--- title: "Page 3 | Hostfully Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Hostfully the right Vacation Rental solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/187827/Property-Management-Platform/reviews/?page=3" page_type: "reviews" language: "en" --- Hostfully 4.2 (236) [View alternatives](https://www.capterra.com/p/187827/Property-Management-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Page 3 - Reviews of Hostfully ## Showing most helpful reviews Showing 51-75 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZS Zach S. Marketing Director Hospitality Used the software for: 1-2 years ### "Ever improving software solution backed by a great customer service team" May 15, 2023 4.0 On the whole, our experience with Hostfully has been net positive. While there is definitely some room for improvement, you can tell that their team cares about what they are doing and are actively working on the platform. Without Hostfully I don't know if we would have been able to grow and create many of the efficiencies that we have as a business over the past year. Pros Once we got over the hurdles of integration, Hostfully works seamlessly 99% of the time. Automated messaging and direct integration with our pricing, housekeeping, and smart home solutions has taken a huge strain off of our guest services team, and freed them up to provide actual service to our guests. Brise and the other Hostfully customer service reps have provided amazing, personalized service to our team, and always go above and beyond to help us solve for any issues we encounter. Cons Integration was an arduous process, but with the number of properties we have, I don't think that could have been avoided. The major hurdle we've encountered with Hostfully is the lack of a change log/reservation history. 99% of the time, this isn't an issue, but when there is an issue, we have to reach out to the customer service team and trigger a full scale investigation any time there is an issue with a reservation, to try and track where the error occurred. The reservation notes feature that are just simple editable text boxes, which means that important information can be easily deleted or over written, and no record of when and edit was made or who made it is recorded, which can present issues when you a have a staff of 15+ individuals all logged into the software. Luckily Hostfully's team is very responsive \], and open to feedback, and we're hopeful some of these features will be added in the near future. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Ultimately, Hostfully was the right balance of functionality and cost. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) We simply had outgrown the platform, managing multiple properties in multiple regions was just about impossible in Cloudbeds, and the lack of automated features like messaging and integrations with OTAs, smarthome services, and dynamic pricing systems necessitated a change. Review Source Response from Hostfully August 9, 2023 Thank you for your thoughtful review of Hostfully, Zach! We're delighted to hear that our software solution, coupled with our dedicated customer service team, has been instrumental in streamlining your operations and enhancing guest services. We understand that the integration process had its challenges, but we're committed to continuously improving. Your feedback regarding the change log and reservation history is valuable, and we're actively considering enhancements in this area. We appreciate your trust in us and look forward to further supporting your business's growth. Thanks you for choosing Hostfully! EM Emma M. Founder Hospitality Used the software for: Less than 6 months ### "This software has completely revolutionised my vacation rental business!" September 10, 2021 5.0 From the first sales call to the daily use of the platform my experience with Hostfully has been nothing but positive. These guys are awesome! Pros With very little time to spend getting familiar with the software and setting up all my properties, I loved how user friendly the Hostfully platform is. The UI was intuitive and totally logical to the needs of a short term rental owner with 20+ properties. The set up time was minimal compared with other products I'd used and the customer service & training were amazing. Their live chat help line is truly best in market. Anything Ive ever needed help with has been resolved within the hour with sensible, easy to follow instructions, charm and humour - you can really tell these guys are also short term rental hosts. Cons The accounting & bookkeeping side of the platform needs some improvement. All the info is there but pushing out reports at the end of the month requires too much manual reconfiguration. I dont use accounting software because my business isnt large enough to warrant the cost and I think the Hostfully platform could easily export the data I need in an easy to use format. Id rather a one stop platform than 5 different software programs integrating with each other - too many work arounds and too much opportunity for there to be a breakdown in the chain of info. Alternatives considered [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/)[Zeevou](https://www.capterra.com/p/202366/Zeevou/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Hostfully