# Page 3 | Hostfully Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Hostfully the right Vacation Rental solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187827/Property-Management-Platform/reviews --- Hostfully 4.2 (235) [View alternatives](https://www.capterra.com/p/187827/Property-Management-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Hostfully ## Showing most helpful reviews Showing 51-75 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HL Huyen L. Manager/host Real Estate Used the software for: 1-2 years ### "Free at last" August 24, 2023 5.0 I would recommend Hostfully for anyone who is looking for long term goals to build brand awareness, be more engaged with how to get recognized and of course helping your company look more personal to guests rather than just an operated system. Pros Well, I appreciate most from Hostfully is there everything is personally customized by me. Of course it took a year to understand how to work the system and how I could make changes, but it was surely rewarding to understand how to arrange things without contacting support Cons I think I am not a fan of the phone app however as long as I use the desktop version on my phone, things are dandy Reason for choosing Hostfully YouTubing and Kara, my personal assistant Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) More properties, automation, customizable, many channel and hosting options with easy functional reports Review Source Response from Hostfully November 14, 2023 Thanks for your thoughtful review, Huyen ! We're thrilled to hear that you appreciate the personal customization in Hostfully. It's fantastic that you took the time to understand the system, and we're glad it has been rewarding for you. Your feedback on the phone app is noted, and we'll continue to enhance the mobile experience. We appreciate your trust in Hostfully and are here to support your property management journey. Thanks for choosing us! CM Claudia M. Rentals department Real Estate Used the software for: Less than 6 months ### "Generally satisfied " August 29, 2023 3.0 Pros \- I find extremely easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels. I have a good overview of ALL the fields and I can bulk edit certain infos. I have to say that this ability has greatly improved the quality of our listing and that is the most important. - I am generally happy with the enhanced reporting tool, although it needs some improvement.- I really appreciate the support team! Available at my fingertips via chat 24h/24h, they are friendly and helpful.- The pipeline allows me to check that all coming arrivals are processed (payment, contract, etc). Cons \- Slow to load, a bit time consuming to navigate through the platform.- I find the owner reports tools are not robust enough or easy to implement. I feel like there's no permanent accounting, but airy reports. - We have to delete it completely if we don't want to pay for a property that is no longer for rent (or paused), therefore losing all the booking datas – and all datas. We cannot archive it.- Some bugs with the unified inbox tool- Not so easy to edit our customers list Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Hostify](https://www.capterra.com/p/183332/Hostify/)[Avantio](https://www.capterra.com/p/134278/Avantio/)[GuestWisely](https://www.capterra.com/p/117297/365villas/) Reason for choosing Hostfully The number of channels and the price/quality ratio. Review Source Response from Hostfully November 8, 2023 Thanks for sharing your comprehensive review, Claudia! It's great to hear that you find ease in managing property details across channels and value the support team. We are delighted to know that you find easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels, and to know that the Bulk edit has greatly improved the quality of our listing. Also we appreciate you enjoy our enhanced reporting tool, although it needs some improvement. We're actively working on improving platform speed and addressing the reported issues. Your insights on owner reports, data deletion, and customer list editing are noted, and we're continuously striving to enhance these aspects. Your feedback is instrumental in our ongoing efforts to provide a better experience. Thanks for choosing Hostfully! CF Carly F. Vacation Leasing Consultant Real Estate Used the software for: 6-12 months ### "Vacation Rental Management Ease!" February 6, 2024 4.0 Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look forward to working with them for many years and hope to see their platform become even more sync'd with vrbo and airbnb to make the process of management run more smoothly. Pros I love being able to manage over 100 vacation rentals through one website. Being able to make new listings in one website and have it then created on two others is incredibly helpful. Basically, I love being able to do everything ONE time! Cons There are still several tweaks that need to be made to make hostfully run more smoothly. There are several things that I still need to go into airbnb and do myself as well as the fact that vrbo does not sync as smoothly as it should (which may be more of a vrbo issue). Overall, Hostfully seems to be a new company and still are working to make things more efficient on their end. Review Source BC Brian C. Owner Hospitality Used the software for: 1-2 years ### "Treehouse Rental using Hostfully Platform" April 26, 2023 4.0 The overall experience has been good. Hostfully offers what I feel is a comprehensive platform for what our business requires. The customer service team has been fantastic. The integrations are really helpful, notably the short term rental insurance and remote lock options. Super helpful! Pros The integration capability and the Guidebooks. The Hostfully platform is comprehensive and offers everything we need to run our rental business. We have not used the channel manager for airbnb and others yet, but that will be a key driver for growth. Cons The new calendar experience and