# Page 2 | Hostfully Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Hostfully the right Vacation Rental solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187827/Property-Management-Platform/reviews --- Hostfully 4.2 (235) [View alternatives](https://www.capterra.com/p/187827/Property-Management-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Hostfully ## Showing most helpful reviews Showing 26-50 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TH Tony H. Owner Hospitality Used the software for: 2+ years ### "Game Changer" October 19, 2025 5.0 Hostfully allows us to manage our bookings in the office, at home or whilst running around the resort. 10/10🎉🙏. Pros We have been using Hostfully for 5 years now and love how it keeps improving. Their integrations and channel management are excellent and easy to configure. Tech support is fantastic. We have approximately 30 properties and our team all have the mobile app, making responses to guests easy and efficient even when running around on the resort. Cons There is nothing that I do not like about Hostfully. Not once have we considered changing our Protery Management Software. Review Source Response from Hostfully October 24, 2025 Thank you, Tony, for this incredible review and for being part of the Hostfully family for over five years. We're so glad to hear that our platform continues to evolve in ways that support your business and team, especially with tools like mobile access, channel management, and integrations that keep everything running smoothly across your 30 properties. It's also wonderful to know our tech support team has been a reliable resource along the way. We’re honored to be your property management solution of choice and look forward to continuing to support your success. - The Hostfully Team EL Eric L. President Hospitality Used the software for: 2+ years ### "PMS review" October 9, 2025 5.0 I am pleased with the value received for the features offered. Hostfully is always innovating it seems, so it is nice to get new features. Pros I love Hostfully's support and knowledge hub for learning the systems. The chat bot to quickly navigate the Help center is useful as well. Cons The UIX for messaging and inbox could be better, but it is sufficient. At times, messages load slow at times. Review Source Response from Hostfully October 24, 2025 Thank you, Eric, for taking the time to share your experience. We're glad to hear that Hostfully’s support team, Knowledge Hub, and chatbot tools have been helpful in navigating the system and delivering value. Your feedback on the messaging and inbox experience is appreciated, and we’re always working on enhancements. Insights like yours help guide our improvements. It's great to know that our pace of innovation is making a difference for your business, and we're grateful to support you on this journey. - The Hostfully Team RM Raquel M. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "A Solid Tool for Property Managers with a Few Wish List Items" April 21, 2025 4.0 Despite those limitations, I still think Hostfully is a great platform and an incredibly useful asset for vacation rental management. Looking forward to seeing how it continues to evolve! Pros Hostfully has been a fantastic platform overall, and it’s definitely helped me streamline my operations and save a ton of time. I’ve been able to conduct a lot of business through it, and the core features work really well. It’s a strong, reliable tool for property management. Cons There are a few features I’d love to see added or improved: the ability to add extra emails to a guest group, organize message templates by the order they go out and by property, and collect payment upfront when adding additional items to a booking. These enhancements would make a big difference for my workflow. Review Source Response from Hostfully May 6, 2026 Thank you, Raquel, for the thoughtful and balanced review. We’re so glad to hear that Hostfully has helped streamline your operations and become a reliable part of your vacation rental business. Your feedback on guest group emails, message template organization, and upfront payment collection is incredibly valuable, and suggestions like these help guide the future improvements we make to the platform. We truly appreciate your support and are excited to continue evolving alongside property managers like you. The Hostfully Team RO Rodrigo O. Owner Hospitality Used the software for: 6-12 months ### "Excellent platform to increase your revenue and simplify management" October 19, 2025 5.0 This is a great platform to centralize the management of all your listings across different channels and increase your revenue. Pros Customer support is excellent. They quickly answer related to how to use the platform. You can schedule meetings for support. Cons Their reports need to be expanded to deal with multi-unit properties. Some features could be buggy, but they usually fix them. Review Source Response from Hostfully October 24, 2025 Thank you, Rodrigo, for such a thoughtful and detailed review. We're thrilled to know that Hostfully is helping you simplify property management and increase revenue across your listings. It's great to hear our customer support team has been responsive