# Page 7 | Hostfully Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Hostfully the right Vacation Rental solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187827/Property-Management-Platform/reviews --- Hostfully 4.2 (235) [View alternatives](https://www.capterra.com/p/187827/Property-Management-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Hostfully ## Showing most helpful reviews Showing 151-175 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder Hospitality Used the software for: Less than 6 months ### "Best customer support" May 12, 2023 4.0 Customer experience is so valuable I hope they don’t change that Pros Customer support from actual people and not bots, super valuable for no tech savvy Cons The app needs more work to make it useful. You need to be all the time on the web and not on the app to process anything Reason for choosing Hostfully Customer support promise Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Lack of personal support ALL the time Review Source WS Wonder S. GM Hospitality Used the software for: Less than 6 months ### "Vast improvements needed" February 15, 2024 2.0 This is not so user friendly at all. Its so difficult to do what should be normally very easy things. Pros The calender is easy to read. At least you can easily see when the booking starts and when it ends. You can also read the guest's names without actually opening the booking. This makes it easy and fast to look and find a guest. Cons It is the worste PMS I have ever used. 1 Cannot split a booking. 2 Cannot do group bookings. 3 Very difficult to move a booking between different rooms. 4 Can't see whether a guest is checked in, or out by just looking at the calendar. 5 Review Source MS Mary S. Guest support Hospitality Used the software for: 1-2 years ### "Honest Feedback" May 2, 2023 4.0 Good Pros The integration process, easy access and a user friendly tool Cons Some messages are not integrated properly Review Source Response from Hostfully July 11, 2024 Hello Mary, Thank you for your honest feedback! We're glad to hear that you find the integration process, easy access, and user-friendly tools beneficial. We appreciate your comment about some messages not being integrated properly and will work on improving this aspect. Thank you for choosing Hostfully and sharing your experience! HL Heidi L. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Life changing" September 12, 2022 5.0 Mainly good.. need an app for phone- to small to see and use as is Pros The integration with other platforms, the chat help desk is amazing Cons Integration with VRBO very difficult and gave up first time around. Reason for choosing Hostfully Best review Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needing more organization and automation Review Source Response from Hostfully September 18, 2022 Thank you for your wonderful review, Heidi! We're thrilled to know you're enjoying your Hostfully experience and our customer service. The app is coming very soon, we hope you would love it as well! Thank you for being a loyal customer, we look forward to working with you more. :) AM Ami M. Ecommerce Hospitality Used the software for: 6-12 months ### "Great however need improvement" September 8, 2022 4.0 Great however need improvement Pros Generally user friendly, easy connection. Cons Needs improvement on Reporting (esp. customized repot). Few channels cannot be integrated. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[NextPax Channel Management System](https://www.capterra.com/p/219431/NextPax-Channel-Management-System/) Reason for choosing Hostfully Costing Switched from [Beds24](https://www.capterra.com/p/123511/Beds24-com/) Costing Review Source Response from Hostfully September 18, 2022 Thank you for your review, Ami! It's fantastic to know you find the software easy to use. Your feedback is greatly appreciated, we work hard to improve our software and meet expectations like yours. We look forward to working with you more and are here to support you anytime! CP Chuck P. Owner Real Estate Used the software for: Less than 6 months ### "Hostfullly Review" January 12, 2023 4.0 My experience with the coordinator was personal and very helpful. The amount of work was very large and at times felt cumbersome, but the support was excellent. Further support through chat is very limiting to me, and I would prefer at times to have a discussion on a cell, or on a zoom to smooth out communications and expedite the help. Pros Hostfully houses contact information, is a one-stop place for much of our vacation rental management. Cons Some workflows and functionality are less than streamlined and intuitive.The mobile app is new and helpful, but hope there are updates in the very near future for a more robust experience. Reason for choosing Hostfully My number one priority was coordinating the various calendars of channels followed by support for direct booking. Review Source Response from Hostfully February 16, 2023 Hi Chuck, Thank you for your great feedback. We are pleased to hear that your experience with your coordinator was personal and very helpful. We understand that the amount of work may have felt cumbersome at times, but we are glad to know that you found our support to be beneficial to accomplish your main priority of coordinating your calendars. We appreciate your suggestion for additional modes of communication, such as discussing on a cell or on Zoom, and we will certainly take that into consideration as we continue to improve our services. Thank you for choosing Hostfully! JT Janice T. Owner Real Estate Used the software for: 1-2 years ### "Indifferent " August 22, 2023 4.0 Like the integrations, reservations, inbox, pulling info is hard Pros Integrations connect well, hate booking.com connection Cons Can’t