job creation. Like seeing the big picture for reservations, and a linear calendar does not allow that. The job creation software only allows a few jobs to be created at a time.Lastly, adding new features and the voting system is less than ideal. Reason for choosing Hostfully Seemed to be the most comprehensive, but especially liked the Guidebooks, that was the difference maker and integrated the Market and ability to sell extra items in the checkout and within guidebook link. Review Source Response from Hostfully May 1, 2023 Hi Brian, Thank you for taking the time to leave such an amazing review and sharing your positive experience with our platform integration capabilities and Guidebooks. We truly appreciate your feedback regarding the calendar experience, job creation software, and voting system, and we will keep them in mind as we continue to improve our platform. We are glad to hear that you find our customer service team fantastic, and that you consider that our platform offers everything you need to run your rental business! Thank you for choosing Hostfully JJ Joseph J. Owner/CEO Hospitality Used the software for: 6-12 months ### "Hostfully PMS, I'd recommend it" October 31, 2023 4.0 Pros The customer service is good. They respond relatively quickly and typically solve the issues. The integrations are good. However, we've recently had issues with the Lynx integration so it seems like there's been some negative changes. Cons The app is painfully simple. Also, we cannot edit existing templates, simply delete them. Also, there are some bugs that have been an issue since day 1 - such as jobs being assigned to someone, even though we don't have that selected as an option and never have. Also, we don't get the notification bubble on our iPhone if we've received a notification on Hostfully (our settings are updated to receive these). Overall, there are bugs, but the app is easy enough to use so we will keep using Hostfully in the meantime. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Hostfully Primarily price. But we also heard that it was easy to use. Also, customer service and getting questions solved quickly is SUPER important to us. The awards Hostfully won was also a factor. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) I had too many units to continue with them. Guesty for Pros was WAY too expensive Review Source Response from Hostfully November 3, 2023 Thank you for sharing your feedback and experiences with Hostfully, Joseph. We greatly value your insights. We're pleased to hear that you appreciate our customer service and integrations. Regarding the cons you mentioned, we understand your concerns about the simplicity of the app, the inability to edit system templates, please note you always have the option to create custom templates that you can edit! Your decision to choose Hostfully based on price, ease of use, and our customer service is truly appreciated. We're honored to have received your consideration among other platforms. Thank you for being a valued client, and please know that your feedback helps us in our continuous efforts to enhance your experience with Hostfully. AV Andrew V. CEO Hospitality Used the software for: 6-12 months ### "Good Vacation rental software. Slow functionality. " August 31, 2023 4.0 I like Hostfully. It is a good PMS system, which works generally well for our niche business. There are a number of bugs and system update requests which I wish were much better. Most notably, I would like for ACH/E-Check to be implemented with VRP (who does already support that payment option). I would also like for it to be easier to manage/download an "order" for a reservation instead of having to monkey with some weird custom print settings just to get the order to fit properly on a page (or take an awkward zoomed-out screen shot). In general, it manages our channel bookings, fees, and the online booking process works pretty well. Pros Hostfully is fairly intuitive, and we use it to manage all of our reservations, track payments, and do some guest communications. Triggers work well, and the guest booking experience is easy. Cons This software is slow. The Pipeline takes 5-10 second to load every time you go to it. We are experiencing slow (10+ second) load times on each "reservation" which is very annoying. Support from the Hostfully team is very slow, and management for "high level" issues is virtually non-existent. Inbox is similarly slow/buggy and only properly "loads" after a page refresh. While all of these issues have work-arounds, they seem to be rooted in slow system performance on the Hostfully side which has been consistent since we implemented the software 8 months ago. While I have submitted a number of support tickets, no progress has been made, and we just deal with the sluggishness as a team. One last issue (which is more just an annoyance) is that when checking out/completing an online reservation in Chrome, the auto-populate fills in the email address in the last name field. 9 out of 10 guests do not notice/fix this, and the reservations CONSISTENTLY come in with Bob bob@bob.com for the first/last name. This requires us to manually update in Hostfully later, and additionally all of the trigger emails that generate when the bookings come in have no/wrong last name due to the error. Reason for choosing Hostfully It seemed to have a user-friendly experience and was considerably less expensive than some of the other options. Switched from [Lodgix](https://www.capterra.com/p/114032/Lodgix-com/) looking for better User interface and more functionality. Review Source Response from Hostfully November 8, 2023 Thank you for your detailed feedback, Andrew. We appreciate your positive remarks on Hostfully's functionality and user-friendly experience. We apologize for the performance issues you've encountered, and we're actively working on improving system speed and addressing the concerns you've raised. Your insights are invaluable as we strive to enhance the overall experience. Thanks