# YouLi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is YouLi the right Tour Operator solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187719/YouLi/reviews --- YouLi 4.7 (29) [View alternatives](https://www.capterra.com/p/187719/YouLi/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of YouLi Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews RB Remo B FounderConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “My suggestions and concerns are always acknowledged, and often implemented, which makes it feel like a real partnership, not just a subscription.“ May 6, 2025 WH Warren H OwnerLeisure, Travel & Tourism, Self-employedUsed the software for: More than 2 years. “Seamlessly integrates all of the key features I need to manage my travel business. And the customer service is exceptional!“ April 10, 2025 Elinor F CEO/FounderLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The Youli app makes for a great mobile experience, both in the sales and trip preparation phases. And now their latest features allow for more integrated branding on my website and GA4 tracking!“ May 16, 2023 Beth S Founder and CEOOnline Media, 2 - 10 employeesUsed the software for: More than 2 years. “It's so easy for our customers to use and the customer support is top notch! But actually my favorite fact is that this company is woman-founded, which is hard to come by in the tech world sometimes.“ August 6, 2025 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Beth S. Founder and CEO Online Media Used the software for: 2+ years ### "Easy to use, and woman-founded!" August 6, 2025 5.0 Pros We've been using YouLi for an annual summit we run as well as group trips. It's so easy for our customers to use and the customer support is top notch! But actually my favorite fact is that this company is woman-founded, which is hard to come by in the tech world sometimes. Cons Our first use case of YouLi was for a custom build. There are a few features we'd like to see but would cost additional to build, mainly related to networking features on this custom build. But on the trip planning side it's very clear and easy to use. Alternatives considered [WeTravel](https://www.capterra.com/p/163474/WeTravel/) Reason for choosing YouLi I loved that YouLi was woman-founded and want to spend more money in line with my own values. Review Source BM Bailey M. COO Leisure, Travel & Tourism Used the software for: 1-2 years ### "BEST DECISION EVER" May 7, 2025 5.0 Best decision we ever made! Before YouLi, we were manually recording all of our traveler information in spreadsheets and always worried about making a clerical mistake that would ruin a trip for our travelers. We finally decided to change to YouLi and my life is so much better!! The onboarding was easy and everyone at YouLi is so nice and efficient and wants to make sure we know how to use YouLi and how our travelers will use the software. Seriously 12/10 will only ever use YouLi. Thanks! <3 You Can't Steal My Happy Pros Our trips are displayed beautifully and embedded easily to our website from the YouLi system. As a tour operator, my favorite part is the automated tasks and reminders. I am have much peace of mind that I will never forget to mention a final payment reminder or task that needs to be done to travelers -- YouLi does it for me. Our travelers love getting to view all their personalized information from their magic link and it makes keeping track of things so much easier for us and them. Also YouLi makes our trips beautiful!! There have only been positives for both us and our travelers. Cons The only thing we wish we could do is send attachments when sending messages to travelers via YouLi, but they are very responsive with trying to fix any issues we encounter (which issues are rare and quickly handled!) Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing YouLi We initially signed on with Peek Pro, but their associate we were working with quit the company without notice and we were left without assistance onboarding. We then went to YouLi. YouLi was amazing in their customer service to tour operators, explaining their product, and onboarding. We feel like they are family with us and love them! The whole experience from onboarding to implementation felt personalized from their side in how they communicated with us and their software was very user friendly for both us as the tour operator and our travelers. Review Source JC Jeff C. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Great solution for trip planning and management" April 18, 2022 4.0 Overall I have enjoyed the YouLi experience. It is a little pricy for what you get, wish there was a non-profit discount. Pros I like that it is all web-based. It looks good and has lots of features that are needed. The payment system is good as well to accept a varity of payment plans. Cons It is a lot of work to create new trips. Not sure the best way to solve it, but I find myself copying old ones and tweaking them versus setting new ones up. I did have an issue where a individual signed up instead of signing up as a group, and there was no easy way to fix that but have him deleted and forced to sign up again. Review Source RB Remo B. Founder Consumer Services Used the software for: 1-2 years ### "Life Changing " May 6, 2025 5.0 YouLi has transformed the way we manage our travel business. Choosing YouLi was the best possible decision—in the past 8 years, we’ve