# Hostfully Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hostfully the right Vacation Rental solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/187827/Property-Management-Platform/reviews --- Hostfully 4.2 (235) [View alternatives](https://www.capterra.com/p/187827/Property-Management-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hostfully Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews MR Michael R Owner operatorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Most of all, I love the fact that it allows us to manage multiple properties and all of our tasks, integrated with Pricelabs, seemlessly for what amounts to one night's booking per month! “ October 29, 2025 Shevawn A OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “They use A LOT of virtual asst in foreign countries, so the time of day rarely ever corresponds to the time when I have an issue that needs immediate attention.“ January 7, 2026 TH Tony H OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We have approximately 30 properties and our team all have the mobile app, making responses to guests easy and efficient even when running around on the resort.“ October 19, 2025 KJ Kelsey J Property ManagerReal Estate, Self-employedUsed the software for: 6-12 months. “I can't alter a scheduled message to edit the time it sends or content, like the Airbnb platform scheduled messages (sometimes the templates end up being not applicable to that stay, so I miss being able to easily change a check out time or code without cancelling the whole message first). Since Hostfully is good about updating the platform, I could see them fixing this in the future!“ January 29, 2025 MR Michael R Owner operatorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “My wife especially loves how she can automate messages and have them triggered base on settings that she can customize and change whenever she wants. “ October 29, 2025 Shevawn A OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The info for bookings won’t load & I get a dead end link when I try to view it.“ January 7, 2026 TH Tony H OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Hostfully allows us to manage our bookings in the office, at home or whilst running around the resort.“ October 19, 2025 Shevawn A OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “There are glitches in their software ALL THE TIME.“ January 7, 2026 ## Showing most helpful reviews Showing 1-25 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rich D. Owner Hospitality Used the software for: 2+ years ### "FRB Rentals wouldn't be what it is today without Hostfully. The PMP that keeps on giving! " February 9, 2024 5.0 The Hostfully platform and especially the team have been a pleasure to work with. They are VERY responsive to anything the FRB Rentals team throws at them, be it a question, suggestion for improvement or a bug. Pros Love the one place to rule them all approach. The ability to create all our FRB Rentals listings in once place, manage pricing and bookings and push it out to direct bookings as well as the OTAs (Airbnb, VRBO, etc.) is so central to a successful Short Term Rentals business. Hostfully, like any software app, isn't perfect, BUT their support and development teams take feedback and fix issues and implement new features requested by the user base. I personally have had many new features I've suggested implemented. Cons At FRB Rentals, we use automated templates to the extreme. Initially there is a learning curve to setting up the more advance automation using templates and trigger. Highly suggest you write it all down and map out how you want timing to happen on a booking through review, then implement it and test one step at a time. The formatting on communications should be tested with each OTA to ensure it looks good to the guest receiving it. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully For the investment of time and money, paired with the proven feature sets and references I talked to, Hostfully came out on top for what FRB Rentals needed in a platform. Review Source Response from Hostfully May 6, 2026 Thank you, Rich, for such an incredible and thoughtful review. Hearing that FRB Rentals “wouldn’t be what it is today without Hostfully” truly means a great deal to our team. We’re thrilled that the platform’s centralized approach, automation capabilities, and integrations have become such an important part of your business operations and growth. We especially appreciate your recognition of our support and development teams, and it’s fantastic to hear that your feedback and feature suggestions have helped shape the platform over time. Customers like you play a huge role in helping Hostfully continue to evolve, and we’re grateful to be part of your journey. The Hostfully Team NP Nathaly P. Property Manager Hospitality Used the software for: Less than 6 months ### "Amazing PMS, Great Cutomer Support" February 3, 2026 5.0 Overall they are a great company and software. I would I highly recommend them. Very friendly and helpful Staff. Pros Their Tech support is amazying. They answer any concerns I have within minutes! which is a large difference from the previous property managment software I had. Cons There are some minor glitches here and there but nothing that drastically affects my business. So not a deal breaker for me Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Hostfully The staff is very friendly and they offered the same services for a better rate. But mainly because I felt more comfortable with Hostfully. Hostaway put alot of pressure on me to join and they wanted to have me sign a contract which I did not feel comfortable doing. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Terrible Customer Service, wronge informations communicated at times. Review Source Response from Hostfully May 6, 2026 Thank you, Nathaly, for the thoughtful review and recommendation. We’re thrilled to hear that our support team has made such a strong impression with quick and helpful responses, especially compared to your previous experience. It’s also great to know that the platform has been a strong fit for your business overall. We appreciate your understanding regarding the occasional minor glitches and are continuously working to improve the experience even further. Your trust and kind words mean a great deal to us. The Hostfully Team Shevawn A. Owner Real Estate Used the software for: 2+ years ### "AVOID AT ALL COSTS" January 7, 2026 2.0 It’s the first one I went with bc I didn’t know any better & now it’s so hard to switch & so much hassle, that they’re basically holding me hostage at this point. Pros Automated messaging, other app integration like ABB, VRBO, Pricelabs, Turno, etc, & direct booking are great. Cons There is zero customer service on demand. Have a problem? You’ll have to message & hope for a response within an hour to 24 hours, depending on the time of day. They use A LOT of virtual asst in foreign countries, so the time of day rarely ever corresponds to the time when I have an issue that needs immediate attention. There are glitches in their software ALL THE TIME. The guidebooks don’t work randomly. The info for bookings won’t load & I get a dead end link when I try to view it. Idk what the issue is, but I don’t have to “update my browser, clear my cookies or my cache” with ANY OTHER APP or SOFTWARE I use. So, it’s something on THEIR END. It makes me crazy. I use a Mac laptop. Idk why I should have to clear my data every other week so that Hostfully will work, when I don’t need to do this for ABB, VRBO, Stripe, Pricelabs, QB, AWS, Google, etc. And when a guest texts me that my guidebook link is broken, I need to be able to talk to someone. Not wait 24 hours for a response. If it weren’t so much trouble to switch all of my properties seamlessly, I’d do it in a heartbeat. Oh & they take 1% of every direct booking, so don’t let them lie & say they charge a flat fee. Not true… Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully I went to a conference & they offered a discount for it. Review Source Response from Hostfully May 6, 2026 Thank you, Shevawn, for taking the time to share such candid and detailed feedback. We’re truly sorry to hear about the frustration and disruption you’ve experienced, especially when it comes to support responsiveness, platform reliability, and the impact these issues have had on your day to day operations. We understand how critical it is for property managers to have dependable tools and timely assistance, particularly when guest experience is on the line. We appreciate you acknowledging the value of our integrations, automation, and direct booking capabilities, and we take your concerns around communication, technical stability, and transparency very seriously. Feedback like yours is important and will be shared internally as we continue working to improve both the platform and the customer experience. The Hostfully Team MR Michael R. Owner operator Hospitality Used the software for: 1-2 years ### "Made managing Short Term Rentals a breeze!" October 29, 2025 5.0 We had an easy integration, lots of support during and after we onboarded, and we've been supported by tech and account reps throughout the past year plus we've been using Hostfully. Pros We were looking for a PMS that would be easy to implement, integrate with all of our booking platforms (AirBnB, VRBO, Booking.com) and be cost-effective. We looked at three different PMS's before choosing Hostfully and we haven't regretted it for a minute! My wife especially loves how she can automate messages and have them triggered base on settings that she can customize and change whenever she wants. I love the customer support and the response to questions/issues. Most of all, I love the fact that it allows us to manage multiple properties and all of our tasks, integrated with Pricelabs, seemlessly for what amounts to one night's booking per month! Highly recommend for anyone with one or more properties. Cons I wish we had found it sooner. It's just by sheer luck that I found about them on a Facebook group. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully Personal referral, discussion with the vendor, zero risk Review Source Response from Hostfully May 6, 2026 Thank you, Michael, for such an incredible and detailed review. We’re thrilled to hear that Hostfully has made managing your short term rental business easier, more efficient, and cost effective. It’s especially great to know that the automation tools, integrations, and customizable messaging have become such valuable parts of your workflow. Hearing that both onboarding and ongoing support have been strong throughout your journey means a lot to us, and we’re honored that Hostfully has earned your recommendation after comparing several other platforms. The Hostfully Team AL Alex L. staff Real Estate Used the software for: 2+ years ### "One of the best property management systems" October 9, 2025 5.0 We started with 2 properties and will soon have over 20. Scaling would have been much more difficult or impossible without Hostfully. Additionally, there is a lot of automation that Hostfully enables. Pros Hostfully is a great PMS with many core features. Stability is great, support is great, and there is a large number of integrations to 3rd parties. The value is tremendous. We did look at a number of other PMS systems and glad we picked hostfully. Cons Hostfully is good at listening to feedback and uses UserVoice for this input. There isn't much i do not like about hostfully. If I were to pick one item, it would be better flexibility on outbound emails....yeah, very niche item. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Flexibilty, functional set, and feedback from existing users. Review Source Response from Hostfully October 24, 2025 Thank you, Alex, for sharing such a detailed and thoughtful review. We're thrilled that Hostfully has supported your growth from two to nearly twenty properties, making scaling easier through automation and reliable features. It's great to know that our platform’s stability, integrations, and customer support have made a positive impact, and we genuinely appreciate your feedback on outbound email flexibility. We’re always listening and evolving based on input from users like you. We're grateful you chose Hostfully and proud to be part of your continued success. - The Hostfully Team AU Aryam U. Tech support Hospitality Used the software for: 1-2 years ### "Hostfully our best team member" October 9, 2025 5.0 I love Hostfully, I use some other pms in the past, but this platform it's really friendly to use to all fo my team members, thats its amazing. I have never experience a double booking or missing task because a lack of syncronization. They are always sharing new updated and integrations to help us. Pros I like the support team, they are amazing, always answer quick and follow up with the pendings. I like the time of the syncronization with other integrations, I like the friendly to use. I like the customization options. Cons I didn't like the new changes on the layout, however I love the updated where I can do more bulk options in all of our my properties Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Bad sync, not friendly to my team to use , it doesn't integrate with breezeway Review Source Response from Hostfully October 24, 2025 Thank you, Aryam, for such an enthusiastic and thoughtful review. We’re thrilled to hear that Hostfully has become a key part of your team’s workflow and that our support team’s responsiveness and follow-through have stood out. It’s great to know the platform’s user-friendliness, customization, and strong integration performance are making a difference for you. We appreciate your honesty about the layout changes and are glad the new bulk options have been helpful across your properties. Your trust means a lot, and we’re excited to keep delivering the updates and tools that help you and your team thrive. - The Hostfully Team NP Nathalie P. President Leisure, Travel & Tourism Used the software for: 1-2 years ### "Growing Confidence with Continuous Improvements" October 8, 2025 4.0 After a somewhat challenging start, we’ve really found our stride with Hostfully. The platform keeps improving, and we can see how dedicated the team is to making it better every day. We’re confident that, with all their ongoing efforts, even our small pain points as French-speaking users will soon be addressed. It’s encouraging to work with a company that listens and truly values feedback! Pros What I like most about Hostfully Property Management Software is its intuitive interface and the way it centralizes everything in one place. It really helps streamline operations and saves a lot of time. The customer support team is also responsive and open to feedback, which makes the experience even better. Cons What I like least about Hostfully is that some useful features still feel a bit limited or could be more flexible — for example, the stay dates still appear only in English in the variables, we have to manually change it in each message; it’s also currently impossible to assign a new booking to a returning guest without re-entering all their details; there are quite a few duplicates, and the system doesn’t consolidate similar inquiries from the same person. Overall, there are still many small glitches — but the good news is that the team is constantly working to improve the platform, and we truly appreciate their ongoing efforts. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Reservit](https://www.capterra.com/p/59571/ReservIT/) Reason for choosing Hostfully We chose Hostfully over alternatives because it combines property management, channel management, and automated guest communication in one platform—and it allows a third decimal for Canadian taxes, which is essential for accurate calculations. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) We switched from Checkfront to Hostfully because Hostfully offers a more comprehensive property management system with better automation, guest communication tools, and multi-platform integration, which better suits our growing vacation rental operations. Review Source Response from Hostfully May 6, 2026 Thank you, Nathalie, for such a thoughtful and detailed review. We’re so glad to hear that Hostfully’s intuitive interface and centralized tools are helping streamline your operations and save valuable time. It’s especially meaningful to know that our support team’s responsiveness and openness to feedback have contributed positively to your experience. We truly appreciate your honest insights around language support, guest profiles, and inquiry management, and we’re encouraged to hear that you’ve seen steady improvements along the way. Supporting growing vacation rental businesses like yours, especially with the unique needs of Canadian operators, is exactly why we continue evolving the platform every day. The Hostfully Team BM Beth M. Owner Hospitality Used the software for: 2+ years ### "Multiple property solution" October 28, 2025 5.0 Customer support team is responsive and helpful. Onboarding new properties and owners is easy to navigate. Pros Easy to manage multiple properties in 1 system with a lot of integration choices. The ability to manage all nightly rates for all properties in 1 view. Cons Reporting is tricky & needs to be custom built. I use a different software for accounting and owner statements. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Price and onboarding specialist. I started with 1 property and new have 7. Review Source Response from Hostfully May 6, 2026 Thank you, Beth, for the thoughtful review and for trusting Hostfully as your business has grown from one property to seven. We’re glad to hear that managing multiple properties, nightly rates, and integrations in one system has been a strong benefit for your operations. We also appreciate your honest feedback on reporting and owner statements, and we know how important flexible financial tools are for growing property managers. It’s wonderful to hear that our support and onboarding teams have helped make the experience smooth along the way. The Hostfully Team FK Fawn K. Co-Host and Home Manager Hospitality Used the software for: 2+ years ### "Great PMS and Great Value" October 8, 2025 5.0 It's been pretty good. Any issues or complaints are handled professionally and as timely as possible. Pros Honestly, it's the service. They are usually very prompt and very very patient and pleasant to speak with. They are continually upgrading the platform and after looking through other companies, the platform is user friendly and they are helpful through the whole process. If you have more than 5 properties, the subscription is a great value! Cons Sometimes it takes a little while for upgrades but they are getting better. The website provided is a good value but very limited on design and appearance. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing Hostfully Basically customer service rating and ease of setup along with free direct booking website Review Source Response from Hostfully May 6, 2026 Thank you, Fawn, for the thoughtful review and for being with Hostfully for over two years. We’re especially happy to hear that our customer service team has stood out through responsiveness, patience, and support throughout your journey. It’s also great to know that the platform’s ease of use, ongoing improvements, and overall value have helped support your growing business. We appreciate your honest feedback about upgrade timelines and website customization, and we’re continuing to invest in making both stronger and more flexible over time. Your trust and feedback truly mean a lot to us. The Hostfully Team PS Peter S. MGR Real Estate Used the software for: 1-2 years ### "Professional Software with Great Team" December 22, 2025 5.0 friendly and helpful. Very quick and responsive. Very supporting and understand the challenge and always providing solutions Pros Very professional and helpful. Very responsive too. Very knoledgable about several related topics. Cons so far all is good. Truly I cant think of one. All members from Hostfully have been very helpful. Thank you Switched from [Evolve](https://www.capterra.com/p/196480/Evolve/) More control for better results for the guests and more exposure Review Source Response from Hostfully May 6, 2026 Thank you, Peter, for the thoughtful feedback. We’re so glad to hear that your experience with Hostfully has been professional, supportive, and responsive from the start. It’s especially rewarding to know that our team’s knowledge and willingness to help across different areas has made a positive impact on your business. We truly appreciate your trust and look forward to continuing to support your growth and guest experience goals. The Hostfully Team KB Kevin B. Vp Business Development Hospitality Used the software for: 6-12 months ### "The Time I Tried To Contact Support" May 11, 2023 3.0 While Hostfully promotes a 24/7 support channel, unfortunately, the people who answer the support chat take a significant amount of time to reply, and it generally happens in the middle of the night if you live in North America. While support says they'll reply in minutes, it turns into 9 hours; then, when they reply a second time asking for a few minutes, it's another 6 hours. There is no phone support available, and one time it took several messages to the Sales line until someone finally answered through support. Pros The layout and appearance of the software are good, and the GUI is easy to navigate. There are a number of features available on the platform. However, they don't always work. Cons While looking nice, the GUI has significant lag times, which cause delays with screen loading times. As well, the message inbox has, at times, been completely inaccessible, loading to a blank screen. While a number of features are in place, simple things like adding a link to a message template required editing the raw HTML code to get messages to display properly. As well, while there is an app, it's nearly useless with long lag times and constant spinning circles with no ability to update. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully It appeared it was the most feature-rich option of the group. Unfortunately, I found out after making the switch that the features they list don't work. Review Source EM Emma M. Founder Hospitality Used the software for: Less than 6 months ### "This software has completely revolutionised my vacation rental business!" September 10, 2021 5.0 From the first sales call to the daily use of the platform my experience with Hostfully has been nothing but positive. These guys are awesome! Pros With very little time to spend getting familiar with the software and setting up all my properties, I loved how user friendly the Hostfully platform is. The UI was intuitive and totally logical to the needs of a short term rental owner with 20+ properties. The set up time was minimal compared with other products I'd used and the customer service & training were amazing. Their live chat help line is truly best in market. Anything Ive ever needed help with has been resolved within the hour with sensible, easy to follow instructions, charm and humour - you can really tell these guys are also short term rental hosts. Cons The accounting & bookkeeping side of the platform needs some improvement. All the info is there but pushing out reports at the end of the month requires too much manual reconfiguration. I dont use accounting software because my business isnt large enough to warrant the cost and I think the Hostfully platform could easily export the data I need in an easy to use format. Id rather a one stop platform than 5 different software programs integrating with each other - too many work arounds and too much opportunity for there to be a breakdown in the chain of info. Alternatives considered [Amenitiz](https://www.capterra.com/p/183836/Amenitiz/)[Zeevou](https://www.capterra.com/p/202366/Zeevou/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Hostfully The user friendly interface and integrations suited my business and my personal style more so than other platforms. The customer service and warm friendly approach of everyone Ive interacted with at Hostfully ultimately won me over - we are in the people business and people really matter! Switched from [Zeevou](https://www.capterra.com/p/202366/Zeevou/) I found the Zeevou platform UX incredibly frustrating, time consuming and difficult to use. Review Source SN Sarah N. Founder President, Director of Operations & Guest Experiences Hospitality Used the software for: 1-2 years ### "Top Rated for many reasons. Great company culture and leadership" March 27, 2023 5.0 Not only, Game-changing for operations and increased revenue , but also peace of mind knowing team members have better access to operationsto help make them successful in their various support roles. Pros customer service and help articles. triggers and templates with sms featurecleaning jobs, owner blocks Cons increasing costssome integrated tools do not provide the same level of customer support that hostfully does. Owner blocks could be included in repots along with "costs" in spreadsheet, Owner block trigger a cleaning job Alternatives considered [LMPM v4](https://www.capterra.com/p/245584/LMPM-v4/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)[Kigo](https://www.capterra.com/p/274975/Kigo/) Reason for choosing Hostfully Keystone Award \[sensitive content hidden\] white paper and assessment for my needs. Review Source Response from Hostfully March 28, 2023 Thank you so much for taking the time to write such a positive review, Sarah. We're thrilled to hear that you appreciate our company culture, leadership, customer service, and help articles. We're also glad to hear that you find our triggers and templates with SMS feature useful, and that they have been game-changing for your operations and increased your revenue. We're constantly striving to improve our service, so we appreciate your feedback on the owner blocks and integrated tools. We'll take your comments into consideration as we continue to develop and enhance our platform. Thank you for choosing Hostfully! :) ZS Zach S. Marketing Director Hospitality Used the software for: 1-2 years ### "Ever improving software solution backed by a great customer service team" May 15, 2023 4.0 On the whole, our experience with Hostfully has been net positive. While there is definitely some room for improvement, you can tell that their team cares about what they are doing and are actively working on the platform. Without Hostfully I don't know if we would have been able to grow and create many of the efficiencies that we have as a business over the past year. Pros Once we got over the hurdles of integration, Hostfully works seamlessly 99% of the time. Automated messaging and direct integration with our pricing, housekeeping, and smart home solutions has taken a huge strain off of our guest services team, and freed them up to provide actual service to our guests. Brise and the other Hostfully customer service reps have provided amazing, personalized service to our team, and always go above and beyond to help us solve for any issues we encounter. Cons Integration was an arduous process, but with the number of properties we have, I don't think that could have been avoided. The major hurdle we've encountered with Hostfully is the lack of a change log/reservation history. 99% of the time, this isn't an issue, but when there is an issue, we have to reach out to the customer service team and trigger a full scale investigation any time there is an issue with a reservation, to try and track where the error occurred. The reservation notes feature that are just simple editable text boxes, which means that important information can be easily deleted or over written, and no record of when and edit was made or who made it is recorded, which can present issues when you a have a staff of 15+ individuals all logged into the software. Luckily Hostfully's team is very responsive \], and open to feedback, and we're hopeful some of these features will be added in the near future. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Hostfully Ultimately, Hostfully was the right balance of functionality and cost. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) We simply had outgrown the platform, managing multiple properties in multiple regions was just about impossible in Cloudbeds, and the lack of automated features like messaging and integrations with OTAs, smarthome services, and dynamic pricing systems necessitated a change. Review Source Response from Hostfully August 9, 2023 Thank you for your thoughtful review of Hostfully, Zach! We're delighted to hear that our software solution, coupled with our dedicated customer service team, has been instrumental in streamlining your operations and enhancing guest services. We understand that the integration process had its challenges, but we're committed to continuously improving. Your feedback regarding the change log and reservation history is valuable, and we're actively considering enhancements in this area. We appreciate your trust in us and look forward to further supporting your business's growth. Thanks you for choosing Hostfully! SH Sebastian H. owner Hospitality Used the software for: Less than 6 months ### "after three months of subscribing, still only have half a system working. no customer support to fix anything in under two weeks. " February 15, 2024 2.0 It has not been a good experience, and the things they promised might not be ready for months, and the issues I'm having probably won't be resolved for another several weeks. Pros kind, yet unhelpful staff. But besides this, their system is slow to onboard some OTA's and does NOT link for previously reserved bookings. So this is NOT a good system if you have over 20 listings since you'd need to check ALL properties daily for any changes, modifications, messages, or cancelations, on reservations made previous to the day the sync for that specific OTA takes place. Cons over worked employees have a two week response time, and it's uncertain that in those two weeks you will even have a resolved question, just an answer that you might have to wait another two weeks for a follow up. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Hostfully I chose this due to the slightly lower price, but I regret the $5 savings since half of the system does not even work right now. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I made the switch based on the potential for better reporting and software integrations which they promised me would be ready 3 months ago now. Review Source Response from Hostfully May 6, 2026 Thank you, Sebastian, for taking the time to share your experience so candidly. We’re truly sorry to hear about the delays, onboarding challenges, and support frustrations you encountered, especially while managing a large portfolio of listings. We understand how critical reliable OTA synchronization, timely responses, and smooth onboarding are for day to day operations, and we recognize the impact these issues can have on your business. While we appreciate your acknowledgment of our team’s kindness, it’s clear that we fell short in delivering the level of responsiveness and functionality you expected. Your feedback is important and will be shared internally as we continue working to improve both the platform and the customer experience. The Hostfully Team ST Shannon T. Owner/Operator Hospitality Used the software for: Less than 6 months ### "Hostfully is a breath of fresh air in the world of PMS" June 6, 2023 5.0 We are very happy and refer hostfully to others without hesitation. Pros We have loved our onboarding experience with Hostfully. The support team is wonderful. We really appreciate the response time and attention to the details. Support is always helpful and encouraging. We love the way that the platform looks. We also really appreciate the built-in booking website. Super helpful and keeps things streamlined. We also appreciate how we receive updates regarding new or improved features. Cons We know that the team is working on updating the calendar features. We would like to see more flexibility with the calendar so that we can add color-coding, and notes, etc. but otherwise we are very satisfied with the stremline processes. Reason for choosing Hostfully Ease of positive reviews, ease of use, price and support. Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Tokeet was too antiquated and we were required to do to many tasks manually. We love how automated Hostfully is! It has helped to cut our work load in half! Review Source Response from Hostfully July 17, 2023 Thank you for your wonderful review of Hostfully, Shannon. We are thrilled to be described as a breath of fresh air in the world of Property Management Systems (PMS). Your feedback means a lot to us, and we're glad that our platform has made a positive impact on your business. It's fantastic to hear that you have loved your onboarding experience with Hostfully and that our support team has been wonderful. We are delighted that you find our platform visually appealing and appreciate the convenience of the built-in booking website. We understand your desire for more flexibility with the calendar, including features like color-coding and notes. Rest assured, our team will listen to your feedback! We appreciate your trust in Hostfully and are honored to have been chosen based on positive reviews, ease of use, price, and support. We are glad to hear that our automation capabilities have helped cut your workload in half, streamlining your processes. Thank you for referring Hostfully to others without hesitation and for being such a great customer! :D LA LeAnne A. Co-Owner Hospitality Used the software for: 6-12 months ### "Finally settling in..." August 22, 2023 4.0 Hostfully has grown with us this first year, and we anticipate it will hold up under our growth to 30 homes next year. We are settling into how it works and learning what other integrations we need to compensate for its faults. The cost is low, so we can use other integrations to help. Pros We have adjusted to the workarounds in the system and are enjoying using the platform. I like that they consistently upgrade and develop new integrations and business relationships to help our business grow. The support team is very helpful and always quickly responds to our questions. Their support site is good - I can generally find the answers to my questions in their help materials. Cons I think the guest communication process is clunky and not aesthetically pleasing. We wish there were a better Owner Portal where we would store home details. Would love to be able to white label a nice website and not have to build a whole separate site. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Hostfully It seemed the best choice at the time. We have looked at other systems since joining Hostfully and have not found a better choice for the price. Review Source Response from Hostfully November 14, 2023 Thank you for your detailed review, LeAnne! We're thrilled to hear that you're settling in and enjoying the platform and that you find our customer service helpful and quick! Also we are delighted to hear you use our articles and support center! Your feedback on guest communication and the Owner Portal is valuable. We appreciate your positive remarks about our continuous integrations and features upgrades. We're here to support your business growth and enhance your experience with Hostfully. Thanks for choosing us! DM Dianella M. Manager Hospitality Used the software for: 6-12 months ### "Did not meet expectations " February 15, 2024 3.0 Not worth the money for me. Will be trying a different management software in the future Pros Customer support was super helpful and always available to answer my questions Cons The app doesn’t load. Viewing the website on a phone is not ideal and takes multiple steps to access the calendar. Difficult to use the website on mobile device Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Hostfully Heard about it on bigger pockets rookie podcast Review Source Response from Hostfully May 6, 2026 Thank you, Dianella, for taking the time to share your feedback. We’re sorry to hear that the mobile experience and app performance did not meet your expectations, especially when ease of access is so important for managing properties on the go. We do appreciate your kind words about our customer support team and are glad they were able to assist you throughout your experience. Feedback like yours is valuable and helps us continue improving the platform and mobile usability moving forward. The Hostfully Team DM David M. President Hospitality Used the software for: 2+ years ### "Hostfully Property Management Review" August 19, 2024 5.0 Great customer support and product integrations Pros Since starting our company as an onsite provider servicing vacation rentals Hostfully has played a huge part in our success. The product support and integrations with industry staples has made the managing of a larger portfolio possible. The ability to use only the parts of the software that we needed with the option to grow and add on seamlessly has made our business thrive without adding specialized employees. This feature alone has allowed us to survive as grew. Cons Haven"t had a bad experience as of yet however would like to see better pricing for combining services Review Source Response from Hostfully May 6, 2026 Thank you, David, for the incredible feedback and for trusting Hostfully as part of your company’s growth journey. It’s truly rewarding to hear that our integrations, flexibility, and scalable tools have helped support your expanding portfolio without the need to add specialized staff along the way. We’re especially glad that the ability to grow into additional features at your own pace has made a meaningful difference for your business. We also appreciate your feedback on bundled pricing options and will continue looking for ways to deliver even more value to our customers. The Hostfully Team SA Sam A. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Satisfied with the employees like Tracy" October 19, 2024 5.0 Tracy with customer support is an asset to the organization. Enjoyed her experience and skill with the platform. Pros The easy in connection to my website. Also, the wigits to schedule bookings are make easy to copy and paste. Cons Have to have all items completed before you go live. Review Source Response from Hostfully May 6, 2026 Thank you, Sam, for the kind feedback. We’re glad to hear that connecting Hostfully to your website and using the booking widgets has been a smooth experience for you. It’s especially wonderful to know that Tracy made such a positive impact with her knowledge and support, we’re proud to have her on the team and appreciate you recognizing her efforts. The Hostfully Team CF Carly F. Vacation Leasing Consultant Real Estate Used the software for: 6-12 months ### "Vacation Rental Management Ease!" February 6, 2024 4.0 Very happy with Hostfully. Their customer service team is very helpful and quick to respond. I look forward to working with them for many years and hope to see their platform become even more sync'd with vrbo and airbnb to make the process of management run more smoothly. Pros I love being able to manage over 100 vacation rentals through one website. Being able to make new listings in one website and have it then created on two others is incredibly helpful. Basically, I love being able to do everything ONE time! Cons There are still several tweaks that need to be made to make hostfully run more smoothly. There are several things that I still need to go into airbnb and do myself as well as the fact that vrbo does not sync as smoothly as it should (which may be more of a vrbo issue). Overall, Hostfully seems to be a new company and still are working to make things more efficient on their end. Review Source WT Will T. Operations Manager Hospitality Used the software for: 2+ years ### "Our business runs on Hostfully" September 7, 2022 5.0 We have collaborated closely with Hostfully on projects big and small. Their team is helpful, knowledgeable, and friendly. We would recommend them to