# Page 4 | Hostfully Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Hostfully the right Vacation Rental solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187827/Property-Management-Platform/reviews --- Hostfully 4.2 (235) [View alternatives](https://www.capterra.com/p/187827/Property-Management-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Hostfully ## Showing most helpful reviews Showing 76-100 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use jS joanne S. hospitality manager Hospitality Used the software for: 2+ years ### "Avid User" August 30, 2022 5.0 We love Hostfully. We had switched to TRACK a year ago and had an unpleasant transition and experience, and we came back to Hostfully with a lot of feelings of relief. Pros Great design and easy user interface, simple but complex at the same time. Everyone also always loves the guidebooks of course. I find the Hostfully customer support to be top notch as well. Cons There are not many qualms I have. I appreciate the photo arranging gallery has become a lot more efficient and easy to use from a recent update! Reason for choosing Hostfully Experience, the sales team is great, and ease of use. Review Source Response from Hostfully September 15, 2022 Thank you for your review, Joanne! It's great to know that you find the PMS and the Guidebook easy to use. We strive to provide superior customer service and are thrilled to hear that you love our team Thank you for believing us, we are honored you had chosen us again! CC Caterra C. Manager Real Estate Used the software for: 6-12 months ### "Hostfully to the rescue! " September 12, 2022 5.0 We still have a lot to learn but it's great so far! Pros Hostfully's responsiveness and customer service is top notch!!! It is rare that you get such excellent customer service these days. They are amazing in my book simply for their customer service. But we really appreciate the pipeline feature! It is great to be able to see where every guest is in the process of their booking/stay. That at-a-glance feature is very helpful for keeping track of everything. We also appreciate the ability to create and schedule our own template messages. Also, what is really great and invaluable is the fact that changes show up on OTA within minutes. Cons It's a little annoying to have to navigate between properties by going into the property menu dropdown each time you need to switch. It would be great if you could switch between properties a little easier (maybe have a menu of properties on the side at all times). Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Hostfully The person that contacted us to onboard was really nice. She won us over! Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lodgify was great initially, but we ran into issues with inconsistency in pricing across different OTA. Also, their customer service was not very responsive. Review Source Response from Hostfully September 18, 2022 Thank you so much for the awesome review, Caterra! We're delighted to hear Hostfully has been a life changer for you. It's great to know you love our customer service and had an amazing onboarding experience. We value your feedback and look forward to growing our partnership with you! :) LE Lincoln E. Property Manager Hospitality Used the software for: 1-2 years ### "A Helpful, Inclusive Tool" November 7, 2023 5.0 The best thing about Hostfully is how helpful and responsive the Customer Service is. Anytime I have a question, I know I can reach out for help and find incredibly helpful responses that will not only help me with the immediate issue but will also help me learn what to do in the future. Pros Hostfully allows both myself and the other members of the team to see a full picture of each of our properties — the calendar, booked visits, requested bookings, messages, and so much more. Cons There are some things that are not as intuitive as they could be. Sometimes it is not clear where information is being pulled from, or there are multiple spots to enter the same information. When that information is updated, it can be hard to remember every spot that has the same information. Review Source Response from Hostfully November 14, 2023 Thanks for your positive review, Lincoln! We're delighted to hear that Hostfully provides a helpful, inclusive view of your properties for you and your team. We appreciate your feedback on intuitiveness and information consistency; we're actively working on enhancements to make the platform even more user-friendly. Your insights are valuable, and we're committed to continual improvement. Thanks for choosing Hostfully! DK Dhruv K. Director Real Estate Used the software for: Less than 6 months ### "Avoid at all costs ! " February 28, 2024 1.0 Terrible, I had really bad customer support who just fob you off and never answer you and just say management are looking into it. Will never get your money back so raise a chargeback with your bank before it’s too late. Pros User interface was good but the bad outweighs the good. Cons Absolutely shocking, at first they promise you the world and get you set up with an onboarding specialist which to be fair mine was very nice, however I started to notice problems after fully set up such as if a guest books more than one room this has to be manually adjusted and that in booking.com it