for your patience and continued support! KB Kevin B. Vp Business Development Hospitality Used the software for: 6-12 months ### "The Time I Tried To Contact Support" May 11, 2023 3.0 While Hostfully promotes a 24/7 support channel, unfortunately, the people who answer the support chat take a significant amount of time to reply, and it generally happens in the middle of the night if you live in North America. While support says they'll reply in minutes, it turns into 9 hours; then, when they reply a second time asking for a few minutes, it's another 6 hours. There is no phone support available, and one time it took several messages to the Sales line until someone finally answered through support. Pros The layout and appearance of the software are good, and the GUI is easy to navigate. There are a number of features available on the platform. However, they don't always work. Cons While looking nice, the GUI has significant lag times, which cause delays with screen loading times. As well, the message inbox has, at times, been completely inaccessible, loading to a blank screen. While a number of features are in place, simple things like adding a link to a message template required editing the raw HTML code to get messages to display properly. As well, while there is an app, it's nearly useless with long lag times and constant spinning circles with no ability to update. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully It appeared it was the most feature-rich option of the group. Unfortunately, I found out after making the switch that the features they list don't work. Review Source LW Lenise W. Property Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "New property manager" October 27, 2023 4.0 Initially it was superb with \[sensitive content hidden\] , after that we’ve lost touch with any one contact, the help button is responsive but almost never solves a problem. They’re very nice, but refer owners/managers to the platforms directly. Pros The onboarding specialist \[sensitive content hidden\] , after \[sensitive content hidden\] unexpected departure from Hostfully, we never connected with anyone else. She was a huge asset and we are so sorry she’s gone! Cons Not easy to get answers about platform issues that arise. I thought Hostfully would have had their own customer service connections through the platforms to help maneuver issues/problems resolve issues that occurred with property managers specifically! Virtually impossible to communicate with the platforms about management issues. Reason for choosing Hostfully My nephew has an 8 room boutique hotel in town and uses your platform. Switched from [Booking Automation](https://www.capterra.com/p/171972/Booking-Automation/) We took over the management of our property after firing our property manager (who was sterling from us!) Review Source Response from Hostfully November 6, 2023 Thank you for sharing your experience with us, Lenise. We greatly appreciate your feedback, and we're sorry to hear about the challenges you've faced. We understand the importance of strong communication and support, and we're actively working to improve our customer service and platform assistance. Your input helps us make necessary improvements. Thank you for choosing Hostfully! WT Will T. Operations Manager Hospitality Used the software for: 2+ years ### "Our business runs on Hostfully" September 7, 2022 5.0 We have collaborated closely with Hostfully on projects big and small. Their team is helpful, knowledgeable, and friendly. We would recommend them to anyone who needs a top-tier property management software. Pros Hostfully’s suite of features and integrations make our business possible, and sets us apart from local competitors. Hostfully is critical to the success of our enterprise. Cons In some ways, Hostfully may try to do \*too\* much. The attempt to implement a CRM feature set feels clunky — I’d recommend focusing on the stronger elements of their business as this is not it. Review Source Response from Hostfully September 18, 2022 Thank you so much for the awesome review, Will! We're thrilled to know Hostfully is a key player in the success of your business! We value your feedback and are honored for our partnership. We look forward to growing with you! SN Sarah N. Founder President, Director of Operations & Guest Experiences Hospitality Used the software for: 1-2 years ### "Top Rated for many reasons. Great company culture and leadership" March 27, 2023 5.0 Not only, Game-changing for operations and increased revenue , but also peace of mind knowing team members have better access to operationsto help make them successful in their various support roles. Pros customer service and help articles. triggers and templates with sms featurecleaning jobs, owner blocks Cons increasing costssome integrated tools do not provide the same level of customer support that hostfully does. Owner blocks could be included in repots along with "costs" in spreadsheet, Owner block trigger a cleaning job Alternatives considered [LMPM v4](https://www.capterra.com/p/245584/LMPM-v4/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)[Kigo](https://www.capterra.com/p/274975/Kigo/) Reason for choosing Hostfully Keystone Award \[sensitive content hidden\] white paper and assessment for my needs. Review Source Response from Hostfully March 28, 2023 Thank you so much for taking the time to write such a positive review, Sarah. We're thrilled to hear that you appreciate our company culture, leadership, customer service, and help articles. We're also glad to hear that you find our triggers and templates with SMS feature useful, and that they have been game-changing for your operations and increased your revenue. We're constantly striving to improve our service, so we appreciate your feedback on the owner blocks and integrated tools. We'll take your comments into consideration as we continue to develop and enhance our platform. Thank you for choosing Hostfully! :) NV Nancy V. Short Term Rental Property