The user friendly interface and integrations suited my business and my personal style more so than other platforms. The customer service and warm friendly approach of everyone Ive interacted with at Hostfully ultimately won me over - we are in the people business and people really matter! Switched from [Zeevou](https://www.capterra.com/p/202366/Zeevou/) I found the Zeevou platform UX incredibly frustrating, time consuming and difficult to use. Review Source VR Verified Reviewer Real Estate Investor Real Estate Used the software for: Less than 6 months ### "Critical Feature Missing" December 12, 2021 3.0 Pros Hostfully does have some good features.. Cons Hostfully is missing a KEY FEATURE that is pivotal to operating a short-term rental business in an efficient manner! The missing feature is their integration with VRBO. While Hostfully allows you to set up "automated messages" to guests who book through Airbnb, they lack the integration to do the same on VRBO. This is something that they won't tell you during the training sessions, so please take this as your warning!! After I signed up for Hostfully, I learned about this lack of integration and immediately canceled and am now using Guesty which not only has integration to message your guests automatically from their platform, but they also have many many more features as well! If you're serious about growing your short-term rental business, I highly recommend using software that can support you (not Hostfully)! Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully I chose Hostfully because I thought they had almost identical features to Guestsy, but at a lower price. I was wrong. Hostfully is missing key features and integrations, like not being able to send automated messages to VRBO guests through Hostfully. Review Source Response from Hostfully December 21, 2021 Hi Bailey, Thank you for trying Hostfully. First, I want to apologize for the miscommunication on how our automated messaging works since it works for all channels including Vrbo. I believe the limitation you are referring to is the lack of a Vrbo messaging API. This prevents you from receiving messages in Hostfully sent from the Vrbo guest portal. You can still automate emails to your Vrbo guests and when they respond, correspond with them via email directly from the Hostfully inbox. The lack of a Vrbo messaging API comes from Vrbo themselves. We are patiently waiting for Vrbo to add this to their official API. We are proud to have reached the exclusive "Preferred Partner" status for Vrbo, and because of that, we only integrate through their official API. We do not scrape data/emails in an unofficial way, where a simple change in HTML code could break the "integration". In the meantime, the workflow mentioned above works well for our customers. Ryan G. Real Estate Broker Real Estate Used the software for: 6-12 months ### "Tried the rest...this is the best! Look no further" July 10, 2019 5.0 Everything about Hostfully shows a pattern of superior thought and workmanship. The Hostfully team members I have come in contact with have all showed me a unique desire to deliver a robust solution to the day to day struggles I deal with as a property manager. I have used 3 other "top rated" alternative property management solutions and they all fall flat and short. When I say I recommend "them"...Hostfully...I say that because you are not just getting software...you are getting a team dedicated to making their customers user experience a successful one! They understand their clients success (us) means their success. I am happily staying with this company because nobody else has come close to solving my challenges as they are currently doing. Pros Simple setup...really nice GUI...easy to navigate...no unnecessary clicks and extremely intuitive. The calendar is fabulous...you know where your bookings are coming from...it's easy to make contact with guests (due to the new inbox feature)...easy to make direct bookings...take payments...make changes...issue refunds...schedule housekeeping...I mean the team at Hostfully has thought of virtually everything to make your life easier. Not to mention distribution, channel management...all this is supposed to be cumbersome...not so anymore. My revenues have increased immensely not just as a direct result of better channel integration but for the simple fact that I have so much more free time! Free time equals more marketing, etc. The productivity that this software achieves must be worth checking out. Oh...and the support! ...due to the thoughtful design of the platform I find myself figuring things out on my own....however when you are in a bind...it seems the support is always there. Hostfully's support apparatus is easily twice as fast as the other platforms I have used. It's not even close frankly. In fact, I left another platform because of this very support problem that Hostfully has solved. Lastly, let's not forget value...the price. I think their pricing plans are competitive and more than reasonable when you think about how many problems they have solved. Cons While it's not a deal breaker...an app would be nice. Using alternative property management solutions, they all had "apps". But what's the point of an app whey they are broken, clunky and lacking in every way imaginable? That