does not show your bathroom info if you have apartments and constantly syncs out your bathroom information. There was also an issue with the reporting where data is not being pulled accurately and I was completely missold a system. After figuring out all the issues I contacted \[sensitive content hidden\] who sold me the platform who kept fobbing me off and telling me they will be resolved just not immediately and when asked for a refund over a week ago told me management were looking into it and now being completely ignored. I will now be raising a chargeback with my bank. Luckily I found a better platform and moved swiftly. Avoid at all costs. Review Source Response from Hostfully March 8, 2024 Hello, We're very sorry to hear you had such a negative experience with the platform and our support. Please know we take feedback like this very seriously and it will be looked into directly by our team. Feedback like yours helps us improve for the future to avoid issues like this in the future. If you encounter any other issues please don't hesitate to reach out to our team at support@hostfully.com or chat with us on help.hostfully.com. DF Daniella F. Director of operations Hospitality Used the software for: Less than 6 months ### "It's ok, you can tell they're working hard on improving" August 25, 2023 3.0 Pros It cover all of the necessary features that you need to manage properties Cons It takes some time to load and some features are not connected properly. The set up was a bit complex, they've team helping you and they're nice but it should be more intuitive. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully the price Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) The price Review Source Response from Hostfully November 14, 2023 Thanks for sharing your feedback, Daniella! We appreciate your acknowledgment of the necessary features in Hostfully and we are delight to hear you find our customer service helpful and nice! We're actively working on improving load times and enhancing feature connectivity. Your input on setup complexity is noted, and we're committed to making it more intuitive. We value your support and are grateful you chose Hostfully for its price and features! RC Ruth C. Chief Operations Officer Hospitality Used the software for: Less than 6 months ### "Very comprehensive and interactive Property Management Platform" May 18, 2023 4.0 Pros The ability to integrate seamlessly with the most popular booking platforms. Its bulk edit feature is a tremendous time saver. Cons I do wish that Hostfully will introduce a multi currency function for converting payments. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) Ability to connect Hostfully’s API to our chosen payment processor on our direct booking site. Review Source Response from Hostfully May 31, 2023 Thank you for your positive review, Ruth! We greatly appreciate your feedback. We understand your desire for a multi-currency function, and we are actively working on expanding our features to meet our customers' needs. Your suggestion regarding converting payments in different currencies has been duly noted, and we will consider it for future updates. We are thrilled that our platform's ability to seamlessly integrate with popular booking platforms and the time-saving bulk edit feature have been beneficial to you. Moreover, we are glad to hear that the ability to connect our API with your chosen payment processor on your direct booking site was a compelling reason for switching to Hostfully. Thank you again for your valuable input and for choosing us! DK Dan K. CEO Real Estate Used the software for: 6-12 months ### "Hostfully Review" May 24, 2023 2.0 Not very good to be honest. Never completed onboarding and I don't even use the PMS. If I could get a refund, I would. The first onboarding session was a nightmare with connection issues. Everything takes so long to action. I was previously with another PMS at a previous firm and they did all the uploading on our behalf - was not even an option with Hostfully.All my business is derived directly by me and Hostfully has only been an expense so far. Pros I liked the fact it had integrated calendars and seemed easy to use - I was wrong in my opinion. Cons The database looks really old and dated. It is slow to load and the calendars do not actually sync like they are meant to. I am having to manually sync them often Alternatives considered [Rentals United](https://www.capterra.com/p/139850/Rentals-United/)[Avantio](https://www.capterra.com/p/134278/Avantio/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully Based on price initially, but in hindsight, I selected the wrong product Review Source Response from Hostfully November 14, 2023 Thank you for sharing your experience, Dan. We're sorry to hear about the challenges you've faced with Hostfully, and we appreciate your feedback on the appearance, speed, and calendar syncing issues. We're actively working on improvements to make our system even more user-frendly. We're here to help and ensure a better experience for you. RA Reymauk A. Virtual Assistant Real Estate Used the software for: 2+ years ### "Best Property Management Platform" May 19, 2024 5.0 Pros The features that is easy to access and navigate Cons What I like the least in Hostfully is that linking to different