Manager Real Estate Used the software for: Less than 6 months ### "Love hate relationship" September 14, 2022 4.0 The biggest help has been having the cleaners being notified each time a booking occurs. It has been a lengthy process to convert to Hostfully. Onboarding was not as good as I had hoped. I still don't know how to use much of the website. Your chat support is excellent. I am very disappointed that I have more work to do with VRBO because we use Hostfully. I have thought of discontinuing because it has made it so much more difficult. I haven't because I like Pricelabs being able to change my pricing daily. I had hoped using a channel manager would make my work easier and simpler. That has not been the case. Pros I can see all the bookings on one calendar. They send messages to my cleaners as soon as a booking is made. One change that goes to all platforms. I can plug in Pricelabs to change my pricing. Support is great. Quick chat responses, answers my questions and solves the problems. Cons No app is a real problem. Please get it running soon. Hard to read pages of website, the muted grey and other muted colors are hard to read. Type font is way too small to read on a phone. Calendar can be confusing. Hard to add jobs, everything is too small and sensitive, so I end up on the wrong date, etc. Seem to have to go to different locations on website to get something done. There should be an automatic assignment, when it is just me handling everything. Sometimes I need to do something but can't, then I remember I have to assign it to me before I can manage the thing I need. Since having a channel manager it is a lot more work for me, because VRBO will not collect funds nor report and pay occupancy tax. Inquiries cannot be handled through Hostfully, only bookings. Onboarding was lengthy, difficult, incomplete, poor scheduling and cancellations. We have had some glitches where it wasn't sending out the information correctly. I still need more explanations of all the bells and whistles, but onboarding is over, so is my training. Review Source Response from Hostfully March 17, 2023 Thank you for taking the time to provide your feedback, Nancy. We're glad to hear that you appreciate our features, such as the ability to see all bookings on one calendar, send messages to cleaners, and change pricing with Pricing processors. We're also happy to hear that our support team has been responsive and helpful and we appreciate your feedback on the website's readability. Please note we already release our Mobile App! We'll continue to work on improving our platform to better meet your needs. Once again, we appreciate your feedback and thank you for choosing Hostfully :) DS David S. President & CEO Hospitality Used the software for: 6-12 months ### "Hostfully is fantastic for the money! Not perfect but they are working towards that!" May 12, 2023 4.0 I am able to effectively run the bulk of what I do with Short Term Rentals using Hostfully. I am able to automate so many things and it is amazing. I do this while paying way less than a major competitor of theirs charges. Pros Very easy to use for most things. Features are organized and uncomplicated. The pipeline and it's organization is so easy to use and gather pertinent information about a reservation fast! Spending time setting everything up was challenging but so worth it! No nonsense. Cons Communications and the integration with some OTAs could be drastically improved. Transferring bookings with VRBO was a nightmare. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Customer service and price. Complicated features and bizarre accounting. Review Source Response from Hostfully July 17, 2023 Thank you for taking the time to share your feedback on our product, David. We appreciate your kind words and are glad to hear that Hostfully has been a valuable tool for managing your Short Term Rentals. We're also pleased to know that our customer service and pricing were factors that led you to switch to Hostfully. Our goal is to offer a user-friendly experience at an affordable price, and we're glad it resonates with you. Thank you for choosing us! RS Rob S. Managing Member Real Estate Used the software for: 6-12 months ### "Hostfully is the software that brings everything together!" February 21, 2023 5.0 My experience with Hostfully has been great! It takes some time to get to know the ins and outs of what it can do. But once you learn it, there is no reason to look elsewhere! Pros Hostfully is a robust vacation rental management platform that offers a range of features and tools to make managing vacation rentals easy and efficient. Hostfully's integration with popular listing platforms like Airbnb and HomeAway makes it easy to manage all of your rental properties in one place. At the same time, its reporting and analytics tools provide insights into occupancy rates, revenue, and other key performance metrics.I genuinely appreciate the platform's user-friendly interface and responsive customer support, as well as the platform's ability to automate many of the tedious tasks associated with vacation rental management. Their chat function has live people on the other end, and the response time is usually minutes (not hours or days)!Overall, if you're a vacation rental owner or property manager looking for an all-in-one solution to streamline your operations and improve the guest experience, Hostfully is definitely worth considering. Cons I waited too long to implement a channel manager. I had 12-15 properties at the time. The more properties you have, the longer the implementation takes. For anyone planning to manage more than five units, do yourself a favor and take the plunge early. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully Hostfully was the perfect blend or usability, affordability, and functionality. With Hostfully, I know I can scale my business to 100+ units without the need for additional software. Review Source Response from Hostfully February 22, 2023 Thank you for taking the time to share your positive experience with Hostfully, Rob. We are thrilled to hear that our platform has made managing your vacation rentals easy and efficient, and that you appreciate our user-friendly interface and responsive customer support. We're glad that our automation and reporting tools have been helpful in streamlining your operations, and we look forward to continuing to provide you with a great experience. Thank you for choosing Hostfully! ZS Zach S. Marketing Director Hospitality Used the software for: 1-2 years ### "Ever improving software solution backed by a great customer service team" May 15, 2023 4.0 On the whole, our experience with Hostfully has been net positive. While there is definitely some room for improvement, you can tell that their team cares about what they are doing and are actively working on the platform. Without Hostfully I don't know if we would have been able to grow and create many of the efficiencies that we have as a business over the past year. Pros Once we got over the hurdles of integration, Hostfully works seamlessly 99% of the time. Automated messaging and direct integration with our pricing, housekeeping, and smart home solutions has taken a huge strain off of our guest services team, and freed them up to provide actual service to our guests. Brise and the other Hostfully customer service reps have provided amazing, personalized service to our team, and always go above and beyond to help us solve for any issues we encounter. Cons Integration was an arduous process, but with the number of properties we have, I don't think that could have been avoided. The major hurdle we've encountered with Hostfully is the lack of a change log/reservation history. 99% of the time, this isn't an issue, but when there is an issue, we have to reach out to the customer service team and trigger a full scale investigation any time there is an issue with a reservation, to try and track where the error occurred. The reservation notes feature that are just simple editable text boxes, which means that important information can be easily deleted or over written, and no record of when and edit was made or who made it is recorded, which can present issues when you a have a staff of 15+ individuals all logged into the software. Luckily Hostfully's team is very responsive \], and open to feedback, and we're hopeful some of these features will be added in the near future. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Ultimately, Hostfully was the right balance of functionality and cost. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) We simply had outgrown the platform, managing multiple properties in multiple regions was just about impossible in Cloudbeds, and the lack of automated features like messaging and integrations with OTAs, smarthome services, and dynamic pricing systems necessitated a change. Review Source Response from Hostfully August 9, 2023 Thank you for your thoughtful review of Hostfully, Zach! We're delighted to hear that our software solution, coupled with our dedicated customer service team, has been instrumental in streamlining your operations and enhancing guest services. We understand that the integration process had its challenges, but we're committed to continuously improving. Your feedback regarding the change log and reservation history is valuable, and we're actively considering enhancements in this area. We appreciate your trust in us and look forward to further supporting your business's growth. Thanks you for choosing Hostfully! EM Emma M. Founder Hospitality Used the software for: Less than 6 months ### "This software has completely revolutionised my vacation rental business!" September 10, 2021 5.0 From the first sales call to the daily use of the platform my experience with Hostfully has been nothing but positive. These guys are awesome! Pros With very little time to spend getting familiar with the software and setting up all my properties, I loved how user friendly the Hostfully platform is. The UI was intuitive and totally logical to the needs of a short term rental owner with 20+ properties. The set up time was minimal compared with other products I'd used and the customer service & training were amazing. Their live chat help line is truly best in market. Anything Ive ever needed help with has been resolved within the hour with sensible, easy to follow instructions, charm and humour - you can really tell these guys are also short term rental hosts. Cons The accounting & bookkeeping side of the platform needs some improvement. All the info is there but pushing out reports at the end of the month requires too much manual reconfiguration. I dont use accounting software because my business isnt large enough to warrant the cost and I think the Hostfully platform could easily export the data I need in an easy to use format. Id rather a one stop platform than 5 different software programs integrating with each other - too many work arounds and too much opportunity for there to be a breakdown in the chain of info. Alternatives considered [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/)[Zeevou](https://www.capterra.com/p/202366/Zeevou/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Hostfully The user friendly interface and integrations suited my business and my personal style more so than other platforms. The customer service and warm friendly approach of everyone Ive interacted with at Hostfully ultimately won me over - we are in the people business and people really matter! Switched from [Zeevou](https://www.capterra.com/p/202366/Zeevou/) I found the Zeevou platform UX incredibly frustrating, time consuming and difficult to use. Review Source VR Verified Reviewer Real Estate Investor Real Estate Used the software for: Less than 6 months ### "Critical Feature Missing" December 12, 2021 3.0 Pros Hostfully does have some good features.. Cons Hostfully is missing a KEY FEATURE that is pivotal to operating a short-term rental business in an efficient manner! The missing feature is their integration with VRBO. While Hostfully allows you to set up "automated messages" to guests who book through Airbnb, they lack the integration to do the same on VRBO. This is something that they won't tell you during the training sessions, so please take this as your warning!! After I signed up for Hostfully, I learned about this lack of integration and immediately canceled and am now using Guesty which not only has integration to message your guests automatically from their platform, but they also have many many more features as well! If you're serious about growing your short-term rental business, I highly recommend using software that can support you (not Hostfully)! Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully I chose Hostfully because I thought they had almost identical features to Guestsy, but at a lower price. I was wrong. Hostfully is missing key features and integrations, like not being able to send automated messages to VRBO guests through Hostfully. Review Source Response from Hostfully December 21, 2021 Hi Bailey, Thank you for trying Hostfully. First, I want to apologize for the miscommunication on how our automated messaging works since it works for all channels including Vrbo. I believe the limitation you are referring to is the lack of a Vrbo messaging API. This prevents you from receiving messages in Hostfully sent from the Vrbo guest portal. You can still automate emails to your Vrbo guests and when they respond, correspond with them via email directly from the Hostfully inbox. The lack of a Vrbo messaging API comes from Vrbo themselves. We are patiently waiting for Vrbo to add this to their official API. We are proud to have reached the exclusive "Preferred Partner" status for Vrbo, and because of that, we only integrate through their official API. We do not scrape data/emails in an unofficial way, where a simple change in HTML code could break the "integration". In the meantime, the workflow mentioned above works well for our customers. Ryan G. Real Estate Broker Real Estate Used the software for: 6-12 months ### "Tried the rest...this is the best! Look no further" July 10, 2019 5.0 Everything about Hostfully shows a pattern of superior thought and workmanship. The Hostfully team members I have come in contact with have all showed me a unique desire to deliver a robust solution to the day to day struggles I deal with as a property manager. I have used 3 other "top rated" alternative property management solutions and they all fall flat and short. When I say I recommend "them"...Hostfully...I say that because you are not just getting software...you are getting a team dedicated to making their customers user experience a successful one! They understand their clients success (us) means their success. I am happily staying with this company because nobody else has come close to solving my challenges as they are currently doing. Pros Simple setup...really nice GUI...easy to navigate...no unnecessary clicks and extremely intuitive. The calendar is fabulous...you know where your bookings are coming from...it's easy to make contact with guests (due to the new inbox feature)...easy to make direct bookings...take payments...make changes...issue refunds...schedule housekeeping...I mean the team at Hostfully has thought of virtually everything to make your life easier. Not to mention distribution, channel management...all this is supposed to be cumbersome...not so anymore. My revenues have increased immensely not just as a direct result of better channel integration but for the simple fact that I have so much more free time! Free time equals more marketing, etc. The productivity that this software achieves must be worth checking out. Oh...and the support! ...due to the thoughtful design of the platform I find myself figuring things out on my own....however when you are in a bind...it seems the support is always there. Hostfully's support apparatus is easily twice as fast as the other platforms I have used. It's not even close frankly. In fact, I left another platform because of this very support problem that Hostfully has solved. Lastly, let's not forget value...the price. I think their pricing plans are competitive and more than reasonable when you think about how many problems they have solved. Cons While it's not a deal breaker...an app would be nice. Using alternative property management solutions, they all had "apps". But what's the point of an app whey they are broken, clunky and lacking in every way imaginable? That describes the "competitors" mobile offerings. Believe me I tried them...for years...each! Hostfully does not have an app...but their site is completely "mobile friendly". Initially I was concerned but it turns out I couldn't have been more wrong. I would rather have a mobile friendly site that achieves ALL than an app that claims to have all, most...or some...yet has nothing of real value. Hostfully's site is SUPER EASY on your mobile device. Don't worry about it! I'm extremely mobile and if it was a pain...I would have moved on by now...and I'm not...no way. Review Source CC Celia C. Owner Real Estate Used the software for: 6-12 months ### "Outstanding Customer Service" September 9, 2022 4.0 Good integration, simple overview, outstanding customer service. Costly in time and investment if you only have four properties, likely a better investment for those managing more than four properties. Pros The customer service and support is first rate. Great attitude from everyone. Cons Too a lot of time to get set up initially. I only have four properties so that was a significant amount of time for the return. VRBO is one of my main platforms and it integrates but since integration we get far less bookings from VRBO. Continue to have a payment issue as a lot of US and non European payment cards don't meet new European improvements in card security, so annoying we can't always get payments and have time consuming operation to track this and get money from