--- title: "Hostfully Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hostfully the right Vacation Rental solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/187827/Property-Management-Platform/reviews/" page_type: "reviews" language: "en" --- Hostfully 4.2 (235) [View alternatives](https://www.capterra.com/p/187827/Property-Management-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of Hostfully Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews MR Michael R Owner operatorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Most of all, I love the fact that it allows us to manage multiple properties and all of our tasks, integrated with Pricelabs, seemlessly for what amounts to one night's booking per month! “ October 29, 2025 KJ Kelsey J Property ManagerReal Estate, Self-employedUsed the software for: 6-12 months. “I can't alter a scheduled message to edit the time it sends or content, like the Airbnb platform scheduled messages (sometimes the templates end up being not applicable to that stay, so I miss being able to easily change a check out time or code without cancelling the whole message first). Since Hostfully is good about updating the platform, I could see them fixing this in the future!“ January 29, 2025 TH Tony H OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We have approximately 30 properties and our team all have the mobile app, making responses to guests easy and efficient even when running around on the resort.“ October 19, 2025 Shevawn A OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “They use A LOT of virtual asst in foreign countries, so the time of day rarely ever corresponds to the time when I have an issue that needs immediate attention.“ January 7, 2026 MR Michael R Owner operatorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “My wife especially loves how she can automate messages and have them triggered base on settings that she can customize and change whenever she wants. “ October 29, 2025 Shevawn A OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The info for bookings won’t load & I get a dead end link when I try to view it.“ January 7, 2026 TH Tony H OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Hostfully allows us to manage our bookings in the office, at home or whilst running around the resort.“ October 19, 2025 KJ Kelsey J Property ManagerReal Estate, Self-employedUsed the software for: 6-12 months. “Cancelling or altering scheduled messages: I currently can't use the Hostfully phone app inbox to alter a scheduled message.“ January 29, 2025 ## Showing most helpful reviews Showing 1-25 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rich D. Owner Hospitality Used the software for: 2+ years ### "FRB Rentals wouldn't be what it is today without Hostfully. The PMP that keeps on giving! " February 9, 2024 5.0 The Hostfully platform and especially the team have been a pleasure to work with. They are VERY responsive to anything the FRB Rentals team throws at them, be it a question, suggestion for improvement or a bug. Pros Love the one place to rule them all approach. The ability to create all our FRB Rentals listings in once place, manage pricing and bookings and push it out to direct bookings as well as the OTAs (Airbnb, VRBO, etc.) is so central to a successful Short Term Rentals business. Hostfully, like any software app, isn't perfect, BUT their support and development teams take feedback and fix issues and implement new features requested by the user base. I personally have had many new features I've suggested implemented. Cons At FRB Rentals, we use automated templates to the extreme. Initially there is a learning curve to setting up the more advance automation using templates and trigger. Highly suggest you write it all down and map out how you want timing to happen on a booking through review, then implement it and test one step at a time. The formatting on communications should be tested with each OTA to ensure it looks good to the guest receiving it. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully For the investment of time and money, paired with the proven feature sets and references I talked to, Hostfully came out on top for what FRB Rentals needed in a platform. Review Source Response from Hostfully May 6, 2026 Thank you, Rich, for such an incredible and thoughtful review. Hearing that FRB Rentals “wouldn’t be what it is today without Hostfully” truly means a great deal to our team. We’re thrilled that the platform’s centralized approach, automation capabilities, and integrations have become such an important part of your business operations and growth. We especially appreciate your recognition of our support and development teams, and it’s fantastic to hear that your feedback and feature suggestions have helped shape the platform over time. Customers like you play a huge role in helping Hostfully continue to evolve, and we’re grateful to be part of your journey. The Hostfully Team NP Nathaly P. Property Manager Hospitality Used the software for: Less than 6 months ### "Amazing PMS, Great Cutomer Support" February 3, 2026 5.0 Overall they are a great company and software. I would I highly recommend them. Very friendly and helpful Staff. Pros Their Tech support is amazying. They answer any concerns I have within minutes! which is a large difference from the previous property managment software I had. Cons There are some minor glitches here and there but nothing that drastically affects my business. So not a deal breaker for me Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Hostfully The staff is very friendly and they offered the same services for a better rate. But mainly because I felt more comfortable with Hostfully. Hostaway put alot of pressure on me to join and they wanted to have me sign a contract which I did not feel comfortable doing. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Terrible Customer Service, wronge informations communicated at times. Review Source Response from Hostfully May 6, 2026 Thank you, Nathaly, for the thoughtful review and recommendation. We’re thrilled to hear that our support team has made such a strong impression with quick and helpful responses, especially compared to your previous experience. It’s also great to know that the platform has been a strong fit for your business overall. We appreciate your understanding regarding the occasional minor glitches and are continuously working to improve the experience even further. Your trust and kind words mean a great deal to us. The Hostfully Team Shevawn A. Owner Real Estate Used the software for: 2+ years ### "AVOID AT ALL COSTS" January 7, 2026 2.0 It’s the first one I went with bc I didn’t know any better & now it’s so hard to switch & so much hassle, that they’re basically holding me hostage at this point. Pros Automated messaging, other app integration like ABB, VRBO, Pricelabs, Turno, etc, & direct booking are great. Cons There is zero customer service on demand. Have a problem? You’ll have to message & hope for a response within an hour to 24 hours, depending on the time of day. They use A LOT of virtual asst in foreign countries, so the time of day rarely ever corresponds to the time when I have an issue that needs immediate attention. There are glitches in their software ALL THE TIME. The guidebooks don’t work randomly. The info for bookings won’t load & I get a dead end link when I try to view it. Idk what the issue is, but I don’t have to “update my browser, clear my cookies or my cache” with ANY OTHER APP or SOFTWARE I use. So, it’s something on THEIR END. It makes me crazy. I use a Mac laptop. Idk why I should have to clear my data every other week so that Hostfully will work, when I don’t need to do this for ABB, VRBO, Stripe, Pricelabs, QB, AWS, Google, etc. And when a guest texts me that my guidebook link is broken, I need to be able to talk to someone. Not wait 24 hours for a response. If it weren’t so much trouble to switch all of my properties seamlessly, I’d do it in a heartbeat. Oh & they take 1% of every direct booking, so don’t let them lie & say they charge a flat fee. Not true… Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully I went to a conference & they offered a discount for it. Review Source Response from Hostfully May 6, 2026 Thank you, Shevawn, for taking the time to share such candid and detailed feedback. We’re truly sorry to hear about the frustration and disruption you’ve experienced, especially when it comes to support responsiveness, platform reliability, and the impact these issues have had on your day to day operations. We understand how critical it is for property managers to have dependable tools and timely assistance, particularly when guest experience is on the line. We appreciate you acknowledging the value of our integrations, automation, and direct booking capabilities, and we take your concerns around communication, technical stability, and transparency very seriously. Feedback like yours is important and will be shared internally as we continue working to improve both the platform and the customer experience. The Hostfully Team MR Michael R. Owner operator Hospitality Used the software for: 1-2 years ### "Made managing Short Term Rentals a breeze!" October 29, 2025 5.0 We had an easy integration, lots of support during and after we onboarded, and we've been supported by tech and account reps throughout the past year plus we've been using Hostfully. Pros We were looking for a PMS that would be easy to implement, integrate with all of our booking platforms (AirBnB, VRBO, Booking.com) and be cost-effective. We looked at three different PMS's before choosing Hostfully and we haven't regretted it for a minute! My wife especially loves how she can automate messages and have them triggered base on settings that she can customize and change whenever she wants. I love the customer support and the response to questions/issues. Most of all, I love the fact that it allows us to manage multiple properties and all of our tasks, integrated with Pricelabs, seemlessly for what amounts to one night's booking per month! Highly recommend for anyone with one or more properties. Cons I wish we had found it sooner. It's just by sheer luck that I found about them on a Facebook group. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully Personal referral, discussion with the vendor, zero risk Review Source Response from Hostfully May 6, 2026 Thank you, Michael, for such an incredible and detailed review. We’re thrilled to hear that Hostfully has made managing your short term rental business easier, more efficient, and cost effective. It’s especially great to know that the automation tools, integrations, and customizable messaging have become such valuable parts of your workflow. Hearing that both onboarding and ongoing support have been strong throughout your journey means a lot to us, and we’re honored that Hostfully has earned your recommendation after comparing several other platforms. The Hostfully Team AL Alex L. staff Real Estate Used the software for: 2+ years ### "One of the best property management systems" October 9, 2025 5.0 We started with 2 properties and will soon have over 20. Scaling would have been much more difficult or impossible without Hostfully. Additionally, there is a lot of automation that Hostfully enables. Pros Hostfully is a great PMS with many core features. Stability is great, support is great, and there is a large number of integrations to 3rd parties. The value is tremendous. We did look at a number of other PMS systems and glad we picked hostfully. Cons Hostfully is good at listening to feedback and uses UserVoice for this input. There isn't much i do not like about hostfully. If I were to pick one item, it would be better flexibility on outbound emails....yeah, very niche item. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Flexibilty, functional set, and feedback from existing users. Review Source Response from Hostfully October 24, 2025 Thank you, Alex, for sharing such a detailed and thoughtful review. We're thrilled that Hostfully has supported your growth from two to nearly twenty properties, making scaling easier through automation and reliable features. It's great to know that our platform’s stability, integrations, and customer support have made a positive impact, and we genuinely appreciate your feedback on outbound email flexibility. We’re always listening and evolving based on input from users like you. We're grateful you chose Hostfully and proud to be part of your continued success. - The Hostfully Team AU Aryam U. Tech support Hospitality Used the software for: 1-2 years ### "Hostfully our best team member" October 9, 2025 5.0 I love Hostfully, I use some other pms in the past, but this platform it's really friendly to use to all fo my team members, thats its amazing. I have never experience a double booking or missing task because a lack of syncronization. They are always sharing new updated and integrations to help us. Pros I like the support team, they are amazing, always answer quick and follow up with the pendings. I like the time of the syncronization with other integrations, I like the friendly to use. I like the customization options. Cons I didn't like the new changes on the layout, however I love the updated where I can do more bulk options in all of our my properties Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Bad sync, not friendly to my team to use , it doesn't integrate with breezeway Review Source Response from Hostfully October 24, 2025 Thank you, Aryam, for such an enthusiastic and thoughtful review. We’re thrilled to hear that Hostfully has become a key part of your team’s workflow and that our support team’s responsiveness and follow-through have stood out. It’s great to know the platform’s user-friendliness, customization, and strong integration performance are making a difference for you. We appreciate your honesty about the layout changes and are glad the new bulk options have been helpful across your properties. Your trust means a lot, and we’re excited to keep delivering the updates and tools that help you and your team thrive. - The Hostfully Team NP Nathalie P. President Leisure, Travel & Tourism Used the software for: 1-2 years ### "Growing Confidence with Continuous Improvements" October 8, 2025 4.0 After a somewhat challenging start, we’ve really found our stride with Hostfully. The platform keeps improving, and we can see how dedicated the team is to making it better every day. We’re confident that, with all their ongoing efforts, even our small pain points as French-speaking users will soon be addressed. It’s encouraging to work with a company that listens and truly values feedback! Pros What I like most about Hostfully Property Management Software is its intuitive interface and the way it centralizes everything in one place. It really helps streamline operations and saves a lot of time. The customer support team is also responsive and open to feedback, which makes the experience even better. Cons What I like least about Hostfully is that some useful features still feel a bit limited or could be more flexible — for example, the stay dates still appear only in English in the variables, we have to manually change it in each message; it’s also currently impossible to assign a new booking to a returning guest without re-entering all their details; there are quite a few duplicates, and the system doesn’t consolidate similar inquiries from the same person. Overall, there are still many small glitches — but the good news is that the team is constantly working to improve the platform, and we truly appreciate their ongoing efforts. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Reservit](https://www.capterra.com/p/59571/ReservIT/) Reason for choosing Hostfully We chose Hostfully over alternatives because it combines property management, channel management, and automated guest communication in one platform—and it allows a third decimal for Canadian taxes, which is essential for accurate calculations. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) We switched from Checkfront to Hostfully because Hostfully offers a more comprehensive property management system with better automation, guest communication tools, and multi-platform integration, which better suits our growing vacation rental operations. Review Source Response from Hostfully May 6, 2026 Thank you, Nathalie, for such a thoughtful and detailed review. We’re so glad to hear that Hostfully’s intuitive interface and centralized tools are helping streamline your operations and save valuable time. It’s especially meaningful to know that our support team’s responsiveness and openness to feedback have contributed positively to your experience. We truly appreciate your honest insights around language support, guest profiles, and inquiry management, and we’re encouraged to hear that you’ve seen steady improvements along the way. Supporting growing vacation rental businesses like yours, especially with the unique needs of Canadian operators, is exactly why we continue evolving the platform every day. The Hostfully Team BM Beth M. Owner Hospitality Used the software for: 2+ years ### "Multiple property solution" October 28, 2025 5.0 Customer support team is responsive and helpful. Onboarding new properties and owners is easy to navigate. Pros Easy to manage multiple properties in 1 system with a lot of integration choices. The ability to manage all nightly rates for all properties in 1 view. Cons Reporting is tricky & needs to be custom built. I use a different software for accounting and owner statements. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Price and onboarding specialist. I started with 1 property and new have 7. Review Source Response from Hostfully May 6, 2026 Thank you, Beth, for the thoughtful review and for trusting Hostfully as your business has grown from one property to seven. We’re glad to hear that managing multiple properties, nightly rates, and integrations in one system has been a strong benefit for your operations. We also appreciate your honest feedback on reporting and owner statements, and we know how important flexible financial tools are for growing property managers. It’s wonderful to hear that our support and onboarding teams have helped make the experience smooth along the way. The Hostfully Team FK Fawn K. Co-Host and Home Manager Hospitality Used the software for: 2+ years ### "Great PMS and Great Value" October 8, 2025 5.0 It's been pretty good. Any issues or complaints are handled professionally and as timely as possible. Pros Honestly, it's the service. They are usually very prompt and very very patient and pleasant to speak with. They are continually upgrading the platform and after looking through other companies, the platform is user friendly and they are helpful through the whole process. If you have more than 5 properties, the subscription is a great value! Cons Sometimes it takes a little while for upgrades but they are getting better. The website provided is a good value but very limited on design and appearance. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hostfully Basically customer service rating and ease of setup along with free direct booking website Review Source Response from Hostfully May 6, 2026 Thank you, Fawn, for the thoughtful review and for being with Hostfully for over two years. We’re especially happy to hear that our customer service team has stood out through responsiveness, patience, and support throughout your journey. It’s also great to know that the platform’s ease of use, ongoing improvements, and overall value have helped support your growing business. We appreciate your honest feedback about upgrade timelines and website customization, and we’re continuing to invest in making both stronger and more flexible over time. Your trust and feedback truly mean a lot to us. The Hostfully Team PS Peter S. MGR Real Estate Used the software for: 1-2 years ### "Professional Software with Great Team" December 22, 2025 5.0 friendly and helpful. Very quick and responsive. Very supporting and understand the challenge and always providing solutions Pros Very professional and helpful. Very responsive too. Very knoledgable about several related topics. Cons so far all is good. Truly I cant think of one. All members from Hostfully have been very helpful. Thank you Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) More control for better results for the guests and more exposure Review Source Response from Hostfully May 6, 2026 Thank you, Peter, for the thoughtful feedback. We’re so glad to hear that your experience with Hostfully has been professional, supportive, and responsive from the start. It’s especially rewarding to know that our team’s knowledge and willingness to help across different areas has made a positive impact on your business. We truly appreciate your trust and look forward to continuing to support your growth and guest experience goals. The Hostfully Team GH German H. Vacation Rental Manager/Owner Real Estate Used the software for: Less than 6 months ### "Everything you need to run your business in one easy to use platform!" September 1, 2022 5.0 We are able to remotely manage our listings seamlessly. Never have to worry about double bookings, our response times are great thanks to automatic email capabilities. Guest satisfaction with communication has been noted from our guest stays. Couldn't ask for a better platform to depend on running a successful vacation rental business. Pros The integrations with all the booking platforms and technology makes it very easy to remotely manage our property. Synching of the calendars have been great, and the fact that as soon as a guest books, our cleaner is automatically notified of a new job being created. Cons I wish that the direct booking site would load faster to give a better customer experience. The delay of pictures loading causes some issues with response time. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully All the integrations with various booking platforms, all the technology that can be connected with the platform. Also, customer support is by far the best i've seen. Very prompt into responding to your messages and finding a solution. Review Source Response from Hostfully September 18, 2022 Thank you, German, for the amazing review! It's great to know the automatic system and the integrations help your remote management more effective. We appreciate your feedback regarding the direct platform. We're glad to know the customer support has been helpful for you. The success of your business really is the success of ours! MA Myka A. Operations Manager Real Estate Used the software for: 6-12 months ### "Best STR PMS" November 14, 2022 5.0 We’ve been using Hostfully a little over 6 months and it’s been great. If there is something that they don’t have then they are willing to go out and get the feature which is one of the best things about the software and the company. Pros We love their direct booking capabilities and their integrations with all of the software platforms that we need. Cons The thing that I liked least was there was no app but they have released the app and it has been great. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Hostfully really got us with their direct booking platforms and they had a really good team. I worked with two people from the team which was \[SENSITIVE CONTENT\]. They were absolutely awesome and made the decision easy. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Guesty For Hosts was dependent on the OTA’s in order to have your own direct booking site so we had to move over to a new software! Review Source Response from Hostfully February 3, 2023 Thank you a lot for your wonderful review, Myka! It's awesome to know you are enjoying the app and find our features useful, especially the direct booking! We're happy that you love the Hostfully team. Thank you again for choosing us, we truly appreciate our partnership! SH Sebastian H. owner Hospitality Used the software for: Less than 6 months ### "after three months of subscribing, still only have half a system working. no customer support to fix anything in under two weeks. " February 15, 2024 2.0 It has not been a good experience, and the things they promised might not be ready for months, and the issues I'm having probably won't be resolved for another several weeks. Pros kind, yet unhelpful staff. But besides this, their system is slow to onboard some OTA's and does NOT link for previously reserved bookings. So this is NOT a good system if you have over 20 listings since you'd need to check ALL properties daily for any changes, modifications, messages, or cancelations, on reservations made previous to the day the sync for that specific OTA takes place. Cons over worked employees have a two week response time, and it's uncertain that in those two weeks you will even have a resolved question, just an answer that you might have to wait another two weeks for a follow up. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Hostfully I chose this due to the slightly lower price, but I regret the $5 savings since half of the system does not even work right now. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I made the switch based on the potential for better reporting and software integrations which they promised me would be ready 3 months ago now. Review Source Response from Hostfully May 6, 2026 Thank you, Sebastian, for taking the time to share your experience so candidly. We’re truly sorry to hear about the delays, onboarding challenges, and support frustrations you encountered, especially while managing a large portfolio of listings. We understand how critical reliable OTA synchronization, timely responses, and smooth onboarding are for day to day operations, and we recognize the impact these issues can have on your business. While we appreciate your acknowledgment of our team’s kindness, it’s clear that we fell short in delivering the level of responsiveness and functionality you expected. Your feedback is important and will be shared internally as we continue working to improve both the platform and the customer experience. The Hostfully Team pH phoebe H. Owner Hospitality Used the software for: 2+ years ### "Hostfully. SO much potential. Yet so little focus on what is important to those USING it daily. " November 2, 2023 3.0 Overall amazing for the price. Loading times are the worst. And I have to clear my fucking cache every 5 minutes. Pros Its cheap and does everything other PMS things do. Cons SLOW TO LOAD. Regular roll out of features that are fucking useless. Focus on increasing the load time. Nothing else matters to be honnest. I spend 10-20 seconds waiting for every screen to load and i am on hostfully ALL DAY it is the biggest waste of money and time imaginable and slows most of us down to snail pace when using it. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Price. its cheap. The support team is great. Review Source Response from Hostfully November 8, 2023 We appreciate your honesty, Phoebe. Sorry to hear about the frustration with the load times, We're actively working on improving the speed and performance to enhance your experience. Your feedback is crucial, and we're committed to making Hostfully more efficient for you. Thanks for sticking with us and for sharing your thoughts. DC Doug C. Property Manager Real Estate Used the software for: 1-2 years ### "Hostfully is getting better" April 26, 2024 4.0 Pros Channel management and communications integration across all channels. Cons Some of the cumbersome channel integrations and updates are not clearly communicated specifically when Hometogo went away! Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully Interface seemed more clear and overall marketing material made me interested. YouTube reviewers had positive remarks and seem to fit my needs. Review Source Response from Hostfully July 10, 2024 Hello Doug, Thank you for your review! We're glad to hear that you appreciate our channel management and communications integration across all channels. We acknowledge your feedback about the cumbersome channel integrations and the need for clearer communication, especially regarding changes like Hometogo. We'll work on improving this aspect. Thank you for choosing Hostfully based on our interface, marketing material, and positive YouTube reviews. Your feedback is valuable as we continue to enhance our platform to better fit your needs. EL Eric L. President Hospitality Used the software for: 2+ years ### "PMS review" October 9, 2025 5.0 I am pleased with the value received for the features offered. Hostfully is always innovating it seems, so it is nice to get new features. Pros I love Hostfully's support and knowledge hub for learning the systems. The chat bot to quickly navigate the Help center is useful as well. Cons The UIX for messaging and inbox could be better, but it is sufficient. At times, messages load slow at times. Review Source Response from Hostfully October 24, 2025 Thank you, Eric, for taking the time to share your experience. We're glad to hear that Hostfully’s support team, Knowledge Hub, and chatbot tools have been helpful in navigating the system and delivering value. Your feedback on the messaging and inbox experience is appreciated, and we’re always working on enhancements. Insights like yours help guide our improvements. It's great to know that our pace of innovation is making a difference for your business, and we're grateful to support you on this journey. - The Hostfully Team CF Carly F. Vacation Leasing Consultant Real Estate Used the software for: 6-12 months ### "Vacation Rental Management Ease!" February 6, 2024 4.0 Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look forward to working with them for many years and hope to see their platform become even more sync'd with vrbo and airbnb to make the process of management run more smoothly. Pros I love being able to manage over 100 vacation rentals through one website. Being able to make new listings in one website and have it then created on two others is incredibly helpful. Basically, I love being able to do everything ONE time! Cons There are still several tweaks that need to be made to make hostfully run more smoothly. There are several things that I still need to go into airbnb and do myself as well as the fact that vrbo does not sync as smoothly as it should (which may be more of a vrbo issue). Overall, Hostfully seems to be a new company and still are working to make things more efficient on their end. Review Source CM Camille M. Owner/Manager Real Estate Used the software for: 6-12 months ### "Good Staff, Good Price, OK Product" August 30, 2023 3.0 Overall I would say Hostfully has GREAT people and potential. Some of the features and functions of their product are very good, but they could be better. Fixing issues and learning features are VERY time consuming and often frustrating. They have some good integrations with other companies which is nice. They are continually working on being better and I can appreciate that. Pros Good, friendly, knowledgable staff (just not enough of them). Price is lower than other vacation rental software, and more in line with what you are getting for your money, which is an OK product. So much potential with this company. They do seem to care. Good automation and timing controls in accepting reservations and payments, sending forms to fill out, and checkin paperwork. They work with other key vendors such as Safely, Airbnb, VRBO, Dropbox, etc. Payment processing works well. Usability and product design not too bad to work with once you go through a big learning curve. They offer a decent website for direct booking. It's OK. Cons Not enough staff. You can only communicate via chat box and the rep is not dedicated to your problem from start to finish They serve multiple customers at once so sometimes you wait hours in between getting answers. Some problems have taken days or weeks to fix. At this time I have been waiting for weeks for my cleaning person's calendar access to be fixed. Onboarding and learning the product with an undedicated chat box and tutorial links took hours/months. Better be tech savvy if you're going to buy this product. They now have a group chat on certain days/hours, but you sit there waiting your turn while you listen to everyone else's problems. It is time consuming and requires patience. The app is not very good and their mobile capability needs great improvement. Forms that work with a laptop won't work for guests on handheld devices. The website they offer is limited. Needs a basic contact form so guests can reach you. However, websites are not what they are in business for. It's a bonus. Payment processing works well, but only if you use Stripe and as a company they are not nice to work with. More options there would be better. You can send your guest a rental contract to e sign upon booking which is great but it would be better if their were fields for the guest to put information into the one document. They do integrate with Docusign but I know setting it up and working out the glitches will be time consuming so I have not attempted it yet. Review Source DF Drew F. Co-Owner Hospitality Used the software for: 2+ years ### "Comprehensive Property Management Platform for Small and Big Operators Alike" September 8, 2022 5.0 Excellent. This platform has really improved and streamlined how we manage our business. And if we ever have an issue, the support team is very quick to jump in and help. This platform just keeps getting better and better. Pros Consolidates major rental platforms / channels into easy to understand calendar view. Message triggers and scheduling