describes the "competitors" mobile offerings. Believe me I tried them...for years...each! Hostfully does not have an app...but their site is completely "mobile friendly". Initially I was concerned but it turns out I couldn't have been more wrong. I would rather have a mobile friendly site that achieves ALL than an app that claims to have all, most...or some...yet has nothing of real value. Hostfully's site is SUPER EASY on your mobile device. Don't worry about it! I'm extremely mobile and if it was a pain...I would have moved on by now...and I'm not...no way. Review Source CC Celia C. Owner Real Estate Used the software for: 6-12 months ### "Outstanding Customer Service" September 9, 2022 4.0 Good integration, simple overview, outstanding customer service. Costly in time and investment if you only have four properties, likely a better investment for those managing more than four properties. Pros The customer service and support is first rate. Great attitude from everyone. Cons Too a lot of time to get set up initially. I only have four properties so that was a significant amount of time for the return. VRBO is one of my main platforms and it integrates but since integration we get far less bookings from VRBO. Continue to have a payment issue as a lot of US and non European payment cards don't meet new European improvements in card security, so annoying we can't always get payments and have time consuming operation to track this and get money from people. There are work around but it limits the use of Hostfully. No mobile app version. Reason for choosing Hostfully n/a Review Source Response from Hostfully February 22, 2023 Thank you for sharing your feedback on your experience with Hostfully, Celia. We're glad to hear that you fin our customer service outstanding and our system simple overview and we apologize for any issues you've had with set up and payment processing. We do believe that Hostfully can still provide value even for those with fewer properties. Regarding the payment issue, we're We would also love to communicate that we already have our mobile app lunched! Thank you for choosing Hostfully :) CD Chelsea D. Owner Hospitality Used the software for: 6-12 months ### "Great product overall, definitely needs work, but great integrations" September 1, 2022 4.0 I still believe in this product despite some of our biggest frustrations. Personal communication or the ability to have an assigned account manager would be HUGE. Pros We love the integrations! Most are seamless. The calendar view is good and most of the Company level settings are nice to have. Chat customer service is great for smaller, less important issues. Templates and triggers are nice and it's always great that we can provide feedback. Cons When really big, impactful problems arise, there is NO ONE to speak with. Sometimes it's much easier to pick up the phone. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully Overall integration compatibility, user experience, customer support Review Source Response from Hostfully March 17, 2023 Thank you for your review and feedback on our product, Chelsea. We're glad to hear that you appreciate the integrations and find the calendar view and templates useful. We understand your frustration with the lack of personal communication and assigned account managers for bigger issues, and we're actively working on improving our customer support. Please continue to provide feedback as it helps us to improve the product and provide a better experience for our users. Thank you for choosing Hostfully! :) Sandeep S. CEO Hospitality Used the software for: 1-2 years ### "Not what it used to be" February 20, 2023 2.0 We have been using Hostfully for a over a year. Overnight they changed the calender view and now it is very difficult to navigate and see dates. If you have more than 25 properties then you will definitely be lost, the mobile browser does not even load more than 25 properties. Have raised this issue and talked to management on a video call and they accepted the problems and said they will do something about it, now they just ignore all emails.Don't take the annual plan, there are too many issues and nobody there to listen, and if you ask for your money back you will only get silence. Here are some more issues:- Direct booking confirmation number are very long over 20 characters which makes no sense.- Booking.com API is outdated, new amenities on extranet will not be sycned. Have complained about this but nothing being done.- App is very limited - Customer support says 24/7, but they can take upto 3 hours to reply also.- The product is getting worse and they are increasing prices.- Most of the times when you have an issue you will be given an article to solve the problem, they will not do anything for you, same with setup.- If you have an issue and the rep does not have the solution, the simple solution they have is to say that "higher tier are working on it" no matter how many times you follow up that is the response and their way out of not doing anything.