people. There are work around but it limits the use of Hostfully. No mobile app version. Reason for choosing Hostfully n/a Review Source Response from Hostfully February 22, 2023 Thank you for sharing your feedback on your experience with Hostfully, Celia. We're glad to hear that you fin our customer service outstanding and our system simple overview and we apologize for any issues you've had with set up and payment processing. We do believe that Hostfully can still provide value even for those with fewer properties. Regarding the payment issue, we're We would also love to communicate that we already have our mobile app lunched! Thank you for choosing Hostfully :) CD Chelsea D. Owner Hospitality Used the software for: 6-12 months ### "Great product overall, definitely needs work, but great integrations" September 1, 2022 4.0 I still believe in this product despite some of our biggest frustrations. Personal communication or the ability to have an assigned account manager would be HUGE. Pros We love the integrations! Most are seamless. The calendar view is good and most of the Company level settings are nice to have. Chat customer service is great for smaller, less important issues. Templates and triggers are nice and it's always great that we can provide feedback. Cons When really big, impactful problems arise, there is NO ONE to speak with. Sometimes it's much easier to pick up the phone. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully Overall integration compatibility, user experience, customer support Review Source Response from Hostfully March 17, 2023 Thank you for your review and feedback on our product, Chelsea. We're glad to hear that you appreciate the integrations and find the calendar view and templates useful. We understand your frustration with the lack of personal communication and assigned account managers for bigger issues, and we're actively working on improving our customer support. Please continue to provide feedback as it helps us to improve the product and provide a better experience for our users. Thank you for choosing Hostfully! :) Sandeep S. CEO Hospitality Used the software for: 1-2 years ### "Not what it used to be" February 20, 2023 2.0 We have been using Hostfully for a over a year. Overnight they changed the calender view and now it is very difficult to navigate and see dates. If you have more than 25 properties then you will definitely be lost, the mobile browser does not even load more than 25 properties. Have raised this issue and talked to management on a video call and they accepted the problems and said they will do something about it, now they just ignore all emails.Don't take the annual plan, there are too many issues and nobody there to listen, and if you ask for your money back you will only get silence. Here are some more issues:- Direct booking confirmation number are very long over 20 characters which makes no sense.- Booking.com API is outdated, new amenities on extranet will not be sycned. Have complained about this but nothing being done.- App is very limited - Customer support says 24/7, but they can take upto 3 hours to reply also.- The product is getting worse and they are increasing prices.- Most of the times when you have an issue you will be given an article to solve the problem, they will not do anything for you, same with setup.- If you have an issue and the rep does not have the solution, the simple solution they have is to say that "higher tier are working on it" no matter how many times you follow up that is the response and their way out of not doing anything.- If you use VRBO then you must use USD currency for all your properties. Pros Fast to set up if you have previous experience and user friendly Cons Buggy calender, no proper reservation numbers, poor customer support Alternatives considered [Avantio](https://www.capterra.com/p/134278/Avantio/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Features and old calendar view Switched from [Aiosell](https://www.capterra.com/p/194709/Aiosell/) More rooted towards hotel rather than vacation homes. Review Source Response from Hostfully March 16, 2023 Thank you for sharing your experience with Hostfully, Sandeep. We're sorry to hear about the issues you've encountered and we appreciate your feedback as it helps us to improve our services. We apologize for any inconvenience caused and we're committed to addressing your concerns. If you have any further feedback or suggestions, please don't hesitate to reach out to us so we can assist you further. Thank you for choosing Hostfully. SD Sean D. Principal Real Estate Used the software for: 2+ years ### "needs major work" August 22, 2023 3.0 many clunky elements of the software. Frankly, I think it needs a major cosmetic overall to make it more user friendly. Pros Good software, but needs a ton of work, especially in the Trigger management as well as accounting side of the house. The software is just "clunky" and not user-friendly in many areas which is unfortunate. Cons The communication with guests and missing very obvious features, such as quick access to see who is currently being hosted and the ability to manage easily. Also there is no ability to charge a customer directly on the platform; we need to go through Stripe to do "add on" services Review Source Response from Hostfully November 14, 2023 Thank you for sharing your feedback. We appreciate your insights into areas that need improvement. We're actively working on enhancing the trigger management, accounting, and overall user-friendliness of the platform. Your comments on guest communication features and the ability to manage easily are noted, and we'll take them into consideration for future updates. We understand the importance of direct charging for add-on services, you can modify the lead and send them a payment link directly through the platform, or connect your Marketplace so guests can buy your services! Your feedback is valuable, and we're committed to making Hostfully a better experience for