worked with a handful of platforms, none as robust and fluid as YouLi. What ultimately made the difference was the feeling that we were truly being listened to. From day one, the YouLi team has been responsive, open to feedback, and genuinely invested in helping us succeed. My suggestions and concerns are always acknowledged, and often implemented, which makes it feel like a real partnership, not just a subscription. It’s also a robust, ever-evolving platform. The regular updates and improvements show that YouLi is committed to growing alongside its users. My favorite part? I’ve said goodbye to the chaos of spreadsheets. Everything is streamlined, organized, and professional—saving me time and giving our clients a far better experience. If you're looking for a customizable, supportive, and constantly improving solution for group travel management, YouLi is the one. Pros Customer Service and Support is phenomenal! Personalized and flexible care. Cons Learning curve was a bit much in the beginning but it all falls into place. Switched from [WeTravel](https://www.capterra.com/p/163474/WeTravel/) Always trying to make the experience more seamless for my customers. Review Source DA Danielle A. Digital Marketing Specialist Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great booking system" May 22, 2025 4.0 Great so far support team are always responsive. They have most of the features we need compared to our previous platform. Pros Shifting to YouLi has been nothing short of awesome! As a busy tour operator juggling multiple group adventures, the platform has truly streamlined our workflow. The task list feature alone has been a game-changer — no more chasing people down for details or scrambling through emails. We also love the mobile app, which makes things easier not just for us, but for our travellers too. And creating beautiful, seamless trip pages? An absolute breeze! Thanks, YouLi. Cons Its just that we cannot combine two trips in one booking page and we are still figuring out how to customize our add-on options as we want our guests to pay it upront once they added it. Switched from [WeTravel](https://www.capterra.com/p/163474/WeTravel/) We didn't get the features we wanted especially the card features Review Source WH Warren H. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Best solution for my travel business" April 10, 2025 5.0 I’ve tried several different platforms but none offer the comprehensive suite of features YouLi does. My clients are consistently impressed by the rich and engaging presentation of their trips and the easy way to manage their payments. I love how easy it is to setup, manage, and communicate trip information all within a single tool. YouLi has helped me take my business to the next level. Pros Seamlessly integrates all of the key features I need to manage my travel business. And the customer service is exceptional! Cons Nothing. It has all the features I need and get the support when I need it. Alternatives considered [WeTravel](https://www.capterra.com/p/163474/WeTravel/) Reason for choosing YouLi More features to help me with bookings. Specifically the payment management capabilities. Review Source Elinor F. CEO/Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy to Set up and Launch Beautiful Group Trips " May 16, 2023 5.0 The Youli team is wonderful and their customer support is the best I've ever had! I've always had great support and any issue resolved. The platform is reliable and solid in its performance, and I never have to worry about not getting support when I need it. And they are launching new features and updates constantly, so it keeps getting better! Pros The fact that Youli is designed for group travel means it's easy to learn and set up. The user experience is wonderful and I believe has helped us get more bookings for our trips! There's no complicated set up process as it all the essential group travel features built in and ready to go. The Youli app makes for a great mobile experience, both in the sales and trip preparation phases. And now their latest features allow for more integrated branding on my website and GA4 tracking! Cons I really love Youli and recommend it to anyone offering group travel or retreats. The only drawback is no centralized CRM, but you can use Zapier to integrate with a CRM like Hubspot, to track customer history and support over time. Switched from [Regpack](https://www.capterra.com/p/124427/Regpack/) Regpack's platform was constantly glitching, the customer service was non-responsive and the last straw was them not fully paying out the money collected from my customers. They tried to retain a $20,000 "contingency" for refunds, and there was no way I was going to let them hold that much of my revenue. Review Source NW Nicola W. Owner & Operator Hospitality Used the software for: Less than 6 months ### "A great time-saver for busy business owners" April 14, 2022 5.0 Time-saving for sure. And super easy to keep track of everyone. We also love being able to send the waivers, itinerary, important docs, etc. all in one place! Pros I love how intuitive it is to use, and I also LOVE the reminders, it makes it super easy to keep track of everyone. Cons Would love to be able to preview the text of the daily itinerary. Would love if it stored clients' data under their names, so if they sign up for another trip with us, they didn't have to register their info again. I also think