- If you use VRBO then you must use USD currency for all your properties. Pros Fast to set up if you have previous experience and user friendly Cons Buggy calender, no proper reservation numbers, poor customer support Alternatives considered [Avantio](https://www.capterra.com/p/134278/Avantio/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Features and old calendar view Switched from [Aiosell](https://www.capterra.com/p/194709/Aiosell/) More rooted towards hotel rather than vacation homes. Review Source Response from Hostfully March 16, 2023 Thank you for sharing your experience with Hostfully, Sandeep. We're sorry to hear about the issues you've encountered and we appreciate your feedback as it helps us to improve our services. We apologize for any inconvenience caused and we're committed to addressing your concerns. If you have any further feedback or suggestions, please don't hesitate to reach out to us so we can assist you further. Thank you for choosing Hostfully. SD Sean D. Principal Real Estate Used the software for: 2+ years ### "needs major work" August 22, 2023 3.0 many clunky elements of the software. Frankly, I think it needs a major cosmetic overall to make it more user friendly. Pros Good software, but needs a ton of work, especially in the Trigger management as well as accounting side of the house. The software is just "clunky" and not user-friendly in many areas which is unfortunate. Cons The communication with guests and missing very obvious features, such as quick access to see who is currently being hosted and the ability to manage easily. Also there is no ability to charge a customer directly on the platform; we need to go through Stripe to do "add on" services Review Source Response from Hostfully November 14, 2023 Thank you for sharing your feedback. We appreciate your insights into areas that need improvement. We're actively working on enhancing the trigger management, accounting, and overall user-friendliness of the platform. Your comments on guest communication features and the ability to manage easily are noted, and we'll take them into consideration for future updates. We understand the importance of direct charging for add-on services, you can modify the lead and send them a payment link directly through the platform, or connect your Marketplace so guests can buy your services! Your feedback is valuable, and we're committed to making Hostfully a better experience for you. Thank you for your support. JC Jaci C. CEO/Founder Leisure, Travel & Tourism Used the software for: 6-12 months ### "I'm obsessed!" August 25, 2021 5.0 Their customer support staff is amazing. I feel like I know them all by name! Within hours they have chatted back to me with incredible support and always answer my question or team up with the software I'm having challenges with and help me get it all sorted. Pros When I began researching PMS platforms I mainly looked at how user friendly and clean the software felt. For example, I am a MAC user...and Hostfully reminded me of using a Mac (simple)...vs another platform that reminded me of a 90's PC (complicated and dated). The hostfully platform is so simple to learn, and the layout is wonderful. Not only that- it connects to AMAZING 3rd party partners! I am able to have nightly insurance, auto lock scheduling, auto cleaning scheduling, dynamic pricing and so much more! When I hear people still use all the OTA's without a PMS...I do not know how they do it! Hostfully is my FAV! Cons The only thing is they do not have an app- so I try to keep my laptop handy for easier access! Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hostfully Yeevou WAS SUPER complicated and didn't seem to be developed well enough. OwnerRez- looked complicated and dated. A lot of people in my area use OwnerRez...and I wanted to do things differently! Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I only used the free version of IGMS for the auto message function. I never planned to use it long term. I wanted the best of the best- AKA Hostfully Review Source SL Sarah L. Director Hospitality Used the software for: 2+ years ### "Hostfully PMS review for medium sized business" February 8, 2024 4.0 Pros Mostly one-stop-shop platform Integrations and hoping more to come Ease of use, quick to learn & onboarding Cons Financials & statements Stakeholder reporting is clumsy More APIs with other OTAs Analytics can be hit & miss, not easy to extract/report, no filtering Integrations with other apps like calendrly, active campaign, acuity etc. Review Source Response from Hostfully July 10, 2024 Hello Sarah, Thank you for your detailed review! We're glad to hear that you find Hostfully a mostly one-stop-shop platform with ease of use, quick learning, and onboarding. We appreciate your constructive feedback on financials and statements, stakeholder reporting, the need for more APIs with other OTAs, and improvements in analytics and integrations with other apps like Calendly, Active Campaign, and Acuity. Your insights are valuable as we continue to enhance our platform. Thank you for choosing Hostfully and sharing your experience! DM David M. President Hospitality Used the software for: 2+ years ### "Hostfully Property Management Review" August 19, 2024 5.0 Great customer support and product integrations Pros Since starting our company as an onsite provider servicing vacation rentals Hostfully has played a huge part in our success. The product support and integrations with industry staples has made the managing of a larger portfolio possible. The ability to use only the parts of the