and that features like meeting scheduling have added value. We also truly appreciate your constructive feedback on reporting for multi-unit properties, and we're always working to refine the platform to better serve professional managers like you. - The Hostfully Team AS Alexa S. Operations Manager Real Estate Used the software for: Less than 6 months ### "Practical & User-Friendly" May 22, 2025 4.0 Overall, my experience with Hostfully has been positive. The support team has been always responsive and helpful. Pros The platform is user-friendly and intuitive. Great customer service with people who also speaks Spanish. Cons The initial setup can be a bit overwhelming. I found myself needing to read through multiple guides and documentation to fully understand how to configure everything. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully The follow-up and customer service after my initial contact with Hostfully were outstanding, responsive, supportive, and genuinely helpful. Beyond that, the platform struck a great balance between functionality, pricing, and user experience, making it a smart choice for managing my short-term rentals efficiently. Switched from [Hotel Link](https://www.capterra.com/p/128749/Hotel-Link-Solutions/) Hostfully offers more standout features. Review Source Response from Hostfully May 6, 2026 Thank you, Alexa, for the thoughtful review. We’re so glad to hear that you’ve found the platform intuitive and user-friendly, and that our responsive support team, including our Spanish-speaking team members, has helped make your experience a positive one. We understand that the initial setup can feel overwhelming at times, especially when configuring everything for the first time, and we’re continually working to make onboarding and documentation even clearer and easier to navigate. We truly appreciate your trust in Hostfully and are excited to support your continued growth. The Hostfully Team KJ Kelsey J. Property Manager Real Estate Used the software for: 6-12 months ### "Get it if you're looking to grow your business! " January 29, 2025 5.0 Awesome. Great team to onboard with and open office hours to answer questions between scheduled meetings with a dedicated specialist. There are so many great educational help articles and videos to learn the platform. Pros Robust features, a lot of integrations (some are even free with using Hostfully, like Turno, so I'm already saving on my monthly costs since enrolling), and customizable detailed owners reports that can automatically generate. Hostfully takes user feedback seriously and makes updates for a better experience when possible. There have been a few new features already since I started using the platform 6 months ago. Cons Cancelling or altering scheduled messages: I currently can't use the Hostfully phone app inbox to alter a scheduled message. It's inconvenient to sign onto the browser on my phone, find the tabs to navigate, then cancel a scheduled message. After cancelling, I then go to messages inbox to select the template and manually send it. The only option to send a template via the inbox is immediately. I can't alter a scheduled message to edit the time it sends or content, like the Airbnb platform scheduled messages (sometimes the templates end up being not applicable to that stay, so I miss being able to easily change a check out time or code without cancelling the whole message first). Since Hostfully is good about updating the platform, I could see them fixing this in the future! Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully The value, integrations, free integrations, and reports Review Source Response from Hostfully May 6, 2026 Thank you, Kelsey, for the amazing review and recommendation. We’re thrilled to hear that Hostfully’s integrations, automation tools, and customizable owner reports are helping support your growth while also saving you time and money. It’s especially rewarding to know that our onboarding team, office hours, and educational resources have made your experience a positive one. We also appreciate your thoughtful feedback around scheduled messaging in the mobile app, insights like yours play a big role in helping us continue improving the platform. The Hostfully Team JR Jason R. Owner Real Estate Used the software for: 1-2 years ### "Continues to get better" January 20, 2025 5.0 Great customer service and constant communication and advice. Pros It has so many integrations and they continue to add more and more. Cons The set up, but that is going to be difficult on any platform. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hostfully It seemed like it had more tools and support than the others. Review Source Response from Hostfully May 6, 2026 Thank you, Jason, for the great feedback. We’re glad to hear that the growing number of integrations and continued platform improvements are making a positive impact for your business. We also appreciate your understanding when it comes to setup, and we’re happy to know that our customer service, communication, and support have helped make the experience a strong one overall. The Hostfully Team KH Kaitlyn H. Owner Hospitality Used the software for: 6-12 months ### "Review of Hostfully" October 13, 2024 5.0 I did enjoy it for the time I used it, especially for the price, it was hard to beat! Pros Hostfully is great to manage leads for short term rental tenants and management short term stays - it can coordinate with many other platforms and integrations and is very versatile. Cons It does not work very well for mid-term rentals - it was very complicated to use and caused quite a few problems. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Pricing was better, I thought it would offer a more promising product than Hostaway but it did not Review Source Response from Hostfully May 6, 2026 Thank you, Kaitlyn, for sharing your honest feedback and experience with Hostfully. We’re glad to hear that the platform’s versatility, integrations, and pricing brought value to your short term rental operations. We also appreciate your candid comments regarding mid-term rental workflows, and we understand how important it is for the platform to support different rental models smoothly and reliably. Feedback like yours helps us continue improving and evolving the experience for all property managers. The Hostfully Team DM David M. President Hospitality Used the software for: 2+ years ### "Hostfully Property Management Review" August 19, 2024 5.0 Great customer support and product integrations Pros Since starting our company as an onsite provider servicing vacation rentals Hostfully has played a huge part in our success. The product support and integrations with industry staples has made the managing of a larger portfolio possible. The ability to use only the parts of the software that we needed with the option to grow and add on seamlessly has made our business thrive without adding specialized employees. This feature alone has allowed us to survive as grew. Cons Haven"t had a bad experience as of yet however would like to see better pricing for combining services Review Source Response from Hostfully May 6, 2026 Thank you, David, for the incredible feedback and for trusting Hostfully as part of your company’s growth journey. It’s truly rewarding to hear that our integrations, flexibility, and scalable tools have helped support your expanding portfolio without the need to add specialized staff along the way. We’re especially glad that the ability to grow into additional features at your own pace has made a meaningful difference for your business. We also appreciate your feedback on bundled pricing options and will continue looking for ways to deliver even more value to our customers. The Hostfully Team JA John A. Head Bus Dev Hospitality Used the software for: 1-2 years ### "Warm & friendly customer experience" August 21, 2024 5.0 A very warm & friendly customer service experience navigating through challenges. Pros I found the customer service delivery experience to be very unique, professional and very efficient. Cons The fact that due to time/location differences its not over the phone. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully Best fit for my needs at the time and it offered the best potential Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) I wasn't happy with the quality of service i was getting. Review Source Response from Hostfully May 6, 2026 Thank you, John, for the thoughtful review. We’re so glad to hear that our customer service experience stood out as professional, efficient, and welcoming while helping you navigate challenges along the way. We also appreciate your feedback regarding time zone and phone support limitations, and we understand how important real time communication can be. It means a lot that Hostfully has been a strong fit for your needs, and we’re grateful for your trust. The Hostfully Team LJ Lewis J. Duty Manager Education Management Used the software for: I used a free trial ### "Really positive demo experience " December 9, 2024 3.0 Good, i was offered a free demo and found the platform useful Pros It is very easy to navigate, i used the website and you know exactly where to go Cons honestly, there was not that much to dislike, i really had a positive experience Review Source Response from Hostfully May 6, 2026 Thank you, Lewis, for taking the time to share your experience. We’re glad to hear that you found the platform easy to navigate and that the demo experience was a positive one overall. It’s great to know the interface felt intuitive and useful during your trial, and we appreciate you giving Hostfully a look. The Hostfully Team DD Deborah D. Founder Design Used the software for: Less than 6 months ### "Great team support" August 29, 2024 4.0 So far so good. I think I was hoping I would have more bookings than I have but we're 3 months in, so hope it improves. Pros The integration of the calendar with other platforms. The training, onboarding and customer support are fabulous. I love \[sensitive content hidden\]. They have been really patient and helpful in getting my three properties set up right. Cons Setting up the data security features. It was not intuitive and I had to hire a web developer to direct the url property and white label the site. It would also have been nice to have more branding/white label options with the templates and triggers. It's difficult to change the look and feel of those. Review Source Response from Hostfully May 