# Page 3 | Hostfully Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Hostfully the right Vacation Rental solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187827/Property-Management-Platform/reviews --- Hostfully 4.2 (235) [View alternatives](https://www.capterra.com/p/187827/Property-Management-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Hostfully ## Showing most helpful reviews Showing 51-75 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SN Sarah N. Founder President, Director of Operations & Guest Experiences Hospitality Used the software for: 1-2 years ### "Top Rated for many reasons. Great company culture and leadership" March 27, 2023 5.0 Not only, Game-changing for operations and increased revenue , but also peace of mind knowing team members have better access to operationsto help make them successful in their various support roles. Pros customer service and help articles. triggers and templates with sms featurecleaning jobs, owner blocks Cons increasing costssome integrated tools do not provide the same level of customer support that hostfully does. Owner blocks could be included in repots along with "costs" in spreadsheet, Owner block trigger a cleaning job Alternatives considered [LMPM v4](https://www.capterra.com/p/245584/LMPM-v4/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)[Kigo](https://www.capterra.com/p/274975/Kigo/) Reason for choosing Hostfully Keystone Award \[sensitive content hidden\] white paper and assessment for my needs. Review Source Response from Hostfully March 28, 2023 Thank you so much for taking the time to write such a positive review, Sarah. We're thrilled to hear that you appreciate our company culture, leadership, customer service, and help articles. We're also glad to hear that you find our triggers and templates with SMS feature useful, and that they have been game-changing for your operations and increased your revenue. We're constantly striving to improve our service, so we appreciate your feedback on the owner blocks and integrated tools. We'll take your comments into consideration as we continue to develop and enhance our platform. Thank you for choosing Hostfully! :) NV Nancy V. Short Term Rental Property Manager Real Estate Used the software for: Less than 6 months ### "Love hate relationship" September 14, 2022 4.0 The biggest help has been having the cleaners being notified each time a booking occurs. It has been a lengthy process to convert to Hostfully. Onboarding was not as good as I had hoped. I still don't know how to use much of the website. Your chat support is excellent. I am very disappointed that I have more work to do with VRBO because we use Hostfully. I have thought of discontinuing because it has made it so much more difficult. I haven't because I like Pricelabs being able to change my pricing daily. I had hoped using a channel manager would make my work easier and simpler. That has not been the case. Pros I can see all the bookings on one calendar. They send messages to my cleaners as soon as a booking is made. One change that goes to all platforms. I can plug in Pricelabs to change my pricing. Support is great. Quick chat responses, answers my questions and solves the problems. Cons No app is a real problem. Please get it running soon. Hard to read pages of website, the muted grey and other muted colors are hard to read. Type font is way too small to read on a phone. Calendar can be confusing. Hard to add jobs, everything is too small and sensitive, so I end up on the wrong date, etc. Seem to have to go to different locations on website to get something done. There should be an automatic assignment, when it is just me handling everything. Sometimes I need to do something but can't, then I remember I have to assign it to me before I can manage the thing I need. Since having a channel manager it is a lot more work for me, because VRBO will not collect funds nor report and pay occupancy tax. Inquiries cannot be handled through Hostfully, only bookings. Onboarding was lengthy, difficult, incomplete, poor scheduling and cancellations. We have had some glitches where it wasn't sending out the information correctly. I still need more explanations of all the bells and whistles, but onboarding is over, so is my training. Review Source Response from Hostfully March 17, 2023 Thank you for taking the time to provide your feedback, Nancy. We're glad to hear that you appreciate our features, such as the ability to see all bookings on one calendar, send messages to cleaners, and change pricing with Pricing processors. We're also happy to hear that our support team has been responsive and helpful and we appreciate your feedback on the website's readability. Please note we already release our Mobile App! We'll continue to work on improving our platform to better meet your needs. Once again, we appreciate your feedback and thank you for choosing Hostfully :) DS David S. President & CEO Hospitality Used the software for: 6-12 months ### "Hostfully is fantastic for the money! Not perfect but they are working towards that!" May 12, 2023 4.0 I am able to effectively run the bulk of what I do with Short Term Rentals using Hostfully. I am able to automate so many things and it is amazing. I do this while paying way less than a major competitor of theirs charges. Pros Very easy to use for most things. Features are organized and uncomplicated. The pipeline and it's organization is so easy to use and gather pertinent information about a reservation fast! Spending time setting everything up was challenging but so worth it! No nonsense. Cons Communications and the integration with some OTAs could be drastically improved. Transferring bookings with VRBO was a nightmare. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Customer service and price. Complicated features and bizarre accounting. Review Source Response from Hostfully July 17, 2023 Thank you for taking the time to share your feedback on our product, David. We appreciate your kind words and are glad to hear that Hostfully has been a valuable tool for managing your Short Term Rentals. We're also pleased to know that our customer service and pricing were factors that led you to switch to Hostfully. Our goal is to offer a user-friendly experience at an affordable price, and we're glad it resonates with you. Thank you for choosing us! RS Rob S. Managing Member Real Estate Used the software for: 6-12 months ### "Hostfully is the software that brings everything together!" February 21, 2023 5.0 My experience with Hostfully has been great! It takes some time to get to know the ins and outs of what it can do. But once you learn it, there is no reason to look elsewhere! Pros Hostfully is a robust vacation rental management platform that offers a range of features and tools to make managing vacation rentals easy and efficient. Hostfully's integration with popular listing platforms like Airbnb and HomeAway makes it easy to manage all of your rental properties in one place. At the same time, its reporting and analytics tools provide insights into occupancy rates, revenue, and other key performance metrics.I genuinely appreciate the platform's user-friendly interface and responsive customer support, as well as the platform's ability to automate many of the tedious tasks associated with vacation rental management. Their chat function has live people on the other end, and the response time is usually minutes (not hours or days)!Overall, if you're a vacation rental owner or property manager looking for an all-in-one solution to streamline your operations and improve the guest experience, Hostfully is definitely worth considering. Cons I waited too long to implement a channel manager. I had 12-15 properties at the time. The more properties you have, the longer the implementation takes. For anyone planning to manage more than five units, do yourself a favor and take the plunge early. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully Hostfully was the perfect blend or usability, affordability, and functionality. With Hostfully, I know I can scale my business to 100+ units without the need for additional software. Review Source Response from Hostfully February 22, 2023 Thank you for taking the time to share your positive experience with Hostfully, Rob. We are thrilled to hear that our platform has made managing your vacation rentals easy and efficient, and that you appreciate our user-friendly interface and responsive customer support. We're glad that our automation and reporting tools have been helpful in streamlining your operations, and we look forward to continuing to provide you with a great experience. Thank you for choosing Hostfully! ZS Zach S. Marketing Director Hospitality Used the software for: 1-2 years ### "Ever improving software solution backed by a great customer service team" May 15, 2023 4.0 On the whole, our experience with Hostfully has been net positive. While there is definitely some room for improvement, you can tell that their team cares about what they are doing and are actively working on the platform. Without Hostfully I don't know if we would have been able to grow and create many of the efficiencies that we have as a business over the past year. Pros Once we got over the hurdles of integration, Hostfully works seamlessly 99% of the time. Automated messaging and direct integration with our pricing, housekeeping, and smart home solutions has taken a huge strain off of our guest services team, and freed them up to provide actual service to our guests. Brise and the other Hostfully customer service reps have provided amazing, personalized service to our team, and always go above and beyond to help us solve for any issues we encounter. Cons Integration was an arduous process, but with the number of properties we have, I don't think that could have been avoided. The major hurdle we've encountered with Hostfully is the lack of a change log/reservation history. 99% of the time, this isn't an issue, but when there is an issue, we have to reach out to the customer service team and trigger a full scale investigation any time there is an issue with a reservation, to try and track where the error occurred. The reservation notes feature that are just simple editable text boxes, which means that important information can be easily deleted or over written, and no record of when and edit was made or who made it is recorded, which can present issues when you a have a staff of 15+ individuals all logged into the software. Luckily Hostfully's team is very responsive \], and open to feedback, and we're hopeful some of these features will be added in the near future. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Ultimately, Hostfully was the right balance of functionality and cost. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) We simply had outgrown the platform, managing multiple properties in multiple regions was just about impossible in Cloudbeds, and the lack of automated features like messaging and integrations with OTAs, smarthome services, and dynamic pricing systems necessitated a change. Review Source Response from Hostfully August 9, 2023 Thank you for your thoughtful review of Hostfully, Zach! We're delighted to hear that our software solution, coupled with our dedicated customer service team, has been instrumental in streamlining your operations and enhancing guest services. We understand that the integration process had its challenges, but we're committed to continuously improving. Your feedback regarding the change log and reservation history is valuable, and we're actively considering enhancements in this area. We appreciate your trust in us and look forward to further supporting your business's growth. Thanks you for choosing Hostfully! EM Emma M. Founder Hospitality Used the software for: Less than 6 months ### "This software has completely revolutionised my vacation rental business!" September 10, 2021 5.0 From the first sales call to the daily use of the platform my experience with Hostfully has been nothing but positive. These guys are awesome! Pros With very little time to spend getting familiar with the software and setting up all my properties, I loved how user friendly the Hostfully platform is. The UI was intuitive and totally logical to the needs of a short term rental owner with 20+ properties. The set up time was minimal compared with other products I'd used and the customer service & training were amazing. Their live chat help line is truly best in market. Anything Ive ever needed help with has been resolved within the hour with sensible, easy to follow instructions, charm and humour - you can really tell these guys are also short term rental hosts. Cons The accounting & bookkeeping side of the platform needs some improvement. All the info is there but pushing out reports at the end of the month requires too much manual reconfiguration. I dont use accounting software because my business isnt large enough to warrant the cost and I think the Hostfully platform could easily export the data I need in an easy to use format. Id rather a one stop platform than 5 different software programs integrating with each other - too many work arounds and too much opportunity for there to be a breakdown in the chain of info. Alternatives considered [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/)[Zeevou](https://www.capterra.com/p/202366/Zeevou/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Hostfully The user friendly interface and integrations suited my business and my personal style more so than other platforms. The customer service and warm friendly approach of everyone Ive interacted with at Hostfully ultimately won me over - we are in the people business and people really matter! Switched from [Zeevou](https://www.capterra.com/p/202366/Zeevou/) I found the Zeevou platform UX incredibly frustrating, time consuming and difficult to use. Review Source VR Verified Reviewer Real Estate Investor Real Estate Used the software for: Less than 6 months ### "Critical Feature Missing" December 12, 2021 3.0 Pros Hostfully does have some good features.. Cons Hostfully is missing a KEY FEATURE that is pivotal to operating a short-term rental business in an efficient manner! The missing feature is their integration with VRBO. While Hostfully allows you to set up "automated messages" to guests who book through Airbnb, they lack the integration to do the same on VRBO. This is something that they won't tell you during the training sessions, so please take this as your warning!! After I signed up for Hostfully, I learned about this lack of integration and immediately canceled and am now using Guesty which not only has integration to message your guests automatically from their platform, but they also have many many more features as well! If you're serious about growing your short-term rental business, I highly recommend using software that can support you (not Hostfully)! Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully I chose Hostfully because I thought they had almost identical features to Guestsy, but at a lower price. I was wrong. Hostfully is missing key features and integrations, like not being able to send automated messages to VRBO guests through Hostfully. Review Source Response from Hostfully December 21, 2021 Hi Bailey, Thank you for trying Hostfully. First, I want to apologize for the miscommunication on how our automated messaging works since it works for all channels including Vrbo. I believe the limitation you are referring to is the lack of a Vrbo messaging API. This prevents you from receiving messages in Hostfully sent from the Vrbo guest portal. You can still automate emails to your Vrbo guests and when they respond, correspond with them via email directly from the Hostfully inbox. The lack of a Vrbo messaging API comes from Vrbo themselves. We are patiently waiting for Vrbo to add this to their official API. We are proud to have reached the exclusive "Preferred Partner" status for Vrbo, and because of that, we only integrate through their official API. We do not scrape data/emails in an unofficial way, where a simple change in HTML code could break the "integration". In the meantime, the workflow mentioned above works well for our customers. Ryan G. Real Estate Broker Real Estate Used the software for: 6-12 months ### "Tried the rest...this is the best! Look no further" July 10, 2019 5.0 Everything about Hostfully shows a pattern of superior thought and workmanship. The Hostfully team members I have come in contact with have all showed me a unique desire to deliver a robust solution