software that we needed with the option to grow and add on seamlessly has made our business thrive without adding specialized employees. This feature alone has allowed us to survive as grew. Cons Haven"t had a bad experience as of yet however would like to see better pricing for combining services Review Source Response from Hostfully May 6, 2026 Thank you, David, for the incredible feedback and for trusting Hostfully as part of your company’s growth journey. It’s truly rewarding to hear that our integrations, flexibility, and scalable tools have helped support your expanding portfolio without the need to add specialized staff along the way. We’re especially glad that the ability to grow into additional features at your own pace has made a meaningful difference for your business. We also appreciate your feedback on bundled pricing options and will continue looking for ways to deliver even more value to our customers. The Hostfully Team JJ Jennifer J. Owner Manager Hospitality Used the software for: Less than 6 months ### "A must if you plan to grow!" January 30, 2024 5.0 I think Hostfully still has some kinks to work out, but I’m glad we are growing with them. I would recommend them. Pros We have been able to organize all of our properties and all of our platforms into one single hub, which has simplified our work. Cons I wish the app was better and you could do more from it and wish there was a phone # to call for help. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully They were quite a bit more affordable. The process for onboarding was simple. Review Source Response from Hostfully July 11, 2024 Hello Jennifer, Thank you for your review! We're thrilled to hear that Hostfully has helped you organize all of your properties and platforms into one hub, simplifying your work. We appreciate your feedback about the app and the desire for a phone number for support. We understand the importance of these features and are working on improvements. It's great to know that you're growing with us and would recommend Hostfully. We're committed to ironing out any kinks and continuing to enhance our platform. Thank you for choosing Hostfully for its affordability and simple onboarding process. Your feedback is invaluable as we strive to improve our services. ST Shannon T. Owner/Operator Hospitality Used the software for: Less than 6 months ### "Hostfully is a breath of fresh air in the world of PMS" June 6, 2023 5.0 We are very happy and refer hostfully to others without hesitation. Pros We have loved our onboarding experience with Hostfully. The support team is wonderful. We really appreciate the response time and attention to the details. Support is always helpful and encouraging. We love the way that the platform looks. We also really appreciate the built-in booking website. Super helpful and keeps things streamlined. We also appreciate how we receive updates regarding new or improved features. Cons We know that the team is working on updating the calendar features. We would like to see more flexibility with the calendar so that we can add color-coding, and notes, etc. but otherwise we are very satisfied with the stremline processes. Reason for choosing Hostfully Ease of positive reviews, ease of use, price and support. Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Tokeet was too antiquated and we were required to do to many tasks manually. We love how automated Hostfully is! It has helped to cut our work load in half! Review Source Response from Hostfully July 17, 2023 Thank you for your wonderful review of Hostfully, Shannon. We are thrilled to be described as a breath of fresh air in the world of Property Management Systems (PMS). Your feedback means a lot to us, and we're glad that our platform has made a positive impact on your business. It's fantastic to hear that you have loved your onboarding experience with Hostfully and that our support team has been wonderful. We are delighted that you find our platform visually appealing and appreciate the convenience of the built-in booking website. We understand your desire for more flexibility with the calendar, including features like color-coding and notes. Rest assured, our team will listen to your feedback! We appreciate your trust in Hostfully and are honored to have been chosen based on positive reviews, ease of use, price, and support. We are glad to hear that our automation capabilities have helped cut your workload in half, streamlining your processes. Thank you for referring Hostfully to others without hesitation and for being such a great customer! :D AP Austin P. Owner/CoHost Hospitality Used the software for: Less than 6 months ### "Hostfully" August 30, 2022 5.0 Pros Hostfully has lots of great features at a fairly affordable price compared to other softwares. The onboarding was excellent and the customer service may be the best part about it. The enhanced reporting is what made me switch to Hostfully, it has saved me tons of time on the back end billing home owners. Cons The calendar function could be better. This is the most used piece of the software for me and I wish it more functional with changing and seeing pricing for each property. The enhanced reporting is what made me switch Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully The pricing was better for me in a seasonal market than guesty or hostaway. The customer service and onboarding seemed better at Hostfully. Hostfully being centered in the USA was a large selling factor as I knew it would make the onboarding and continued support easier. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) After they were bought out the customer service was terrible and unresponsive. Plus the reporting was unusable. Review Source Response from Hostfully September 16, 2022 We're incredibly happy you loved the onboarding as well as the customer support team. It's awesome to hear the enhanced reporting feature is a time saver for you! We are upgrading the calendar and we hope you would love it! Thank you for choosing us, Austin! GL Garrett L. Owner/president Real Estate Used the software for: Less than 6 months ### "Hostfully Review" May 11, 2023 5.0 Overall experience has been positive. Some functions have not worked on the app but nice being able to reach out to support and getting answers quickly. Pros I don't like platforms that make you feel like you're on an island after you sign on. Hostfully provides prompt support to answer questions helping the user experience to live up to expectations. Cons If there would be a better/easier way to get setup. Too many things the new user needs to do in my opinion. Reason for choosing Hostfully Recommendation from legends x Review Source Response from Hostfully July 11, 2024 Hello Garrett, Thank you for your review! We're glad to hear that Hostfully provides prompt support and helps users feel supported rather than isolated. We understand your feedback about the setup process being challenging for new users and will work on making it more straightforward. We're pleased that your overall experience has been positive and that our support team has been responsive to your inquiries, even when some functions haven't worked as expected on the app. Thank you for choosing Hostfully based on the recommendation from Legends X, and for sharing your experience with us. Your feedback is valuable as we continue to improve our platform and services. RT Renee T. Owner Hospitality Used the software for: 1-2 years ### "Almost perfect " October 28, 2023 4.0 Pros I like how I can organize my listings and maintain my bookings in an easy to view dashboard. Plus, I like all the channel managers and options for that. Cons The site loads very slowly, and there are a lot of glitches that need to be repaired. Plus. Customer service is slow to respond. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Review Source Response from Hostfully November 3, 2023 Thank you for sharing your feedback, Renee. We're pleased to hear that you appreciate the ease of organizing listings and managing bookings on our platform, as well as our channel management options. We understand your concerns about the site's slow loading, glitches, and the response time of our customer service. Your feedback is invaluable in helping us improve and provide a more seamless experience. Thank you for choosing Hostfully, and we look forward to making your experience even better. LA LeAnne A. Co-Owner Hospitality Used the software for: 6-12 months ### "Finally settling in..." August 22, 2023 4.0 Hostfully has grown with us this first year, and we anticipate it will hold up under our growth to 30 homes next year. We are settling into how it works and learning what other integrations we need to compensate for its faults. The cost is low, so we can use other integrations to help. Pros We have adjusted to the workarounds in the system and are enjoying using the platform. I like that they consistently upgrade and develop new integrations and business relationships to help our business grow. The support team is very helpful and always quickly responds to our questions. Their support site is good - I can generally find the answers to my questions in their help materials. Cons I think the guest communication process is clunky and not aesthetically pleasing. We wish there were a better Owner Portal where we would store home details. Would love to be able to white label a nice website and not have to build a whole separate site. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully It seemed the best choice at the time. We have looked at other systems since joining Hostfully and have not found a better choice for the price. Review Source Response from Hostfully November 14, 2023 Thank you for your detailed review, LeAnne! We're thrilled to hear that you're settling in and enjoying the platform and that you find our customer service helpful and quick! Also we are delighted to hear you use our articles and support center! Your feedback on guest communication and the Owner Portal is valuable. We appreciate your positive remarks about our continuous integrations and features upgrades. We're here to support your business growth and enhance your experience with Hostfully. Thanks for choosing us! SW Sandi W. Broker / Owner Real Estate Used the software for: 2+ years ### "Without Hostfully we could not manage our current list of vacation rentals" September 7, 2023 5.0 Customer service is excellent and seems to be a dedicated team, rather than outsourced cs. Not everything is perfect but they're constantly upgrading and strengthening their offerings. Pros We are currently managing 25 fast