# Hostfully Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hostfully the right Vacation Rental solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187827/Property-Management-Platform/reviews --- Hostfully 4.2 (235) [View alternatives](https://www.capterra.com/p/187827/Property-Management-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hostfully Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews MR Michael R Owner operatorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Most of all, I love the fact that it allows us to manage multiple properties and all of our tasks, integrated with Pricelabs, seemlessly for what amounts to one night's booking per month! “ October 29, 2025 Shevawn A OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “They use A LOT of virtual asst in foreign countries, so the time of day rarely ever corresponds to the time when I have an issue that needs immediate attention.“ January 7, 2026 MR Michael R Owner operatorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “My wife especially loves how she can automate messages and have them triggered base on settings that she can customize and change whenever she wants. “ October 29, 2025 KJ Kelsey J Property ManagerReal Estate, Self-employedUsed the software for: 6-12 months. “I can't alter a scheduled message to edit the time it sends or content, like the Airbnb platform scheduled messages (sometimes the templates end up being not applicable to that stay, so I miss being able to easily change a check out time or code without cancelling the whole message first). Since Hostfully is good about updating the platform, I could see them fixing this in the future!“ January 29, 2025 TH Tony H OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We have approximately 30 properties and our team all have the mobile app, making responses to guests easy and efficient even when running around on the resort.“ October 19, 2025 Shevawn A OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The info for bookings won’t load & I get a dead end link when I try to view it.“ January 7, 2026 TH Tony H OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Hostfully allows us to manage our bookings in the office, at home or whilst running around the resort.“ October 19, 2025 TT Taylor T OwnerReal Estate, Self-employedUsed the software for: Less than 6 months. “The non ability to run a report for email addresses from the pre arrival form and messaging is a bit complicated“ May 14, 2024 ## Showing most helpful reviews Showing 1-25 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rich D. Owner Hospitality Used the software for: 2+ years ### "FRB Rentals wouldn't be what it is today without Hostfully. The PMP that keeps on giving! " February 9, 2024 5.0 The Hostfully platform and especially the team have been a pleasure to work with. They are VERY responsive to anything the FRB Rentals team throws at them, be it a question, suggestion for improvement or a bug. Pros Love the one place to rule them all approach. The ability to create all our FRB Rentals listings in once place, manage pricing and bookings and push it out to direct bookings as well as the OTAs (Airbnb, VRBO, etc.) is so central to a successful Short Term Rentals business. Hostfully, like any software app, isn't perfect, BUT their support and development teams take feedback and fix issues and implement new features requested by the user base. I personally have had many new features I've suggested implemented. Cons At FRB Rentals, we use automated templates to the extreme. Initially there is a learning curve to setting up the more advance automation using templates and trigger. Highly suggest you write it all down and map out how you want timing to happen on a booking through review, then implement it and test one step at a time. The formatting on communications should be tested with each OTA to ensure it looks good to the guest receiving it. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully For the investment of time and money, paired with the proven feature sets and references I talked to, Hostfully came out on top for what FRB Rentals needed in a platform. Review Source NP Nathaly P. Property Manager Hospitality Used the software for: Less than 6 months ### "Amazing PMS, Great Cutomer Support" February 3, 2026 5.0 Overall they are a great company and software. I would I highly recommend them. Very friendly and helpful Staff. Pros Their Tech support is amazying. They answer any concerns I have within minutes! which is a large difference from the previous property managment software I had. Cons There are some minor glitches here and there but nothing that drastically affects my business. So not a deal breaker for me Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Hostfully The staff is very friendly and they offered the same services for a better rate. But mainly because I felt more comfortable with Hostfully. Hostaway put alot of pressure on me to join and they wanted to have me sign a contract which I did not feel comfortable doing. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Terrible Customer Service, wronge informations communicated at times. Review Source Shevawn A. Owner Real Estate Used the software for: 2+ years ### "AVOID AT ALL COSTS" January 7, 2026 2.0 It’s the first one I went with bc I didn’t know any better & now it’s so hard to switch & so much hassle, that they’re basically holding me hostage at this point. Pros Automated messaging, other app integration like ABB, VRBO, Pricelabs, Turno, etc, & direct booking are great. Cons There is zero customer service on demand. Have a problem? You’ll have to message & hope for a response within an hour to 24 hours, depending on the time of day. They use A LOT of virtual asst in foreign countries, so the time of day rarely ever corresponds to the time when I have an issue that needs immediate attention. There are glitches in their software ALL THE TIME. The guidebooks don’t work randomly. The info for bookings won’t load & I get a dead end link when I try to view it. Idk what the issue is, but I don’t have to “update my browser, clear my cookies or my cache” with ANY OTHER APP or SOFTWARE I use. So, it’s something on THEIR END. It makes me crazy. I use a Mac laptop. Idk why I should have to clear my data every other week so that Hostfully will work, when I don’t need to do this for ABB, VRBO, Stripe, Pricelabs, QB, AWS, Google, etc. And when a guest texts me that my guidebook link is broken, I need to be able to talk to someone. Not wait 24 hours for a response. If it weren’t so much trouble to switch all of my properties seamlessly, I’d do it in a heartbeat. Oh & they take 1% of every direct booking, so don’t let them lie & say they charge a flat fee. Not true… Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully I went to a conference & they offered a discount for it. Review Source AL Alex L. staff Real Estate Used the software for: 2+ years ### "One of the best property management systems" October 9, 2025 5.0 We started with 2 properties and will soon have over 20. Scaling would have been much more difficult or impossible without Hostfully. Additionally, there is a lot of automation that Hostfully enables. Pros Hostfully is a great PMS with many core features. Stability is great, support is great, and there is a large number of integrations to 3rd parties. The value is tremendous. We did look at a number of other PMS systems and glad we picked hostfully. Cons Hostfully is good at listening to feedback and uses UserVoice for this input. There isn't much i do not like about hostfully. If I were to pick one item, it would be better flexibility on outbound emails....yeah, very niche item. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Flexibilty, functional set, and feedback from existing users. Review Source Response from Hostfully October 24, 2025 Thank you, Alex, for sharing such a detailed and thoughtful review. We're thrilled that Hostfully has supported your growth from two to nearly twenty properties, making scaling easier through automation and reliable features. It's great to know that our platform’s stability, integrations, and customer support have made a positive impact, and we genuinely appreciate your feedback on outbound email flexibility. We’re always listening and evolving based on input from users like you. We're grateful you chose Hostfully and proud to be part of your continued success. - The Hostfully Team AU Aryam U. Tech support Hospitality Used the software for: 1-2 years ### "Hostfully our best team member" October 9, 2025 5.0 I love Hostfully, I use some other pms in the past, but this platform it's really friendly to use to all fo my team members, thats its amazing. I have never experience a double booking or missing task because a lack of syncronization. They are always sharing new updated and integrations to help us. Pros I like the support team, they are amazing, always answer quick and follow up with the pendings. I like the time of the syncronization with other integrations, I like the friendly to use. I like the customization options. Cons I didn't like the new changes on the layout, however I love the updated where I can do more bulk options in all of our my properties Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Bad sync, not friendly to my team to use , it doesn't integrate with breezeway Review Source Response from Hostfully October 24, 2025 Thank you, Aryam, for such an enthusiastic and thoughtful review. We’re thrilled to hear that Hostfully has become a key part of your team’s workflow and that our support team’s responsiveness and follow-through have stood out. It’s great to know the platform’s user-friendliness, customization, and strong integration performance are making a difference for you. We appreciate your honesty about the layout changes and are glad the new bulk options have been helpful across your properties. Your trust means a lot, and we’re excited to keep delivering the updates and tools that help you and your team thrive. - The Hostfully Team MR Michael R. Owner operator Hospitality Used the software for: 1-2 years ### "Made managing Short Term Rentals a breeze!" October 29, 2025 5.0 We had an easy integration, lots of support during and after we onboarded, and we've been supported by tech and account reps throughout the past year plus we've been using Hostfully. Pros We were looking for a PMS that would be easy to implement, integrate with all of our booking platforms (AirBnB, VRBO, Booking.com) and be cost-effective. We looked at three different PMS's before choosing Hostfully and we haven't regretted it for a minute! My wife especially loves how she can automate messages and have them triggered base on settings that she can customize and change whenever she wants. I love the customer support and the response to questions/issues. Most of all, I love the fact that it allows us to manage multiple properties and all of our tasks, integrated with Pricelabs, seemlessly for what amounts to one night's booking per month! Highly recommend for anyone with one or more properties. Cons I wish we had found it sooner. It's just by sheer luck that I found about them on a Facebook group. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully Personal referral, discussion with the vendor, zero risk Review Source NP Nathalie P. President Leisure, Travel & Tourism Used the software for: 1-2 years ### "Growing Confidence with Continuous Improvements" October 8, 2025 4.0 After a somewhat challenging start, we’ve really found our stride with Hostfully. The platform keeps improving, and we can see how dedicated the team is to making it better every day. We’re confident that, with all their ongoing efforts, even our small pain points as French-speaking users will soon be addressed. It’s encouraging to work with a company that listens and truly values feedback! Pros What I like most about Hostfully Property Management Software is its intuitive interface and the way it centralizes everything in one place. It really helps streamline operations and saves a lot of time. The customer support team is also responsive and open to feedback, which makes the experience even better. Cons What I like least about Hostfully is that some useful features still feel a bit limited or could be more flexible — for example, the stay dates still appear only in English in the variables, we have to manually change it in each message; it’s also currently impossible to assign a new booking to a returning guest without re-entering all their details; there are quite a few duplicates, and the system doesn’t consolidate similar inquiries from the same person. Overall, there are still many small glitches — but the good news is that the team is constantly working to improve the platform, and we truly appreciate their ongoing efforts. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Reservit](https://www.capterra.com/p/59571/ReservIT/) Reason for choosing Hostfully We chose Hostfully over alternatives because it combines property management, channel management, and automated guest communication in one platform—and it allows a third decimal for Canadian taxes, which is essential for accurate calculations. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) We switched from Checkfront to Hostfully because Hostfully offers a more comprehensive property management system with better automation, guest communication tools, and multi-platform integration, which better suits our growing vacation rental operations. Review Source BM Beth M. Owner Hospitality Used the software for: 2+ years ### "Multiple property solution" October 28, 2025 5.0 Customer support team is responsive and helpful. Onboarding new properties and owners is easy to navigate. Pros Easy to manage multiple properties in 1 system with a lot of integration choices. The ability to manage all nightly rates for all properties in 1 view. Cons Reporting is tricky & needs to be custom built. I use a different software for accounting and owner statements. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Price and onboarding specialist. I started with 1 property and new have 7. Review Source FK Fawn K. Co-Host and Home Manager Hospitality Used the software for: 2+ years ### "Great PMS and Great Value" October 8, 2025 5.0 It's been pretty good. Any issues or complaints are handled professionally and as timely as possible. Pros Honestly, it's the service. They are usually very prompt and very very patient and pleasant to speak with. They are continually upgrading the platform and after looking through other companies, the platform is user friendly and they are helpful through the whole process. If you have more than 5 properties, the subscription is a great value! Cons Sometimes it takes a little while for upgrades but they are getting better. The website provided is a good value but very limited on design and appearance. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hostfully Basically customer service rating and ease of setup along with free direct booking website Review Source PS Peter S. MGR Real Estate Used the software for: 1-2 years ### "Professional Software with Great Team" December 22, 2025 5.0 friendly and helpful. Very quick and responsive. Very supporting and understand the challenge and always providing solutions Pros Very professional and helpful. Very responsive too. Very knoledgable about several related topics. Cons so far all is good. Truly I cant think of one. All members from Hostfully have been very helpful. Thank you Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) More control for better results for the guests and more exposure Review Source JJ Joseph J. Owner/CEO Hospitality Used the software for: 6-12 months ### "Hostfully PMS, I'd recommend it" October 31, 2023 4.0 Pros The customer service is good. They respond relatively quickly and typically solve the issues. The integrations are good. However, we've recently had issues with the Lynx integration so it seems like there's been some negative changes. Cons The app is painfully simple. Also, we cannot edit existing templates, simply delete them. Also, there are some bugs that have been an issue since day 1 - such as jobs being assigned to someone, even though we don't have that selected as an option and never have. Also, we don't get the notification bubble on our iPhone if we've received a notification on Hostfully (our settings are updated to receive these). Overall, there are bugs, but the app is easy enough to use so we will keep using Hostfully in the meantime. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Hostfully Primarily price. But we also heard that it was easy to use. Also, customer service and getting questions solved quickly is SUPER important to us. The awards Hostfully won was also a factor. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) I had too many units to continue with them. Guesty for Pros was WAY too expensive Review Source Response from Hostfully November 3, 2023 Thank you for sharing your feedback and experiences with Hostfully, Joseph. We greatly value your insights. We're pleased to hear that you appreciate our customer service and integrations. Regarding the cons you mentioned, we understand your concerns about the simplicity of the app, the inability to edit system templates, please note you always have the option to create custom templates that you can edit! Your decision to choose Hostfully based on price, ease of use, and our customer service is truly appreciated. We're honored to have received your consideration among other platforms. Thank you for being a valued client, and please know that your feedback helps us in our continuous efforts to enhance your experience with Hostfully. KB Kevin B. Vp Business Development Hospitality Used the software for: 6-12 months ### "The Time I Tried To Contact Support" May 11, 2023 3.0 While Hostfully promotes a 24/7 support channel, unfortunately, the people who answer the support chat take a significant amount of time to reply, and it generally happens in the middle of the night if you live in North America. While support says they'll reply in minutes, it turns into 9 hours; then, when they reply a second time asking for a few minutes, it's another 6 hours. There is no phone support available, and one time it took several messages to the Sales line until someone finally answered through support. Pros The layout and appearance of the software are good, and the GUI is easy to navigate. There are a number of features available on the platform. However, they don't always work. Cons While looking nice, the GUI has significant lag times, which cause delays with screen loading times. As well, the message inbox has, at times, been completely inaccessible, loading to a blank screen. While a number of features are in place, simple things like adding a link to a message template required editing the raw HTML code to get messages to display properly. As well, while there is an app, it's nearly useless with long lag times and constant spinning circles with no ability to update. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully It appeared it was the most feature-rich option of the group. Unfortunately, I found out after making the switch that the features they list don't work. Review Source EM Emma M. Founder Hospitality Used the software for: Less than 6 months ### "This software has completely revolutionised my vacation rental business!" September 10, 2021 5.0 From the first sales call to the daily use of the platform my experience with Hostfully has been nothing but positive. These guys are awesome! Pros With very little time to spend getting familiar with the software and setting up all my properties, I loved how user friendly the Hostfully platform is. The UI was intuitive and totally logical to the needs of a short term rental owner with 20+ properties. The set up time was minimal compared with other products I'd used and the customer service & training were amazing. Their live chat help line is truly best in market. Anything Ive ever needed help with has been resolved within the hour with sensible, easy to follow instructions, charm and humour - you can really tell these guys are also short term rental hosts. Cons The accounting & bookkeeping side of the platform needs some improvement. All the info is there but pushing out reports at the end of the month requires too much manual reconfiguration. I dont use accounting software because my business isnt large enough to warrant the cost and I think the Hostfully platform could easily export the data I need in an easy to use format. Id rather a one stop platform than 5 different software programs integrating with each other - too many work arounds and too much opportunity for there to be a breakdown in the chain of info. Alternatives considered [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/)[Zeevou](https://www.capterra.com/p/202366/Zeevou/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Hostfully The user friendly interface and integrations suited my business and my personal style more so than other platforms. The customer service and warm friendly approach of everyone Ive interacted with at Hostfully ultimately won me over - we are in the people business and people really matter! Switched from [Zeevou](https://www.capterra.com/p/202366/Zeevou/) I found the Zeevou platform UX incredibly frustrating, time consuming and difficult to use. Review Source SN Sarah N. Founder President, Director of Operations & Guest Experiences Hospitality Used the software for: 1-2 years ### "Top Rated for many reasons. Great company culture and leadership" March 27, 2023 5.0 Not only, Game-changing for operations and increased revenue , but also peace of mind knowing team members have better access to operationsto help make them successful in their various support roles. Pros customer service and help articles. triggers and templates with sms featurecleaning jobs, owner blocks Cons increasing costssome integrated tools do not provide the same level of customer support that hostfully does. Owner blocks could be included in repots along with "costs" in spreadsheet, Owner block trigger a cleaning job Alternatives considered [LMPM