sent partial payment invoice, change or adjust commission w/o it affecting whole year….. and more, calendar, want year to date Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Hostfully $ Review Source Response from Hostfully November 14, 2023 Thank you for sharing your thoughts, Janice. We appreciate your feedback on integrations and understand the challenges you've faced with certain functionalities. We're actively working on improving the platform, and your insights are valuable in this process We're here to help and enhance your experience with Hostfully. Thank you for choosing us. sP sophia P. guest services Hospitality Used the software for: 1-2 years ### "bad platfrom" August 31, 2023 1.0 not good Pros None this platform always have an issue. Cons always have an issue. dev team too slow to fix the bugs Review Source Response from Hostfully November 8, 2023 Sorry to hear about your experience, Sophia. We're working hard to address issues promptly and enhance our platform. Your feedback is valuable, and we're committed to improving. If there's anything specific you'd like us to focus on, please let us know. Thank you for sharing your thoughts. nM noah M. president Hospitality Used the software for: Less than 6 months ### "Well designed, but lacks functionality" November 16, 2020 2.0 \[SENSITIVE CONTENT HIDDEN\] is a nice guy, but I think the company is over marketing itself and is certainly not a leading software for the features it provides. It very well might get to the level of a Guesty one day, but for now, it's lacking basic features. The customer service and sales team is effective at selling, but not great at customer support, and when we wanted to cancel, they didnt respond for almost a week. It wasnt until I went to the \[SENSITIVE CONTENT HIDDEN\] did things actually start moving. Now, I would state they are nice and professional, but difficult to get my money back and I will have to go through my credit card company. Disappointed. Pros They have a nice design and good guidebook. Cons Lacks very basic functionalities needed to run a vacation rental company and the Reports function pulls incorrect information. Customer service was not good. They do not give a free trial, which does not allow you to test the product first. Once theyvre got you hooked, and you realize the product is not adequate, they will try to charge you pro-rated and will not honor a refund. I would avoid unless you know and can explain EXACTLY and EVERY SINGLE feature (to the smallest detail) that you would need, and ask very specific questions whether Hostfully provides it. Get this all in writing, so if there are errors, you can go to your credit card company for a dispute. BUYER BEWARE. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) Looking for a more integrated service, but iGMS has much more features Review Source CS Courtney S. Owner Hospitality Used the software for: 6-12 months ### "Hostfully" May 9, 2023 5.0 Pros Connects to other OTAs without issues unlike others. Cons The reporting section needs attention since it outputs the numbers slightly off. Review Source MH Mark H. Owner Hospitality Used the software for: 6-12 months ### "Hostfully Review" September 13, 2022 4.0 I am happy with my purchase. Hostfully is very open to suggestions and seem to be working on solutions to my biggest concerns. Pros The customizable reports. Customer support and integrations. Cons No app. Not easy to change pricing when you have a lot of properties. The owner portal is very limited. Reason for choosing Hostfully Reporting and customization Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) Having problems with the calendar. Incorrect pricing and availability. Review Source Response from Hostfully September 18, 2022 Thank you for your kind review, Mark! We're happy to hear you're enjoying your Hostfully experience so far. The app is coming very soon and we hope you would love it as well! Your feedback is greatly appreciated. Thank you for being a loyal Hostfully user. :) MA Mark A. Operations Real Estate Used the software for: 6-12 months ### "Village Valet" September 9, 2022 4.0 Streamlining all the facets of short term property management is getting easier as I get to understand the software. I am waiting on getting response back on the custom codes for my owners reports and be able to integrate owners adjustments. Pros The customizability of it. The integration of all the different software. I don't see any limitations so far and like the fact that you have a team that is always improving and taking suggestions. Cons We are new to the property management business but knew we needed to have no ceiling for growth. So this was a complicated system to lean out the gate without any experience with PM Software. Reason for choosing Hostfully The customizability of it. Review Source Response from Hostfully September 18, 2022 Thank you so much for the wonderful review for our team, Mark! We are happy to know you've enjoyed the software with its customizability and integrations. We're grateful to have you as our customer. Thank you for being a loyal Hostfully user, we are always here to assist you further! :) BM Brittany M. Owner Hospitality Used the software for: Less than 6 months ### "Slow everything. " March 25, 2024 3.0 Pros Fairly easy to use and good reporting section. Has potential but needs work. Cons I paid too much money for an onboarding after I was sold features that aren't available. The onboarding takes forever to get time slot and the actual platform is incredibly slow to load every page. Never got the money back that I was promised I would get if it didn't work out. Review Source Response from Hostfully July 10, 2024 Hello Brittany, Thank you for your candid feedback. We're glad to hear that you find the