functions ensure messages to communicated to guests exactly when you want them to be delivered. Enhanced Reporting -- accurate and consolidated financial and transaction reporting -- itemized and aggregated across platforms makes accounting far easier. Platform built for easy integrations and Hostfully is continually bringing in new partners to further build out comprehensive service. Very strategic. We take advantage of the pricing algorithms, additional direct channels, and more. EXCELLENT support team that solves problems fast and communicates very well throughout the process. Providing a Direct Booking Website as part of our package is a GREAT benefit. Publishing tools make it easy to push photos and copy out to additional channels. Very knowledgeable and likable team who make themselves available for input and feedback. They take a very strong interest in knowing how their platform is performing at every stage of its growth. Cons Keeping in mind that my wife and I are small operators (five properties at the moment), we love this software but there are features we do not use that are more suited for larger operators, such as Dashboard and Pipeline. Reports vs Enhanced Reporting is confusing, we assume this will be sorted out as time goes on. And we would LOVE a mobile app! Reason for choosing Hostfully This is more than a few years ago, but I did a deep dive across many of the (leading) platforms at the time, which included: Bookerville, Guesty, Hostaway, Kigo, liverez.com, Lodgify, MyVR, Outswitch, tokeet.com, and more. Back then it was a little tricky to determine who did what as, I suppose, it continues to be today. Nonetheless, I was very impressed with Orbirental, which became Hostfully, which is why I signed up with them. And I'm thrilled these years later with my decision. I couldn't be happier. Review Source Response from Hostfully September 18, 2022 Thank you so much, Drew, for the amazing review! We put in the work to keep all of our customers happy, we are delighted to know the features hit the mark for you and you're enjoying your Hostfully experience! The app is coming very soon, we hope you would love it as well! Thank you again for being a loyal customer, we're honored for our partnership! :) SG Sean G. President Hospitality Used the software for: 6-12 months ### "Only getting 70% " May 8, 2023 5.0 Pros I would say the inbox is good. It lets me keep all the conversations with guests in the forefront. The sales funnel is good. I would say probably give us an option to delay when a customer conversation gets moved to "archived." I dont know its 24 or 48 hr after check-out. If I havent given them the "please review us and direct book with us" message upon check-out, I have to hunt for the conversation in the archived section, because its been moved. Luckily the sort feature helps the hunt move quickly, but i rather not have to hunt for it at all and choose to move it when I am satisfied. Cons Many of the features I want to take advantage of were briefly mentioned in the "onboarding." However, the highest priority, for me, during the onboarding stage was channel integration and VRP. Automated messaging, figuring out the calendar, etc, were all tertiary concerns. So at times, I feel like Im only getting partial functionality out of Hostfully. I dont feel comfortable using the support/chat for questions about features because I only use that when something is wrong. Maybe there can be a function for non-emergency/non-bug support, like an occasional email offering a "wellness check." "Is there anything we can do help you get the most out of Hostfully?"Also! Please, please, PLEASE remove the automated pop-up on the mobile site. If Im trying to login, for functionality not on the app, I do not want to mess with a pop-up while Im trying to log in. Its not an issue on the desktop because it doesnt interfere with UI, but on a smartphone its a PITA. If you cant parse the popup between desktop & smartphone, put it on a 2min timer or something. If Im dealing with something with a guest or staff that is timely, I dont need the added frustration a damn pop-up slowing me down from fixing the issue. If Im on the phone with police with a guest safety issue, or dealing with a pipe burst at 2am and away from my laptop, the "hey lets talk" type popup is just one more step getting in my way from fixing problem for my guests. Reason for choosing Hostfully I think there were three softwares I was looking into. Heard of them from youtube personalities. I cant remember why we decided on hostfully. Sorry I cant give you specific feedback as to why we landed on hostfully over the others. I do think we avoided a cheaper alternative, because sometimes "you get what you pay for." And I dont think I have ever left a support ticket with Hostfully staff unsatisfied or without a clear explanation. So as long as Hostfully continues with good support, we are likely to stick around. We only have 4 doors currently, but we have aspirations to increase to 15 by the end of 2024, with different types of STRs. Then another few markets after that. So I foresee plenty of support tickets in the future. Review Source MA Mimsy A. Operations Manager Hospitality Used the software for: Less than 6 months ### "Property Management Software" May 2, 2024 4.0 We used Hostfully for less than 2 months and I think I cannot tell yet. Pros It helps us manage our listings on multiple platforms in one software. Cons Slowness response of the site when eve you change pages. Switched from [Jurny](https://www.capterra.com/p/248560/Jurny/) The owners decided to switch to Hostfully. Review Source