6, 2026 Thank you, Deborah, for the thoughtful feedback. We’re so glad to hear that the calendar integrations, onboarding, training, and customer support have helped make your experience a positive one, especially while setting up your three properties. We also appreciate your honest input around data security setup and white label customization, and we understand how important flexibility and branding are for growing businesses. Your feedback helps us continue improving the platform, and we’re excited to support you as your bookings continue to grow. The Hostfully Team PB Paige B. Business Administration Support Education Management Used the software for: Less than 6 months ### "If you have a rental property, you need this service" September 4, 2024 5.0 It has been a good experience and I will continue to use this service, however, I have put in to speak with someone from customer support to see if there is a way to amend the bookings. Pros Ease of set up, How simple it is to manage and see bookings and keep tabs on the property remotely Cons The cost to set up and there not being an option to amend bookings without cancelling completely. Review Source Response from Hostfully May 6, 2026 Thank you, Paige, for sharing your experience. We’re glad to hear that Hostfully has made it easier to manage your property remotely and keep track of bookings with confidence. We also appreciate your feedback around booking amendments and setup costs, and we understand how important flexibility is when managing reservations. It’s great to know you’ve had a positive experience overall, and our support team will be happy to help explore the best options available for your workflow. The Hostfully Team MT Maria T. owner Hospitality Used the software for: 2+ years ### "Good Property software" July 12, 2024 5.0 i like it! i have been about 4 years using the service Pros Very useful tool specially customer communication Cons Calendar is not versatile, the only reservations that can be moved from property from property are the ones made by BRVO Review Source Response from Hostfully May 6, 2026 Thank you, Maria, for your continued trust and support over the past four years. We’re glad to hear that Hostfully has been a useful tool for your business, especially when it comes to guest communication. We also appreciate your feedback regarding calendar flexibility and reservation transfers, and we understand how important those workflows are for efficient property management. Your input helps us continue improving the platform for long term users like you. The Hostfully Team HL Huyen L. Manager/host Real Estate Used the software for: 1-2 years ### "Free at last" August 24, 2023 5.0 I would recommend Hostfully for anyone who is looking for long term goals to build brand awareness, be more engaged with how to get recognized and of course helping your company look more personal to guests rather than just an operated system. Pros Well, I appreciate most from Hostfully is there everything is personally customized by me. Of course it took a year to understand how to work the system and how I could make changes, but it was surely rewarding to understand how to arrange things without contacting support Cons I think I am not a fan of the phone app however as long as I use the desktop version on my phone, things are dandy Reason for choosing Hostfully YouTubing and Kara, my personal assistant Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) More properties, automation, customizable, many channel and hosting options with easy functional reports Review Source Response from Hostfully November 14, 2023 Thanks for your thoughtful review, Huyen ! We're thrilled to hear that you appreciate the personal customization in Hostfully. It's fantastic that you took the time to understand the system, and we're glad it has been rewarding for you. Your feedback on the phone app is noted, and we'll continue to enhance the mobile experience. We appreciate your trust in Hostfully and are here to support your property management journey. Thanks for choosing us! KF Keith F. CEO Real Estate Used the software for: 2+ years ### "Hostfully makes it easy to operate our short-term rental activity" January 31, 2024 5.0 We have great response from support on the occasions we need to reach out to them, but they also have great and detailed online documentation which makes it easy to implement. the system has a lot of bells and whistles and there are lots of "nooks and crannies" but it's easy to get things done and is very customizable and configurable. Pros Hostfully takes a lot of work and worry out of managing our listings and guest experience. Cons The user interface is undergoing much needed improvements. Hopefully they'll be done soon, but it does well as it is, we're excited to see the improvements bear fruit. Reason for choosing Hostfully Hostfully had features we needed and we were happy to pay for them. Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) needed better channel management.. liked the guidebook integration Review Source CM Claudia M. Rentals department Real Estate Used the software for: Less than 6 months ### "Generally satisfied " August 29, 2023 3.0 Pros \- I find extremely easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels. I have a good overview of ALL the fields and I can bulk edit certain infos. I have to say that this ability has greatly improved the quality of our listing and that is the most important. - I am generally happy with the enhanced reporting tool, although it needs some improvement.