---
title: "YouLi Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about YouLi Software - reviews, pricing plans, popular comparisons to other Tour Operator products and more."
source_url: "https://www.capterra.com/p/187719/YouLi/"
page_type: "product"
language: "en"
---

# 

 YouLi Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

YouLi

## What is YouLi?

YouLi is the best platform for MULTIDAY GROUP TRIPS YouLi booking & travel management software is a turn-key solution for group travel businesses. - User-friendly Itinerary Creator - Documents Share Hub - 5 Methods for Payment Processing, including direct bank transfer - Automated Workflows - Group Management tools - Inventory Management - Global Reporting - Mobile App for travelers - White Label Domain option

## What is YouLi used for?

[Tour Operator](https://www.capterra.com/tour-operator-software/)[Travel Agency](https://www.capterra.com/travel-agency-software/)[Travel Management](https://www.capterra.com/travel-management-software/)

Top alternative

Featured

Overall rating

Based on 30 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$55

Other, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for YouLi?[Manage this product listing](https://www.g2.com/products/youli/claim_requests/new?auto=true)

## YouLi Overview

Updated September 2026

AI summary

YouLi provides small and midsize businesses with tools for managing tours, travel bookings, and client relationships across web and mobile platforms. It covers itinerary creation, booking management, payment processing, and CRM, along with features like multi-day booking, customizable branding, and third-party integrations. Reviewers consistently note responsive customer support as a notable aspect of the experience.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### YouLi

4.7 (30)

VS.

[4.7 (471)](https://www.capterra.com/p/178518/Bokun/reviews/)

Starting Price

$55

Other, Per Month

Starting Price

$49

Other, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (30)

Ease Of Use

4.5 (528)

Value For Money

4.6 (26)

Value For Money

4.7 (502)

Customer Service

5.0 (29)

Customer Service

4.7 (522)

## YouLi alternatives

[4.5 (237)](https://www.capterra.com/p/122690/Rezdy/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.5 (19)](https://www.capterra.com/p/135112/TravelWorks/reviews/)

Starting price

$145.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.7 (1,132)](https://www.capterra.com/p/135106/FareHarbor/reviews/)

Starting price

$0.01

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[WeTravel](https://www.capterra.com/p/163474/WeTravel/)

[4.8 (528)](https://www.capterra.com/p/163474/WeTravel/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/163474/WeTravel/)

[View all alternatives](https://www.capterra.com/p/187719/YouLi/alternatives/)

## FAQs about YouLi

Overview

### Which roles and teams benefit most from YouLi?

YouLi is most used by business owners, founders, and executives running tours, events, or travel experiences who need to manage bookings, itineraries, and client communications in one place. Operations, guest experience, and marketing teams benefit by coordinating logistics, personalizing participant journeys, and streamlining promotional and relationship-management workflows.

Answer based on 30 reviews

Overview

### What company size and industries is YouLi built for?

YouLi serves group travel companies of all sizes, but reviewer data shows it is used entirely by small businesses, with 100% of reviewers in that segment. It is most common in Leisure, Travel & Tourism at 50%, with smaller shares in Hospitality and Sports at 7% each, especially for tour operators.

Answer based on 30 reviews

Features and Usability

### What are the key features of YouLi?

YouLi offers booking management, online booking, reservations management, and multi-day booking for travel and activity planning. It also includes itinerary creation, activities booking, client and vendor management, payment processing, billing and invoicing, workflow management, reporting and analytics, access controls/permissions, and third-party integrations.

Integrations

### Which third-party tools and platforms does YouLi integrate with?

YouLi integrates with QuickBooks Online, WordPress, Facebook Business Suite, Google Analytics 360, and Zapier. The catalog points to accounting, website, marketing, and analytics connections, covering core tools for bookings, tracking, and workflow automation.

Answer based on 6 reviews

Getting Started and Support

### What training and onboarding options does YouLi offer?

YouLi provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for users reviewing features and setup steps.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does YouLi offer?

YouLi provides email/help desk, FAQ/forum, knowledge base, and chat support. Reviewers describe the support experience as quick and helpful, with fast email replies and chat responses often arriving within minutes. Customers also note that the team takes time to understand issues and offer practical solutions.

Answer based on 6 reviews

## Features

AI summary

Based on 973 Tour Operator reviews

Capterra data shows that buyers of tour operator software rank the following features as their top priorities:

-   **Booking Management** (**56%** of reviewers rated this feature as critical)
-   **Reservations Management** (**53%**)
-   **Payment Processing** (**53%**)

YouLi supports all three of the features reviewers rate most highly: **Booking Management**, **Reservations Management**, and **Payment Processing**. Together, these capabilities help businesses manage trip bookings, keep reservation details organized, and handle customer payments in one system, allowing teams to run tours more efficiently and deliver a smoother customer experience.

