# Page 2 | Hostfully Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Hostfully the right Vacation Rental solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/187827/Property-Management-Platform/reviews

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Hostfully

4.2 (235)

[View alternatives](https://www.capterra.com/p/187827/Property-Management-Platform/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Hostfully

## Showing most helpful reviews

Showing 26-50 of 235 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TH

Tony H.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Game Changer"

October 19, 2025

5.0

Hostfully allows us to manage our bookings in the office, at home or whilst running around the resort. 10/10🎉🙏.

Pros

We have been using Hostfully for 5 years now and love how it keeps improving. Their integrations and channel management are excellent and easy to configure. Tech support is fantastic. We have approximately 30 properties and our team all have the mobile app, making responses to guests easy and efficient even when running around on the resort.

Cons

There is nothing that I do not like about Hostfully. Not once have we considered changing our Protery Management Software.

Review Source

Response from Hostfully

October 24, 2025

Thank you, Tony, for this incredible review and for being part of the Hostfully family for over five years. We're so glad to hear that our platform continues to evolve in ways that support your business and team, especially with tools like mobile access, channel management, and integrations that keep everything running smoothly across your 30 properties. It's also wonderful to know our tech support team has been a reliable resource along the way. We’re honored to be your property management solution of choice and look forward to continuing to support your success. - The Hostfully Team

EL

Eric L.  
President  
Hospitality  
Used the software for: 2+ years

### "PMS review"

October 9, 2025

5.0

I am pleased with the value received for the features offered. Hostfully is always innovating it seems, so it is nice to get new features.

Pros

I love Hostfully's support and knowledge hub for learning the systems. The chat bot to quickly navigate the Help center is useful as well.

Cons

The UIX for messaging and inbox could be better, but it is sufficient. At times, messages load slow at times.

Review Source

Response from Hostfully

October 24, 2025

Thank you, Eric, for taking the time to share your experience. We're glad to hear that Hostfully’s support team, Knowledge Hub, and chatbot tools have been helpful in navigating the system and delivering value. Your feedback on the messaging and inbox experience is appreciated, and we’re always working on enhancements. Insights like yours help guide our improvements. It's great to know that our pace of innovation is making a difference for your business, and we're grateful to support you on this journey. - The Hostfully Team

RO

Rodrigo O.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Excellent platform to increase your revenue and simplify management"

October 19, 2025

5.0

This is a great platform to centralize the management of all your listings across different channels and increase your revenue.

Pros

Customer support is excellent. They quickly answer related to how to use the platform. You can schedule meetings for support.

Cons

Their reports need to be expanded to deal with multi-unit properties. Some features could be buggy, but they usually fix them.

Review Source

Response from Hostfully

October 24, 2025

Thank you, Rodrigo, for such a thoughtful and detailed review. We're thrilled to know that Hostfully is helping you simplify property management and increase revenue across your listings. It's great to hear our customer support team has been responsive and that features like meeting scheduling have added value. We also truly appreciate your constructive feedback on reporting for multi-unit properties, and we're always working to refine the platform to better serve professional managers like you. - The Hostfully Team

KJ

Kelsey J.  
Property Manager  
Real Estate  
Used the software for: 6-12 months

### "Get it if you're looking to grow your business! "

January 29, 2025

5.0

Awesome. Great team to onboard with and open office hours to answer questions between scheduled meetings with a dedicated specialist. There are so many great educational help articles and videos to learn the platform.

Pros

Robust features, a lot of integrations (some are even free with using Hostfully, like Turno, so I'm already saving on my monthly costs since enrolling), and customizable detailed owners reports that can automatically generate. Hostfully takes user feedback seriously and makes updates for a better experience when possible. There have been a few new features already since I started using the platform 6 months ago.

Cons

Cancelling or altering scheduled messages: I currently can't use the Hostfully phone app inbox to alter a scheduled message. It's inconvenient to sign onto the browser on my phone, find the tabs to navigate, then cancel a scheduled message. After cancelling, I then go to messages inbox to select the template and manually send it. The only option to send a template via the inbox is immediately. I can't alter a scheduled message to edit the time it sends or content, like the Airbnb platform scheduled messages (sometimes the templates end up being not applicable to that stay, so I miss being able to easily change a check out time or code without cancelling the whole message first). Since Hostfully is good about updating the platform, I could see them fixing this in the future!

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Hostfully

The value, integrations, free integrations, and reports

Review Source

RM

Raquel M.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "A Solid Tool for Property Managers with a Few Wish List Items"

April 21, 2025

4.0

Despite those limitations, I still think Hostfully is a great platform and an incredibly useful asset for vacation rental management. Looking forward to seeing how it continues to evolve!

Pros

Hostfully has been a fantastic platform overall, and it’s definitely helped me streamline my operations and save a ton of time. I’ve been able to conduct a lot of business through it, and the core features work really well. It’s a strong, reliable tool for property management.