you. Thank you for your support. JC Jaci C. CEO/Founder Leisure, Travel & Tourism Used the software for: 6-12 months ### "I'm obsessed!" August 25, 2021 5.0 Their customer support staff is amazing. I feel like I know them all by name! Within hours they have chatted back to me with incredible support and always answer my question or team up with the software I'm having challenges with and help me get it all sorted. Pros When I began researching PMS platforms I mainly looked at how user friendly and clean the software felt. For example, I am a MAC user...and Hostfully reminded me of using a Mac (simple)...vs another platform that reminded me of a 90's PC (complicated and dated). The hostfully platform is so simple to learn, and the layout is wonderful. Not only that- it connects to AMAZING 3rd party partners! I am able to have nightly insurance, auto lock scheduling, auto cleaning scheduling, dynamic pricing and so much more! When I hear people still use all the OTA's without a PMS...I do not know how they do it! Hostfully is my FAV! Cons The only thing is they do not have an app- so I try to keep my laptop handy for easier access! Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hostfully Yeevou WAS SUPER complicated and didn't seem to be developed well enough. OwnerRez- looked complicated and dated. A lot of people in my area use OwnerRez...and I wanted to do things differently! Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I only used the free version of IGMS for the auto message function. I never planned to use it long term. I wanted the best of the best- AKA Hostfully Review Source JJ Jennifer J. Owner Manager Hospitality Used the software for: Less than 6 months ### "A must if you plan to grow!" January 30, 2024 5.0 I think Hostfully still has some kinks to work out, but I’m glad we are growing with them. I would recommend them. Pros We have been able to organize all of our properties and all of our platforms into one single hub, which has simplified our work. Cons I wish the app was better and you could do more from it and wish there was a phone # to call for help. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully They were quite a bit more affordable. The process for onboarding was simple. Review Source Response from Hostfully July 11, 2024 Hello Jennifer, Thank you for your review! We're thrilled to hear that Hostfully has helped you organize all of your properties and platforms into one hub, simplifying your work. We appreciate your feedback about the app and the desire for a phone number for support. We understand the importance of these features and are working on improvements. It's great to know that you're growing with us and would recommend Hostfully. We're committed to ironing out any kinks and continuing to enhance our platform. Thank you for choosing Hostfully for its affordability and simple onboarding process. Your feedback is invaluable as we strive to improve our services. SA Sara A. Growth Chief Officer Hospitality Used the software for: Less than 6 months ### "You get what you pay for " May 12, 2023 4.0 It does what is supposed to do. is the best platform on the market? probably not. It is easy to use if you want to automate some stuff you don't want to do manually, but it has a lot of improving to do regarding options. Pros It is easy to use, if you do not have experience using a property Management platform, this could be an easy training platform, it does what is supposed to do, however, if you would like to customize things, from one channel to another or to separate functions, this is not it. Cons The time response for the customer service time is eternal. They do not reply in less than 2 hours even though is a "chat", Once you have an open ticket it may take them up to 2 weeks to respond regarding 1 issue. Reason for choosing Hostfully It was not my decision, and it was cost effective. Switched from [Channel Manager](https://www.capterra.com/p/130322/Channel-Manager/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Change of Job Review Source Response from Hostfully June 9, 2023 We appreciate your feedback on our platform, Sara. It's great to hear that our platform is user-friendly, especially for those new to property management. We understand your desire for more customization options across different channels and functions, and we'll take that into consideration as we work on improving our platform.Thank you for choosing Hostfully for its cost-effectiveness. We appreciate your valuable feedback and for choosing us! AP Austin P. Owner/CoHost Hospitality Used the software for: Less than 6 months ### "Hostfully" August 30, 2022 5.0 Pros Hostfully has lots of great features at a fairly affordable price compared to other softwares. The onboarding was excellent and the customer service may be the best part about it. The enhanced reporting is what made me switch to Hostfully, it has saved me tons of time on the back end billing home owners. Cons The calendar function could be better. This is the most used piece of the software for me and I wish it more functional with changing and seeing pricing for each property. The enhanced reporting is what made me switch Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully The pricing was better for me in a seasonal market than guesty or hostaway. The customer service and onboarding seemed better at Hostfully. Hostfully being centered in the USA was a large selling factor as I knew it would make the onboarding and continued support easier. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) After they were bought out the customer service was terrible and unresponsive. Plus the reporting was unusable. Review Source Response from Hostfully September 16, 2022 We're incredibly happy you loved the onboarding as well as the customer support team. It's awesome to hear the enhanced reporting feature is a time saver for you! We are upgrading the calendar and we hope you would love it! Thank you for choosing us, Austin! Similar Products Featured