# VXTracker Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VXTracker Software - reviews, pricing plans, popular comparisons to other Call Accounting products and more. Source: https://www.capterra.com/p/18773/VXTracker/ --- # VXTracker Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 3, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VXTracker ## What is VXTracker? Software to track and process call records in real time, allocate billing to specific departments and extensions, and analyze trends. ## What is VXTracker used for? [Call Accounting](https://www.capterra.com/call-accounting-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2500 Per User, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VXTracker?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://vxsuite.com/&name=VXTracker) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VXTracker 5.0 (1) VS. [### Telephone Management Software](https://www.capterra.com/p/19710/Telephone-Management-Software/) [3.5 (2)](https://www.capterra.com/p/19710/Telephone-Management-Software/#reviews) Starting Price $2500 Per User, One Time Starting Price $600 Per User, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 3.5 (2) Value For Money 0.0 (0) Value For Money 3.0 (2) Customer Service 5.0 (1) Customer Service 3.5 (2) ## VXTracker alternatives [InCharge Unified Call Management](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/) [4.3 (3)](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/#reviews) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/) Highest Rated [NET-Phacs](https://www.capterra.com/p/68860/NET-Phacs/) [4.3 (9)](https://www.capterra.com/p/68860/NET-Phacs/reviews/) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/68860/NET-Phacs/) [Shadow CMS](https://www.capterra.com/p/34512/Shadow-CMS/) [2.0 (1)](https://www.capterra.com/p/34512/Shadow-CMS/#reviews) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/34512/Shadow-CMS/) [Comm One Call Accounting](https://www.capterra.com/p/130807/Call-Accounting-Pro/) [0.0](https://www.capterra.com/p/130807/Call-Accounting-Pro/#reviews) Starting price $9.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130807/Call-Accounting-Pro/) ## FAQs about VXTracker Overview ### What company size and specific industries is VXTracker built for? VXTracker is designed for organizations of all sizes, from small teams with 7 users to large enterprises with more than 50,000 users. It is equipment agnostic and supports both TDM and IP systems, making it a fit for companies that manage varied telecommunications environments. Features and Usability ### What are the key features of VXTracker? VXTracker offers call monitoring, call duration tracking, caller ID, and call volume metrics for communication analysis. It also includes inbound reporting, outbound reporting, by-extension reporting, who answered logs, and unattended call management to track call handling across extensions and call types. Getting Started and Support ### What training and onboarding options does VXTracker offer? VXTracker provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars offer scheduled training presentations, and documentation gives written reference material for self-paced review and ongoing feature checks. Getting Started and Support ### What customer support options does VXTracker offer? VXTracker provides chat support for customer assistance. No reviewer feedback about support quality is available, so response speed, helpfulness, and common support frustrations cannot be assessed from user comments. ## Features By-Extension Reporting Report incoming and outgoing calls for specific extensions Call Duration Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Caller ID Identify the number and contact information of a caller before answering the phone Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Inbound Reporting Track and monitor incoming call statistics Outbound Reporting Track and monitor outgoing call statistics VXTracker 8 features Report incoming and outgoing calls for specific extensions Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Listen to live phone conversations for the purpose of training and assessing agent performance Identify the number and contact information of a caller before answering the phone Track and monitor incoming call statistics Track and monitor outgoing call statistics Manage calls that were missed or not attended Track calls answered by employees ## Pricing Free Trial Basic $2,500 Per User,One Time ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HC Hanibal C. Sr. Telecom Engineer ### "Software Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 14, 2011 From a compliance perspective, the most important thing is to capture the call data. VXTRACKER has never let me down whenever a request to search for a call has been requested. As an administrator, naturally we wish for one place to manage all your applications with the PBX data. With that being said, VXTRACKER user interface does make it real simple to change relevant extension data (name, Department, Cost Center, etc). The ability to give users access to their Departments and identify roles is very useful and widely used in my company. Overall, I am very pleased with the product and the support that I receive whenever I am challenged with a task. Pros \-easy interface for end users to manage team member calls -with Avaya integration, every extension calls is identified, including newly created ones, the moment the first call is made. -excellent alerting for 911 calls to a group of email address -ability to create your own emergency alerting and generate an email to a group -Can upload your companys Org Structure -Can give labels to any number, meaning you can tag an external number with a name. For example (626-XXX-XXXX is John Smith). -lots of options to Filter the CDR data in order to customize your reporting needs -simple scheduling and delivery of reports. -once logged in, the Dashboard can be customized to show you data important to you: longest calls, 411 calls, after hours calling,trunk group usage, etc. Cons \- if an Avaya shop, you must add each extension to the INTRA-CDR Table in order to capture station-station calls. This is an Avaya flaw in my opinion, not application. -wished for a tighter integration between PBX and application in order for any changes to an extension to reflect in application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.