Cons

There are a few features I’d love to see added or improved: the ability to add extra emails to a guest group, organize message templates by the order they go out and by property, and collect payment upfront when adding additional items to a booking. These enhancements would make a big difference for my workflow.

Review Source

AS

Alexa S.  
Operations Manager  
Real Estate  
Used the software for: Less than 6 months

### "Practical & User-Friendly"

May 22, 2025

4.0

Overall, my experience with Hostfully has been positive. The support team has been always responsive and helpful.

Pros

The platform is user-friendly and intuitive. Great customer service with people who also speaks Spanish.

Cons

The initial setup can be a bit overwhelming. I found myself needing to read through multiple guides and documentation to fully understand how to configure everything.

Alternatives considered

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Hostfully

The follow-up and customer service after my initial contact with Hostfully were outstanding, responsive, supportive, and genuinely helpful. Beyond that, the platform struck a great balance between functionality, pricing, and user experience, making it a smart choice for managing my short-term rentals efficiently.

Switched from

[Hotel Link](https://www.capterra.com/p/128749/Hotel-Link-Solutions/)

Hostfully offers more standout features.

Review Source

JR

Jason R.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Continues to get better"

January 20, 2025

5.0

Great customer service and constant communication and advice.

Pros

It has so many integrations and they continue to add more and more.

Cons

The set up, but that is going to be difficult on any platform.

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)

Reason for choosing Hostfully

It seemed like it had more tools and support than the others.

Review Source

KH

Kaitlyn H.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Review of Hostfully"

October 13, 2024

5.0

I did enjoy it for the time I used it, especially for the price, it was hard to beat!

Pros

Hostfully is great to manage leads for short term rental tenants and management short term stays - it can coordinate with many other platforms and integrations and is very versatile.

Cons

It does not work very well for mid-term rentals - it was very complicated to use and caused quite a few problems.

Switched from

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

Pricing was better, I thought it would offer a more promising product than Hostaway but it did not

Review Source

DM

David M.  
President  
Hospitality  
Used the software for: 2+ years

### "Hostfully Property Management Review"

August 19, 2024

5.0

Great customer support and product integrations

Pros

Since starting our company as an onsite provider servicing vacation rentals Hostfully has played a huge part in our success. The product support and integrations with industry staples has made the managing of a larger portfolio possible. The ability to use only the parts of the software that we needed with the option to grow and add on seamlessly has made our business thrive without adding specialized employees. This feature alone has allowed us to survive as grew.

Cons

Haven"t had a bad experience as of yet however would like to see better pricing for combining services

Review Source

JA

John A.  
Head Bus Dev  
Hospitality  
Used the software for: 1-2 years

### "Warm & friendly customer experience"

August 21, 2024

5.0

A very warm & friendly customer service experience navigating through challenges.

Pros

I found the customer service delivery experience to be very unique, professional and very efficient.

Cons

The fact that due to time/location differences its not over the phone.

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostfully

Best fit for my needs at the time and it offered the best potential

Switched from

[Tokeet](https://www.capterra.com/p/155340/Tokeet/)

I wasn't happy with the quality of service i was getting.

Review Source

DD

Deborah D.  
Founder  
Design  
Used the software for: Less than 6 months

### "Great team support"

August 29, 2024

4.0

So far so good. I think I was hoping I would have more bookings than I have but we're 3 months in, so hope it improves.

Pros

The integration of the calendar with other platforms. The training, onboarding and customer support are fabulous. I love \[sensitive content hidden\]. They have been really patient and helpful in getting my three properties set up right.

Cons

Setting up the data security features. It was not intuitive and I had to hire a web developer to direct the url property and white label the site. It would also have been nice to have more branding/white label options with the templates and triggers. It's difficult to change the look and feel of those.

Review Source

LJ

Lewis J.  
Duty Manager  
Education Management  
Used the software for: I used a free trial

### "Really positive demo experience "

December 9, 2024

3.0

Good, i was offered a free demo and found the platform useful

Pros

It is very easy to navigate, i used the website and you know exactly where to go

Cons

honestly, there was not that much to dislike, i really had a positive experience

Review Source

MT

Maria T.  
owner  
Hospitality  
Used the software for: 2+ years

### "Good Property software"

July 12, 2024

5.0

i like it! i have been about 4 years using the service

Pros

Very useful tool specially customer communication

Cons

Calendar is not versatile, the only reservations that can be moved from property from property are the ones made by BRVO

Review Source

PB

Paige B.  
Business Administration Support  
Education Management  
Used the software for: Less than 6 months

### "If you have a rental property, you need this service"

September 4, 2024

5.0

It has been a good experience and I will continue to use this service, however, I have put in to speak with someone from customer support to see if there is a way to amend the bookings.