platform fairly easy to use and appreciate the reporting section. We apologize for the slow loading times and any miscommunication regarding the features and onboarding process. We understand your frustration and are committed to improving our services. Please reach out to our support team at support@hostfully.com to address your concerns about the promised refund. Your feedback is valuable as we work on enhancing our platform. Thank you for choosing Hostfully and sharing your experience. HA Haley A. Marketing and Operations Development Real Estate Used the software for: 6-12 months ### "Difficult to learn but worth it" February 12, 2024 5.0 Pros Hostfully is a great property management solution for short-term stays. We are not in a high end market. Hostfully is a cost-effective solution that provides everything we could ever want/need to manage our portfolio of properties. Cons Hostfully can be difficult to learn, set-up, and deploy. However the customer service team is too notch. Reason for choosing Hostfully We chose Hostfully because it was a better value for our market. Review Source MS Mike S. Owner, General Counsel, Superhost Hospitality Used the software for: Less than 6 months ### "DEFINITELY the right move for my company" August 19, 2021 5.0 Overall very happy with hostfully. The software is an 8/10, i'd go to 9 or 10/10 if i had a mobile app. But the people are phenomenal to work with and that makes any functionality issues super easy to solve. Pros The people are AMAZING, and thats one of the most important things to me. \[SENSITIVE CONTENT\] helped me onboard and was detailed, knowledgeable, patient, and fun. \[SENSITIVE CONTENT\], from customer service, you are absolutley phenomenal to work with. He is fast, he is accurate, he always solves my problem for me, he teaches me how to do anything that remains to be done, and he is clear in his instructions. EVERY TIME. I love working with him very very much. Cons I want a mobile site or app so bad i would pay double. Instead i plan to throw small tantrums before i walk to my desk to get on my laptop. Lol or maybe i'll just buy an iPad. This is not a very mobile friendly layout, but its as good as any of the other PMSs. Review Source Response from Hostfully July 10, 2024 Hello Mike, Thank you for your enthusiastic review! We're thrilled to hear that our team has made such a positive impact on your experience. It's great to know that our onboarding and customer service have been detailed, knowledgeable, and enjoyable for you. We appreciate your feedback on the need for a mobile site or app and understand its importance for convenience. We'll take this into consideration for future improvements. Thank you for choosing Hostfully and sharing your positive experience with us! We're glad to hear that, overall, you are very happy with our platform and our team. ET Elizabeth T. CEO Hospitality Used the software for: 1-2 years ### "MY MUST HAVEr" November 1, 2021 4.0 I have used the help feature a lot in the last 6 months and have been so impressed with the increase level of service which is undoubtedly the most important feature of any system. Pros I like the ease of operation of the software. All analysis and information is easily gleaned from the bookings imported into the system. Cons I would like to see the language and country options a little more flexible for currencies. Reason for choosing Hostfully I wanted to see if there was a system that could more freely integrate with my day to day systems. Review Source ST Sidney T. General manager Real Estate Used the software for: 1-2 years ### "General Manager" January 30, 2024 5.0 Pros It is very user friendly. Owners enjoy being able to book themselves. One platform for all out needs Cons Sometimes take a bit to get responses for help Review Source EL Ernesto L. CEO Hospitality Used the software for: Less than 6 months ### "On the fence" January 12, 2023 4.0 Pros The price is very competitive.Customer service is dedicated, although sometimes slow to respond. Cons Lack of features that ease work, and lack of multi language among other things. There needs to be a feature to be able to edit multiple listings at once. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostify](https://www.capterra.com/p/183332/Hostify/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Price Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Not satisfied with customer service Review Source Response from Hostfully February 16, 2023 Hi Ernesto, Thank you for taking the time to share your feedback with us. We're glad to hear that you find our pricing to be competitive and that you appreciate our dedicated customer service, even though there were times when our response time was slower than desired. We appreciate your suggestions for additional features to improve our platform, such as edit multiple listings at once and support for multiple languages. We take feedback like this seriously and will certainly take your suggestions into consideration as we continue to improve and develop our platform, We're always looking for ways to improve and provide the best possible service to our customers. AP Anca P. Co-Owner Real Estate Used the software for: Less than 6 months ### "Great platform to get started with " October 27, 2023 4.0 Pros The fact that it accommodates the CoHosting model, where the Airbnb and VRBO listings belong to individual owners Cons That the inbox does not integrate completely between Airbnb and Hostfully Review Source Response from Hostfully November 6, 2023 Thank you for your review, Anca! We're thrilled to hear that you find our platform a great way to acommodates CoHosting Model. Your feedback about the inbox integration is valuable to us, and we'll continue working to enhance your experience. Thank