# Hostfully Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hostfully the right Vacation Rental solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187827/Cache/reviews --- Hostfully 4.2 (235) [View alternatives](https://www.capterra.com/p/187827/Property-Management-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hostfully Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews Comprehensive rental management tools 86% positive reviews out of 28 Most reviewers describe vacation rental management as efficient, adaptable, and feature-rich, streamlining operations and guest communication. Kaitlyn H Owner, 2 - 10 employees. "Hostfully is great to manage leads for short term rental tenants and management short term stays - it can coordinate with many other platforms and integrations and is very versatile." Frequent bugs and instability 84% negative reviews out of 25 Most users comment bugs and issues persist, causing frustration, slow performance, and unreliable features that disrupt daily operations. Tam L Owner, 2 - 10 employees. "They have a user forum for users to suggest improvements for upgrades and it is a joke in my eyes when they can't get the bugs out of the current product. How can they be asking for suggestions when the current product won't work?" Responsive and supportive staff 92% positive reviews out of 26 Most users report the team is approachable, quickly resolves issues, values feedback, and continually improves the platform. Zach S Marketing Director , 11 - 50 employees. "On the whole, our experience with Hostfully has been net positive. While there is definitely some room for improvement, you can tell that their team cares about what they are doing and are actively working on the platform." Guided and smooth onboarding 84% positive reviews out of 25 Most reviewers indicate onboarding is straightforward, with dedicated support, helpful training, and responsive assistance throughout setup. Jessica W Property Manager, 2 - 10 employees. "I loved that we were assigned to an onboarding specialist who gave us specific tasks to perform in advance of each meeting." ## Showing most helpful reviews Showing 1-25 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rich D. Owner Hospitality Used the software for: 2+ years ### "FRB Rentals wouldn't be what it is today without Hostfully. The PMP that keeps on giving! " February 9, 2024 5.0 The Hostfully platform and especially the team have been a pleasure to work with. They are VERY responsive to anything the FRB Rentals team throws at them, be it a question, suggestion for improvement or a bug. Pros Love the one place to rule them all approach. The ability to create all our FRB Rentals listings in once place, manage pricing and bookings and push it out to direct bookings as well as the OTAs (Airbnb, VRBO, etc.) is so central to a successful Short Term Rentals business. Hostfully, like any software app, isn't perfect, BUT their support and development teams take feedback and fix issues and implement new features requested by the user base. I personally have had many new features I've suggested implemented. Cons At FRB Rentals, we use automated templates to the extreme. Initially there is a learning curve to setting up the more advance automation using templates and trigger. Highly suggest you write it all down and map out how you want timing to happen on a booking through review, then implement it and test one step at a time. The formatting on communications should be tested with each OTA to ensure it looks good to the guest receiving it. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully For the investment of time and money, paired with the proven feature sets and references I talked to, Hostfully came out on top for what FRB Rentals needed in a platform. Review Source Response from Hostfully May 6, 2026 Thank you, Rich, for such an incredible and thoughtful review. Hearing that FRB Rentals “wouldn’t be what it is today without Hostfully” truly means a great deal to our team. We’re thrilled that the platform’s centralized approach, automation capabilities, and integrations have become such an important part of your business operations and growth. We especially appreciate your recognition of our support and development teams, and it’s fantastic to hear that your feedback and feature suggestions have helped shape the platform over time. Customers like you play a huge role in helping Hostfully continue to evolve, and we’re grateful to be part of your journey. The Hostfully Team NP Nathaly P. Property Manager Hospitality Used the software for: Less than 6 months ### "Amazing PMS, Great Cutomer Support" February 3, 2026 5.0 Overall they are a great company and software. I would I highly recommend them. Very friendly and helpful Staff. Pros Their Tech support is amazying. They answer any concerns I have within minutes! which is a large difference from the previous property managment software I had. Cons There are some minor glitches here and there but nothing that drastically affects my business. So not a deal breaker for me Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Hostfully The staff is very friendly and they offered the same services for a better rate. But mainly because I felt more comfortable with Hostfully. Hostaway put alot of pressure on me to join and they wanted to have me sign a contract which I did not feel comfortable doing. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Terrible Customer Service, wronge informations communicated at times. Review Source Response from Hostfully May 6, 2026 Thank you, Nathaly, for the thoughtful review and recommendation. We’re thrilled to hear that our support team has made such a strong impression with quick and helpful responses, especially compared to your previous experience. It’s also great to know that the platform has been a strong fit for your business overall. We appreciate your understanding regarding the occasional minor glitches and are continuously working to improve the experience even further. Your trust and kind words mean a great deal to us. The Hostfully Team Shevawn A. Owner Real Estate Used the software for: 2+ years ### "AVOID AT ALL COSTS" January 7, 2026 2.0 It’s the first one I went with bc I didn’t know any better & now it’s so hard to switch & so much hassle, that they’re basically holding me hostage at this point. Pros Automated messaging, other app integration like ABB, VRBO, Pricelabs, Turno, etc, & direct booking are great. Cons There is zero customer service on demand. Have a problem? You’ll have to message & hope for a response within an hour to 24 hours, depending on the time of day. They use A LOT of virtual asst in foreign countries, so the time of day rarely ever corresponds to the time when I have an issue that needs immediate attention. There are glitches in their software ALL THE TIME. The guidebooks don’t work randomly. The info for bookings won’t load & I get a dead end link when I try to view it. Idk what the issue is, but I don’t have to “update my browser, clear my cookies or my cache” with ANY OTHER APP or SOFTWARE I use. So, it’s something on THEIR END. It makes me crazy. I use a Mac laptop. Idk why I should have to clear my data every other week so that Hostfully will work, when I don’t need to do this for ABB, VRBO, Stripe, Pricelabs, QB, AWS, Google, etc. And when a guest texts me that my guidebook link is broken, I need to be able to talk to someone. Not wait 24 hours for a response. If it weren’t so much trouble to switch all of my properties seamlessly, I’d do it in a heartbeat. Oh & they take 1% of every direct booking, so don’t let them lie & say they charge a flat fee. Not true… Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully I went to a conference & they offered a discount for it. Review Source Response from Hostfully May 6, 2026 Thank you, Shevawn, for taking the time to share such candid and detailed feedback. We’re truly sorry to hear about the frustration and disruption you’ve experienced, especially when it comes to support responsiveness, platform reliability, and the impact these issues have had on your day to day operations. We understand how critical it is for property managers to have dependable tools and timely assistance, particularly when guest experience is on the line. We appreciate you acknowledging the value of our integrations, automation, and direct booking capabilities, and we take your concerns around communication, technical stability, and transparency very seriously. Feedback like yours is important and will be shared internally as we continue working to improve both the platform and the customer experience. The Hostfully Team MR Michael R. Owner operator Hospitality Used the software for: 1-2 years ### "Made managing Short Term Rentals a breeze!" October 29, 2025 5.0 We had an easy integration, lots of support during and after we onboarded, and we've been supported by tech and account reps throughout the past year plus we've been using Hostfully. Pros We were looking for a PMS that would be easy to implement, integrate with all of our booking platforms (AirBnB, VRBO, Booking.com) and be cost-effective. We looked at three different PMS's before choosing Hostfully and we haven't regretted it for a minute! My wife especially loves how she can automate messages and have them triggered base on settings that she can customize and change whenever she wants. I love the customer support and the response to questions/issues. Most of all, I love the fact that it allows us to manage multiple properties and all of our tasks, integrated with Pricelabs, seemlessly for what amounts to one night's booking per month! Highly recommend for anyone with one or more properties. Cons I wish we had found it sooner. It's just by sheer luck that I found about them on a Facebook group. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully Personal referral, discussion with the vendor, zero risk Review Source Response from Hostfully May 6, 2026 Thank you, Michael, for such an incredible and detailed review. We’re thrilled to hear that Hostfully has made managing your short term rental business easier, more efficient, and cost effective. It’s especially great to know that the automation tools, integrations, and customizable messaging have become such valuable parts of your workflow. Hearing that both onboarding and ongoing support have been strong throughout your journey means a lot to us, and we’re honored that Hostfully has earned your recommendation after comparing several other platforms. The Hostfully Team AL Alex L. staff Real Estate Used the software for: 2+ years ### "One of the best property management systems" October 9, 2025 5.0 We started with 2 properties and will soon have over 20. Scaling would have been much more difficult or impossible without Hostfully. Additionally, there is a lot of automation that Hostfully enables. Pros Hostfully is a great PMS with many core features. Stability is great, support is great, and there is a large number of integrations to 3rd parties. The value is tremendous. We did look at a number of other PMS systems and glad we picked hostfully. Cons Hostfully is good at listening to feedback and uses UserVoice for this input. There isn't much i do not like about hostfully. If I were to pick one item, it would be better flexibility on outbound emails....yeah, very niche item. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Flexibilty, functional set, and feedback from existing users. Review Source Response from Hostfully October 24, 2025 Thank you, Alex, for sharing such a detailed and thoughtful review. We're thrilled that Hostfully has supported your growth from two to nearly twenty properties, making scaling easier through automation and reliable features. It's great to know that our platform’s stability, integrations, and customer support have made a positive impact, and we genuinely appreciate your feedback on outbound email flexibility. We’re always listening and evolving based on input from users like you. We're grateful you chose Hostfully and proud to be part of your continued success. - The Hostfully Team AU Aryam U. Tech support Hospitality Used the software for: 1-2 years ### "Hostfully our best team member" October 9, 2025 5.0 I love Hostfully, I use some other pms in the past, but this platform it's really friendly to use to all fo my team members, thats its amazing. I have never experience a double booking or missing task because a lack of syncronization. They are always sharing new updated and integrations to help us. Pros I like the support team, they are amazing, always answer quick and follow up with the pendings. I like the time of the syncronization with other integrations, I like the friendly to use. I like the customization options. Cons I didn't like the new changes on the layout, however I love the updated where I can do more bulk options in all of our my properties Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Bad sync, not friendly to my team to use , it doesn't integrate with breezeway Review Source Response from Hostfully October 24, 2025 Thank you, Aryam, for such an enthusiastic and thoughtful review. We’re thrilled to hear that Hostfully has become a key part of your team’s workflow and that our support team’s responsiveness and follow-through have stood out. It’s great to know the platform’s user-friendliness, customization, and strong integration performance are making a difference for you. We appreciate your honesty about the layout changes and are glad the new bulk options have been helpful across your properties. Your trust means a lot, and we’re excited to keep delivering the updates and tools that help you and your team thrive. - The Hostfully Team NP Nathalie P. President Leisure, Travel & Tourism Used the software for: 1-2 years ### "Growing Confidence with Continuous Improvements" October 8, 2025 4.0 After a somewhat challenging start, we’ve really found our stride with Hostfully. The platform keeps improving, and we can see how dedicated the team is to making it better every day. We’re confident that, with all their ongoing efforts, even our small pain points as French-speaking users will soon be addressed. It’s encouraging to work with a company that listens and truly values feedback! Pros What I like most about Hostfully Property Management Software is its intuitive interface and the way it centralizes everything in one place. It really helps streamline operations and saves a lot of time. The customer support team is also responsive and open to feedback, which makes the experience even better. Cons What I like least about Hostfully is that some useful features still feel a bit limited or could be more flexible — for example, the stay dates still appear only in English in the variables, we have to manually change it in each message; it’s also currently impossible to assign a new booking to a returning guest without re-entering all their details; there are quite a few duplicates, and the system doesn’t consolidate similar inquiries from the same person. Overall, there are still many small glitches — but the good news is that the team is constantly working to improve the platform, and we truly appreciate their ongoing efforts. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Reservit](https://www.capterra.com/p/59571/ReservIT/) Reason for choosing Hostfully We chose Hostfully over alternatives because it combines property management, channel management, and automated guest communication in one platform—and it allows a third decimal for Canadian taxes, which is essential for accurate calculations. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) We switched from Checkfront to Hostfully because Hostfully offers a more comprehensive property management system with better automation, guest communication tools, and multi-platform integration, which better suits our growing vacation rental operations. Review Source Response from Hostfully May 6, 2026 Thank you, Nathalie, for such a thoughtful and detailed review. We’re so glad to hear that Hostfully’s intuitive interface and centralized tools are helping streamline your operations and save valuable time. It’s especially meaningful to know that our support team’s responsiveness and openness to feedback have contributed positively to your experience. We truly appreciate your honest insights around language support, guest profiles, and inquiry management, and we’re encouraged to hear that you’ve seen steady improvements along the way. Supporting growing vacation rental businesses like yours, especially with the unique needs of Canadian operators, is exactly why we continue evolving the platform every day. The Hostfully Team BM Beth M. Owner Hospitality Used the software for: 2+ years ### "Multiple property solution" October 28, 2025 5.0 Customer support team is responsive and helpful. Onboarding new properties and owners is easy to navigate. Pros Easy to manage multiple properties in 1 system with a lot of integration choices. The ability to manage all nightly rates for all properties in 1 view. Cons Reporting is tricky & needs to be custom built. I use a different software for accounting and owner statements. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Price and onboarding specialist. I started with 1 property and new have 7. Review Source Response from Hostfully May 6, 2026 Thank you, Beth, for the thoughtful review and for trusting Hostfully as your business has grown from one property to seven. We’re glad to hear that managing multiple properties, nightly rates, and integrations in one system has been a strong benefit for your operations. We also appreciate your honest feedback on reporting and owner statements, and we know how important flexible financial tools are for growing property managers. It’s wonderful to hear that our support and onboarding teams have helped make the experience smooth along the way. The Hostfully Team FK Fawn K. Co-Host and Home Manager Hospitality Used the software for: 2+ years ### "Great PMS and Great Value" October 8, 2025 5.0 It's been pretty good. Any issues or complaints are handled professionally and as timely as possible. Pros Honestly, it's the service. They are usually very prompt and very very patient and pleasant to speak with. They are continually upgrading the platform and after looking through other companies, the platform is user friendly and they are helpful through the whole process. If you have more than 5 properties, the subscription is a great value! Cons Sometimes it takes a little while for upgrades but they are getting better. The website provided is a good value but very limited on design and appearance. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hostfully Basically customer service rating and ease of setup along with free direct booking website Review Source Response from Hostfully May 6, 2026 Thank you, Fawn, for the thoughtful review and for being with Hostfully for over two years. We’re especially happy to hear that our customer service team has stood out through responsiveness, patience, and support throughout your journey. It’s also great to know that the platform’s ease of use, ongoing improvements, and overall value have helped support your growing business. We appreciate your honest feedback about upgrade timelines and website customization, and we’re continuing to invest in making both stronger and more flexible over time. Your trust and feedback truly mean a lot to us. The Hostfully Team PS Peter S. MGR Real Estate Used the software for: 1-2 years ### "Professional Software with Great Team" December 22, 2025 5.0 friendly and helpful. Very quick and responsive. Very supporting and understand the challenge and always providing solutions Pros Very professional and helpful. Very responsive too. Very knoledgable about several related topics. Cons so far all is good. Truly I cant think of one. All members from Hostfully have been very helpful. Thank you Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) More control for better results for the guests and more exposure Review Source Response from Hostfully May 6, 2026 Thank you, Peter, for the thoughtful feedback. We’re so glad to hear that your experience with Hostfully has been professional, supportive, and responsive from the start. It’s especially rewarding to know that our team’s knowledge and willingness to help across different areas has made a positive impact on your business. We truly appreciate your trust and look forward to continuing to support your growth and guest experience goals. The Hostfully Team GH German H. Vacation Rental Manager/Owner Real Estate Used the software for: Less than 6 months ### "Everything you need to run your business in one easy to use platform!" September 1, 2022 5.0 We are able to remotely manage our listings seamlessly. Never have to worry about double bookings, our response times are great thanks to automatic email capabilities. Guest satisfaction with communication has been noted from our guest stays. Couldn't ask for a better platform to depend on running a successful vacation rental business. Pros The integrations with all the booking platforms and technology makes it very easy to remotely manage our property. Synching of the calendars have been great, and the fact that as soon as a guest books, our cleaner is automatically notified of a new job being created. Cons I wish that the direct booking site would load faster to give a better customer experience. The delay of pictures loading causes some issues with response time. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully All the integrations with various booking platforms, all the technology that can be connected with the platform. Also, customer support is by far the best i've seen. Very prompt into responding to your messages and finding a solution. Review Source Response from Hostfully September 18, 2022 Thank you, German, for the amazing review! It's great to know the automatic system and the integrations help your remote management more effective. We appreciate your feedback regarding the direct platform. We're glad to know the customer support has been helpful for you. The success of your business really is the success of ours! MA Myka A. Operations Manager Real Estate Used the software for: 6-12 months ### "Best STR PMS" November 14, 2022 5.0 We’ve been using Hostfully a little over 6 months and it’s been great. If there is something that they don’t have then they are willing to go out and get the feature which is one of the best things about the software and the company. Pros We love their direct booking capabilities and their integrations with all of the software platforms that we need. Cons The thing that I liked least was there was no app but they have released the app and it has been great. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Hostfully really got us with their direct booking platforms and they had a really good team. I worked with two people from the team which was \[SENSITIVE CONTENT\]. They were absolutely awesome and made the decision easy. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Guesty For Hosts was dependent on the OTA’s in order to have your own direct booking site so we had to move over to a new software! Review Source Response from Hostfully February 3, 2023 Thank you a lot for your wonderful review, Myka! It's awesome to know you are enjoying the app and find our features useful, especially the direct booking! We're happy that you love the Hostfully team. Thank you again for choosing us, we truly appreciate our partnership! TL Tam L. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Too Many Bugs" November 18, 2023 1.0 There is great potential with this product if they would ever fix it and it could do what they say that it is capable of doing. They have a user forum for users to suggest improvements for upgrades and it is a joke in my eyes when they can't get the bugs out of the current product. How can they be asking for suggestions when the current product won't work? Pros The calendar syncs between Airbnb and VRBO, which are the only two platforms we use right now. It is the only thing that works. The calendar is accurate. And, their support team is responsive because I spend 50% of my day messaging them about bugs in the system. Cons Bugs. It is so difficult to manage anything about the reservation - communicating with the guest (you can't get messages into the platform from VRBO; cohosts can't communicate via Airbnb); you can't modify rates or add on additional nights w/out rates changing from dates already paid for; messages don't come through; etc. You double space after the end of a sentence and it sends &nspc after each period; It doesn't have a sort system to show you outstanding balances or pending transactions so you don't know who to follow up with; and there are problems every single day trying to do basic things that the system will not do. The answer is "we are forwarding to our higher tier department". You never hear back. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully Ability to manage vacation rentals for other owners and give them reporting Switched from [Rooftop](https://www.capterra.com/p/230691/Rooftop/) One Rooftop discontinued their product. It was a very simple, robust product. Review Source JJ Jennifer J. Owner Manager Hospitality Used the software for: Less than 6 months ### "A must if you plan to grow!" January 30, 2024 5.0 I think Hostfully still has some kinks to work out, but I’m glad we are growing with them. I would recommend them. Pros We have been able to organize all of our properties and all of our platforms into one single hub, which has simplified our work. Cons I wish the app was better and you could do more from it and wish there was a phone # to call for help. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully They were quite a bit more affordable. The process for onboarding was simple. Review Source Response from Hostfully July 11, 2024 Hello Jennifer, Thank you for your review! We're thrilled to hear that Hostfully has helped you organize all of your properties and platforms into one hub, simplifying your work. We appreciate your feedback about the app and the desire for a phone number for support. We understand the importance of these features and are working on improvements. It's great to know that you're growing with us and would recommend Hostfully. We're committed to ironing out any kinks and continuing to enhance our platform. Thank you for choosing Hostfully for its affordability and simple onboarding process. Your feedback is invaluable as we strive to improve our services. LA LeAnne A. Co-Owner Hospitality Used the software for: 6-12 months ### "Finally settling in..." August 22, 2023 4.0 Hostfully has grown with us this first year, and we anticipate it will hold up under our growth to 30 homes next year. We are settling into how it works and learning what other integrations we need to compensate for its faults. The cost is low, so we can use other integrations to help. Pros We have adjusted to the workarounds in the system and are enjoying using the platform. I like that they consistently upgrade and develop new integrations and business relationships to help our business grow. The support team is very helpful and always quickly responds to our questions. Their support site is good - I can generally find the answers to my questions in their help materials. Cons I think the guest communication process is clunky and not aesthetically pleasing. We wish there were a better Owner Portal where we would store home details. Would love to be able to white label a nice website and not have to build a whole separate site. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully It seemed the best choice at the time. We have looked at other systems since joining Hostfully and have not found a better choice for the price. Review Source Response from Hostfully November 14, 2023 Thank you for your detailed review, LeAnne! We're thrilled to hear that you're settling in and enjoying the platform and that you find our customer service helpful and quick! Also we are delighted to hear you use our articles and support center! Your feedback on guest communication and the Owner Portal is valuable. We appreciate your positive remarks about our continuous integrations and features upgrades. We're here to support your business growth and enhance your experience with Hostfully. Thanks for choosing us! ES Ettah S. Admin Executive Office Used the software for: Less than 6 months ### "Best app for property management" October 9, 2024 5.0 I learnt how to use it in one day and the steps are really easy Pros its easy to use and help is always there Cons when some pages disappear, but overall great expereince Review Source Response from Hostfully May 6, 2026 Thank you, Ettah, for the wonderful feedback. We’re so glad to hear that you found Hostfully easy to learn and use right from the start, and it’s great to know our support team has been there whenever needed. We also appreciate your note about occasional page issues and will continue working to make the experience even smoother. The Hostfully Team SA Sam A. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Satisfied with the employees like Tracy" October 19, 2024 5.0 Tracy with customer support is an asset to the organization. Enjoyed her experience and skill with the platform. Pros The easy in connection to my website. Also, the wigits to schedule bookings are make easy to copy and paste. Cons Have to have all items completed before you go live. Review Source Response from Hostfully May 6, 2026 Thank you, Sam, for the kind feedback. We’re glad to hear that connecting Hostfully to your website and using the booking widgets has been a smooth experience for you. It’s especially wonderful to know that Tracy made such a positive impact with her knowledge and support, we’re proud to have her on the team and appreciate you recognizing her efforts. The Hostfully Team JB John B. Concierge Hospitality Used the software for: 6-12 months ### "Hostfully is a Fair PMS " May 28, 2024 4.0 Hostfully has been a simple and easy platform to use. I would recommend it because of its ease of use. Time for training on this product was less than a week which was great. Pros It is very easy and simple to use, not overall complicated. It has been the bes Cons The link between the channel manager not always the best which can complicate things. This was only one hiccup but everything else went well Review Source Response from Hostfully July 10, 2024 Hello John, Thank you for your review! We're glad to hear that you find Hostfully easy and simple to use, and that it has been beneficial for your needs. We appreciate your feedback regarding the link between the channel manager and understand how this can complicate things. We're continually working on improving our platform to address such issues. Thank you for recommending Hostfully and highlighting the quick training time. If you encounter any more issues, please feel free to reach out to our support team at support@hostfully.com. Your input helps us improve our services. CM Camille M. Owner/Manager Real Estate Used the software for: 6-12 months ### "Good Staff, Good Price, OK Product" August 30, 2023 3.0 Overall I would say Hostfully has GREAT people and potential. Some of the features and functions of their product are very good, but they could be better. Fixing issues and learning features are VERY time consuming and often frustrating. They have some good integrations with other companies which is nice. They are continually working on being better and I can appreciate that. Pros Good, friendly, knowledgable staff (just not enough of them). Price is lower than other vacation rental software, and more in line with what you are getting for your money, which is an OK product. So much potential with this company. They do seem to care. Good automation and timing controls in accepting reservations and payments, sending forms to fill out, and checkin paperwork. They work with other key vendors such as Safely, Airbnb, VRBO, Dropbox, etc. Payment processing works well. Usability and product design not too bad to work with once you go through a big learning curve. They offer a decent website for direct booking. It's OK. Cons Not enough staff. You can only communicate via chat box and the rep is not dedicated to your problem from start to finish They serve multiple customers at once so sometimes you wait hours in between getting answers. Some problems have taken days or weeks to fix. At this time I have been waiting for weeks for my cleaning person's calendar access to be fixed. Onboarding and learning the product with an undedicated chat box and tutorial links took hours/months. Better be tech savvy if you're going to buy this product. They now have a group chat on certain days/hours, but you sit there waiting your turn while you listen to everyone else's problems. It is time consuming and requires patience. The app is not very good and their mobile capability needs great improvement. Forms that work with a laptop won't work for guests on handheld devices. The website they offer is limited. Needs a basic contact form so guests can reach you. However, websites are not what they are in business for. It's a bonus. Payment processing works well, but only if you use Stripe and as a company they are not nice to work with. More options there would be better. You can send your guest a