Pros

Ease of set up, How simple it is to manage and see bookings and keep tabs on the property remotely

Cons

The cost to set up and there not being an option to amend bookings without cancelling completely.

Review Source

SA

Sam A.  
Manager  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Satisfied with the employees like Tracy"

October 19, 2024

5.0

Tracy with customer support is an asset to the organization. Enjoyed her experience and skill with the platform.

Pros

The easy in connection to my website. Also, the wigits to schedule bookings are make easy to copy and paste.

Cons

Have to have all items completed before you go live.

Review Source

JB

John B.  
Concierge  
Hospitality  
Used the software for: 6-12 months

### "Hostfully is a Fair PMS "

May 28, 2024

4.0

Hostfully has been a simple and easy platform to use. I would recommend it because of its ease of use. Time for training on this product was less than a week which was great.

Pros

It is very easy and simple to use, not overall complicated. It has been the bes

Cons

The link between the channel manager not always the best which can complicate things. This was only one hiccup but everything else went well

Review Source

Response from Hostfully

July 10, 2024

Hello John, Thank you for your review! We're glad to hear that you find Hostfully easy and simple to use, and that it has been beneficial for your needs. We appreciate your feedback regarding the link between the channel manager and understand how this can complicate things. We're continually working on improving our platform to address such issues. Thank you for recommending Hostfully and highlighting the quick training time. If you encounter any more issues, please feel free to reach out to our support team at support@hostfully.com. Your input helps us improve our services.

Rick A.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Review Hostfully "

May 16, 2024

5.0

Good. I enjoy working with my success cash.

Pros

Customer support/technical assistance speed of replies.

Cons

On-boarding length of time. Took too long/too many meetings.

Reason for choosing Hostfully

Referral from associate. Google reviews and social media.

Review Source

Response from Hostfully

July 10, 2024

Hello Rick, Thank you for your review! We're glad to hear that you appreciate the speed of our customer support and technical assistance replies. We apologize for the lengthy onboarding process and the number of meetings required. Your feedback is valuable, and we'll work on streamlining this process. We're pleased to know that you enjoy working with your success coach and that referrals, Google reviews, and social media influenced your decision to choose Hostfully. Thank you for sharing your experience!

JA

John A.  
Concierge  
Hospitality  
Used the software for: 6-12 months

### "Passable PMS System"

May 17, 2024

3.0

Fairly easy to use and understand. Compared to other PMS systems Hostfully needs more functionalities.

Pros

The calendar view is great but definitely can still improve. When we compare it to other PMS systems. Functions like split bookings will be useful

Cons

Channel Manager and Hostfully sometimes didn't sync which led to overbookings. When this occurs a tedious manual search is then required to fix the issue.

Alternatives considered

[Semper](https://www.capterra.com/p/164816/Hospitality-Software/)[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/)

Reason for choosing Hostfully

The ease of use and having a PMS system that was transparent for the clients was key

Review Source

Response from Hostfully

July 10, 2024

Hello John, Thank you for your detailed feedback! We're glad to hear that you find the calendar view useful and appreciate the ease of use and transparency of our PMS system. We understand the importance of features like split bookings and are continuously working on improvements. We apologize for any issues you've experienced with syncing between the Channel Manager and Hostfully, leading to overbookings. Your feedback is valuable, and we're committed to enhancing our functionalities to better serve your needs. If you encounter any further issues, please reach out to our support team at support@hostfully.com. Thank you for choosing Hostfully and sharing your experience.

EM

Eva M.  
Owner CEO  
Hospitality  
Used the software for: 1-2 years

### "It’s a good system"

May 9, 2024

3.0

3 star out of 5. Good customer service but need someone to pick up the phone to get stuff done right away if needed

Pros

I liked that you help me to onboard and team is very friendly

Cons

App is horrible. Needs improvement. The price seems to be very high right now. It is not good that I can’t call \[sensitive content hidden\] when I need him. I can just schedule a meeting and as I am solo and do it all sometimes u can’t get to the c comp to do the appointment. I need to be able to call someone. This is very difficult for me. Thinking of doing a change

Reason for choosing Hostfully

I got sold by the customer service of your management team

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

The reason they didn’t have phone support and they’d chat response was slow

Review Source

Response from Hostfully

July 10, 2024

Hello Eva, Thank you for your candid feedback. We're glad to hear that you appreciated the onboarding process and found our team friendly. We apologize for the difficulties you've encountered with the app and the high price. We understand the importance of having immediate phone support, especially when managing tasks solo. Your feedback is valuable, and we will consider it as we strive to improve our services. If you need assistance, please reach out to support@hostfully.com. Thank you for choosing Hostfully and sharing your experience. We hope to address your concerns and continue to support your property management needs.