OTAs Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Review Source Response from Hostfully July 10, 2024 Hello Reymauk, Thank you for your review! We're glad to hear that you find Hostfully easy to access and navigate with its features. We appreciate your feedback regarding the linking to different OTAs and understand how this can be challenging. We're continuously working on improving our platform to address such issues. If you have any specific concerns, please feel free to reach out to our support team at support@hostfully.com. MM Melisa M. CSO Hospitality Used the software for: 1-2 years ### "Sweet Spot Rentals loves Hostfully" November 1, 2023 5.0 Pros We love the people at Hostfully. They are always willing to listen to the needs you have and come up with a great implementation and time line for it. Always willing to grow with you. Cons There isn't much because if we have an issue or something we would like for them to add they have been great about helping us with it. Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Host Tempo was unable to implement the items that we needed in a timely manner. Review Source Response from Hostfully November 3, 2023 Thank you so much for your kind review and your appreciation of our team, Melisa. We're delighted to hear that you find our approach attentive and accommodating to your needs. We're always committed to evolving and growing alongside our clients. Your feedback about our ability to address any issues and your feature requests is much appreciated. We're thrilled you chose Hostfully Property Management, and we look forward to our continued partnership. ML Mergie L. Reservation Manager Hospitality Used the software for: 6-12 months ### "Easy to use" August 12, 2023 5.0 Love the platform and the simple way to control all our different channels and our direct booking, easy process to book and a great way to communicate with clients. It is great. Pros Every time is some great improvement and the hostfully team is always helping with anything we report. For us as users and even for our clients is great and easy. Cons I know that is something they are still working on but the connectivity with VRBO is not that easy and as property management having the control of all in one place is our priority. Trust this will be done any time soon. At this moment is not 100% fully connected yet. Alternatives considered [Lodgix](https://www.capterra.com/p/114032/Lodgix-com/) Reason for choosing Hostfully It has everything we need Review Source Response from Hostfully November 2, 2023 Thank you for your positive feedback and for choosing Hostfully, Mergie! We appreciate to hear you like our customer support team and our system. We apologize regarding the VRBO connectivity. Your satisfaction is important to us! Thank you for choosing us! Rick A. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Review Hostfully " May 16, 2024 5.0 Good. I enjoy working with my success cash. Pros Customer support/technical assistance speed of replies. Cons On-boarding length of time. Took too long/too many meetings. Reason for choosing Hostfully Referral from associate. Google reviews and social media. Review Source Response from Hostfully July 10, 2024 Hello Rick, Thank you for your review! We're glad to hear that you appreciate the speed of our customer support and technical assistance replies. We apologize for the lengthy onboarding process and the number of meetings required. Your feedback is valuable, and we'll work on streamlining this process. We're pleased to know that you enjoy working with your success coach and that referrals, Google reviews, and social media influenced your decision to choose Hostfully. Thank you for sharing your experience! RC Ray C. Broker/Owner Hospitality Used the software for: 1-2 years ### "Reasonably priced well selected Options for property management." October 27, 2023 5.0 Over all I am Happier with it every day, and am completely satisfied with it. Pros Direct booking site, channel management and integration tools. Cons Reports have a great end result but getting them to that point is challenging until you really understand them. Reason for choosing Hostfully Price vs features included.. Review Source Response from Hostfully November 6, 2023 Thank you for your lovely review, Ray! We're delighted to hear that you find our property management platform reasonably priced with valuable features. Your feedback about the reports is noted, and we're continuously working to improve user-friendliness. We are glad you are happy with our system and thank you for choosing Hostfully! KC Keith C. Owner Hospitality Used the software for: 6-12 months ### "Extremely Helpful Cloud Solution for Vacation Rentals: Calendar, Booking Widget, Lead Management++" January 26, 2017 5.0 Orbirental does much more than I really need it to, but I find myself using more and more of it as time goes on. Originally discovered this as literally the only nice-looking solution for putting one's vacation rental calendar and a "book now" widget on a dedicated website, but then found it does so much more... Very helpful in terms of managing/consolidating leads from the many different listing platforms into one central location. The ability to easily send quotes to inquiring guests is fantastic. And, if you don't have a way to securely