-purpose use across unrelated industries. Features and Usability ### What are the key features of Needle? Needle offers collaboration tools for team coordination, along with real-time consumer-facing chat for direct messaging. It also includes file sharing, reporting and analytics, mobile access, customizable branding, and third-party integrations to connect with other software and support branded customer interactions. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Needle offer? Needle provides documentation for teams that want written reference material during setup and ongoing use. This format supports self-paced learning, lets users check steps as needed, and gives a place to review product details without requiring live training sessions or video tutorials. Getting Started and Support ### What customer support options does Needle offer? Needle provides chat support. No reviewer feedback about support quality is available, so specific details on response times or helpfulness are not documented in the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Customizable Branding Add customized logos and colors to align with company branding File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Mobile Access Access software remotely via mobile devices Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Needle 7 features Provides a channel for team members to share AI models, media files, communicate, and work together Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Access software remotely via mobile devices Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JD Jamilex D. Paralegal Legal Services ### "Needles, great for a large personal injury firm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 7, 2023 It was a nice software to use when keeping track of cases and working on them. It allowed organization features that made it easy to find what I was looking for. Pros I liked how it was my go to for working on the personal injury cases I was assigned to Cons I didn't like how old school it looked. A make over to make it look more clean would've been nice Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.