Alcatel Lucent Enterprise

OmniTouch Contact Center


Who Uses This Software?

Cloud-based system that assists contact centers of all sizes with inbound voice interactions, ACD, agent performance management & more.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact Alcatel-Lucent for pricing details
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Alcatel Lucent Enterprise
  • www.al-enterprise.com
  • India

About OmniTouch Contact Center

Cloud-based contact center solution that provides customer service through auto call distribution, IVR, virtual call center & more.


OmniTouch Contact Center Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Contact Database
  • Contact Import/Export
  • Interaction Tracking
  • Lead Management
  • Prospecting Tools
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts

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