rental contract to e sign upon booking which is great but it would be better if their were fields for the guest to put information into the one document. They do integrate with Docusign but I know setting it up and working out the glitches will be time consuming so I have not attempted it yet. Review Source AB Alexander B. IT Director Real Estate Used the software for: 2+ years ### "Great platform with outstanding customer support" March 25, 2024 5.0 A great experience over the nearly 4 years that we've worked together with all Hostfully team members being helpful and kind. Pros The customer support team are amazing, responsive and always friendly. The platform itself has a great selection of integrations and it is constantly expanding. The Hostfully dev team is constantly adding and updating things and everyone always seems open to new ideas and ways of improving. Cons There are a few features that would be nice to have for the Portuguese market like certified invoicing and guest check-in, however these are usually handled by integrations. A more robust owner's portal would be a great plus too. Reason for choosing Hostfully Price quality was far above any other option and they always look for ways to improve. Review Source Response from Hostfully July 10, 2024 Hello Alexander, Thank you for your wonderful review! We're thrilled to hear that you've had a great experience with our platform and customer support team over the past nearly four years. It's fantastic to know that you find our integrations valuable and appreciate our continuous improvements and responsiveness to new ideas. We appreciate your feedback on features for the Portuguese market and the need for a more robust owner's portal. We'll certainly take these suggestions into consideration as we continue to enhance our platform. Thank you for choosing Hostfully for its price-quality ratio and for sharing your positive experience! DF Drew F. Co-Owner Hospitality Used the software for: 2+ years ### "Comprehensive Property Management Platform for Small and Big Operators Alike" September 8, 2022 5.0 Excellent. This platform has really improved and streamlined how we manage our business. And if we ever have an issue, the support team is very quick to jump in and help. This platform just keeps getting better and better. Pros Consolidates major rental platforms / channels into easy to understand calendar view. Message triggers and scheduling functions ensure messages to communicated to guests exactly when you want them to be delivered. Enhanced Reporting -- accurate and consolidated financial and transaction reporting -- itemized and aggregated across platforms makes accounting far easier. Platform built for easy integrations and Hostfully is continually bringing in new partners to further build out comprehensive service. Very strategic. We take advantage of the pricing algorithms, additional direct channels, and more. EXCELLENT support team that solves problems fast and communicates very well throughout the process. Providing a Direct Booking Website as part of our package is a GREAT benefit. Publishing tools make it easy to push photos and copy out to additional channels. Very knowledgeable and likable team who make themselves available for input and feedback. They take a very strong interest in knowing how their platform is performing at every stage of its growth. Cons Keeping in mind that my wife and I are small operators (five properties at the moment), we love this software but there are features we do not use that are more suited for larger operators, such as Dashboard and Pipeline. Reports vs Enhanced Reporting is confusing, we assume this will be sorted out as time goes on. And we would LOVE a mobile app! Reason for choosing Hostfully This is more than a few years ago, but I did a deep dive across many of the (leading) platforms at the time, which included: Bookerville, Guesty, Hostaway, Kigo, liverez.com, Lodgify, MyVR, Outswitch, tokeet.com, and more. Back then it was a little tricky to determine who did what as, I suppose, it continues to be today. Nonetheless, I was very impressed with Orbirental, which became Hostfully, which is why I signed up with them. And I'm thrilled these years later with my decision. I couldn't be happier. Review Source Response from Hostfully September 18, 2022 Thank you so much, Drew, for the amazing review! We put in the work to keep all of our customers happy, we are delighted to know the features hit the mark for you and you're enjoying your Hostfully experience! The app is coming very soon, we hope you would love it as well! Thank you again for being a loyal customer, we're honored for our partnership! :) SG Sean G. President Hospitality Used the software for: 6-12 months ### "Only getting 70% " May 8, 2023 5.0 Pros I would say the inbox is good. It lets me keep all the conversations with guests in the forefront. The sales funnel is good. I would say probably give us an option to delay when a customer conversation gets moved to "archived." I dont know its 24 or 48 hr after check-out. If I havent given them the "please review us and direct book with us" message upon check-out, I have to hunt for the conversation in the archived section, because its been moved. Luckily the sort feature helps the hunt move quickly, but i rather not have to hunt for it at all and choose to move it when I am satisfied. Cons Many of the features I want to take advantage of were briefly mentioned in the "onboarding." However, the highest priority, for me, during the onboarding stage was channel integration and VRP. Automated