Booking Management

4.7 (12)

91.67% of 12 reviewers that rated this feature as important or highly important

Create, update, and manage bookings, itineraries, and reservations

Payment Processing

4.8 (16)

75.00% of 16 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Pricing Management

4.5 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Tool used to determine accurate pricing and product eligibility for borrowers

Activities Booking

4.8 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Allows businesses to offer customers reservations for a variety of activities.

Central Reservation System

4.2 (10)

60.00% of 10 reviewers that rated this feature as important or highly important

Update and maintain information on inventory and rates to manage guest reservations in real time

Itinerary Creation

4.4 (13)

84.62% of 13 reviewers that rated this feature as important or highly important

Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project

YouLi 52 features

### All Features
- Accounting Integration: Integrate with a third-party accounting system
- Activities Booking: Allows businesses to offer customers reservations for a variety of activities.
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- API: Application programming interface that allows for integration with other systems/databases
- Approval Workflow: Route documents and other data through one or more stakeholders for review and approval
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Booking Management: Create, update, and manage bookings, itineraries, and reservations
- Categorization/Grouping: Organize and group data or items based on various criteria
- Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time
- Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance
- Client Management: Manage contact details and communication with clients
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Reports: Alter the layout and content of reports
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience
- Electronic Payments: Electronically collect payments for goods or services
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Itinerary Creation: Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project
- Mobile Access: Access software remotely via mobile devices
- Multi-Day Booking: Bookings that last more than one day
- Multi-Language: Manage and support multiple languages
- Online Booking: Book meetings and appointments through a website or digital platform
- Package Creation: Sell multiple products or services together, as a set
- Payment Processing: Accept, record, and reconcile financial transactions
- Policy Management: Create, manage, and track policies and procedures within an organization
- Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers
- Promotions Management: Design, communicate, and distribute incentives to perform a specific action
- Quotes/Estimates: Generate quotes or estimates for customers
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Receipt Management: Upload, track, and submit receipts in a central database
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event
- Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects
- Restriction Management: Establish limitations based on certain conditions
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
- Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks
- Website Management: Built-in website builder or integration with third-party site
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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We can help you find the software with the features you need.

Features

4.3 (30)

4.3

Based on 30 reviews

## Pricing

Value for money

4.6 (26)

Free Trial

Free Version

Basic

$55.00

Other,Per Month

Value for money

4.6 (26)

4.6

Based on 26 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (29)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (29)

5.0

Based on 29 reviews

## User reviews

Overall rating

4.7

Based on 30 reviews

Filter by rating

5(22)

4(8)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

GG

Gardy G.

Me

Leisure, Travel & Tourism

### " \[sensitive content hidden\] and The Gold Standard for Customer Partnership and Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 15, 2026

Pros

As the founder of a travel and experiences company, I have spent years evaluating technology partners. Most platforms promise support, partnership, and flexibility. Very few actually deliver. Youli not only delivered, they exceeded every expectation I had. I came to Youli after experiencing significant challenges with another platform that was no longer serving the needs of my business or my clients. Moving an entire operation from one platform to another is not a small decision. It is time consuming, disruptive, and often filled with uncertainty. What made that transition possible was the incredible support I received from \[sensitive content hidden\]. From our very first conversations, \[sensitive content hidden\] distinguished himself as someone who genuinely cared about my success. He took the time to understand my business, my concerns, and the obstacles I was facing. He never treated me like a ticket number or a sales target. He treated me like a partner. Every question was answered thoughtfully. Every concern was met with solutions. Every interaction left me feeling more confident that I was making the right decision. What impressed me even more was what happened when I encountered a challenge that required flexibility and leadership. Rather than hiding behind policy, \[sensitive content hidden\] advocated for me internally and brought \[sensitive content hidden\] into the conversation. Based on \[sensitive content hidden\]’ recommendation and belief in our partnership, \[sensitive content hidden\] extended a level of courtesy and support that went far beyond what I expected. That decision removed a major barrier to our transition and demonstrated something increasingly rare in business today: trust. The result is that Youli did not simply gain a customer. They earned a long term partner and advocate. Technology can be copied. Features can be replicated. What cannot be easily replicated is a culture of customer care, empowerment, and leadership. \[sensitive content hidden\] embodies those values every day, and \[sensitive content hidden\]’s willingness to trust his team and support customers speaks volumes about the organization he helps lead. To anyone considering Youli, know that you are not just investing in a platform. You are investing in people who genuinely want to see your business succeed. To Youli leadership, if you are reading this, know that \[sensitive content hidden\] is one of the finest customer success professionals I have worked with in my career.\[sensitive content hidden\]’s leadership and customer first mindset only reinforced that impression. Together, they turned what could have been a stressful platform migration into one of the best vendor experiences I have had in years.