v4](https://www.capterra.com/p/245584/LMPM-v4/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)[Kigo](https://www.capterra.com/p/274975/Kigo/) Reason for choosing Hostfully Keystone Award \[sensitive content hidden\] white paper and assessment for my needs. Review Source Response from Hostfully March 28, 2023 Thank you so much for taking the time to write such a positive review, Sarah. We're thrilled to hear that you appreciate our company culture, leadership, customer service, and help articles. We're also glad to hear that you find our triggers and templates with SMS feature useful, and that they have been game-changing for your operations and increased your revenue. We're constantly striving to improve our service, so we appreciate your feedback on the owner blocks and integrated tools. We'll take your comments into consideration as we continue to develop and enhance our platform. Thank you for choosing Hostfully! :) ZS Zach S. Marketing Director Hospitality Used the software for: 1-2 years ### "Ever improving software solution backed by a great customer service team" May 15, 2023 4.0 On the whole, our experience with Hostfully has been net positive. While there is definitely some room for improvement, you can tell that their team cares about what they are doing and are actively working on the platform. Without Hostfully I don't know if we would have been able to grow and create many of the efficiencies that we have as a business over the past year. Pros Once we got over the hurdles of integration, Hostfully works seamlessly 99% of the time. Automated messaging and direct integration with our pricing, housekeeping, and smart home solutions has taken a huge strain off of our guest services team, and freed them up to provide actual service to our guests. Brise and the other Hostfully customer service reps have provided amazing, personalized service to our team, and always go above and beyond to help us solve for any issues we encounter. Cons Integration was an arduous process, but with the number of properties we have, I don't think that could have been avoided. The major hurdle we've encountered with Hostfully is the lack of a change log/reservation history. 99% of the time, this isn't an issue, but when there is an issue, we have to reach out to the customer service team and trigger a full scale investigation any time there is an issue with a reservation, to try and track where the error occurred. The reservation notes feature that are just simple editable text boxes, which means that important information can be easily deleted or over written, and no record of when and edit was made or who made it is recorded, which can present issues when you a have a staff of 15+ individuals all logged into the software. Luckily Hostfully's team is very responsive \], and open to feedback, and we're hopeful some of these features will be added in the near future. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Ultimately, Hostfully was the right balance of functionality and cost. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) We simply had outgrown the platform, managing multiple properties in multiple regions was just about impossible in Cloudbeds, and the lack of automated features like messaging and integrations with OTAs, smarthome services, and dynamic pricing systems necessitated a change. Review Source Response from Hostfully August 9, 2023 Thank you for your thoughtful review of Hostfully, Zach! We're delighted to hear that our software solution, coupled with our dedicated customer service team, has been instrumental in streamlining your operations and enhancing guest services. We understand that the integration process had its challenges, but we're committed to continuously improving. Your feedback regarding the change log and reservation history is valuable, and we're actively considering enhancements in this area. We appreciate your trust in us and look forward to further supporting your business's growth. Thanks you for choosing Hostfully! JC Jaci C. CEO/Founder Leisure, Travel & Tourism Used the software for: 6-12 months ### "I'm obsessed!" August 25, 2021 5.0 Their customer support staff is amazing. I feel like I know them all by name! Within hours they have chatted back to me with incredible support and always answer my question or team up with the software I'm having challenges with and help me get it all sorted. Pros When I began researching PMS platforms I mainly looked at how user friendly and clean the software felt. For example, I am a MAC user...and Hostfully reminded me of using a Mac (simple)...vs another platform that reminded me of a 90's PC (complicated and dated). The hostfully platform is so simple to learn, and the layout is wonderful. Not only that- it connects to AMAZING 3rd party partners! I am able to have nightly insurance, auto lock scheduling, auto cleaning scheduling, dynamic pricing and so much more! When I hear people still use all the OTA's without a PMS...I do not know how they do it! Hostfully is my FAV! Cons The only thing is they do not have an app- so I try to keep my laptop handy for easier access! Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hostfully Yeevou WAS SUPER complicated and didn't seem to be developed well enough. OwnerRez- looked complicated and dated. A lot of people in my area use OwnerRez...and I wanted to do things differently! Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I only used the free version of IGMS for the auto message function. I never planned to use it long term. I wanted the best of the best- AKA Hostfully Review Source pH phoebe H. Owner Hospitality Used the software for: 2+ years ### "Hostfully. SO much potential. Yet so little focus on what is important to those USING it daily. " November 2, 2023 3.0 Overall amazing for the price. Loading times are the worst. And I have to clear my fucking cache every 5 minutes. Pros Its cheap and does everything other PMS things do. Cons SLOW TO LOAD. Regular roll out of features that are fucking useless. Focus on increasing the load time. Nothing else matters to be honnest. I spend 10-20 seconds waiting for every screen to load and i am on hostfully ALL DAY it is the biggest waste of money and time imaginable and slows most of us down to snail pace when using it. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Price. its cheap. The support team is great. Review Source Response from Hostfully November 8, 2023 We appreciate your honesty, Phoebe. Sorry to hear about the frustration with the load times, We're actively working on improving the speed and performance to enhance your experience. Your feedback is crucial, and we're committed to making Hostfully more efficient for you. Thanks for sticking with us and for sharing your thoughts. DD Deborah D. Founder Design Used the software for: Less than 6 months ### "Great team support" August 29, 2024 4.0 So far so good. I think I was hoping I would have more bookings than I have but we're 3 months in, so hope it improves. Pros The integration of the calendar with other platforms. The training, onboarding and customer support are fabulous. I love \[sensitive content hidden\]. They have been really patient and helpful in getting my three properties set up right. Cons Setting up the data security features. It was not intuitive and I had to hire a web developer to direct the url property and white label the site. It would also have been nice to have more branding/white label options with the templates and triggers. It's difficult to change the look and feel of those. Review Source SA Sam A. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Satisfied with the employees like Tracy" October 19, 2024 5.0 Tracy with customer support is an asset to the organization. Enjoyed her experience and skill with the platform. Pros The easy in connection to my website. Also, the wigits to schedule bookings are make easy to copy and paste. Cons Have to have all items completed before you go live. Review Source TC Tod C. Proprietor Hospitality Used the software for: 2+ years ### "Hostfully for the WIN!" May 18, 2024 5.0 Hostfully PMS is a really great system for a small or medium sized, vacation rental property manager. We own our properties and the system really helps lead to a better quality of life in my everyday resort existence. Pros I've been a loyal user for 5+ years now and Hostfully revolutionized my small (but mighty) vacation rental business. Cons Like all new systems, there was a learning curve to get my head around. Review Source Response from Hostfully July 10, 2024 Hello Tod, Thank you for your fantastic review! We're thrilled to hear that Hostfully has revolutionized your vacation rental business over the past 5+ years. We appreciate your loyalty and are glad the system has contributed to a better quality of life in your resort management. We understand that there was a learning curve initially, but it's great to know that Hostfully PMS is a valuable tool for your small yet mighty business. Thank you for choosing Hostfully and sharing your positive experience! CF Carly F. Vacation Leasing Consultant Real Estate Used the software for: 6-12 months ### "Vacation Rental Management Ease!" February 6, 2024 4.0 Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look forward to working with them for many years and hope to see their platform become even more sync'd with vrbo and airbnb to make the process of management run more smoothly. Pros I love being able to manage over 100 vacation rentals through one website. Being able to make new listings in one website and have it then created on two others is incredibly helpful. Basically, I love being able to do everything ONE time! Cons There are still several tweaks that need to be made to make hostfully run more smoothly. There are several things that I still need to go into airbnb and do myself as well as the fact that vrbo does not sync as smoothly as it should (which may be more of a vrbo issue). Overall, Hostfully seems to be a new company and still are working to make things more efficient on their end. Review Source WT Will T. Operations Manager Hospitality Used the software for: 2+ years ### "Our business runs on Hostfully" September 7, 2022 5.0 We have collaborated closely with Hostfully on projects big and small. Their team is helpful, knowledgeable, and friendly. We would recommend them to anyone who needs a top-tier property management software. Pros Hostfully’s suite of features and integrations make our business possible, and sets us apart from local competitors. Hostfully is critical to the success of our enterprise. Cons In some ways, Hostfully may try to do \*too\* much. The attempt to implement a CRM feature set feels clunky — I’d recommend focusing on the stronger elements of their business as this is not it. Review Source Response from Hostfully September 18, 2022 Thank you so much for the awesome review, Will! We're thrilled to know Hostfully is a key player in the success of your business! We value your feedback and are honored for our partnership. We look forward to growing with you! NV Nancy V. Short Term Rental Property Manager Real Estate Used the software for: Less than 6 months ### "Love hate relationship" September 14, 