TC

Tod C.  
Proprietor  
Hospitality  
Used the software for: 2+ years

### "Hostfully for the WIN!"

May 18, 2024

5.0

Hostfully PMS is a really great system for a small or medium sized, vacation rental property manager. We own our properties and the system really helps lead to a better quality of life in my everyday resort existence.

Pros

I've been a loyal user for 5+ years now and Hostfully revolutionized my small (but mighty) vacation rental business.

Cons

Like all new systems, there was a learning curve to get my head around.

Review Source

Response from Hostfully

July 10, 2024

Hello Tod, Thank you for your fantastic review! We're thrilled to hear that Hostfully has revolutionized your vacation rental business over the past 5+ years. We appreciate your loyalty and are glad the system has contributed to a better quality of life in your resort management. We understand that there was a learning curve initially, but it's great to know that Hostfully PMS is a valuable tool for your small yet mighty business. Thank you for choosing Hostfully and sharing your positive experience!

DC

Doug C.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Hostfully is getting better"

April 26, 2024

4.0

Pros

Channel management and communications integration across all channels.

Cons

Some of the cumbersome channel integrations and updates are not clearly communicated specifically when Hometogo went away!

Alternatives considered

[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)

Reason for choosing Hostfully

Interface seemed more clear and overall marketing material made me interested. YouTube reviewers had positive remarks and seem to fit my needs.

Review Source

Response from Hostfully

July 10, 2024

Hello Doug, Thank you for your review! We're glad to hear that you appreciate our channel management and communications integration across all channels. We acknowledge your feedback about the cumbersome channel integrations and the need for clearer communication, especially regarding changes like Hometogo. We'll work on improving this aspect. Thank you for choosing Hostfully based on our interface, marketing material, and positive YouTube reviews. Your feedback is valuable as we continue to enhance our platform to better fit your needs.

CO

Cristina O.  
manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "PESIMA PLATAFORMA Y SERVICIO "

May 29, 2024

1.0

Pros

NADA

Cons

TODAS, pesimo servicio al cliente. soluciones nulas a los problemas con la plataforma

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

Reason for choosing Hostfully

" mejores productos" lo cuales termino siendo una estafa

Review Source

Response from Hostfully

July 10, 2024

Hello Cristina, Thank you for your candid feedback. We're sorry to hear about your negative experience with our platform and customer service. Your concerns are important to us, and we aim to address and resolve any issues promptly. Please reach out to our support team directly at support@hostfully.com so we can work on finding a solution to the problems you've encountered. Your input is valuable as we strive to improve our services.

TT

Taylor T.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "New User on Hostfully"

May 14, 2024

4.0

It’s okay. I switched from hospitable which is more user friendly.

Pros

I like the calendar view the most out of all

Cons

The non ability to run a report for email addresses from the pre arrival form and messaging is a bit complicated

Switched from

[Hostfully Guidebooks](https://www.capterra.com/p/223111/Hostfully-Guidebooks/)

My mentor wanted me to to help teach me

Review Source

Response from Hostfully

July 10, 2024

Hello Taylor, Thank you for your review! We're glad to hear that you like the calendar view on Hostfully. We appreciate your feedback about the difficulty in running a report for email addresses from the pre-arrival form and the complexity of messaging. We're continuously working to improve our platform and will take your comments into consideration. If you have any specific suggestions or need assistance, please reach out to our support team at support@hostfully.com. Thank you for choosing Hostfully and sharing your experience.

JB

Jennifer B.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Feedback of system"

May 9, 2024

4.0

Pros

It is much easier to run from a mobile device than the previous

Cons

Creating the templates and triggers. Also navigating the integration

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Customer service was horrible. They did not follow through with items they were improving on

Review Source

Response from Hostfully

July 10, 2024

Hello Jennifer, Thank you for your feedback! We're pleased to hear that you find Hostfully easier to run from a mobile device compared to your previous system. We appreciate your comments on creating templates, triggers, and navigating integrations, and we will work on making these processes smoother. We understand how important reliable customer service is and are glad you found a better experience with us compared to your previous platform. Thank you for choosing Hostfully and sharing your experience!

HM

Holbrook M.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Hostfully Fully Fills my Property Management Needs"

May 14, 2024

5.0

Pros

The integrations, the messaging, the integrations, the customer service.

Cons

At the beginning, creating a duplicate email caused problems for me.

Review Source

Response from Hostfully

July 10, 2024

Hello Holbrook, Thank you for your review! We're delighted to hear that Hostfully fully fills your property management needs, especially with the integrations, messaging, and customer service. We appreciate your feedback regarding the issues with creating duplicate emails at the beginning. If you have any further suggestions or need assistance, please reach out to our support team at support@hostfully.com. Thank you for choosing Hostfully and sharing your experience!

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