- I really appreciate the support team! Available at my fingertips via chat 24h/24h, they are friendly and helpful.- The pipeline allows me to check that all coming arrivals are processed (payment, contract, etc). Cons \- Slow to load, a bit time consuming to navigate through the platform.- I find the owner reports tools are not robust enough or easy to implement. I feel like there's no permanent accounting, but airy reports. - We have to delete it completely if we don't want to pay for a property that is no longer for rent (or paused), therefore losing all the booking datas – and all datas. We cannot archive it.- Some bugs with the unified inbox tool- Not so easy to edit our customers list Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Hostify](https://www.capterra.com/p/183332/Hostify/)[Avantio](https://www.capterra.com/p/134278/Avantio/)[GuestWisely](https://www.capterra.com/p/117297/365villas/) Reason for choosing Hostfully The number of channels and the price/quality ratio. Review Source Response from Hostfully November 8, 2023 Thanks for sharing your comprehensive review, Claudia! It's great to hear that you find ease in managing property details across channels and value the support team. We are delighted to know that you find easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels, and to know that the Bulk edit has greatly improved the quality of our listing. Also we appreciate you enjoy our enhanced reporting tool, although it needs some improvement. We're actively working on improving platform speed and addressing the reported issues. Your insights on owner reports, data deletion, and customer list editing are noted, and we're continuously striving to enhance these aspects. Your feedback is instrumental in our ongoing efforts to provide a better experience. Thanks for choosing Hostfully! CF Carly F. Vacation Leasing Consultant Real Estate Used the software for: 6-12 months ### "Vacation Rental Management Ease!" February 6, 2024 4.0 Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look forward to working with them for many years and hope to see their platform become even more sync'd with vrbo and airbnb to make the process of management run more smoothly. Pros I love being able to manage over 100 vacation rentals through one website. Being able to make new listings in one website and have it then created on two others is incredibly helpful. Basically, I love being able to do everything ONE time! Cons There are still several tweaks that need to be made to make hostfully run more smoothly. There are several things that I still need to go into airbnb and do myself as well as the fact that vrbo does not sync as smoothly as it should (which may be more of a vrbo issue). Overall, Hostfully seems to be a new company and still are working to make things more efficient on their end. Review Source EM Eva M. Owner CEO Hospitality Used the software for: 1-2 years ### "It’s a good system" May 9, 2024 3.0 3 star out of 5. Good customer service but need someone to pick up the phone to get stuff done right away if needed Pros I liked that you help me to onboard and team is very friendly Cons App is horrible. Needs improvement. The price seems to be very high right now. It is not good that I can’t call \[sensitive content hidden\] when I need him. I can just schedule a meeting and as I am solo and do it all sometimes u can’t get to the c comp to do the appointment. I need to be able to call someone. This is very difficult for me. Thinking of doing a change Reason for choosing Hostfully I got sold by the customer service of your management team Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) The reason they didn’t have phone support and they’d chat response was slow Review Source Response from Hostfully July 10, 2024 Hello Eva, Thank you for your candid feedback. We're glad to hear that you appreciated the onboarding process and found our team friendly. We apologize for the difficulties you've encountered with the app and the high price. We understand the importance of having immediate phone support, especially when managing tasks solo. Your feedback is valuable, and we will consider it as we strive to improve our services. If you need assistance, please reach out to support@hostfully.com. Thank you for choosing Hostfully and sharing your experience. We hope to address your concerns and continue to support your property management needs. BC Brian C. Owner Hospitality Used the software for: 1-2 years ### "Treehouse Rental using Hostfully Platform" April 26, 2023 4.0 The overall experience has been good. Hostfully offers what I feel is a comprehensive platform for what our business requires. The customer service team has been fantastic. The integrations are really helpful, notably the short term rental insurance and remote lock options. Super helpful! Pros The integration capability and the Guidebooks. The Hostfully platform is comprehensive and offers everything we need