2022 4.0 The biggest help has been having the cleaners being notified each time a booking occurs. It has been a lengthy process to convert to Hostfully. Onboarding was not as good as I had hoped. I still don't know how to use much of the website. Your chat support is excellent. I am very disappointed that I have more work to do with VRBO because we use Hostfully. I have thought of discontinuing because it has made it so much more difficult. I haven't because I like Pricelabs being able to change my pricing daily. I had hoped using a channel manager would make my work easier and simpler. That has not been the case. Pros I can see all the bookings on one calendar. They send messages to my cleaners as soon as a booking is made. One change that goes to all platforms. I can plug in Pricelabs to change my pricing. Support is great. Quick chat responses, answers my questions and solves the problems. Cons No app is a real problem. Please get it running soon. Hard to read pages of website, the muted grey and other muted colors are hard to read. Type font is way too small to read on a phone. Calendar can be confusing. Hard to add jobs, everything is too small and sensitive, so I end up on the wrong date, etc. Seem to have to go to different locations on website to get something done. There should be an automatic assignment, when it is just me handling everything. Sometimes I need to do something but can't, then I remember I have to assign it to me before I can manage the thing I need. Since having a channel manager it is a lot more work for me, because VRBO will not collect funds nor report and pay occupancy tax. Inquiries cannot be handled through Hostfully, only bookings. Onboarding was lengthy, difficult, incomplete, poor scheduling and cancellations. We have had some glitches where it wasn't sending out the information correctly. I still need more explanations of all the bells and whistles, but onboarding is over, so is my training. Review Source Response from Hostfully March 17, 2023 Thank you for taking the time to provide your feedback, Nancy. We're glad to hear that you appreciate our features, such as the ability to see all bookings on one calendar, send messages to cleaners, and change pricing with Pricing processors. We're also happy to hear that our support team has been responsive and helpful and we appreciate your feedback on the website's readability. Please note we already release our Mobile App! We'll continue to work on improving our platform to better meet your needs. Once again, we appreciate your feedback and thank you for choosing Hostfully :) SA Sara A. Growth Chief Officer Hospitality Used the software for: Less than 6 months ### "You get what you pay for " May 12, 2023 4.0 It does what is supposed to do. is the best platform on the market? probably not. It is easy to use if you want to automate some stuff you don't want to do manually, but it has a lot of improving to do regarding options. Pros It is easy to use, if you do not have experience using a property Management platform, this could be an easy training platform, it does what is supposed to do, however, if you would like to customize things, from one channel to another or to separate functions, this is not it. Cons The time response for the customer service time is eternal. They do not reply in less than 2 hours even though is a "chat", Once you have an open ticket it may take them up to 2 weeks to respond regarding 1 issue. Reason for choosing Hostfully It was not my decision, and it was cost effective. Switched from [Channel Manager](https://www.capterra.com/p/130322/Channel-Manager/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Change of Job Review Source Response from Hostfully June 9, 2023 We appreciate your feedback on our platform, Sara. It's great to hear that our platform is user-friendly, especially for those new to property management. We understand your desire for more customization options across different channels and functions, and we'll take that into consideration as we work on improving our platform.Thank you for choosing Hostfully for its cost-effectiveness. We appreciate your valuable feedback and for choosing us! kmE karleen m E. Owner/Manager Hospitality Used the software for: 2+ years ### "Me and Hostfully!" May 15, 2023 5.0 Love it! Just need a more versatile app Pros I love the ease of managing the booking and inquiries under the "pipeline". The ability to create custom content and creating a guest guide that is actually useful. I love the ability to create my shopping Marketplace for guest meals. Your customer support is the BEST! Thank you to the team for getting me through difficult spots. Cons It can be difficult to figure out things I can't resolve, but support is there to help until it's resolved. I do find the app limiting when I'm traveling. I have to call home to ask someone to use the desktop to resolve tasks. Reason for choosing Hostfully guest guides Review Source Response from Hostfully May 16, 2023 Thank you so much for your positive feedback and kind words, karleen M! We're thrilled to hear that you love the ease of managing bookings and inquiries through our pipeline, as well as the ability to create custom content and our Guidebooks. We're also glad to know that our customer support has been helpful to you during challenging situations. We understand your desire for a more versatile app, especially when you're traveling, and we appreciate your suggestion. Thank you again for your support and for being such a loyal customer! :) Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.