to the day to day struggles I deal with as a property manager. I have used 3 other "top rated" alternative property management solutions and they all fall flat and short. When I say I recommend "them"...Hostfully...I say that because you are not just getting software...you are getting a team dedicated to making their customers user experience a successful one! They understand their clients success (us) means their success. I am happily staying with this company because nobody else has come close to solving my challenges as they are currently doing. Pros Simple setup...really nice GUI...easy to navigate...no unnecessary clicks and extremely intuitive. The calendar is fabulous...you know where your bookings are coming from...it's easy to make contact with guests (due to the new inbox feature)...easy to make direct bookings...take payments...make changes...issue refunds...schedule housekeeping...I mean the team at Hostfully has thought of virtually everything to make your life easier. Not to mention distribution, channel management...all this is supposed to be cumbersome...not so anymore. My revenues have increased immensely not just as a direct result of better channel integration but for the simple fact that I have so much more free time! Free time equals more marketing, etc. The productivity that this software achieves must be worth checking out. Oh...and the support! ...due to the thoughtful design of the platform I find myself figuring things out on my own....however when you are in a bind...it seems the support is always there. Hostfully's support apparatus is easily twice as fast as the other platforms I have used. It's not even close frankly. In fact, I left another platform because of this very support problem that Hostfully has solved. Lastly, let's not forget value...the price. I think their pricing plans are competitive and more than reasonable when you think about how many problems they have solved. Cons While it's not a deal breaker...an app would be nice. Using alternative property management solutions, they all had "apps". But what's the point of an app whey they are broken, clunky and lacking in every way imaginable? That describes the "competitors" mobile offerings. Believe me I tried them...for years...each! Hostfully does not have an app...but their site is completely "mobile friendly". Initially I was concerned but it turns out I couldn't have been more wrong. I would rather have a mobile friendly site that achieves ALL than an app that claims to have all, most...or some...yet has nothing of real value. Hostfully's site is SUPER EASY on your mobile device. Don't worry about it! I'm extremely mobile and if it was a pain...I would have moved on by now...and I'm not...no way. Review Source CC Celia C. Owner Real Estate Used the software for: 6-12 months ### "Outstanding Customer Service" September 9, 2022 4.0 Good integration, simple overview, outstanding customer service. Costly in time and investment if you only have four properties, likely a better investment for those managing more than four properties. Pros The customer service and support is first rate. Great attitude from everyone. Cons Too a lot of time to get set up initially. I only have four properties so that was a significant amount of time for the return. VRBO is one of my main platforms and it integrates but since integration we get far less bookings from VRBO. Continue to have a payment issue as a lot of US and non European payment cards don't meet new European improvements in card security, so annoying we can't always get payments and have time consuming operation to track this and get money from people. There are work around but it limits the use of Hostfully. No mobile app version. Reason for choosing Hostfully n/a Review Source Response from Hostfully February 22, 2023 Thank you for sharing your feedback on your experience with Hostfully, Celia. We're glad to hear that you fin our customer service outstanding and our system simple overview and we apologize for any issues you've had with set up and payment processing. We do believe that Hostfully can still provide value even for those with fewer properties. Regarding the payment issue, we're We would also love to communicate that we already have our mobile app lunched! Thank you for choosing Hostfully :) CD Chelsea D. Owner Hospitality Used the software for: 6-12 months ### "Great product overall, definitely needs work, but great integrations" September 1, 2022 4.0 I still believe in this product despite some of our biggest frustrations. Personal communication or the ability to have an assigned account manager would be HUGE. Pros We love the integrations! Most are seamless. The calendar view is good and most of the Company level settings are nice to have. Chat customer service is great for smaller, less important issues. Templates and triggers are nice and it's always great that we can provide feedback. Cons When really big, impactful problems arise, there is NO ONE to speak with. Sometimes it's much easier to pick up the phone. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully Overall integration compatibility, user experience, customer support Review Source Response from Hostfully March 17, 2023 Thank you for your review and feedback on our product, Chelsea. We're glad to hear that you appreciate the integrations and find the calendar view and templates useful. We understand your frustration with the lack of personal communication and assigned account managers for bigger issues, and we're actively working on improving our customer support. Please continue to provide feedback as it helps us to improve the product and provide a better experience for our users. Thank you for choosing Hostfully! :) Sandeep S. CEO Hospitality Used the software for: 1-2 years ### "Not what it used to be" February 20, 2023 2.0 We have been using Hostfully for a over a year. Overnight they changed the calender view and now it is very difficult to navigate and see dates. If you have more than 25 properties then you will definitely be lost, the mobile browser does not even load more than 25 properties. Have raised this issue and talked to management on a video call and they accepted the problems and said they will do something about it, now they just ignore all emails.Don't take the annual plan, there are too many issues and nobody there to listen, and if you ask for your money back you will only get silence. Here are some more issues:- Direct booking confirmation number are very long over 20 characters which makes no sense.- Booking.com API is outdated, new amenities on extranet will not be sycned. Have complained about this but nothing being done.- App is very limited - Customer support says 24/7, but they can take upto 3 hours to reply also.- The product is getting worse and they are increasing prices.- Most of the times when you have an issue you will be given an article to solve the problem, they will not do anything for you, same with setup.- If you have an issue and the rep does not have the solution, the simple solution they have is to say that "higher tier are working on it" no matter how many times you follow up that is the response and their way out of not doing anything.- If you use VRBO then you must use USD currency for all your properties. Pros Fast to set up if you have previous experience and user friendly Cons Buggy calender, no proper reservation numbers, poor customer support Alternatives considered [Avantio](https://www.capterra.com/p/134278/Avantio/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Features and old calendar view Switched from [Aiosell](https://www.capterra.com/p/194709/Aiosell/) More rooted towards hotel rather than vacation homes. Review Source Response from Hostfully March 16, 2023 Thank you for sharing your experience with Hostfully, Sandeep. We're sorry to hear about the issues you've encountered and we appreciate your feedback as it helps us to improve our services. We apologize for any inconvenience caused and we're committed to addressing your concerns. If you have any further feedback or suggestions, please don't hesitate to reach out to us so we can assist you further. Thank you for choosing Hostfully. SD Sean D. Principal Real Estate Used the software for: 2+ years ### "needs major work" August 22, 2023 3.0 many clunky elements of the software. Frankly, I think it needs a major cosmetic overall to make it more user friendly. Pros Good software, but needs a ton of work, especially in the Trigger management as well as accounting side of the house. The software is just "clunky" and not user-friendly in many areas which is unfortunate. Cons The communication with guests and missing very obvious features, such as quick access to see who is currently being hosted and the ability to manage easily. Also there is no ability to charge a customer directly on the platform; we need to go through Stripe to do "add on" services Review Source Response from Hostfully November 14, 2023 Thank you for sharing your feedback. We appreciate your insights into areas that need improvement. We're actively working on enhancing the trigger management, accounting, and overall user-friendliness of the platform. Your comments on guest communication features and the ability to manage easily are noted, and we'll take them into consideration for future updates. We understand the importance of direct charging for add-on services, you can modify the lead and send them a payment link directly through the platform, or connect your Marketplace so guests can buy your services! Your feedback is valuable, and we're committed to making Hostfully a better experience for you. Thank you for your support. MA Mimsy A. Operations Manager Hospitality Used the software for: Less than 6 months ### "Property Management Software" May 2, 2024 4.0 We used Hostfully for less than 2 months and I think I cannot tell yet. Pros It helps us manage our listings on multiple platforms in one software. Cons Slowness response of the site when eve you change pages. Switched from [Jurny](https://www.capterra.com/p/248560/Jurny/) The owners decided to switch to Hostfully. Review Source Response from Hostfully July 10, 2024 Hello Mimsy, Thank you for your review! We're glad to hear that Hostfully helps you manage your listings on multiple platforms within one software. We appreciate your feedback regarding the slowness when changing pages and will work on improving the site's responsiveness. Thank you for choosing Hostfully, and if you have any further feedback or need assistance, please reach out to support@hostfully.com. JC Jaci C. CEO/Founder Leisure, Travel & Tourism Used the software for: 6-12 months ### "I'm obsessed!" August 25, 2021 5.0 Their customer support staff is amazing. I feel like I know them all by name! Within hours they have chatted back to me with incredible support and always answer my question or team up with the software I'm having challenges with and help me get it all sorted. Pros When I began researching PMS platforms I mainly looked at how user friendly and clean the software felt. For example, I am a MAC user...and Hostfully reminded me of using a Mac (simple)...vs another platform that reminded me of a 90's PC (complicated and dated). The hostfully platform is so simple to learn, and the layout is wonderful. Not only that- it connects to AMAZING 3rd party partners! I am able to have nightly insurance, auto lock scheduling, auto cleaning scheduling, dynamic pricing and so much more! When I hear people still use all the OTA's without a PMS...I do not know how they do it! Hostfully is my FAV! Cons The only thing is they do not have an app- so I try to keep my laptop handy for easier access! Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hostfully Yeevou WAS SUPER complicated and didn't seem to be developed well enough. OwnerRez- looked complicated and dated. A lot of people in my area use OwnerRez...and I wanted to do things differently! Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I only used the free version of IGMS for the auto message function. I never planned to use it long term. I wanted the best of the best- AKA Hostfully Review Source SH Sebastian H. owner Hospitality Used the software for: Less than 6 months ### "after three months of subscribing, still only have half a system working. no customer support to fix anything in under two weeks. " February 15, 2024 2.0 It has not been a good experience, and the things they promised might not be ready for months, and the issues I'm having probably won't be resolved for another several weeks. Pros kind, yet unhelpful staff. But besides this, their system is slow to onboard some OTA's and does NOT link for previously reserved bookings. So this is NOT a good system if you have over 20 listings since you'd need to check ALL properties daily for any changes, modifications, messages, or cancelations, on reservations made previous to the day the sync for that specific OTA takes place. Cons over worked employees have a two week response time, and it's uncertain that in those two weeks you will even have a resolved question, just an answer that you might have to wait another two weeks for a follow up. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Hostfully I chose this due to the slightly lower price, but I regret the $5 savings since half of the system does not even work right now. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I made the switch based on the potential for better reporting and software integrations which they promised me would be ready 3 months ago now. Review Source Response from Hostfully May 6, 2026 Thank you, Sebastian, for taking the time to share your experience so candidly. We’re truly sorry to hear about the delays, onboarding challenges, and support frustrations you encountered, especially while managing a large portfolio of listings. We understand how critical reliable OTA synchronization, timely responses, and smooth onboarding are for day to day operations, and we recognize the impact these issues can have on your business. While we appreciate your acknowledgment of our team’s kindness, it’s clear that we fell short in delivering the level of responsiveness and functionality you expected. Your feedback is important and will be shared internally as we continue working to improve both the platform and the customer experience. The Hostfully Team SA Sara A. Growth Chief Officer Hospitality Used the software for: Less than 6 months ### "You get what you pay for " May 12, 2023 4.0 It does what is supposed to do. is the best platform on the market? probably not. It is easy to use if you want to automate some stuff you don't want to do manually, but it has a lot of improving to do regarding options. Pros It is easy to use, if you do not have experience using a property Management platform, this could be an easy training platform, it does what is supposed to do, however, if you would like to customize things, from one channel to another or to separate functions, this is not it. Cons The time response for the customer service time is eternal. They do not reply in less than 2 hours even though is a "chat", Once you have an open ticket it may take them up to 2 weeks to respond regarding 1 issue. Reason for choosing Hostfully It was not my decision, and it was cost effective. Switched from [Channel Manager](https://www.capterra.com/p/130322/Channel-Manager/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Change of Job Review Source Response from Hostfully June 9, 2023 We appreciate your feedback on our platform, Sara. It's great to hear that our platform is user-friendly, especially for those new to property management. We understand your desire for more customization options across different channels and functions, and we'll take that into consideration as we work on improving our platform.Thank you for choosing Hostfully for its cost-effectiveness. We appreciate your valuable feedback and for choosing us! ST Shannon T. Owner/Operator Hospitality Used the software for: Less than 6 months ### "Hostfully is a breath of fresh air in the world of PMS" June 6, 2023 5.0 We are very happy and refer hostfully to others without hesitation. Pros We have loved our onboarding experience with Hostfully. The support team is wonderful. We really appreciate the response time and attention to the details. Support is always helpful and encouraging. We love the way that the platform looks. We also really appreciate the built-in booking website. Super helpful and keeps things streamlined. We also appreciate how we receive updates regarding new or improved features. Cons We know that the team is working on updating the calendar features. We would like to see more flexibility with the calendar so that we can add color-coding, and notes, etc. but otherwise we are very satisfied with the stremline processes. Reason for choosing Hostfully Ease of positive reviews, ease of use, price and support. Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Tokeet was too antiquated and we were required to do to many tasks manually. We love how automated Hostfully is! It has helped to cut our work load in half! Review Source Response from Hostfully July 17, 2023 Thank you for your wonderful review of Hostfully, Shannon. We are thrilled to be described as a breath of fresh air in the world of Property Management Systems (PMS). Your feedback means a lot to us, and we're glad that our platform has made a positive impact on your business. It's fantastic to hear that you have loved your onboarding experience with Hostfully and that our support team has been wonderful. We are delighted that you find our platform visually appealing and appreciate the convenience of the built-in booking website. We understand your desire for more flexibility with the calendar, including features like color-coding and notes. Rest assured, our team will listen to your feedback! We appreciate your trust in Hostfully and are honored to have been chosen based on positive reviews, ease of use, price, and support. We are glad to hear that our automation capabilities have helped cut your workload in half, streamlining your processes. Thank you for referring Hostfully to others without hesitation and for being such a great customer! :D AP Austin P. Owner/CoHost Hospitality Used the software for: Less than 6 months ### "Hostfully" August 30, 2022 5.0 Pros Hostfully has lots of great features at a fairly affordable price compared to other softwares. The onboarding was excellent and the customer service may be the best part about it. The enhanced reporting is what made me switch to Hostfully, it has saved me tons of time on the back end billing home owners. Cons The calendar function could be better. This is the most used piece of the software for me and I wish it more functional with changing and seeing pricing for each property. The enhanced reporting is what made me switch Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully The pricing was better for me in a seasonal market than guesty or hostaway. The customer service and onboarding seemed better at Hostfully. Hostfully being centered in the USA was a large selling factor as I knew it would make the onboarding and continued support easier. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) After they were bought out the customer service was terrible and unresponsive. Plus the reporting was unusable. Review Source Response from Hostfully September 16, 2022 We're incredibly happy you loved the onboarding as well as the customer support team. It's awesome to hear the enhanced reporting feature is a time saver for you! We are upgrading the calendar and we hope you would love it! Thank you for choosing us, Austin! kmE karleen m E. Owner/Manager Hospitality Used the software for: 2+ years ### "Me and Hostfully!" May 15, 2023 5.0 Love it! Just need a more versatile app Pros I love the ease of managing the booking and inquiries under the "pipeline". The ability to create custom content and creating a guest guide that is actually useful. I love the ability to create my shopping Marketplace for guest meals. Your customer support is the BEST! Thank you to the team for getting me through difficult spots. Cons It can be difficult to figure out things I can't resolve, but support is there to help until it's resolved. I do find the app limiting when I'm traveling. I have to call home to ask someone to use the desktop to resolve tasks. Reason for choosing Hostfully guest guides Review Source Response from Hostfully May 16, 2023 Thank you so much for your positive feedback and kind words, karleen M! We're thrilled to hear that you love the ease of managing bookings and inquiries through our pipeline, as well as the ability to create custom content and our Guidebooks. We're also glad to know that our customer support has been helpful to you during challenging situations. We understand your desire for a more versatile app, especially when you're traveling, and we appreciate your suggestion. Thank you again for your support and for being such a loyal customer! :) RT Renee T. Owner Hospitality Used the software for: 1-2 years ### "Almost perfect " October 28, 2023 4.0 Pros I like how I can organize my listings and maintain my bookings in an easy to view dashboard. Plus, I like all the channel managers and options for that. Cons The site loads very slowly, and there are a lot of glitches that need to be repaired. Plus. Customer service is slow to respond. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Review Source Response from Hostfully November 3, 2023 Thank you for sharing your feedback, Renee. We're pleased to hear that you appreciate the ease of organizing listings and managing bookings on our platform, as well as our channel management options. We understand your concerns about the site's slow loading, glitches, and the response time of our customer service. Your feedback is invaluable in helping us improve and provide a more seamless experience. Thank you for choosing Hostfully, and we look forward to making your experience even better. pH phoebe H. Owner Hospitality Used the software for: 2+ years ### "Hostfully. SO much potential. Yet so little focus on what is important to those USING it daily. " November 2, 2023 3.0 Overall amazing for the price. Loading times are the worst. And I have to clear my fucking cache every 5 minutes. Pros Its cheap and does everything other PMS things do. Cons SLOW TO LOAD. Regular roll out of features that are fucking useless. Focus on increasing the load time. Nothing else matters to be honnest. I spend 10-20 seconds waiting for every screen to load and i am on hostfully ALL DAY it is the biggest waste of money and time imaginable and slows most of us down to snail pace when using it. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Price. its cheap. The support team is great. Review Source Response from Hostfully November 8, 2023 We appreciate your honesty, Phoebe. Sorry to hear about the frustration with the load times, We're actively working on improving the speed and performance to enhance your experience. Your feedback is crucial, and we're committed to making Hostfully more efficient for you. Thanks for sticking with us and for sharing your thoughts. TN Tarek N. Manager Real Estate Used the software for: 6-12 months ### "Great Channel Manger" February 9, 2024 4.0 Pros It is easy to set up and hold it to work. It has a lot to offer, that we don't use - great costumer service Cons Errors take from time to time too long to fix it. The change from a picture is always like total new. You can't update or replace a picture Review Source Response from Hostfully July 10, 2024 Hello Tarek, Thank you for your review! We're glad to hear that you find our channel manager easy to set up and appreciate the customer service. We understand the frustration with the time it takes to fix errors and the process of updating or replacing pictures. Your feedback is valuable, and we'll work on improving these aspects. Thank you for choosing Hostfully and sharing your experience! SW Sandi W. Broker / Owner Real Estate Used the software for: 2+ years ### "Without Hostfully we could not manage our current list of vacation rentals" September 7, 2023 5.0 Customer service is excellent and seems to be a dedicated team, rather than outsourced cs. Not everything is perfect but they're constantly upgrading and strengthening their offerings. Pros We are currently managing 25 fast paced rental properties in Newport, RI where both demand and guest expectations are very high. Having everything on one screen makes all the difference for us. Before we implemented Hostfully we were logging into multiple accounts across multiple platforms and it was too easy to miss something. Cons The app doesn't allow you to make any adjustments or take notes, but it's helpful to see the calendar. Review Source Response from Hostfully November 6, 2023 Thank you for your amazing review, Sandi! We're thrilled to hear that Hostfully has made a significant difference in managing your vacation rentals in Newport, RI. Thank you for your feedback about the App's limitations, and we appreciate your understanding as we work to enhance our offerings. We are glas to hear you find our Customer service team Excellent and dedicated, they will be always here to assist you. Thank you for being such a great customer! DM Dianella M. Manager Hospitality Used the software for: 6-12 months ### "Did not meet expectations " February 15, 2024 3.0 Not worth the money for me. Will be trying a different management software in the future Pros Customer support was super helpful and always available to answer my questions Cons The app doesn’t load. Viewing the website on a phone is not ideal and takes multiple steps to access the calendar. Difficult to use the website on mobile device Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully Heard about it on bigger pockets rookie podcast Review Source Response from Hostfully May 6, 2026 Thank you, Dianella, for taking the time to share your feedback. We’re sorry to hear that the mobile experience and app performance did not meet your expectations, especially when ease of access is so important for managing properties on the go. We do appreciate your kind words about our customer support team and are glad they were able to assist you throughout your experience. Feedback like yours is valuable and helps us continue improving the platform and mobile usability moving forward. The Hostfully Team DC Doug C. Property Manager Real Estate Used the software for: 1-2 years ### "Hostfully is getting better" April 26, 2024 4.0 Pros Channel management and communications integration across all channels. Cons Some of the cumbersome channel integrations and updates are not clearly communicated specifically when Hometogo went away! Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully Interface seemed more clear and overall marketing material made me interested. YouTube reviewers had positive remarks and seem to fit my needs. Review Source Response from Hostfully July 10, 2024 Hello Doug, Thank you for your review! We're glad to hear that you appreciate our channel management and communications integration across all channels. We acknowledge your feedback about the cumbersome channel integrations and the need for clearer communication, especially regarding changes like Hometogo. We'll work on improving this aspect. Thank you for choosing Hostfully based on our interface, marketing material, and positive YouTube reviews. Your feedback is valuable as we continue to enhance our platform to better fit your needs. 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