Response from Hostfully July 10, 2024 Hello Mimsy, Thank you for your review! We're glad to hear that Hostfully helps you manage your listings on multiple platforms within one software. We appreciate your feedback regarding the slowness when changing pages and will work on improving the site's responsiveness. Thank you for choosing Hostfully, and if you have any further feedback or need assistance, please reach out to support@hostfully.com. SA Sara A. Growth Chief Officer Hospitality Used the software for: Less than 6 months ### "You get what you pay for " May 12, 2023 4.0 It does what is supposed to do. is the best platform on the market? probably not. It is easy to use if you want to automate some stuff you don't want to do manually, but it has a lot of improving to do regarding options. Pros It is easy to use, if you do not have experience using a property Management platform, this could be an easy training platform, it does what is supposed to do, however, if you would like to customize things, from one channel to another or to separate functions, this is not it. Cons The time response for the customer service time is eternal. They do not reply in less than 2 hours even though is a "chat", Once you have an open ticket it may take them up to 2 weeks to respond regarding 1 issue. Reason for choosing Hostfully It was not my decision, and it was cost effective. Switched from [Channel Manager](https://www.capterra.com/p/130322/Channel-Manager/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Change of Job Review Source Response from Hostfully June 9, 2023 We appreciate your feedback on our platform, Sara. It's great to hear that our platform is user-friendly, especially for those new to property management. We understand your desire for more customization options across different channels and functions, and we'll take that into consideration as we work on improving our platform.Thank you for choosing Hostfully for its cost-effectiveness. We appreciate your valuable feedback and for choosing us! kmE karleen m E. Owner/Manager Hospitality Used the software for: 2+ years ### "Me and Hostfully!" May 15, 2023 5.0 Love it! Just need a more versatile app Pros I love the ease of managing the booking and inquiries under the "pipeline". The ability to create custom content and creating a guest guide that is actually useful. I love the ability to create my shopping Marketplace for guest meals. Your customer support is the BEST! Thank you to the team for getting me through difficult spots. Cons It can be difficult to figure out things I can't resolve, but support is there to help until it's resolved. I do find the app limiting when I'm traveling. I have to call home to ask someone to use the desktop to resolve tasks. Reason for choosing Hostfully guest guides Review Source Response from Hostfully May 16, 2023 Thank you so much for your positive feedback and kind words, karleen M! We're thrilled to hear that you love the ease of managing bookings and inquiries through our pipeline, as well as the ability to create custom content and our Guidebooks. We're also glad to know that our customer support has been helpful to you during challenging situations. We understand your desire for a more versatile app, especially when you're traveling, and we appreciate your suggestion. Thank you again for your support and for being such a loyal customer! :) TN Tarek N. Manager Real Estate Used the software for: 6-12 months ### "Great Channel Manger" February 9, 2024 4.0 Pros It is easy to set up and hold it to work. It has a lot to offer, that we don't use - great costumer service Cons Errors take from time to time too long to fix it. The change from a picture is always like total new. You can't update or replace a picture Review Source Response from Hostfully July 10, 2024 Hello Tarek, Thank you for your review! We're glad to hear that you find our channel manager easy to set up and appreciate the customer service. We understand the frustration with the time it takes to fix errors and the process of updating or replacing pictures. Your feedback is valuable, and we'll work on improving these aspects. Thank you for choosing Hostfully and sharing your experience! LE Lincoln E. Property Manager Hospitality Used the software for: 1-2 years ### "A Helpful, Inclusive Tool" November 7, 2023 5.0 The best thing about Hostfully is how helpful and responsive the Customer Service is. Anytime I have a question, I know I can reach out for help and find incredibly helpful responses that will not only help me with the immediate issue but will also help me learn what to do in the future. Pros Hostfully allows both myself and the other members of the team to see a full picture of each of our properties — the calendar, booked visits, requested bookings, messages, and so much more. Cons There are some things that are not as intuitive as they could be. Sometimes it is not clear where information is being pulled from, or there are multiple spots to enter the same information. When that information is updated, it can be hard to remember every spot that has the same information. Review Source Response from Hostfully November 14, 2023 Thanks for your positive review, Lincoln! We're delighted to hear that Hostfully provides a helpful, inclusive view of your properties for you and your team. We appreciate your feedback on intuitiveness and information consistency; we're actively working on enhancements to make the platform even more user-friendly. Your insights are valuable, and we're committed to continual improvement. Thanks for choosing Hostfully! 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