Cons

My only regret is not finding Youli sooner. I have no other regret other than that this site's character minimums will not allow me to just say... once again, my only regret is not finding Youli sooner.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Beth S.

Founder and CEO

Online Media

### "Easy to use, and woman-founded!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 6, 2025

Pros

We've been using YouLi for an annual summit we run as well as group trips. It's so easy for our customers to use and the customer support is top notch! But actually my favorite fact is that this company is woman-founded, which is hard to come by in the tech world sometimes.

Cons

Our first use case of YouLi was for a custom build. There are a few features we'd like to see but would cost additional to build, mainly related to networking features on this custom build. But on the trip planning side it's very clear and easy to use.

Alternatives considered

[WeTravel](https://www.capterra.com/p/163474/WeTravel/)

Reasons for choosing YouLi

I loved that YouLi was woman-founded and want to spend more money in line with my own values.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KW

Katy W.

Owner

Leisure, Travel & Tourism

### "So far, so good!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 1, 2025

Overall, the interface and customer service has been really great. We are happy with our decision so far.

Pros

We are a multiday tour company and have only been using YouLi for a few months but we have been impressed with the intuitive nature of setting up our tours online with an appealing and professional look. We have had 20+ clients sign up, and the process was very easy for them! The personal trip pages for paid clients helps to organize the task lists and will reduce our company’s workload answering questions and sending materials individually. YouLi has been very responsive to all of our questions and request for assistance as well. We are really pleased with YouLi!

Cons

Reports and downloadable invoices should be available at lower tiers of service. This would be really helpful for our business.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DA

Danielle A.

Digital Marketing Specialist

Leisure, Travel & Tourism

### "Great booking system"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 22, 2025

Great so far support team are always responsive. They have most of the features we need compared to our previous platform.

Pros

Shifting to YouLi has been nothing short of awesome! As a busy tour operator juggling multiple group adventures, the platform has truly streamlined our workflow. The task list feature alone has been a game-changer — no more chasing people down for details or scrambling through emails. We also love the mobile app, which makes things easier not just for us, but for our travellers too. And creating beautiful, seamless trip pages? An absolute breeze! Thanks, YouLi.

Cons

Its just that we cannot combine two trips in one booking page and we are still figuring out how to customize our add-on options as we want our guests to pay it upront once they added it.

Switched from

[WeTravel](https://www.capterra.com/p/163474/WeTravel/)

We didn't get the features we wanted especially the card features

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BM

Bailey M.

COO

Leisure, Travel & Tourism

### "BEST DECISION EVER"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 7, 2025

Best decision we ever made! Before YouLi, we were manually recording all of our traveler information in spreadsheets and always worried about making a clerical mistake that would ruin a trip for our travelers. We finally decided to change to YouLi and my life is so much better!! The onboarding was easy and everyone at YouLi is so nice and efficient and wants to make sure we know how to use YouLi and how our travelers will use the software. Seriously 12/10 will only ever use YouLi. Thanks! <3 You Can't Steal My Happy

Pros

Our trips are displayed beautifully and embedded easily to our website from the YouLi system. As a tour operator, my favorite part is the automated tasks and reminders. I am have much peace of mind that I will never forget to mention a final payment reminder or task that needs to be done to travelers -- YouLi does it for me. Our travelers love getting to view all their personalized information from their magic link and it makes keeping track of things so much easier for us and them. Also YouLi makes our trips beautiful!! There have only been positives for both us and our travelers.

Cons

The only thing we wish we could do is send attachments when sending messages to travelers via YouLi, but they are very responsive with trying to fix any issues we encounter (which issues are rare and quickly handled!)

Alternatives considered

[Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)

Reasons for choosing YouLi

We initially signed on with Peek Pro, but their associate we were working with quit the company without notice and we were left without assistance onboarding. We then went to YouLi. YouLi was amazing in their customer service to tour operators, explaining their product, and onboarding. We feel like they are family with us and love them! The whole experience from onboarding to implementation felt personalized from their side in how they communicated with us and their software was very user friendly for both us as the tour operator and our travelers.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

Remo B.