it's a bit tricky for a lot of our older clients to figure out (60+), but that just comes with the age I think. Alternatives considered [TravelContact](https://www.capterra.com/p/176923/TravelContact/)[Umapped](https://www.capterra.com/p/161577/Umapped/) Reason for choosing YouLi We found that it kind of covered most of the points that we were looking for, and it was just one product (instead of trying to use two different programs). Again, we did a 6 month trail with Travel Contact and Umapped combined, but we weren't happy with some of their functions, so \[SENSITIVE CONTENT\] recommended that we switch Switched from [TravelContact](https://www.capterra.com/p/176923/TravelContact/)[Umapped](https://www.capterra.com/p/161577/Umapped/) Vamoos is too expensive (though we did like it), Travel Contact was a bit cumbersome to use, and Umapped was great, but we were using it in conjunction with Travel Contact so we just switched to YouLi because it's all in one. We used a OBM (\[SENSITIVE CONTENT\]) who recommended that we switch. Review Source JL Julia L. Co-founder and president Fine Art Used the software for: 6-12 months ### "Youli forms the backbone of our retreat business " October 2, 2023 5.0 We are a retreat company located in the Southwest of France running art and creative retreats in a 13th century Chateau. We have explored many solutions to help us build, sell and manage each retreat, and we after two years of operation, we are happy to say that Youli absolutely blows all the competition out of the water. This is a software clearly designed and built by incredibly intelligent, empathetic humans who seek to truly solve and support both retreat organisers needs as well as retreat attendees. We are so happy to be using Youli to build ALL of our upcoming retreats, and it gives us tremendous sense of confidence to know that their team is always striving to improve and refine the platform and grow with us. Thank you so much for creating a system that values each individual user, and helps us communicate with our guests how much we value them. Pros Its features are considered and extremely relevant. Its built around individual guest profiles which we love, and not around dates or rooms. It enables us to communicate with our guests for the entire duration from booking to the end of the retreat. Cons We wish the design of the platform could be a bit more customizable. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[WeTravel](https://www.capterra.com/p/163474/WeTravel/) Wetravel didn't offer enough features, and its credit card processing rate was higher. Cloudbeds is a software built for hotels or bed and breakfast which didn't support our retreat needs whatsoever and made our b&B bookings more complicated than they needed to be. Review Source Victoria Lynn C. Director Program Development Used the software for: Less than 6 months ### "Robust Application, Lean Team" November 19, 2019 5.0 Pros This application and more importantly the team is first class all the way. I am very happy to have discovered this travel application and planning platform-- it has nearly everything I need to automate my business a bit more, and give my clients a personalized, organized experience with my company. It seems as though they release new updates, improvements and fixes on a regular basis. They are quite flexible. They listen to feedback and implement with speed... it's the advantage of having a robust application, rand by a small team who you can touch, call, email etc. I also appreciate that the company is founded by enterprising women.. always a plus! Thank you YouLi Team! Cons The cost is a bit high. It would be nice to have a native app to be able to access things without internet connection. More built in forms needed Alternatives considered [Perk](https://www.capterra.com/p/171040/TravelPerk/) Review Source RH Robin H. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great solution for travel companies" April 21, 2025 4.0 Overall we have been happy with Youli and look forward to growing with them over the years to come. Pros They give very great customer support and are quick to respond to emails. They are constantly improving the software and since we have been using it there have been some major upgrades that were game changers for us. They are very receptive to feedback and they have a great team that is wonderful to work with. Cons The software has not been along for that long, so it is still a work in progress and it is still missing features that we would like to have. The good news is that there is usually a work around, so at least we can still get the job done, it's just sometimes a little time-consuming. Review Source KW Katy W. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "So far, so good!" June 1, 2025 5.0 Overall, the interface and customer service has been really great. We are happy with our decision so far. Pros We are a multiday tour company and have only been using YouLi for a few months but we have been impressed with the intuitive nature of setting up our tours online with an appealing and professional look. We have had 20+ clients sign up, and the process was very easy for them! The personal trip pages for paid clients helps to organize the task lists and will reduce our company’s workload answering questions and sending materials individually. YouLi has been very responsive to all of our questions and request for assistance as well. We are really pleased with YouLi! Cons Reports and downloadable invoices should be available at lower tiers of service. This would be really helpful for our business. Review Source KK Kim K. Trip Advisor Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great product for trip management" March 12, 2025 4.0 Pros YouLi helped improve our operations ten-fold, allowing us to present visually pleasing itineraries to our guests with so much functionality. Everything we need for a trip is housed in one place, making the experience easy for us and most importantly, easy for our travelers. The YouLi team is also very responsive to client feedback, constantly updating and improving itself to better serve its users. Cons Compared to some other itinerary software out there, the interface and functionality is more limited. Review Source AM Amber M. Partner Leisure, Travel & Tourism Used the software for: 2+ years ### "Looking forward to future developments & more bookings!" October 26, 2023 5.0 Pros \* Timely developments - as the industry evolves and "big box DIY travel" conveniences increase YouLi has been right on its heels to ensure our client experience can compete. \* Affiliate sales & tracking - does not count against your user allotment\* Customer service - very quick turnaround time for answers and solutions, between chat and email the longest wait time during business hours was approximately 20 minutes. \* Payment portal options - other crm/booking platforms hold client travel funds until after the travel date or utilize payment methods not intuitive to most travelers. We were able to immediately offer our travelers multiple payment options including a Travel Now/Pay later option. Cons \* Features and pricing - YouLi offers a lot of features however some of our most coveted features are only offered at the enterprise level. The Pro with this is that you may request certain features as an add-on to your subscription and fully customize your client experience however we wish there was more transparency with the pricing so we can make decisions prior to requesting a quote. \* Travel pages - although not entirely a con, however, we wish we were able to change both the base colors and the accent colors at our subscription level.\* Affiliate offerings Reason for choosing YouLi Price and Payment gateway options - at the time, WeTravel cost approx. $70usd per month for similar features and their merchant services came with prohibitive restrictions. Review Source NV Nick V. CEO and Coordinator Leisure, Travel & Tourism Used the software for: 2+ years ### "My One Stop Solution" May 30, 2022 5.0 I feel like a part of the YouLi family. They know me by name, they make me feel special, and they are always supportive of my projecs Pros Coordinating travel is a tricky thing. In the past, I used spreadsheets, Trello, EverNote, and Wix. With YouLi, all of these tools (and much more) are incorporated into one brilliant package. YouLi allows me to quickly build sales pages, set up payment options, manage my travelers, and much more. Since incorporating YouLi into my retreat business, I have saved countless hours organizing details.. Cons There are a few little things that I do wish were easier. Setting up Single or Double occupancy for a room and automatically charging the correct amount to the customer would be amazing. There are times when I can't find a setting that I'm looking for, but the YouLi team ALWAYS answers quickly. Reason for choosing YouLi I attended a demo that walked us through the product. Once I saw the ease of use, I knew this was the product for me. Review Source Response from YouLive To Travel June 1, 2022 Thank you, Nick. We are very happy to have you as a client from the launch of your business, and excited to see you grow! MM Matt M. Marketing and Client Relations Manager Consumer Services Used the software for: 6-12 months ### "Great Product, Greater Partner" April 26, 2023 5.0 We needed a flexible and robust reservation system, and Youli has come through with flexible and accessible software solutions. Pros Youli is the first reservation system to work with the unique needs of a faith-based group tour operator like us. While no digital solution is an immediate fit, the team at Youli has been a pleasure to work with since day 1! They are super responsive, always pleasant, and unquestionably solution-oriented. A+ Cons Some features are baked in that don't work for our organization. But the beauty of Youli is the flexibility; so features we don't use don't get in our way. Review Source LS Laura S. Operations Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great software. Perfect for group travel" April 13, 2022 5.0 Great. It looks really professional. We are looking to use it in the other side of our business, along with upgrading. Pros I like that it's easy to use, and you can have multiple trips Cons I'm not sure whether this is just on the limited software (we haven't yet upgraded), but it would be great to have a database of all 'activities' and select for each trip. Review Source Response from YouLive To Travel April 14, 2022 Laura, Great to see you are happy with the YouLi software! Yes, you can create a Template with the full library (database) of all activities under the Planner Dashboard and select them from the list for each trip. This way, you can create custom itineraries and send quotes in just a few seconds! Here is a helpful article on