to run our rental business. We have not used the channel manager for airbnb and others yet, but that will be a key driver for growth. Cons The new calendar experience and job creation. Like seeing the big picture for reservations, and a linear calendar does not allow that. The job creation software only allows a few jobs to be created at a time.Lastly, adding new features and the voting system is less than ideal. Reason for choosing Hostfully Seemed to be the most comprehensive, but especially liked the Guidebooks, that was the difference maker and integrated the Market and ability to sell extra items in the checkout and within guidebook link. Review Source Response from Hostfully May 1, 2023 Hi Brian, Thank you for taking the time to leave such an amazing review and sharing your positive experience with our platform integration capabilities and Guidebooks. We truly appreciate your feedback regarding the calendar experience, job creation software, and voting system, and we will keep them in mind as we continue to improve our platform. We are glad to hear that you find our customer service team fantastic, and that you consider that our platform offers everything you need to run your rental business! Thank you for choosing Hostfully JJ Joseph J. Owner/CEO Hospitality Used the software for: 6-12 months ### "Hostfully PMS, I'd recommend it" October 31, 2023 4.0 Pros The customer service is good. They respond relatively quickly and typically solve the issues. The integrations are good. However, we've recently had issues with the Lynx integration so it seems like there's been some negative changes. Cons The app is painfully simple. Also, we cannot edit existing templates, simply delete them. Also, there are some bugs that have been an issue since day 1 - such as jobs being assigned to someone, even though we don't have that selected as an option and never have. Also, we don't get the notification bubble on our iPhone if we've received a notification on Hostfully (our settings are updated to receive these). Overall, there are bugs, but the app is easy enough to use so we will keep using Hostfully in the meantime. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Hostfully Primarily price. But we also heard that it was easy to use. Also, customer service and getting questions solved quickly is SUPER important to us. The awards Hostfully won was also a factor. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) I had too many units to continue with them. Guesty for Pros was WAY too expensive Review Source Response from Hostfully November 3, 2023 Thank you for sharing your feedback and experiences with Hostfully, Joseph. We greatly value your insights. We're pleased to hear that you appreciate our customer service and integrations. Regarding the cons you mentioned, we understand your concerns about the simplicity of the app, the inability to edit system templates, please note you always have the option to create custom templates that you can edit! Your decision to choose Hostfully based on price, ease of use, and our customer service is truly appreciated. We're honored to have received your consideration among other platforms. Thank you for being a valued client, and please know that your feedback helps us in our continuous efforts to enhance your experience with Hostfully. AV Andrew V. CEO Hospitality Used the software for: 6-12 months ### "Good Vacation rental software. Slow functionality. " August 31, 2023 4.0 I like Hostfully. It is a good PMS system, which works generally well for our niche business. There are a number of bugs and system update requests which I wish were much better. Most notably, I would like for ACH/E-Check to be implemented with VRP (who does already support that payment option). I would also like for it to be easier to manage/download an "order" for a reservation instead of having to monkey with some weird custom print settings just to get the order to fit properly on a page (or take an awkward zoomed-out screen shot). In general, it manages our channel bookings, fees, and the online booking process works pretty well. Pros Hostfully is fairly intuitive, and we use it to manage all of our reservations, track payments, and do some guest communications. Triggers work well, and the guest booking experience is easy. Cons This software is slow. The Pipeline takes 5-10 second to load every time you go to it. We are experiencing slow (10+ second) load times on each "reservation" which is very annoying. Support from the Hostfully team is very slow, and management for "high level" issues is virtually non-existent. Inbox is similarly slow/buggy and only properly "loads" after a page refresh. While all of these issues have work-arounds, they seem to be rooted in slow system performance on the Hostfully side which has been consistent since we implemented the software 8 months ago. While I have submitted a number of support tickets, no progress has been made, and we just deal with the sluggishness as a team. One last issue (which is more just an annoyance) is that when checking out/completing an online reservation in Chrome, the auto-populate fills in the email address in the last name field. 