anyone who needs a top-tier property management software. Pros Hostfully’s suite of features and integrations make our business possible, and sets us apart from local competitors. Hostfully is critical to the success of our enterprise. Cons In some ways, Hostfully may try to do \*too\* much. The attempt to implement a CRM feature set feels clunky — I’d recommend focusing on the stronger elements of their business as this is not it. Review Source Response from Hostfully September 18, 2022 Thank you so much for the awesome review, Will! We're thrilled to know Hostfully is a key player in the success of your business! We value your feedback and are honored for our partnership. We look forward to growing with you! NV Nancy V. Short Term Rental Property Manager Real Estate Used the software for: Less than 6 months ### "Love hate relationship" September 14, 2022 4.0 The biggest help has been having the cleaners being notified each time a booking occurs. It has been a lengthy process to convert to Hostfully. Onboarding was not as good as I had hoped. I still don't know how to use much of the website. Your chat support is excellent. I am very disappointed that I have more work to do with VRBO because we use Hostfully. I have thought of discontinuing because it has made it so much more difficult. I haven't because I like Pricelabs being able to change my pricing daily. I had hoped using a channel manager would make my work easier and simpler. That has not been the case. Pros I can see all the bookings on one calendar. They send messages to my cleaners as soon as a booking is made. One change that goes to all platforms. I can plug in Pricelabs to change my pricing. Support is great. Quick chat responses, answers my questions and solves the problems. Cons No app is a real problem. Please get it running soon. Hard to read pages of website, the muted grey and other muted colors are hard to read. Type font is way too small to read on a phone. Calendar can be confusing. Hard to add jobs, everything is too small and sensitive, so I end up on the wrong date, etc. Seem to have to go to different locations on website to get something done. There should be an automatic assignment, when it is just me handling everything. Sometimes I need to do something but can't, then I remember I have to assign it to me before I can manage the thing I need. Since having a channel manager it is a lot more work for me, because VRBO will not collect funds nor report and pay occupancy tax. Inquiries cannot be handled through Hostfully, only bookings. Onboarding was lengthy, difficult, incomplete, poor scheduling and cancellations. We have had some glitches where it wasn't sending out the information correctly. I still need more explanations of all the bells and whistles, but onboarding is over, so is my training. Review Source Response from Hostfully March 17, 2023 Thank you for taking the time to provide your feedback, Nancy. We're glad to hear that you appreciate our features, such as the ability to see all bookings on one calendar, send messages to cleaners, and change pricing with Pricing processors. We're also happy to hear that our support team has been responsive and helpful and we appreciate your feedback on the website's readability. Please note we already release our Mobile App! We'll continue to work on improving our platform to better meet your needs. Once again, we appreciate your feedback and thank you for choosing Hostfully :) MA Mimsy A. Operations Manager Hospitality Used the software for: Less than 6 months ### "Property Management Software" May 2, 2024 4.0 We used Hostfully for less than 2 months and I think I cannot tell yet. Pros It helps us manage our listings on multiple platforms in one software. Cons Slowness response of the site when eve you change pages. Switched from [Jurny](https://www.capterra.com/p/248560/Jurny/) The owners decided to switch to Hostfully. Review Source Response from Hostfully July 10, 2024 Hello Mimsy, Thank you for your review! We're glad to hear that Hostfully helps you manage your listings on multiple platforms within one software. We appreciate your feedback regarding the slowness when changing pages and will work on improving the site's responsiveness. Thank you for choosing Hostfully, and if you have any further feedback or need assistance, please reach out to support@hostfully.com. GL Garrett L. Owner/president Real Estate Used the software for: Less than 6 months ### "Hostfully Review" May 11, 2023 5.0 Overall experience has been positive. Some functions have not worked on the app but nice being able to reach out to support and getting answers quickly. Pros I don't like platforms that make you feel like you're on an island after you sign on. Hostfully provides prompt support to answer questions helping the user experience to live up to expectations. Cons If there would be a better/easier way to get setup. Too many things the new user needs to do in my opinion. Reason for choosing Hostfully Recommendation from legends x Review Source Response from Hostfully July 11, 2024 Hello Garrett, Thank you for your review! We're glad to hear that Hostfully provides prompt support and helps users feel supported rather than isolated. We understand your feedback about the setup process being challenging for new users and will work on making it more straightforward. We're pleased that your overall experience has been positive and that our support team has been responsive to your inquiries, even when some functions haven't worked as expected on the app. Thank you for choosing Hostfully based on the recommendation from Legends X, and for sharing your experience with us. Your feedback is valuable as we continue to improve our platform and services. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.