Founder

Consumer Services

### "Life Changing "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 6, 2025

YouLi has transformed the way we manage our travel business. Choosing YouLi was the best possible decision—in the past 8 years, we’ve worked with a handful of platforms, none as robust and fluid as YouLi. What ultimately made the difference was the feeling that we were truly being listened to. From day one, the YouLi team has been responsive, open to feedback, and genuinely invested in helping us succeed. My suggestions and concerns are always acknowledged, and often implemented, which makes it feel like a real partnership, not just a subscription. It’s also a robust, ever-evolving platform. The regular updates and improvements show that YouLi is committed to growing alongside its users. My favorite part? I’ve said goodbye to the chaos of spreadsheets. Everything is streamlined, organized, and professional—saving me time and giving our clients a far better experience. If you're looking for a customizable, supportive, and constantly improving solution for group travel management, YouLi is the one.

Pros

Customer Service and Support is phenomenal! Personalized and flexible care.

Cons

Learning curve was a bit much in the beginning but it all falls into place.

Switched from

[WeTravel](https://www.capterra.com/p/163474/WeTravel/)

Always trying to make the experience more seamless for my customers.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RH

Robin H.

Owner

Leisure, Travel & Tourism

### "Great solution for travel companies"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 21, 2025

Overall we have been happy with Youli and look forward to growing with them over the years to come.

Pros

They give very great customer support and are quick to respond to emails. They are constantly improving the software and since we have been using it there have been some major upgrades that were game changers for us. They are very receptive to feedback and they have a great team that is wonderful to work with.

Cons

The software has not been along for that long, so it is still a work in progress and it is still missing features that we would like to have. The good news is that there is usually a work around, so at least we can still get the job done, it's just sometimes a little time-consuming.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WH

Warren H.

Owner

Leisure, Travel & Tourism

### "Best solution for my travel business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 10, 2025

I’ve tried several different platforms but none offer the comprehensive suite of features YouLi does. My clients are consistently impressed by the rich and engaging presentation of their trips and the easy way to manage their payments. I love how easy it is to setup, manage, and communicate trip information all within a single tool. YouLi has helped me take my business to the next level.

Pros

Seamlessly integrates all of the key features I need to manage my travel business. And the customer service is exceptional!

Cons

Nothing. It has all the features I need and get the support when I need it.

Alternatives considered

[WeTravel](https://www.capterra.com/p/163474/WeTravel/)

Reasons for choosing YouLi

More features to help me with bookings. Specifically the payment management capabilities.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KK

Kim K.

Trip Advisor

Leisure, Travel & Tourism

### "Great product for trip management"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 12, 2025

Pros

YouLi helped improve our operations ten-fold, allowing us to present visually pleasing itineraries to our guests with so much functionality. Everything we need for a trip is housed in one place, making the experience easy for us and most importantly, easy for our travelers. The YouLi team is also very responsive to client feedback, constantly updating and improving itself to better serve its users.

Cons

Compared to some other itinerary software out there, the interface and functionality is more limited.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AM

Amber M.

Partner

Leisure, Travel & Tourism

### "Looking forward to future developments & more bookings!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 26, 2023

Pros

\* Timely developments - as the industry evolves and "big box DIY travel" conveniences increase YouLi has been right on its heels to ensure our client experience can compete. \* Affiliate sales & tracking - does not count against your user allotment\* Customer service - very quick turnaround time for answers and solutions, between chat and email the longest wait time during business hours was approximately 20 minutes. \* Payment portal options - other crm/booking platforms hold client travel funds until after the travel date or utilize payment methods not intuitive to most travelers. We were able to immediately offer our travelers multiple payment options including a Travel Now/Pay later option.

Cons

\* Features and pricing - YouLi offers a lot of features however some of our most coveted features are only offered at the enterprise level. The Pro with this is that you may request certain features as an add-on to your subscription and fully customize your client experience however we wish there was more transparency with the pricing so we can make decisions prior to requesting a quote. \* Travel pages - although not entirely a con, however, we wish we were able to change both the base colors and the accent colors at our subscription level.\* Affiliate offerings

Reasons for choosing YouLi

Price and Payment gateway options - at the time, WeTravel cost approx. $70usd per month for similar features and their merchant services came with prohibitive restrictions.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/187719/YouLi/reviews/)

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Popular comparisons

[WeTravel vs YouLi](https://www.capterra.com/compare/163474-187719/WeTravel-vs-YouLi)