TENIOS GmbH

TENIOS Cloud-PBX & ACD



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TENIOS GmbH
  • www.tenios.de/en/voice-api
  • Germany

About TENIOS Cloud-PBX & ACD

The Cloud-PBX is operated out of the cloud via internet, which means that no hardware is required by the customer. The calls are established via VoIP connection, which enables a variety of new functions. The users are set up as extensions including phone numbers. Afterwards they can initiate incoming and outgoing calls with an IP telephone, headset with a PC/laptop incl. softphone or via the smartphone. Furthermore, the integrated ACD offers individual solutions for your call center.


TENIOS Cloud-PBX & ACD Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

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