paced rental properties in Newport, RI where both demand and guest expectations are very high. Having everything on one screen makes all the difference for us. Before we implemented Hostfully we were logging into multiple accounts across multiple platforms and it was too easy to miss something. Cons The app doesn't allow you to make any adjustments or take notes, but it's helpful to see the calendar. Review Source Response from Hostfully November 6, 2023 Thank you for your amazing review, Sandi! We're thrilled to hear that Hostfully has made a significant difference in managing your vacation rentals in Newport, RI. Thank you for your feedback about the App's limitations, and we appreciate your understanding as we work to enhance our offerings. We are glas to hear you find our Customer service team Excellent and dedicated, they will be always here to assist you. Thank you for being such a great customer! DM Dianella M. Manager Hospitality Used the software for: 6-12 months ### "Did not meet expectations " February 15, 2024 3.0 Not worth the money for me. Will be trying a different management software in the future Pros Customer support was super helpful and always available to answer my questions Cons The app doesn’t load. Viewing the website on a phone is not ideal and takes multiple steps to access the calendar. Difficult to use the website on mobile device Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully Heard about it on bigger pockets rookie podcast Review Source Response from Hostfully May 6, 2026 Thank you, Dianella, for taking the time to share your feedback. We’re sorry to hear that the mobile experience and app performance did not meet your expectations, especially when ease of access is so important for managing properties on the go. We do appreciate your kind words about our customer support team and are glad they were able to assist you throughout your experience. Feedback like yours is valuable and helps us continue improving the platform and mobile usability moving forward. The Hostfully Team jS joanne S. hospitality manager Hospitality Used the software for: 2+ years ### "Avid User" August 30, 2022 5.0 We love Hostfully. We had switched to TRACK a year ago and had an unpleasant transition and experience, and we came back to Hostfully with a lot of feelings of relief. Pros Great design and easy user interface, simple but complex at the same time. Everyone also always loves the guidebooks of course. I find the Hostfully customer support to be top notch as well. Cons There are not many qualms I have. I appreciate the photo arranging gallery has become a lot more efficient and easy to use from a recent update! Reason for choosing Hostfully Experience, the sales team is great, and ease of use. Review Source Response from Hostfully September 15, 2022 Thank you for your review, Joanne! It's great to know that you find the PMS and the Guidebook easy to use. We strive to provide superior customer service and are thrilled to hear that you love our team Thank you for believing us, we are honored you had chosen us again! CC Caterra C. Manager Real Estate Used the software for: 6-12 months ### "Hostfully to the rescue! " September 12, 2022 5.0 We still have a lot to learn but it's great so far! Pros Hostfully's responsiveness and customer service is top notch!!! It is rare that you get such excellent customer service these days. They are amazing in my book simply for their customer service. But we really appreciate the pipeline feature! It is great to be able to see where every guest is in the process of their booking/stay. That at-a-glance feature is very helpful for keeping track of everything. We also appreciate the ability to create and schedule our own template messages. Also, what is really great and invaluable is the fact that changes show up on OTA within minutes. Cons It's a little annoying to have to navigate between properties by going into the property menu dropdown each time you need to switch. It would be great if you could switch between properties a little easier (maybe have a menu of properties on the side at all times). Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Hostfully The person that contacted us to onboard was really nice. She won us over! Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lodgify was great initially, but we ran into issues with inconsistency in pricing across different OTA. Also, their customer service was not very responsive. Review Source Response from Hostfully September 18, 2022 Thank you so much for the awesome review, Caterra! We're delighted to hear Hostfully has been a life changer for you. It's great to know you love our customer service and had an amazing onboarding experience. We value your feedback and look forward to growing our partnership with you! :) DK Dhruv K. Director Real Estate Used the software for: Less than 6 months ### "Avoid at all costs ! " February 28, 2024 1.0 Terrible, I had really bad customer support who just fob you off and never answer you and just say management are looking into it. Will never get your money back so raise a chargeback with your bank before it’s too late. Pros User interface was good but the bad outweighs the good. Cons Absolutely shocking, at first they promise you the world and get you set up with an onboarding specialist