# Shipwell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shipwell the right Order Management solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187731/Shipwell/reviews --- Shipwell 4.4 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of Shipwell Ease of use 4.4 Customer Service 4.5 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paola A. manager Arts and Crafts Used the software for: 6-12 months ### "great help to manage shipping" October 9, 2023 4.0 Pros with this tool we solved all our problems regarding shipping management Cons we would love to have added other features and customization on the app Review Source VR Verified Reviewer Procurement Buyer Food & Beverages Used the software for: 6-12 months ### "Shipwell" February 21, 2020 4.0 Pros This service provides a much needed integration for our company. It provides an interface to easily quote and track all shipments. Cons There are glitches when adding new capabilities like adding several purchase orders to one load or uploading load details. Review Source Response from Shipwell February 27, 2020 Hello, thank you for taking the time to share your feedback with us-- we are constantly making updates to our platform and value your input. If you encounter additional issues, please share them with bugs@shipwell.com so that our team can resolve them for you as quickly as possible. KH Kevin H. logistics Machinery Used the software for: 1-2 years ### "Shipwell Innovations" March 5, 2020 3.0 Pros Shipwell has become more helpful in shipping and tracking shipment. It is very user friendly. I like the idea of Shipwell displaying the address when entering a ship to address. You put part of the address in and Shipwell bring up a list of address to choose from. You can also track package and get delivery confirmations on shipment. Cons Shipwell is heading in the right direction. Review Source Response from Shipwell March 10, 2020 Hello Kevin, thank you for taking the time to share your feedback with us. We're always trying to make valuable updates to the platform, so we welcome your suggestions. Please reach out to support@shipwell.com with any additional feedback you have for the team. HB Helen B. Retail Operations Food & Beverages Used the software for: 1-2 years ### "FTL vs LTL" February 20, 2020 4.0 Pros Good for FTL. My colleagues have frequent needs for FTL shipments; I do so less often. Cons Shows refrig an option, shows LTL an option, but when you try to get a quote for LTL refrig you never get one. If not viable, the option to get a quote should not be there. Review Source Response from Shipwell February 27, 2020 Hello Helen, thank you for taking the time to share your feedback with our team. The platform does host carriers who support reefer LTL, but you are correct in that these feature combinations are not always available within a specific market. Our team is constantly adding carriers to the network to improve customer experience booking shipments. Please feel free to reach out to your account manager if you have any additional questions! BF Bernie F. Receiving Coordinator Food Production Used the software for: 1-2 years ### "SHIPWELL IS AWESOME!!" February 21, 2020 5.0 Pros I like it mainly because it is so easy to use. All areas are easy to access and once you input the information the first time,it is stored. Cons There is nothing that I do not like about this software. Review Source MD Mary D. Buyer Consumer Goods Used the software for: 6-12 months ### "shipwell review" February 28, 2020 4.0 Overall Shipwell has had excellent customer service from \[SENSITIVE CONTENT HIDDEN\]. They are quick to respond to all questions and extremely helpful. Pros What I like most is the ease of use of Shipwell. If you have zero logistics background, you can still easily navigate the system and book your own shipments. Cons Freight class will sometime get dinged and charged for being off. Review Source ZJ Zack J. Logistics Supervisor Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Trial Run" February 28, 2020 3.0 It has gone well so far with the trial run. Pros I like the ability to track and run loads from my app on my phone. Cons I dont like some of the things I have to do over and over again hopefully these get where they can be drop downs. Review Source Response from Shipwell March 2, 2020 Hello Zack, thank you for taking the time to share your feedback with us. We understand your frustration and have been adding functionalities into the platform to minimize this as much as possible. We would like to better understand which features you feel could use further automation; would you please reach out to your account manager or bugs@shipwell.com so that we can look into this for you? RM Robb M. Vice President Product Management Food & Beverages Used the software for: 6-12 months ### "Product Review" February 20, 2020 5.0 Really positive experience with Shipwell. We feel like they are a true business partner and will help us to grow our business at a faster rate than we could have without Shipwell. Pros Really like the ease of setup and on-boarding. The enterprise license works well for our business model. Also, we had a 90 day evaluation period before making a final decision and that allowed for thorough testing (and yes we did move forward with Shipwell beyond the 90 days :). Cons Only con that I have is that it is not yet integrated into our CRM platform (but will be at some point in time). Review Source RG Robert G. Buyer Food & Beverages Used the software for: 6-12 months ### "Great Customer Service" March 3, 2020 5.0 Pros \[SENSITIVE CONTENT HIDDEN\] are a great help making all my shipping needs easy. Cons A customizable home screen would be nice Review Source WB WYATT B. Account Executive Food Production Used the software for: Less than 6 months ### "Best Logistics Software " February 25, 2020 5.0 The experience I've had thus far has been great. I have used the tracking feature on shipments and it's made my job a lot easier communicating to the customer. Pros The ease of use and the tracking feature Cons I this time I have not come across anything I don't like about the software. Reason for choosing Shipwell The advancement of the technology Review Source JC Jose C. Account Executive Wholesale Used the software for: 6-12 months ### "Shipwell Review from a Sales person " February 25, 2020 5.0 Pros GPS Tracking on the Trucks is great, I allows me to keep my customers updated all along the way. Cons User interface can be a little more user friendly. Review Source gF george F. sales manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "easy use" February 21, 2020 4.0 They are great to work with and friendly. Pros Its easy to use once you get the hang of it. Cons Had no issues. Very simple and a great tool to work with. Review Source AV Abiel V. Logistics Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Shipwell" March 3, 2020 5.0 Pros User-friendly, dynamic, time-saving, compatible with our own system Cons I wish there was an app for shippers. Review Source DW Dylan W. Sales Exectutive Food & Beverages Used the software for: Less than 6 months ### "Shipwell Integrates With Our Platform Perfectly" February 20, 2020 5.0 Our company has partnered with Shipwell and so far everything has meshed perfectly. This small problems have been just that, small and never a true hindrance to our day to day operations. Overall Shipwell has made everyone's job easier and more efficient. Pros The user interface is simple and straightforward, anyone can use it. Cons Sometimes the location updates will lag and give incorrect information. This is no common and is usually quickly resolved though. Review Source RV Roderic V. Supervisor procurement & Product development Logistics and Supply Chain Used the software for: Less than 6 months ### "Digital transformation " March 4, 2020 4.0 Great customer service and we feel like that they are working and thinking along side us in our quest to provide the best producted suited and tailor made to the desires of our customer base. Pros Our company is 110 years old and we are in a transition from beeing a traditional paper based freight forwarder to a forwarder ready for the digital age. We feel that with the track and trace software from Shipwell we are ready to offer full visability to our customers for their EXW, DDP, DAP shipments. Cons What we are seeing is that some of the statuses are still manual actions, either by the shipwell team or the driver delivering the cargo. It would be preferable for all parties to strive to a 100% automation. Review Source EG Ellie G. Buyer Food & Beverages Used the software for: 6-12 months ### "GC" February 21, 2020 4.0 I am able to book trucks easily, as long as I understand how to use the application. Pros Responses from bidders were quick and easy to book Cons more "info" tabs if I do not know how to fill something out Review Source LV Ledio V. Mgr Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Good portal" March 10, 2020 5.0 Pros It isn't hard to use. We can see loads and invoices and when they're paid. Cons I can't think of any. We only use this portal for Shipwell. Review Source Similar Products Featured ## Related categories [Shipping](https://www.capterra.com/shipping-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.