messaging, figuring out the calendar, etc, were all tertiary concerns. So at times, I feel like Im only getting partial functionality out of Hostfully. I dont feel comfortable using the support/chat for questions about features because I only use that when something is wrong. Maybe there can be a function for non-emergency/non-bug support, like an occasional email offering a "wellness check." "Is there anything we can do help you get the most out of Hostfully?"Also! Please, please, PLEASE remove the automated pop-up on the mobile site. If Im trying to login, for functionality not on the app, I do not want to mess with a pop-up while Im trying to log in. Its not an issue on the desktop because it doesnt interfere with UI, but on a smartphone its a PITA. If you cant parse the popup between desktop & smartphone, put it on a 2min timer or something. If Im dealing with something with a guest or staff that is timely, I dont need the added frustration a damn pop-up slowing me down from fixing the issue. If Im on the phone with police with a guest safety issue, or dealing with a pipe burst at 2am and away from my laptop, the "hey lets talk" type popup is just one more step getting in my way from fixing problem for my guests. Reason for choosing Hostfully I think there were three softwares I was looking into. Heard of them from youtube personalities. I cant remember why we decided on hostfully. Sorry I cant give you specific feedback as to why we landed on hostfully over the others. I do think we avoided a cheaper alternative, because sometimes "you get what you pay for." And I dont think I have ever left a support ticket with Hostfully staff unsatisfied or without a clear explanation. So as long as Hostfully continues with good support, we are likely to stick around. We only have 4 doors currently, but we have aspirations to increase to 15 by the end of 2024, with different types of STRs. Then another few markets after that. So I foresee plenty of support tickets in the future. Review Source SL Sarah L. Director Hospitality Used the software for: 2+ years ### "Hostfully PMS review for medium sized business" February 8, 2024 4.0 Pros Mostly one-stop-shop platform Integrations and hoping more to come Ease of use, quick to learn & onboarding Cons Financials & statements Stakeholder reporting is clumsy More APIs with other OTAs Analytics can be hit & miss, not easy to extract/report, no filtering Integrations with other apps like calendrly, active campaign, acuity etc. Review Source Response from Hostfully July 10, 2024 Hello Sarah, Thank you for your detailed review! We're glad to hear that you find Hostfully a mostly one-stop-shop platform with ease of use, quick learning, and onboarding. We appreciate your constructive feedback on financials and statements, stakeholder reporting, the need for more APIs with other OTAs, and improvements in analytics and integrations with other apps like Calendly, Active Campaign, and Acuity. Your insights are valuable as we continue to enhance our platform. Thank you for choosing Hostfully and sharing your experience! TC Tod C. Proprietor Hospitality Used the software for: 2+ years ### "Hostfully for the WIN!" May 18, 2024 5.0 Hostfully PMS is a really great system for a small or medium sized, vacation rental property manager. We own our properties and the system really helps lead to a better quality of life in my everyday resort existence. Pros I've been a loyal user for 5+ years now and Hostfully revolutionized my small (but mighty) vacation rental business. Cons Like all new systems, there was a learning curve to get my head around. Review Source Response from Hostfully July 10, 2024 Hello Tod, Thank you for your fantastic review! We're thrilled to hear that Hostfully has revolutionized your vacation rental business over the past 5+ years. We appreciate your loyalty and are glad the system has contributed to a better quality of life in your resort management. We understand that there was a learning curve initially, but it's great to know that Hostfully PMS is a valuable tool for your small yet mighty business. Thank you for choosing Hostfully and sharing your positive experience! GL Garrett L. Owner/president Real Estate Used the software for: Less than 6 months ### "Hostfully Review" May 11, 2023 5.0 Overall experience has been positive. Some functions have not worked on the app but nice being able to reach out to support and getting answers quickly. Pros I don't like platforms that make you feel like you're on an island after you sign on. Hostfully provides prompt support to answer questions helping the user experience to live up to expectations. Cons If there would be a better/easier way to get setup. Too many things the new user needs to do in my opinion. Reason for choosing Hostfully Recommendation from legends x Review Source Response from Hostfully July 11, 2024 Hello Garrett, Thank you for your review! We're glad to hear that Hostfully provides prompt support and helps users feel supported rather than isolated. We understand your feedback about the setup process being challenging for new users and will work on making it more straightforward. We're pleased that your overall experience has been positive and that our support team has been responsive to your inquiries, even when some functions haven't worked as expected on the app. Thank you for choosing Hostfully based on the recommendation from Legends X, and for sharing your experience with us. Your feedback is valuable as we continue to improve our platform and services. 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