which to be fair mine was very nice, however I started to notice problems after fully set up such as if a guest books more than one room this has to be manually adjusted and that in booking.com it does not show your bathroom info if you have apartments and constantly syncs out your bathroom information. There was also an issue with the reporting where data is not being pulled accurately and I was completely missold a system. After figuring out all the issues I contacted \[sensitive content hidden\] who sold me the platform who kept fobbing me off and telling me they will be resolved just not immediately and when asked for a refund over a week ago told me management were looking into it and now being completely ignored. I will now be raising a chargeback with my bank. Luckily I found a better platform and moved swiftly. Avoid at all costs. Review Source Response from Hostfully March 8, 2024 Hello, We're very sorry to hear you had such a negative experience with the platform and our support. Please know we take feedback like this very seriously and it will be looked into directly by our team. Feedback like yours helps us improve for the future to avoid issues like this in the future. If you encounter any other issues please don't hesitate to reach out to our team at support@hostfully.com or chat with us on help.hostfully.com. DF Daniella F. Director of operations Hospitality Used the software for: Less than 6 months ### "It's ok, you can tell they're working hard on improving" August 25, 2023 3.0 Pros It cover all of the necessary features that you need to manage properties Cons It takes some time to load and some features are not connected properly. The set up was a bit complex, they've team helping you and they're nice but it should be more intuitive. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully the price Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) The price Review Source Response from Hostfully November 14, 2023 Thanks for sharing your feedback, Daniella! We appreciate your acknowledgment of the necessary features in Hostfully and we are delight to hear you find our customer service helpful and nice! We're actively working on improving load times and enhancing feature connectivity. Your input on setup complexity is noted, and we're committed to making it more intuitive. We value your support and are grateful you chose Hostfully for its price and features! RC Ruth C. Chief Operations Officer Hospitality Used the software for: Less than 6 months ### "Very comprehensive and interactive Property Management Platform" May 18, 2023 4.0 Pros The ability to integrate seamlessly with the most popular booking platforms. Its bulk edit feature is a tremendous time saver. Cons I do wish that Hostfully will introduce a multi currency function for converting payments. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) Ability to connect Hostfully’s API to our chosen payment processor on our direct booking site. Review Source Response from Hostfully May 31, 2023 Thank you for your positive review, Ruth! We greatly appreciate your feedback. We understand your desire for a multi-currency function, and we are actively working on expanding our features to meet our customers' needs. Your suggestion regarding converting payments in different currencies has been duly noted, and we will consider it for future updates. We are thrilled that our platform's ability to seamlessly integrate with popular booking platforms and the time-saving bulk edit feature have been beneficial to you. Moreover, we are glad to hear that the ability to connect our API with your chosen payment processor on your direct booking site was a compelling reason for switching to Hostfully. Thank you again for your valuable input and for choosing us! DK Dan K. CEO Real Estate Used the software for: 6-12 months ### "Hostfully Review" May 24, 2023 2.0 Not very good to be honest. Never completed onboarding and I don't even use the PMS. If I could get a refund, I would. The first onboarding session was a nightmare with connection issues. Everything takes so long to action. I was previously with another PMS at a previous firm and they did all the uploading on our behalf - was not even an option with Hostfully.All my business is derived directly by me and Hostfully has only been an expense so far. Pros I liked the fact it had integrated calendars and seemed easy to use - I was wrong in my opinion. Cons The database looks really old and dated. It is slow to load and the calendars do not actually sync like they are meant to. I am having to manually sync them often Alternatives considered [Rentals United](https://www.capterra.com/p/139850/Rentals-United/)[Avantio](https://www.capterra.com/p/134278/Avantio/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully Based on price initially, but in hindsight, I selected the wrong product Review Source Response from Hostfully November 14, 2023 Thank you for sharing your experience, Dan. We're sorry to hear about the challenges you've faced with Hostfully, and we appreciate your feedback on the appearance, speed, and calendar syncing issues. We're actively working on improvements to make our system even more user-frendly. We're here to help and ensure a better experience for you. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.