and directly take payments, well it gives you that, too (with support for many different payment processing and payment methods). It basically gives you all of the essential components you need to run a vacation rental business (and that you would have a very hard time hacking together yourself!). Essential for me was its ability to support dynamic pricing (currently from integration with PriceLabs) , but there should be more integrations as time goes on. My use case might be a little unusual as I own and manage just a single property. (I have no doubt that it easily scales to support even rather large property management firms and it was obviously designed from the ground up to support multiple users/agents and multiple properties.) For me, I was trying to build my own dedicated website for my vacation rental with similar features, functionality and user experience as delivered by Airbnb, VRBO, etc. and, lo and behold, using Orbirental gave me all of the pieces that I could not have easily and cost-effectively built myself. It can take a little time to understand the workflows and the Orbirental way of doing things (hence, 4 stars for ease-of-use), but it's mighty powerful... And I find myself, over time, moving toward making it more central to the way I manage and respond to guest inquiries (which I probably should have done in the first place). OUTSTANDING customer support with quick response time, a "there are no stupid questions" attitude, and very responsive to requests for enhancement. Very reliable: The only "issues" I've seen with the product have been due to the general complexities of integration with the broad variety of external data feeds they have to deal with (e.g., something goes haywire at Airbnb or HomeAway and that ends up affecting Orbirental). Basically, it "does everything it says on the tin" and more. Highly recommended and essential! Pros Great calendar/booking widget. Enables payment processing. Easy to use quote tool. Outstanding customer support. Extensive feature set. Basic features up and running instantly. Modern/clean design. Cons Bit of a learning curve as one would expect from a product that is unique, powerful and customizable. Takes some effort/configuration to get the most out of it. Somewhat hard to use "on the go" as the admin interface works best on desktop browsers. A companion app for mobile would be awesome. Review Source AM Angel M. Owner Real Estate Used the software for: 6-12 months ### "Good software but needs lots of improvement " September 8, 2022 3.0 Triggers for cleaners not working, guest messaging is a mess and not able to use, triggers for check in instructions don't always work. Integration with VRBO is not smooth. Pros I like the ease of having all My calendars in 1 place. Cons There are a lot of glitches and you have to constantly be checking to make sure the triggers for cleaners and guests are working. My assistant spends at least 4 hours a day inside hostfully making sure everything is running smoothly. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Hostfully Thought has more features Review Source Response from Hostfully February 23, 2023 Thank you so much for your review, Angel! We appreciate your comments regarding the features and functionality of the platform. Our team is constantly working to improve the user experience and we will take your feedback into consideration as we continue to make updates and enhancements. Thank you for being a loyal Hostfully user! :) NH Nicholas H. Owner Real Estate Used the software for: 2+ years ### "Have been a user for over 5 years. Critical to our success." May 13, 2023 5.0 We love this software and it is the most critical piece of software we have for Osa Property Management. Pros The integrations with our tech stack is seamless and easy. Cons Photo ordering and management needs improvement Reason for choosing Hostfully Hostfully's feel and interface is easy and crisp, and most importantly, it works. Multiple other software products Their customer service is fast and available 24/7. Review Source Response from Hostfully May 16, 2023 Thank you so much for being a loyal user of Hostfully for over 5 years, Nicholas! We greatly appreciate your feedback and are thrilled to hear that our integrations with your tech stack have been seamless and easy. We understand that photo ordering and management could use some improvement, and we'll make note of that for future enhancements. We're glad you find Hostfully's feel and interface easy to use and crisp, and we're delighted that it has been critical to the success of your property management. We're also happy to know that our customer service has been fast and available 24/7. Thank you for your kind words and support. We look forward to continuing to serve you! JA John A. Concierge Hospitality Used the software for: 6-12 months ### "Passable PMS System" May 17, 2024 3.0 Fairly easy to use and understand. Compared to other PMS systems Hostfully needs more functionalities. Pros The calendar view is great but definitely can still improve. When we compare it to other PMS systems. Functions like split bookings will be useful Cons Channel Manager and Hostfully sometimes didn't sync which led to overbookings. When this occurs a tedious manual search is then required to fix the issue. Alternatives considered [Semper](https://www.capterra.com/p/164816/Hospitality-Software/)[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) Reason for choosing Hostfully The ease of use and having a PMS system that was transparent for the clients was key Review Source Response from Hostfully July 10, 2024 Hello John, Thank you for your detailed feedback! We're glad to hear that you find the calendar view useful and appreciate the ease of use and transparency of our PMS system. We understand the importance of features like split bookings and are continuously working on improvements. We apologize for any issues you've experienced with syncing between the Channel Manager and Hostfully, leading to overbookings. Your feedback is valuable, and we're committed to enhancing our functionalities to better serve your needs. If you encounter any further issues, please reach out to our support team at support@hostfully.com. Thank you for choosing Hostfully and sharing your experience. JB Jennifer B. Director Used the software for: ### "Software looks good but the company is not" February 10, 2018 1.0 Since submitting this feedback, a representative of Orbirentals / Hostfully has made contact in April, refunded the sums deducted from our account and apologised for the lack of response to my issues at the beginning of the year. She has explained that the company was conducting a merger and customer relations may have suffered at the time because of the changes and pressure of work-load I think it is very decent of her to try and make amends, even several months down the line. Pros A move from our current pms is long overdue and I have been looking at many alternatives. This one looked promising and I was very keen on it: - It seems easy and straightforward to set up and use - There are useful connections to other apps and complementary software. - The pricing is competitive. Unfortunately I have not been able to fully explore it, nor sign up officially, as the company is not as straightforward and easy to use as the software appears to be. Cons In order to evaluate this pms you have to sign up for a \`free two-week trial AND supply your card details. As a rule, I would avoid a company that does this but they have all these great reviews and so, against my better judgment, I went ahead. I expected that there would be an email reminder that the trial was coming to an end - not an unreasonable expectation but sadly it is. I received no reminder that the two-week trial was coming to an end and that I would be charged. No notification nor receipt when they made TWO separate charges to my card. Two charges because apparently, I upgraded my account by asking to see a feature not visible on the trial account, and which was activated, not by me. Glitches happen and I thought this could be sorted out. Again, I was wrong. Instead, I received a schlock response about how everything is automated and it is up to the \`user to sign up and also to cancel. So, if the software is so well automated - why can it not send emails notifying a \`free trial has ended and charges have been levied? I was never able to speak to a real person. For three days I tried calling two phone numbers but they always went to voicemail. I then received an email from customer agent asking me to make an appointment to speak to him by clicking on a calendar link - the next available slot was the following week! Not the correct response when there is a problem; the correct response is to pick up the phone and sort it out today - not next week. Review Source Response from Hostfully January 24, 2019 User was contacted and provided follow up comments to their review. The company apologized for not providing immediate support during the week-end, but we do require users to schedule onboarding calls, and do not provide onboarding calls during week-ends. MR Marieta R. Chief Operating Officer Hospitality Used the software for: 2+ years ### "In love w Hostfully" May 11, 2023 5.0 Pros The integration through channel management Cons Integration with booking.com, created a lot of problems w guests. We know it is an issue eith booking.com. Customer service w Booking. Com is terrible. Reason for choosing Hostfully Better integration and compatibility with Quickbooms Review Source Response from Hostfully July 10, 2024 Hello Marieta, Thank you for your review! We're delighted to hear that you love Hostfully and appreciate the integration through channel management. We understand the issues you've encountered with integration with Booking.com and the challenges with their customer service. We will continue to work on improving these integrations to provide a smoother experience for you and your guests. Thank you for choosing Hostfully for its better integration and compatibility with QuickBooks. Your feedback is valuable as we strive to enhance our platform. Marco C. Owner Real Estate Used the software for: 6-12 months ### "One (sad) year using Orbirental" March 21, 2019 1.0 One year ago I decided to betray my old and robust channel manager Wubook for Orbirental, attracted by its endless features list and the strong discount I was able to negotiate. A reliable channel manager MUST do real-time price changes and inventory updates, while managing hassle-free reservations modifications and deletions, and unfortunately Orbirental is very