creating Trip Templates in YouLi: https://help.youli.io/hc/en-us/articles/360001899415-HOW-TO-Copy-or-Duplicate-a-Trip Enjoy! CW Charlene W. Owner Entertainment Used the software for: 2+ years ### "Youli review" April 14, 2022 5.0 So far so good. Pros I love the overall layout and the client experience. We are still a work in progress. I'll love it more once we get quickbooks hooked up and are CRM in place and we are no longer having to use to old Tres Database. Cons The only feature I'm not crazy about is the inventory management, but we are getting around it. I'll see how it all works out once we get enough data put in to run reports. Switched from [ClientBase](https://www.capterra.com/p/2463/ClientBase/) Too archaic and time consuming Review Source SF Susan F. Cofounder Leisure, Travel & Tourism Used the software for: Less than 6 months ### "YouLi solves the biggest problem for small group tour operators!" September 30, 2019 5.0 We came to YouLi to solve a problem for small group tour operators who are using email and spreadsheets off platform. YouLi offers a "two for one" solution: a travel management software and a booking platform We found the customer service at YouLi exceptional. The team take a real interest in your business and work hard to find the right solution Pros TripaSista is a double sided marketplace for tour operators/ women travelers and we utilise the YouLi platform as a travel planner and booking software We like the following features:- A travel management software and a booking platform Create tour itineraries from a template with the ability to publish on your own website Ease of setting up payment gateway with a choice of direct transfers to avoid credit card fees Viewing communication with travelers in one place Auto-email responses and reminders Cons So many great features can be overwhelming and therefore not adopted Reason for choosing YouLi Because the business is owned by women tech founders based in Melbourne, Australia which has synergies with our brand. Review Source KH Karen H. Founder Leisure, Travel & Tourism Used the software for: 6-12 months ### "Travel Itineraries Sorted" September 25, 2019 5.0 I feel so well looked after. I’m a technical klutz and I needed my hand to be held while I got started but it has been a dream to use. Pros It has given my business a level of professionalism that I couldn’t have imagined. It just looks fantastic! The seamless integration with my website has been great. It has so many clever little things that have saved me hours of time. Cons There’s not much I don’t like about YouLi because it fast tracked my dreams of a travel company and turned them into reality. Reason for choosing YouLi YouLi sounded like a good fit for my business - ethical, caring and simply nice people to deal with and the product is brilliant. Review Source KG Kelly G. CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "YouLi Review - Starter Website" June 23, 2023 5.0 Very user-friendly and amazing support. Would definitely recommend for anyone starting out, or even established, in their own tour company. Pros Ease of use. Instant website. Great customer support. Cons Pop-ups on homepage. It would be a great feature if we could have a CTA pop-up once someone comes to website. Review Source KM Keri M. Owner Hospitality Used the software for: Less than 6 months ### "Streamlined Our Itinerary Building " April 13, 2022 5.0 We love using it! It has streamlined the itinerary building and payment process all while looking very professional. Pros We LOVE how intuitive Youli is to use and how simple it is to build gorgeous itineraries. Cons I wish there were a way to edit the itinerary where you could more easily go to the next day and not back to the menu. Review Source BS Ben S. Adventurepreneur Leisure, Travel & Tourism Used the software for: 6-12 months ### "Simplified my tourism business administration" September 24, 2019 4.0 Since implementing YouLi to Best Life Adventures I have been able to bring together a number of complex spreadsheets that had no uniformity to them. It has allowed me to hand over the administration of our expeditions to another team member and freed me up to spend more time driving new business. Pros Complete task management for all my customers, centralised payment system and report generation Cons Needs a mobile app version so I can use it whilst on the move. Review Source FH Fiona H. Owner International Trade and Development Used the software for: 1-2 years ### "Tours & Trade Missions" September 25, 2019 4.0 I use it to capture my entire database for a project and house every detail I wish to convey to them, all in one place. Pros It captures the full database of my clients and everything I want to tell them in one place. Cons Clients need to be educated in how to use it and my 40+ year old clients do not find it intuitive and tend to default to the emails and phone calls that this software is designed to obviate. Reason for choosing YouLi I did not know of any other products. YouLi found me! Review Source SB Stephen B. Creative Director Sports Used the software for: Less than 6 months ### "Review" April 13, 2022 4.0 Function over form. Pros Itinerary + task management, templates, collaboration Cons UI/UX feels dated / difficult to use esp for people that are color blind. Uploading photos. Reason for choosing YouLi Founding / sales team Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.