you for choosing us! DD Dean D. Owner Real Estate Used the software for: Less than 6 months ### "Great service, needs some improvement" May 8, 2023 4.0 It's been nice having a calendar all in one place. The message system and templates are hard to understand and often glitchy. The speed could be improved. The backend also just feels like outdated compared to Hostaway or other platforms. Pros Fantastic customer service. Any questions get answered fast, and everyone is super friendly. Cons It's very slow once you use it. Also, it's hard to switch between properties which also makes it slow. I would love for some more integrations. Also, the accounting and reports feature is basically useless. Reason for choosing Hostfully Price was better, and had the integrations I needed. Would love for it to have automated message/Chatgpt features in the future. Review Source PM Persida M. Owner Real Estate Used the software for: Less than 6 months ### "Open platform to integrate with other solution providers" November 29, 2017 5.0 Time savings Pros I am going from two properties to 5, and from Airbnb only to advertising on multiple channels, therefore I need a software solution. I don't want to start on one platform only to have to redo everything later, so I've spent a lot of time researching. I really like Orbirental for three major reasons: 1) Open platform that allows "bolt-on" integration from other solution providers. Unlike other software providers, Orbirental gives you options. Want a channel manager? There's 4 to choose from. Insurance solution? They're working on integrating with 4 companies. Payments? There's 4 solutions for that. Cleaning? 2-3 different partners. I like the choices so that I can do my own research and decide what's best for my way of doing business and for my budget. 2) Cust support answered all my questions patiently. I had a lot of questions. Like a LOT. It's impressive because I'm a small fish on the scale of clients/revenue. 3) Willingness to take requests and work on solutions that aren't yet available in the core software currently Cons Some things are in the works (app, ResortLock integration, insurance integration, but they're all on the near horizon (end of the year/Q1 of 2018). I can wait. I just want to make sure I'm on the best platform that adapts with the times, and from my research there's many software solutions that do vacation rental management well, but I think Orbirental is the most adaptible/growth-centric, and that will be valuable to have as new features and more efficient methods of automation are created in the future. Review Source AB Amber B. Owner /Manager Hospitality Used the software for: 6-12 months ### "Wonderful PMS Software " February 16, 2022 5.0 It overall has been a wonderful experience!! Pros The Hostfully software and staff have been really great to work with and we have been very happy with everything. The response time with any questions is very quick and they most certainly are patient. Cons I wish there was an automation for the guests that do not pay the second payment. It doesn't happen very often but you have to collect if they do not pay. Review Source Response from Hostfully February 18, 2022 Thank you, Amber! We appreciate you! Also, we are currently implementing an API to automatically collect the second payment if users decide to split payments on channels where they are the merchant of record IM Ismael M. Guest experience Manager Real Estate Used the software for: 6-12 months ### "- " August 31, 2022 4.0 Overall good Pros The ease of connecting to other utilities, the management of different listings and how well it synchronizes. Cons The communication section is deficient in my opinion, it does not show the information that Airbnb should, you can not answer queries from Hostfully and does not even have a direct communication channel with Booking.com Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/)[PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully From LegendsX we were very well spoken about HOstfully and we were guaranteed a preferential treatment in the customer service area. Review Source MS Michael S. CEO Hospitality Used the software for: 1-2 years ### "Very Satisfied Overall" February 21, 2024 4.0 Pros Amount of Integrations and Level of Customer Support Cons Time/Difficulty In Setting Up Owner Reports Review Source Response from Hostfully March 8, 2024 Hello Michael, It's great to hear that the software and support have been helpful for you. Along with that, we're sorry to hear you're having issues with owner reports. Feedback like yours helps us improve to avoid issues like this in the future. If you encounter any other issues please don't hesitate to reach out to our team at support@hostfully.com or chat with us on help.hostfully.com. MT Malicia T. Owner Real Estate Used the software for: Less than 6 months ### "Glad I made the switch " November 17, 2022 3.0 overall im happy. Pros I like the price point and the features it delivers to its consumers. Cons I would love to have easier access to changing prices for the homes and not have to go into each property. Also the VRBO and Hostfully connection needs work on. Alternatives considered [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Reason for choosing Hostfully prices Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) price and headaches with software. Review Source Response from Hostfully February 17, 2023 Thank you for your review, Malicia! We're glad to hear you appreciate our price point and features and that you are happy using our software! We'll definitely take your feedback into consideration and work on improving the accessibility of changing prices for homes and the VRBO connection. Thank you for being part of Hostfully :) Similar Products Featured