weak in all of that and doesn't manage reservations of multiple units at all (!) It has been a very frustrating year, full of anger, cursing, overbooking and, last but not least, a lot of time and money lost: a real nightmare. I have exchanged a huge amount of e-mail with tech support but none of their fixes showed stability: after a short time problems came back or new ones appeared. I have tried all of the features, like e-mail templates, webhook and API connectivity, and none is really reliable, everything is very buggy. SO, if your have one or two vacation properties and you want to play a little with a channel manager, maybe you can give Orbirental a try, but if you are running a serious accommodation business and time for your is money, I definitely recommend to look somewhere else. Pros The interface's graphics is nice, the calendar is easy to ready, the e-mail templates are useful. Cons Everything is buggy and totally unreliable. Review Source Response from Hostfully April 1, 2019 This user has been trying to use the Orbirental API to their own custom layer, and seems to be challenged in understanding basic technology. To make matter worse, the user has been continuously sending threatening and insulting communication to our staff, so we decided not to renew their subscription. This retaliatory review was expected, is not substantiated and has been flagged for removal. Readers should feel free to contact us if they have any concerns. LS Lynn S. CEO Hospitality Used the software for: 1-2 years ### "Best PMS software with the best customer support!" September 1, 2022 5.0 Overall, I’ve had a great experience. Pros The customer support is top notch, and that makes using three software easier, since there’s so much to learn. Cons After onboarding 5 properties at this point, I still forget some steps for integrations/channels. It seems like everything requires at least 3 triggers/toggles on. I’d like more support learning about features that are available in the Pro plan. Review Source Response from Hostfully September 18, 2022 Thank you for your kind review, Lynn! We value the positive review and are happy to know you love the product and our customer support team! We are honored to have a customer like you, please feel free to reach out for further support on available features, we are always here to assist you! VR Verified Reviewer Founder Used the software for: Less than 6 months ### "Buggy software with no customer support - high business risk" August 1, 2018 1.0 Pros I like the concept of some of the \*advertised\* features of the software - direct API connections with Top 4 platforms + a booking widget for your website + the price seemed reasonable. Cons You have to set it up yourself. Documentation is dated and poorly written. I managed to get a couple of my Airbnb listings connected BUT the calendar was not syncing properly. I then asked Orbi to do a set up for me - which they agreed to, for a fee. Then the bugs started: - calendar was not syncing properly still - took days to fix that - I had 2 listings in Airbnb which were "linked" (same property). Orbi "linked" them in their system and the link didn't work and I had 3 double-bookings - Orbi forgot to sync my HomeAway calendar - two of my Airbnb listings kept showing up as "Rejected" in Airbnb platform. Orbi would't help to figure it out, Air kept saying it's Orbi's issue - cancelled Air bookings would not "cancel" in Orbi and continue to block my calendar You would think if you are a startup and have buggy software you'd try to compensate with strong customer support. Not in this case. On average, as others have mentioned, it is 3-4 days to get a response and they act as they are doing you a favor. CEO himself is often answering customer support questions (to me, it indicates lack of systems in place). When I alluded to the fact that their response time is too long - that's the answer I got from the CEO: "As you know, we're a small startup and we also try to enjoy our weekends". Is it a joke? You have paying customers with tons of outstanding tickets some of which require immediate attention and you are concerned about enjoying your weekends? Good luck. Review Source Response from Hostfully January 24, 2019 This is a fake review and has been reported to Capterra for removal. MS Mitchel S. CEO Hospitality Used the software for: Less than 6 months ### "Rapid Deployment" May 8, 2023 5.0 Wish we would have found Hostfully 1st and avoided headaches and hassle with other PMS. Pros This PMS is the easiest to get started. We have tried several others with frustration. The support team is amazing and prompt with answers. They follow up and make sure everything is resolved. The onboarding calls were excellent. Cons Can be glitchy - a door code was created for a guest inquiry who never booked creating alarm on our team. Reason for choosing Hostfully Friend uses and loves it Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) OwnerRez interface old school difficult and cumbersomeSupport unable to solve issues and offered a $500 fee to help Review Source Response from Hostfully July 10, 2024 Hello Mitchel, Thank you for your detailed review! We're thrilled to hear that you found Hostfully easy to get started with and that our support team has been amazing and prompt with their responses. We're