9 out of 10 guests do not notice/fix this, and the reservations CONSISTENTLY come in with Bob bob@bob.com for the first/last name. This requires us to manually update in Hostfully later, and additionally all of the trigger emails that generate when the bookings come in have no/wrong last name due to the error. Reason for choosing Hostfully It seemed to have a user-friendly experience and was considerably less expensive than some of the other options. Switched from [Lodgix](https://www.capterra.com/p/114032/Lodgix-com/) looking for better User interface and more functionality. Review Source Response from Hostfully November 8, 2023 Thank you for your detailed feedback, Andrew. We appreciate your positive remarks on Hostfully's functionality and user-friendly experience. We apologize for the performance issues you've encountered, and we're actively working on improving system speed and addressing the concerns you've raised. Your insights are invaluable as we strive to enhance the overall experience. Thanks for your patience and continued support! KB Kevin B. Vp Business Development Hospitality Used the software for: 6-12 months ### "The Time I Tried To Contact Support" May 11, 2023 3.0 While Hostfully promotes a 24/7 support channel, unfortunately, the people who answer the support chat take a significant amount of time to reply, and it generally happens in the middle of the night if you live in North America. While support says they'll reply in minutes, it turns into 9 hours; then, when they reply a second time asking for a few minutes, it's another 6 hours. There is no phone support available, and one time it took several messages to the Sales line until someone finally answered through support. Pros The layout and appearance of the software are good, and the GUI is easy to navigate. There are a number of features available on the platform. However, they don't always work. Cons While looking nice, the GUI has significant lag times, which cause delays with screen loading times. As well, the message inbox has, at times, been completely inaccessible, loading to a blank screen. While a number of features are in place, simple things like adding a link to a message template required editing the raw HTML code to get messages to display properly. As well, while there is an app, it's nearly useless with long lag times and constant spinning circles with no ability to update. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully It appeared it was the most feature-rich option of the group. Unfortunately, I found out after making the switch that the features they list don't work. Review Source LW Lenise W. Property Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "New property manager" October 27, 2023 4.0 Initially it was superb with \[sensitive content hidden\] , after that we’ve lost touch with any one contact, the help button is responsive but almost never solves a problem. They’re very nice, but refer owners/managers to the platforms directly. Pros The onboarding specialist \[sensitive content hidden\] , after \[sensitive content hidden\] unexpected departure from Hostfully, we never connected with anyone else. She was a huge asset and we are so sorry she’s gone! Cons Not easy to get answers about platform issues that arise. I thought Hostfully would have had their own customer service connections through the platforms to help maneuver issues/problems resolve issues that occurred with property managers specifically! Virtually impossible to communicate with the platforms about management issues. Reason for choosing Hostfully My nephew has an 8 room boutique hotel in town and uses your platform. Switched from [Booking Automation](https://www.capterra.com/p/171972/Booking-Automation/) We took over the management of our property after firing our property manager (who was sterling from us!) Review Source Response from Hostfully November 6, 2023 Thank you for sharing your experience with us, Lenise. We greatly appreciate your feedback, and we're sorry to hear about the challenges you've faced. We understand the importance of strong communication and support, and we're actively working to improve our customer service and platform assistance. Your input helps us make necessary improvements. Thank you for choosing Hostfully! WT Will T. Operations Manager Hospitality Used the software for: 2+ years ### "Our business runs on Hostfully" September 7, 2022 5.0 We have collaborated closely with Hostfully on projects big and small. Their team is helpful, knowledgeable, and friendly. We would recommend them to anyone who needs a top-tier property management software. Pros Hostfully’s suite of features and integrations make our business possible, and sets us apart from local competitors. Hostfully is critical to the success of our enterprise. Cons In some ways, Hostfully may try to do \*too\* much. The attempt to implement a CRM feature set feels clunky — I’d recommend focusing on the stronger elements of their business as this is not it. Review Source Response from Hostfully September 18, 2022 Thank you so much for the awesome review, Will! We're thrilled to know Hostfully is a key player in the success of your business! We value your feedback and are honored for our partnership. We look forward to growing with you! 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