glad the onboarding calls were excellent and that you've had a positive experience overall. We appreciate your feedback about the occasional glitches, such as the door code issue, and will work on improving this aspect. It's great to know that Hostfully has helped you avoid the headaches and hassle experienced with other PMS platforms. Thank you for choosing Hostfully based on your friend's recommendation and for sharing your reasons for switching from OwnerRez. Your feedback is invaluable as we continue to enhance our platform and services. GC Gianluca C. Engineer Hospitality Used the software for: Less than 6 months ### "What a pity!!!" June 19, 2021 1.0 I contacted this PMS thanks to the excellent references. In fact the product would be good if ... you could get there!!! The on-boarding process turned out to be a nightmare: unprofessional people - incomplete documentation - long lead times. All for a fee, of course! (on-boarding fee = 400 euros) Moreover, if you call the San Francisco office, there is no company answering, but the President's answering machine (how many are there??!!!). Since the on-boarding procedure is so long, in the meantime I received double reservations and I lost reservations that just needed to be confirmed (they put AirBnb + Booking off-line for days). Can you give instead of a minimum rating a negative rating ... like - 1000? Do you know what happened? They told me that their product is not suitable for me and they cancelled my account. Without paying one euro in damages (real !!!!) Unfortunately software is a handicraft product where people count. Do you think I like these people? Pros The software has very good references and the functionalities are complete. The cost is high but the product is good. Cons The on-boarding process turned out to be a nightmare: unprofessional people - incomplete documentation - long lead times. All for a fee, of course! (on-boarding fee = 400 euros) In detail: to upload future bookings from http://Booking.com the bidirectional API does not work and a CSV file must be used. This was feasible as I would have had to upload direct bookings anyway!!! Too bad that after 10 days I was not able to have access to a complete documentation about the formatting of the fields (it's a complicated thing!!) and to my request to have the on-boarding team (paid and not international, based in New York and therefore accessible only in the afternoons and evenings) do the operation given the objective difficulties (one for all: the date format accepted is American, but I am European and I would have had to change the setting for my ENTIRE PC) they ALWAYS REFUSED to do the operation despite 17 e-mails. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[BookingSync](https://www.capterra.com/p/114051/BookingSync/) Reason for choosing Hostfully good references Review Source EW Eric W. Short term rental operator Real Estate Used the software for: 6-12 months ### "You'll regret signing up with Hostfully" August 31, 2023 2.0 Overall we're extremely disappointed we signed up with Hostfully and paid a year subscription in advance only to find out the software doesn't ever work and actually makes our life harder. Pros I like that it has most of the features we need to manage our short term rentals. Cons None of the features work. We have multiple ongoing bug reports with customer service being worked on at any one time. Dealing with customer support to try and get these daily issues is a part time job. The point of software like Hostfully is to automate a lot of your tasks to free up time for growing your business but that hasn't happened. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Smoobu wasn't a partner with Vrbo Review Source Response from Hostfully November 6, 2023 We're genuinely sorry to hear about your experience with Hostfully, Eric. Your feedback is crucial to us, and we take your concerns seriously. We're actively working to resolve the issues you've encountered and improve our platform's functionality. Our aim is to provide you with a tool that streamlines your business operations, and we're committed to making that happen. We appreciate your patience, and our customer support team is here to assist you throughout this process. If you have any specific concerns or need further assistance, please don't hesitate to reach out. We're dedicated to delivering a better experience. Thank you for your detailed feedback, it helps us to improve! MV Margie V. Owner Hospitality Used the software for: 2+ years ### "Excellent Software" November 11, 2021 5.0 We moved to Hostfully wanting a software that integrates with Quickbooks and they have not disappointed us on anything that we have asked them to tackle. Pros \[SENSITIVE CONTENT\], the owner, is available and is always open to improving his software to increase revenue and help to push our properties through API connections. Customer service is amazing and the costs for the software is minimal compared to some of the very large software options out there, but better! Cons No cons! we are so happy with the software... I would love a phone app... that is the only con! Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully the price, the integrations and the ease of use of the software Review Source Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.